August 2006 Update Service Installing and updating using a PC Getting started Update service Contents Introduction ............................................................................................... 2 Before you start ......................................................................................... 2 System requirements ............................................................................. 3 Installing Update Service ........................................................................... 4 Installing from the Sony Ericsson Web site ........................................... 4 Installing USB flash drivers for Fast port phones .................................. 4 Installing USB drivers for deskstand DSS-25 ........................................ 5 Updating the phone ................................................................................... 6 Updating the phone using DCU-60 ...................................................... 6 Updating the phone using DSS-25 ....................................................... 7 Firewall and proxy settings ........................................................................ 7 Firewall settings ..................................................................................... 7 Proxy settings ........................................................................................ 8 Troubleshooting and FAQ ......................................................................... 9 General ................................................................................................... 9 Starting Update Service ....................................................................... 10 Uninstalling Update Service ................................................................. 12 Trademarks and acknowledgements ...................................................... 12 1 August 2006 Getting started Update service Introduction Instruction symbols The following instruction symbols may appear in this Getting started guide: Note Indicates an important note or a tip. Indicates that a service or function is network- or subscription-dependent. Contact your network operator for details. % See also page ... Use the selection keys or the navigation key to scroll and select. Press the navigation key centre. Press the navigation key up. Press the navigation key down. Press the navigation key left. Press the navigation key right. } Update Service With the Update Service PC application you can update your phone over the Internet (search and find new and improved software versions). You can update whenever you want to, and always keep your phone software up to date. You will be guided smoothly through the update process. To start using Update Service, download and install it on your computer. Before you start To be able to use Update Service you must have a DCU ­ 60 USB cable or DSS ­ 25 deskstand. Compare the contact on the bottom of your phone with the pictures below to find out which product to use with your phone. Fast port phone: Use the DCU-60 Use the DSS-25 DCU­60 DSS­25 2 August 2006 Getting started Update service System requirements Operating system Windows 2000 (SP3 or higher) or Windows XP (SP1 or higher). Recommended system requirements · Pentium 4, 2.0 GHz or higher · 5 GB free hard drive space after installation · 512 MB RAM · 2 available USB 2.0 ports · Internet Explorer 4.0 Service pack 1, or later · Macromedia Flash Player 8, or later (download from: www.adobe.com) The Macromedia Flash Player must be installed using Internet Explorer. The application will not work if you install Macromedia Flash Player using another Internet browser. Minimum system requirements · Processor: 600 MHz · 600 MB free hard drive space · 256 MB RAM · 1 USB 1.1 ports · Internet Explorer 4.0 SP1 · Macromedia Flash Player 8 (download from: www.adobe.com) The Macromedia Flash Player must be installed using Internet Explorer. The application will not work if you install Macromedia Flash Player using another Internet browser. Internet connection · 0.5 Mbit/sec minimum, preferably broadband. Firewall and proxy settings Make sure that your firewall is correctly set and allows Update Service to access all the information that it needs to function, % 7 Firewall settings. If you use a proxy server, make sure that you have the correct settings, % 8 Proxy settings. Synchronization software If you have any synchronization software installed on your computer it should either be configured to release the communication ports or to shut down completely when you use Update Service. 3 August 2006 Getting started Update service Installing Update Service Before installation, make sure that your system meets the minimum system requirements. Installing from the Sony Ericsson Web site To install Update Service 1. 2. 3. 4. 5. 6. 7. 8. In your Internet browser, go to www.sonyericsson.com/support. Select a region and country. Select your phone from the list or enter your phone model in the text field. Select Sony Ericsson Update Service. Select download under UpdateService_Inst_X.X.XX.XX.exe. Download and save the application on your computer, for example, on the Desktop. Double-click the downloaded file to install Update Service. Select a language, click OK. Language OK 9. Follow the instructions that appear. 10. When the installation is complete, restart the computer. Installing USB flash drivers for Fast port phones Before you can update a Fast port phone, the USB flash drivers needs to be installed. 4 August 2006 Getting started Update service To install USB flash drivers 1. Before you install the drivers, make sure that: · The phone is fully charged. · The USB cable is connected to the computer. 2. If you use a CDS-60 deskstand together with the DCU-60, make sure that no charger is connected to the deskstand. 3. Turn off the mobile phone. 4. Remove and replace the battery to completely restart the phone. It is important to always do a complete restart of the phone, by removing the battery, before you install drivers or update it with Update Service. 5. Press and hold and attach the USB cable to the phone. The Found new hardware wizard should start automatically. 6. Choose Install the software automatically (Recommended) and click Next. If the hardware wizard is unable to locate the drivers automatically, the drivers are available in C:\Program Files\Sony Ericsson\Update Service\setup\drivers\USB. 7. Restart the computer to finish the installation. Installing USB drivers for deskstand DSS-25 Before you can update your phone using the DSS-25, the USB drivers needs to be installed. To install USB drivers for DSS-25 1. Insert the USB cable of the deskstand into the computer. The Found new hardware wizard will start automatically. 2. Choose Install the software automatically (Recommended) and click Next. If the hardware wizard is unable to locate the drivers automatically, the drivers are available in C:\Program Files\Sony Ericsson\Update Service\setup\drivers\DSS-20-25\W2K_XP. 3. When the drivers are installed, click Finish. In most cases the Found new hardware wizard will run twice. 4. Restart the computer to finish the installation. 5 August 2006 Getting started Update service Updating the phone Updating the phone using DCU-60 To update the phone using DCU-60 1. Before you update the phone, make sure that: · You install the USB flash drivers (first update only), % 4 Installing USB flash drivers for Fast port phones. · The phone battery is fully charged. · The USB cable is connected to the computer (not to the phone). 2. If you use a CDS-60 deskstand together with the DCU-60, make sure that no charger is connected to the deskstand. 3. Double-click . When Update Service is started for the first time, the application accesses the Internet to download content that it needs to be able to run the service. This may take some time, depending on Internet connection speed. Available updates for the application will be downloaded and installed automatically every time the application is started. Select language and click the arrow to continue. When Update Service has started, click Start. Read through the legal agreement. Click Accept to agree. Choose the connection type. Compare the contact on the bottom of the phone, and click on the corresponding picture on the screen. 8. Turn the mobile phone off. 9. Remove the battery to completely restart the phone. It is important to always do a complete restart of the phone, by removing the battery, before you update it with Update Service. The update will not work if you do not do this. 10. Remove the SIM card. 11. Put the battery back into place. 12. Press and hold and attach the USB cable to the phone (do not release until you are requested to do so). 13. After a few seconds, the identification of the phone is started. 14. If new software is available, click Continue to update your phone with the new software. 15. When the software has been updated (or no updates found), exit the Update Service and disconnect the USB cable. 4. 5. 6. 7. 6 August 2006 Getting started Update service Updating the phone using DSS-25 To update the phone using DSS-25 1. Before you update the phone, make sure that: · The phone battery is fully charged. · The deskstand is connected to the computer (not to the phone). 2. Make sure that the deskstand is properly installed and if a charger is connected to the deskstand, disconnect it. 3. Double-click . When Update Service is started for the first time, the application accesses the Internet to download content that it needs to be able to run the service. This may take some time, depending on Internet connection speed. Available updates for the application will be downloaded and installed automatically every time the application is started. 4. 5. 6. 7. Select language and click the arrow to continue. When Update Service has started, click Start. Read through the legal agreement. Click Accept to agree. Choose the connection type. Compare the contact on the bottom of the phone, and click on the corresponding picture on the screen. 8. Turn the mobile phone off. 9. Remove the battery to completely restart the phone. It is important to always do a complete restart of the phone, by removing the battery, before you update it with Update Service. The update will not work if you do not do this. 10. 11. 12. 13. 14. Remove the SIM card. Put the battery back into place. Put the phone in the deskstand. After a few seconds, the identification of the phone is started. If new software is available, click Continue to update your phone with the new software. When the software has been updated (or no updates found), exit the Update Service and disconnect the phone from the deskstand. Firewall and proxy settings To be able to use Update Service you must have the correct firewall and proxy settings. This chapter tells you what you need to know to set this up. Firewall settings Today most computers have a firewall. If this is not set correctly, Update Service will not function properly. Personal firewall A personal firewall is often used if Update Service is installed on a single computer. If that is the case, the firewall must allow ma3platform.exe to access the Internet. 7 August 2006 Getting started Update service Central firewall A central firewall is often used in larger networks. If a central firewall is used, one of the following must be allowed: · Java applications to freely access the Internet. ­ or ­ · Java applications to access ma3.extranet.sonyericsson.com. Proxy settings If Update Service cannot access the Internet, you may have to enter proxy settings for the application. If this is the case, a pop-up window appears on the screen. These settings are specific for your network. Ask your service provider for help if you do not know them. To enter the correct proxy settings 1. Click OK in the pop-up window. 2. Enter the address to the network proxy server in the Proxy server: field. 3. Enter the correct port number in the Port: field. 4. Click OK to finish. 8 August 2006 Getting started Update service Troubleshooting and FAQ The following information may help you when you use Update Service. General Here are solutions and answers regarding the general use and specifications of Update Service. Problem How long does it take to update a phone? Solution If new software is available, a normal update takes about 10­15 minutes. This depends on the Internet connection speed and the phone model. If no update is available, the process takes no more than 1-2 minutes. No, you do not. Every time you start Update Service, the application accesses the Internet and checks for and installs available updates. No, Update Service is an online application and needs access to the Internet when in use. To find out if there is a new version of the software, connect the phone and run the application. ...