January 2007 Update Service Hassle-free updates for your phone Getting started Update Service Contents Update Service .......................................................................................... 2 Quick start-up to easy handset updates ............................................... 2 General information ................................................................................... 2 Instruction symbols ................................................................................ 2 Compatible products ............................................................................. 2 Changes to phone content and software .............................................. 2 Recommended System requirements ................................................... 3 Install Update Service ................................................................................ 4 Install ...................................................................................................... 4 Install deskstand DSS-25 ...................................................................... 4 Install Flash drivers ................................................................................ 4 Update the phone using DCU-60 USB cable ........................................ 5 Update the phone using DSS-25 ........................................................... 5 Firewall and proxy settings ........................................................................ 5 Firewall settings ..................................................................................... 6 Proxy settings ........................................................................................ 6 Troubleshooting and FAQ ......................................................................... 7 General .................................................................................................. 7 Starting Update Service ......................................................................... 8 Uninstalling Update Service ................................................................ 11 Trademarks and acknowledgements ...................................................... 11 1 January 2007 Getting started Update Service Update Service With the Update Service PC application you can update your phone over the Internet. You can update whenever you want to, and always keep your phone software up to date. You will be guided smoothly through the process. To start using Update Service, download and install it on your computer. Quick start-up to easy handset updates Follow these simple steps to get started: 1. Download and install Update Service from www.sonyericsson.com/updateservice on your PC. 2. Start the application by clicking the 3. 4. 5. 6. icon on your desktop. Software application updates will be downloaded to your PC when you start the program. Make sure the hardware accessories are properly connected. Follow the on-screen instructions. Done! icon on your desktop and follow Whenever you need to update phone software, simply click on the the on-screen instructions. General information Instruction symbols The following instruction symbols appear in this User guide: Note % See also page ... Compatible products For a complete and updated list of the products that can be updated using Update Service, go to www.sonyericsson.com/updateservice. Changes to phone content and software Operator branded phones When you connect an operator branded phone to Update Server, only the latest approved software for that operator will be available. 2 January 2007 Getting started Update Service Personal content In most cases the personal content in a phone, phone book, ring tones, images, music and so on, is intact after an update. The exception to this are Sony Ericsson smartphones, for example P990 and M600. When smartphones are updated the personal content will be deleted. You should always use the PC Suite to create a backup of all the content of the phone before you update it. Recommended System requirements Operating system Microsoft® Windows® 2000 (SP3 or higher) or Microsoft® Windows® XP (SP1 or higher). Recommended system requirements · · · · · · Pentium 4, 2.0 GHz or higher. 2 GB free hard drive space. 512 MB RAM. 1 available USB 2.0 port Internet Explorer 4.0 Service pack 1, or later. AdobeTM FlashTM Player 8, or later. The Adobe Flash Player must be installed using Internet Explorer. The application will not work if you install Adobe Flash Player using another Internet browser. Internet connection · 0.5 Mbit/second minimum. Firewall settings Make sure that your firewall is correctly set and allows Update Service and ma3platform.exe to access the Internet. Proxy settings If you use a proxy server, make sure that you have the correct settings, % 6 Proxy settings. 3 January 2007 Getting started Update Service Install Update Service Before installation, make sure that your system meets the recommended system requirements. Install To install Update Service 1. 2. 3. 4. 5. Go to www.sonyericsson.com/updateservice. Select your region and country and then go to the download page. Download and save the application on your computer, for example, on the desktop. Double-click on the downloaded file to install Update Service. Select a language, click OK. Language OK 6. Follow the instructions that appear. 7. When the installation is complete, restart the computer. Install deskstand DSS-25 The deskstand may require specific hardware drivers. These are usually installed automatically when you connect the hardware. If you want to change to another port, the drivers might have to be installed again. To install DSS-25 1. Insert the USB cable of the deskstand into the computer. 2. Follow the instruction that appear on your PC, if any. Install Flash drivers Some phones require specific Flash drivers. If the Flash drivers are not automatically installed follow the Flash driver instructions that appear on the screen. You only need to install Flash drivers once on the USB port you are using. If the hardware wizard is unable to locate the drivers automatically, the drivers are available in C:\Program Files\Sony Ericsson\Update Service\setup\drivers. 4 January 2007 Getting started Update Service Update the phone using DCU-60 USB cable To update the phone using DCU-60 USB cable 1. Before you update the phone, make sure that: · The phone is fully charged. · The USB cable is connected to the computer. · The necessary drivers are installed. See % 4 Install Flash drivers. · If you use a CDS-60 deskstand together with the DCU-60, make sure that no charger is connected to the deskstand. 2. Double-click on on the desktop. 3. Follow the on-screen instructions. 4. Remove the battery when the program asks you to. IMPORTANT! You must always remove and replace the phone battery before you update with Update Service. The update will not work if you do not do this. Update the phone using DSS-25 To update the phone using DSS-25 1. Before you update the phone, make sure that: · The phone is fully charged. · The deskstand is connected to the computer. · The necessary drivers are installed. See % 4 Install deskstand DSS-25. 2. Make sure that the deskstand is properly installed and if a charger is connected to the deskstand, disconnect it. 3. Double-click on on the desktop. 4. Follow the on-screen instructions. 5. Remove the phone battery when the program asks you to. IMPORTANT! You must always remove and replace the phone battery before you update with Update Service. The update will not work if you do not do this. 6. When the software has been updated, disconnect the phone from the deskstand. Firewall and proxy settings To be able to use Update Service you must have the correct firewall and proxy settings. This chapter tells you what you need to know to set this up. 5 January 2007 Getting started Update Service Firewall settings Today most computers have a firewall. If this is not set correctly, Update Service might not function properly. Personal firewall A personal firewall is often used if Update Service is installed on a single computer. If that is the case, the firewall must allow ma3platform.exe to access the Internet. Central firewall A central firewall is often used in larger networks. If a central firewall is used, the IT-organization of your company must either allow: · JavaTM applications to freely access the Internet. ­ or ­ · Java applications to access ma3.extranet.sonyericsson.com. Proxy settings Before entering the proxy settings please try to access another website to verify that the PC is online. If Update Service cannot access the Internet, you may have to enter proxy settings for the application. If this is the case, a pop-up appears on the screen. These settings are specific for your network. Sony Ericsson cannot help you find the correct settings, ask your IT-organization or internet service provider for help if you do not know them. 6 January 2007 Getting started Update Service To enter the correct proxy settings 1. Click OK in the pop-up. 2. Enter the address to the network proxy server in the Proxy server: field. 3. Enter the correct port number in the Port: field. 4. Click OK to finish. Troubleshooting and FAQ The following information may help you when you use Update Service. General Here are solutions and answers regarding the general use and specifications of Update Service. Problem How long does it take to update a phone? Solution A normal update takes about 10­15 minutes. This depends on the Internet connection speed and the phone model. The size of the download differs depending on the phone model. Therefore some models may take longer to update. No. Every time you start Update Service from the desktop, the application accesses the Internet and checks for and installs available updates. Do I, at any time, need to update Update Service? 7 January 2007 Getting started Update Service Problem Solution Is it possible to run Update Service No, Update Service is an online application and needs access offline? to the Internet when in use. How do I know if a new phone software version is available? Connect the phone and run the application. This will take no more than one to two minutes. Are there any benefits of reinstalling It can be a good idea to do this from time to time to ensure that the the same software on the phone? software in the phone is fresh and working as good as possible. This is also a way to repair software that has been damaged. Is it possible to change the language in a phone when using Update Service? Is the same Update Service application used for all the supported phones? It is not possible to change the language in a phone. It is only possible to update the phone with a newer version of the software that is already installed on it. Yes, it is the same application for all supported phone models. This means that you do not have to download a new application when you change phone model. Can I have the charger attached to No. Disconnect the charger before start using Update Service but the deskstand when using Update make sure the battery is fully charged before you start updating. Service? Starting Update Service Here are solutions and answers that can be helpful when starting Update Service. Problem I get the message "Connection to server could not be established". Solution 1. Make sure that you have an active Internet connection. 2. Make sure that your Virus protection programs and Firewalls allow ma3platform.exe to access the Internet. Update Service needs access to the Internet to work. The user guide for your firewall should tell you how to do this. 3. The server could be down or malfunctioning. Please wait for a few minutes and try again. If the problem remains, please contact the Sony Ericsson Call Center. 8 January 2007 Getting started Update Service Problem I get the message "No deskstand connected" even though I know it is connected. Solution 1. If you use a USB hub, connect the deskstand directly to the computer. 2. Close down any synchronization applications, such as PC Suite or Microsoft Active synch. Make sure that the applications are not running in the background. 3. Enable the COM port, it may be disabled. Click Start/Settings/ Control Panel/System/Hardware/Device Manager. Expand Ports (COM and LPT) in the list of devices. If SEMC DSS SyncStation is disabled, marked with a red X, right-click on it and select Enable. 4. Make sure the deskstand drivers are working properly. Click Start/Settings/Control Panel/System/Hardware/Device Manager. Expand Ports (COM and LPT) in the list of devices. Right-click on SEMC DSS SyncStation and click on Properties. If the drivers are working properly, is says This device is working properly, in Device status under the General tab. 5. The deskstand must be connected to the computer when starting Update Service. 6. Uninstall the deskst ...