SpeedTouchTM510v4 Residential ADSL Gateway Installation and Setup Guide Release R4.3.1 SpeedTouchTM 510v4 Installation and Setup Guide R4.3.1 Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium www.speedtouch.com Trademarks The following trademarks are used in this document: SpeedTouchTM is a trademark of THOMSON. Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX® is a registered trademark of UNIX System Laboratories, Incorporated. Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries. Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries. Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation. EthernetTM is a trademark of Xerox Corporation. UPnPTM is a certification mark of the UPnPTM Implementers Corporation. Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alliance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance. Other products may be trademarks or registered trademarks of their respective manufacturers. Document Information Status: v1.0 (May 2005) Reference: E-DOC-CTC-20050429-0002 Short Title: Installation and Setup Guide ST510v4 R4.3.1 (en) Contents Contents About this Installation and Setup Guide ................... 1 1 Introducing the SpeedTouchTM.................................... 3 2 2.1 2.2 Basic Installation ........................................................... 5 Connecting the Hardware .............................................................. 6 The SpeedTouchTM Setup CD.......................................................... 7 3 3.1 3.2 3.3 3.4 Internet Access in No Time .......................................... 9 SpeedTouchTM Home Install Wizard.............................................. 10 Web-Based Easy Setup ................................................................. 15 Testing your Internet Connection ................................................ 17 Basic Security .............................................................................. 18 4 Web-Based User Interface.......................................... 19 E-DOC-CTC-20050429-0002 v1.0 i Contents 5 5.1 5.2 5.3 5.4 5.5 Internet Connection Troubleshooting....................... 21 Checking the Hardware................................................................ 22 LED Diagnostics ........................................................................... 23 Web Diagnostics .......................................................................... 24 SpeedTouchTM Setup CD Troubleshooting ................................... 25 Easy Setup Troubleshooting ........................................................ 28 ii E-DOC-CTC-20050429-0002 v1.0 About this Installation and Setup Guide About this Installation and Setup Guide Used symbols A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! Terminology A caution warns you about potential problems or specific precautions that need to be taken. Generally, the SpeedTouchTM510v4(i) will be referred to as SpeedTouchTM in this Installation and Setup Guide. THOMSON continuously develops new solutions, but is also committed to improve its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: www.speedtouch.com Documentation and software updates E-DOC-CTC-20050429-0002 v1.0 1 About this Installation and Setup Guide 2 E-DOC-CTC-20050429-0002 v1.0 Chapter 1 Introducing the SpeedTouchTM 1 Introducing the SpeedTouchTM Introduction In a minute you will be able to access the Internet using your SpeedTouchTM510v4(i) Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouchTM and how to connect a computer or a local area network (LAN) to the Internet. Identifying your SpeedTouchTM The label on the bottom side of your SpeedTouchTM, informs you on the SpeedTouchTM's: Product name Model number Serial number ! Variants Do not remove, nor cover the marking label. The SpeedTouchTM comes in two ADSL flavours: The ADSL POTS variant: The SpeedTouchTM510v4 connects to an analogue Plain Old Telephone Service (POTS) line. The ADSL ISDN variant: The SpeedTouchTM510v4i connects to an Integrated Service Digital Network (ISDN) line, enabling residences with an ISDN line to use the ADSL service. You can easily identify your variant by checking the product name printed on the identification label on the bottom of your SpeedTouchTM. ! Delivery check Use only the SpeedTouchTM variant which is appropriate for the DSL service provided to your premises. In case items are missing or damaged, please contact your local distributor. Your box should contain: SpeedTouchTM Gateway Yellow Ethernet cable (RJ-45) Grey DSL cable (RJ-11) Power adapter SpeedTouchTM Setup CD Safety Instructions & Regulatory Notices booklet (optional) Quick Installation Guide booklet DSL filter(s) (optional) E-DOC-CTC-20050429-0002 v1.0 3 Chapter 1 Introducing the SpeedTouchTM SpeedTouchTM Setup CD Your SpeedTouchTM is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. See "2.2 The SpeedTouchTM Setup CD" on page 7 for more information. In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouchTM system software, service templates, etcetera. 4 E-DOC-CTC-20050429-0002 v1.0 Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet. The ADSL service must be up and running on your telephone or ISDN line. If both telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling ADSL and telephone signals. Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/filters that have been designed to be installed by unqualified personnel. For further assistance, contact your service provider. ADSL service ! Computer requirements To connect via Ethernet, make sure your computer is equipped with an Ethernet network interface card (NIC). E-DOC-CTC-20050429-0002 v1.0 5 Chapter 2 Basic Installation 2.1 Connecting the Hardware Wiring Depending on the variant you purchased, your SpeedTouchTM is equipped with: A single 10/100Base-T Ethernet port A four port 10/100Base-T Ethernet switch The figure below shows all possible types of connection to the SpeedTouchTM510v4 Switch. Proceed as follows: 1 2 3 Use the grey DSL cable to wire the SpeedTouchTM DSL port to your telephone wall outlet or distributed filter. Plug in the coaxial jack from the electric power supply adapter into the SpeedTouchTM power inlet port and the other end to the wall outlet. During the SpeedTouchTM Home Install Wizard, you will be asked to: Connect the yellow RJ-45 Ethernet cable to the Ethernet port on your SpeedTouchTM and the other end to the computer's Ethernet port. Powering the SpeedTouchTM As soon as the SpeedTouchTM is powered via its power inlet, the device starts up. If not, press the front panel button once shortly. 6 E-DOC-CTC-20050429-0002 v1.0 Chapter 2 Basic Installation 2.2 The SpeedTouchTM Setup CD Introduction Your SpeedTouchTM is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. To be able to run the applications on the Setup CD on an MS Windows 2000, an MS Windows XP operating system, or Mac OS X computer, you need administrative rights. ! In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouchTM system software, service templates, etcetera. Launching the CD on MS Windows or Mac OS X To launch the SpeedTouchTM Setup CD Menu: 1 Insert the Setup CD in your computer's CD-ROM or DVD-ROM drive. On MS Windows: The CD should autostart. If not, refer to "The SpeedTouchTM CD does not start automatically" on page 25. On Mac OS X: If the CD does not autostart, double-click Menu in the window with the content of the CD. 2 3 In the Choose Language window, select the language of your choice and click OK. The SpeedTouchTM Safety Instructions and Regulatory Notices will be displayed in your default web browser. If you accepted the Safety Instructions and Regulatory Notices agreement on this computer before, the instructions are not shown; instead the CD menu pops up. 4 Read all the instructions carefully. If needed you can select another language to read the instructions in the language bar available at the top right corner of the web browser window. Your SpeedTouchTM product is designed and tested to meet the latest safety standards. However, to ensure safe use of this product, it is important that the Safety Instructions and Regulatory Notices shown and/or available in the Safety and Regulatory booklet are read, and complied with carefully, before installing the SpeedTouchTM product. ! 5 If you have carefully read these Safety Instructions and Regulatory Notices, please close the browser window to proceed. You should see the Safety Instructions and Regulatory Notices window inviting you to confirm your reading: 6 Select I have read and I fully understand the Safety Instructions and Regulatory Information and click Continue. E-DOC-CTC-20050429-0002 v1.0 7 Chapter 2 Basic Installation As a result the SpeedTouchTM CD menu pops up. SpeedTouchTM CD menu The SpeedTouchTM CD menu will pop up automatically each time you insert the CD: Select: Setup my SpeedTouch to start the SpeedTouchTM Home Install Wizard allowing you to prepare your SpeedTouchTM and network for Internet connectivity. See "3.1 SpeedTouchTM Home Install Wizard" on page 10 for more information. SpeedTouch Maintenance to: Reconfigure your SpeedTouchTM via the Home Install Wizard. Upgrade the software version on your SpeedTouchTM. Check for SpeedTouchTM upgrades on the Internet. Documentation and Help to: Consult user documentation for your SpeedTouchTM DSL Gateway. Consult user documentation for SpeedTouchTM networking products. See more information on the SpeedTouchTM product portfolio. Visit the online support sections on www.speedtouch.com. In case you experience problems when viewing the SpeedTouchTM documentation, see " SpeedTouchTM documentation cannot be viewed" on page 26. Open a new window to view the Setup CD contents. 8 E-DOC-CTC-20050429-0002 v1.0 Chapter 3 Internet Access in No Time 3 Internet Access in No Time What you need from your ISP Following configuration parameters are provided by your ISP: Your ISP's connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to connect to the Internet Optionally your ISP may indicate the Service Profile to use in the SpeedTouchTM Home Install Wizard or Easy Setup. Internet connectivity setup There are different ways of setting up Internet connectivity on your SpeedTouchTM. The best way depends on your operating system. If you use following operating system MS Windows (98 SE, Millennium, 2000 or XP) Mac OS X Any operating system (provided you have IP connectivity) the recommended way to setup your SpeedTouchTM is the Home Install Wizard, as described in "3.1 SpeedTouchTM Home Install Wizard" on page 10. the Easy Setup, as described in "3.2 Web-Based Easy Setup" on page 15: Open your web browser, the SpeedTouchTM HTTP intercept will do the rest. If you are using MS Windows XP, it is also be possible to use the MS Windows XP Internet Gateway Device (IGD) Control Agent for UPnP, as described in the SpeedTouchTM User's Guide. E-DOC-CT ...