SpeedTouchTM580 Wireless Residential ADSL Gateway Installation and Setup Guide Release R4.3.1 SpeedTouchTM 580 Installation and Setup Guide R4.3.1 Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium www.speedtouch.com Trademarks The following trademarks are used in this document: SpeedTouchTM is a trademark of THOMSON. Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX® is a registered trademark of UNIX System Laboratories, Incorporated. Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries. Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries. Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation. EthernetTM is a trademark of Xerox Corporation. UPnPTM is a certification mark of the UPnPTM Implementers Corporation. Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alliance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance. Other products may be trademarks or registered trademarks of their respective manufacturers. Document Information Status: v1.0 (May 2005) Reference: E-DOC-CTC-20050429-0061 Short Title: Installation and Setup Guide ST580 R4.3.1 (en) Contents Contents About this Installation and Setup Guide ................... 1 1 Introducing the SpeedTouchTM.................................... 3 2 2.1 2.2 2.3 Basic Installation ........................................................... 5 Installing your SpeedTouchTM......................................................... 6 Connecting the Hardware .............................................................. 7 The SpeedTouchTM Setup CD.......................................................... 9 3 3.1 3.1.1 3.1.2 3.1.3 Internet Access in No Time ........................................ 11 SpeedTouchTM Home Install Wizard.............................................. 12 Wireless Setup ............................................................................................. 17 Installing USB drivers .................................................................................... 18 Connecting Multiple Computers...................................................................... 20 3.2 3.3 3.4 Web-Based Easy Setup ................................................................. 21 Testing your Internet Connection ................................................ 23 Basic Security .............................................................................. 24 E-DOC-CTC-20050429-0061 v1.0 i Contents 4 Web-Based User Interface.......................................... 25 5 5.1 5.2 5.3 5.4 5.5 5.6 Internet Connection Troubleshooting....................... 27 Checking the Hardware................................................................ 28 LED Diagnostics ........................................................................... 29 Web Diagnostics .......................................................................... 31 SpeedTouchTM Setup CD Troubleshooting ................................... 32 Wireless Setup Troubleshooting .................................................. 35 Easy Setup Troubleshooting ........................................................ 36 ii E-DOC-CTC-20050429-0061 v1.0 About this Installation and Setup Guide About this Installation and Setup Guide Used symbols A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action. ! Terminology A caution warns you about potential problems or specific precautions that need to be taken. Generally, the SpeedTouchTM580(i) will be referred to as SpeedTouchTM in this Installation and Setup Guide. THOMSON continuously develops new solutions, but is also committed to improve its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: www.speedtouch.com Documentation and software updates E-DOC-CTC-20050429-0061 v1.0 1 About this Installation and Setup Guide 2 E-DOC-CTC-20050429-0061 v1.0 Chapter 1 Introducing the SpeedTouchTM 1 Introducing the SpeedTouchTM Introduction In a minute you will be able to access the Internet using your SpeedTouchTM580(i) Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouchTM and how to connect a computer or a local area network (LAN) to the Internet. Identifying your SpeedTouchTM The label on the bottom side of your SpeedTouchTM, informs you on the SpeedTouchTM's: Product name Model number Serial number ! Variants Do not remove, nor cover the marking label. The SpeedTouchTM comes in two ADSL flavours: The ADSL POTS variant: The SpeedTouchTM580 connects to an analogue Plain Old Telephone Service (POTS) line. The ADSL ISDN variant: The SpeedTouchTM580i connects to an Integrated Service Digital Network (ISDN) line, enabling residences with an ISDN line to use the ADSL service. You can easily identify your variant by checking the product name printed on the identification label on the bottom of your SpeedTouchTM. ! Delivery check Use only the SpeedTouchTM variant which is appropriate for the DSL service provided to your premises. In case items are missing or damaged, please contact your local distributor. Your box should contain: SpeedTouchTM Gateway Yellow Ethernet cable (RJ-45) Grey DSL cable (RJ-11) Power adapter SpeedTouchTM Setup CD Safety Instructions & Regulatory Notices booklet (optional) Quick Installation Guide booklet Stand-up cradle (optional) Wall-mount drilling leaflet, screws and dowels (optional) DSL filter(s) (optional) SpeedTouchTM wireless networking product(s) (optional) E-DOC-CTC-20050429-0061 v1.0 3 Chapter 1 Introducing the SpeedTouchTM SpeedTouchTM Setup CD Your SpeedTouchTM is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. See "2.3 The SpeedTouchTM Setup CD" on page 9 for more information. In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouchTM system software, service templates, etcetera. 4 E-DOC-CTC-20050429-0061 v1.0 Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet. The ADSL service must be up and running on your telephone or ISDN line. If both telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling ADSL and telephone signals. Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/filters that have been designed to be installed by unqualified personnel. For further assistance, contact your service provider. ADSL service ! Computer requirements To connect computer(s) via Ethernet, make sure your computer is equipped with an Ethernet network interface card (NIC). To connect a computer via USB, you need a free USB port on your computer or a connected USB hub. For wireless networking, you will need a wireless 802.11 b/g compatible client adapter for each computer you intend to connect wirelessly. As wireless client adapter, you can: Use a provided SpeedTouchTM110g CardBus. Use a provided SpeedTouchTM120g USB adapter (with cable). Plug a provided SpeedTouchTM121g adapter directly into your computer's USB port (without cable). Use any other Wi-Fi certified WLAN client. E-DOC-CTC-20050429-0061 v1.0 5 Chapter 2 Basic Installation 2.1 Installing your SpeedTouchTM SpeedTouchTM housing The SpeedTouchTM can be mounted on a wall, setup upright or simply be placed as a desktop. To mount the SpeedTouchTM on a wall or other vertical surface: Wall mount 1 2 3 Drill two holes in the wall or other vertical surface where you want to place the SpeedTouchTM. Keep a space of 143 millimetres between the two holes. Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the wall. Attach your SpeedTouchTM on the wall using the two mounting slots on the bottom side. 143 mm If you install the SpeedTouchTM onto plasterboard, use dowels to secure the screws. Otherwise the strain of the cables connected to the SpeedTouchTM rear panel connectors could pull the SpeedTouchTM from the wall. Stand-up To setup the SpeedTouchTM in an upright position, use the provided cradle (if available). 6 E-DOC-CTC-20050429-0061 v1.0 Chapter 2 Basic Installation 2.2 Connecting the Hardware Wiring The figure below shows all possible types of connection to the SpeedTouchTM. 15VAC ON/OFF 1 2 3 4 Proceed as follows: 1 2 Plug in the coaxial jack from the electric power supply adapter into the SpeedTouchTM'15VAC' port and the other end to the wall outlet. During the SpeedTouchTM Home Install Wizard, you will be asked to make one of following connections: Connect the yellow RJ-45 Ethernet cable to the Ethernet port on your SpeedTouchTM and the other end to the computer's Ethernet port. Connect the blue USB cable to the blue USB port on your SpeedTouchTM and the other end to the computer's USB port. For wireless networking, plug a wireless card or adapter in your computer. If you will run the SpeedTouchTM Home Install Wizard, as described in "3.1 SpeedTouchTM Home Install Wizard" on page 12, it is recommended to wait to make these connections until the wizard will ask you to do so. E-DOC-CTC-20050429-0061 v1.0 7 Chapter 2 Basic Installation Powering the SpeedTouchTM To power on the SpeedTouchTM, press the power button on the SpeedTouchTM rear panel. During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit green, your SpeedTouchTM is ready for service. After another couple of seconds, also the DSL LED will light green. If these LEDs do not light, please refer to "Checking the LEDs" on page 29. A comprehensive LED overview can be found in the SpeedTouchTM User's Guide. To power off your SpeedTouchTM, press the same button. 8 E-DOC-CTC-20050429-0061 v1.0 Chapter 2 Basic Installation 2.3 The SpeedTouchTM Setup CD Introduction Your SpeedTouchTM is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. To be able to run the applications on the Setup CD on an MS Windows 2000, an MS Windows XP operating system, or Mac OS X computer, you need administrative rights. ! In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouchTM system software, service templates, etcetera. Launching the CD on MS Windows or Mac OS X To launch the SpeedTouchTM Setup CD Menu: 1 Insert the Setup CD in your computer's CD-ROM or DVD-ROM drive. On MS Windows: The CD should autostart. If not, refer to "The SpeedTouchTM CD does not start automatically" on page 32. On Mac OS X: If the CD does not autostart, double-click Menu in the window with the content of the CD. 2 3 In the Choose Language window, select the language of your choice and click OK. The SpeedTouchTM Safety Instructions and Regulatory Notices will be displayed in your default web browser. If you accepted the Safety Instructions and Regulatory Notices agreement on this computer before, the instructions are not shown; instead the CD menu pops up. 4 Read all the instructions carefully. If needed you can select another language to read the instructions in the language bar available at the top right corner of the web browser window. Your SpeedTouchTM product is designed and tested to meet the latest safety standards. However, to ensure safe use of this product, it is important that the Safety Instructions and Regulatory Notices shown and/or a ...