User manual AASTRA 53I SIP IP PHONE - ADMINISTRATOR GUIDE

53i, 55i, 57i, 57i C CT SIP I SI IP PHONE Administrator Guide Release 2.0 41-001160-00 Rev 01 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. 41-001160-00, Rev 01 Release 2.0 iii Contents Contents Preface About this guide ...............................................................................................................xiii. Introduction ...............................................................................................................xiii. Audience ...................................................................................................................xiii. Other Documentation ............................................................................................... xiv. Chapters and appendixes in this guide ..................................................................... xv. Chapter 1 Overview. About this chapter ...........................................................................................................1-1. IP Phone Models ............................................................................................................1-2. Description ...............................................................................................................1-2. Firmware Installation Information ...................................................................................1-4. Description ...............................................................................................................1-4. Installation Considerations .......................................................................................1-4. Installation Requirements .........................................................................................1-5. Configuration Server Requirement ...........................................................................1-6. Firmware and Configuration Files ...................................................................................1-7. Description ...............................................................................................................1-7. Configuration File Precedence .................................................................................1-8. Configuration Methods .............................................................................................1-8. Installing the Firmware/Configuration Files ..............................................................1-9. Chapter 2 Configuration Interface Methods. About this chapter ...........................................................................................................2-1. IP Phone UI ....................................................................................................................2-2. Options Key ..............................................................................................................2-4. Aastra Web UI ................................................................................................................2-7. Description ...............................................................................................................2-7. 41-001160-00, Rev 01 Release 2.0 v Contents HTTP/HTTPS Support .............................................................................................2-7. Using HTTPS via the Aastra Web UI .......................................................................2-9. Accessing the Aastra Web UI ................................................................................2-10. Status .....................................................................................................................2-12. Operation ...............................................................................................................2-12. Basic Settings ........................................................................................................2-13. Advanced Settings .................................................................................................2-13. Enabling/Disabling the Aastra Web UI ...................................................................2-14. ...............................................................................................................................2-14. Chapter 3 Administrator Options. About this chapter ...........................................................................................................3-1. Administrator Level Options ...........................................................................................3-3. Description ...............................................................................................................3-3. IP Phone UI Options ................................................................................................3-3. Aastra Web UI Options ............................................................................................3-4. Configuration File Options ........................................................................................3-4. Phone Status ............................................................................................................3-6. Basic Preferences (Aastra Web UI) .......................................................................3-10. Network ..................................................................................................................3-12. Line Settings ..........................................................................................................3-20. Softkeys/Programmable Keys ................................................................................3-21. Configuration Server Settings ................................................................................3-23. Firmware Update Features ....................................................................................3-25. ...............................................................................................................................3-25. Chapter 4 Network Configuration of the IP Phones. About this chapter ...........................................................................................................4-1. Overview .........................................................................................................................4-3. Basic Network Settings ...................................................................................................4-4. DHCP .......................................................................................................................4-4. Configuring Network Settings Manually ...................................................................4-7. Configuring Ethernet Ports 0 and 1 Negotiation .......................................................4-9. vi 41-001160-00, Rev 01 Release 2.0 Configuration Server Protocol ......................................................................................4-13. Configuring the Configuration Server Protocol .......................................................4-13. Advanced Network Settings .........................................................................................4-18. Network Address Translation (NAT) ......................................................................4-18. Configuring Nortel NAT (optional) ..........................................................................4-20. Configuring NAT Address and Port (optional) ........................................................4-22. HTTPS Client/Server Configuration .......................................................................4-24. Universal Plug and Play (UPnP) (for remote phones) ............................................4-28. Virtual LAN (optional) .............................................................................................4-31. Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS ......................4-32. Network Time Servers ............................................................................................4-41. Session Initiation Protocol (SIP) Settings ...............................................................4-43. Real-time Transport Protocol (RTP) Settings .........................................................4-56. Chapter 5 Operational IP Phone Features. About this chapter ...........................................................................................................5-1. Operational Features ......................................................................................................5-3. Description ...............................................................................................................5-3. User Passwords .......................................................................................................5-6. Administrator Passwords .........................................................................................5-8. Locking and Unlocking the Phone ............................................................................5-9. Time and Date ........................................................................................................5-14. Hard Keys ..............................................................................................................5-18. Softkeys/Programmable Keys/Feature Keys .........................................................5-21. Locking IP Phone Keys ..........................................................................................5-35. Suppressing DTMF Playback .................................................................................5-37. Display DTMF Digits ..............................................................................................5-39. Busy Lamp Field (BLF) ..........................................................................................5-41. BLF Subscription Period ........................................................................................5-48. Directed Call Pickup (BLF or XML Call Interception) .............................................5-50. Do Not Disturb (DND) ............................................................................................5-65. Bridged Line Appearance (BLA) (57i/57i CT/53i only) ...........................................5-67. Park Calls/Pick Up Parked Calls ............................................................................5-73. Last Call Return (lcr) (Sylantro Servers only) .........................................................5-86. 41-001160-00, Rev 01 Release 2.0 vii Contents Contents Call Forwarding ......................................................................................................5-90. Callers List .............................................................................................................5-96. Missed Calls Indicator ..........................................................................................5-101. Directory List ........................................................................................................5-103. Voicemail (55i, 57i, and 57i CT only) ....................................................................5-113. XML Customized Services ...................................................................................5-116. SIP Local Dial Plan ..............................................................................................5-137. Incoming/Outgoing Intercom with Auto-Answer ...................................................5-142. Audio Transmit and Receive Gain Adjustments ...................................................5-146. Ring Tones and Tone Sets ...................................................................................5-148. Priority Alerting .....................................................................................................5-153. Stuttered Dial Tone ...............................................................................................5-160. Call Waiting Tone .................................................................................................5-162. Language .............................................................................................................5-164. Chapter 6 Advanced IP Phone Operational Features. About this chapter ...........................................................................................................6-1. Advanced Operational Features .....................................................................................6-2. MAC Address/Line Number in REGISTER Messages .............................................6-3. SIP Message Sequence for Blind Transfer ..............................................................6-5. Update Caller ID During a Call .................................................................................6-6. Boot Sequence Recovery Mode ..............................................................................6-7. Auto-discovery Using mDNS ....................................................................................6-8. Single Call Restriction (57i CT only) ........................................................................6-9. Chapter 7 Encryption and the IP Phone. About this chapter ...........................................................................................................7-1. Encryption and the IP Phone ..........................................................................................7-2. Configuration File Encryption Method ......................................................................7-2. Procedure to Encrypt/Decrypt Configuration Files ...................................................7-3. viii 41-001160-00, Rev 01 Release 2.0 Chapter 8 Firmware Upgrade. About this chapter ...........................................................................................................8-1. Upgrading the Firmware .................................................................................................8-2. Manual Firmware Update (TFTP only) .....................................................................8-2. Manual Firmware and Configuration File Update .....................................................8-4. Automatic Update (auto-resync) ..............................................................................8-6. ......................................................................................................................................8-10. Chapter 9 Troubleshooting. About this chapter ...........................................................................................................9-1. Troubleshooting ..............................................................................................................9-2. Troubleshooting Solutions ..............................................................................................9-8. Description ...............................................................................................................9-8. Why does my phone display "Application missing"? ................................................9-8. Why does my phone display the "No Service" message? ........................................9-9. Why does my phone display "Bad Encrypted Config"? ............................................9-9. Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-10. How do I set the IP phone to factory default? ........................................................9-13. How to reset a user's password? ...........................................................................9-16. Appendix A Configuration Parameters. About this appendix ....................................................................................................... A-1. Setting Parameters in Configuration Files ..................................................................... A-4. Operational, Basic, and Advanced Parameters ............................................................. A-5. Network Settings ..................................................................................................... A-5. Password Settings .................................................................................................. A-8. Emergency Dial Plan Settings ................................................................................. A-9. Aastra Web UI Settings ......................................................................................... A-10. Configuration Server Settings ............................................................................... A-11. Network Address Translation (NAT) Settings ........................................................ A-18. HTTPS Client and Server Settings ........................................................................ A-20. UPnP Settings ....................................................................................................... A-22. Virtual Local Area Network (VLAN) Settings ......................................................... A-24. 41-001160-00, Rev 01 Release 2.0 ix Contents Contents Type of Service (ToS)/DSCP Settings ................................................................... A-27. Time Server Settings ............................................................................................. A-28. Time and Date Settings ......................................................................................... A-30. SIP Local Dial Plan Settings ................................................................................. A-37. SIP Basic, Global Settings .................................................................................... A-40. SIP Basic, Per-Line Settings ................................................................................. A-48. Advanced SIP Settings ......................................................................................... A-58. RTP, Codec, DTMF Global Settings ...................................................................... A-63. DTMF Per-Line Settings ........................................................................................ A-65. Silence Suppression Settings ............................................................................... A-66. Voicemail Settings ................................................................................................. A-67. Directory Settings .................................................................................................. A-68. Callers List Settings .............................................................................................. A-69. Call Forward Settings ............................................................................................ A-69. Missed Calls Indicator Settings ............................................................................. A-70. XML Settings ......................................................................................................... A-71. Action URI Settings ............................................................................................... A-74. Ring Tone and Tone Set Global Settings .............................................................. A-77. Ring Tone Per-Line Settings ................................................................................. A-78. Stuttered Dial Tone Setting ................................................................................... A-79. Call Waiting Tone Setting ...................................................................................... A-79. Priority Alert Settings ............................................................................................. A-80. Language Settings ................................................................................................ A-86. Language Pack Settings ....................................................................................... A-87. Suppress DTMF Playback Setting ........................................................................ A-96. Display DTMF Digits Setting ................................................................................. A-97. Intercom and Auto-Answer Settings ...................................................................... A-98. Audio Transmit and Receive Gain Adjustment Settings ..................................... A-101. Directed Call Pickup (BLF or XML Call Interception) Settings ............................ A-104. BLF Subscription Period Settings ....................................................................... A-105. Hard Key Parameters ................................................................................................ A-106. Softkey Settings for 55i, 57i, 57i CT .................................................................... A-110. Programmable Key Settings for 53i and 55i ........................................................ A-117. Top Softkey Settings for 57i and 57i CT .............................................................. A-121. x 41-001160-00, Rev 01 Release 2.0 Handset Feature Key Settings for the 57i CT ..................................................... A-126. Expansion Module Key Settings for 536M (53i/55i) and 560M (57i/57i CT) ........................................................................................ A-128. Locking Softkeys and Programmable Keys ........................................................ A-131. Advanced Operational Parameters ........................................................................... A-134. MAC Address/Line Number ............................................................................... A-134. Blind Transfer Setting. ......................................................................................... A-135. Update Caller ID Setting. .................................................................................... A-136. Boot Sequence Recovery Mode. ........................................................................ A-136. Single Call Restriction ......................................................................................... A-137. Troubleshooting Parameters ..................................................................................... A-138. Log Settings ........................................................................................................ A-138. Appendix B Configuration Server Setup. About this appendix ....................................................................................................... B-1. Configuration Server Protocol Setup ............................................................................. B-2. TFTP Server Set-up ................................................................................................ B-2. Appendix C Configuring the IP Phone at the Asterisk IP PBX. About this appendix ....................................................................................................... C-1. IP Phone at the Asterisk IP PBX ................................................................................... C-2. Appendix D Sample Configuration Files. About this appendix ....................................................................................................... D-1. Sample Configuration Files ........................................................................................... D-2. 57i Sample Configuration File ................................................................................. D-2. 57i CT Sample Configuration File ......................................................................... D-12. 53i Sample Configuration File ............................................................................... D-29. Contents 41-001160-00, Rev 01 Release 2.0 xi Contents Appendix E Sample BLF Softkey Settings. About this appendix ....................................................................................................... E-1. Sample BLF Softkey Settings ........................................................................................ E-2. Asterisk BLF ............................................................................................................ E-2. BroadSoft BroadWorks BLF .................................................................................... E-3. Appendix F Sample Multiple Proxy Server Configuration. About this appendix ....................................................................................................... F-1. Multiple Proxy Server Configuration .............................................................................. F-2. Appendix G Creating an XML Application. About this appendix .......................................................................................................G-1. How to Create an XML Application ................................................................................G-3. Overview .................................................................................................................G-3. XML format ..............................................................................................................G-3. Creating XML Objects .............................................................................................G-4. Creating Custom Softkeys ......................................................................................G-5. Text Menu Object (Menu Screens) ..........................................................................G-6. Text Screen Object (Text Screens) ..........................................................................G-8. UserInput Object (User Input Screens) .................................................................G-13. Directory Object (Directory List Screen) (57i only) ................................................G-21. Status Message Object (Idle Screen) ....................................................................G-23. Execute Commands Object (for executing XML commands) ...............................G-25. Dynamic Configuration Object (to push a configuration to the phone) ..................G-27. XML Image Objects (55i, 57i/57i CT only) ............................................................G-31. Attributes/Options to Use with XML Objects .........................................................G-41. HTTP Post .............................................................................................................G-45. XML Schema File ..................................................................................................G-48. Limited Warranty . xii 41-001160-00, Rev 01 Release 2.0 Preface Preface About this guide Introduction This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the IP phones, Models 53i, 55i, 57i, and 57i Cordless (57i CT). It also includes details on the functioning and configuration of the IP phones. Note: Features, characteristics, requirements, and configuration that are specific to a particular IP phone model are indicated where required in this guide. Audience This guide is for network administrators, system administrators, developers and partners who need to understand how to operate and maintain the IP phone on a SIP network. It also provides some user-specific information. This guide contains information that is at a technical level, more suitable for system or network administrators. Prior knowledge of IP Telephony concepts is recommended. 41-001160-00, Rev 01 Release 2.0 xiii IP Phone Administrator Guide About this guide Other Documentation Preface The IP phone documentation consists of: · · SIP IP Phone Installation Guide ­ contains installation and set-up instructions, information on general features and functions, and basic options list customization. Included with the phone. Model 53i, 55i, 57i, 57i CT SIP IP Phone Administrator Guide ­ explains how to set the phone up on the network, as well as advanced configuration instructions for the SIP IP phone. This guide contains information that is at a technical level more suitable for a system or network administrator. SIP IP Phone User Guides ­ explains the most commonly used features and functions for an end user. · This Administrator Guide complements the Aastra product-specific Installation Guide and the Aastra product-specific User Guide. xiv 41-001160-00, Rev 01 Release 2.0 Chapters and appendixes in this guide This guide contains the following chapters and appendixes: For An overview of the IP Phone firmware installation information IP Phone interface methods Administrator option information Configuring the IP Phone Operational information about the IP Phones Advanced operational information about the IP Phones Encryption information Firmware upgrade information Troubleshooting solutions Configuration parameters Configuration server setup Configuring the IP Phones at the Asterisk PBX Sample configuration files Sample BLF softkey settings Sample multiple proxy server configuration Creating XML applications Go to Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Preface 41-001160-00, Rev 01 Release 2.0 xv Chapter 1 Overview Overview About this chapter Introduction This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.. Topics This chapter covers the following topics: Topic IP Phone Models Firmware Installation Information Firmware and Configuration Files Page page 1-2 page 1-4 page 1-7 41-001160-00, Rev 01 Release 2.0 1-1 IP Phone Administrator Guide IP Phone Models IP Phone Models Overview Description The IP Phone Models 53i, 55i, 57i, and 57i CT communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP). The 57i CT offers the base phone along with a cordless extension. References For more information about the features and installation requirements, see the SIP IP Phone Installation Guide for your specific model.. The following illustration shows the types of IP Phone Models. 53i 3-Line LCD Display, 6 Programmable Keys 55i 3-Line LCD Display, 6 Programmable Keys, 6 Softkeys 57i 11-Line LCD Display, 12 Softkeys 57i CT (includes handset) 12 Softkeys. 15 Feature Keys on Handset 1-2 41-001160-00, Rev 01 Release 2.0 Overview IP Phone Models The following illustration shows IP phone optional accessories for the 55i, 57i, and 57i CT IP phones. Overview 536EM Expansion Module for 55i, 57i, and 57i CT 560EM Expansion Module for 57i, and 57i CT The 536EM module adds 36 additional softkeys to the IP phone models 55i, 57i, and 57i CT. The 536EM provides paper labels for each softkey. Up to 3 modules can be piggy-backed to provide up to 108 additional softkeys for the phone. The 560EM module adds 60 additional softekeys to the IP phone models 57i and 57i CT (using the 3 function keys on the bottom right of the unit). The 560EM module provides an LCD display for display softkey labels. Up to 3 modules can be piggy-backed to provide up to 180 additional softkeys for the phone. Reference For more information about installing and using the expansion modules, see your phone-specific Installation Guide and User Guide. 41-001160-00, Rev 01 Release 2.0 1-3 IP Phone Administrator Guide Firmware Installation Information Firmware Installation Information Overview Description The firmware setup and installation for the IP phone can be done using any of the following: · · Phone keypad menu (Phone UI) Aastra Web-based user interface (Aastra Web UI) When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually. Installation Considerations The following considerations must be made before connecting the IP phone to the network: · · If you are planning on using dynamic IP addresses, make sure a DHCP server is enabled and running on your network. If you are not planning on using dynamic IP addresses, see Chapter 4, the section, "Configuring Network Settings Manually" on page 4-7 for manually setting up an IP address. To install the IP phone hardware and cabling, refer to the model-specific SIP IP Phone Installation Guide. 1-4 41-001160-00, Rev 01 Release 2.0 Overview Firmware Installation Information Installation Requirements Overview The following are general requirements for setting up and using your SIP IP phone: · · · · A SIP-based IP PBX system or network installed and running with a number created for the new IP phone. Adherence to SIP standard RFC 3261. Access to a configuration server where you can store the firmware image and configuration files. The IP phone must be configured for a specific type of protocol to use. TFTP is enabled by default. You can configure the following protocols on the IP phone: -- TFTP (Trivial File Transfer Protocol) -- FTP (File Transfer Protocol) -- HTTP (Hypertext Transfer Protocol) -- HTTPS (Hypertext Transfer Protocol over Secure Socket Layer) Note: If you set TFTP, the configuration server must be able to accept connections anonymously. · · · A 802.3af Ethernet/Fast Ethernet LAN Category 5/5e straight through cabling Power over Ethernet (PoE) inline power injector (optional accessory ­ necessary only if your network provides no inline power and if you do not use the IP Phone's power adapter). Power adapter (included for models 53i, 55i, and 57i, and 57i CT). Service provider must support 55i SIP IP phone. · · 41-001160-00, Rev 01 Release 2.0 1-5 IP Phone Administrator Guide Firmware Installation Information Configuration Server Requirement Overview A basic requirement for setting up the IP phone is to have a configuration server. The configuration server allows you to: · · · Store the firmware images that you need to download to your IP phone. Stores configuration files for the IP phone Stores the software when performing software upgrades to the IP phone Reference To set the protocol for your configuration server, see Chapter 4, the section, "Configuring the Configuration Server Protocol" on page 4-13. For setting up your configuration server, see Appendix B, "Configuration Server Setup." 1-6 41-001160-00, Rev 01 Release 2.0 Overview Firmware and Configuration Files Firmware and Configuration Files Overview Description When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version and configuration files automatically, or you may need to download it manually. Note: Automatic download is dependant on your configuration server setup. The firmware consists of a single file called: · .st The configuration files consist of two files called: · · aastra.cfg .cfg The following table provides the firmware for each Aastra IP phone model. IP Phone Model 53i 55i 57i 57i CT Associated Firmware 53i.st2 55i.st2 57i.st2 57i Cordless.st2 41-001160-00, Rev 01 Release 2.0 1-7 IP Phone Administrator Guide Firmware and Configuration Files Configuration File Precedence Overview Aastra IP phones can accept two sources of configuration data: · The server configuration most recently downloaded/cached from the configuration server files, aastra.cfg/.cfg (or the aastra.tuz/.tuz encrypted equivalents). Local configuration changes stored on the phone that were entered using either the IP phone UI or the Aastra Web UI · In the event of conflicting values set by the different methods, values are applied in the following sequence: 1. 2. 3. Default values hard-coded in the phone software Values downloaded from the configuration server Values stored locally on the phone The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter's value is set in the local configuration (via Aastra Web UI or IP phone UI) and the same value was also set differently in one of the .cfg/aastra.cfg files on the configuration server, the local configuration value is the value that takes effect because that is the last value applied to the configuration. Configuration Methods You can use the following to setup and configure the IP phone: · · · IP phone UI Aastra Web UI Configuration files Model 53i has 6 softkeys available for programming. Models 55i, 57i, and 57i CT have 12 softkeys available for programming (programmable up to 20 functions). 1-8 41-001160-00, Rev 01 Release 2.0 Overview Firmware and Configuration Files References Overview For setting up and configuring the IP phone using either the IP phone UI, the Aastra Web UI, or the configuration files, see Chapter 4, "Network Configuration of the IP Phones." For information about the softkey and programmable key parameters, see Appendix A, the section, "Softkey/Programmable Key/Feature Key Parameters" on page A-108. Installing the Firmware/Configuration Files The following procedure describes how to install the firmware and configuration files. Step 1 2 Action If DHCP is disabled, manually enter the configuration server's IP address. For details on setting DHCP, see Chapter 4, the section "DHCP" on page 4-4. Copy the firmware file .st to the root directory of the configuration server. The IP phone accepts the new firmware file only if it is different from the firmware currently loaded on the IP phone. Note: The attribute is the IP phone model (i.e., 53i.st, 55i.st) 3 Copy the Aastra configuration files (aastra.cfg and .cfg) to the root directory of the configuration server. Note: The attribute represents the actual MAC address of your phone. (i.e., 00085D030996.cfg). 4 Note: Restart tthe IP phone as described in the section, "How to Restart the IP Phone" on page . 41-001160-00, Rev 01 Release 2.0 1-9 Chapter 2 Configuration Interface Methods Configuration Interface Methods About this chapter Introduction This chapter describes the methods you can use to configure the IP phones.. Note: Features, characteristics, requirements, and configuration that are specific to a particular IP phone model are indicated where required in this guide. Topics This chapter covers the following topics: Topic IP Phone UI Aastra Web UI Page page 2-2 page 2-7 41-001160-00, Rev 01 Release 2.0 2-1 IP Phone Administrator Guide IP Phone UI IP Phone UI Configuration Interface Methods The IP Phone User Interface (UI) provides an easy way to access features and functions for using and configuring the IP phone. You can use the following hardkeys to perform specific functions and display information to the phone's LCD display on all phone models: IP Phone Hard Key Goodbye Key Looks Like This: Options Key Hold Key Redial Key Volume Control Keys Line/Call Appearance Keys (See your model-specific User Guide for applicable Line/Call Appearance keys for your phone model.) Speakerphone/Headset Key 2-2 41-001160-00, Rev 01 Release 2.0 Configuration Interface Methods IP Phone UI IP Phone Hard Key Mute Key Looks Like This: Configuration Interface Methods Navigation Keys Softkeys/Programmable Keys Softkeys and programmable keys vary for each phone model. See your model-specific User Guide for applicable keys. For setting functions on the softkeys/ programmable keys, see Chapter 5, the section, "Softkeys/ Programmable Keys/Feature Keys" on page 5-21 By default, specific softkeys/programmable keys on each phone model can also access the Directory List and Callers List, and initiate transfers and conference calls. Reference For more information about using the hard keys, see Chapter 5, the section, "Hard Keys" on page 5-18. For more information about the softkeys/programmable keys, see Chapter 5, the section, "Softkeys/Programmable Keys/Feature Keys" on page 5-21. 41-001160-00, Rev 01 Release 2.0 2-3 IP Phone Administrator Guide IP Phone UI Options Key Configuration Interface Methods The Options key allows you to access the "Options List" on the IP phone. Accessible options in this list are for both user and administrator use. An administrator must enter a password for administrator options. Note: An administrator has the option of enabling and disabling the use of password protection in the IP phone UI. This is configurable using the configuration files only. For more information about this feature, see Appendix A, the section "Password Settings" on page A-8. This document describes the administrator options only. For a description of the user options in the "Options List", see your model-specific SIP IP Phone User Guide. 2-4 41-001160-00, Rev 01 Release 2.0 Configuration Interface Methods IP Phone UI The following illustration indicates the location of the Options Key on each phone model. Options Key Configuration Interface Methods 53i 55i Options Key 57i CT Handset 57i/57i CT 41-001160-00, Rev 01 Release 2.0 2-5 IP Phone Administrator Guide IP Phone UI Using the Options Key Configuration Interface Methods From the 53i, 55i, or 57i/57i CT: Step 1 2 3 4 5 6 Action Press on the phone to enter the Options List. Use the r and s to scroll through the list of options. To select an option, press the Show softkey, press 4, or select the number on the keypad that corresponds to the option. Use the Change softkey to change a selected option. Press the Done softkey at any time to save the changes and exit the current option. Press the Cancel softkey, press 3, or press at any time to exit without saving changes. From the 57i CT handset: Step 1 2 3 4 Action Use the scroll keys  and Ï to scroll the options. Press y when done. Press the  key to enter the Options List when the phone is not in use. To select and change an option, press the r keys. 2-6 41-001160-00, Rev 01 Release 2.0 Configuration Interface Methods Aastra Web UI Aastra Web UI Configuration Interface Methods Description An administrator can setup and configure the IP phone using the Aastra Web UI. The Aastra Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape. HTTP/HTTPS Support The Aastra Web UI supports both Hypertext Transfer Protocol (HTTP) and Hypertext Transfer Protocol over Secure Socket Layer (HTTPS) client and server protocols. HTTP is the set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) over the Internet. When you open your Web browser, you are indirectly making use of HTTP. HTTP is an application protocol that runs on top of the TCP/IP suite of protocols (the foundation protocols for the Internet). HTTPS is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server. HTTPS uses Secure Socket Layer (SSL) or Transport Layer Security (TLS) as a sublayer under its regular HTTP application layering. SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. It uses a 40-bit key size for the RC4 stream encryption algorithm, which is considered an adequate degree of encryption for commercial exchange. TLS is a protocol that ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to SSL. Note: HTTPS uses port 443 instead of HTTP port 80 in its interactions with the TCP/IP lower layer. 41-001160-00, Rev 01 Release 2.0 2-7 IP Phone Administrator Guide Aastra Web UI HTTP/HTTPS Client and Server Support Configuration Interface Methods The Aastra IP phones allow for HTTP request processing and associated data transfers to perform over a secure connection (HTTPS). The IP phones support the following: · · · Transfer of firmware images, configuration files, script files, and web page content over a secure connection. Web browser phone configuration over a secure connection. TLS 1.0or SSL 3.0 methods for both client and server HTTPS Client When an HTTPS client opens and closes its TCP socket, the SSL software respectively handshakes upon opening and disconnects upon closing from the HTTPS server. The main HTTPS client functions are: · · Downloading of configuration files and firmware images. Downloading of script files based on an "HTTPS://" URL supplied by a softkey definition. HTTPS Server The HTTPS server provides HTTP functionality over secure connections. It coexists with the HTTP server but has its own set of tasks. The main HTTPS server functions are: · · Delivery of web page content to a browser client over a secure connection. Execution of HTTP GET and POST requests received over a secure connection. 2-8 41-001160-00, Rev 01 Release 2.0 Configuration Interface Methods Aastra Web UI Using HTTPS via the Aastra Web UI Configuration Interface Methods HTTPS is enabled by default on the IP phones. When you open a browser window and enter an IP address or host name for a phone using HTTP, a server redirection occurs which automatically converts an HTTP connection to an HTTPS connection. After the redirection, a "Security Alert" certificate window displays alerting the user that information exchanged with the phone cannot be viewed or changed by others. Accepting the certificate then forwards you to the phone's Web UI. Notes: 1. The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS server during the SSL handshake. 2. Using the configuration files, the IP phone UI, or the Aastra Web UI, you can configure the following regarding HTTPS: - Specify HTTPS security client method to use (TLS 1.0 or SSL 3.0) - Enable or disable HTTP to HTTPS server redirect function - HTTPS server blocking of XML HTTP POSTS to the phone Reference For more information on configuring the HTTPS protocol, see Chapter 4, "Network Configuration of the IP Phones", the sections: · · "Configuring the Configuration Server Protocol" on page 4-13 "HTTPS Client/Server Configuration" on page 4-24 41-001160-00, Rev 01 Release 2.0 2-9 Accessing the Aastra Web UI Use the following procedure to access the Aastra Web UI. Step 1 Action Open your web browser and enter the phone's IP address or host name into the address field. If the browser is using HTTP, the following redirect screen displays, followed by the "Security Alert" window. This process redirects HTTP to use HTTPS for a more secure connection. 2 Click YES to accept the certificate. Configuration Interface Methods Aastra Web UI Step 3 Action Configuration Interface Methods At the prompt, enter your username and password and click . The Network Status window displays for the IP phone you are accessing. Note: For an administrator, the default user name is "admin" and the password is "22222". For a user, the default user name is "user" and the password field is left blank. 4 You can logout of the Aastra Web UI at any time by clicking LOGOFF. The following illustration is an example of a Network Status screen for the 55i IP phone. IP address or host name 55i Network Status Window Logout button The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings, Advanced Settings. 41-001160-00, Rev 01 Release 2.0 2-11 IP Phone Administrator Guide Aastra Web UI Status Configuration Interface Methods The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. Operation The Operation section provides the following options: Heading User Password Phone Lock Description Allows you to change user password. Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password. 53i - 6 Top programmable keys (up to 6 programmable functions) 55i - 6 Top programmable hard keys (up to 6 programmable functions) 55i - 6 Bottom programmable state-based softkeys (up to 20 programmable functions) 57i/57i CT - 6 Top programmable, static softkeys (up to 10 programmable functions; and 6 bottom programmable state-based softkeys (up to 20 programmable functions) Allows you to configure up to 15 softkeys on the handset. Allows you to copy the Callers List and Directory List from your IP phone to your PC. Allows you to restart the IP phone when required. Programmable Keys Softkeys and XML Handset Keys (57i CT only) Directory Reset 2-12 41-001160-00, Rev 01 Release 2.0 Configuration Interface Methods Aastra Web UI Basic Settings Configuration Interface Methods The Basic Settings section provides the following options: Heading Preferences Description Allows you to set General specifications on the IP phone such as, local dial plan, dial plan terminator, digit timeout, park and pickup call settings, and enable/disable suppress DTMF playback, display DTMF digits, play call waiting tone, and stuttered dial tone. This section also allows you to set intercom settings, map conference and redial keys, set ring tones, set priority alerts, enable directed call pickup, set time/date settings, and load language packs. Allows you to set a phone number destination for where you want calls forwarded. Call Forward Advanced Settings The Advanced Settings section provides the following options: Heading Network Description Allows you to set basic network settings such as, DHCP, IP address, DNS, Ethernet Port 0 and Port 1, and advanced network settings such as, Network Address Translation (NAT), time servers, and enable/disale HTTPS. The Network subcategory also allows you to set Type of Service (ToS)/Differentiated Services Code Point (DSCP), and VLAN settings. Allows you to set basic and advanced global SIP settings, and Real-time Transport Protocol (RTP) settings that apply to all lines on the IP phone. Allows you to set SIP authentication settings, SIP network settings, and RTP settings to use on a specific line. Allows an administrator to specify a uniform resource identifier (URI) that triggers a GET when certain events occur. Allows you to set the protocol to use on the configuration server (TFTP (default), FTP, HTTP, or HTTPS), configure automatic firmware and configuration file updates, enable/ disable auto-resync, and assign an XML push server list. 2-13 Global SIP Lines 1 through 9 Action URI Configuration Server 41-001160-00, Rev 01 Release 2.0 IP Phone Administrator Guide Aastra Web UI Heading Description Allows you to manually perform a firmware update on the IP phone from the configuration server. Allows you to perform troubleshooting tasks whereby the results can be forwarded to Aastra Technical Support for analyzing and troubleshooting Configuration Interface Methods Firmware Update Troubleshooting Enabling/Disabling the Aastra Web UI The Aastra Web UI is enabled by default on the IP phones. A System Administrator can disable the Aastra Web UI on a single phone or on all phones if required using the configuration files. Use the following procedure to enable and disable the Aastra Web UI. To disable the Aastra Web UI: Configuration Files Step 1 2 Action Using a text-based editing application, open the .cfg file if you want to disable the Web UI on a single phone. Open the aastra.cfg file to disable the Web UI on all phones Enter the following parameter: web interface enabled: 0 Note: A value of zero (0) disables the Web UI on the phone. A value of 1 enables the Web UI. 3 4 Save the changes and close the .cfg or the aastra.cfg file. Restart the phone to apply the changes. The Aastra Web UI is disabled for a single IP phone or for all phones. 2-14 41-001160-00, Rev 01 Release 2.0 Chapter 3 Administrator Options Administrator Options About this chapter Introduction The IP phones provide specific options on the IP Phone UI that allow an administrator to change or set features and configuration information as required. For all models, you can also use the Aastra Web UI and the configuration files to enter and change values. Note: Specific options are configurable only via the IP Phone UI, and/or Aastra Web UI, and/or configuration files. See Chapter 4, "Network Configuration of the IP Phones" for more information about configuring each option. This chapter provides information about the Administrator options. Topics This chapter covers the following topics: Topic Administrator Level Options IP Phone UI Options Aastra Web UI Options Configuration File Options Phone Status Basic Preferences (Aastra Web UI) Network Line Settings 41-001160-00, Rev 01 Release 2.0 Page page 3-3 page 3-3 page 3-4 page 3-4 page 3-6 page 3-10 page 3-12 page 3-20 3-1 IP Phone Administrator Guide About this chapter Topic Page page 3-23 page 3-25 Administrator Options Configuration Server Settings Firmware Update Features 3-2 41-001160-00, Rev 01 Release 2.0 Administrator Options Administrator Level Options Administrator Level Options Administrator Options Description There are specific options available only to an Administrator on the IP phones. For the IP Phone UI, you can access the Administrator options via the "Options List" using a default password of "22222". Note: An administrator has the option of enabling and disabling the use of password protection in the IP phone UI. This is configurable using the configuration files only. For more information about this feature, see Appendix A, the section "Password Settings" on page A-8. For the Aastra Web UI, you can access the Administrator options by entering a user name and password. The default user name is "admin" and the default password is "22222". IP Phone UI Options The following are administrator options in the "Options List" on the IP phone UI: · · · Phone Status->Factory Default Network SIP Settings Reference For information about all other user options in the "Options List", see your model-specific SIP IP Phone User Guide. For procedures on configuring the IP phone via the IP phone UI, see Chapter 4, "Network Configuration of the IP Phones." 41-001160-00, Rev 01 Release 2.0 3-3 IP Phone Administrator Guide Administrator Level Options Aastra Web UI Options Administrator Options The following are administrator options in the Aastra Web UI: · · Restore to Factory Defaults Basic Settings (Local Dial Plan, Dial PlanTerminator, Digit Timeout, Outgoing Intercom Settings, Key Mapping, Ring Tones, Priority Alert, Directed Call Pickup) Network Global SIP Line Settings Configuration Server Firmware Update Troubleshooting · · · · · · Reference For information about all other user options, see your model-specific SIP IP Phone User Guide. For procedures on configuring the IP phone via the Aastra Web UI, see Chapter 4, "Network Configuration of the IP Phones." Configuration File Options A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator. Reference For a description of each configuration file parameter, see Appendix A, "Configuration Parameters." 3-4 41-001160-00, Rev 01 Release 2.0 Administrator Options Administrator Level Options Using the Configuration Files Administrator Options When you use the configuration files to configure the IP phones, you must use a text-based editing application to open the configuration file (aastra.cfg or .cfg). Use the following procedure to add, delete, or change parameters and their settings in the configuration files. Note: Apply this procedure wherever this Administrator Guide refers to configuring parameters using the configuration files. Configuration files Step 1 2 Action Using a text-based editing application, open the configuration file for the phone, for which you want to configure the directory list (either aastra.cfg, .cfg or both). Enter the required configuration parameters followed by the applicable value. For example, directory 1: company_directory directory 2: my_personal_directory 3 4 Save the changes and close the configuration file. If the parameter requires the phone to be restarted in order for it to take affect, use the IP Phone UI or the Aastra Web UI to restart the phone. 41-001160-00, Rev 01 Release 2.0 3-5 IP Phone Administrator Guide Administrator Level Options Phone Status Administrator Options The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. This option also allows you to restart the phone, and set the phone to factory defaults. You can display phone status and reset the phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a password entry. However, the "Factory Default" option is for administrator use only. The following information displays for phone status on the IP phone UI: Phone Status Screen for 53i Phone Phone Status 1. Network Port 1 2. Network Port 2 2. Firmware Version 3. Restart Phone 4. Restore Defaults =Enter =Next Phone Status Screen for 55i, 57i, and 57i CT Phones Phone Status 1. Network Status 2. Firmware Version 3. Restart Phone 4. Factory Default Show Done 3-6 41-001160-00, Rev 01 Release 2.0 Administrator Options Administrator Level Options · · · Network Port 1 (53i) Displays the IP address on Port 1 of the phone. Network Port 2 (53i) Displays the IP address on Port 2 of the phone. Network Status (55i, 57i, and 57i CT) Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone's IP and MAC addresses. These fields are read-only. Firmware Version Displays information about the firmware that is currently installed on the IP phone. Restart Phone This option lets you reboot the phone. A reset may be necessary when: There is a change in your network, OR To re-load modified configuration files, OR If the settings for the IP phone on the IP PBX system have been modified. Administrator Options · · · Restore Defaults (53i) or Factory Default (55i, 57i, 57i CT) (admin only) This option lets you reset the phone to its factory default settings. There are two options in setting the factory defaults on the IP phone: -All Defaults -Config Default The "All Defaults" option resets the factory defaults for all of the settings in the aastra.cfg, .cfg, and local configuration. Performing this option results in losing all user-modified settings. The "Config Default" option resets the settings on the local IP phone configuration only. 41-001160-00, Rev 01 Release 2.0 3-7 IP Phone Administrator Guide Administrator Level Options Phone Status via Aastra Web UI Administrator Options In the Aastra Web UI, the "Network Attributes", "Hardware Information", and "Firmware Information" options are read only and available for viewing by the user and administrator. Resetting the IP phone to factory defaults using the Aastra Web UI (Operation->Reset->Current Settings) is available to the administrator only. The following information displays for phone status in the Aastra Web UI at the location Status->System Information. This information is available to the user and the administrator as read-only. · Network Attributes Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone's IP and MAC addresses. Information in this field includes Link State, Negotiation, Speed, and Duplex for Port 0 and Port 1. Hardware Information Displays the current IP phone platform and the revision number. Firmware Information Displays information about the firmware that is currently installed on the IP phone. Information in this field includes Firmware Version, Firmware Release Code, Boot Version, Release Date/Time. 41-001160-00, Rev 01 Release 2.0 · · 3-8 Administrator Options Administrator Level Options · Factory Default Feature A user and administrator can restart the phone at Operation->Reset->Phone. However, only an administrator has access to restoring factory defaults to the IP phone at Operation->Reset->Current Settings. There are two options for setting factory defaults using the Aastra Web UI: Restore to Factory Defaults Remove Local Configuration Settings Administrator Options The "Restore to Factory Defaults" option resets the factory defaults for all of the settings in the aastra.cfg, .cfg, and local configuration. Performing this option results in losing all user-modified settings. The "Remove Local Configuration Settings" option resets the settings on the local IP phone configuration only. Reference For procedures in setting factory defaults, see Chapter 9, "Troubleshooting." 41-001160-00, Rev 01 Release 2.0 3-9 Basic Preferences (Aastra Web UI) An administrator can configure the following basic preferences using the Aastra Web UI: · General Preferences -- Local Dial Plan A dial plan that describes the number and pattern of digits that a user dials to reach a particular telephone number. -- Dial Plan Terminator A dial plan terminator or timeout. When you configure the IP phone to use a dial plan terminator (such as the pound symbol (#)) the phone waits 4 or 5 seconds after you pick up the handset or press a key to make a call. -- Digit Timeout Represents the time, in seconds, to configure the timeout between consecutive key presses. -- Park Call (users and admin) The parking of a live call to a specific extension. This feature on the Basic Preferences screen is available on the 55i, 57i, and 57i CT only. -- Pickup Parked Call (users and admin) Picking up a parked call at the specified extension. This feature on the Basic Preferences screen is available on the 55i, 57i, and 57i CT only. -- Suppress DTMF Playback (users and admin) Enables and disables suppression of DTMF playback when a number is dialed from the softkeys or programmable keys. -- Display DTMF Digits (users and admin) Enables and disables the display of DTMF digits on the IP phone display during a connected state. -- Play Call Waiting Tone (users and admin) Enable or disables the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. -- Stuttered Dial Tone (users and admin) Enable or disables the playing of a stuttered dial tone when there is a message waiting on the IP phone.