User Guide BlackBerry Connect for the Palm Treo 680 Smart Device TM ® TM Intellectual property notices © 2006 Palm, Inc. All rights reserved. Palm, Treo, VersaMail, and the Palm and Treo logos are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners. The RIM and BlackBerry families of related marks, images, and symbols are the exclusive properties and trademarks of Research In Motion Limited--used by permission. BlackBerry, the BlackBerry logo, the "envelope-in-motion" symbol, and "Always On, Always Connected" are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Disclaimer and limitation of liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement. v. 1.0 Contents Chapter 1: Using Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Accessing your BlackBerry Connect account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Your Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Sending email messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Managing messages and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Working with attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Viewing and using the Reminders screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 BlackBerry Connect preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 BlackBerry desktop application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Chapter 2: Using Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Creating an event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Working with Calendar events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Changing Calendar sync settings when you delete a BlackBerry Connect account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Chapter 3: Synchronizing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Setting up synchronization with Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 How to synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Chapter 4: Common Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using BlackBerry Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Account Deletion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 CONTENTS iii iv CONTENTS CHAPT ER 1 Using Your Account BlackBerry ConnectTM for the Palm® TreoTM 680 smart device provides specific features for working with email messages and Calendar events. This chapter discusses those features in detail. For additional information on working with email messages in the VersaMail® application, see the VersaMail User Guide, which is available in PDF format from the same website from which you downloaded the BlackBerry software. For more information on working with Calendar, see your Treo 680 User Guide. NOTE When email info appears both in this guide and in the VersaMail User Guide--for example, info about sending messages--follow the instructions in this guide. In this chapter Accessing your BlackBerry Connect account. . . . . . . . . . . . . . . . . . 3 Your Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Sending email messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Managing messages and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Working with attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Working with meeting invitations . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Viewing and using the Reminders screen . . . . . . . . . . . . . . . . . . . . 13 BlackBerry Connect preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 BlackBerry desktop application settings. . . . . . . . . . . . . . . . . . . . . . 16 USING YOUR ACCOUNT 1 CHAPTER Accessing your BlackBerry Connect account To perform any of the procedures in this chapter, you need to be in your BlackBerry Connect email account. 1 Press Messaging . messages and Calendar events to your Treo 680 as they are received. Likewise, when you send an email message or create a Calendar event, it is pushed to the server. By default, the BlackBerry service begins automatically when you turn the phone on your Treo 680 on and you are in a coverage area. You can set a preference if you want to manually start the BlackBerry service. DID YOU KNOW? 2 If "BBC" does not appear in the upper-left corner of the screen, open the menus , select Accounts, and then select BBC. DID YOU KNOW? If you reassign the Messaging button to open a different application, you can open VersaMail by going to Applications and selecting Email. IMPORTANT Push email does not work in either of the following situations: · Less than 1MB of memory is available on your Treo 680. Delete some messages to free up at least 1.2MB of memory, and see if new messages appear. TIP Your Inbox The Inbox of your BlackBerry Connect account includes the following features: Push email Once you set up a BlackBerry Connect account, the server pushes email To check for available space on your Treo 680, go to Applications and select Info on the App menu. At the bottom of the screen, select Size. The first number on the Free Space line tells you how much space is available on your Treo 680. ACCESSING YOUR BLACKBERRY CONNECT ACCOUNT 3 1 CHAPTER USING YOUR ACCOUNT · The total number of messages in all VersaMail accounts exceeds 2,200. Delete some messages so that you have fewer than 2,000 total messages in all of your VersaMail accounts. DID YOU KNOW? Reconciliation Periodically, the server checks for updated information in the BlackBerry Connect account on your Treo 680 and wirelessly reconciles the info with (updates the info on) the server. Any changes you make to the Inbox on your Treo 680--deleting messages, for example--are made on the server as well. NOTE You can manually reconcile your Inbox with the mail server as well. From time to time, you may receive a special type of message in your BlackBerry Connect Inbox called an All Points Bulletin (APB). APBs are messages that an administrator in your company's IT department may send you. These APB messages do not synchronize with the server, and you cannot reply to these messages. Viewing large messages Use the Get More icon to view the large messages that are not fully downloaded from the server. 1 Press Messaging . Message removal Email messages in your Treo 680 Inbox that fall outside the time interval set on the Treo 680 (the default is seven days) are deleted from your Inbox. For example, if the time interval is set at seven days, any email messages that are eight days old are removed from your Treo 680. The messages are not removed from the Exchange or Domino server. You can select a preference to change the time interval. 2 In the Inbox, select the message you want to read. 3 Select the More button in the lower-right corner of the screen to retrieve and view the rest of the message. 4 YOUR INBOX USING YOUR ACCOUNT 1 CHAPTER 2 If you are not in your BlackBerry Connect account, open the menus , select Accounts, and then select BBC. 3 From the Inbox or another folder in your BlackBerry Connect account, open the menus . 4 Select Options, select Preferences, and then select Main. 5 Select Reconcile Now. Manually reconciling your Inbox with the mail server You can force an update of read, unread, and deleted messages from your Treo 680 to the server at any time. DID YOU KNOW? Periodically, the server automatically checks for new information in the BlackBerry Connect account on your Treo 680 and reconciles this information with the server, so manual reconciliation is not required. 6 Select OK, and then select OK again. 1 Press Messaging . YOUR INBOX 5 1 CHAPTER USING YOUR ACCOUNT Sending email messages 1 Press Messaging . 2 From the Inbox, select New. 3 Enter the recipient's email address, use Smart Addressing, or use Remote Address Lookup to find and select addresses on your corporate server. 4 In the Subject field, enter the subject of your email. In the area below the Subject field, enter your message text. 5 Select Send. The message is placed in the Outbox and is pushed to the server. DID YOU KNOW? The total size of the outgoing message, including any attachments, cannot exceed the maximum message size supported by BlackBerry Enterprise Server®, usually 32KB. If you attempt to send a message whose total size exceeds the maximum message size, an error message appears. If an error message appears that a message was not sent successfully, you can go to the Outbox to manually resend the message. TIP TIP You can attach one or more files to outgoing messages. Remote Address Lookup BlackBerry Connect accounts, like all VersaMail accounts, use the Smart Addressing feature: When you begin to enter an email address in the To or cc: field of a new message, a list of matches from your contacts list appears that corresponds to the characters you have entered so far. In addition, BlackBerry Connect accounts offer Remote Address Lookup, which enables you to search for matching names and addresses that exist on your corporate server. 6 SENDING EMAIL MESSAGES USING YOUR ACCOUNT 1 CHAPTER DID YOU KNOW? The matches in Smart Addressing can be either names or email addresses. TIP The phone on your Treo 680 must be on and you must be in a coverage area to use Remote Address Lookup. 1 On the new message screen, begin addressing the message. If the name you want does not appear on the Smart Addressing list, open the menus , select Options, and then select Remote Lookup. 2 Enter text you want to find on the server. For example, type "Ste" to send mail to a person at your company named Steve. 3 Select Lookup. Any names or addresses on the server that match the characters you entered are displayed. 4 When the name you want appears, select it, and then select Add. TIP If Remote Address Lookup retrieves no new matches, an alert message appears. DID YOU KNOW? Once you select a match from the list and send a message using that name or address, the match is added to your Smart Addressing list and you do not need to use Lookup to retrieve it in the future. SENDING EMAIL MESSAGES 7 1 CHAPTER USING YOUR ACCOUNT Managing messages and folders A BlackBerry Connect account includes the following features for managing email messages and folders: Moving messages Only the Inbox folder synchronizes with BlackBerry Enterprise Server. If you create another folder and move a message there from the Inbox, the message no longer synchronizes with the server--even if you move the message back into the Inbox. NOTE If you move messages from a message status on your Treo 680 overrides the status on the server. You can manually reconcile message status between your Treo 680 and the server. Replying to and forwarding messages By default, when you forward or reply to a message, the text is sent from the server copy of the message, not from the copy on your Treo 680. This is faster and may save on data charges, and it allows you to send replies/forwards that exceed the maximum message size allowed for sending messages from your Treo 680. If a server copy does not exist ...