User manual LEXMARK 5400 - Document

5400 Series All-In-One Setup Solutions January 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 Edition notice January 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. To obtain additional copies of publications related to this product, visit the Lexmark Web site at www.lexmark.com. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. © 2007 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Setup Solutions This guide contains information about: · "Safety information" on page 3 · "Finding information about the printer" on page 3 · "Using the control panel buttons and menus" on page 6 · "Changing print cartridges" on page 15 · "Achieving better print quality" on page 17 · "Ordering supplies" on page 20 · "Setup troubleshooting" on page 21 · "Resetting to factory default settings" on page 24 · "Removing and reinstalling the software" on page 25 Safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. Use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts. CAUTION--SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Use care when you replace a lithium battery. CAUTION--POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced. Replace it only with the same or equivalent type of lithium battery. Do not recharge, disassemble, or incinerate a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations. Finding information about the printer Setup sheet Description Where to find The Setup sheet gives you instructions for setting up You can find this document in the printer box or on the hardware and software. Lexmark Web site at www.lexmark.com. 3 Getting Started or Setup Solutions booklet Description The Getting Started booklet gives you instructions for setting up hardware and software (on Windows operating systems) and some basic instructions for using the printer. Note: If your printer supports Macintosh operating systems, see the Mac Help: Where to find You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com. 1 From the Finder desktop, double-click the Lexmark 5400 Series folder. 2 Double-click the printer Help icon. The Setup Solutions booklet tells you how to solve printer setup problems. Note: These documents do not ship with all printers. If you did not receive a Getting Started booklet or a Setup Solutions booklet, see the User's Guide instead. User's Guide Description The User's Guide gives you instructions for using the printer and other information such as: Where to find When you install the printer software, the User's Guide will be installed. Connecting the printer to a network (if supported by 2 Click View User's Guide (including Setup your printer) Troubleshooting). · Troubleshooting problems with printing, copying, 3 Click Yes. scanning, faxing, paper jams, and misfeeds An icon of the User's Guide appears on your desktop, Note: If your printer supports Macintosh operating and the User's Guide appears on the screen. systems, see the Mac Help: You can also find this document on the Lexmark Web site 1 From the Finder desktop, double-click the Lexmark at www.lexmark.com. 5400 Series folder. · · · · · · · · · Using the software (on Windows operating systems) Loading paper Printing Working with photos Scanning (if supported by your printer) Making copies (if supported by your printer) Faxing (if supported by your printer) Maintaining the printer 1 Click Start 5400 Series. Programs or All Programs Lexmark 2 Click User's Guide. If the link to the User's Guide is not on your desktop, follow these instructions: 1 Insert the CD. The installation screen appears. Note: If necessary, click Start Run, and then type D:\setup, where D is the letter of your CD-ROM drive. 2 Double-click the printer Help icon. 4 Help Description The Help gives you instructions for using the software, if your printer connects to a computer. Where to find While in any Lexmark software program, click Help, Tips Help, or Help Help Topics. Lexmark Solution Center Description Where to find Lexmark The Lexmark Solution Center software is included on To access the Lexmark Solution Center: your CD. It installs with the other software, if your printer 1 Click Start Programs or All Programs connects to a computer. 5400 Series. 2 Select Lexmark Solution Center. Customer support Description Where to find (North America) Where to find (rest of world) Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link. Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer. Telephone support Call us at · US: 1-800-332-4120 Monday­Friday (8:00 AM­11:00 PM EST) Saturday (Noon­6:00 PM EST) · Canada: 1-800-539-6275 Monday­Friday (9:00 AM­9:00 PM EST) Saturday (Noon­6:00 PM EST) · Mexico: 001-888-377-0063 Monday­Friday (8:00 AM­8:00 PM EST) Note: Support numbers and times may change without notice. For the most recent phone numbers available, see the printed warranty statement that shipped with your printer. E-mail support For e-mail support, visit our Web site: www.lexmark.com. E-mail support varies by country or region, and may not be available in some instances. Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link. Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer. 1 2 3 4 5 Click CUSTOMER SUPPORT. Click Technical Support. Select your printer family. Select your printer model. From the Support Tools section, click eMail Support. Request. 6 Complete the form, and then click Submit 5 Limited Warranty Description Limited Warranty Information Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase. Where to find (US) To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at www.lexmark.com. Where to find (rest of world) Warranty information varies by country or region. See the printed warranty that shipped with your printer. 1 Click CUSTOMER SUPPORT. 2 Click Warranty Information. 3 From the Statement of Limited Warranty section, click Inkjet & All-In-One Printers. 4 Scroll through the Web page to view the warranty. Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: · · · · Machine Type number Serial number Date purchased Store where purchased Using the control panel buttons and menus Using the control panel The display shows: · Printer status · Messages · Menus 6 2 3 4 6 7 8 5 1 Press 1 To · Turn the printer on and off. · Stop the print, copy, scan, or fax process. Copy Mode Access the copy default screen and make copies. Note: The mode is selected when the button light is on. 2 3 Scan Mode Access the scan default screen and scan documents. Note: The mode is selected when the button light is on. 4 Fax Mode Access the fax default screen and send faxes. Note: The mode is selected when the button light is on. 5 Photo Card Access the photo default screen and print photos. Note: The mode is selected when the button light is on. 6 Resize · In Copy mode: Change the size of a copy. · In Photo Card mode: Change the size of a photo. Display the Copy, Scan, Fax, or Photo Card menu, depending on which mode is selected. 7 8 Lighter / Darker Adjust the brightness of a copy, fax, or photo. 7 1 Press To 1 2 3 4 5 · Return to the previous screen. · Delete a letter or number. · Decrease a number. · Delete a letter or number. · Scroll through menus, submenus, or settings on the display. · Select a menu or submenu item that appears on the display. · Feed or eject paper. · Increase a number. · Enter a space between letters or numbers. · Scroll through menus, submenus, or settings on the display. · · · · Cancel a print, copy, scan, or fax job in progress. Clear a fax number or end a fax transmission and return to the fax default screen. Exit a menu or submenu, and return to the default copy, scan, fax, or photo card screen. Clear current settings or error messages, and return to default settings. 2 3 4 5 8 1 2 3 4 6 5 Press 1 To A keypad number or symbol In Copy mode or Photo Card mode: Enter the number of copies or prints you want to make. In Fax mode: · · · · 2 3 Auto Answer Pause / Redial Enter fax numbers. Navigate an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the display. Set the printer to answer all incoming calls when the button light is on. In Fax mode: · Display the last number dialed. Press dialed. or to view the last five numbers · Insert a three-second pause in the number to be dialed to wait for an outside line or get through an automated answering system. Enter a pause only when you have already begun entering the number. 4 5 6 Phone Book Start Color Start Black Access any of the programmed Speed Dial numbers (1­89) or Group Dial numbers (90­99). Start a color copy, scan, fax, or photo print job, depending on which mode is selected. Start a black-and-white copy, scan, fax, or photo print job, depending on which mode is selected. Using the Copy menu To access and navigate the Copy menu: 1 From the control panel, press Copy Mode. The copy default screen appears. 2 If you do not want to change a setting, press Start Color or Start Black. 3 If you want to change a setting, press 4 Press 5 Press . or . repeatedly until the menu item you want appears. 9 6 Press 7 Press . or repeatedly until the submenu item you want or the setting you want appears. Note: Pressing selects a setting. An * appears next to the selected setting. 8 To go into additional submenus and settings, repeat step 6 and step 7 as needed. 9 If needed, press repeatedly to return to the previous menus and make other setting selections. 10 Press Start Color or Start Black. Use this Copies1 Resize1 To Specify how many copies to print. · Specify the percentage for enlarging or reducing the original copy. · Specify a specific copy size. · Create a multiple-page poster. Adjust the brightness of a copy. Adjust the quality of a copy. Specify the size of the paper loaded. Specify the type of paper loaded. Choose how many copies of an image to print on a page. Print one or more copies in the correct order. Choose how many pages to print on a page. Specify the size of the original document. Specify the type of the original document. Lighter / Darker1 Quality1 Paper Size Paper Type Repeat Image1 Collate N-Up1 Original Size1 Original Type1 Tools · Maintenance ­ View ink levels. ­ Clean cartridges. ­ Align cartridges. ­ Print a test page. · Device Setup--Customize printer setup settings. · Defaults--Customize printer settings. 1 Temporary setting. For information on saving temporary and other settings, see "Saving settings" on page 14. Using the Scan menu To access and navigate the Scan menu: 1 From the control panel, press Scan Mode. The scan default screen appears. 2 Press or repeatedly until the scan destination you want appears. 10 3 If you do not want to change a setting, press Start Color or Start Black. 4 If you want to change a setting, press 5 Press 6 Press . 7 Press 8 Press . Note: Pressing selects a setting. An * appears next to the selected setting. or repeatedly until the submenu item you want or the setting you want appears. or . repeatedly until the menu item you want appears. 9 To go into additional submenus and settings, repeat step 7 and step 8 as needed. 10 If needed, press repeatedly to return to the previous menus and make other setting selections. 11 Press Start Color or Start Black. Use this Quality1 Original Size1 Tools To Adjust the quality of a scan. Specify the size of the original document. · Maintenance ­ View ink levels. ­ Clean cartridges. ­ Align cartridges. ­ Print a test page. · Device Setup--Customize printer setup settings. · Defaults--Customize printer settings. 1 Temporary setting. For information on saving temporary and other settings, see "Saving settings" on page 14. Using the Fax menu To access and navigate the Fax menu: 1 From the control panel, press Fax Mode. The fax default screen appears. 2 If you do not want to change a setting, enter the fax number and press Start Color or Start Black. 3 If you want to change a setting, press 4 Press 5 Press . 6 Press 7 Press . Note: Pressing selects a setting. An * appears next to the selected setting. or repeatedly until the submenu item you want or the setting you want appears. or . repeatedly until the menu item you want appears. 8 To go into additional submenus and settings, repeat step 6 and step 7 as needed. 11 9 If needed, press repeatedly to return to the previous menus and make other setting selections. 10 Press Start Color or Start Black. Use this Quality1 Phone Book On Hook Dial To Adjust the quality of a fax you are sending. Add, edit, and print names and fax numbers of individuals or groups. Dial a telephone number while listening to the call through a speaker on the printer. This is useful when you must navigate an automated answering system before sending your fax. Enter a specific time to send a fax. Note: Make sure the date and time are entered correctly before setting a specific time to send a fax. Auto Answer Lighter / Darker1 Fax Setup Answer all incoming phone calls. Adjust the brightness of a fax you are sending. Delay Fax · · · · · Print fax history or transmission status reports. Customize settings for receiving a fax. Select fax printing options. Customize settings for sending a fax. Block faxes from the numbers you specify. Tools · Maintenance ­ View ink levels. ­ Clean cartridges. ­ Align cartridges. ­ Print a test page. · Device Setup--Customize printer setup settings. · Defaults--Customize printer settings. 1 Temporary setting. For information on saving temporary and other settings, see "Saving settings" on page 14. Using the Photo Card menu 1 If necessary, press Photo Card, or insert a memory card or a flash drive into the printer. 2 Press 3 Press . 4 Press 5 Press . Note: Pressing selects a setting. An * appears next to the selected setting. or repeatedly until the submenu item you want or the setting you want appears. or repeatedly until the menu item you want appears. 6 To go into additional submenus and settings, repeat step 4 and step 5 as needed. 12 7 If needed, press repeatedly to return to the previous menus and make other setting selections. 8 Press Start Color or Start Black. Menu item Proof Sheet Action Print and then scan a proof sheet: · for all photos on the memory card · for the most recent 20 photos · by date Print Photos Save Photos Photo Effects1 Paper Size1 2 Photo Size1 2 Layout1 Quality1 Paper Type1 2 Tools Print photos directly from a memory card or flash drive. · Save photos stored on a memory card or flash drive to the computer. · Copy photos from a memory card to a flash drive. Apply red-eye reduction, color effects, or automatic image enhancement to your photos. Specify the size of the paper loaded. Specify the size photo you want. Center one photo on a page, or specify the number of photos to print on a page. Adjust the quality of printed photos. Specify the type of paper loaded. · Maintenance ­ View ink levels. ­ Clean cartridges. ­ Align cartridges. ­ Print a test page. · Device Setup--Customize printer setup settings. · Defaults--Reset printer settings to factory defaults. 1 2 Setting will return to factory default setting when a memory card or flash drive is removed. Setting must be saved individually. For more information, see Note below table. Note: To save Paper Size, Paper Type, or Photo Size settings: 1 Press 2 Press . or repeatedly until Tools appears. 3 Press . 4 Press 5 Press . 6 Press 7 Press . or repeatedly until the setting type you want appears. or repeatedly until Defaults appears. 13 8 Press 9 Press . or repeatedly until the setting you want appears. Saving settings In a setting menu, an * appears next to the default setting. To change the setting: 1 Press or repeatedly until the setting you want appears. 2 Press : · To save most settings. An * appears next to the saved setting. · To select a temporary setting. An * appears next to the selected setting. Note: The printer reverts to the default setting of a temporary setting after two minutes of inactivity or if the printer is turned off. Temporary settings Copy Mode ­ ­ ­ ­ ­ ­ ­ ­ Copies Resize Lighter/Darker Quality Repeat Image N-Up Original Size Original Type Scan Mode ­ Quality ­ Original Size ­ Resize ­ Lighter/Darker ­ Quality The following Photo Card settings will not time-out after two minutes of inactivity or turning off the power but will return to the factory default settings when a memory card or flash drive is removed. Fax Mode Photo Card ­ ­ ­ ­ ­ ­ To change the time-out feature: Photo Effects Paper Size Photo Size Layout Quality Paper Type a Press b Press . or repeatedly until Tools appears. c Press . 14 d Press or repeatedly until Device Setup appears. e Press . f Press or g Press . h Press or i Press . repeatedly until Clear Settings Timeout appears. repeatedly until Never appears. 3 To change one or more temporary settings into new default settings: a Press . b Press or repeatedly until Tools appears. c Press . d Press or e Press . f Press or g Press . h Press or i Press . repeatedly until Defaults appears. repeatedly until Set Defaults appears. repeatedly until Use Current appears. Changing print cartridges Removing a used print cartridge 1 Make sure the printer is on. 2 Lift the scanner unit. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. 15 3 Press down on the cartridge carrier lever to raise the cartridge carrier lid. 4 Remove the used print cartridge. Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge. Installing print cartridges 1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges. 1 2 Warning--Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges. 2 Press down on the cartridge carrier levers to raise the cartridge carrier lids. 3 Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier. 16 4 Close the lids. 5 Close the scanner unit, making sure to keep your hands out from underneath the scanner unit. The control panel display will prompt you to load paper and press to print an alignment page. Note: The scanner unit must be closed to start a new scan, print, copy, or fax job. Achieving better print quality Improving print quality If you are not satisfied with the print quality of a document, make sure you: · Use the appropriate paper for the document. If you are printing photos or other high quality images, for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper. · Use a paper that is a heavier weight or bright white. · Select a higher print quality. If the document still does not have the print quality you want, follow these steps: 1 Align the print cartridges. For more information, see "Aligning print cartridges" on page 18. If print quality has not improved, continue to step 2. 2 Clean the print cartridge nozzles. For more information, see "Cleaning the print cartridge nozzles" on page 18. If print quality has not improved, continue to step 3. 17 3 Remove and reinsert the cartridges. For more information, see "Removing a used print cartridge" on page 15 and "Installing print cartridges" on page 16. If print quality has not improved, continue to step 4. 4 Wipe the print cartridge nozzles and contacts. For more information, see "Wiping the print cartridge nozzles and contacts" on page 19. If print quality is still not satisfactory, replace the cartridge. For more information, see "Ordering supplies" on page 20. Aligning print cartridges 1 Load plain or heavyweight matte paper. 2 From the control panel, press Copy Mode. 3 Press 4 Press 5 Press . 6 Press 7 Press . 8 Press 9 Press . An alignment page prints. If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved, clean the print cartridge nozzles. or repeatedly until Align Cartridges appears or repeatedly until Maintenance appears. . or repeatedly until Tools appears. Cleaning the print cartridge nozzles 1 Load plain paper. 2 Press Copy Mode. 3 Press 4 Press 5 Press . 6 Press 7 Press . 8 Press 9 Press . A page prints, forcing ink through the print cartridge nozzles to clean them. or repeatedly until Clean Cartridges appears. or repeatedly until Maintenance appears. . or repeatedly until Tools appears. 10 Print the document again to verify that the print quality has improved. 11 If print quality has not improved, try cleaning the nozzles up to two more times. 18 Wiping the print cartridge nozzles and contacts 1 Remove the print cartridges. 2 Dampen a clean, lint-free cloth with water. 3 Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown. 4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. 5 With another clean section of the cloth, repeat step 3 and step 4. 6 Let the nozzles and contacts dry completely. 7 Reinsert the print cartridges. 8 Print the document again. 9 If the print quality does not improve, clean the print nozzles. For more information, see "Cleaning the print cartridge nozzles" on page 18. 10 Repeat step 9 up to two more times. 11 If print quality is still not satisfactory, replace the print cartridges. 19 Ordering supplies Ordering cartridges Lexmark 5490 Series models Item Black cartridge2 Color cartridge2 Black cartridge Color cartridge High yield black cartridge High yield color cartridge Photo cartridge 1 2 Part number 28 29 28A 29A 34 35 31 Average cartridge standard page yield is up to1 215 185 215 185 550 500 Not applicable Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711 (FDIS). Licensed Return Program Cartridge Lexmark 5400 Series models (except Lexmark 5490) Item Black cartridge Color cartridge High-yield black cartridge High-yield color cartridge Photo cartridge Part number 32 33 34 35 31 Ordering paper and other supplies To order paper and other supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Notes: · For best results when printing photos or other high-quality images, use Lexmark Premium Photo Paper or Lexmark Photo Paper. · To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing. 20 To order a USB cable (part number 1021294), go to www.lexmark.com. Paper Lexmark Premium Photo Paper Paper size · · · · · · · · · 4 x 6 in. 10 x 15 cm Letter A4 L 4 x 6 in. 10 x 15 cm Letter A4 Lexmark Photo Paper Setup troubleshooting · · · · · "Incorrect language appears on the display" on page 21 "Power button is not lit" on page 22 "Software does not install" on page 22 "Page does not print" on page 23 "Cannot print from digital camera using PictBridge" on page 24 Incorrect language appears on the display Correcting a language selection during initial setup After you select a language, Language appears again on the display. To change the selection: 1 Press 2 Press or repeatedly until the language you want appears on the display. to save. Selecting a different language after initial setup 1 From the control panel, press Copy Mode. 2 Press . 3 Press or repeatedly until Tools appears. 4 Press . 5 Press or 6 Press . 7 Press or 8 Press . 9 Press or 10 Press repeatedly until Device Setup appears. repeatedly until Language appears. repeatedly until the language you want appears on the display. to save. Note: If you cannot understand the language on the display, see "Resetting to factory default settings" on page 24. 21 Power button is not lit Check power connection 1 Disconnect the power cord from the wall outlet, and then from the printer. 2 Plug the cord all the way into the power supply on the printer. 3 Plug the cord into an electrical outlet that other electrical devices have been using. 4 If the light is not on, press . Software does not install Check your operating system Check your system requirements USB cable may not be connected The following operating systems are supported: Windows 98/Me, Windows 2000, Windows XP, and Mac OS X. Check that your computer meets the minimum system requirements listed on the box. 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. Use these steps to install the printer software 1 Turn off and then restart your computer. 2 Click Cancel on all New Hardware Found screens. 3 Insert the CD, and then follow the instructions on the computer screen to reinstall the software. May need to reconnect power supply 1 2 3 4 5 6 Press to turn the printer off. Disconnect the power cord from the wall outlet. Gently remove the power supply from the printer. Reconnect the power supply to the printer. Plug the power cord into the wall outlet. Press to turn the printer on. Other software may be running 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. 4 Double-click the CD­ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to install the software. 22 Software may not be installed correctly 1 Uninstall the printer software, and then reinstall it. For more information, see "Removing and reinstalling the software" on page 25. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. a b c d e f In all countries or regions except the United States, select your country or region. Click the links for drivers or downloads. Select your printer family. Select your printer model. Select your operating system. Select the file you want to download, and then follow the directions on the computer screen. Page does not print Check messages Check power If an error message is displayed, see "Error messages" in the "Troubleshooting" chapter of the User's Guide. If the light is not on, see "Power button is not lit" on page 22. Paper may not be loaded Remove and then load paper. correctly Check ink Check the ink levels, and install new print cartridges if necessary. Cartridges may have tape 1 Remove the print cartridges. on them 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Make sure the printer is set as the default printer and is not on hold or paused. 1 Click: · In Windows XP Pro: Start Settings Printers and Faxes. · In Windows XP Home: Start Control Panel Printers and Faxes. · In Windows 2000: Start Settings Printers. · In Windows 98/Me: Start Settings Printers. 2 Double-click the name of your printer. 3 Click Printer. · Make sure no check mark appears next to Pause Printing. · Make sure a check mark does appear next to Set As Default. 23 May need to reconnect power supply 1 2 3 4 5 6 Press to turn the printer off. Disconnect the power cord from the wall outlet. Gently remove the power supply from the printer. Reconnect the power supply to the printer. Plug the power cord into the wall outlet. Press to turn the printer on. Software may not be installed correctly 1 Uninstall the printer software, and then reinstall it. For more information, see "Removing and reinstalling the software" on page 25. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. a b c d e f In all countries or regions except the United States, select your country or region. Click the links for drivers or downloads. Select your printer family. Select your printer model. Select your operating system. Select the file you want to download, and then follow the directions on the computer screen. Cannot print from digital camera using PictBridge Enable PictBridge printing Enable PictBridge printing on the camera by selecting the correct USB mode. For more from camera information, see the digital camera documentation. Make sure the camera is PictBridge-enabled 1 Disconnect the camera. 2 Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to determine whether it is PictBridge-enabled. Use only the USB cable that came with the camera. Remove any memory cards from the printer. If an error message is displayed, see "Error messages" in the "Troubleshooting" chapter of the User's Guide. Check USB cable Remove memory cards Check messages Resetting to factory default settings You can reset your printer to the original settings without using the printer menus. Note: Resetting to factory default settings will delete all printer settings you selected, including Speed Dial and Group Dial numbers. 1 Press , , and Start Color at the same time. Warning--Potential Damage: Do not release the buttons until Language appears on the display indicating that the printer has been reset. 2 Follow the prompts on the display to choose your language, country or region code, date, time, and fax number. 24 Removing and reinstalling the software If the printer is not functioning properly, or if a communications error message appears when you try to use the printer, you may need to remove and reinstall the printer software. 1 Click Start Programs or All Programs Lexmark 5400 Series. 2 Select Uninstall. 3 Follow the instructions on the computer screen to remove the printer software. 4 Restart the computer before reinstalling the printer software. 5 Click Cancel on all New Hardware Found screens. 6 Insert the CD, and then follow the instructions on the computer screen to reinstall the software. Note: If the install screen does not appear automatically after you restart your computer, click Start type D:\setup, where D is the letter of your CD-ROM drive. Run, and then 25