User manual APPLE MACBOOK PRO - EARLY 2008

Congratulations, you and your MacBook Pro were made for each other. Built-in iSight camera Video chat with up to three friends anywhere in the world at the same time. www.apple.com/macbookpro Mac Help isight Finder Browse the contents of your computer using Cover Flow. www.apple.com/macosx Mac Help finder Time Machine Automatically back up your files to an external hard drive. www.apple.com/macosx Mac Help time machine iMovie Collect all your video in one library. Create and share movies in minutes. www.apple.com/ilife/imovie iMovie Help movie iPhoto Organize all your photos with Events. Publish to a Web Gallery with a click. www.apple.com/ilife/iphoto iPhoto Help photo GarageBand Create music by adding musicians to a virtual stage. Enhance your song to sound like a pro. www.apple.com/ilife/garageband GarageBand Help record iWeb Create beautiful websites with photos, movies, blogs, podcasts, and dynamic web widgets. www.apple.com/ilife/iweb iWeb Help website Contents Chapter 1: Ready, Set Up, Go 9 What's in the Box 9 Setting Up Your MacBook Pro 15 Putting Your MacBook Pro to Sleep or Shutting It Down Chapter 2: Life with Your MacBook Pro 18 20 22 24 26 28 30 Basic Features of Your MacBook Pro Additional Features of Your MacBook Pro Keyboard Features of Your MacBook Pro Ports on Your MacBook Pro Using the Trackpad and Keyboard Using the MacBook Pro Battery Getting Answers Chapter 3: Boost Your Memory 35 Installing Additional Memory 43 Making Sure Your MacBook Pro Recognizes the New Memory Chapter 4: Problem, Meet Solution 46 Problems That Prevent You from Using Your MacBook Pro Contents 5 51 51 54 55 56 57 59 Using Apple Hardware Test Problems with Your Internet Connection Problems with AirPort Extreme Wireless Communication Keeping Your Software Up to Date Reinstalling the Software That Came with Your MacBook Pro Learning More, Service, and Support Locating Your Product Serial Number Chapter 5: Last, but Not Least 62 65 67 69 70 Important Safety Information Important Handling Information Understanding Ergonomics Apple and the Environment Regulatory Compliance Information Looking for Something? 76 Index 6 Contents 1 1 Ready, Set Up, Go www.apple.com/macbookpro Mac Help Migration Assistant Your MacBook Pro is designed so that you can set it up quickly and start using it right away. If you have never used a MacBook Pro or are new to Macintosh computers, read this chapter for help getting started. Important: Read all the installation instructions (and the safety information starting on page 61) carefully before you first use your computer. If you are an experienced user, you may already know enough to get started. Make sure you look over the information in Chapter 2, "Life with Your MacBook Pro," to find out about the new features of this MacBook Pro. Many answers to questions can be found on your computer in Mac Help. For information about getting Mac Help, see "Getting Answers" on page 30. Apple may release new versions and updates to its system software, so the images shown in this book may be slightly different from what you see onscreen. Some computer illustrations might also be slightly different, depending on the model of your MacBook Pro. Important: Remove the protective film around the 85W MagSafe Power Adapter before setting up your MacBook Pro. 8 Chapter 1 Ready, Set Up, Go What's in the Box ® MENU Apple Remote 85W MagSafe Power Adapter DVI to VGA adapter AC power cord Setting Up Your MacBook Pro Your MacBook Pro is designed so that you can set it up quickly and start using it right away. The following pages take you through the setup process, including these tasks:  Plugging in the 85W MagSafe Power Adapter  Connecting cables and accessing a network  Turning on your MacBook Pro and using the trackpad  Configuring a user account and other settings using Setup Assistant  Setting up the Mac OS X desktop and preferences Chapter 1 Ready, Set Up, Go 9 Step 1: Plug In the 85W MagSafe Power Adapter to provide power to the MacBook Pro and charge the battery. Make sure the AC plug is fully inserted into the power adapter and the electrical prongs on your AC plug are in their completely extended position. Insert the AC plug of your power adapter into a power outlet and the MagSafe connector into the MagSafe power port. As the MagSafe connector gets close to the port, you'll feel a magnetic pull drawing it in. AC plug MagSafe connector ¯ MagSafe power port ?® AC power cord To extend the reach of your power adapter, replace the AC plug with the AC power cord. First pull the AC plug up to remove it from the adapter, and then attach the included AC power cord to the adapter, making sure it is seated firmly. Plug the other end into a power outlet. The AC power cord provides a grounded connection. When disconnecting the power adapter from an outlet or from the computer, pull the plug, not the cord. 10 Chapter 1 Ready, Set Up, Go Note: When you first connect the power adapter to your MacBook Pro, an indicator light on the MagSafe connector starts to glow. An amber light indicates the battery is charging. A green light indicates that the battery is fully charged or is not installed. If you don't see a light, make sure the connector is seated properly and the power adapter is plugged into a power outlet. Step 2: To access the Internet or a network, connect one end of an Ethernet cable to your MacBook Pro and the other end to a cable modem, DSL modem, or network. G Gigabit Ethernet port (10/100/1000Base-T) ® Ethernet cable ® Chapter 1 Ready, Set Up, Go 11 To use a dial-up connection, you need the external Apple USB Modem, available for purchase from the online Apple Store at www.apple.com/store or from an Apple Authorized Reseller. Plug the Apple USB Modem into a USB port on your MacBook Pro, and then connect a phone cord (not included) from the modem into a phone wall jack. Note: Your MacBook Pro also comes with AirPort Extreme technology for wireless networking. For information about setting up a wireless connection, from the menu bar, choose Help > Mac Help, and then search for "AirPort." See "Getting Answers" on page 30. Step 3: Press the power (®) button briefly to turn on your MacBook Pro. You hear a tone when you turn on the computer. ® ® Power button Trackpad Trackpad button Sleep indicator light 12 Chapter 1 Ready, Set Up, Go It takes the MacBook Pro a few moments to start up. After it starts up, Setup Assistant opens automatically. If your MacBook Pro doesn't turn on, see "If your MacBook Pro doesn't turn on or start up" on page 49. Step 4: Configure your MacBook Pro with Setup Assistant. The first time you turn on your MacBook Pro, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user account on your MacBook Pro. If you already have a Mac, Setup Assistant can help you automatically transfer files, applications, and other information from your previous Mac. If you don't intend to keep or use your other Mac, it's best to deauthorize it from playing music, videos, or audiobooks that you've purchased from the iTunes Store. Deauthorizing a computer prevents any songs, videos, or audiobooks you've purchased from being played by someone else and frees up another authorization for use. For information about deauthorizing, choose iTunes Help from the Help menu in iTunes. If you don't use Setup Assistant to transfer information when you first start up, you can do it later using Migration Assistant. Go to the Applications folder, open Utilities, and double-click Migration Assistant. Chapter 1 Ready, Set Up, Go 13 Step 5: Customize the Mac OS X desktop and set preferences. Menu bar Help menu Spotlight search icon Finder icon Dock System Preferences icon 14 Chapter 1 Ready, Set Up, Go You can quickly make the desktop look the way you want using System Preferences. Choose Apple () > System Preferences from the menu bar or click the System Preferences icon in the Dock. System Preferences is your command center for most settings on your MacBook Pro. For more information, open Mac Help and search for "System Preferences" or for the specific preference you want to change. Putting Your MacBook Pro to Sleep or Shutting It Down When you finish working with your MacBook Pro, you can put it to sleep or shut it down. Putting Your MacBook Pro to Sleep If you'll be away from your MacBook Pro for only a short time, put it to sleep. When the computer is in sleep, you can quickly wake it and bypass the startup process. To put your MacBook Pro to sleep, do one of the following:  Close the display.  Choose Apple () > Sleep from the menu bar.  Press the power (®) button and click Sleep in the dialog that appears.  Choose Apple () > System Preferences, click Energy Saver, and set a sleep timer. NOTICE: Wait a few seconds until the sleep indicator light starts pulsing (indicating that the computer is in sleep and the hard disk has stopped spinning) before moving your MacBook Pro. Moving your computer while the disk is spinning can damage the hard disk, causing loss of data or the inability to start up from the hard disk. Chapter 1 Ready, Set Up, Go 15 To wake your MacBook Pro:  If the display is closed, simply open it to wake up your MacBook Pro.  If the display is already open, press the power (®) button or any key on the keyboard. When your MacBook Pro wakes from sleep, your applications, documents, and computer settings are exactly as you left them. Shutting Down Your MacBook Pro If you aren't going to use your MacBook Pro for a day or two, it's best to shut it down. The sleep indicator light goes on briefly during the shutdown process. To shut down your MacBook Pro, do one of the following: m Choose Apple () > Shut Down from the menu bar. m Press the power (®) button and click Shut Down in the dialog that appears. If you plan to store your MacBook Pro for an extended period of time, see "Important Handling Information" on page 65 for information about how to prevent the battery from draining completely. 16 Chapter 1 Ready, Set Up, Go 2 2 Life with Your MacBook Pro www.apple.com/macosx Mac Help Mac OS X Basic Features of Your MacBook Pro ® Power button Trackpad ® Trackpad button Battery (underneath) Sleep indicator light Display release button Slot-loading SuperDrive 18 Chapter 2 Life with Your MacBook Pro ® Power button Turn your MacBook Pro on and off, or put it to sleep. Trackpad and trackpad button Move the pointer with one finger on the trackpad, scroll with two fingers, or page through documents with three fingers. Tap the trackpad to click or double-click. Spread or pinch two fingers to zoom in or out. Use two fingers to rotate photos and more. Slot-loading SuperDrive This optical drive reads and writes to standard-size CDs and DVDs. Display release button Push to release the display and open your MacBook Pro. Sleep indicator light A white light pulses when the MacBook Pro is in sleep. Battery Run your MacBook Pro using battery power when you are away from a power outlet. Chapter 2 Life with Your MacBook Pro 19 Additional Features of Your MacBook Pro iSight camera Camera indicator light Built-in stereo speakers Microphone ® Infrared (IR) receiver 20 Chapter 2 Life with Your MacBook Pro Built-in iSight camera Videoconference with others using the included iChat AV application, take pictures with Photo Booth, or capture video with iMovie '08. Camera indicator light The camera indicator light glows green when the built-in iSight camera is operating. Built-in stereo speakers Listen to music, movies, games, and other multimedia files. Microphone (built in under the left speaker grille) Capture sounds directly or talk with friends live using the included iChat AV application. Infrared (IR) receiver Use an optional Apple Remote (sold separately at www.apple.com/store) with the IR receiver to control Front Row and Keynote on your MacBook Pro from up to 30 feet away. Chapter 2 Life with Your MacBook Pro 21 Keyboard Features of Your MacBook Pro ® Function (fn) key Exposé Dashboard ' Media keys C Media Eject key F9 F10 F1 1 F12 esc F1 F2 F3 F4 F5 F6 F7 F8 Brightness keys Keyboard illumination keys -- Mute key - Volume keys 22 Chapter 2 Life with Your MacBook Pro Function (fn) key Press and hold this key to activate customized actions assigned to the function keys (F1 to F12). To learn how to customize function keys, choose Help > Mac Help from the menu bar and search for "function keys." ¤ Brightness keys (F1, F2) Increase ( ) or decrease ( ) the brightness of your MacBook Pro display. Exposé All Windows key (F3) Open Exposé for quick access to all your open windows. Dashboard key (F4) Open Dashboard to access your widgets. o ' Keyboard illumination keys (F5, F6) Increase (o) or decrease (ø) the brightness of the keyboard illumination. Media keys (F7, F8, F9) Rewind (]), play or pause ('), or fast-forward (`) a song, movie, or slideshow. Mute key (F10) Mute the sound coming from the built-in speakers and headphone port. Volume keys (F11, F12) Increase (-) or decrease (­) the volume of sound coming from the built-in speakers and headphone port. Media Eject key Press and hold this key to eject a disc. You can also eject a disc by dragging its desktop icon to the Trash. -- C Chapter 2 Life with Your MacBook Pro 23 Ports on Your MacBook Pro Left side d USB 2.0 ports (1 port on left side of 15-inch model) f Headphone out/optical digital audio out port ¯ MagSafe power port , Audio line in/optical digital audio in port ExpressCard/34 slot Right side H FireWire Security slot 400 port G Gigabit Ethernet port (10/100/1000Base-T) d USB 2.0 port H FireWire 800 port £ DVI port 24 Chapter 2 Life with Your MacBook Pro ¯ d , f MagSafe power port Plug in the included 85W MagSafe Power Adapter to recharge the MacBook Pro battery. High-speed USB (Universal Serial Bus) 2.0 ports Connect a modem, iPod, mouse, keyboard, printer, disk drive, digital camera, joystick, and more to your MacBook Pro. You can also connect USB 1.1 devices. Audio line in/optical digital audio in port Connect your MacBook Pro to a line-level microphone or digital audio equipment. Headphone out/optical digital audio out port Connect external speakers, headphones, or digital audio equipment. ExpressCard/34 slot Expand the capabilities of your MacBook Pro with standard 34mm ExpressCards. To eject an ExpressCard, push gently on it to activate the spring, and then remove it from the slot. Security slot Attach a lock and cable (available at www.apple.com/store) to prevent theft. H G Two FireWire ports (FireWire 400 and FireWire 800) Connect high-speed external devices, such as digital video cameras and storage devices. Gigabit Ethernet port (10/100/1000Base-T) Connect to a high-speed Ethernet network, a DSL or cable modem, or another computer. The Ethernet port automatically detects Ethernet devices and doesn't require an Ethernet crossover cable. DVI (external display) port Connect to an external display, projection device, or TV that uses a DVI connector, or use the included DVI to VGA adapter to connect a VGA monitor. £ Chapter 2 Life with Your MacBook Pro 25 Using the Trackpad and Keyboard Use the trackpad to move the cursor and to scroll, tap, double-tap, and drag. How far the pointer moves onscreen is affected by how quickly you move your finger across the trackpad. To move the pointer a short distance, move your finger slowly across the trackpad; the faster you move your finger, the farther the pointer moves. To fine-tune the tracking speed and set other trackpad options, choose Apple () > System Preferences, click Keyboard & Mouse, and then click Trackpad. Here are some useful keyboard and trackpad tips and shortcuts:  Forward deleting deletes characters to the right of the insertion point. Pressing the Delete key deletes characters to the left of the insertion point. To forward delete, hold down the Function (fn) key while you press the Delete key.  Secondary clicking or "right-clicking" lets you access shortcut menu commands. To secondary click, place two fingers on the trackpad while clicking the trackpad button. If Tap to Click is enabled, just tap two fingers on the trackpad. You can also secondary click by holding down the Control key while you click. 26 Chapter 2 Life with Your MacBook Pro  Two-finger scrolling lets you drag to scroll quickly up, down, or sideways in the active window. This option is on by default. The following trackpad gestures work in certain applications, such as Preview or iPhoto. For more information, choose Help > Mac Help and search for "trackpad."  Two-finger pinching lets you zoom in or out on PDFs, images, photos, and more. Chapter 2 Life with Your MacBook Pro 27  Two-finger rotating lets you rotate photos, pages, and more.  Three-finger swiping lets you rapidly page through documents, move to the previous or next photo, and more. Using the MacBook Pro Battery When the MagSafe power adapter isn't connected, your MacBook Pro draws power from its battery. The length of time that you can run your MacBook Pro varies, depending on the applications you use and the external devices connected to your MacBook Pro. Turning off features such as AirPort Extreme or Bluetooth® wireless technology can help conserve the battery charge. If the battery runs low while you're working, attach your power adapter and let the battery recharge. To replace a low battery with a charged one when you aren't using a power adapter, shut down your MacBook Pro and follow the steps on page 35. You can determine the charge left in the battery by looking at the battery level indicator lights on the battery. Press the button next to the lights and the lights will glow briefly to show how much charge is left in the battery. You can check the charge with the battery in or out of your MacBook Pro. 28 Chapter 2 Life with Your MacBook Pro Important: If only one indicator light is on, very little charge is left. If no lights are on, the battery is completely drained and the MacBook Pro won't start up unless the power adapter is connected. Plug in the power adapter to let the battery recharge, or replace the drained battery with a fully charged battery (see page 42). Battery Indicator lights Button The amount of battery charge left can also be checked by viewing the Battery ( ) status icon in the menu bar. The battery charge level displayed is based on the amount of power left in the battery with the applications, peripheral devices, and system settings you are currently using. To conserve battery power, close applications and disconnect peripheral devices not in use, and adjust your Energy Saver settings. For more information about battery conservation and performance tips, go to www.apple.com/batteries/notebooks.html. Chapter 2 Life with Your MacBook Pro 29 Charging the Battery When the power adapter that came with your MacBook Pro is connected, the battery charges whether the computer is on, off, or in sleep. The battery charges more quickly, however, if the computer is off or in sleep. Getting Answers Much more information about using your MacBook Pro is available in Mac Help on your computer and on the Internet at www.apple.com/support/macbookpro. To get Mac Help: 1 Click the Finder icon in the Dock (the bar of icons along the edge of the screen). 2 Click the Help menu in the menu bar and do one of the following: a Type a question or term in the Search field, and select a topic from the list of results or select Show All Results to see all topics. b Choose Mac Help to open the Mac Help window, where you can click links or type a search question. 30 Chapter 2 Life with Your MacBook Pro More Information For more information about using your MacBook Pro, see the following: To learn about Installing memory Troubleshooting your MacBook Pro if you have a problem Finding service and support for your MacBook Pro Using Mac OS X Moving from a PC to a Mac Using iLife '08 applications Do this See Chapter 3, "Boost Your Memory," on page 33. See Chapter 4, "Problem, Meet Solution," on page 45. See "Learning More, Service, and Support" on page 57. Or go to the Apple Support website at www.apple.com/support/macbookpro. Go to the Mac OS X website at www.apple.com/macosx. Or search for "Mac OS X" in Mac Help. See "How to move to Mac" at www.apple.com/getamac/movetomac. Go to the iLife website at www.apple.com/ilife. Or open an iLife '08 application, open Help for the application, and then type a question in the search field. Open System Preferences by choosing Apple (K) > System Preferences. Or search for "system preferences" in Mac Help. Experiment with gestures within any application to see what functionality it supports. Search for "trackpad" in Mac Help. Or open System Preferences and click Keyboard & Mouse and then click Trackpad. Search for "iSight" in Mac Help. Go to the AirPort Support page at www.apple.com/support/ airport. Or open Mac Help and search for "AirPort." Changing System Preferences Using your trackpad Using the iSight camera Using AirPort Extreme wireless technology Chapter 2 Life with Your MacBook Pro 31 To learn about Using Bluetooth wireless technology Do this Go to the Bluetooth Support page at www.apple.com/support/ bluetooth. Or open the Bluetooth File Exchange application, located in the Utilities folder within the Applications folder, and choose Help > Bluetooth Help. Search for "battery" in Mac Help. Search for "printing" in Mac Help. Search for "USB" or "FireWire" in Mac Help. Search for "Internet" in Mac Help. Search for "display port" in Mac Help. Search for "remote" in Mac Help. Search for "Front Row" in Mac Help. Search for "burn disc" in Mac Help. Go to the Specifications page at support.apple.com/specs. Or open System Profiler by choosing Apple (K) > About This Mac from the menu bar, and then click More Info. Go to the Apple website at www.apple.com. Caring for the battery Connecting a printer FireWire and USB connections Connecting to the Internet Connecting an external display Apple Remote (sold separately at www.apple.com/store) Front Row Burning a CD or DVD Specifications Apple news, free downloads, and online catalogs of software and hardware Instructions, technical support, and manuals for Apple products Go to the Apple Support website at www.apple.com/support. 32 Chapter 2 Life with Your MacBook Pro 3 3 Boost Your Memory www.apple.com/store Mac Help RAM This chapter provides information and instructions for installing additional memory and for removing and replacing the battery in your MacBook Pro. Your computer has two memory slots that you access by removing the memory door in the battery bay. Your MacBook Pro comes with a minimum of 2 gigabytes (GB) of 667 MHz Double Data Rate (DDR2) Synchronous Dynamic Random-Access Memory (SDRAM) installed. Both memory slots can accept an SDRAM module that meets the following specifications:  Double Data Rate Small Outline Dual Inline Memory Module (DDR SO-DIMM) format  1.25 inch or smaller  1 GB or 2 GB  200-pin  PC2-5300 DDR2 667 MHz Type RAM You can add two 2 GB memory modules for a maximum of 4 GB of memory. WARNING: Apple recommends that you have an Apple-certified technician install memory. Consult the service and support information that came with your computer for information about how to contact Apple for service. If you attempt to install memory and damage your equipment, such damage is not covered by the limited warranty on your computer. 34 Chapter 3 Boost Your Memory Installing Additional Memory Installing memory involves removing and replacing the battery. The following procedure includes instructions for removing the battery, adding memory, and replacing the battery. Step 1: Remove the battery. 1 Shut down your MacBook Pro. Disconnect the power adapter, Ethernet cable, and any other cords connected to the MacBook Pro to prevent damaging the computer. WARNING: Use care when handling the battery. See the battery safety information on page 64. Chapter 3 Boost Your Memory 35 2 Turn over the MacBook Pro and locate the release latches on either side of the battery. Slide both latches up. The battery should pop up slightly. Lift it out. WARNING: The internal components of your MacBook Pro can be warm. If you have been using your MacBook Pro, wait 10 minutes after shutting it down to let the internal components cool before continuing. 36 Chapter 3 Boost Your Memory Step 2: Install memory. 1 Using a Phillips #00 screwdriver, unscrew the screws holding the memory door and remove it from the battery bay of the computer. Depending on the model of your MacBook Pro, you may have three or four screws. 15-inch MacBook Pro 17-inch MacBook Pro Chapter 3 Boost Your Memory 37 2 Touch a metal surface inside the computer to discharge any static electricity from your body. 38 Chapter 3 Boost Your Memory 3 If you need to remove a memory card that's already installed in the slot, spread the tabs in the slot away from the notches in the memory card. The card should pop up slightly. Lift the memory card to a 25-degree angle and then gently slide the card out of the memory slot. 4 Insert the memory card at a 25-degree angle. Line up the notch in the card with the small tab in the memory slot and slide the card into the slot until the gold edge is almost invisible. Then firmly push the memory card into the memory slot. You might feel some resistance. Chapter 3 Boost Your Memory 39 5 Gently spread the small tabs in the memory slot away from the notches and push the memory card down until the two snaps on either side of the card lock into place. 25O Correctly inserted Incorrectly inserted Note: Make sure your memory is installed according to this illustration, so the gold contacts are almost completely inserted into the connector. 40 Chapter 3 Boost Your Memory 6 Insert any additional memory in the second slot. 7 Replace the memory door and make sure it is lying flat before tightening the screws into place. 15-inch MacBook Pro 17-inch MacBook Pro Chapter 3 Boost Your Memory 41 Step 3: Replace the battery. 1 Place the bottom edge of the battery in the battery compartment. Gently press the top edge of the battery down until the battery latches lock into place. 2 Reconnect the power adapter and any other cables that were attached. 42 Chapter 3 Boost Your Memory Making Sure Your MacBook Pro Recognizes the New Memory After installing additional memory in your MacBook Pro, check whether the computer recognizes the new memory. To check the computer's memory: 1 Start up your MacBook Pro. 2 When you see the Mac OS X desktop, choose Apple () from the menu bar and then choose About This Mac. The total memory includes the amount of memory that originally came with the computer plus the new memory you added. For a detailed breakdown of the amount of memory installed in your computer, open System Profiler by clicking More Info and then Memory. If your MacBook Pro doesn't recognize the memory or doesn't start up correctly, confirm that the memory you installed is compatible with your MacBook Pro and that it is installed correctly by reseating the memory. Chapter 3 Boost Your Memory 43 4 4 Problem, Meet Solution www.apple.com/support Mac Help help Occasionally you may have problems while working with your MacBook Pro. Read on to find some solutions to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the MacBook Pro Support website at www.apple.com/support/macbookpro. When you experience a problem working with your MacBook Pro, there is usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:  The applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of the Mac OS installed on your computer.  Any new software that you installed, especially software that added items to the System folder.  Any new hardware that you installed, such as additional memory or a peripheral. Problems That Prevent You from Using Your MacBook Pro If your MacBook Pro doesn't respond or the pointer doesn't move On rare occasions, an application may "freeze" on the screen. Mac OS X provides a way to quit a frozen application and save your work in other open applications without restarting your computer. To force an application to quit: 1 Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar. The Force Quit Applications dialog appears with the application selected. 46 Chapter 4 Problem, Meet Solution 2 Click Force Quit. The application quits, leaving all other applications open. If you need to, you can also restart the Finder from this dialog. Next, save your work in any open applications and restart the computer to make sure the problem is entirely cleared up. If you are unable to force the application to quit, press and hold the power (®) button for a few seconds until the computer shuts itself down. Wait 10 seconds, and then turn on the computer. If the problem occurs frequently, choose Help > Mac Help from the menu bar at the top of the screen. Search for the word "freeze" to get help for instances when the computer freezes or doesn't respond. If the problem occurs only when you use a particular application, check with the application's manufacturer to see if it is compatible with your computer. To get support and contact information for the software that comes with your MacBook Pro, go to www.apple.com/guide. If you know an application is compatible, you might need to reinstall your computer's system software. See "Reinstalling the Software That Came with Your MacBook Pro" on page 56. Chapter 4 Problem, Meet Solution 47 If your MacBook Pro freezes during startup, or you see a flashing question mark, or the display is dark and the sleep indicator light is glowing steadily (not in sleep) The flashing question mark usually means that the computer can't find the system software on the hard disk or any disks attached to the computer.  Wait a few seconds. If the computer doesn't soon start up, shut it down by pressing and holding the power (®) button for about 8 to 10 seconds. Disconnect all external peripherals and try restarting by pressing the power (®) button while holding down the Option key. When your computer starts up, click the hard disk icon, and then click the right arrow. After the computer starts up, open System Preferences and click Startup Disk. Select a local Mac OS X System folder.  If that doesn't work, try using Disk Utility to repair the disk:  Insert the Mac OS X Install Disc 1 into your computer.  Restart your computer and hold down the C key as it starts up.  Choose Installer from the menu bar, and then choose Open Disk Utility. When Disk Utility opens, follow the instructions in the First Aid pane to see if Disk Utility can repair the disk. If using Disk Utility doesn't help, you might need to reinstall your computer's system software. See "Reinstalling the Software That Came with Your MacBook Pro" on page 56. 48 Chapter 4 Problem, Meet Solution If your MacBook Pro doesn't turn on or start up Try the following suggestions in order until your computer turns on:  Make sure the power adapter is plugged into the computer and into a functioning power outlet. Be sure to use the 85W MagSafe Power Adapter that came with your MacBook Pro. If the power adapter stops charging and you don't see the indicator light on the MagSafe connector turn on when you plug in the power cord, try unplugging and replugging the power cord to reseat it, or try another power outlet.  Check whether the battery needs to be recharged. Press the small button on the battery. You should see one to four lights indicating the battery's level of charge. If a single indicator light is flashing, allow the power adapter to charge the battery at least until that indicator light is glowing continuously.  If the problem persists, reset the MacBook Pro power manager by disconnecting the power adapter, removing the battery, and holding down the power (®) button for at least 5 seconds.  If you recently installed additional memory, make sure that it is correctly installed and that it is compatible with your computer. See whether removing and reinstalling the old memory allows the computer to start up (see "Installing Additional Memory" on page 35).  Press the power (®) button and immediately hold down the Command (x), Option, P, and R keys simultaneously until you hear the startup sound a second time to reset the parameter RAM (PRAM).  If you still can't start up your MacBook Pro, see "Learning More, Service, and Support" on page 57 for information about contacting Apple for service. Chapter 4 Problem, Meet Solution 49 If the display suddenly goes black or your MacBook Pro freezes Try restarting your MacBook Pro. 1 Unplug any devices that are connected to your MacBook Pro, except the power adapter. 2 Press the power (®) button to restart the system. 3 Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work. To see how much the battery has charged, click the Battery ( menu bar. ) status icon in the The display might also darken if you have energy saver features set for the battery. If you forgot your password You can reset your administrator password and passwords for all other accounts. 1 Insert the Mac OS X Install Disc 1. Then restart your computer and hold down the C key as it starts up. 2 Choose Utilities > Reset Password from the menu bar and follow the onscreen instructions. If you have trouble ejecting a disc  Quit any applications that might be using the disc and try again. If that doesn't work, restart the computer and then immediately press and hold the trackpad button. 50 Chapter 4 Problem, Meet Solution