User manual SONY CLIE PEG-NZ90 - FREQUENTLY ASKED QUESTIONS

4-670-646-11 (1) My CLIÉ handheld is not working properly About CLIE Launcher I cannot perform a HotSync® operation Error messages I cannot enter data properly How to operate basic applications (PIM) I cannot beam data I cannot exchange data using the BluetoothTM function Troubleshooting Q&A Personal Entertainment Organizer I forgot my password I cannot use a "Memory Stick" media I cannot make a backup I cannot transfer data Peripheral devices are not recognized I cannot play music (Audio Player) About Sound Utility/Sound Converter 2 About movies I cannot connect to the Internet I cannot use e-mail (CLIE Mail) PEG-NZ90 © 2003 Sony Corporation Frequently Asked Questions Tips · Many of the problems mentioned here can be solved by resetting your CLIÉTM handheld. b For details on how to reset, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." · The "CLIÉ Appication Manual" is installed on your computer when you install the PalmTM Desktop for CLIÉ software. Why can't I turn on my CLIÉ handheld? · Is the HOLD switch of your CLIÉ handheld on? Your CLIÉ handheld does not operate when the HOLD switch is on. Make sure you turn it off. · Has the battery of your CLIÉ handheld run out? Place your CLIÉ handheld in the cradle connected to the AC adapter and turn on your CLIÉ handheld after you charge it for a few minutes. If it turns on, continue charging it for approximately four hours and then perform a soft reset. Why isn't my CLIÉ handheld responding? Is the HOLD switch of your CLIÉ handheld on? Your CLIÉ handheld does not operate when the HOLD switch is on. Make sure you turn it off. Why can't I perform a HotSync® operation? Check the following: · Your CLIÉ handheld is placed in the cradle properly. · The USB cable of the cradle is directly connected to a computer's USB port. Do not use a USB hub. · The PalmTM Desktop for CLIÉ software is installed on your computer. · If you are using Windows 2000 Professional or Windows XP*, log in as an "Administrator." * In this manual, Windows XP Home Edition and Windows XP Professional are referred to as Windows XP. 2 Why can't I perform a HotSync® operation? · Is the HotSync icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. · Is the Local USB check box in the menu (displayed by clicking the HotSync icon selected? · Is the USB port active? Why isn't the "Memory Stick" media recognized? · Eject the "Memory Stick" media and try inserting it again. · Wipe the terminal of the "Memory Stick" media with a soft cloth, such as a cotton pad. · You cannot use a "Memory Stick" media that is formatted in a device other than your CLIÉ handheld. Please format it using your CLIÉ handheld. · When the battery of your CLIÉ handheld is running low, data on "Memory Stick" media may not be displayed. Recharge the battery of your CLIÉ handheld. Why isn't the peripheral device or network card recognized? · After turning off your CLIÉ handheld, remove the peripheral device or the network card and reconnect it. · For the latest information on peripheral devices and network cards supported by your CLIÉ handheld, refer to the website below and select your model. http://www.sony.com/peg/support/ Playing music: Why can't I play MP3 files? · Check that the MP3 files are copied in the folder "PALM/Programs/ MSAUDIO" on the "Memory Stick" media. · Check that the file format is supported by your CLIÉ handheld. b For details on file formats supported by your CLIÉ handheld, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. Continued on next page ························· 3 Playing music: Why doesn't SonicStage 1.5 recognize the CLIÉ handheld even when it is placed in the cradle? · Set to the music transfer mode. b For details, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. · Disconnect your CLIÉ handheld from the cradle, and place it in the cradle again. If the problem still persists, restart the computer. Why can't I connect to the Internet? · Follow the steps mentioned in "Customizing your Sony CLIÉTM handheld (Preferences): Changing the Network preferences" in the "Handbook" and check that the settings of Network Preferences are proper. · Check that the connection between your CLIÉ handheld and network card is proper. · "NetFront" may not be able to display certain websites designed for your computer's browser software. b For details, refer to the "CLIÉ Application Manual" installed on your computer. Why can't I connect to the Internet using a Wireless LAN card? · Check that the Wireless LAN card is recognized properly by your CLIÉ handheld. · Check that the correct settings are made under Network Preferences on your CLIÉ handheld. · Check that the correct network settings are made for the target device (access point). b For details, refer to the manual of each network card or target device. Why can't I send or receive e-mails? · Follow the steps mentioned in "CLIE Mail" in the "CLIÉ Applications Manual" installed on your computer. Check that the settings of mail server, user name, and password are correct. · If you cannot send an e-mail message, check the destination e-mail address. If your problem still persists, then proceed to the next page. 4 Contents of Troubleshooting Symptoms My CLIÉ handheld is not working properly I cannot turn on my CLIÉ handheld I cannot see anything on the screen although the LED is on My CLIÉ handheld is not responding My CLIÉ handheld keeps turning itself off My CLIÉ handheld is not making any sounds The backlight does not turn on when I adjust the brightness level I can't read the screen properly Software or Applications do not operate properly after I perform a soft reset I cannot use the Jog DialTM navigator Page 13 Page 13 Page 13 Page 14 Page 14 Page 15 Page 15 Page 15 Page 15 Page About CLIE Launcher I cannot drag and drop in CLIE Launcher I cannot start CLIE Launcher Page 16 Page 16 The applications on a "Memory Stick" media are not displayed Page 16 Do the CLIE Launcher groups and the categories of Palm OS® standard screen differ? Page 17 I cannot perform a HotSync® operation Performing initial checks I cannot start a HotSync operation when pressing the HotSync button of the cradle I cannot stop a HotSync® operation It takes a long time to complete a HotSync operation Data cannot be synchronized with some applications during a HotSync® operation ® ® Page 17 Page 19 Page 19 Page 19 Page 19 Continued on next page ························· 5 Contents of Troubleshooting (continued) Symptoms I cannot back up certain types of data with a HotSync operation ® Page Page 20 Page 21 Page 21 The PalmTM Desktop for CLIÉ software does not start or cannot be selected from the menu The HotSync Manager does not start (the HotSync icon is not displayed in the bottom right-hand corner of your computer screen) Mail software on computer starts automatically when starting Page 21 a HotSync® operation I cannot perform a HotSync® operation via a modem I cannot perform an IR HotSync® operation If you still cannot perform a HotSync operation ® Page 21 Page 23 Page 24 Error messages An error message is displayed repeatedly The error message "Invalid process" is displayed when starting an application The error message for insufficient memory is displayed The HotSync® operation does not start and a message is displayed on the screen Page 26 Page 26 Page 26 Page 27 An error message saying there is insufficient memory appears Page 27 while receiving data using the IR port I cannot enter data properly My CLIÉ handheld activates a wrong feature when I tap a button or screen icon I cannot display the menu by tapping the menu icon Page 28 Page 28 My CLIÉ handheld does not recognize handwritten characters Page 28 6 Symptoms How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap the Today button I cannot find the data I created when opening it in the application I cannot re-order memos in a list An event created in the "Date Book" application cannot be listed in the week view I cannot transfer a vCard data created with the "Address" application on my CLIÉ handheld Page Page 29 Page 29 Page 29 Page 30 Page 30 I cannot beam data Performing initial checks The error message is displayed for insufficient memory when I receive data by beaming Page 30 Page 31 I cannot exchange data using the BluetoothTM function Page 31 I forgot my password I forgot my password and my CLIÉ handheld is locked I forgot my password and my CLIÉ handheld is not locked Page 32 Page 32 I cannot use a "Memory Stick" media I cannot copy/move data between a "Memory Stick" media and my CLIÉ handheld The message "Please insert the Memory Stick media" is displayed when a "Memory Stick" media is inserted into the "Memory Stick" slot I cannot start applications on a "Memory Stick" media My CLIÉ handheld cannot read data on a "Memory Stick" media My CLIÉ handheld does not recognize a "Memory Stick" media or an error occurs Page 33 Page 33 Page 33 Page 34 Page 34 Continued on next page ························· 7 Contents of Troubleshooting (continued) Symptoms I cannot make a backup I cannot make a backup of certain data on my computer with a HotSync® operation Page 35 Page I cannot transfer data I cannot transfer image files or movie files from my computer Page 35 to my CLIÉ handheld Peripheral devices are not recognized I cannot play music (Audio Player) Playing music There is no sound The sound is too low The sound is noisy I cannot play music while other applications are running The sound becomes distorted The sound is coming from only one side The names of music files on a "Memory Stick" media are not displayed when I start the Audio Player application I cannot play the music once I have reached the limit of playback MP3 files cannot be read or played The next track cannot be found The sound stops suddenly My CLIÉ handheld does not respond to a remote control operation Page 36 Page 36 Page 36 Page 36 Page 37 Page 37 Page 37 Page 37 Page 37 Page 38 Page 38 Page 38 Page 38 Connecting to the computer SonicStage 1.5 does not recognize my CLIÉ handheld even when it is placed in the cradle Page 39 8 Symptoms The connection suddenly gets cut The number of songs that can be checked out is not enough (the time to record is not enough) After I connect to the computer, the drive is recognized but the contents cannot be found Operation during connection becomes unstable The error message "Unsafe Removal of Device" is suddenly displayed on your computer screen Page Page 39 Page 39 Page 40 Page 40 Page 40 Other problems The CLIÉ handheld does not make any sound A "Memory Stick" media cannot be inserted A "Memory Stick" media that is used with other devices cannot be used with my CLIÉ handheld I cannot operate my CLIÉ handheld for a while after a "Memory Stick" is inserted into the slot Page 41 Page 41 Page 41 Page 41 About Sound Utility/Sound Converter 2 I cannot transfer audio data to my CLIÉ handheld Page 42 About movies I cannot use some features with MPEG Movie format files I cannot change a title in Movie Player format files Page 43 Page 43 I cannot connect to the Internet I cannot connect to the Internet I cannot connect to the Internet using a Wireless LAN card The message "Modem cannot be found" is displayed The message "Incorrect setting" or "Certification is invalid" is displayed I cannot connect to the Internet after restoring data using the "Memory Stick Backup" application Page 44 Page 44 Page 44 Page 44 Page 44 Continued on next page ························· 9 Symptoms The contents of websites cannot be displayed (NetFront) Images are not displayed All or some website contents are not displayed Internet connection takes too much time to download the contents of websites I cannot access a certain website Page Page 45 Page 45 Page 45 Page 46 I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send mails I cannot receive mails The message "Account is invalid" or "Incorrect password" is displayed I cannot synchronize data between "CLIE Mail" and email software, such as "Outlook Express," on your computer Page 47 Page 47 Page 48 Page 48 Other problems I receive mails from Mailer Daemon Page 49 I cannot synchronize mail data with the e-mail software on my Page 49 computer If you are unable to find out what is wrong or you cannot find the solution, proceed to the next page. 10 If you cannot solve the problem If you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you make a note of displayed messages or alerts for future reference. Step 1 Refer to the operating instructions or manuals of each application · Please read the manuals "Read This First (Operating Instructions)" and "Handbook" carefully. · Double-click the CLIÉ Info icon, select Manuals on your computer. Refer to the detailed information about applications. Step 2 Refer to the Sony CLIÉ handheld Support website On the Sony CLIÉ handheld Support website (http://www.ita.sel.sony.com/support/clie/), you can see information for the answers to frequently asked questions (FAQ), download provisions of latest programs, information on how to connect peripheral devices etc. Double-click the CLIÉ Info icon, select CLIÉ Customer Support on your computer. Note Thousands of third-party add-on applications are available for the Palm OS® platform. Sony does not support third-party applications. If you have a problem with a third-party application, contact the developer or publisher of the software. 11 Avoiding problems .............................................. Make a backup We recommend that you make a backup of your data in case of any unexpected trouble. Backing up your data will ensure that it will be saved on the CLIÉ handheld even when you have to perform a hard reset. Making a backup using the "Memory Stick Backup" application You can make a backup on the "Memory Stick" media using the supplied Memory Stick Backup application. This is the most convenient way to make a backup. b "Memory Stick" media (optional) is required. For details, refer to "Backing up your Sony CLIÉTM handheld data: Backing up data to a "Memory Stick" media using the Memory Stick Backup application" in the "Handbook." Making a backup using the HotSync® operation The data of your CLIÉ handheld is backed up on your computer every time you perform a HotSync® operation. You may lose the data on your CLIÉ handheld when you perform a hard reset, but if you make a backup with the HotSync® operation, you can restore any data previously synchronized with your computer during the next HotSync® operation. However, you cannot make a backup for the following applications or data using the HotSync® operation: · Applications or data installed from a "Memory Stick" media or beamed. · Some applications and driver files added later, or some data in applications. For details on applications that cannot be backed up, refer to the manuals of each application. If you want to make a complete backup, use the Memory Stick Backup application. b For details on HotSync, refer to "Exchanging and updating data using a HotSync® operation (Other HotSync® operations)" in the "Handbook." 12 Symptoms and Solutions My CLIÉ handheld is not working properly .............................................. My CLIÉ handheld is not working properly I cannot turn on my CLIÉ handheld B The HOLD switch of your CLIÉ handheld is on. Your CLIÉ handheld does not operate when the HOLD switch is on. Make sure you turn it off. B The battery of your CLIÉ handheld has run out. Place your CLIÉ handheld in the cradle connected to the AC adapter, then charge it for a few minutes before turning it on. If it turns on, continue charging it for approximately four hours and then perform a soft reset. B The connector between your CLIÉ handheld and the cradle is dirty. You cannot recharge your CLIÉ handheld if the connector is dirty. Try re-installing your CLIÉ handheld several times in the cradle to clean the connector. I cannot see anything on the screen although the LED is on B The HOLD switch of your CLIÉ handheld is on. The screen is not displayed when the HOLD switch is on. B Perform a soft reset by pressing the reset button. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." My CLIÉ handheld is not responding B The HOLD switch of your CLIÉ handheld is on. Your CLIÉ handheld does not operate when the HOLD switch is on. Make sure you turn it off. Continued on next page ························· 13 My CLIÉ handheld is not responding B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ handheld away from the IR port of your computer except when performing an IR HotSync® operation, as a malfunction may occur. You can also disable the IR feature by setting Beam Receive to Off from General in the Preferences screen. B Perform a soft reset by pressing the reset button. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." My CLIÉ handheld keeps turning itself off B Your CLIÉ handheld is designed to turn itself off after a period of inactivity (Automatic power-off). You can set the automatic power-off time by tapping General-Auto-off After in the Preferences screen. b For details, refer to "Customizing your Sony CLIÉTM handheld (Preferences): Setting the automatic power-off time" in the "Handbook." B Do you set Auto Lock Handheld to After a preset delay in the Security screen? When you set Auto Lock Handheld to After a preset delay, your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time. b For details, refer to "Protecting your data with a password: Locking your CLIÉ handheld with a password (Data protection)" in the "Handbook." My CLIÉ handheld is not making any sounds B Tap General in the Preferences screen and check that System Sound is not set to Off. b For details, refer to "Customizing your Sony CLIÉTM handheld (Preferences): Setting sounds" in the "Handbook." Tip You can also adjust the volume settings by tapping the Adjust Volume icon in the status bar. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Locating the components of the initial screen: Status Bar" in the "Read This First (Operating Instructions)." 14 The backlight does not turn on when I adjust the brightness level B If the brightness is set to the lowest level, the display may be illegible, but this is not a malfunction. My CLIÉ handheld is not working properly I can't read the screen properly B Depending upon the angle of vision, the brightness may be uneven, but this is not a malfunction. You can adjust the brightness level by tapping the Brightness Adjustment icon in the bottom left-hand corner of the screen. If the backlight is set to off, you can turn it on by sliding the POWER switch for more than two seconds. Software or Applications do not operate properly after I perform a soft reset B If you encounter software or application problems (such as improper operations, unusual display, or freezing during a soft reset), after you performed a reset, the reset may not be completed properly. In this case, perform a soft reset once again. If you cannot solve your problem by performing a soft reset, try a hard reset. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." Note on performing a reset After performing a reset, do not press the reset button until the Preferences screen or the Welcome screen is displayed. I cannot use the Jog DialTM navigator B The Jog DialTM navigator is not available for all applications. 15 .............................................. About CLIE Launcher I cannot drag and drop in CLIE Launcher B Select Preferences from the Options menu, and then select the Use Drag&Drop check box and tap the OK button. b For details, refer to "Sony CLIÉTM handheld basic operations: Using "CLIE Launcher"" in the "Handbook." I cannot start CLIE Launcher B When the application screen of the Palm OS® standard is displayed, select Go To CLIE Launcher View from the Options menu. b For details, refer to "Sony CLIÉTM handheld basic operations: Using the Palm OS® standard screen" in the "Handbook." B When the free space of the memory is insufficient, CLIE Launcher may not start. b On the Palm OS® standard screen, tap Info from the Application menu to check the free space of the memory. Then, tap Delete from the Application menu to delete unnecessary applications. The applications on a "Memory Stick" media are not displayed B You can display only the applications that stored in the folder "/PALM/ Launcher." Move the application to the folder "/PALM/Launcher." Also, the applications are not displayed if the Show Expansion Cards check box in the CLIE Launcher Preferences screen is not selected. b For details, refer to "Sony CLIÉTM handheld basic operations: Using "CLIE Launcher": Menu List" in the "Handbook." B When the battery of your CLIÉ handheld is running low, the data on a "Memory Stick" media may not be displayed. Recharge the battery of your CLIÉ handheld. 16 Do the CLIE Launcher groups and the categories of Palm OS® standard screen differ? B Yes, they do. The CLIE Launcher groups are classified into groups such as Picture, Movie, etc., depending on what can be performed on your CLIÉ handheld. About CLIE Launcher / I cannot perform a HotSync® operation .............................................. I cannot perform a HotSync® operation Performing initial checks Checking your CLIÉ handheld B Is the PalmTM Desktop for CLIÉ software installed? B Is the connector between your CLIÉ handheld and cradle dirty? To clean the connector, try repeatedly placing your CLIÉ handheld in the cradle and taking it out again. B Are the CLIÉ handheld and cradle correctly connected? Check that the battery icon on your CLIÉ handheld screen is displayed, place your CLIÉ handheld in the cradle properly. . If is B Is the memory space of your CLIÉ handheld sufficient? Delete any unnecessary data and perform the HotSync® operation once again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name. Continued on next page ························· 17 Performing initial checks Checking your computer B Is the operating system on your computer compliant? The following is the operating systems that are compliant with your CLIÉ handheld. Operating systems other than the following are not supported. · Microsoft Windows 98 Second Edition · Microsoft Windows 2000 Professional · Microsoft Windows Me · Microsoft Windows XP Note Upgrade versions of operating systems are not supported. B If you are using Windows 2000 Professional or Windows XP, log in as an "Administrator." B Is the USB cable of the cradle connected to your computer? B Is the HotSync icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. B Is the Local USB check box in the menu (displayed by clicking the HotSync icon selected? If not, select the Local USB check box. B Is the USB port active? Check that the USB port works normally by connecting another USB device such as a USB mouse. B When using terminal extension products for laptops such as a port replicator, you may not be able to use either the port replicator or the USB port of your computer. B Quit applications other than the PalmTM Desktop for CLIÉ software. If you cannot perform the HotSync® operation even after following the above instructions, perform a soft reset by pressing the reset button of your CLIÉ handheld. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." 18 For particular problems about HotSync® operations, refer to the following. I cannot start a HotSync® operation when pressing the HotSync button of the cradle B Tap HotSync and check that Local and Cradle/Cable are selected. B Perform a soft reset on your CLIÉ handheld. I cannot perform a HotSync® operation I cannot stop a HotSync® operation B You may not be able to stop a HotSync® operation by tapping Cancel for a few seconds after you start a USB HotSync® operation. Try again after a while. B If you cannot stop a HotSync® operation even by tapping Cancel, perform a soft reset on your CLIÉ handheld. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." It takes a long time to complete a HotSync® operation B Depending on an application you are using, it may require time to complete a HotSync® operation because of the large data/file size. Data cannot be synchronized with some applications during a HotSync® operation B The user name for the PalmTM Desktop for CLIÉ software does not match the one for your CLIÉ handheld. In the PalmTM Desktop for CLIÉ software, select the user name corresponding to your CLIÉ handheld user name. B The application is not set to synchronize files. Click the HotSync icon in the task tray in the bottom right-hand corner of your computer screen and select Custom. Check that all the applications are set to synchronize files. Continued on next page ························· 19 Data cannot be synchronized with some applications during a HotSync® operation B The software of a third party to perform backup or synchronization are installed on your computer or CLIÉ handheld. You may not synchronize all the applications on the PalmTM Desktop for CLIÉ software. B The memory space of your CLIÉ handheld is insufficient. Delete the unnecessary data and perform the HotSync® operation once again. B Private data is hidden with the Security setting. The data that is hidden cannot be displayed on the PalmTM Desktop for CLIÉ software. When you want to display, select Show Records in the Current Privacy settings on the Security screen and enter the password. B Make sure that "Intellisync Lite" is installed to synchronize the Date Book, Address, To Do List and Memo Pad of your CLIÉ handheld with Microsoft® Outlook. b For details, refer to "Intellisync Lite" in the "CLIÉ Application Manual" installed on your computer. I cannot back up certain types of data with a HotSync® operation B You cannot back up the following applications or data using the HotSync® operation. · Applications or data installed from a "Memory Stick" media or beamed. · Some applications and driver files added later, or some data in applications. b For details on applications that cannot be backed up, refer to manuals of each application. When you want to make a complete backup, use the Memory Stick Backup application. b For details, refer to "Backing up your Sony CLIÉTM handheld data: Backing up data to a "Memory Stick" media using the Memory Stick Backup application" in the "Handbook." 20 The PalmTM Desktop for CLIÉ software does not start or cannot be selected from the menu B Is the PalmTM Desktop for CLIÉ software properly installed on your computer? The hardware or the software of your computer may not be compatible with the PalmTM Desktop for CLIÉ software. Uninstall the PalmTM Desktop for CLIÉ software and reinstall. I cannot perform a HotSync® operation The HotSync Manager does not start (the HotSync icon is not displayed in the bottom right-hand corner of your computer screen) B Reinstall the PalmTM Desktop for CLIÉ software. Mail software on computer starts automatically when starting a HotSync® operation B A mail software that you do not use regularly or a mail software that is not installed is selected in Mail setup. Click the HotSync icon in the bottom right-hand corner of your computer screen and select Custom. Select Mail from conduit, click Change, start Mail setup and specify the mail software that you use regularly. B The settings of the mail software are not complete. Set the mail software properly on your computer. I cannot perform a HotSync® operation via a modem Checking your CLIÉ handheld B Check that you enter the correct phone number for the access point. B If you are using call waiting on your service line, tap Network and Phone in the Preference screen, and select the Disable call waiting check box in the Phone Setup screen and enter the correct phone number. Continued on next page ························· 21 I cannot perform a HotSync® operation via a modem B If a prefix is required, select the Dial prefix check box in the Phone Setup screen and enter the correct phone number. B Check whether you can hear any noise coming from your service line. A line may be interrupted due to noises in some cases. B When using a modem other than a CF modem card, check the battery power of the modem. Checking your computer B Check that your computer is turned on and the automatic shut-off setting in the power saving mode is disabled. B Check that the modem is properly connected to the service line. B Click the HotSync icon in the bottom right-hand corner of your computer screen, and check that the Modem check box is selected. B Check that the modem connected to your computer is turned on. You cannot turn on a modem with the Auto-Off feature by operating your CLIÉ handheld. B Check that the modem is properly connected to the serial port of your computer. B Check that the Setup string setting in the Setup window of the HotSync Manager is proper. b For details, refer to the manual of your modem. B Reduce the setting for transmission speed if any problem arises only when the Speed setting in the Setup/Modem window is set to As fast as possible or some other specific speed. B Check that the Speed setting in the Setup/Modem window is appropriate for your modem. B Turn off the modem for a while and turn it on before connecting the modem. 22 I cannot perform an IR HotSync® operation B Check that the IR port of your computer is enabled. B An IR HotSync® operation is not available if your computer does not have an IR port. I cannot perform a HotSync® operation B Check that the HotSync icon is displayed in the task tray in the bottom right-hand corner of your computer screen and the HotSync Manager is running. When the HotSync Manager is running, the shortcut menu should be displayed by clicking the HotSync icon. B If you are using Windows 2000 Professional/Windows XP, click the HotSync icon in the bottom right-hand corner of your computer screen and check that the Beaming check box is selected. B If you are using Windows 98 Second Edition/Windows Me, click the HotSync icon in the bottom right-hand corner of your computer screen and check that the Local Serial check box is selected. B If you are using Windows 98 Second Edition/Windows Me, click the HotSync icon in the bottom right-hand corner of your computer screen and click the Local tab in the Setup window. Then check that the simulated port for IR communication is selected in Serial Port. B Check that Local and IR to a PC/handheld are selected in the HotSync screen on your CLIÉ handheld. B Point the IR port of your CLIÉ handheld directly at the IR port of your computer between 4 to 8 inches (approximately 10 to 20 centimeters) apart. Best results of beaming distance may vary depending on compatibility between devices. B You cannot perform an IR HotSync® operation if the battery remaining is insufficient. After charging the battery of your CLIÉ handheld, try the IR HotSync® operation again. B Reduce the transmission speed. If you are using call waiting on your service line, tap Connection and IR to a PC/handheld in the Preferences screen. Then tap Edit, Details and specify Speed in the Details screen. Continued on next page ························· 23 If you still cannot perform a HotSync® operation If you cannot solve your HotSync operation problem by following the troubleshooting items, follow the procedure below. Check if any "Unknown device" is listed in the Device Manager on your computer. 1 2 3 4 Right-click My Computer and select Properties from the menu. The System Properties screen is displayed. If you are using Windows 2000 Professional/Windows XP, click the Hardware tab. Click the Device Manager tab. Check if there is a device marked with or . A device with such mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers. You cannot perform a HotSync® operation before you install the PalmTM Desktop for CLIÉ software on your computer If you perform a HotSync® operation before you install the CLIÉ drivers, other drivers may be installed and a problem may occur in your computer system. Make sure you install the PalmTM Desktop for CLIÉ software before performing a HotSync® operation. Do not use a USB hub If you connect the cradle to your computer via a USB hub, you may not be able to perform a HotSync® operation properly. Make sure you connect the cradle directly to a USB port of your computer. Some computers have the hub function built into their internal circuitry. Contact your computer manufacturer to check whether the USB connector of your computer is connected to an internal USB hub. 24 Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other older type of computer equipped with a USB port, the USB port may be disabled by default. If you cannot use a different device, such as a USB mouse, check the BIOS setting of your computer. In addition, check the setting in the Device Manager. Right-click My Computer and select Properties from the menu. (If you are using Windows 2000 Professional/Windows XP, click the Hardware tab.) Click the Device Manager tab and check that "USB controller" is displayed in the Device Manager screen. If "USB controller" is not displayed I cannot perform a HotSync® operation b For details, refer to the manual of your computer. 25 .............................................. Error messages An error message is displayed repeatedly B Follow the instructions of the message. The error message "Invalid process" is displayed when starting an application B If the memory space of your CLIÉ handheld or "Memory Stick" is insufficient, applications may not start properly. Delete any unnecessary data after backing up data as needed. The error message for insufficient memory is displayed B If the memory space of your CLIÉ handheld or "Memory Stick" is insufficient, applications may not start properly. Delete any unnecessary data after backing up data as needed. B Delete unused data of the "Date Book" application and the "To Do" application. To delete data of the "Date Book" application, select Purge in the Record menu and set purge to Delete events older than. To delete data of the "To Do" application, select Purge in the Record menu and set purge to Delete all To Do items marked completed. B If add-on applications are installed on your CLIÉ handheld, delete those applications. b For details, refer to "Enhancing features with add-on applications: Installing: Deleting the installed add-on applications" in the "Handbook." 26 The HotSync® operation does not start and a message is displayed on the screen B Move your CLIÉ handheld away from the IR port of your computer except when performing an IR HotSync® operation, as a malfunction may occur. You can also disable the IR feature by setting Beam Receive to Off from General in the Preferences screen. B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to disable the function. Error messages 1 Select the Start menu, Settings (except for Windows XP), and Control Panel. 2 Double-click the Infrared icon (the Wireless Link icon in Windows 2000 Professional/Windows XP). 3 Click the Sending image tab. 4 Clear the check box Send the image from the digital camera to your computer using the wireless link and click OK. 5 Click the HotSync icon in the task tray in the bottom right-hand corner of your computer screen and enable Infrared in the menu. An error message saying there is insufficient memory appears while receiving data using the IR port B To receive data using the IR port, the free space of your CLIÉ handheld's memory must be more than twice the size of data to be received. If the memory space of your CLIÉ handheld is insufficient, delete any unnecessary data after backing up data as needed. B Perform a soft reset by pressing the reset button. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." 27 .............................................. I cannot enter data properly My CLIÉ handheld activates a wrong feature when I tap a button or screen icon B The digitizer is not correctly calibrated. Select Digitizer in the Preferences screen and adjust the digitizer. b For details, refer to "Customizing your Sony CLIÉTM handheld (Preferences): Adjusting the Digitizer" in the "Handbook." B Your CLIÉ handheld may not be able to recognize tapping properly if you apply a protection sheet to the screen. I cannot display the menu by tapping the menu icon B Some applications or screens do not have the menu feature. Retry with another application. My CLIÉ handheld does not recognize handwritten characters B For your CLIÉ handheld to recognize handwritten characters entered with the stylus, you must use Graffiti® writing. b For details, refer to "Entering data on your Sony CLIÉTM handheld: Using Graffiti® writing to enter data" in the "Handbook." B Make sure you enter the Graffiti® strokes in the Graffiti® writing area. B Make sure you enter the Graffiti® strokes for letters in the left side of the Graffiti® writing area and numbers in the right side. B Check that Graffiti is not shifted into extended or punctuation modes. b For details, refer to "Entering data on your Sony CLIÉTM handheld: Using Graffiti® writing to enter data" in the "Handbook." B How to enter Graffiti characters faster and more accurately. b For details, refer to "Entering data on your Sony CLIÉTM handheld: Using Graffiti® writing to enter data" in the "Handbook." 28 .............................................. How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap the Today button B The date setting of your CLIÉ handheld is not correct. Check that the settings (time, time zone, daylight saving time) in the Date & Time Preferences screen are correct. b For details, refer to "Customizing your Sony CLIÉTM handheld (Preferences): I cannot enter data properly / How to operate basic applications (PIM) Setting the Date & Time preferences" in the "Handbook." I cannot find the data I created when opening it in the application B Check that you select All in the category list in the top right-hand corner of the screen. B Check that Show Records is selected in the Security screen. B Tap Show in "To Do" and check that you select the Show Only Due Items check box. I cannot re-order memos in a list B If you cannot manually arrange the order of the memos in the Memo Pad list screen, select Preferences from the Options menu. Then check that Manual is selected for the Sort by field. B The settings of the display order in the PalmTM Desktop for CLIÉ software cannot be synchronized. Even if memos are arranged alphabetically in the PalmTM Desktop for CLIÉ software, the notepad on your CLIÉ handheld automatically re-orders the synchronized memos in accordance with the Memo Preferences setting. Continued on next page ························· 29 An event created in the "Date Book" application cannot be listed in the week view B In the Week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, select the Day view to view overlapping events. I cannot transfer a vCard data created with the "Address" application on my CLIÉ handheld B The vCard data created with the "Address" application on your CLIÉ handheld cannot be read by the PalmTM Desktop for CLIÉ software because of its format "ver3.X." When you want to transfer Address data to the PalmTM Desktop for CLIÉ software on your computer, perform a HotSync® operation (the vCard data created with the PalmTM Desktop for CLIÉ software can be read by the "Address" application on your CLIÉ handheld). When you transfer vCard data to a device other than a CLIÉ handheld, the data may not be displayed properly on the device if the data version is not supported. .............................................. I cannot beam data Performing initial checks B Tap General in the Preferences screen and check that Beam Receive is set to ON. B Make sure you point the IR port of your CLIÉ handheld directly at the IR port of the target device. B The distance between the devices is not proper. Make sure the distance between your CLIÉ handheld and the target device is 4 to 8 inches (approximately 10 to 20 centimeters). Best results of beaming distance may vary depending on compatibility between devices. 30 The error message is displayed for insufficient memory when I receive data by beaming B To receive data using the IR port, the free space of your CLIÉ handheld's memory must be more than twice the size of data to be received. If the memory space of your CLIÉ handheld is insufficient, delete any unnecessary data after backing up data as needed. B Perform a soft reset by pressing the reset button. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." .............................................. I cannot exchange data using the BluetoothTM function B If you have renamed a target BluetoothTM compatible device registered on your CLIÉ handheld, the device may be listed in the previous name when you detect target BluetoothTM compatible devices. In this case, follow the procedure below. I cannot beam data / I cannot exchange data using the BluetoothTM function 1 Tap the Menu icon from the Bluetooth Preferences screen. 2 Tap Disable device name cache from the Options menu. 3 Detect target BluetoothTM compatible devices. b For details, refer to "Enjoying your CLIÉTM handheld: Using the BluetoothTM function" in the "Read This First (Operating Instructions)." 31 .............................................. I forgot my password I forgot my password and my CLIÉ handheld is locked B You must perform a hard reset on your CLIÉ handheld. If you perform a hard reset, your CLIÉ handheld will be restored to its initial state and data or installed applications will be deleted. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions)." I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the password, but all private records will be deleted. To back up all the data including private records, perform a HotSync® operation before you delete the password. Then restore your private records saved on your computer by following the procedure below. 1 Tap Password in the Security screen. The Password dialog box is displayed. In the dialog box, tap Lost Password to delete the password. The password and all private records are deleted. 2 Perform a HotSync® operation to restore your private records. 32 .............................................. I cannot use a "Memory Stick" media I cannot copy/move data between a "Memory Stick" media and my CLIÉ handheld B Check that the write protect tab of the "Memory Stick" media is not set to "LOCK." B The free space of your CLIÉ handheld's memory is insufficient. To copy/move data from a "Memory Stick" media to your CLIÉ handheld, the free space of your CLIÉ handheld's memory must be at least equal to the size of the data. If the memory space of your CLIÉ handheld is insufficient, delete any unnecessary data after backing up data as needed. The message "Please insert the Memory Stick media" is displayed when a "Memory Stick" media is inserted into the "Memory Stick" slot I forgot my password / I cannot use a "Memory Stick" media B The "Memory Stick" media is not recognized correctly. Eject the "Memory Stick" media and try inserting it again. I cannot start applications on a "Memory Stick" media B The free space of your CLIÉ handheld's memory is insufficient. To start an application on a "Memory Stick" media from the Application Launcher screen, the free space of your CLIÉ handheld's memory must be at least equal to the size of the application. If the memory space of your CLIÉ handheld is insufficient, delete any unnecessary data after backing up data as needed. B Specify the location where the application is to be installed as "Memory Stick" media and check that HotSync® operation is performed properly. When it is installed properly, copy or move the application from the "Memory Stick" media to your CLIÉ handheld using the "CLIE Files" application. Continued on next page ························· 33 My CLIÉ handheld cannot read data on a "Memory Stick" media B When you use the installation tool in the PalmTM Desktop for CLIÉ software to save data on a "Memory Stick" media, the data will be stored in the folder "/PALM/Launcher." However, you cannot locate the folder with some applications on your CLIÉ handheld. In this case, copy the data from the "Memory Stick" media to your CLIÉ handheld using the "CLIE Files" application. b For details about reference folders of each application on a "Memory Stick" media, refer to "About files stored on "Memory Stick" media" in the "CLIÉ Application Manual" installed on your computer. For any third-party application, contact the developer of the software. Use "Memory Stick Import"/"Memory Stick Export" application to install data from your computer to "Memory Stick" media. My CLIÉ handheld does not recognize a "Memory Stick" media or an error occurs B Eject the "Memory Stick" media and try inserting it again. B If the terminal part of the "Memory Stick" media is dirty, your CLIÉ handheld cannot read the data. Wipe the terminal with a soft cloth, such as a cotton pad. B You cannot use a "Memory Stick" media that is formatted in a device other than your CLIÉ handheld. Please format it on your CLIÉ handheld. B When the battery of your CLIÉ handheld is running low, data on a "Memory Stick" media may not be displayed. Recharge the battery of your CLIÉ handheld. 34 .............................................. I cannot make a backup I cannot make a backup of certain data on my computer with a HotSync® operation B You cannot make a backup of the following applications or data using the HotSync® operation. · Applications or data installed from a "Memory Stick" media or beamed. · Some applications and driver files added later, or some data in applications. For details on applications that cannot be backed up, refer to the manuals of each application. If you want to make a complete backup, use the Memory Stick Backup application. b For details, refer to "Backing up your Sony CLIÉTM handheld data: Backing up data to a "Memory Stick" media using the Memory Stick Backup application" in the "Handbook." I cannot make a backup / I cannot transfer data .............................................. I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ handheld B Use a computer application such as Image Converter or PictureGear Studio to transfer image files or movie files from your computer to your CLIÉ handheld. b For details, refer to the "CLIÉ Application Manual" installed on your computer or Help files of each application. 35 .............................................. Peripheral devices are not recognized B After you turn off your CLIÉ handheld, remove the peripheral device or the network card and reconnect it. B For the latest information on peripheral devices and network cards supported by your CLIÉ handheld, refer to the website below and select your model. http://www.sony.com/peg/support/ .............................................. I cannot play music (Audio Player) Playing music There is no sound B Increase the volume. B Check that the volume is not set to the Muting mode. b For details, refer to "My CLIÉ handheld is not making any sounds" on page 14. The sound is too low B Tap AVLS and switch to the normal display. The sound is noisy B If you are using other applications of your CLIÉ handheld and processing the data when playing the music, there will be some noise. 36 I cannot play music while other applications are running B Make sure that Enable background play is checked on the Preferences screen of Audio Player. B You cannot play music while any of the following applications are running: · Movie Player · Voice Recorder · CLIE Camera S · Movie Recorder · CLIE Mail The sound becomes distorted B The bit rate at the time of recording is low. Record music at a higher bit rate that is within the specification range. b For details, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. Peripheral devices are not recognized / I cannot play music (Audio Player) The sound is coming from only one side B Make sure you insert the headphone plug properly into the headphone jack. The names of music files on a "Memory Stick" media are not displayed when I start the Audio Player application B Depending on the music files that are recorded on the "Memory Stick" media, it may take time to read files completely. While reading, the operation of Audio Player is unavailable, but this is not a malfunction. I cannot play the music once I have reached the limit of playback B You cannot play audio files that have date expired or reached the limit of playback, and ATRAC3plus format files. Continued on next page ························· 37 MP3 files cannot be read or played B Check that the MP3 files are copied in the folder "PALM/Programs/ MSAUDIO" on the "Memory Stick" media. B Check that the file format is supported by your CLIÉ handheld. b For details on file formats supported by your CLIÉ handheld, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. B Audio files encoded in VBR (Variable Bit Rate) cannot be played on your CLIÉ handheld. Check the information of the audio file in the About Track screen, and if the bit rate of the audio file is 0 kbps, the file is encoded in VBR. b For details on file formats supported by your CLIÉ handheld, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. The next track cannot be found B If you enable shuffle mode and disable repeat mode when playing music, the next track cannot be found if the final track is being played. In this case, select REP ALL and then search for the next track. The sound stops suddenly B Check that the remaining battery supply is sufficient. B Wipe the terminal with a soft cloth, such as a cotton pad. My CLIÉ handheld does not respond to a remote control operation B Set the HOLD switch on the remote control to off. 38 Connecting to the computer SonicStage 1.5 does not recognize my CLIÉ handheld even when it is placed in the cradle B Check that the cradle is properly connected to your computer. B To check in/out audio files, a "MagicGate Memory Stick" media is required. Make sure you are using a "MagicGate Memory Stick" media. B OpenMG may take time to confirm data. Please wait for a while. B Set to the music transfer mode. b For details, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. B Disconnect your CLIÉ handheld from the cradle, and place it in the cradle again. If the problem still persists, restart the computer. I cannot play music (Audio Player) The connection suddenly gets cut B Connect the AC adapter to the cradle. B Check that the cradle is properly connected to your computer. B Place your CLIÉ handheld properly in the cradle. The number of songs that can be checked out is not enough (the time to record is not enough) B Any data other than music data is stored on the "Memory Stick" media. The number of songs that can be checked out is reduced as the free space of the "Memory Stick" media is reduced. Move non-music data from the "Memory Stick" media onto your computer to increase the free space of the "Memory Stick" media. Continued on next page ························· 39 After I connect to the computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting a "Memory Stick" media. Operation during connection becomes unstable B If you connect the cradle to your computer via a USB hub or extension USB cable, you may not be able operate your CLIÉ handheld properly. Make sure you connect the cradle directly to a USB port of your computer. The error message "Unsafe Removal of Device" is suddenly displayed on your computer screen B Do not remove the CLIÉ handheld from the cradle or tap Exit during check in/check out (sending music). 40 Other problems The CLIÉ handheld does not make any sound B If you connect the headphones to your CLIÉ handheld, the system sound of your CLIÉ handheld, the alarm sound and the game sound can be heard from the headphones. B Check that the volume is not set to the Muting mode. A "Memory Stick" media cannot be inserted B Insert the "Memory Stick" media in the correct direction. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Functions of parts: "Memory Stick" Slot" in the "Read This First (Operating Instructions)." I cannot play music (Audio Player) A "Memory Stick" media that is used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on "Memory Stick" media onto your computer, and then reformat the "Memory Stick" media on your CLIÉ handheld. b For details, refer to "Using "Memory Stick®" media: Using "Memory Stick®" media: Formatting "Memory Stick" media" in the "Handbook." I cannot operate my CLIÉ handheld for a while after a "Memory Stick" is inserted into the slot B When you insert a "Memory Stick" media containing many audio files, it may take time to read files completely. This is not a malfunction. Wait till either the song name is displayed on the Audio Player screen or the "Memory Stick" LED turns off. 41 .............................................. About Sound Utility/Sound Converter 2 I cannot transfer audio data to my CLIÉ handheld B You need to encode audio data using the supplied Sound Converter 2 application to play audio files with the Sound Utility application. Your CLIÉ handheld is not compatible with any other Sound Converter application supplied with another CLIÉ handheld. B If you encode audio data with another Sound Converter and transfer the data to your CLIÉ handheld, follow the procedure below to delete the data and re-encode and transfer audio data using "Sound Converter 2", supplied with your CLIÉ handheld. 1 Start the Sound Utility application on your CLIÉ handheld. 2 The Invaild Data dialog box is displayed. 3 Select OK to delete the data. * If you select Cancel, the data deletion will be canceled but the data will not be listed in Sound Utility. When you start Sound Utility, the same dialog box will be displayed. B If you encode audio data with the supplied Sound Converter 2 application and transfer the data to another CLIÉ handheld, follow the procedure below to delete the data. With another CLIÉ handheld, you cannot automatically delete audio data encoded by the Sound Converter 2 application. 1 Start the Memory Stick Gate application. 2 Search the database that meets all following terms. · type: PCMr · Creator ID: SdAd · DB name: "AlarmSound################" ("#" stands for a single digit.) 3 Delete the database you have searched. 42 .............................................. About movies I cannot use some features with MPEG Movie format files B The following features cannot be used with MPEG Movie format files. · Play list edit · Title change · Thumbnail display · Index registration/search · Resume replay I cannot change a title in Movie Player format files B You cannot change a title or delete a file in any of the following cases: · When the write protect tab of the "Memory Stick" media is set to "LOCK." · The Movie file (.MQV file) is read-only. · The additional information file (.MAI file) is read-only. Moreover, you cannot register/delete the index, update the resume time and Thumbnail in either of the following cases: · When the write protect tab of the "Memory Stick" media is set to "LOCK." · The additional information file (.MAI file) is read-only. Moreover, the play list cannot be edited in either of the following cases: · When the write protect tab of the "Memory Stick" media is set to "LOCK." · The play list file (MQV_LIST.TXT) is read-only. About Sound Utility/Sound Converter 2 / About movies 43 .............................................. I cannot connect to the Internet I cannot connect to the Internet B Wait for a while and retry. I cannot connect to the Internet using a Wireless LAN card B Check that the Wireless LAN card is recognized properly by your CLIÉ handheld. B Check that the correct settings are made under Network Preferences on your CLIÉ handheld. B Check that the correct network settings are made for the target device (access point). b For details, refer to the manual of each network card or target device. The message "Modem cannot be found" is displayed B Check that the connection between your CLIÉ handheld and network card is proper. The message "Incorrect setting" or "Certification is invalid" is displayed B Check that the settings of Network in the Preferences screen are proper. b For details, refer to "Customizing your Sony CLIÉTM handheld (Preferences): Changing the Network preferences" in the "Handbook." I cannot connect to the Internet after restoring data using the "Memory Stick Backup" application B Select Network in the Preference screen and reselect Service. (You do not need to change the Network settings). After selecting the same service, tap the Connect button to connect to the Internet. 44 The contents of websites cannot be displayed (NetFront) Images are not displayed B Start the "NetFront" application and tap the menu icon. Tap NetFront Settings in the Options menu and check the settings for image display. · Images, Animations: Set the checkbox to on. B The files may not be compatible with the "NetFront" application. The file formats compatible with the "NetFront" application are GIF (including animation GIF), JPEG, PNG, and MNG. B The file size may be too large. All or some website contents are not displayed B You cannot view the website content that are not compatible with the "NetFront" application such as Macromedia Flash resources. B "NetFront" may not be able to display certain websites designed for your computer's browser software. b For details, refer to "NetFront" in the "CLIÉ Application Manual" installed on your computer. B The website page size may be too large. In addition, HTML tags or page construction may affect its availability. I cannot connect to the Internet Internet connection takes too much time to download the contents of websites B Connecting to the Internet using another Internet service provider or access point may improve the access time. Connecting during off-peak hours may also improve download time. Continued on next page ························· 45 I cannot access a certain website B Check that you enter the correct URL. Make sure you differentiate "-" (hyphen) from " _ " (underscore), or "0" (number) from "O" (alphabet) correctly. B To enter "~" (tilde) in the URL: display the numeric keyboard and tap "~". Note that the appearance of "~" (tilde) on screen varies between the computer and your CLIÉ handheld. B When you access the website using bookmarks, the URL saved as the bookmark may be changed. Try to find the updated URL by entering the URL of the upper directory. B While the "NetFront" application is running, tap the Menu icon, select NetFront Settings from the Options menu, and check the proxy settings. Contact your Internet service provider for information about proxy, address, and port settings. B The message "Memory is insufficient" is displayed. Re-start the "NetFront" application. If the problem cannot be solved by re-starting, perform a soft reset. B Download files or saved pages cannot be deleted. You cannot delete files using the "NetFront" application. Use the "CLIE Files" application to delete files. 46 .............................................. I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send mails B Check the e-mail address you are mailing to. B Check that the mail server settings are proper. b For details, refer to "CLIE Mail" in the "CLIÉ Application Manual" installed on your computer. B Wait for a while and retry. B With some service providers, you may have to first receive a mail before you can start sending mails. Send a mail within three minutes after receiving a mail (A time limit to send mails may vary depending on your service provider.) B With some service providers, you may not be able to send mails due to security systems. B If you start "CLIE Mail" from "CLIE Camera S" while the battery power of your CLIÉ handheld is insufficient, an error message is displayed and you may not be able to send mails. In this case, select Send Later and quit "CLIE Camera S." Start "CLIE Mail" from the Application Launcher screen and send mails. I cannot use e-mail (CLIE Mail) I cannot receive mails B Check that the mail server settings are proper. b For details, refer to "CLIE Mail" in the "CLIÉ Application Manual" installed on your computer. B Wait for a while and retry. Continued on next page ························· 47 The message "Account is invalid" or "Incorrect password" is displayed B Check that you use the correct user name and password. b For details, refer to "CLIE Mail" in the "CLIÉ Application Manual" installed on your computer. I cannot synchronize data between "CLIE Mail" and e-mail software, such as "Outlook Express," on your computer B If "Microsoft® Outlook Express" and "Microsoft® Outlook" are installed together on a computer, you cannot synchronize the data between "Outlook Express" and "CLIE Mail." Reset MAPI of your computer by the following steps. 1 Select the Start menu, Settings (except for Windows XP), and Control Panel. 2 Double-click the Internet Option icon. 3 Click the Programs tab in the Internet Properties dialog box. 4 Click Hotmail from the E-mail pull down menu and click the OK button. 5 Restart your computer. 6 Double-click the Internet Properties icon in the Control Panel window. 7 From the E-mail pull-down menu in the Programs tab, select the E-mail software that you want to synchronize with "CLIE Mail" and click the OK button.