User manual CONCORD EYE-Q DUO 1300 - Frequently Asked Questions

Concord Eye-Q Duo 1300 1. Can I use my camera as a web camera? This camera can be used as a web camera provided your computer runs on a Windows operating system and it also works with many popular video conferencing software titles. Please remember to select the source as "Concord Duo 1300" in the video application to launch the video mode. The web camera feature is not compatible with MAC computers. 2. When I review my pictures on my TV, the images are black and white. What should I do? Most likely your camera has not been set to the correct video standard for the region of the world in which you are viewing your pictures on a TV. There are two video standards, NTSC and PAL. Your camera must be set for the standard that your TV uses. The North American standard is NTSC while PAL is used in Europe. Please check your TV documentation for more details. Please also ensure that the video cable is properly connected between the camera and the TV. 3. Is this camera compatible with Windows® XP? Yes, the camera is compatible with Windows XP. However, since the Windows XP logo certification has not been completed, a warning pop-up message as illustrated below will be displayed during the software installation. Please click on "Continue Anyway" to proceed with your installation. Concord Eye-Q Duo 1300 4. I am having difficulties installing the camera driver and software. What Should I do? If you encounter this issue, please uninstall the driver completely and restart you computer. Please reinstall the software again. It's recommended you download the latest driver version from our website http://www.concord-camera.com/support/downloads/downloads.htm. There are two ways to uninstall drivers or software completely: 1.Uninstall the driver or software from Programs: & From the Start button, click Programs and choose the camera model software and driver. & From the camera software folder, select the Uninstall Wizard. When asked if you want to completely remove the program from your computer, answer Yes. A message stating that the program was successfully removed is displayed. & Click Start > Shut Down. & When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your computer. 2. Uninstall the driver or software from the Control Panel: & From the Start button, click Settings > Control Panel. & Double-click Add/Remove Programs. & Highlight the desired software and click the Change/Remove button. & Proceed to the next step following the on-screen instructions. When asked if you want to completely remove the program from your computer, answer Yes. A message stating that the program was successfully removed is displayed. & Click Start > Shut Down. & When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your computer. 5. What type of memory card(s) can I use with my camera? This camera is compatible with a MultiMedia (MMC) Card. Please use cards that have a capacity of 16 MB or more. We recommend the use of internationally recognized brands of memory cards for optimal performance.