Maintenance and Service Guide HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Document Part Number: 373146-002 September 2005 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures. © Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Second Edition September 2005 First Edition February 2005 Document Part Number: 373146-002 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1­5 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­22 2 Troubleshooting 2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . Selecting from the Main Menu . . . . . . . . . . . . . . . . . Selecting from the Security Menu . . . . . . . . . . . . . . Selecting from the Advanced Menu . . . . . . . . . . . . . Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2­1 2­1 2­2 2­3 2­4 2­4 2­5 3 Software Updates and Recovery 3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing Computer Information . . . . . . . . . . . . . . . Obtaining the Support Software CD . . . . . . . . . . . . . Software Updates and the HP Web Site . . . . . . . . . . 3­1 3­2 3­3 3­3 Maintenance and Service Guide iii Contents 3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­8 Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . . 3­8 Altiris Local Recovery . . . . . . . . . . . . . . . . . . . . . . . 3­8 Using System Restore Points . . . . . . . . . . . . . . . . . . 3­9 Reinstalling Applications . . . . . . . . . . . . . . . . . . . . 3­11 Repairing the Operating System . . . . . . . . . . . . . . . 3­12 Reinstalling the Operating System . . . . . . . . . . . . . 3­14 Reinstalling Device Drivers and Other Software . . 3­16 4 Illustrated Parts Catalog 4.1 4.2 4.3 4.4 4.5 4.6 4.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4­1 Computer Major Components. . . . . . . . . . . . . . . . . . 4­2 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4­14 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4­15 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4­16 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4­18 Sequential Part Number Listing . . . . . . . . . . . . . . . 4­21 5 Removal and Replacement Preliminaries 5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5.3 Preventing Damage to Removable Drives . . . . . . . . 5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5.5 Packaging and Transporting Precautions . . . . . . . . . 5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5­1 5­2 5­2 5­2 5­3 5­4 5­5 5­6 5­7 6 Removal and Replacement Procedures 6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­1 6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6­2 6.3 Preparing the Computer for Disassembly . . . . . . . . . 6­4 iv Maintenance and Service Guide Contents 6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­6 6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­9 6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­10 6.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 6­12 6.8 Mini PCI Communications Module . . . . . . . . . . . . 6­14 6.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­16 6.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­18 6.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­24 6.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­26 6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­28 6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­29 6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­30 6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­32 6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6­34 6.18 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­35 6.19 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6­36 6.20 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­39 6.21 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­43 6.22 Digital Media Board . . . . . . . . . . . . . . . . . . . . . . . 6­46 6.23 USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . 6­48 6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6­50 6.25 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6­55 7 Specifications Maintenance and Service Guide v Contents A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing D Display Component Recycling Index vi Maintenance and Service Guide 1 Product Description The HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Maintenance and Service Guide 1­1 Product Description 1.1 Features The following processors are available, varying by computer model: Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, 1.60-, or 1.30-GHz processor, Intel Celeron M 1.5- or 1.4-GHz The following displays are available, varying by computer model: 15.0-inch, SXGA+WVA, TFT (1400 × 1050) with over 16.8 million colors 15.0-inch, XGA, TFT (1280 × 800) with over 16.8 million colors 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million colors 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by computer model 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by computer model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device, including a dedicated vertical scroll region and a button that enables/disables TouchPad operation. TouchPad and pointing stick pointing devices (select models only) Integrated 10 Base-T/100 Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack 1­2 Maintenance and Service Guide Product Description Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11b or 802.11b/g WLAN device Support for 1 or 2 Type II PC Card slots, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model External 65-watt AC adapter with 3-wire power cord, varying by computer model 6-cell Li-Ion battery pack Stereo speakers Volume up, volume mute, and volume down buttons (full-featured models only) are made throughout this Maintenance Numerous references "full-featured" and "defeatured" units. A and Service Guide to computer model is considered to be full-featured if it has 4 Universal Serial Bus ports, 2 PC Card slots, and the following components: Volume control buttons Info Center button Infrared port 6-in-1 Digital Media Slot Serial port Parallel port S-Video-out jack Docking connector A computer model is considered to be defeatured if it has only 2 Universal Serial Bus ports, 1 PC Card slot, and none of the components in the preceding list. Maintenance and Service Guide 1­3 Product Description Support for the following optical drives: DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD-ROM drive CD-ROM drive Connectors: Audio-out (headphone) Audio-in (microphone) Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured computer models, 2 ports on defeatured computer models) Power External monitor RJ-11 (modem) RJ-45 (network) IEEE 1394 Travel battery Infrared (full-featured models only) Digital Media Slot (full-featured models only) Parallel port (full-featured models only) S-Video-out (full-featured models only) Docking connector (full-featured models only) 1­4 Maintenance and Service Guide Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 6.3, "Preparing the Computer for Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 6.18, "RTC Battery," for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1­5 Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item 1 Component Infrared port (full-featured models only) Stereo speakers (2) Display release latch Wireless light Function Provides wireless communication between the computer and an optional IrDA-compliant device. Produce stereo sound. Opens the computer. On: an integrated wireless device has been enabled. 2 3 4 1­6 Maintenance and Service Guide Product Description Table 1-1 Front Components (Continued) Item 5 Component Power light Function Green: The computer is on. Blinking green: The computer is in standby. Off: The computer is off or in hibernation. 6 Battery light Amber: A battery pack is charging. Green: A battery pack is close to full charge capacity. Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. Off: If the computer is connected to an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not connected to an external power source, the light is turned off until the battery reaches a low-battery condition. Blinking: The hard drive or optical drive is being accessed. Supports 6 optional digital memory card formats: SD (Secure Digital) Memory Card, MultiMediaCard, Memory Stick, Memory Stick Pro, SmartMedia, and xD-Picture Card. On: A digital memory card is being accessed. 7 Integrated Drive Electronics (IDE) drive light 6-in-1 Digital Media Slot (full-featured models only) 6-in-1 Digital Media Slot light (full-featured models only) 8 9 Maintenance and Service Guide 1­7 Product Description The external components on the ...