User manual BLACKBERRY 8700G - GETTING STARTED GUIDE FROM T-MOBILE (USA)

Getting Started Guide BlackBerry 8700g Wireless HandheldTM Mute button Turn microphone on/off during a call Power button Notification LED Headset jack USB port Trackwheel Select or click an item Escape button Exit a screen Front Convenience key Open a list of useful links in the browser End key End a phone call Return to the Home screen Backspace/Delete key Enter key Speakerphone/Currency key Turn speakerphone on/off during a call Type a currency symbol Symbol key Open the symbol list Shift key Type a capital letter Side Convenience key Opens the profile list Send key Make a phone call Alt key Type the alternate character on a key How do I navigate? Roll the trackwheel to move the cursor and highlight items on the screen. Click (press) the trackwheel to open the menu or select items. Press the Escape button to exit a screen, cancel an action, or go back one page in the browser. Set Convenience keys In the device options, click Screen/Keyboard. Set the device program that opens when you press the assigned Convenience key. Shortcuts Phone Open the phone screen or make a phone call End a call Press Press Reply to sender Reply to all Turn speakerphone on or off during a call Change the volume during a call Dial a letter in a phone number Open the contact list from the phone screen Redial a number Call a voice mail access number Assign speed dial to a number key Press Forward a message Roll the trackwheel Hold Hold Go to the next unread message Press Hold twice File a message View sent messages Hold an unassigned letter key > Click Yes View received messages Press Press Press + + Press + Press the letter Go to messages from the next day Go to messages from the previous day Press Press Press Press Press Message list Open a selected message Compose a new message Press Press Turn mute on or off during Press the Mute button a call Browser Go back one page Exit the browser Search for a word on a page Open a selected link Switch between normal and full screen view Go down one page Go up one page Go to a specific web page Press the Escape button Hold the Escape button Press Press Press Press Press Press + Calendar For these shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. Go to the next day, week, or Press month Go to the previous day, week, or month Schedule an appointment Move the cursor horizontally in week view Move the cursor vertically in month view Press Press Hold + Roll the trackwheel Hold + Roll the trackwheel Navigating screens Lock the device/keyboard Unlock the device/keyboard Move the cursor vertically/horizontally Click Lock. Set a password for added security. Double-click the trackwheel Typing and editing Capitalize a letter Insert a period Type the alternate character on a key Roll the trackwheel/ Hold + Roll the trackwheel Press the Escape button Insert a symbol Insert an accented character Select lines of text Select individual characters Copy selected text Hold the letter Press Press Press Hold a letter + Roll the trackwheel Press > Roll the trackwheel Hold + Roll the trackwheel Press + Click the trackwheel or Click the trackwheel > Click Copy Press + or Click the trackwheel > Click Cut Press + Click the trackwheel or Click the trackwheel > Click Paste Press the Escape button twice + the key Return to the previous screen Return to the Home screen Press Click an item Select multiple items Switch between programs Go to the top of a screen Go to the bottom of a screen Turn on or off the device Highlight the item > Click the trackwheel Hold + Roll the trackwheel Hold + Press the Escape button Press Paste selected text Press Hold the Power button Cancel selection Cut selected text Fields Press to change the value in a field. Press to view all the values that are available in the selected field. On an options screen, you can also select an option and click the trackwheel. Click Change Option. Click a value. Menus Click the trackwheel to view the menu. On the menu, click standard menu items such as New, View, Edit, Delete, Save, Options, and Help. Additional menu items might appear depending on the item you have selected. Programs Explore the many useful programs that your BlackBerry® device has to offer. Here are a few to get you started. Click Messages to view the messages list, compose new messages, and set options for email messages. Click Browser to visit web pages, browse for programs and ring tones, and set browser options. Your device might have more than one browser. Click Profiles to set and edit ring tone profiles or to manage downloaded ring tones. Click Options to find the main list of device options including Bluetooth® options, password settings, and more! Additional programs appear on the Home screen, including the task list, memos list, calculator, alarm, pictures list, help, and more! Status indicators roaming Home zone receiving data transmitting data Bluetooth radio on Bluetooth connection alarm set Number mode on Shift mode on Alt mode on voice mail message placed call missed call received call sent message message sending message not sent read message unread message filed message message includes attachment unread SMS message unread MMS message system busy notification LED low battery LED wireless coverage LED Bluetooth connection LED Charging Full battery power Low battery power Wireless network coverage You must connect to the wireless network to begin using many device features. To connect to or disconnect from the wireless network, click Turn Wireless On/Turn Wireless Off. Indicators on the Home screen show the wireless coverage level for the area in which you are using your device. A low level of wireless coverage might limit the use of some device features, as shown in the chart below. Full wireless coverage No wireless coverage Wireless is turned off Emergency calls only Emergency calls SMS messages Phone MMS messages* Email and PIN messages Browser High-speed data* *Multimedia Message Service (MMS) and EDGE high-speed data are subject to availability. Contact your service provider for more information. Contents Welcome to BlackBerry! Setting up your device Insert the SIM card Insert the battery Charge the battery Connect to the wireless network Choosing your email setup option BlackBerry Internet Email option BlackBerry Enterprise Server option BlackBerry Desktop Redirector option Setting up for email using the BlackBerry Internet Email Set up for email using the device Set up for email using a computer About adding an email address Log in using the device Log in using a computer Find more information Install the BlackBerry Desktop Software Setting up for email using the BlackBerry Enterprise Server Set up for email using the device Set up for email using a computer How do I... Make phone calls 3 5 5 5 6 6 7 7 7 7 Send email messages Send PIN messages Send SMS (text) messages Send MMS (multimedia) messages Add contacts Add SIM card contacts to your address book Go to web pages Set a device password Lock the device Set the date and time Enable profiles Turn on the Bluetooth radio 9 9 9 10 10 10 10 10 Pair with another Bluetooth-enabled device Find more information Frequently asked questions 15 15 15 15 16 16 16 16 16 17 17 17 17 17 19 BlackBerry Internet Email - frequently asked questions 21 13 13 13 15 15 ©2006 Research In Motion Limited. All Rights Reserved. Published in XXXXXX. PRINTSPEC-004. MAT-11532-001 1 2 Welcome to BlackBerry! Whether you plan to use your BlackBerry® device for business or personal productivity, you have made an excellent choice! With powerful pushmessaging, voice, web, and organizer features, BlackBerry is the all-in-one solution that is designed to keep you connected to the people, data, and resources that you need every day. To begin using your BlackBerry device, you must set up and turn on the device, connect to the wireless network, and set up for email. You can also choose to install the BlackBerry Desktop Software so that you can connect your device to a computer for data synchronization and charging. Take a moment to read this guide and any documents provided by your wireless service provider. These resources provide important setup information and are designed to help you get the most from your BlackBerry device. 3 4 Setting up your device Insert the SIM card Your SIM card contains important information about your wireless service. Your SIM card might be inserted already. Warning: Turn off your device before you insert or remove the SIM card. Do not scratch, bend, or expose the SIM card to static electricity or wet conditions. 1. Press the battery cover release button. 5. 6. Slide the SIM card into the holder so that it lies flat below the metal guide. Continue to slide the SIM card into the holder until it stops. One end of the SIM card should be slightly hidden below the plastic casing on your device. 2. 3. 4. Slide off the battery cover. If the battery is inserted, remove it. Hold the SIM card with the metal contacts facing down so that the notches on the card align with the notches in the SIM card holder on your device. Note:To remove the SIM card, press gently on the top of the SIM card and slide it out of the holder. Insert the battery Warning: Use only the battery that Research In Motion® specifies for use with your device. See the Safety and Product Information Booklet for more information about using the battery safely. 1. 2. 3. Press the battery cover release button. Slide off the battery cover. Insert the battery so that the connectors on the battery align with the connectors on your device. 5 4. Charge the battery to full power. Note: If you install the BlackBerry Desktop Software on a computer, you can charge your device by connecting it to that computer. See "Can I charge my device by connecting it to my computer?" on page 19 for more information. Connect to the wireless network 4. 5. Replace the battery cover. If the battery is charged, your device turns on and the confirm date and time dialog box appears. On the device, if the power is off, press the Power button. Your device should connect to the wireless network automatically. To connect to the wireless network successfully, your wireless service must be active, and you must be in a wireless network coverage area. See the wireless network coverage chart on the inside front cover of this guide for more information. When your device is not connected to the wireless network, you can continue to use features that do not require a connection to the wireless network. For example, you can type and save draft email messages, manage tasks, or use the calculator. · If the date and time are incorrect, click Edit. See "Set the date and time" on page 17 for more information. · If the date and time are correct, click OK. Charge the battery 1. Connect the small end of the USB cable to your device. 2. Depending on the type of travel charger that you received with your device, you might need to slide the plug blade attachment into the power adapter or pull the plug blades down. PUSH 3. 6 Plug the power adapter into a power outlet. Choosing your email setup option To begin sending and receiving email messages on your BlackBerry device, you must associate your device with an email address using one of the following options. BlackBerry Internet Email option Use this option to create a new BlackBerry email address for your device or to associate your device with one or more existing supported email addresses. This option is the most common email setup option for individual users. See "Setting up for email using the BlackBerry Internet Email" on page 9 for more information. BlackBerry Enterprise Server option Use this option if you have access to a BlackBerry Enterprise Server® and you want to associate your device with a corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® GroupWise® email account. See "Setting up for email using the BlackBerry Enterprise Server" on page 13 for more information. BlackBerry Desktop Redirector option Use this option if you do not have access to a BlackBerry Enterprise Server and you want to associate your device with a corporate Microsoft Outlook (Workgroup Installation) email account that resides on a Microsoft Exchange Server 5.5 or later. See "How do I install the BlackBerry Desktop Redirector?" on page 19 for more information 7 8 Setting up for email using the BlackBerry Internet Email The first time that you log in to the BlackBerry Internet Email web site, you can add a supported email address, create a BlackBerry email address, or do both. you want to appear before the at sign (@) in your new BlackBerry email address. 5. 6. Click Next. Click OK. · Add an email address if you have an existing, supported email account that you want to access from your BlackBerry device. Create a BlackBerry email address if you do not have another existing, supported email account, or if you need an additional email address that you can use to send and receive email messages. Set up for email using a computer To use this setup option, you require the following items: · · Internet browser: Microsoft® Internet Explorer version 6.0 (or later) or Netscape® Communicator version 7.2 (or later) with JavaScriptTM enabled Operating system: Microsoft Windows® 2000, Windows XP or Mac OS® 10.3 (or later) Verify that the computer is connected to the Internet. Log in to My T-Mobile. On the My T-Mobile home page, click Set Up BlackBerry Internet E-mail. Read the legal terms and conditions carefully. Perform one of the following actions: Set up for email using the device 1. 2. 3. Verify that your BlackBerry device is connected to the wireless network. Click Setup Internet E-mail. Read the legal terms and conditions carefully. Perform one of the following actions: · 1. 2. 3. 4. · To decline the legal terms and conditions and stop the setup process, click No. Click Get Link. · To accept the legal terms and conditions and continue the setup process, click Yes. Click Get Link. 4. Perform one of the following actions: · To decline the legal terms and conditions and stop the setup process, click No. · To accept the legal terms and conditions and continue the setup process, click Yes. 5. Perform one of the following actions: · To add an email address for an existing supported email account, type the full email address (for example, yourname@ispname.com). Type the password for your email account. · To add an email address for an existing supported email account, type the full email address (for example, yourname@ispname.com). Type the password for your email account. · To create a BlackBerry email address, click Create a BlackBerry email address. In the Username field, type the name that · To create a BlackBerry email address, in the Username field, type the name that 9 you want to appear before the at sign (@) in your new BlackBerry email address. 6. 7. Click Next. Click OK. 3. Change the settings or message delivery option. Note: To follow a link in the browser, click the link. Click Get Link. About adding an email address You can add email addresses that are associated with the following email account types to the BlackBerry Internet Email: Log in using a computer You must log in to the BlackBerry Internet Email web site to add or remove email addresses and to manage settings and message delivery options. 1. 2. 3. Verify that the computer is connected to the Internet. Log in to My T-Mobile. On the My T-Mobile home page, click Set Up BlackBerry Internet E-mail. · · ISP (using POP or IMAP) Microsoft Exchange (using Microsoft Outlook Web Access or the BlackBerry Mail Connector) IBM Lotus Domino (using the mail connector) · Find more information See the BlackBerry Internet Service Online Help for more information about adding email addresses, creating a BlackBerry email address, or managing email settings and message delivery options. Depending on your email provider, you might not be able to add email addresses for certain email account types. Contact your email provider for more information. Note: You might be prompted to install the BlackBerry Mail Connector on your computer when you add a supported work email address. The BlackBerry Mail Connector is designed to enable the BlackBerry Internet Email to retrieve email messages from a Microsoft Outlook or IBM Lotus Notes work email account from behind a company's firewall. · On your BlackBerry device, on the BlackBerry Internet Email web site, click Help. Click Help (Get Link). In a web browser on a computer, on the BlackBerry Internet Email web site, click Help. · Log in using the device You must log in to the BlackBerry Internet Email web site to add or remove email addresses and to manage settings and message delivery options. 1. 2. Verify that your BlackBerry device is connected to the wireless network. Click Setup Internet E-mail. Install the BlackBerry Desktop Software Install the BlackBerry Desktop Software on a computer to perform any of the following actions: · synchronize personal information management (PIM) data such as contacts, tasks, and appointments back up and restore device data · 10 Setting up for email using the BlackBerry Internet Email · load new device programs such as updated system software, games, and third-party personal information management programs charge your device using the computer · To install the desktop software, you require the following items: · · · · Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later Windows 98, Windows ME, Windows 2000, or Windows XP available USB port If you use Windows 98 (not Windows 98 Second Edition), you must download the DCOM 98 version 1.3 update from www.microsoft.com/com/default.mspx for the USB driver to operate as expected. Insert the BlackBerry Desktop Software Installation CD into your CD drive. Complete the on-screen instructions. 1. 2. · Select BlackBerry Internet Service as your account integration option. 3. When the installation is complete, connect the smaller end of the USB cable to your device. Connect the larger end of the USB cable to an available USB port on the computer. On the computer, on the taskbar, click Start. Click Programs > BlackBerry > Desktop Manager. 4. 5. 6. Note: To find more information about the BlackBerry Desktop Software features, click Help > Desktop Help Contents. 11 12 Setting up for email using the BlackBerry Enterprise Server Your system administrator might set up your device for email on your behalf, or you might need to associate your BlackBerry device with a supported email address yourself using one of the methods described here. · · · Windows 98, Windows ME, Windows 2000, or Windows XP Available USB port If you use Windows 98 (not Windows 98 Second Edition), you must download the DCOM 98 version 1.3 update from www.microsoft.com/com/default.mspx for the USB driver to operate as expected. Insert the BlackBerry Desktop Software Installation CD into your CD drive. Complete the on-screen instructions. Set up for email using the device If your system administrator has provided you with an enterprise activation password, you can set up for email using the device. 1. 2. 3. 4. 5. Verify that your device is connected to the wireless network. On your device, click Enterprise Activation. Type your supported corporate email account address. Type the enterprise activation password provided by your system administrator. Click Activate. 3. 1. 2. · Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your account integration option. · Select BlackBerry Enterprise Server as your email redirection option. When the installation is complete, connect the smaller end of the USB cable to your device. Connect the larger end of the USB cable to an available USB port on your computer. On your computer, on the Windows taskbar, click Start. Click Programs > BlackBerry > Desktop Manager. Note: Your system administrator might request that you install the BlackBerry Device Manager program on your computer to reduce the amount of data that is sent over the wireless network when your device is connected to your computer. 4. 5. 6. Set up for email using a computer If your system administrator has not provided you with an enterprise activation password, but has confirmed that you are permitted to use the BlackBerry Enterprise Server, you can install the BlackBerry Desktop Software on your computer to set up for email. To install the desktop software, you require the following items: · When you are prompted to generate an encryption key, complete the on-screen instructions. Note: To find out more information about the features of the BlackBerry Desktop Software, click Help > Desktop Help Contents. · Intel-compatible 486 or higher computer that is compliant with USB 1.1 or later 13 14 How do I... Make phone calls On the Home screen, type a phone number. Press the Send key. To end the call, press the End key. Notes: Press the Send key on any screen to open the phone. Select a contact, call log, or phone number link on any screen and press the Send key to make a call. To switch between the speaker and earpiece during a call, press the Speaker key. 1. 2. 3. 4. 5. 6. In a messages list, click the trackwheel. Click Compose PIN. In the To field, type a PIN or a contact name. Type a message. Click the trackwheel. Click Send. Send SMS (text) messages 1. In a messages list, click the trackwheel. Click Compose SMS. Click [Use Once]. Click SMS. Type an SMS-compatible phone number. Click the trackwheel. Click Continue. Type a message. Click the trackwheel. 2. 3. 4. 5. 6. 7. 8. 9. Send email messages You must associate your device with an email address before you can send and receive email messages. See "Choosing your email setup option" on page 7 for more information. 1. 2. 3. 4. 5. 6. In a messages list, click the trackwheel. Click Compose Email. In the To field, type an email address or a contact name. Type a message. Click the trackwheel. Click Send. 10. Click Send. Note: If you have added contacts to the address book, you can select a contact from the list after you click Compose SMS. Note: If your device is associated with more than one email address, you can select an address to send the message from. At the top of the message, in the Send Using field, press the Space key until the preferred email address appears. Send MMS (multimedia) messages 1. 2. 3. 4. 5. 6. In a messages list, click the trackwheel. Click Compose MMS. Click [Use Once]. Click MMS. Select a send method for your MMS message. Type an MMS-compatible phone number or an email address. 15 Send PIN messages A personal identification number (PIN) uniquely identifies each BlackBerry device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. To find your PIN, in the device options, click Status. 7. 8. 9. Click the trackwheel. Click Continue. Type a message. Go to web pages 1. 2. 3. 4. 5. In the browser, click the trackwheel. Click Go To. Type a web address. Click the trackwheel. Click OK. 10. Click the trackwheel. 11. Click Attach Address, Attach Appointment, Attach Audio, or Attach Picture. 12. Click a contact, appointment, audio file, or image. Notes: To insert a period, press the Space key. To insert a slash mark (/), press the Shift key + the Space key. The Go To dialog box tracks the web addresses that you type. To go to a web page on the list, click the web address. Click OK. · If you selected a contact, click Continue. · If you selected an appointment, click Attach Appointment. 13. Click Continue. 14. Click the trackwheel. 15. Click Send. Note: If you have added contacts to the address book, you can select a contact from the list after you click Compose MMS. Set a device password 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Set the Password field to Enabled. Set the other security options. Click the trackwheel. Click Save. Type a device password. Click the trackwheel. Retype the device password. Add contacts 1. 2. 3. 4. 5. In the address book, click the trackwheel. Click New Address. Type the contact information. Click the trackwheel. Click Save. 5. 6. 7. 8. 9. 10. Click the trackwheel. Add SIM card contacts to your address book If you have saved contact information on your SIM card, you can copy that information into the address book on your device. 1. 2. 3. 4. 16 Lock the device With a device password set, on the Home screen, click Lock. To unlock your device, on the Lock screen, roll the trackwheel. Click Unlock. Type your password. Press the Enter key. Note: When the device is locked, you should be able to make an emergency call without dialing the emergency access number. Click Emergency Call. Click Yes. In the address book, click the trackwheel. Click SIM Phone Book. Click the trackwheel. Click Copy All To Address Book. How do I... Set the date and time 1. 2. 3. 4. 5. 6. 7. In the device options, click Date/Time. Set the Time Zone field. In the Date/Time Source field, set a date and time source. Click the trackwheel. Click Update Time. Click the trackwheel. Click Save. 5. 6. In the Enter passkey for field, type a passkey. Type the same passkey on the Bluetoothenabled device to which you are pairing. Notes: Verify that the Bluetooth-enabled device that you want to pair with is in the correct mode for pairing. The names of Bluetooth-enabled devices with which you have already paired appear in the list of paired Bluetooth-enabled devices. They do not appear in the list of Bluetooth-enabled devices that appears when you click Add Device. Note: To set the date and time yourself, set the Date/Time Source field to Off. Set the other fields on the Date/Time screen to display the correct date and time. Save your changes. Find more information To open help topics for a program that you are using, in the program, click the trackwheel. Click Help. To open the main list of help topics for all programs, on any help screen, click the trackwheel. Click Index. Enable profiles In the profiles list, click a notification profile. Click Enable. Note: To change the current notification profile quickly, select a profile. Press the Space key. Turn on the Bluetooth radio To turn on the Bluetooth® radio, in the device options, click Bluetooth. Click the trackwheel. Click Enable Bluetooth. To turn off the Bluetooth radio, in the device options, click Bluetooth. Click the trackwheel. Click Disable Bluetooth. Pair with another Bluetooth-enabled device 1. 2. 3. 4. In the device options, click Bluetooth. Click the trackwheel. Click Add Device. Click the name of a Bluetooth-enabled device. 17 18 Frequently asked questions Frequently asked questions Why does my device not turn on? The power might be off. Press the Power button. The battery might not be charged. See "Charge the battery" on page 6 for more information. Why does my device not charge? A connection might not be complete. Check that all cables and plugs are fully inserted into ports and power outlets. See "Charge the battery" on page 6 for more information. The battery might not be inserted properly. Turn off your device and then remove and reinsert the battery. Verify that the connectors on the battery align with the connectors on your device. See "Insert the battery" on page 5 for more information. If you connect your device to the computer to charge, verify that the computer is turned on. If you connect your device to the computer using a USB hub, the hub must be self powered to provide enough power to charge your device. Can I charge my device by connecting it to my computer? If you have installed the BlackBerry Desktop Software or the BlackBerry Device Manager on your computer, you can connect your device to the computer to charge the battery. 1. 2. 3. Verify that the computer is turned on. Connect the smaller end of the USB cable to your device. Connect the larger end of the USB cable to an available USB port on your computer. Why can I not send or receive email messages? Verify that your device is connected to the wireless network. See "Connect to the wireless network" on page 6 for more information. Verify that you have associated your device with a supported email address. See "Choosing your email setup option" on page 7 for more information. If you are using BlackBerry Internet Email, see the BlackBerry Internet Service Online Help for more information about email message troubleshooting. See "Find more information" on page 10 for more information. If you continue to be unable to send and receive messages, reset your device by removing and reinserting the battery. Note: To find more information about sending and receiving email messages, in a messages list, click the trackwheel. Click Help > Email Messages. How do I install the BlackBerry Desktop Redirector? If you use a Microsoft Outlook (Workgroup installation) email account that resides on a Microsoft Exchange Server version 5.5 or later and your device does not have access to a BlackBerry Enterprise Server, you might choose to install the BlackBerry Desktop Redirector software on your computer to associate your device with the email address. To install the BlackBerry Desktop Redirector, when you install the BlackBerry Desktop Software, select BlackBerry Desktop Redirector as your message redirection option. See "Set up for email using a computer" on page 13 for more information about installing the BlackBerry Desktop Software. Note: To find more help with connecting your device to the computer, in the desktop software, click Help to view the BlackBerry Desktop Software Online Help. 19 Your computer must be on and the BlackBerry Desktop Redirector must be running to send and receive messages on your device. How do I clean the screen? Clean the screen and device using only a soft dry cloth. Do not use liquid, aerosol cleaners, or solvents on or near your device. Disconnect any cables from your computer and unplug any charging accessories from the electrical outlet before cleaning. Note: See the Safety and Product Information Booklet for more information about caring for your device. Where can I buy accessories for my device? You can buy approved accessories for your device online at: www.shopblackberry.com Note: Use only those accessories approved by Research In Motion (RIM) for use with your particular device model. Using any accessories not approved by RIM for use with your particular device model might invalidate any approval or warranty applicable to the device and might be dangerous. Where can I download games and ring tones for my device? Many third-party vendors offer games, ring tones, and other programs for your device online. You can download new programs using your device browser, or download them using your computer and load them onto your device using the BlackBerry Application Loader tool of the BlackBerry Desktop Software. For example, you can visit the following web site using the browser on your device: mobile.blackberry.com Note: Your use of third-party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third-party products or services that are provided with RIM products and services are provided "as is". RIM makes no representation, warranty, or guarantee whatsoever in relation to the third-party products or services and RIM assumes no liability whatsoever in relation to the third-party products and services even if RIM has been advised of the possibility of such damages or can anticipate such damages. Why does the screen on my device turn off? When you do not use your device for a period of time, the screen turns off to conserve battery power. Roll the trackwheel or press any key to turn the screen on again. Why do some programs not appear on the Home screen? Verify that your device is connected to the wireless network. Some programs, such as browser programs, might not appear on your device until it has sucessfully connected to the wireless network. See "Connect to the wireless network" on page 6 for more information. If your device uses a theme, the program might appear in a folder or program menu instead of on the Home screen. The program might also use a different name. 20 Frequently asked questions BlackBerry Internet Email - frequently asked questions How do I change or update the device I want to use with the BlackBerry Internet Email? The BlackBerry Internet Email is linked to your particular device. If you switch devices, you can log in to the BlackBerry Internet Email web site to update the device PIN that is associated with the BlackBerry Internet Email. See "Log in using a computer" on page 10 for more information. See the BlackBerry Internet Service Online Help or contact T-Mobile for more information about changing or updating your device. Why can I not add a supported email address? Verify that the email account that is associated with the email address that you want to add supports POP3 or IMAP4. Contact your email provider for more information about the address types that you can add. See the BlackBerry Internet Service Online Help for more information about adding supported email addresses. When I add a supported email address, how does it work with the BlackBerry Internet Email? When you add a supported email address to the BlackBerry Internet Email, a link is established between the BlackBerry Internet Email and the email account that is associated with the email address you have added. This link enables you to send and receive email messages from your BlackBerry device using the email address that you have added. Email messages continue to be delivered to the original email account as they were before you added the email address to the BlackBerry Internet Email. You also see email messages from the address that you have added in the message list on your BlackBerry device. Email messages that you read, file, or delete on your BlackBerry device should be marked as read, filed, or deleted automatically in your email account. Changes that you make to email messages in your email account are not reflected on your BlackBerry device. If you have a Microsoft Exchange or IBM Lotus Domino work email account, or an IMAP personal email account, email messages that you send from the BlackBerry device are copied to the Sent Items folder in your email account. Likewise, email messages that you delete are copied to the Deleted Items folder. Note: Depending on your email account type or mail implementation, wireless email reconciliation might not be available for your BlackBerry device. To synchronize personal information management (PIM) data such as contacts, tasks, and appointments, you must install the BlackBerry Desktop Software. See "Install the BlackBerry Desktop Software" on page 10 for more information. For additional BlackBerry help and troubleshooting information: www.blackberry.com/support 21 22 © 2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, `Always On, Always Connected', the "envelope in motion" symbol BlackBerry and BlackBerry Enterprise Server are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus Notes, Lotus, Domino, and iNotes are registered trademarks of International Business Machines Corporation in the United States and/or other countries. Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. JavaScript is a trademark of Sun Microsystems Inc. in the United States and other countries. Mac OS is a trademark of Apple Computer Inc. registered in the United States and other countries. Microsoft, Windows, Windows NT and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Netscape is a registered trademark of Netscape Communication Corporation. Novell and GroupWise are registered trademarks of Novell Inc. in the United States and other countries. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current list of RIM [as hereinafter defined] patents. 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Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, and/or BlackBerry Device Software and may require additional development or third-party products and/or services for access to corporate applications BlackBerry 8700gTM Model number: RAT42GW Published in XXXXXX PRINTSPEC-005 Where can I find more information? User guide The user guide is only a few clicks away on your BlackBerry device! To learn more about how to use your device, click Help. In the menu on your device, click Help to see the help topics for the program that you are using. Additional resources If you use the BlackBerry Internet Email, log in to the BlackBerry Internet Email web site using a computer. Click Help to view the BlackBerry Internet Service Online Help. If you use the BlackBerry Desktop Software, on the menu bar, click Help to find the BlackBerry Desktop Software Online Help and the BlackBerry User Guide. MAT-11531-001