Palm.Net Discontinued: The Palm.Net service is discontinued as of August 31, 2004. Any information in this manual pertaining to Palm.Net, PQAs (web clipping applications), MyPalm and the WAP Browser is not applicable after that date. For wireless email and web browsing, we recommend you migrate to a palmOne smartphone. We can help you do this: Click here to learn how to upgrade to a new solution. Getting Started with PalmTM i700 Series Handhelds Copyright Copyright © 1998-2002 Palm, Inc. All rights reserved. Graffiti, HotSync, MultiMail and Palm OS are registered trademarks of Palm, Inc. The HotSync logo, MyPalm, Palm, Palm Powered and the Palm logo are trademarks of Palm, Inc. Other product and brand names may be trademarks or registered trademarks of their respective owners. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement. Agency Compliance Information Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM. Contents System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Minimum requirements: Windows computers. . . . . . . . . . . . . 1 Minimum requirements: Mac computers . . . . . . . . . . . . . . . . . 2 Internet Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Before you begin: tips for successful installation . . . . . . . . . . . . . . 2 Step 1: Connect the HotSync® cradle . . . . . . . . . . . . . . . . . . . . . . . . 3 Step 2: Charge your handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Step 3: Set up your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Step 4: Install software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Step 5: Perform a HotSync® operation. . . . . . . . . . . . . . . . . . . . . . . 4 Step 6: Establish wireless service . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Step 7: Activate your handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Step 8: Update the mobile portal . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Step 9: Install PalmTM MultiMail® Deluxe Desktop Link . . . . . . . 7 Did you upgrade from another Palm OS handheld?. . . . . . . . . . . 7 Congratulations! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Front panel of the PalmTM i700 series handheld . . . . . . . . . . . . . . . 9 Back panel of the PalmTM i700 series handheld . . . . . . . . . . . . . . 10 Expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Using the indicator light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Graffiti® writing area and surrounding icons. . . . . . . . . . . . . . . . 13 Graffiti writing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Basic Graffiti characters (there are many more) . . . . . . . . . . . 14 Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Beaming information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 PalmTM Desktop software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Applications on your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 My web browser crashed during activation . . . . . . . . . . . . . . 21 I don't have an activation key . . . . . . . . . . . . . . . . . . . . . . . . . . 21 I don't see anything on my handheld screen . . . . . . . . . . . . . 21 iii Contents I can't complete a HotSync operation. . . . . . . . . . . . . . . . . . . . 22 Troubleshooting HotSync communication problems. . . . . . . 23 Troubleshooting data synchronization problems . . . . . . . . . . 24 Troubleshooting wireless problems . . . . . . . . . . . . . . . . . . . . . 25 The HotSync Cradle doesn't attach to my computer . . . . . . . 26 My computer doesn't have a CD-ROM drive . . . . . . . . . . . . . 26 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 iv Your new PalmTM i700 series handheld is wirelessly enabled so that you can use it to transmit and receive information over the airwaves. Use your handheld to do the following: s Receive secure business e-mail wherever you are, and rely on your handheld's blinking indicator light, vibrator, or alarm to notify you of its arrival. Set filters and notification preferences so that you determine what e-mail is forwarded from your desktop. Read, compose, and send e-mail on the go. Access the Internet and view content formatted for viewing on your handheld, or browse or search the Internet. Stay organized and on time by keeping your appointments, contact information, and to do items in one place. Quickly jot notes or memos on the fly. s s s s s Before you can use these features, you must set up your handheld, install software on your desktop computer, activate your wireless account, and activate your handheld. System requirements To install and operate PalmTM Desktop software, your computer system must meet the following requirements: Minimum requirements: Windows computers s s IBM-compatible Pentium-class computer Windows 95/98/ME/NT 4.0/2000/XP (Windows 95/NT 4.0 operating systems require a serial cradle/cable, sold separately; 2000/XP users must have administrator rights to install Palm Desktop software) 30 MB available hard disk space VGA monitor or better (16 Bit or High Color, and 800 x 600 resolution recommended) s s 1 Before you begin: tips for successful installation s CD-ROM or DVD-ROM drive (you can also download Palm Desktop software from www.palm.com.) Mouse One available USB port or serial port (serial cradle/cable sold separately) s s Minimum requirements: Mac computers s s Mac computer or compatible with a PowerPC processor Mac OS 8.6 to 9.x (9 or 9.1 required to receive updates to the MyPalmTM mobile portal) 25 MB available hard disk space 6 MB available RAM CD-ROM or DVD-ROM drive (you can also download Palm Desktop software from www.palm.com.) Mouse One available USB port or serial port (serial cradle/cable sold separately) s s s s s Internet Access For easiest activation of your wireless account, and to install PalmTM MultiMail® Deluxe Desktop Link, and receive updates to the MyPalm mobile portal, your desktop computer must have the following: s s A modem or LAN connection An account with an Internet service provider, or Internet service provided by your company A web browser s Before you begin: tips for successful installation Please review the following items before attempting installation and activation. Some conditions apply only if you already own a Palm OS® handheld, and you are upgrading to your new PalmTM i700 series handheld. 2 Step 1: Connect the HotSync® cradle s (If upgrading) Before you install new software, perform a HotSync® operation using your old handheld and cradle. This ensures all data on your handheld is synchronized to your desktop computer. For successful operation of your Palm i700 series handheld, you must install the version of Palm Desktop software that accompanies the handheld. Look for the Palm Installation CDROM. If you encounter difficulties, reread the installation steps, paying close attention to the notes and tips designed to help you through the process. For additional support information, go to: www.palm.com/ support/i705. s s s Step 1: Connect the HotSync ® cradle Shut down and turn off your computer. Plug the USB connector into a USB port on your computer. Connect the power cord that attaches to the back of the cradle's USB port connector to the AC adapter cord. Plug the AC adapter into any AC current outlet. Step 2: Charge your handheld Just place your handheld in the cradle for one hour for an initial charge. Once your handheld is set up and in daily use, place it in the cradle for a few minutes each day to recharge it to full capacity. Your handheld's indicator light displays solid green when it is recharging. NOTE To remove the handheld from the cradle, gently rock it forward and then lift it from the cradle. 3 Step 3: Set up your handheld Step 3: Set up your handheld The Setup screen appears when you press the power button. Just follow the onscreen directions. Step 4: Install software You must install the i705 PalmTM Desktop software to use this product. Insert the Palm Installation CD into your computer's CD-ROM drive and follow the onscreen instructions. If upgrading, select your existing user name to ensure that your existing data gets synchronized to your new handheld during the next HotSync® operation. Steps 5 through 9 guide you through the process of installing Palm Desktop software, registering for a wireless account, selecting a service plan, and downloading PalmTM MultiMail® Deluxe Desktop Link. Step 5: Perform a HotSync ® operation When prompted, just place your handheld in the cradle and press the HotSync® button. 4 Step 6: Establish wireless service NOTE If you are using a serial cradle, remember to change the HotSync Manager settings. Click the HotSync icon on the Windows system tray, and then select Local Serial. Mac computers: In some cases, you might see a dialog box asking for your MyPalmTM Username and Password before you have completed installation. Choose Cancel to dismiss the dialog box and continue installation. Step 6: Establish wireless service As the first HotSync® operation completes, the installer launches a web browser on your desktop and opens the Activation web page (https://register.palm.com/MobileReg?func=i705-Register) where you will establish your wireless account, select a service plan, provide billing information, and set up your PalmTM wireless e-mail account. New users or deactivated Palm VII/VIIx users: Click Sign up. Activated Palm VII/VIIx users: Log in using your existing Palm.Net® Username and Password. If your service is active, you must also check the box that identifies you as a Palm VII/VIIx user. NOTE Do not check the "Palm.Net User?" check box unless you are upgrading from an activated Palm VII/VIIx handheld. NOTE If you do not have Internet access, call Customer Care to set up your wireless account. You must provide your handheld's hardware serial number, which is printed on the back panel of the handheld. IMPORTANT When you complete registration, you receive an activation key that you need to activate wireless service on your handheld. Make a note of your activation key here:_____________________________ If you accidentally close your browser before noting your activation key, you can retrieve it by going to: https://register.palm.com/ MobileReg?func=i705-Register. Enter the Username and Password you selected when you established wireless service, and then click Login. Follow the onscreen instructions to retrieve your activation key. TIP 5 Step 7: Activate your handheld Step 7: Activate your handheld In the Applications Launcher, tap the Activate icon. A dialog box will appear asking you to turn on the radio. Tap Yes, and wait thirty seconds. Then, follow the onscreen instructions. Enter the Activation Key you received when you established your wireless account. Activation also configures MultiMail® Deluxe to work with your PalmTM wireless e-mail account. At the Activation Successful screen, you receive password and account information about your wireless services. Record that information here: MyPalmTM Username: ______________________ MyPalm Password: _______________________ Palm wireless e-mail account name: _________________________ IMPORTANT activation. Perform a HotSync operation when prompted to complete NOTE In some cases, you might see a dialog box asking for your MyPalm Username and Password before you have completed installation. Choose Cancel to dismiss the dialog box and continue installation. TIP To get the best radio signal, hold your handheld vertically. Step 8: Update the mobile portal As the HotSync® operation completes, you will be able to choose an option that updates the features of the MyPalmTM mobile portal application. The MyPalm ...