PalmTM TungstenTM W Handheld Getting Started Copyright © 2002 Palm, Inc. All rights reserved. HotSync, MultiMail, and the Palm logo are registered trademarks of Palm, Inc. The HotSync logo, Palm, Palm Powered, the T logo, Tungsten, the Tungsten logo, and VersaMail are trademarks of Palm, Inc. All other brand names are trademarks or registered trademarks of their respective owners. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. Software Download Available PalmTM Desktop software is supplied on a CD-ROM disc. Check www.palm.com/support/tungstenw for updates and new versions of the software. Exposure to radio frequency energy (SAR) In order to comply with FCC radio frequency (RF) exposure guidelines, users must use a PalmTM brand body-worn accessory during body-worn operation. Use of accessories that are not provided by Palm or that were not tested for RF exposure compliance with this product may not comply with the FCC RF exposure safety guidelines and should not be used. Maximum Specific Absorption Rate (SAR) value This device has a maximum 0.41 W/kg per 10 grams based on EN50360 and EN50361 standards. Electrical safety This apparatus is intended for use when supplied with power from Motorola, p/n 163-1149 or Phihong, p/n PSA05R-050. Other usage will invalidate any approval given to this apparatus and may be dangerous. Aircraft safety Switch off your cellular telephone when in an aircraft. The use of cellular telephones in an aircraft may be dangerous to the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both. Explosive Atmosphere · Users are advised not to use the equipment when at a refueling station. · Users are reminded of the need to observe restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in progress. Road Safety It is advised that a hand-held microphone or telephone handset should not be used by the driver while the vehicle is moving, except in an emergency. Speak only into a fixed, neck slug or clipped-on microphone when it would not distract your attention from the road. Non-Ionizing radiation As with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, it is recommended that no part of the human body be allowed to come too close to the antenna during the operation of the equipment. Agency Compliance Information Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM. PN: 406-4934A-IE Contents Start here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Follow guidelines for upgrading from another PalmTM handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Understand how your wireless service works. . . . . . . . . . . . . . 2 Review the contents of your handheld package . . . . . . . . . . . . 2 Get to know your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Charge and set up your handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Step 1: Connect the adapter and charge your handheld . . . . . 4 Step 2: Set up your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connect to the wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Step 3: Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Step 4: Turn on the Mobile application . . . . . . . . . . . . . . . . . . . . 7 Step 5: Make a phone call from your handheld . . . . . . . . . . . . . 9 Install software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Step 6: Install software from the expansion card. . . . . . . . . . . 11 Step 7: Install PalmTM Desktop software. . . . . . . . . . . . . . . . . . 12 Step 8: Set up your handheld to access your e-mail . . . . . . . . 13 Learn more about your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Learn how to use the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . 15 Learn how to use the navigator . . . . . . . . . . . . . . . . . . . . . . . . . 16 Enter and synchronize your information . . . . . . . . . . . . . . . . . 19 Read the Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Take the Quick Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Use your handheld safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Upgrading from another PalmTM handheld . . . . . . . . . . . . . . . 23 Charging the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Turning on the handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Establishing a wireless connection . . . . . . . . . . . . . . . . . . . . . . 25 Installing PalmTM Desktop software . . . . . . . . . . . . . . . . . . . . . 26 v Contents Performing HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . 28 Using e-mail on your handheld. . . . . . . . . . . . . . . . . . . . . . . . . 30 Identifying incompatible third-party applications . . . . . . . . . 32 vi Start here PalmTM TungstenTM W Handheld Getting Started explains how to do the following: s s Charge and set up your TungstenTM W handheld Turn on the Mobile application, connect to your wireless service, and confirm the connection Install software on your handheld and your desktop computer Learn more about using your handheld Solve problems that may arise during setup, installation, and subsequent use of your handheld s s s For the latest troubleshooting information, updates, downloads, and other important information, go to www.palm.com/support/tungstenw. Follow guidelines for upgrading from another Palm TM handheld If you are upgrading from another PalmTM handheld, please follow these important guidelines: s Read the important upgrade information on www.palm.com/ support/tungstenw. Information is also available in "Upgrading from another PalmTM handheld" in "Troubleshooting," at the end of this guide. Synchronize your old handheld with your computer so that the information is up-to-date. We recommend that you then create a renamed backup copy of the Palm folder on your computer. You must install the version of PalmTM Desktop software included in this package. This version contains important applications that must be present for your handheld to operate correctly. Do not use a PalmTM SD Backup Card to restore your backup data from your previous handheld. You must follow the procedure in "Step 7: Install PalmTM Desktop software." Windows: s s s s During the upgrade process, some applications and settings that are incompatible with your Tungsten W handheld are not transferred. For application information, see "Identifying incompatible third-party applications" in "Troubleshooting." As 1 Start here for the settings that are not transferred, you need to find them on your old handheld. s If you used either MultiMail® SE or MultiMail Deluxe on your old Palm handheld, and if you plan to use your old handheld's username on your Tungsten W handheld, the saved e-mail and account settings are upgraded automatically when you perform your first HotSync® operation in "Step 7: Install PalmTM Desktop software." Mac: You cannot use the same username on your new Tungsten W handheld as you used on your old handheld. When you install Palm Desktop software in Step 7, you must create a new username. s If (1) you used the VersaMailTM application on your new Tungsten W handheld before your first HotSync operation and (2) you upgraded using your username from your old Palm handheld, you must perform a hard reset on your Tungsten W handheld. Then, before you do anything else, perform a HotSync operation. See "Upgrading from another PalmTM handheld" in "Troubleshooting. " IMPORTANT Understand how your wireless service works Some of the steps that follow depend on choices you made in your contract with your wireless service provider. Read the wireless service provider's documentation to understand your service contract. You need answers to the following questions: s Is your contract with your wireless service provider for voice only, data only (GSM and/or GPRS), or for both voice and data? To take full advantage of your Tungsten W handheld, you need both voice and data capability. What are your usernames and passwords for your e-mail and voicemail accounts? s Review the contents of your handheld package s s Your power adapter may be different from the one pictured below. If your handheld package does not contain a subscriber identity module (SIM) card, read the opening paragraphs of "Step 3: Insert the SIM card." 2 Start here s For additional accessories, go to www.palm.com/support/intl. HotSync cradle Power adapter Tungsten W handheld Hands-free headset Expansion card (optional)* SIM card (optional)* Two CD-ROMs: Palm Desktop software Software Essentials *Whether an expansion card and SIM card are included in the Tungsten W handheld package depends on your wireless service provider. Get to know your handheld Voice jack IR port Indicator light Stylus Function key Keyboard Power button/ backlight on & off Date Book Address Book Expansion card slot Home key 5-way navigator E-mail Wireless/Mobile on & off 3 Charge and set up your handheld Charge and set up your handheld Step 1: Connect the adapter and charge your handheld If you are upgrading from another PalmTM handheld and have a Palm cradle already connected, be aware that not all cradles are compatible with your new handheld. We recommend that you use the cradle included in the package with your handheld. NOTE Windows NT and 95, and systems without USB ports, require the Palm HotSync® Cradle-Serial, SKU 10828U, sold separately. A serial port is shown at right. 1. Plug the power adapter into an outlet and the HotSync cradle. NOTE Your power adapter may connect to the cable of the cradle, not to the cradle itself. 2. Place your TungstenTM W handheld into the cradle. 3. Check that the charging indicator light is solid green. This means your handheld is properly seated in the cradle and is being charged. If the indicator light did not go on, see "Charging the handheld, in "Troubleshooting. " " NOTE Charging indicator light 4. Charge for a full two hours. A minimum charge of one hour is enough to set up the handheld, but two hours is recommended. 5. Remove the plastic sheet protecting the screen. When properly seated, there is a small gap between the front of the handheld and the cradle 4 Charge and set up your handheld Step 2: Set up your handheld After you charge your handheld, carefully remove it from the cradle. To remove the handheld from the cradle: s Tilt the handheld forward, and then lift it up. To set up your handheld: 1. Press the power button to turn on Stylus the handheld, and remove the stylus. NOTE If your handheld did not turn on, see "Turning on the handheld, " in "Troubleshooting. " 2. Complete the setup screens to calibrate the screen, select a language, set the date and time, and so on. Use the stylus to complete the steps. Power button NOTE Your handheld turns off automatically after one minute of inactivity. To return to the screen that was displayed when the handheld shut down, press the power button. The setup screens are followed by the Quick Tour, which introduces important features of your handheld, and the Keyboard tutorial, which explains how to use the handheld keyboard. 5 Connect to the wireless network Connect to the wireless network Step 3: Insert the SIM card With the subscriber identity module (SIM) card inserted, you can use your handheld's wireless features, such as the mobile phone, SMS, web browser, and wireless e-mail. Without the SIM card, you can operate your handheld, but you cannot use the wireless features. This handheld is preconfigured to work with the SIM card provided by a specific wireless service provider. Any other carrier network requires a different device configuration and is not supported by Palm. IMPORTANT Most likely, the SIM card either is in your package or was handed to you by a represen ...