User manual IBM THINKPAD X40 - HARDWARE MAINTENANCE MANUAL

ThinkPad Computer Hardware Maintenance Manual September 2005 This manual supports: ThinkPad X40 Series (MT 2369, 2370, 2371, 2372, 2382, 2386) Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 145. First Edition (September 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents About this manual . . . . . . . . . . .1 Introduction . . . . . . . . . . . . . 3 Important service information . . . . . . . . . 3 Strategy for replacing FRUs . . . . . . . . . 3 Strategy for replacing a hard disk drive . . . . . 4 How to use error messages . . . . . . . . 4 Strategy for replacing FRUs for CTO, CMV, and GAV 4 Product definition . . . . . . . . . . . 4 FRU identification for CTO, CMV, and GAV products 5 Important information about replacing RoHS compliant FRUs . . . . . . . . . . . . . . . 7 Diskette compatibility matrix . . . . . . . . . 8 Safety notices: multilingual translations . . . . . . 8 Safety information . . . . . . . . . . . . 20 General safety . . . . . . . . . . . . 20 Electrical safety . . . . . . . . . . . 21 Safety inspection guide . . . . . . . . . 23 Handling devices that are sensitive to electrostatic discharge . . . . . . . . . . . . 24 Grounding requirements . . . . . . . . . 25 Laser compliance statement . . . . . . . . . 26 General descriptions . . . . . . . . Read this first . . . . . . . . . . . What to do first . . . . . . . . . Related service information . . . . . . . Service Web site . . . . . . . . . Restoring the preloaded system . . . . Recovering the hard disk to original contents . Passwords . . . . . . . . . . . Power management . . . . . . . . Checkout guide . . . . . . . . . . Testing the computer . . . . . . . . Detecting system information with PC-Doctor . Power system checkout . . . . . . . ThinkPad X40 series . . Product overview . . . . Specifications . . . . Status indicators for X40 . FRU tests . . . . . Fn key combinations . . Symptom-to-FRU index . . Numeric error codes . . Error messages . . . Beep symptoms . . . No-beep symptoms . . LCD-related symptoms . Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 29 29 31 31 31 34 37 39 42 42 46 46 51 53 53 55 57 59 61 61 68 70 70 71 72 © Lenovo 2005. Portions © IBM Corp. 2005. iii Undetermined problems . . . . . . . FRU replacement notices . . . . . . . Screw notices . . . . . . . . . . Retaining serial numbers. . . . . . . Removing and replacing a FRU. . . . . . 1010 Battery pack. . . . . . . . . 1020 Hard disk drive . . . . . . . . 1030 DIMM cover . . . . . . . . . 1040 Mini PCI adapter, DIMM, MDC-2, and BMDC-2 . . . . . . . . . . . 1050 Keyboard . . . . . . . . . 1060 Upper case . . . . . . . . . 1070 Backup battery . . . . . . . . 1080 LCD module. . . . . . . . . 1090 Hard disk housing assembly . . . . 1100 Top shielding . . . . . . . . 1110 Lower case . . . . . . . . . 1120 Fansink . . . . . . . . . . 2010 LCD bezel . . . . . . . . . 2020 LCD . . . . . . . . . . . 2030 Inverter card . . . . . . . . 2040 Antenna L and antenna R . . . . 2050 Hinge L and hinge R . . . . . . 2060 Bluetooth antenna cable . . . . . Locations . . . . . . . . . . . . Front view for X40 series . . . . . . Rear view for X40 series . . . . . . Bottom view for X40 series . . . . . . Front View for X4 UltraBase Dock . . . Rear View for X4 UltraBase Dock . . . . Parts list . . . . . . . . . . . . Overall . . . . . . . . . . . . LCD FRUs . . . . . . . . . . Keyboard . . . . . . . . . . . Recovery CDs . . . . . . . . . Miscellaneous parts . . . . . . . . Common parts list . . . . . . . . Notices . . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 73 73 74 77 78 79 80 . 81 . 84 . 87 . 90 . 91 . 94 . 95 . 96 . 100 . 101 . 104 . 105 . 107 . 111 . 113 . 114 . 114 . 115 . 116 . 117 . 118 . 119 . 119 . 134 . 136 . 138 . 141 . 142 . 145 . 147 iv MT 2369/2370/2371/2372/2382/2386 About this manual This manual contains service and reference information for ThinkPad® X40 (MT 2369/2370/2371/2372/2382/2386) product. Use this manual along with the advanced diagnostic tests to troubleshoot problems. The manual is divided into sections as follows: v The common sections provide general information, guidelines, and safety information required in servicing computers. v The product-specific section includes service, reference, and product-specific parts information. Important This manual is intended for trained service personnel who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkPad product, be sure to review the safety information under "Safety notices: multilingual translations" on page 8, "Safety information" on page 20, and "Laser compliance statement" on page 26. © Lenovo 2005. Portions © IBM Corp. 2005. 1 2 MT 2369/2370/2371/2372/2382/2386 Introduction Important service information Important BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/think/ support Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any diskette fixes. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information. Strategy for replacing FRUs Before replacing parts Make sure that all diskette fixes are installed before replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: v If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. v Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one. v If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect. © Lenovo 2005. Portions © IBM Corp. 2005. 3 Important service information Strategy for replacing a hard disk drive Always try to run a low-level format before replacing a hard disk drive. Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. How to use error messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Strategy for replacing FRUs for CTO, CMV, and GAV Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure an IBM® solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, PC Entitlement Warehouse (PEW), eSupport, and the HMM will load these products as the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). Custom Model Variant (CMV) This is a unique configuration that has been negotiated between IBM and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced. v The MTM portion of the machine label is the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). The PRODUCT ID portion of the machine label is the 4-digit MT and 3-digit CMV model (Example: 1829-W15). v The PEW record is the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). v eSupport will show both the CTO and CMV machine type models (Example: 1829-CTO and 1829-W15 will be found on the eSupport site.) 4 MT 2369/2370/2371/2372/2382/2386 Important service information v The HMM will have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO). Again, CMVs are custom models and are not found in the HMM. General Announce Variant (GAV) This is a standard model (fixed configuration). GAVs are announced and offered to all customers. The MTM portion of the machine label is a 4-digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). Also, PEW, eSupport, and the HMM will list these products under the same fixed model number. FRU identification for CTO, CMV, and GAV products There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM. Using PEW v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, All CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). v PEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS. v Authorized IBM Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) Introduction 5 Important service information v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/think/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under "View by Document Type" select PARTS INFORMATION. Under "Filter by Category" select SERVICE PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed. Using the HMM Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. 6 MT 2369/2370/2371/2372/2382/2386 Important service information Important information about replacing RoHS compliant FRUs RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market after June 2006. Products on the market before June 2006 are not required to have RoHS compliant parts. So, if the original FRU parts are non compliant, replacement parts can also be non compliant. In all cases if the original FRU parts are RoHS compliant the replacement part must also be RoHS compliant. Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo's requirements and schedule. Products sold in 2005, will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant FRUs. RoHS compliant FRUs have unique FRU part numbers. Before or after the RoHS implementation date, failed RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs may be used. Introduction 7 Important service information Products marketed before June 2006 Current or original part Non-RoHS Non-RoHS Non-RoHS RoHS Replacement FRU Can be Non-RoHS Can be RoHS Can sub to RoHS Must be RoHS Products marketed after June 2006 Current or original part Must be RoHS Replacement FRU Must be RoHS Note: A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center at the time of the order. Related web URLs are: v IBM Information for Suppliers website: http://www-03.ibm.com/procurement/proweb.nsf/ ContentDocsByTitle/United+States~Information+for +suppliers v RoHS Directive: http://europa.eu.int/eur-lex/pri/en/oj/dat/2003/ l_037/l_03720030213en00190023.pdf v California Senate Bills 20, 50: http://www.ciwmb.ca.gov/HHW/Events/AnnualConf/ 2004/Presentation/MPaparian.pdf Diskette compatibility matrix The compatibility of each of the drives with the diskettes for it is as follows: Diskette drive 3.5-inch Diskette capacity 1.0 MB 2.0 MB 4.0 MB Compatibility Read and write Read and write Not compatible Safety notices: multilingual translations In this manual, safety notices appear in English with a page number reference to the appropriate multilingual, translated safety notice found in this section. The following safety notices are provided in English, French, German, Hebrew, Italian, and Spanish. 8 MT 2369/2370/2371/2372/2382/2386 Safety notices Safety notice 1 Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts. Avant de remettre l'ordinateur sous tension après remplacement d'une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l'unité et assurez-vous qu'aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit. Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder-splitter können Kurzschlüsse erzeugen. Prima di accendere l'elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all'interno dell'elaboratore. Verificare ciò scuotendo l'elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi. Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos. Introduction 9 Safety notices Safety notice 2 DANGER Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l'eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l'horloge temps réel, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre feu ou d'exploser. Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Bereitschafts-oder Systembatterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. (continued) 10 MT 2369/2370/2371/2372/2382/2386 Safety notices (continuation of safety notice 2) Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non smontarle, ricaricarle, gettarle nel fuoco o nell'acqua né cortocircuitarle. Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria dell'RTC (real time clock) o la batteria di supporto, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. Introduction 11 Safety notices Safety notice 3 DANGER The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack. Use of an incorrect battery can result in ignition or explosion of the battery. La batterie contient du nickel. Ne la démontez pas, ne l'exposez ni au feu ni à l'eau. Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. En effet, une batterie inappropriée risque de prendre feu ou d'exploser. Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. (continued) 12 MT 2369/2370/2371/2372/2382/2386 Safety notices (continuation of safety notice 3) La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco o nell'acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas al sustituir la batería. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. Introduction 13 Safety notices Safety notice 4 DANGER The lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. La pile de sauvegarde contient du lithium. Elle présente des risques d'incendie, d'explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l'exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d'exploser. Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. (continued) 14 MT 2369/2370/2371/2372/2382/2386 Safety notices (continuation of safety notice 4) La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. La batería de repuesto es una batería de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local. Introduction 15 Safety notices Safety notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes. Seek medical care if any symptoms from the fluid are present after washing. Si le panneau d'affichage à cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide, rincez-les abondamment pendant au moins quinze minutes. Consultez un médecin si des symptômes persistent après le lavage. Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm besteht aus Glas und kann zerbrechen, wenn er unsachgemäß behandelt wird oder der Computer auf den Boden fällt. Wenn der Bildschirm beschädigt ist und die darin befindliche Flüssigkeit in Kontakt mit Haut und Augen gerät, sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgespült und bei Beschwerden anschließend ein Arzt aufgesucht werden. Nel caso che caso l'LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani, lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti; poi consultare un medico se i sintomi dovessero permanere. Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos, lave inmediatamente las áreas afectadas con agua durante 15 minutos como mínimo. Obtenga atención medica si se presenta algún síntoma del fluido despues de lavarse. 16 MT 2369/2370/2371/2372/2382/2386 Safety notices Safety notice 6 DANGER To avoid shock, do not remove the plastic cover that protects the lower part of the inverter card. Afin d'éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d'alimentation. Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der Spannungswandlerplatine umgibt, nicht entfernen. Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore. Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la tarjeta invertida. Introduction 17 Safety notices Safety notice 7 DANGER Though the main batteries have low voltage, a shorted or grounded battery can produce enough current to burn personnel or combustible materials. Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la mise à la masse d'une batterie peut produire suffisamment de courant pour brûler des matériaux combustibles ou causer des brûlures corporelles graves. Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu entzünden oder Verletzungen bei Personen hervorzurufen. Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in corto circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione. Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal. 18 MT 2369/2370/2371/2372/2382/2386 Safety notices Safety notice 8 DANGER Before removing any FRU, power off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d'alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d'interface. Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird. Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione. Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos. Introduction 19 Safety information Safety information The following section presents safety information with which you need to be familiar before you service a ThinkPad computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance. v When lifting any heavy object: 1. Make sure that you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift. 4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you think is too heavy for you. v Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. v Before you start the machine, make sure that other service representatives and the customer's personnel are not in a hazardous position. v Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. v Keep your toolcase away from walk areas so that other people will not trip over it. v Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it. v Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8 centimeters (3 inches) from the end. v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing. Attention: Metal objects are good electrical conductors. v Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. 20 MT 2369/2370/2371/2372/2382/2386 Safety information v After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. v Reinstall all covers correctly before returning the machine to the customer. v Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. Electrical safety Observe the following rules when working on electrical equipment. Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. v Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. v Do not work alone under hazardous conditions or near equipment that has hazardous voltages. v Disconnect all power before: ­ Performing a mechanical inspection ­ Working near power supplies ­ Removing or installing main units v Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position. v If you need to work on a machine that has exposed electrical circuits, observe the following precautions: Introduction 21 Safety information ­ Ensure that another person, familiar with the power-off controls, is near you. Attention: Another person must be there to switch off the power, if necessary. ­ Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Attention: An electrical shock can occur only when there is a complete circuit. By observing the above rule, you may prevent a current from passing through your body. ­ When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. ­ Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Observe the special safety precautions when you work with very high voltages; Instructions for these precautions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. v Regularly inspect and maintain your electrical hand tools for safe operational condition. v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered off. v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. v Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. v Do not service the following parts with the power on when they are removed from their normal operating places in a machine: ­ Power supply units ­ Pumps ­ Blowers and fans ­ Motor generators and similar units. (This practice ensures correct grounding of the units.) v If ­ ­ ­ an electrical accident occurs: Use caution; do not become a victim yourself. Switch off power. Send another person to get medical aid. 22 MT 2369/2370/2371/2372/2382/2386 Safety information Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service personnel from injury. This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. Consider these conditions and the safety hazards they present: v Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) v Explosive hazards, such as a damaged CRT face or a bulging capacitor v Mechanical hazards, such as loose or missing hardware To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning of every service task. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power off the computer. Disconnect the power cord. 3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the type specified in the parts list. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any non-ThinkPad alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. Introduction 23 Safety information 8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD.) ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge. Notes 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: v Keep the parts in protective packages until they are inserted into the product. v Avoid contact with other people. v Wear a grounded wrist strap against your skin to eliminate static on your body. v Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. v Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. v Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement. Note The use of a grounding system to guard against ESD damage is desirable but not necessary. ­ Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. ­ When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. 24 MT 2369/2370/2371/2372/2382/2386 Safety information ­ Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Introduction 25 Laser compliance statement Laser compliance statement Some models of ThinkPad computer are equipped from the factory with an optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such devices are also sold separately as options. If one of these drives is installed, it is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products. 26 MT 2369/2370/2371/2372/2382/2386 Laser compliance statement If a CD-ROM drive, a DVD-ROM drive, or another laser device is installed, note the following: CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação. Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites. Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten. L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare l'esposizione a. El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas. Opening the CD-ROM drive, the DVD-ROM drive, or any other optical storage device could result in exposure to hazardous laser radiation. There are no serviceable parts inside those drives. Do not open. Introduction 27 Laser compliance statement A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may contain an embedded Class 3A or Class 3B laser diode. Note the following: DANGER Emits visible and invisible laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz. Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon. Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden. Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést !. Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l'esposizione diretta al fascio. Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz. 28 MT 2369/2370/2371/2372/2382/2386 General descriptions This chapter includes descriptions for any ThinkPad model that has the PC-Doctor® for DOS diagnostics program. Some descriptions might not apply to your particular computer. Read this first Before you go to the checkout guide, be sure to read this section. Important notes v Only certified trained personnel should service the computer. v Read the entire FRU removal and replacement page before replacing any FRU. v Use new nylon-coated screws when you replace FRUs. v Be extremely careful during such write operations as copying, saving, or formatting. Drives in the computer that you are servicing sequence might have been altered. If you select an incorrect drive, data or programs might be overwritten. v Replace FRUs only for the correct model. When you replace a FRU, make sure the model of the machine and the FRU part number are correct by referring to the FRU parts list. v A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU. v Be careful not to replace a nondefective FRU. What to do first When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: __ 1. Name and phone number of servicer __ 2. Date of service © Lenovo 2005. Portions © IBM Corp. 2005. 29 Read this first __ 3. Date on which the machine failed __ 4. Date of purchase __ 5. Failure symptoms, error codes appearing on the display, and beep symptoms __ 6. Procedure index and page number in which the failing FRU was detected __ 7. Failing FRU name and part number __ 8. Machine type, model number, and serial number __ 9. Customer's name and address Note for warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following: The following are not covered under warranty: v LCD panel cracked from the application of excessive force or from being dropped v Scratched (cosmetic) parts v Distortion, deformation, or discoloration of the cosmetic parts v Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force v Damage caused by liquid spilled into the system v Damage caused by the improper insertion of a PC Card or the installation of an incompatible card v Damage caused by foreign material in the diskette drive v Diskette drive damage caused by pressure on the diskette drive cover or by the insertion of a diskette with multiple labels v Damaged or bent diskette eject button v Fuses blown by attachment of a nonsupported device v Forgotten computer password (making the computer unusable) v Sticky keys caused by spilling a liquid onto the keyboard The following symptoms might indicate damage caused by nonwarranted activities: v Missing parts might be a symptom of unauthorized service or modification. v If the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped. 30 MT 2369/2370/2371/2372/2382/2386 Related service information Related service information This section provides information about the following: v "Service Web site" v "Restoring the preloaded system" v "Recovering the hard disk to original contents" on page 34 v "Passwords" on page 37 v "Power management" on page 39 Service Web site When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/think/spm Restoring the preloaded system If the data on a hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with the computer. This software includes the pre-installed operating system, applications, and device drivers. To restore the pre-installed software, you can use either the Product Recovery program or a recovery CD. Ordering the recovery CD When the hard disk drive is replaced because of a failure, no Product Recovery program is on the new hard disk. In this case, you must use the Product Recovery CD for the computer. Order the recovery CD and the hard disk drive at the same time so that you can recover the new hard disk drive with the pre-installed software when they arrive. For information on which CD to order, see "Recovery CDs" on page 138 The Product Recovery program is in the service partition, a section of the hard disk drive that is not displayed by Windows Explorer. Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. Be sure to back up copies of the files you have saved on your drive C before you begin. Creating a Recovery Repair diskette If the operating system cannot boot normally, or if you cannot get access to the Product Recovery program, you can use the Recovery Repair diskette to boot the General descriptions 31 Related service information computer. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette, do the following: 1. Shut down and restart the computer. 2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu opens. Note: If you are prompted to select the operating system, select one you want to recover. Then the Product Recovery program main menu opens. 3. Select System Utilities from the main menu. Press Enter. 4. Select Create a Recovery Repair diskette. Press Enter. 5. Follow the on-screen instructions. 6. When the process is completed, label the diskette "Recovery Repair diskette" and save it for future use. Product Recovery program Note: The recovery process might take up to 2 hours. To use the Product Recovery program to restore the pre-installed software, do the following: 1. Save all files and shut down the desktop. 2. Turn off the computer. 3. Turn on the computer. If you are using Windows XP, three messages (F1, F11, and F12) appear on the screen for a few seconds. One of them is "Press F11 to invoke the IBM Product Recovery program". While the message is displayed, quickly press F11. If you are using Windows 2000 or another operating system, the startup screen is displayed first, and then the message "To start the Product Recovery program, press F11" at the top of the screen. Here again it appears very briefly; watch for it, and press F11 before it disappears. Note: If this message is not displayed, you can use a Recovery Repair diskette to get access to the Product Recovery program. (For using a Recovery Repair diskette, see "To use the Recovery Repair diskette:" on page 34.) 4. From the list displayed on the screen, select the operating system you want to recover. 5. Select the recovery options you want, and follow the instructions on the screen. 32 MT 2369/2370/2371/2372/2382/2386 Related service information 6. When the Product Recovery program finishes running, the computer will restart with the pre-installed operating system, drivers, and software. Using the recovery CD To create the service partition and install the preloaded system from the recovery CD, do the following: To create the service partition: 1. Erase all partitions on the hard disk drive, using FDISK or a similar application. 2. Boot with the recovery CD (and the boot diskette if required.) 3. Following message is displayed: "Your computer originally included a Product Recovery program ... Reinstall the Product Recovery program? (Y/N) [ ]". Note: If the hard disk drive contains any partitions, you do not receive this message; go to step 1. 4. Press Y key. The service partition is created and loaded with the Product Recovery program files. Note: If you do not want to create the service partition, press N key, and then go to step 8. 5. At next window, press Enter to continue. v The service partition is created. The system automatically reboots during this process. v The recovery process copies some files to the service partition, and PKUNZIPs others. v Follow the prompts. You may be prompted to change CDs. v When the process is complete, the system reboots. Continue to step 6 to install preloaded system. Install preloaded system from CD: 6. Boot with the recovery CD (and the boot diskette if required.) 7. If the hard disk drive is blank, the following message is displayed: "Your computer originally included a Product Recovery program ... Reinstall the Product Recovery program? (Y/N) [ ]". v To install the service partition, go to step 4. v To preload the hard disk drive without installing the service partition, press N key. 8. If you get a message asking which operating system to install, select the proper operating system and press Enter. 9. A message is displayed: "Full Recovery:". Press Enter to select. General descriptions 33 Related service information 10. On each of the next three windows, press the Y key. 11. Follow the prompts to complete the recovery. To use the Recovery Repair diskette: 1. Shut down and turn off the computer. 2. Insert the Recovery Repair diskette into the drive, and then turn on the computer. 3. Follow the on-screen instructions. Recovering the hard disk to original contents Recovering the hard disk using Access IBM Predesktop Area Hard disk of ThinkPad computer you are servicing has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Access IBM Predesktop Area. You can use the Access IBM Predesktop Area to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area. Access IBM Predesktop Area runs independently of the Windows operating system. Therefore, you can start it by pressing the blue Access IBM button when prompted during startup. After the Access IBM Predesktop Area opens you can perform a recovery operation, even if you are unable to start Windows. To recover the hard disk to its original contents, do the following: Note The recovery process might take up to 2 hours. Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. Be sure to back up copies of the files you have saved on your drive C before you begin. Note: You might need to use a diskette drive in the recovery process. Use a drive that is compatible with the ThinkPad computer you are servicing. 1. If possible, save all the files and shut down the operating system. 2. Turn off the computer. 34 MT 2369/2370/2371/2372/2382/2386 Related service information 3. Turn on the computer. Watch the display carefully. When the following message is displayed, press the blue Access IBM button to open the Access IBM Predesktop Area: "To interrupt normal startup, press the blue Access IBM button." 4. Double-click Recover to factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, the computer will restart with the pre-installed operating system, drivers, and software. Recovering the hard disk using the recovery CD You can delete the Access IBM Predesktop Area by going into BIOS (F1 at IBM Splash Screen), and then choosing Security IBM-> Predesktop Area->Disabled. This will make the Service Partition area available to FDISK. If you choose Disabled, the following warning appears: Attention! If you select Disabled, the IBM Predesktop Area will be visible and can be reclaimed by the OS. Once the area is overwritten by OS tools, it can't be used with Normal or Secure and you will need to obtain a Recovery CD to retrieve original HDD. Please confirm that you wish to select Disabled. FDISK will not delete the Access IBM Predesktop Area unless you do this, because it is not visible. You would have to use bootkil2 /psa to completely wipe the drive. Ordering the recovery CD When the hard disk drive is replaced because of a failure, no Access IBM Predesktop Area is on the new hard disk. In this case, you must use the recovery CD for the computer. Order the recovery CD and the hard disk drive at the same time so that you can recover the new hard disk drive with the pre-installed software when they arrive. For information on which CD to order, see "Recovery CDs" on page 138 To create the service partition and install the factory contents from the recovery CD, do the following: To create the service partition: 1. Erase all partitions on the hard disk drive, using FDISK or a similar application. General descriptions 35 Related service information 2. For the proper removal of the Hidden Protected Area(HPA), refer to the white paper at http://www.pc.ibm.com/qtechinfo/AIBM-TOOLS.html 3. Boot with the recovery CD (and the boot diskette if required.) 4. Following message is displayed: "Your computer originally included a Product Recovery program ... Reinstall the Product Recovery program? (Y/N) [ ]". Note: If the hard disk drive contains any partitions, you do not receive this message; go to step 1. 5. Press Y key. The service partition is created and loaded with the Product Recovery program files. Note: If you do not want to create the service partition, press N key, and then go to step 8. 6. At next window, press Enter to continue. v The service partition is created. The system automatically reboots during this process. v The recovery process copies some files to the service partition, and PKUNZIPs others. v Follow the prompts. You may be prompted to change CDs. v When the process is complete, the system reboots. Continue to step 6 to install preloaded system. Install preloaded system from CD: 7. Boot with the recovery CD (and the boot diskette if required.) 8. If the hard disk drive is blank, the following message is displayed: "Your computer originally included a Product Recovery program ... Reinstall the Product Recovery program? (Y/N) [ ]". v To install the service partition, go to step 4. v To preload the hard disk drive without installing the service partition, press N key. 9. If you get a message asking which operating system to install, select the proper operating system and press Enter. 10. A message is displayed: "Full Recovery:". Press Enter to select. 11. On each of the next three windows, press the Y key. 12. Follow the prompts to complete the recovery. 36 MT 2369/2370/2371/2372/2382/2386 Related service information Passwords As many as three passwords may be needed for any ThinkPad computer: the power-on password (POP), the hard disk password (HDP), and the supervisor password (SVP). If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is turned on. The computer does not start until the password is entered. Exception: If only an SVP is installed, the password prompt does not appear when the operating system is booted. Power-on password A power-on password (POP) protects the system from being powered on by an unauthorized person. The password must be entered before an operating system can be booted. Hard disk password There are two hard disk passwords (HDPs): v User HDP--for the user v Master HDP--for the system administrator, who can use it to get access to the hard disk even if the user has changed the user HDP Note: There are two modes for the HDP: User only and Master + User. The Master + User mode requires two HDPs; the system administrator enters both in the same operation. The system administrator then provides the user HDP to the system user. Attention: If the user HDP has been forgotten, check whether a master HDP has been set. If it has, it can be used for access to the hard disk drive. If no master HDP is available, neither Lenovo nor Lenovo authorized servicers provide any services to reset either the user or the master HDP, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. Supervisor password A supervisor password (SVP) protects the system information stored in the BIOS Setup Utility. The SVP must be entered in order to get access to the BIOS Setup Utility and make changes to system configuration settings. Attention: If the SVP has been forgotten and cannot be made available to the servicer, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee. General descriptions 37 Related service information How to remove the power-on password To remove a POP that you have forgotten, do the following: (A) If no SVP has been set: 1. Turn off the computer. 2. Remove the battery pack. For how to remove the battery pack, see "1010 Battery pack" on page 78. 3. Remove the backup battery. For how to remove the backup battery, see "1070 Backup battery" on page 90. 4. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The POP has been removed. 5. Reinstall the backup battery and the battery pack. (B) If an SVP has been set and is known by the servicer: 1. Turn on the computer; then, while the "To interrupt normal startup, press the blue Access IBM button" message is displayed at the lower-left of the screen, press the Access IBM button. 2. Enter the SVP. Select Start setup utility. 3. Select Security, using the cursor keys to move down the menu. 4. Select Password. 5. Select Power-On Password. 6. At the Enter Current Password field, enter the SVP. 7. When the Enter New Password field opens, leave it blank and press Enter twice. 8. In the Changes have been saved window, press Enter. 9. Press F10; then, in the Setup confirmation window, select Yes . How to remove the hard disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the following: 1. Turn on the computer; then, while the "To interrupt normal startup, press the blue Access IBM button" 38 MT 2369/2370/2371/2372/2382/2386 Related service information message is displayed at the lower-left of the screen, press the Access IBM button. 2. For models supporting the Passphrase function, press F1 while HDP icon is appearing on the screen; then enter the master HDP. For the other models, enter the master HDP. Note: To check whether the ThinkPad computer supports the Passphrase function, enter BIOS Setup Utility and go to Security -> Password. If using Passphrase item is displayed in the menu, this function is available on the ThinkPad computer. 3. Double--click Start setup utility. Enter SVP. 4. Select Security, using the cursor keys to move down the menu. 5. Select Password. 6. Select hard disk x password, where x is the letter of the hard disk drive. A pop-up window opens. 7. Select Master HDP. 8. Enter the master HDP; then leave the New Password field blank and press Enter twice. 9. Press F10. 10. Select Yes in the Setup Configuration window. Both user HDP and master HDP will have been removed. Power management To reduce power consumption, the computer has three power management modes: screen blank, standby, and hibernation. Notes v Screen blank mode is called standby mode in Windows 95 and Windows NT. v Standby mode is called suspend mode in Windows 95 and Windows NT. Screen blank mode Screen blank mode has three variants, as follows: 1. If you press Fn+F3, or the time set on the "LCD off timer" in BIOS Setup Utility expires, v The LCD backlight turns off. v The hard disk drive motor stops. v The speaker is muted. 2. If you are using the ACPI operating system and you press Fn+F3, General descriptions 39 Related service information v The LCD backlight turns off. v The hard disk drive motor stops. 3. If the time set on the "Turn off monitor" timer in the operating system expires, v The LCD backlight turns off. To end screen blank mode and resume normal operation, press any key. Standby mode When the computer enters standby mode, the following events occur in addition to what occurs in screen blank mode: v The LCD is powered off. v The hard disk drive is powered off. v The CPU stops. To enter standby mode, press Fn+F4. Note: You can change the action of Fn+F4, if you are using the ACPI operating system. In certain circumstances, the computer goes into standby mode automatically: v If a "suspend time" has been set on the timer, and the user does not do any operation with the keyboard, the TrackPoint, the hard disk, the parallel connector, or the diskette drive within that time. v If the battery indicator blinks orange, indicating that the battery power is low. (Alternatively, if Hibernate when battery becomes low has been selected in the "Power Management Properties" window, the computer goes into hibernation mode.) Note for the APM operating system: Even if you do not set the low-battery alarm, the charge indicator notifies you when the battery is low, and then the computer enters the power-saving mode automatically. This default low-battery behavior is independent of the operating system; so if you have set the low-battery alarm, the computer may not do what you specified. It chooses either your setting or the default setting, whichever is appropriate. If you are using the ACPI operating system, only the low-battery alarm is available. To cause the computer to return from standby mode and resume operation, do one of the following: v Press the Fn key. 40 MT 2369/2370/2371/2372/2382/2386 Related service information v Open the LCD cover. (only if you are using Windows Me and you entered standby mode by closing the LCD cover.) v Turn on the power switch. Also, in either of the following events, the computer automatically returns from standby mode and resumes operation: v The ring indicator (RI) is signaled by a serial device or a PC Card device (Windows 2000 does not support the ring indicator (RI) resume by PC Card device.) v The time set on the resume timer elapses. In Windows 98, the Scheduled Tasks setting takes priority over the Resume on timer selection in the "Power Management Properties" window. Note: The computer does not accept any input immediately after it enters standby mode. Wait a few seconds before taking any action to reenter operation mode. Hibernation mode Note for Windows NT If you are using Windows NT in NTFS format, you cannot create a hibernation file. If you want to use hibernation mode, you will need to reinstall Windows NT with FAT format. Note for OS/2 If you are using OS/2 in the default format, HPFS, you cannot create a hibernation file. If you want to use hibernation mode, you will need to reinstall OS/2 with FAT format. In hibernation mode, the following occurs: v The system status, RAM, VRAM, and setup data are stored on the hard disk. v The system is powered off. Note: If the computer enters the hibernation mode while it is docked to the docking station, do not undock it from the docking station before resuming normal operation. If you do undock it and then try to resume normal operation, you will get an error message, and you will have to restart the system. To cause the computer to enter hibernation mode, do any of the following: General descriptions 41 Related service information v Press the Fn+F12 keys. v If you are using the APM operating system and have set the mode to Power switch mode [Hibernation], turn off the power switch. v If you are using the ACPI operating system and have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action. ­ Closing the lid. ­ Pressing the power button. ­ Pressing Fn+F4 keys. Also, the computer goes into hibernation mode automatically in either of the following conditions: v If a "hibernation time" has been set on the timer, and the user does not do any operation with the keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that time. v If the timer conditions are satisfied in suspend mode. v If you are using the APM operating system and have set the mode to Hibernate when battery becomes low, and the battery charge becomes critically low. When the power is turned on, the computer returns from hibernation mode and resumes operation. The hibernation file in the boot record on the hard disk drive is read, and system status is restored from the hard disk drive. Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad computer. Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses. 1. Identify the failing symptoms in as much detail as possible. 2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation. Testing the computer The ThinkPad computer has a test program called PC-Doctor® for DOS (hereafter called PC-Doctor). You can detect errors by running the diagnostics test included in PC-Doctor. This section is an overview of the procedure. For details that depend on model-unique functions, refer to "Product overview" on page 53. 42 MT 2369/2370/2371/2372/2382/2386 Checkout guide For some possible configurations of the computer, PC-Doctor might not run correctly. To avoid this problem, you need to initialize the computer setup by use of the BIOS Setup Utility before you run PC-Doctor. On the BIOS Setup Utility screen, press F9, Enter, F10, and then Enter. Note: When you initialize the computer configuration, some devices are disabled, such as the serial port. If you test one of these devices, you will need to enable it by using PS2.EXE. PC-Doctor cannot be used to test a device that is in the docking station, even if the computer supports the docking station. To test a USB device, connect it to the USB connector of the computer. To test the Ultrabay device, install it in the Ultrabay Slim slot of the computer. General descriptions 43 Checkout guide Creating the PC-Doctor diagnostics diskette In X40 series, the PC-Doctor disk can be created by using the Access IBM Predesktop Area or the Rescue and Recovery workspace. To create the PC-Doctor disk from the Access IBM Predesktop Area or from the Rescue and Recovery workspace, do as follows: 1. Enter the Predesktop application or the Rescue and Recovery workspace by pressing the Access IBM button during POST. 2. When the Access IBM application or the Rescue and Recovery workspace finishes loading, double-click the "Create Diagnostic Diskettes" icon or click "Create diagnostic disks" respectively. 3. It will take about 15 seconds to authenticate the digital signature, and then the ThinkPad computer will reboot into PC-DOS. 4. A batch file will automatically start up to prompt the user through creating the boot diskettes. The user will be informed how many diskettes will be needed. a. The user will be prompted to insert each diskette in sequence. b. Typically, the user only needs to press the Enter key for the proper floppy drive to format and create the diskette. c. Each diskette will be erased and formatted with the PC-Doctor for DOS boot image. 5. Once all the diskettes have been created, the ThinkPad computer will reboot. The user is asked to remove all diskettes from the drive, or to insert the first diskette created if it is desired to run the diagnostics. To run the test, do as follows: Note: In the following procedure, you can select an item not only with the arrow keys, but also with the TrackPoint. Instead of pressing Enter, click the left button. 1. Insert the PC-Doctor disk into the diskette drive; then power on the computer. If the computer cannot be powered on, go to "Power system checkout" on page 46, and check the power sources. 44 MT 2369/2370/2371/2372/2382/2386 Checkout guide If an error code appears, go to "Symptom-to-FRU index" on page 61. On the first screen, select the model and press Enter. Follow the instructions on the screen. 2. The main panel of PC-Doctor appears. 3. Select Diagnostics with the arrow keys, and press Enter. A pull-down menu appears. (Its exact form depends on the model.) Note: PC-Doctor menu does not mean the formal support device list. Some unsupported device names may appear in the PC-Doctor menu. The options on the test menu are as follows: Diagnostics v v v v v v v v v v v v v v v Run Normal Test Run Quick Test CPU/Coprocessor Systemboard Video Adapter Serial Ports Parallel Ports Fixed Disks Diskette Drives Other Devices ThinkPad Devices Communication Wireless LAN Memory Test ­ Full Memory Test ­ Quick Interactive Tests v v v v v v v v Keyboard Video Internal Speaker Mouse Diskette System Load CD-ROM/DVD Test Intel Wireless Radio Notes: v In the Keyboard test in Interactive Tests, the Fn key should be held down for at least 2 seconds; otherwise, it cannot be sensed. v Video Adapter test supports only the LCD display on the ThinkPad computer. Before running PC-Doctor for DOS, detach the external Monitor. v To test Digital Signature Chip, the chip must be enabled. v To test Serial Ports or Parallel Ports, the ThinkPad computer must be attached to the X4 UltraBase. Diagnostics I n t e r a c t i ve Te s t s Hardware Info Utility Quit F1=Help Run Normal Test Run Quick Test CPU/Coprocessor Systemboard Video Adapter Serial Ports Parallel Ports Fixed Disks Diskette Drives Other Devices ZIP Drive Communication Memory Test - Full Memory Test - Quick PC-DOCTOR 2.0 Copyright 2001 PC-Doctor, Inc. All Rights Reser ved. Use the cursor keys and ESC to move in menus. Press ENTER to select. General descriptions 45 Checkout guide 4. Run the applicable function test. 5. Follow the instructions on the screen. If there is a problem, PC-Doctor shows messages describing it. 6. To exit the test, select Quit -- Exit Diag. To cancel the test, press Esc. Note: After executing PC-Doctor, check the system time/date and reset them if needed. Detecting system information with PC-Doctor PC-Doctor can detect the following system information: Hardware Info v v v v v v v v v v v System Configuration Memory Contents Physical Disk Drives Logical Disk Drives VGA Information IDE Drive Info PCI Information PNPISA Info SMBIOS Info VESA LCD Info Hardware Events Log Utility v v v v v v v v v v v Run External Tests Surface Scan Hard Disk Benchmark System DOS Shell Tech Support Form Battery Rundown View Test Log Print Log Save Log Full Erase Hard Drive Quick Erase Hard Drive Power system checkout verify a symptom, do the following: Power off the computer. Remove the battery pack. Connect the ac adapter. Check that power is supplied when you power on the computer. 5. Power off the computer. 6. Disconnect the ac adapter and install the charged battery pack. 7. Check that the battery pack supplies power when you power on the computer. To 1. 2. 3. 4. 46 MT 2369/2370/2371/2372/2382/2386