User manual LENOVO 3000 N200 - HARDWARE MAINTENANCE MANUAL

Lenovo 3000 N100 and N200 Hardware Maintenance Manual June 2007 This manual supports: Lenovo 3000 N100 (MT 0689 and 0768) Lenovo 3000 N200 (MT 0769) Lenovo 3000 N100 and N200 Hardware Maintenance Manual Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 155. Second Edition (June 2007) © Copyright Lenovo 2007. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure. LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration GSA contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925. Contents Introduction . . . . . . . . . . . . . 1 About this manual . . . . . . . . . . . Important service information . . . . . . . Strategy for replacing FRUs . . . . . . . . Strategy for replacing a hard disk drive . . . Important notice for replacing a system board . How to use error messages . . . . . . . Strategy for replacing FRUs for Custom Model Variant (CMV) products . . . . . . . . . Using PC Entitlement Warehouse (PEW) . . . Using eSupport . . . . . . . . . . . Using the HMM . . . . . . . . . . . Important information about replacing RoHS compliant FRUs . . . . . . . . . . . . Diskette compatibility matrix . . . . . . . . Safety notices: multilingual translations . . . . Safety information . . . . . . . . . . . General safety . . . . . . . . . . . Electrical safety . . . . . . . . . . . Safety inspection guide . . . . . . . . Handling devices that are sensitive to electrostatic discharge . . . . . . . . . Grounding requirements . . . . . . . . Laser compliance statement . . . . . . . . . . . . . . . . . . 1 1 1 2 2 2 2 3 3 3 Retaining serial numbers . . . . . . . . . 42 Removing and replacing a FRU . . . . . . . . 45 1010 Battery pack . . . . . . . . . . . 46 1020 Hard disk drive slot cover . . . . . . . 47 1030 Hard disk drive . . . . . . . . . . 48 1040 PCI Express Mini Card for 802.11 a/b/g wireless LAN . . . . . . . . . . . . . 49 1050 PCI Express Mini Card for 802.11 a/b/g/n wireless LAN . . . . . . . . . . . . . 51 1060 DIMM slot cover . . . . . . . . . . 53 1070 DIMM . . . . . . . . . . . . . 54 1080 Optical drive . . . . . . . . . . . 55 1090 Thermal module slot cover . . . . . . 57 1100 Fan . . . . . . . . . . . . . . 58 1110 Thermal module . . . . . . . . . . 59 1120 CPU . . . . . . . . . . . . . . 62 1130 Cover, strip (E cover) . . . . . . . . 63 1140 Bluetooth daughter card (BDC) for MT 0769 64 1150 Keyboard . . . . . . . . . . . . 65 1160 Function board . . . . . . . . . . 68 1170 LCD unit . . . . . . . . . . . . 69 1180 Top cover assembly (C cover) with speakers and Bluetooth daughter card (BDC) for MT 0689 and 0768 . . . . . . . . . . . . . . 75 1190 Top cover assembly (C cover) for MT 0769 80 1200 USB/Audio connector card . . . . . . 83 1210 VGA connector card . . . . . . . . . 84 1220 System board, MDC, PC Card slot, and bottom cover assembly (D cover) for MT 0689 and 0768 . . . . . . . . . . . . . . 86 1230 System board, MDC, ExpressCard slot, heat sink assembly, and bottom cover assembly (D cover) for MT 0769 . . . . . . . . . . . 90 2010 LCD front bezel (B cover) . . . . . . . 96 2020 Inverter card . . . . . . . . . . . 98 2030 LCD panel, LCD cable, and hinges . . . . 99 2040 Camera and LCD rear cover assembly (A cover) . . . . . . . . . . . . . . . 102 Locations . . . . . . . . . . . . . . . 104 Front view . . . . . . . . . . . . . 104 Rear view . . . . . . . . . . . . . 105 Bottom view. . . . . . . . . . . . . 105 Parts list . . . . . . . . . . . . . . . 106 Overall . . . . . . . . . . . . . . 107 LCD FRUs . . . . . . . . . . . . . 129 Keyboard . . . . . . . . . . . . . . 136 Recovery discs . . . . . . . . . . . . 138 Corel software CDs . . . . . . . . . . 149 AC adapters . . . . . . . . . . . . . 149 Power cords . . . . . . . . . . . . . 150 Miscellaneous parts . . . . . . . . . . 152 Common parts list. . . . . . . . . . . 154 Notices . . . . . . . . . . . . . . . 155 Trademarks . . . . . . . . . . . . . . 156 .4 .5 .5 . 11 . 11 . 11 . 13 . 14 . 14 . 15 General descriptions . . . . . . . . . 17 Read this first . . . . . . . . . . . . What to do first . . . . . . . . . . . Related service information . . . . . . . . Service Web site . . . . . . . . . . . Restoring the factory contents by using Product Recovery discs . . . . . . . . . . . Passwords . . . . . . . . . . . . . Power management . . . . . . . . . Checkout guide . . . . . . . . . . . . Testing the computer . . . . . . . . . Detecting system information with PC-Doctor . Power system checkout . . . . . . . . . . . . . . . . . . . 17 17 19 19 19 20 22 24 24 26 26 Lenovo 3000 N100 and N200 . . . . . 29 Product overview . . . Specifications . . . . Status indicators . . . FRU tests . . . . . Fn key combinations . Symptom-to-FRU index . Numeric error codes . Error messages . . . Beep symptoms . . . No-beep symptoms . . LCD-related symptoms Intermittent problems . Undetermined problems FRU replacement notices . Screw notices . . . . © Copyright Lenovo 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 30 33 34 35 36 36 38 39 39 40 41 41 42 42 iii iv MT 0689, 0768, and 0769 Introduction About this manual This manual contains service and reference information for Lenovo 3000 N100 and N200 (MT 0689, 0768, and 0769). Use this manual along with the advanced diagnostic tests to troubleshoot problems. The manual is divided into sections as follows: v The common sections provide general information, guidelines, and safety information required in servicing computers. v The product-specific section includes service, reference, and product-specific parts information. Important This manual is intended for trained service personnel who are familiar with Lenovo 3000 products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo 3000 product, be sure to review the safety information under "Safety notices: multilingual translations" on page 5, "Safety information" on page 11, and "Laser compliance statement" on page 15. Important service information Important BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/ support Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any software fixes, drivers, and BIOS downloads. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information. Strategy for replacing FRUs Before replacing parts Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: © Copyright Lenovo 2007 1 Important service information v If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. v Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one. v If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect. Strategy for replacing a hard disk drive Always try to run a low-level format before replacing a hard disk drive. Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Important notice for replacing a system board Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction. Attention: When handling a system board: v Do not drop a system board or apply any excessive force to it. v Avoid rough handling of any kind. v Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset. How to use error messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Strategy for replacing FRUs for Custom Model Variant (CMV) products Custom Model Variant (CMV) is a unique configuration that has been negotiated between LenovoTM and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced. There are three information resources to identify which FRUs are used to support CMV products. These sources are PC Entitlement Warehouse (PEW), eSupport, and the HMM. 2 MT 0689, 0768, and 0769 Important service information Using PC Entitlement Warehouse (PEW) v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CMV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, all CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = "fixed part number". v PEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle Customers can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/ warranty/warranty.vm&sitestyle=lenovo Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS. v Authorized IBM® Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under "View by Document Type" select PARTS INFORMATION. Under "Filter by Category" select SERVICE PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed. Using the HMM Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. CMVs are custom models and are not found in the HMM. Introduction 3 Important service information Important information about replacing RoHS compliant FRUs RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market after June 2006. Products on the market before June 2006 are not required to have RoHS compliant parts. So, if the original FRU parts are non compliant, replacement parts can also be non compliant. In all cases if the original FRU parts are RoHS compliant the replacement part must also be RoHS compliant. Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo's requirements and schedule. Products sold in 2005, will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant FRUs. RoHS compliant FRUs have unique FRU part numbers. Before or after the RoHS implementation date, failed RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs may be used. Products marketed before June 2006 Current or original part Non-RoHS Non-RoHS Non-RoHS RoHS Replacement FRU Can be Non-RoHS Can be RoHS Can sub to RoHS Must be RoHS Products marketed after June 2006 Current or original part Must be RoHS Replacement FRU Must be RoHS Note: A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center at the time of the order. 4 MT 0689, 0768, and 0769 Diskette compatibility matrix Diskette compatibility matrix The compatibility of each of the drives with the diskettes for it is as follows: Diskette drive 3.5-inch Diskette capacity 1.0 MB 2.0 MB 4.0 MB Compatibility Read and write Read and write Not compatible Safety notices: multilingual translations In this manual, safety notices appear in English with a page number reference to the appropriate multilingual, translated safety notice found in this section. The following safety notices are provided in English, French, German, Hebrew, Italian, and Spanish. Safety notice 1 Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts. Avant de remettre l'ordinateur sous tension après remplacement d'une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l'unité et assurez-vous qu'aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit. Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder-splitter können Kurzschlüsse erzeugen. Prima di accendere l'elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all'interno dell'elaboratore. Verificare ciò scuotendo l'elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi. Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos. Introduction 5 Safety notices Safety notice 2 DANGER Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l'eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l'horloge temps réel, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre feu ou d'exploser. Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Bereitschafts-oder Systembatterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non smontarle, ricaricarle, gettarle nel fuoco o nell'acqua né cortocircuitarle. Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria dell'RTC (real time clock) o la batteria di supporto, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. 6 MT 0689, 0768, and 0769 Safety notices Safety notice 3 DANGER The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack. Use of an incorrect battery can result in ignition or explosion of the battery. La batterie contient du nickel. Ne la démontez pas, ne l'exposez ni au feu ni à l'eau. Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. En effet, une batterie inappropriée risque de prendre feu ou d'exploser. Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco o nell'acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas al sustituir la batería. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. Introduction 7 Safety notices Safety notice 4 DANGER The lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. La pile de sauvegarde contient du lithium. Elle présente des risques d'incendie, d'explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l'exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d'exploser. Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. La batería de repuesto es una batería de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local. 8 MT 0689, 0768, and 0769 Safety notices Safety notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes. Seek medical care if any symptoms from the fluid are present after washing. Si le panneau d'affichage à cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide, rincez-les abondamment pendant au moins quinze minutes. Consultez un médecin si des symptômes persistent après le lavage. Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm besteht aus Glas und kann zerbrechen, wenn er unsachgemäß behandelt wird oder der Computer auf den Boden fällt. Wenn der Bildschirm beschädigt ist und die darin befindliche Flüssigkeit in Kontakt mit Haut und Augen gerät, sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgespült und bei Beschwerden anschließend ein Arzt aufgesucht werden. Nel caso che caso l'LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani, lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti; poi consultare un medico se i sintomi dovessero permanere. Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos, lave inmediatamente las áreas afectadas con agua durante 15 minutos como mínimo. Obtenga atención medica si se presenta algún síntoma del fluido despues de lavarse. Safety notice 6 DANGER To avoid shock, do not remove the plastic cover that protects the lower part of the inverter card. Afin d'éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d'alimentation. Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der Spannungswandlerplatine umgibt, nicht entfernen. Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore. Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la tarjeta invertida. Introduction 9 Safety notices Safety notice 7 DANGER Though the main batteries have low voltage, a shorted or grounded battery can produce enough current to burn personnel or combustible materials. Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la mise à la masse d'une batterie peut produire suffisamment de courant pour brûler des matériaux combustibles ou causer des brûlures corporelles graves. Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu entzünden oder Verletzungen bei Personen hervorzurufen. Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in corto circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione. Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal. Safety notice 8 DANGER Before removing any FRU, power off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d'alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d'interface. Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird. Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione. Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos. 10 MT 0689, 0768, and 0769 Safety information Safety information The following section presents safety information with which you need to be familiar before you service a Lenovo 3000 computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance. v When lifting any heavy object: 1. Make sure that you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift. 4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you think is too heavy for you. v Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. v Before you start the machine, make sure that other service representatives and the customer's personnel are not in a hazardous position. v Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. v Keep your toolcase away from walk areas so that other people will not trip over it. v Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it. v Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8 centimeters (3 inches) from the end. v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing. Attention: Metal objects are good electrical conductors. v Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. v After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. v Reinstall all covers correctly before returning the machine to the customer. v Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. Electrical safety Observe the following rules when working on electrical equipment. Introduction 11 Safety information Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. v Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. v Do not work alone under hazardous conditions or near equipment that has hazardous voltages. v Disconnect all power before: ­ Performing a mechanical inspection ­ Working near power supplies ­ Removing or installing main units v Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position. v If you need to work on a machine that has exposed electrical circuits, observe the following precautions: ­ Ensure that another person, familiar with the power-off controls, is near you. Attention: Another person must be there to switch off the power, if necessary. ­ Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Attention: An electrical shock can occur only when there is a complete circuit. By observing the above rule, you may prevent a current from passing through your body. ­ When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. ­ Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Observe the special safety precautions when you work with very high voltages; Instructions for these precautions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools and testers. Never assume that power has been disconnected from a circuit. First, check that it has been powered off. Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. v v v v v 12 MT 0689, 0768, and 0769 Safety information v Do not service the following parts with the power on when they are removed from their normal operating places in a machine: ­ Power supply units ­ Pumps ­ Blowers and fans ­ Motor generators and similar units. (This practice ensures correct grounding of the units.) v If an electrical accident occurs: ­ Use caution; do not become a victim yourself. ­ Switch off power. ­ Send another person to get medical aid. Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service personnel from injury. This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-Lenovo 3000 features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. Consider these conditions and the safety hazards they present: v Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) v Explosive hazards, such as a damaged CRT face or a bulging capacitor v Mechanical hazards, such as loose or missing hardware To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning of every service task. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power off the computer. Disconnect the power cord. 3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the type specified in the parts list. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-Lenovo 3000 alterations. Use good judgment as to the safety of any non-Lenovo 3000 alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Introduction 13 Safety information Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD.) ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge. Notes 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: v Keep the parts in protective packages until they are inserted into the product. v Avoid contact with other people. v Wear a grounded wrist strap against your skin to eliminate static on your body. v Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. v Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. v Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement. Note The use of a grounding system to guard against ESD damage is desirable but not necessary. ­ Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. ­ When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. ­ Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. 14 MT 0689, 0768, and 0769 Laser compliance statement Laser compliance statement Some models of Lenovo 3000 computer are equipped from the factory with an optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such devices are also sold separately as options. If one of these drives is installed, it is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products. If a CD-ROM drive, a DVD-ROM drive, or another laser device is installed, note the following: CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação. Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites. Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten. L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare l'esposizione a. El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas. Opening the CD-ROM drive, the DVD-ROM drive, or any other optical storage device could result in exposure to hazardous laser radiation. There are no serviceable parts inside those drives. Do not open. Introduction 15 Laser compliance statement A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may contain an embedded Class 3A or Class 3B laser diode. Note the following: DANGER Emits visible and invisible laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz. Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon. Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden. Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést ! Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l'esposizione diretta al fascio. Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz. 16 MT 0689, 0768, and 0769 General descriptions The descriptions in this chapter apply to any Lenovo 3000 model that has the PC-Doctor® for DOS diagnostics program. Some descriptions might not apply to your particular computer. Read this first Before you go to the checkout guide, be sure to read this section. Important notes v Only certified trained personnel should service the computer. v Before replacing any FRU, read the entire page on removing and replacing FRUs. v When you replace FRUs, use new nylon-coated screws. v Be extremely careful during such write operations as copying, saving, or formatting. Drives in the computer that you are servicing sequence might have been altered. If you select an incorrect drive, data or programs might be overwritten. v Replace a FRU only with another FRU of the correct model. When you replace a FRU, make sure that the model of the machine and the FRU part number are correct by referring to the FRU parts list. v A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU. v Be careful not to replace a nondefective FRU. What to do first When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: __ 1. Name and phone number of servicer __ 2. Date of service __ 3. Date on which the machine failed __ 4. Date of purchase __ 5. Failure symptoms, error codes appearing on the display, and beep symptoms __ 6. Procedure index and page number in which the failing FRU was detected __ 7. Failing FRU name and part number __ 8. Machine type, model number, and serial number __ 9. Customer's name and address Note for warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. © Copyright Lenovo 2007 17 Read this first Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: v LCD panel cracked from the application of excessive force or from being dropped v Scratched (cosmetic) parts v Distortion, deformation, or discoloration of the cosmetic parts v Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force v Damage caused by liquid spilled into the system v Damage caused by the improper insertion of a PC Card or the installation of an incompatible card v Improper disc insertion or use of an optical drive v Diskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels v Damaged or bent diskette eject button v Fuses blown by attachment of a nonsupported device v Forgotten computer password (making the computer unusable) v Sticky keys caused by spilling a liquid onto the keyboard v Use of an incorrect ac adapter on laptop products The following symptoms might indicate damage caused by nonwarranted activities: v Missing parts might be a symptom of unauthorized service or modification. v If the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped. 18 MT 0689, 0768, and 0769 Related service information Related service information This section provides information about the following: v "Service Web site" v "Restoring the factory contents by using Product Recovery discs" v "Passwords" on page 20 v "Power management" on page 22 Service Web site When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/spm Restoring the factory contents by using Product Recovery discs When the hard disk drive is replaced because of a failure, no Product Recovery program is on the new hard disk. In this case, you must use the recovery disc for the computer. Order the recovery disc and the hard disk drive at the same time so that you can recover the new hard disk drive with the preinstalled software when they arrive. For information on which disc to order, see "Recovery discs" on page 138. To install the factory contents by using Product Recovery discs, do the following: Note The recovery process might take up to 2 hours. 1. Make the optical drive the first start up device in the startup sequence. 2. Insert the bootable Rescue and RecoveryTM Startup disc into the optical drive, and then start the computer. 3. In the Rescue and Recovery workspace, complete the following procedure: a. When the Rescue and Recovery workspace opens, click Continue on the Welcome window and then click Restore your system. b. When a message about accessing a USB device is displayed, click OK. c. In the initial window of the Restore your system wizard, select Restore my hard drive to the original factory state and click Next. d. In the next window, select I do not want to save any files and click Next. e. A warning opens not to turn off the computer during the recovery process. Click OK. 4. When the Product Recovery window opens, click OK. 5. The Terms and Conditions window opens, select I accept these terms and conditions and then click OK. 6. After the files necessary for the product recovery are copied from the Rescue and Recovery Startup disc to the hard drive, the system restarts automatically and boot back into Rescue and Recovery. Remove the disc and turn off the computer. 7. Turn on the computer to continue the recovery process. 8. After you restart the computer, the computer prompts you for a supplemental Rescue and Recovery disc. If you have a supplemental Rescue and Recovery disc, click OK and insert the supplemental disc. If you do not have a supplemental disc, click No. General descriptions 19 Related service information 9. When prompted, insert the appropriate Product Recovery disc and then click OK. The second phase of the recovery process begins. 10. When all of the data has been copied from the last Product Recovery disc in the set, a message is displayed prompting you to restart the computer. Remove the disc and then click Yes, then a message is displayed asking you to continue the recovery process. Click Continue to restart your computer, then the computer restarts and the third phase of the recovery process begins. 11. When the recovery process is complete, the Welcome to Microsoft® Windows® screen is displayed. Follow the instructions on the screen to complete the Windows setup. Passwords As many as three passwords may be needed for any Lenovo 3000 computer: the power-on password (POP), the hard-disk password (HDP), and the supervisor password (SVP). If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is turned on. The computer does not start until the password is entered. Exception: If only an SVP is installed, the password prompt does not appear when the operating system is booted. Power-on password: A power-on password (POP) protects the system from being powered on by an unauthorized person. The password must be entered before an operating system can be booted. Hard-disk password: There are two hard-disk passwords (HDPs): v User HDP--for the user v Master HDP--for the system administrator, who can use it to get access to the hard disk even if the user has changed the user HDP Note: There are two modes for the HDP: User only and Master + User. The Master + User mode requires two HDPs; the system administrator enters both in the same operation. The system administrator then provides the user HDP to the system user. Attention: If the user HDP has been forgotten, check whether a master HDP has been set. If it has, it can be used for access to the hard disk drive. If no master HDP is available, neither Lenovo nor Lenovo authorized servicers provide any services to reset either the user or the master HDP, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. Supervisor password: A supervisor password (SVP) protects the system information stored in the BIOS Setup Utility. The user must enter the SVP in order to get access to the BIOS Setup Utility and change the system configuration. Attention: If the SVP has been forgotten and cannot be made available to the servicer, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee. 20 MT 0689, 0768, and 0769 Related service information How to remove the power-on password To remove a POP that you have forgotten, do the following: (A) If no SVP has been set: 1. Turn off the computer. 2. Remove the battery pack. For how to remove the battery pack, see "1010 Battery pack" on page 46. 3. Remove the DIMM slot cover. For how to remove the DIMM slot cover, see "1060 DIMM slot cover" on page 53. 4. Remove the DIMM. For how to remove the DIMM, see "1070 DIMM" on page 54. 5. Short J1 pad ( a ). a 6. Reinstall the DIMM and the DIMM slot cover. 7. Reinstall the battery pack. 8. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The POP has been removed. (B) If an SVP has been set and is known by the servicer: 1. Turn on the computer; then, while the initial screen is displayed, press the Lenovo CareSM button. The Rescue and Recovery screen opens. 2. Click Access BIOS. The System Restart Required window is displayed. 3. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. 4. Select Security, using the cursor directional keys to move down the menu. 5. Select Password. 6. Select Power-On Password*1. 7. Type the current SVP in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. 8. In the Changes have been saved window, press Enter. 9. Press F10; then, in the Setup confirmation window, select Yes . Note: For some models, the BIOS menu marked *1 is User Password. General descriptions 21 Related service information How to remove the hard-disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the following: 1. Turn on the computer; then, while the initial screen is displayed, press the Lenovo Care button. The Rescue and Recovery screen opens. 2. Click Access BIOS. The System Restart Required window is displayed. 3. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. 4. Select Security, using the cursor directional keys to move down the menu. 5. Select Password. 6. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens. 7. Select Master HDP. 8. Type the current master HDP in the Enter Current Password field. then leave the Enter New Password field blank, and press Enter twice. 9. Press F10. 10. Select Yes in the Setup Configuration window. Both user HDP and master HDP will have been removed. Power management Note: Power management modes are not supported for APM operating system. To reduce power consumption, the computer has three power management modes: screen blank, sleep (standby), and hibernation. Screen blank mode If the time set on the "Turn off monitor" timer in the operating system expires, the LCD backlight turns off. To end screen blank mode and resume normal operation, press any key. Sleep (standby) mode When the computer enters sleep (standby) mode, the following events occur in addition to what occurs in screen blank mode: v The LCD is powered off. v The hard disk drive is powered off. v The CPU stops. To enter sleep (standby) mode, press Fn+F4. In certain circumstances, the computer goes into sleep (standby) mode automatically: v If a "suspend time" has been set on the timer, and the user does not do any operation with the keyboard, the hard disk, the parallel connector, or the diskette drive within that time. 22 MT 0689, 0768, and 0769 Related service information v If the battery indicator blinks orange, indicating that the battery power is low. (Alternatively, if Hibernate when battery becomes low has been selected in the "Power Management Properties" window, the computer goes into hibernation mode.) To cause the computer to return from sleep (standby) mode and resume operation, do one of the following: v Press the Fn key. v Open the LCD cover. v Turn on the power switch. Also, in the following event, the computer automatically returns from sleep (standby) mode and resumes operation: v The time set on the resume timer elapses. Note: The computer does not accept any input immediately after it enters sleep (standby) mode. Wait a few seconds before taking any action to reenter operation mode. Hibernation mode In hibernation mode, the following occurs: v The system status, RAM, VRAM, and setup data are stored on the hard disk. v The system is powered off. To cause the computer to enter hibernation mode, do any of the following: v Press the Fn+F12 keys. v If you are using the ACPI operating system and have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action. ­ Closing the lid. ­ Pressing the power button. Also, the computer goes into hibernation mode automatically in either of the following conditions: v If a "hibernation time" has been set on the timer, and if the user does not do any operation with the keyboard, the hard disk drive, the parallel connector, or the diskette drive within that time. v If the timer conditions are satisfied in suspend mode. When the power is turned on, the computer returns from hibernation mode and resumes operation. The hibernation file in the boot record on the hard disk drive is read, and system status is restored from the hard disk drive. General descriptions 23 Checkout guide Checkout guide Use the following procedures as a guide in identifying and correcting problems with the Lenovo 3000 computer. Note: The diagnostic tests are intended to test only Lenovo 3000 products. The use of non-Lenovo 3000 products, prototype cards, or modified options can lead to false indications of errors and invalid system responses. 1. Identify the failing symptoms in as much detail as possible. 2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation. Testing the computer The Lenovo 3000 computer has a test program called PC-Doctor for DOS (hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in PC-Doctor. This section is an overview of the procedure. For details that depend on model-unique functions, refer to "Product overview" on page 30. For some possible configurations of the computer, PC-Doctor might not run correctly. To avoid this problem, you need to initialize the computer setup by use of the BIOS Setup Utility before you run PC-Doctor. On the BIOS Setup Utility screen, press F9, Enter, F10, and then Enter. Note: When you initialize the computer configuration, some devices are disabled, such as the serial port. If you test one of these devices, you will need to enable it by using Configuration utility for DOS. The utility is available on the following Web site: http://www.lenovo.com/support Creating the PC-Doctor diagnostics diskette To create the PC-Doctor disk from the Rescue and Recovery workspace , do as follows: 1. Enter the Rescue and Recovery workspace by pressing the Lenovo Care button during POST. 2. When the Rescue and Recovery workspace finishes loading, click Diagnostic Diskette. 3. Authenticating the digital signature takes about 15 seconds; then the Lenovo 3000 computer will reboot into PC-DOS. 4. A batch file automatically starts up to prompt you through the process of creating diskettes. You are notified of how many diskettes you will need. a. You are prompted to insert each diskette in sequence. b. Typically, all you need to do is to press the Enter key for the floppy drive; the system then formats and creates the diskette. c. Each diskette is erased and formatted with the PC-Doctor for DOS boot image. 5. Once all the diskettes have been created, the Lenovo 3000 computer will reboot. The user is asked to remove all diskettes from the drive, or to insert the first diskette created if it is desired to run the diagnostics. 24 MT 0689, 0768, and 0769 Checkout guide To run the test, do as follows: 1. Insert the PC-Doctor disk into the diskette drive; then power on the computer. If the computer cannot be powered on, go to "Power system checkout" on page 26, and check the power sources. If an error code appears, go to "Symptom-to-FRU index" on page 36. On the first screen, select the model and press Enter. Follow the instructions on the screen. 2. The main panel of PC-Doctor appears. 3. Select Diagnostics with the arrow keys, and press Enter. A pull-down menu appears. (Its exact form depends on the model.) Note: PC-Doctor menu does not mean the formal support device list. Some unsupported device names may appear in the PC-Doctor menu. Diagnostics Interactive Tests Hardware Info Utility Quit F1=Help Run Normal Test Run Quick Test CPU/Coprocessor Systemboard Video Adapter Fixed Disks Diskette Drives Memory Test - Full Memory Test - Quick PC-DOCTOR 2.0 Copyright 2002 PC-Doctor, Inc. All Rights Reserved. Use the cursor keys and ESC to move in menus. Press ENTER to select. The options on the test menu are as follows: Diagnostics v v v v v v v v v Run Normal Test Run Quick Test CPU/Coprocessor Systemboard Video Adapter Fixed Disks Diskette Drives Memory Test ­ Full Memory Test ­ Quick Interactive Tests v v v v Keyboard Video Mouse System Load Notes: v In the Keyboard test in Interactive Tests, the Fn key should be held down with M key for at least 2 seconds; otherwise, it cannot be sensed. v Video Adapter test supports only the LCD display on the Lenovo 3000 computer. If you have an external monitor attached to your computer, detach it before running PC-Doctor for DOS. 4. Run the applicable function test. 5. Follow the instructions on the screen. If there is a problem, PC-Doctor shows messages describing it. 6. To exit the test, select Quit -- Exit Diag. To cancel the test, press Esc. Note: After running PC-Doctor, check the time and date on the system and reset them if they are incorrect. General descriptions 25 Checkout guide Detecting system information with PC-Doctor PC-Doctor can detect the following system information: Hardware Info v v v v v v v v v v v System Configuration Memory Contents Physical Disk Drives Logical Disk Drives VGA Information IDE Drive Info PCI Information PNPISA Info SMBIOS Info VESA LCD Info Hardware Events Log Run External Tests Surface Scan Hard Disk Benchmark System DOS Shell Tech Support Form Battery Rundown View Test Log Print Log Save Log Full Erase Hard Drive Quick Erase Hard Drive Utility v v v v v v v v v v v PC-Doctor for Windows This product is designed to help you troubleshoot and resolve problems related to your computer. Select one of the categories listed below to display symptoms and solutions: v CHECK SYSTEM HEALTH v SYSTEM AND DEVICE TESTS v LENOVO TROUBLESHOOTING v CENTER v SYSTEM REPORTS v UPDATES AND SUPPORT Power system checkout To 1. 2. 3. 4. 5. 6. 7. verify a symptom, do the following: Turn off the computer. Remove the battery pack. Connect the ac adapter. Check that power is supplied when you turn on the computer. Turn off the computer. Disconnect the ac adapter and install the charged battery pack. Check that the battery pack supplies power when you turn on the computer. If you suspect a power problem, see the appropriate one of the following power supply checkouts: v "Checking the ac adapter" on page 27 v "Checking operational charging" on page 27 v "Checking the battery pack" on page 27 26 MT 0689, 0768, and 0769 Checkout guide Checking the ac adapter You are here because the computer fails only when the ac adapter is used. v If the power-on indicator does not turn on, check the power cord of the ac adapter for correct continuity and installation. v If the computer does not charge during operation, go to Checking operational charging. To check the ac adapter, do the following: 1. Unplug the ac adapter cable from the computer. 2. Measure the output voltage at the plug of the ac adapter cable. See the following figure: Pin 1 Voltage (V dc) +20 0 Ground 3 2 1 (20V) 2 3 Note: Output voltage of pin no.2 of the ac adapter may be different from the one you are servicing. 3. If the voltage is not correct, replace the ac adapter. 4. If the voltage is acceptable, do the following: v Replace the system board. v If the problem persists, go to "Product overview" on page 30. Note: Noise from the ac adapter does not always indicate a defect. Checking operational charging To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging. If the battery status indicator or icon does not turn on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon still does not turn on, replace the battery pack. If the charge indicator still does not turn on, replace the system board. Then reinstall the battery pack. If it is still not charged, go to the next section. Checking the battery pack Battery charging does not start until the Power Meter shows that less than 95% of the total power remains; under this condition the battery pack can charge to 100% of its capacity. This protects the battery pack from being overcharged or from having a shortened life. To check your battery, move your cursor to the Power Meter icon in the icon tray of the Windows taskbar and wait for a moment (but do not click), and the percentage of battery power remaining is displayed. To get detailed information about the battery, double-click the Power Meter icon. General descriptions 27 Checkout guide Note: If the battery pack becomes hot, it may not be able to charge. Remove it from the computer and leave it at room temperature for a while. After it cools down, reinstall and recharge it. To check the battery pack, do the following: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1 (+) and 7 (-). See the following figure: Terminal Voltage (V dc) + 0 to + 12.6 Ground (-) 1(+) 3 2(+) 4 5 7(-) 6(-) 1 7 3. If the voltage is less than +11.0 V dc, the battery pack has been discharged. Note: Recharging will take at least 3 hours, even if the indicator does not turn on. If the voltage is still less than +11.0 V dc after recharging, replace the battery. 4. If the voltage is more than +11.0 V dc, measure the resistance between battery terminals 4 and 7. The resistance must be 4 to 30 K . If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board. 28 MT 0689, 0768, and 0769 Lenovo 3000 N100 and N200 Product overview . . . . . . . . . . . . Specifications . . . . . . . . . . . . . Status indicators . . . . . . . . . . . . FRU tests . . . . . . . . . . . . . . Fn key combinations . . . . . . . . . . Symptom-to-FRU index . . . . . . . . . . Numeric error codes . . . . . . . . . . Error messages . . . . . . . . . . . . Beep symptoms . . . . . . . . . . . . No-beep symptoms . . . . . . . . . . . LCD-related symptoms . . . . . . . . . Intermittent problems . . . . . . . . . . Undetermined problems . . . . . . . . . FRU replacement notices . . . . . . . . . . Screw notices . . . . . . . . . . . . . Retaining serial numbers . . . . . . . . . Restoring the serial number of the system unit Retaining the UUID . . . . . . . . . Reading or writing the ECA information . . Removing and replacing a FRU . . . . . . . . 1010 Battery pack . . . . . . . . . . . 1020 Hard disk drive slot cover . . . . . . . 1030 Hard disk drive . . . . . . . . . . 1040 PCI Express Mini Card for 802.11 a/b/g wireless LAN . . . . . . . . . . . . . 1050 PCI Express Mini Card for 802.11 a/b/g/n wireless LAN . . . . . . . . . . . . . 1060 DIMM slot cover . . . . . . . . . . 1070 DIMM . . . . . . . . . . . . . 1080 Optical drive . . . . . . . . . . . 1090 Thermal module slot cover . . . . . . 1100 Fan . . . . . . . . . . . . . . 1110 Thermal module . . . . . . . . . . 1120 CPU . . . . . . . . . . . . . . 1130 Cover, strip (E cover) . . . . . . . . 1140 Bluetooth daughter card (BDC) for MT 0769 1150 Keyboard . . . . . . . . . . . . 1160 Function board . . . . . . . . . . 1170 LCD unit . . . . . . . . . . . . 1180 Top cover assembly (C cover) with speakers and Bluetooth daughter card (BDC) for MT 0689 and 0768 . . . . . . . . . . . . . . 1190 Top cover assembly (C cover) for MT 0769 1200 USB/Audio connector card . . . . . . 1210 VGA connector card . . . . . . . . . 1220 System board, MDC, PC Card slot, and bottom cover assembly (D cover) for MT 0689 and 0768 . . . . . . . . . . . . . . 30 30 33 34 35 36 36 38 39 39 40 41 41 42 42 42 43 43 43 45 46 47 48 49 51 53 54 55 57 58 59 62 63 64 65 68 69 1230 System board, MDC, ExpressCard slot, heat sink assembly, and bottom cover assembly (D cover) for MT 0769 . . . . . . . . . . . 90 2010 LCD front bezel (B cover) . . . . . . . 96 2020 Inverter card . . . . . . . . . . . 98 2030 LCD panel, LCD cable, and hinges . . . . 99 2040 Camera and LCD rear cover assembly (A cover) . . . . . . . . . . . . . . . 102 Locations . . . . . . . . . . . . . . . 104 Front view . . . . . . . . . . . . . 104 Rear view . . . . . . . . . . . . . 105 Bottom view. . . . . . . . . . . . . 105 Parts list . . . . . . . . . . . . . . . 106 Overall . . . . . . . . . . . . . . 107 LCD FRUs . . . . . . . . . . . . . 129 14.1-in. WXGA TFT . . . . . . . . . 129 15.4-in. WXGA TFT . . . . . . . . . 131 15.4-in. WSXGA+ TFT . . . . . . . . 134 Keyboard . . . . . . . . . . . . . . 136 Keyboard for MT 0689 and 0768 . . . . . 136 Keyboard for MT 0769 . . . . . . . . 137 Recovery discs . . . . . . . . . . . . 138 Windows XP Professional CDs . . . . . 138 Windows XP Home Edition CDs . . . . . 139 Windows Vista Home Premium (32 bit) DVDs for MT 0689 and 0768 . . . . . . 141 Windows Vista Home Premium (32 bit) DVDs for MT 0769 . . . . . . . . . 142 Windows Vista Home Basic (32 bit) DVDs for MT 0689 and 0768 . . . . . . . . . . 143 Windows Vista Home Basic (32 bit) DVDs for MT 0769 . . . . . . . . . . . . . 144 Windows Vista Business (32 bit) DVDs for MT 0689 and 0768 . . . . . . . . . . 145 Windows Vista Business (32 bit) DVDs for MT 0769 . . . . . . . . . . . . . 146 Windows Vista Business (64 bit) DVDs . . . 147 Windows Vista Ultimate (32 bit) DVDs . . . 148 Corel software CDs . . . . . . . . . . 149 AC adapters . . . . . . . . . . . . . 149 Power cords . . . . . . . . . . . . . 150 Power cords for MT 0689 and 0768 . . . . 150 Power cords for MT 0769 . . . . . . . 151 Miscellaneous parts . . . . . . . . . . 152 Common parts list. . . . . . . . . . . 154 Tools . . . . . . . . . . . . . . 154 Notices . . . . . . . . . . . . . . . 155 Trademarks . . . . . . . . . . . . . . 156 75 80 83 84 86 © Copyright Lenovo 2007 29 Product overview Product overview This section presents the following product-unique information: v "Specifications" v "Status indicators" on page 33 v "FRU tests" on page 34 v "Fn key combinations" on page 35 Specifications The following table lists the specifications of the Lenovo 3000 N100 and N200: Feature Processor Description v Intel® Celeron® M processor 410 (1.46 GHz), 1-MB L2 cache (533 MHz) v Intel Celeron M processor 420 (1.60 GHz), 1-MB L2 cache (533 MHz) v Intel Celeron M processor 430 (1.73 GHz), 1-MB L2 cache (533 MHz) v Intel Celeron M processor 540 (1.86 GHz), 1-MB L2 cache (533 MHz) v Intel® CoreTM Solo processor T1300 (1.66 GHz), 2-MB L2 cache (667 MHz) v Intel Core Solo processor T1350 (1.86 GHz), 2-MB L2 cache (533 MHz) v Intel Core Solo processor T1400 (1.83 GHz), 2-MB L2 cache (667 MHz) v Intel Core Duo processor T2050 (1.60 GHz), 2-MB L2 cache (533 MHz) v Intel Core Duo processor T2060 (1.60 GHz), 2-MB L2 cache (533 MHz) v Intel Core Duo processor T2300 (1.66 GHz), 2-MB L2 cache (667 MHz) v Intel Core Duo processor T2300E (1.66 GHz), 2-MB L2 cache (667 MHz) v Intel Core Duo processor T2350 (1.86 GHz), 2-MB L2 cache (667 MHz) v Intel Core Duo processor T2400 (1.83 GHz), 2-MB L2 cache (667 MHz) v Intel Core Duo processor T2500 (2.0 GHz), 2-MB L2 cache (667 MHz) v Intel Core Duo processor T2600 (2.16 GHz), 2-MB L2 cache (667 MHz) v Intel Core 2 Duo processor T5500 (1.66 GHz), 2-MB L2 cache (667 MHz) v Intel Core 2 Duo processor T5600 (1.83 GHz), 2-MB L2 cache (667 MHz) v Intel Core 2 Duo processor T7100 (1.83 GHz), 2-MB L2 cache (800MHz) v Intel Core 2 Duo processor T7200 (2.0 GHz), 4-MB L2 cache (667 MHz) v Intel Core 2 Duo processor T7300 (2.0 GHz), 4-MB L2 cache (800 MHz) v Intel Core 2 Duo processor T7500 (2.2 GHz), 4-MB L2 cache (800 MHz) (continued) 30 MT 0689, 0768, and 0769 Product overview Feature Processor Description · Intel Celeron processor 530 (1.73GHz 533MHz 1MBL2) · Intel Celeron processor 550 (2.0GHz 533MHz 1MBL2) · Intel Core 2 Duo processor T5550 (1.83GHz 667MHz 2MBL2) · Intel Core 2 Duo processor T2330 (1.6GHz 533MHz 1MBL2) · Intel Core 2 Duo processor T2310 (1.46GHz 533MHz 1MBL2) · Intel Core 2 Duo processor T5250 (1.5GHz 667MHz 2MBL2) · Intel Core 2 Duo processor T5450 (1.66GHz 667MHz 2MBL2) · Intel Core 2 Duo processor T5470 (1.6GHz 800MHz 2MBL2) · Intel Core 2 Duo processor T7250 (2.0GHz 800MHz 2MBL2) · Intel Core 2 Duo processor T5270 (1.4GHz 800MHz 2MBL2) · Intel Core 2 Duo processor T7700 (2.4GHz 800MHz 4MBL2) · Intel Core 2 Duo processor T5750 (2.00GHz 667MHz 2MBL2) · Intel Core 2 Duo processor T2370 (1.73GHz 533MHz 1MBL2) · Intel Core 2 Duo processor T8100 (2.1GHz 800MHz 3MBL2) · Intel Core 2 Duo processor T8300 (2.4GHz 800MHz 3MBL2) · Intel Core 2 Duo processor T9300 (2.5GHz 800MHz 6MBL2) Bus architecture · · · · · · 667-MHz PSB 667-MHz DDR2 SDRAM (PC2-5300) HUB link PCI bus LPC bus PCI Express bus Graphic memory chip · Intel 945GM/PM · Intel 965GM/PM · NVIDIA G72M-V (GO 7300) · 14.1-inch wide, 16M colors, WXGA (1280 × 768 resolution) TFT color LCD · 15.4-inch, 16M colors, WXGA (1280 × 800 resolution) TFT color LCD · 15.4-inch, 16M colors, WSXGA+ (1680 × 1050 resolution) TFT color LCD · · · · · · · · · 256-MB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 512-MB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 512-MB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 2 1-GB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 1-GB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 2 256-MB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 512-MB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 1-GB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 2-GB DDR2-667 SDRAM SO-DIMM (PC2-5300) card × 1 (maximum of 2.0 GB) Display Standard memory Optional memory CMOS RAM · 242 bytes (continued) Lenovo 3000 N100 and N200 31 Product overview Feature Description Hard disk drive · · · · · · 40 GB, 5400 rpm, 9.5 mm high, SATA interface 60 GB, 5400 rpm, 9.5 mm high, SATA interface 80 GB, 5400 rpm, 9.5 mm high, SATA interface 100 GB, 5400 rpm, 9.5 mm high, SATA interface 120 GB, 5400 rpm, 9.5 mm high, SATA interface 160 GB, 5400 rpm, 9.5 mm high, SATA interface Supported hard disk drives are depend on the model. Optical drive · CD-ROM drive, 12.7 mm high · DVD/CD-RW combo drive, 12.7 mm high · DVD-RAM/RW drive, 12.7 mm high · · · · · · · · 5-1 Digital Media Reader External monitor connector Stereo headphone jack Monaural microphone jack RJ11 connector RJ45 connector TV-out connector (S-Video) Universal serial bus (USB) connector °¡ 4 (compatible with USB 1.1 and 2.0) · IEEE 1394 connector · 56.6 Kbps · Built-in stereo speakers · Software control volume · 10/100 Ethernet · · · · Intel PRO Wireless 3945ABG Mini-PCI Express Adapter Broadcom 802.11ag WLAN PCI-E Mini Card Broadcom 802.11bg WLAN PCI-E Mini Card Lenovo 11a/b/g/n Wireless LAN Mini-PCI Express Adapter · Intel Wireless WiFi Link 4965AGN · PC Card (Type-II) × 1 · ExpressCard slot · Bluetooth daughter card · MDC-1.5, 56 kbps V.92 Yes · Li-ion battery (6 cells) 2.2 Ah · Li-ion battery (9 cells) 2.2 Ah · 65-watt (20 V) slim type · 90-watt (20 V) type · · · · · · · Windows XP Professional Windows XP Home Edition Windows Vista. Home Premium (32 bit) Windows Vista Home Basic (32 bit) Windows Vista Business (32 bit) Windows Vista Business (64 bit) Windows Vista Ultimate (32 bit) I/O port Internal modem Audio Ethernet (on the system board) Mini PCI adapter PC Card slot for MT 0689 and 0768 ExpressCard slot for MT 0769 Bluetooth wireless (some models) Modem Touch pad Battery AC adapter Preinstalled operating system 32 MT 0689, 0768, and 0769 Product overview Status indicators The system status indicators show the status of the computer, as follows: 1 2 3 4 5 6 7 8 Indicator 1 Caps lock Meaning Caps Lock mode is enabled. You can enter all alphabetic characters (A-Z) in uppercase without pressing the Shift key. To enable or disable Caps Lock mode, press the CapsLk key. The numeric keypad on the keyboard is enabled. To enable or disable the keypad, press and hold the Fn key, and press the NmLk key. Green: Data is being read from or written to the hard disk drive. When this indicator is on, do not put the computer into sleep (standby) mode or turn off the computer. Note: Do not move the system while the green drive-in-use light is on. Sudden physical shock could cause drive errors. Green: The computer is on and ready to use. This indicator stays lit whenever the computer is on and is not in sleep (standby) mode. Green: The wireless feature (the IEEE 802.11 standard or the IEEE802.11n) is on, and the radio link is ready for use. Blinking green: Data is being transmitted. 2 Num lock 3 Drive in use 4 Power on 5 Wireless status (continued) Lenovo 3000 N100 and N200 33 Product overview Indicator 6 Bluetooth status R Meaning Green: Bluetooth wireless is operational. This indicator is on when Bluetooth wireless is on and not in suspend mode. Green: The battery is charged between 80% to 100% of the capacity, and being discharged between 0% to 80% of the capacity. Blinking green: The battery is charged between 20% to 80% of the capacity, and being charged. Orange: The battery is charged between 5% and 20% of the capacity, and being discharged. Blinking orange (slow): The battery is charged between 5% to 20% of the capacity, and being charged. Blinking orange (rapid): The battery is charged between 0% to 5% of the capacity. Green: The computer is in sleep (standby) mode. Blinking green: The computer is entering sleep (standby) mode or hibernation mode, or is resuming normal operation. 7 Battery status 8 Sleep (standby) status FRU tests The following table shows the test for each FRU. FRU System board LCD unit Keyboard Hard disk drive Diskette drive Memory Applicable test 1. Diagnostics --> CPU/Coprocessor 2. Diagnostics --> Systemboard 1. Diagnostics --> Video Adapter 2. Interactive Tests --> Video 1. Diagnostics --> Systemboard --> Keyboard 2. Interactive Tests --> Keyboard Diagnostics --> Fixed Disks v Diagnostics --> Diskette Drives 1. If two DIMMs are installed, remove one of them and run Diagnostics --> Memory Test--Quick. 2. If the problem does not recur, return the DIMM to its place, remove the other one, and run the test again. 3. If the test does not detect the error, run Diagnostics --> Memory Test--Full. 34 MT 0689, 0768, and 0769 Product overview Fn key combinations The following table shows the function of each combination of Fn with a function key. Key combination Description Fn+F1 Fn+F2 Fn+F3 Fn+F4 Fn+F5 Volume down. Volume up. Reserved. Put the computer in sleep (standby) mode. To return to normal operation, press the Fn key only, without pressing a function key. Enable or disable the built-in wireless networking features and the Bluetooth features. If you press Fn+F5, a list of wireless features is displayed. You can quickly change the power state of each feature in the list. Reserved. Open the window for Choose Presentation or Display scheme. If you press this combination of keys, a list of schemes is displayed in the window. You can quickly select a scheme in the list. Reserved. Reserved. Make the computer display less bright. Make the computer display brighter. Put the computer into hibernation mode. To return to normal operation, press the power button. Mute the sound from the computer. Scroll Lock (ScrLk). Numeric Lock (NmLk) Has the same function as the SysRq key. Has the same function as the Break key. Has the same function as the Home key. Has the same function as the End key. These key combinations work with Windows Media Player. Fn+down arrow key works for the Play or Pause button, Fn+up arrow key for the Stop button, Fn+right arrow key for the Next Track button, and Fn+left arrow key for the Previous Track button. Fn+F6 Fn+F7 Fn+F8 Fn+F9 Fn+F10 Fn+F11 Fn+F12 Fn+Esc Fn+Insert Fn+Delete Fn+PrtSc Fn+Pause Fn+PgUp Fn+PgDn Fn+cursor keys Lenovo 3000 N100 and N200 35 Symptom-to-FRU index Symptom-to-FRU index The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type. Note: Do the FRU replacement or other actions in the sequence shown in the column headed "FRU or action, in sequence." If replacing a FRU does not solve the problem, put the original part back in the computer. Do not replace a nondefective FRU. This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next. A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number. If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to "Intermittent problems" on page 41. Note For a device not supported by diagnostic codes in the Lenovo 3000 notebook computers, see the manual for that device. Numeric error codes Symptom or error 0200 Failure Fixed Disk FRU or action, in sequence 1. Reseat the hard disk drive. 2. Load Setup Defaults in BIOS Setup Utility. 3. Hard disk drive. 4. System board. 1. Keyboard. 2. System board. Load Setup Defaults in BIOS Setup Utility. 021x Keyboard error 0220 Monitor type does not match CMOS--Run SETUP 0230 Shadow RAM Failed at offset:nnnn 0231 System RAM Failed at offset:nnnn 0232 Extended RAM Failed at offset:nnnn 0250 System battery is dead--Replace and run SETUP System board. 1. DIMM. 2. System board. 1. DIMM. 2. System board. 1. Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 1. Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0251 System CMOS checksum bad--Default configuration use 36 MT 0689, 0768, and 0769 Symptom-to-FRU index Symptom or error 0260 System timer error FRU or action, in sequence 1. Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 3. System board. 1. Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 3. System board. 1. Load "Setup Default" in BIOS Setup Utility. 2. DIMM. 3. System board. 1. Load Setup Defaults in BIOS Setup Utility. 2. Replace the backup battery. 3. System board. 1. DIMM. 2. System board. 1. DIMM. 2. System board. 1. DIMM. 2. System board. 0270 Real time clock error 0280 Previous boot incomplete-- Default configuration used 02F4 EISA CMOS not writable 02F5 DMA test failed 02F6 Software NMI failed 02F7 Fail-safe timer NMI failed Lenovo 3000 N100 and N200 37 Symptom-to-FRU index Error messages Symptom or error Unsupported memory. Device address conflict. FRU or action, in sequence DIMM. Make sure to use supported memory. 1. Load "Setup Defaults" in the BIOS Setup Utility. 2. Backup battery. 3. System board. 1. Load "Setup Defaults" in the BIOS Setup Utility. 2. Backup battery. 3. System board. 1. DIMM. 2. System board. 1. DIMM. 2. System board. 1. Load "Setup Defaults" in the BIOS Setup Utility. 2. Backup battery. 3. System board. 1. Restore the system configuration to what it was before the computer entered hibernation mode. 2. If memory size has been changed, re-create the hibernation file. 1. Fan. 2. Thermal grease. 3. System board. System board. The Predesktop Area in the HDD is corrupted. Restore it from a recovery disc. Check the status of device which you want to boot from. Device not found. 1. The device you want to boot from. 2. System board. Device Error. 1. The device you want to boot from. 2. System board. No valid operating system. 1. Check that the operating system has no failure and is installed correctly. 2. Reinstall the operation system. Excluded from boot order. v Enter the BIOS Setup Utility and add the device in boot order. Allocation error for device. Failing bits: nnnn. Invalid system configuration data. I/O device IRQ conflict. Hibernation error. Fan error. Thermal sensing error. Authentication of system services failed. Press to resume. Cannot boot from any device. 38 MT 0689, 0768, and 0769 Symptom-to-FRU index Beep symptoms Symptom or error One beep and a blank, unreadable, or flashing LCD. FRU or action, in sequence 1. 2. 3. 4. Reseat the LCD connector. LCD assembly. External CRT. System board. One long and two short beeps, and a blank or unreadable LCD. Two short beeps with error codes. Two short beeps and a blank screen. Three short beeps, pause, three more short beeps, and one short beep. One short beep, pause, three short beeps, pause, three more short beeps, and one short beep. Only the cursor appears. Four cycles of four short beeps and a blank screen. Five short beeps and a blank screen. 1. System board. 2. LCD assembly. 3. DIMM. POST error. See "Numeric error codes" on page 36. 1. System board. 2. DIMM. 1. DIMM. 2. System board Reinstall the operating system. System board (security chip) System board No-beep symptoms Symptom or error FRU or action, in sequence No beep, power-on indicator on, LCD blank, 1. Make sure that every connector is and no POST. connected tightly and correctly. 2. DIMM. 3. System board. No beep, power-on indicator on, and LCD blank during POST. The power-on password prompt appears. 1. Reseat DIMM. 2. System board. A power-on password or a supervisor password is set. Type the password and press Enter. A hard-disk password is set. Type the password and press Enter. The hard-disk password prompt appears. Lenovo 3000 N100 and N200 39 Symptom-to-FRU index LCD-related symptoms Important The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of missing, discolored, or lighted dots in any background is: v WXGA: 8 or more bright dots, 8 or more dark dots, or a total of 9 or more bright and dark dots. v WSXGA+: 11 or more bright dots, 13 or more dark dots, or a total of 16 or more bright and dark dots. Note: A bright dot means a pixel is always on (white or color.) A dark dot means a pixel is always off (black color.) Symptom or error No beep, power-on indicator on, and a blank LCD during POST. v v v v v v v v LCD LCD LCD LCD backlight not working. too dark. brightness cannot be adjusted. contrast cannot be adjusted. FRU or action, in sequence System board. 1. Reseat the LCD connectors. 2. LCD assembly. 3. System board. 1. See important note for "LCD-related symptoms." 2. Reseat all LCD connectors. 3. LCD assembly. 4. System board. LCD assembly. LCD screen unreadable. Characters missing pixels. Screen abnormal. Wrong color displayed. Horizontal or vertical lines displayed on LCD. 40 MT 0689, 0768, and 0769 Symptom-to-FRU index Intermittent problems Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a problem recurs. When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects). Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. (See "Power system checkout" on page 26.) 1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-Lenovo 3000 devices b. Devices attached to the port replicator c. Printer, mouse, and other external devices d. Battery pack e. Hard disk drive f. External diskette drive or optical drive g. DIMM h. Optical disk or diskette in the internal drive i. PC Cards 4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a. System board b. LCD assembly Lenovo 3000 N100 and N200 41 FRU replacement notices FRU replacement notices This section contains notices related to removing and replacing parts. Read this section carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the Lenovo 3000 computer, this problem is addressed with special nylon-coated screws that have the following characteristics: v They maintain tight connections. v They do not easily come loose, even with shock or vibration. v They are harder to tighten. v Each one should be used only once. Do the following when you service this machine: v Keep the screw kit (for the P/N, see "Miscellaneous parts" on page 152) in your tool bag. v Always use new screws. v Use a torque screwdriver if you have one. Tighten screws as follows: v Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part: 90 degrees more (Cross-section) v Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card: 180 degrees more (Cross-section) v Torque driver If you have a torque driver, refer to the "Torque" column for each step. v Make sure that you use the correct screw. If you have a torque screwdriver, tighten all screws firmly to the torque shown in the table. Never use a screw that you removed. Use a new one. Make sure that all of the screws are tightened firmly. v Ensure torque screwdrivers are calibrated correctly following country specifications. Retaining serial numbers This section includes the following descriptions: v "Restoring the serial number of the system unit" on page 43 42 MT 0689, 0768, and 0769 FRU replacement notices v "Retaining the UUID" v "Reading or writing the ECA information" Restoring the serial number of the system unit When the computer was manufactured, the EEPROM on the system board was loaded with the serial numbers of the system and all major components. These numbers need to remain the same throughout the life of the computer. If you replace the system board, you must restore the serial number of the system unit to its original value. Before replacing the system board, save the original serial number by doing the following: 1. Install the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 1. Set System Identification. 3. Select 2. Read S/N data from EEPROM. The serial number of each device in your computer is displayed; the serial number of the system unit is listed as follows: v 20: Serial number Write down that number. Note: The serial number of the system unit is also written on the label attached to the bottom of the computer. After you have replaced the system board, restore the serial number by doing the following: 1. Install the CE Utility Diskette for Lenovo 3000 notebooks and restart the computer. 2. From the main menu, select 1. Set System Identification. 3. Select 1. Add S/N data from EEPROM. Follow the instructions on the screen. Retaining the UUID The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to your computer at production and stored in the EEPROM of your system board. The algorithm that generates the number is designed to provide unique IDs until the year A.D. 3400. No two computers in the world have the same number. When you replace the system board, you must set the UUID on the new system board as follows: 1. Install the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 4. Assign UUID. A new UUID is created and written. If a valid UUID already exists, it is not overwritten. Reading or writing the ECA information Information on Engineering Change Announcements (ECA) are stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. Lenovo 3000 N100 and N200 43 FRU replacement notices To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the CE Utility Diskette for Lenovo 3000 notebooks. 1. Insert the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To read ECA information, select 2. Read ECA/rework number from EEPROM and follow the instruction. 4. To read box build date, select 5. Read box build date from EEPROM, and follow the instruction on the screen. After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA's application. Use the CE Utility Diskette for Lenovo 3000 notebooks to update the EEPROM. Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed be the same as the machine type of the machine that had the ECA applied to it. 1. Insert the CE Utility Diskette for Lenovo 3000 notebooks, and restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instruction. 4. To write box build date, select 4. Write box build date from EEPROM, and follow the instruction on the screen. If the system board is being replaced, try to read the ECA information from the old system board and transfer the information to the new system. If the system board is inoperable, this will not be possible. 44 MT 0689, 0768, and 0769