January 2000 This manual supports: ThinkPad 570 (MT 2643/2644) ThinkPad 570E (MT 2643/2644) Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 111. First Edition (January 2000) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer or express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes to the products or the programs described in this publication at any time. It is possible that this publication may contain references to, or information about, IBM products (machines and programs), programming, or services that are not announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country. Requests for technical information about IBM products should be made to your IBM authorized dealer or your IBM marketing representative. Copyright International Business Machines Corporation 2000. All rights reserved. Note to U.S. Government Users ­ Documentation related to restricted rights ­ Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. Contents Introduction . . . . . . . . . . . . . . . . . . . Important Service Information ........... How to Use Error Messages .......... How to Read POST Error Messages ...... Drive and Diskette Compatibility Matrix . . . . . . . Safety Notices (Multi-lingual Translations) ..... Safety Information ................ General Safety ................ Electrical Safety . . . . . . . . . . . . . . . . Safety Inspection Guide ............ Handling Electrostatic Discharge-Sensitive Devices Grounding Requirements . . . . . . . . . . . . Laser compliance statement . . . . . . . . . . . . General descriptions . . . . Read this first . . . . . . . . Related service information . Reset switch ...... Service Web site .... Passwords ....... Power management features Checkout guide . . . . . . . Testing the computer .. Detecting system information Power system checkout . ThinkPad 570 and 570E .. Product overview . . . . . . Specifications . . . . . . Status indicators . . . . . Structure ........ Fn key combinations . . . Symptom-to-FRU index . . . Numeric error codes . . . Error messages . . . . . Beep symptoms . . . . . LCD-related symptoms . . Intermittent problems . . . Undetermined problems . FRU replacement notices .. Screw notices . . . . . . Retaining serial numbers . Removing and replacing a FRU 1010 Battery pack . . . . 1020 Backup battery .. 1030 DIMM . . . . . . . 1040 Hard disk drive .. 1050 Keyboard . . . . . 1060 Center cover ... 1070 Modem card . . . . Copyright IBM Corp. 2000 ....... ....... ....... ....... ....... ....... ....... ........ ........ with PC-Doctor ........ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 2 2 3 4 11 11 12 13 15 15 16 19 19 22 22 22 22 24 27 27 28 29 33 35 35 37 38 41 42 42 44 45 45 46 46 48 48 49 51 53 54 56 57 59 61 62 . . . . . . . . . . . . . . . . . . . . . . . . iii 1080 Frame and power switch . . 1090 Audio card ........ 1100 Modem jack . . . . . . . . 1110 Speaker . . . . . . . . . . 1120 Audio cable . . . . . . . . 1130 PC Card slots . . . . . . . 1140 Hard disk drive cable ... 1150 Upper shield ....... 1160 Fan . . . . . . . . . . . . 1170 LCD unit ......... 1180 System board assembly .. 1190 I/O Connector cable or system 2010 LCD front bezel . . . . . . 2020 Inverter card ....... 2030 LCD panel ........ 2040 Hinges .......... 3010 Blank bezel in the UltraBase Battery pack in the UltraBase . . . Locations . . . . . . . . . . . . . . Front view . . . . . . . . . . . . Rear view . . . . . . . . . . . . Bottom view . . . . . . . . . . . Password pads ......... Parts List . . . . . . . . . . . . . . LCD FRU . . . . . . . . . . . . Keyboard . . . . . . . . . . . . Common Parts List ....... Notices . . . . . . . . . . . . . . . Trademarks . . . . . . . . . . . ... ... ... ... ... ... ... ... ... ... ... board ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 65 66 67 69 70 71 74 77 79 81 82 84 87 88 91 92 93 94 94 96 97 98 99 103 106 108 111 111 iv ThinkPad 570 and 570E Hardware Maintenance Manual Introduction Important Service Information Important Diskette fixes are customer installable. The diskette fixes are located on the PC Company Bulletin Board Service (BBS). The direct phone line for modem connection is 919-557-0001 or tieline 255-0001. Advise customers to contact the PC Company HelpCenter at 800-772-2227 if they need assistance in obtaining or installing any diskette fixes. Customers in Canada should call IBM HelpPC at 800-565-3344 for assistance or down-load information. The Canadian BBS phone numbers are: Montreal Toronto Vancouver Winnipeg 514-938-3022 905-316-4255 604-664-6464 204-934-2735 FRU Replacement Strategy Before Replacing Parts Ensure that all diskette fixes are installed prior to replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary FRU replacement and service expense: If you are instructed to replace a FRU and that does not correct the problem, reinstall the original FRU before you continue. Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and the first board that you replaced does not correct the problem, reinstall the original board, then replace the other (processor or system) board. If an adapter or device consists of more than one FRU, an error code may be caused by any of the FRUs. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Copyright IBM Corp. 2000 1 Attention A customized setup configuration (other than default settings) may exist on the computer you are servicing. Running Automatic Configuration may alter those settings. Note the current configuration settings (using the View Configuration option) and verify that the settings are in place when service is complete. Hard Disk Drive Replacement Strategy: Always try to run a low-level format before replacing a hard disk drive. Attention The drive startup sequence in the computer you are servicing might have been changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive. How to Use Error Messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. How to Read POST Error Messages POST error messages are displayed on the screen as three, four, five, or eight digits. The error messages that can be displayed as shorter POST messages are highlighted in this index. Some digits will represent different information for SCSI errors versus non-SCSI errors. The following example shows which digits display the shorter POST error messages and also defines the SCSI information in an eight-digit error message. Shorter POST Messages Reserved Size (SCSI) Slot Number (SCSI) Device Code Logical Unit Number (SCSI) ID (SCSI) All SCSI devices are set to a different SCSI ID. Duplicate SCSI ID settings can generate a false error message. Use the SCSI ID to determine whether the error message is coming from an internal or an external device. 2 ThinkPad 570 and 570E Hardware Maintenance Manual Drive and Diskette Compatibility Matrix The following table provides identification information for 3.5-inch drives. Diskette Drive 3.5-Inch - 1.44MB 3.5-Inch - 2.88MB Identifying Mark 1.44 on the eject button 2.88 on the eject button The following table provides compatibility information for 3.5-inch diskettes and 3.5-inch diskette drives. Diskette Capacity 1.0MB 2.0MB 4.0MB 1.44MB Drive Read/Write Read/Write Not Compatible 2.88MB Drive Read/Write Read/Write Read/Write The following table provides identification information for 5.25-inch diskette drives. Diskette Drive 5.25-Inch - 360KB (External) 5.25-Inch - 1.2MB (Internal) Identifying Mark Asterisk on bezel 1.2 on the eject button The following table provides compatibility information for 5.25-inch diskettes and 5.25-inch diskette drives. Diskette Capacity 360KB 1.2MB 360KB Drive Read/Write Not Compatible 1.2MB Drive Read/Write Read/Write Note: A 360KB diskette written to or formatted on a 1.2MB drive can be read reliably only on a 1.2MB drive. Introduction 3 Safety Notices (Multi-lingual Translations) In this manual, safety notices appear in English with a page number reference to the appropriate multi-lingual, translated safety notice found in this section. The following safety notices are provided in English, French, German, Italian, and Spanish languages. Safety Notice 1 Before the computer is powered-on after FRU replacement, make sure all screws, springs, or other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts. Avant de remettre l'ordinateur sous tension après remplacement d'une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l'unité et assurez-vous qu'aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit. Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder -splitter können Kurzschlüsse erzeugen. Prima di accendere l'elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all'interno dell'elaboratore. Verificare ciò scuotendo l'elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi. Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos. 4 ThinkPad 570 and 570E Hardware Maintenance Manual Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble it, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l'eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l'horloge temps réel, veillez à n'uti ...