ThinkPad R32 Series Hardware Maintenance Manual Before using this information and the product it supports, be sure to read the general information under "Introduction" on page 1, and "Notices" on page 241. First Edition(November 2002) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative. © Copyright International Business Machines Corporation 2002. All rights reserved. Note to US Government Users -- Documentation related to restricted rights -- Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. Preface About this manual This manual contains service and reference information for IBM ThinkPad R32 Series Hardware Maintenance Manual products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. The manual is divided into sections as follows: v The Introduction section provides general information, guidelines, and safety information required to service computers. v The product-specific section includes service, reference, and product-specific parts information. Important This manual is intended for trained servicers who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM ThinkPad product, be sure to review the safety information under "Safety Notices (Multi-lingual Translations)" on page 3,"Safety Information" on page 11 and "Laser Compliance Statement" on page 16 iii iv ThinkPad R32 Series Contents Preface . . . . . . . . . . . . . . . iii ThinkPad R32 Series Hardware Maintenance Manual 1 Introduction . . . . . . . . . . . . . . 1 Important Service Information. . . . . . . . 1 Drive and Diskette Compatibility Matrix . . . . . 2 Safety Notices (Multi-lingual Translations) . . . . 3 Safety Information. . . . . . . . . . . 11 Laser Compliance Statement . . . . . . . 16 General Descriptions . . . . . . . . . . . 19 Read this first . . . . . . . . . . . . . 20 What to do first . . . . . . . . . . . 20 FRU replacement notices . . . . . . . . . 22 LCD replacement notice . . . . . . . . . 22 Screw notices . . . . . . . . . . . . 22 System board/LCD/Inverter replacement notice 23 Related service information . . . . . . . . . 26 Power button as reset switch . . . . . . . 26 Running a low-level format . . . . . . . . 26 Service Web site . . . . . . . . . . . 26 Passwords . . . . . . . . . . . . . 26 Power management features . . . . . . . 28 Fn key combinations . . . . . . . . . . 30 Product recovery program . . . . . . . . 30 Flash BIOS. . . . . . . . . . . . . 33 Checkout guide . . . . . . . . . . . . 34 Testing the computer . . . . . . . . . . 34 Related service information . . . . . . . . 35 Power systems checkout. . . . . . . . . 36 Symptom-to-FRU Index . . . . . . . . . . 39 Numeric Error Codes and Messages . . . . . 39 Beep Symptoms . . . . . . . . . . . 47 LCD-Related Symptoms . . . . . . . . . 49 Keyboard/TrackPoint-Related Symptoms . . . . 50 Indicator-Related Symptoms. . . . . . . . 50 Power-Related Symptoms . . . . . . . . 50 Memory-Related Symptom . . . . . . . . 51 Audio-Related Symptoms . . . . . . . . 51 PC Card (PCMCIA)-Related Symptoms . . . . 51 Power Management-Related Symptoms . . . . 52 Peripheral-Device-Related Symptoms . . . . . 52 Modem-Related Symptom . . . . . . . . 53 Operating System-Related Symptom . . . . . 53 Intermittent Problems . . . . . . . . . . 53 Undetermined Problems . . . . . . . . . 54 ThinkPad R32 Series Part I . . . . . . . . . 55 Product overview . . . . . . . . . . . 56 FRU removals and replacements . . . . . . 62 Locations . . . . . . . . . . . . . 98 Parts list . . . . . . . . . . . . . 101 v ThinkPad R32 Series Part II . . Product overview . . . . FRU removals and replacements Locations . . . . . . . Parts list . . . . . . . ThinkPad R32 Series Part III . . Product overview . . . . FRU removals and replacements Locations . . . . . . . Parts list . . . . . . . Notices . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 116 122 158 161 175 176 182 219 222 241 242 vi ThinkPad R32 Series ThinkPad R32 Series Hardware Maintenance Manual Introduction Important Service Information Important Diskette fixes are customer-installable. The diskette fixes are posted on the IBM support site http://www.pc.ibm.com/support/ . Advise customers to contact the PC Company HelpCenter at 800-772-2227 if they need assistance in obtaining or installing any diskette fixes. Customers in Canada should call IBM HelpPC at 800-565-3344 for assistance or download information. FRU Replacement Strategy Before Replacing Parts Ensure that all diskette fixes are installed prior to replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary FRU replacement and service expense: v If you are instructed to replace a FRU and that does not correct the problem, reinstall the original FRU before you continue. v Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and the first board that you replaced does not correct the problem, reinstall the original board, then replace the other (processor or system) board. v If an adapter or device consists of more than one FRU, an error code may be caused by any of the FRUs. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: A customized setup configuration (other than default settings) may exist on the computer you are servicing. Running Automatic Configuration may alter those settings. Note the current configuration settings (using the View Configuration option) and verify that the settings are in place when service is complete. 1 Hard Disk Drive Replacement Strategy Always try to run a low-level format before replacing a hard disk drive. Attention: The drive startup sequence in the computer you are servicing might have been changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be over-written if you select an incorrect drive. How to Use Error Messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. How to Read POST Error Messages POST error messages are displayed on the screen as three, four, five, or eight digits. The error messages that can be displayed as shorter POST messages are highlighted in this index. Some digits will represent different information for SCSI errors versus non-SCSI errors. All SCSI devices are set to a different SCSI ID. Duplicate SCSI ID settings can generate a false error message. Use the SCSI ID to determine whether the error message is coming from an internal or an external device. Drive and Diskette Compatibility Matrix The following table provides identification information for 3.5-inch drives. Diskette Drive 3.5-Inch - 1.44MB 3.5-Inch - 2.88MB Identifying Mark 1.44 on the eject button 2.88 on the eject button The following table provides compatibility information for 3.5-inch diskettes and 3.5-inch diskette drives. Diskette Capacity 1.0MB 2.0MB 4.0MB 1.44MB Drive Read/Write Read/Write Not Compatible 2.88MB Drive Read/Write Read/Write Read/Write 2 ThinkPad R32 Series Safety Notices (Multi-lingual Translations) In this manual, safety notices appear in English with a page number reference to the appropriate multi-lingual, translated safety notice found in this section. The following safety notices are provided in English, French, German, Italian, and Spanish. Safety Notice 1 Before the computer is powered-on after FRU replacement, make sure all screws, springs, or other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts. Avant de remettre l'ordinateur sous tension après remplacement d'une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l'unité et assurez-vous qu'aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit. Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, mu sichergestellt werden, da keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer mu geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder -splitter können Kurzschlüsse erzeugen. Prima di accendere l'elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all'interno dell'elaboratore. Verificare ciò scuotendo l'elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi. Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos. MT 2658/2659/2677 3 Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble it, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l'eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l'horloge temps réel, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre feu ou d'exploser. Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Bereitschafts- oder Systembatterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. 4 ThinkPad R32 Series (Continued) Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non smontarle, ricaricarle, gettarle nel fuoco o nell'acqua né cortocircuitarle. Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria dell'RTC (real time clock) o la batteria di supporto, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No las desmonte, ni recargue, ni las eche al fuego o al agua n ...