ThinkPad Computer Hardware Maintenance Manual July 2005 This manual supports: ThinkPad X30, X31, X32 (MT 2672, 2673, 2884, 2885) ThinkPad Dock (MT 2631) ThinkPad Dock II (MT 2877) Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 188. First Edition (July 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents About this manual . . . . . . . . . . .1 Introduction . . . . . . . . . . . . . 3 Important service information . . . . . . . . . 3 Strategy for replacing FRUs . . . . . . . . . 3 Strategy for replacing a hard disk drive . . . . . 4 How to use error messages . . . . . . . . 4 Strategy for replacing FRUs for CTO, CMV, and GAV 4 Product definition . . . . . . . . . . . 4 FRU identification for CTO, CMV, and GAV products 5 Important information about replacing RoHS compliant FRUs . . . . . . . . . . . . . . . 7 Diskette compatibility matrix . . . . . . . . . 8 Safety notices: multilingual translations . . . . . . 8 Safety information . . . . . . . . . . . . 20 General safety . . . . . . . . . . . . 20 Electrical safety . . . . . . . . . . . 21 Safety inspection guide . . . . . . . . . 23 Handling devices that are sensitive to electrostatic discharge . . . . . . . . . . . . 24 Grounding requirements . . . . . . . . . 25 Laser compliance statement . . . . . . . . . 26 General descriptions . . . . . . . . Read this first . . . . . . . . . . . What to do first . . . . . . . . . Related service information . . . . . . . Service Web site . . . . . . . . . Restoring the pre-installed system . . . . Passwords . . . . . . . . . . . Power management . . . . . . . . Checkout guide . . . . . . . . . . Testing the computer . . . . . . . . Detecting system information with PC-Doctor . Power system checkout . . . . . . . ThinkPad X30, X31, X32 Product overview . . . Specifications . . . Status indicators . . FRU tests . . . . Fn key combinations . Symptom-to-FRU index . Numeric error codes . Error messages . . Beep symptoms . . No-beep symptoms . LCD-related symptoms Intermittent problems . Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 29 29 31 31 31 32 37 40 40 43 44 47 49 49 54 58 59 63 63 67 68 68 69 70 70 © Lenovo 2005. Portions © IBM Corp. 2005. iii FRU replacement notices . . . . . . Screw notices . . . . . . . . . Retaining serial numbers. . . . . . Removing and replacing a FRU. . . . . 1010 Battery pack. . . . . . . . 1020 Hard disk drive . . . . . . . 1030 DIMM cover . . . . . . . . 1040 DIMM . . . . . . . . . 1050 Backup battery . . . . . . . 1060 Keyboard . . . . . . . . 1070 Mini PCI adapter . . . . . . 1080 Fan assembly . . . . . . . 1090 Communication daughter card (CDC) 1100 Keyboard bezel . . . . . . 1110 PC card slot . . . . . . . 1120 Hinge cover and LCD assembly . 1130 Sub card assembly . . . . . 1140 Speaker assembly . . . . . 1150 System board and base cover . . 2010 LCD front bezel . . . . . . 2020 Inverter card . . . . . . . 2030 LCD panel . . . . . . . . 3010 ThinkPad Dock PCI cover . . . 3020 ThinkPad Dock top cover . . . 4010 ThinkPad Dock II PCI cover . . . 4020 ThinkPad Dock II top cover . . . Locations . . . . . . . . . . . Front view for X30 series . . . . . Rear view for X30 series . . . . . Bottom view for X30 series. . . . . Front view for X31 and X32 series . . Rear view for X31 and X32 series . . Bottom view for X31 and X32 series . . Locations for UltraBase X3 . . . . . Parts list . . . . . . . . . . . Overall . . . . . . . . . . AC adapters . . . . . . . . . LCD FRUs . . . . . . . . . Keyboard . . . . . . . . . . Recovery CDs . . . . . . . . Miscellaneous parts . . . . . . . Optional FRUs . . . . . . . . Common parts list . . . . . . . Notices . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 . 71 . 72 . 75 . 76 . 77 . 79 . 80 . 81 . 82 . 86 . 95 . 97 . 104 . 107 . 110 . 114 . 115 . 118 . 122 . 123 . 125 . 133 . 135 . 140 . 141 . 144 . 144 . 145 . 146 . 147 . 148 . 149 . 150 . 152 . 152 . 169 . 170 . 173 . 174 . 181 . 183 . 185 . 188 . 190 iv MT 2672, 2673, 2884, 2885 About this manual This manual contains service and reference information for ThinkPad® X30, X31, X32 (MT 2672, 2673, 2884, 2885), ThinkPad Dock (MT 2631), and ThinkPad Dock II (MT 2877) products. Use this manual along with the advanced diagnostic tests to troubleshoot problems. The manual is divided into sections as follows: v The common sections provide general information, guidelines, and safety information required in servicing computers. v The product-specific section includes service, reference, and product-specific parts information. Important This manual is intended for trained service personnel who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkPad product, be sure to review the safety information under "Safety notices: multilingual translations" on page 8, "Safety information" on page 20, and "Laser compliance statement" on page 26. © Lenovo 2005. Portions © IBM Corp. 2005. 1 2 MT 2672, 2673, 2884, 2885 Introduction Important service information Important BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/think/ support Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any diskette fixes. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information. Strategy for replacing FRUs Before replacing parts Make sure that all diskette fixes are installed before replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: v If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. v Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one. v If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect. © Lenovo 2005. Portions © IBM Corp. 2005. 3 Important service information Strategy for replacing a hard disk drive Always try to run a low-level format before replacing a hard disk drive. Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. How to use error messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Strategy for replacing FRUs for CTO, CMV, and GAV Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure an IBM® solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, PC Entitlement Warehouse (PEW), eSupport, and the HMM will load these products as the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). Custom Model Variant (CMV) This is a unique configuration that has been negotiated between IBM and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced. v The MTM portion of the machine label is the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). The PRODUCT ID portion of the machine label is the 4-digit MT and 3-digit CMV model (Example: 1829-W15). v The PEW record is the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). v eSupport will show both the CTO and CMV machine type models (Example: 1829-CTO and 1829-W15 will be found on the eSupport site.) 4 MT 2672, 2673, 2884, 2885 Important service information v The HMM will have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO). Again, CMVs are custom models and are not found in the HMM. General Announce Variant (GAV) This is a standard model (fixed configuration). GAVs are announced and offered to all customers. The MTM portion of the machine label is a 4-digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). Also, PEW, eSupport, and the HMM will list these products under the same fixed model number. FRU identification for CTO, CMV, and GAV products There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM. Using PEW v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, All CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model, where model = a "fixed part number", not "CTO" (Example: 1829-F1U). v PEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS. v Authorized IBM Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) Introduction 5 Important service information v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/think/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under "View by Document Type" select PARTS INFORMATION. Under "Filter by Category" select SERVICE PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FR ...