DSL Modem Internet Gateway with 4-port 10/100 Mbps switch DG814 Installation Guide Technical Support YOU MUST REGISTER TO OBTAIN TECHNICAL SUPPORT. PLEASE RETAIN PROOF OF PURCHASE AND THE WARRANTY INFORMATION. To register your product, get product support or obtain product information and product documentation, go to http://www.NETGEAR.com/register. You'll find technical support information at http://www.NETGEAR.com/ through the Customer Service area. If you want to contact technical support by telephone, see the support information card for the correct telephone number for your country. Technical support is available 24 hours a day, 7 days a week. NETGEAR, INC. E-mail: support@NETGEAR.com www.NETGEAR.com ©2002 by NETGEAR, Inc. All rights reserved. NETGEAR and Auto Uplink are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. Introduction DSL Modem Internet Gateway DG814 Thank you for purchasing a NETGEAR DG814 DSL Modem Internet Gateway. With this gateway you can have secure Internet access through its high-speed ADSL modem and share this modem with several computers. This installation guide shows you how to connect the gateway and configure it and your computers for secure Internet access. Setup is easy--follow the instructions in this guide and your system will be up and running quickly. With Auto UplinkTM on each network port, you don't have to worry about which type of Ethernet cable you use when you connect your computers, servers, or other network devices to the gateway. Each network port automatically configures itself correctly when you plug in the cable. If you have problems, there is a troubleshooting section on pages 11 and 12 to help you. You can get more detailed troubleshooting information from the Reference Manual on the CD, online at www.NETGEAR.com, or by phone. There's a short glossary available on page 13 if you have questions about terminology and a more extensive glossary in the Reference Manual. Installation Overview Estimated time: 15 to 30 minutes 1. 2. 3. 4. 5. 6. Gather the configuration information you have for your Internet account from your Internet Service Provider (ISP). Connect the gateway to one computer. Configure that computer to work with the gateway and restart the computer and gateway. Configure the gateway and go online to test the connection. Connect other computers, configure them and restart each. (optional) Configure for content filtering or port forwarding. (optional) On the DG814 Resource CD, you'll find the DG814 Installation Assistant, which supplements the instructions in this installation guide by animating the step-by-step procedures given here. For more detailed information about installation, troubleshooting and configuration procedures, see the Reference Manual on the CD. 1 What's in the Box DSL Modem Internet Gateway DG814 Power adapter DS Micro Filter Phone Cable When you open the box, verify that you received everything. The package includes: · · · · · · · · · DG814 DSL Modem Internet Gateway AC power adapter Microfilter splitter (depending on the country of purchase) Category 5 Ethernet straight-through cable Phone cable DG814 Resource CD, including a full Reference Manual and Installation Assistant DG814 Installation Guide (this document) Warranty and registration card Support information card 2 E LIN DG814 DSL Modem Internet Gateway Resource CD, installation guide, support information card & warranty/registration card LF ER ILT NE PHO L DSPN H Category 5 100 Mbps Ethernet cable Before installing the DG814 gateway, you should have active DSL service and an Internet account with an Internet Service Provider (ISP). For each computer that you want to connect to the gateway, you must have · An available RJ-45 Ethernet port (or adapter) -- either built-in or from a network interface card (NIC) installed in the computer. Note: If you have a built-in modem or a modem card, the telephone jack for the modem looks very similar to an RJ-45 Ethernet port, but the RJ-45 port is larger. 1 · · Gather Configuration Information from Your Internet Service Provider TCP/IP networking installed. Windows® computers: Client for Microsoft® Networks software installed. Note: TCP/IP and Client for Microsoft Networks is installed on most Windows computers. If you have viewed Web sites with a browser, you are ready to go. Please see the Reference Manual on the CD if you need help installing either on a Windows computer. · A Category 5 (Cat 5) Ethernet patch cable Note: There is one cable in the box with the gateway. Connection information Later in the setup process you'll use a Configuration Utility to configure the gateway to work with your network and, at that time, you'll need to know the type of account you have your ISP and specific account information. The next page includes blanks for you to fill in and refer to later. Note: Your ISP should have provided you with a summary sheet of all the information needed to connect your computer to the Internet. If you cannot locate the information, you'll have to contact your ISP. 3 Host and Domain Names Some ISPs use a specific host or domain name--like CCA7324-A or home. If you haven't been given specific information about host or domain names then use the following examples as a guide: · · If your main e-mail account with your ISP is aaa@yyy.com, then use aaa as your host name. (Your ISP might call this your account, user, host, computer or system name.) If your ISP's mail server is mail.xxx.yyy.com, then use xxx.yyy.com as the domain name. Account name: Domain name: Login Name If your ISP requires a login name and password (possibly because you have a PPPoE or PPPoA account), fill in the following: Login name: Password: Service name: (if required by your ISP) (may be your full e-mail address) Note: The login name could be called a user name or account name by your ISP. The login name is case sensitive. You must type it exactly as given by your ISP. For example, c_jones is a different login name than C_Jones or cjones. Fixed (or static) IP address If you have a static IP address through your ISP, fill in the following information: Internet IP address: Subnet mask: Gateway IP address: . . . . . . . . . Note: For example, a valid IP address could be 169.254.141.148. DNS server address information If you were given specific Domain Name System (DNS) server addresses, fill in the following: DNS Server IP address(es): . . . . . . 4 After unpacking the box and locating the configuration information, you can install the gateway. Note: You do not have to power down any equipment to do this, but if you need to move your computers (perhaps to get to ports in the back), you may want to shut down the computers before moving them. 2 1. 2. 3. 4. 5. Install the Gateway Line DSL Phone Connect the microfilter splitter into the telephone wall jack. Connect a phone cord between the DSL port and one of the smaller connector ports on the gateway. DG814 DSL Modem Internet Gateway Use an Ethernet cable to connect the computer to one of the four numbered Ethernet ports on the gateway. To use a telephone with this wall jack, connect a phone cord into the Phone port. Connect the power adapter into the back of the gateway and then plug the adapter into a power source (such as a wall socket or power strip). Note: If you want to connect other computers into the gateway, don't connect them now. Do that after you know that the gateway setup works with one computer. 4. Turn the gateway's power on. Note: If you don't want to connect a telephone at the wall jack, you may connect the gateway directly to the wall jack with a phone cord. You can connect a telephone to the gateway by placing a microfilter between the gateway and the telephone's cord. Check the setup · The Test light turns on for a few seconds and then goes off. Note: If the Test light stays on or blinks, go to Troubleshooting on page 11. · · The Power and Internet lights should be lit. The number of the port with the computer (if powered up) should be lit and may blink to show network activity. Note: If the connection is a 100 Mbps connection, the number is green. If it is a 10 Mbps connection, the number is yellow. If either the Power, Internet, or port number light isn't lit, go to Troubleshooting on page 11. 5 Next, you configure the computer to interact with the gateway. To do this, you configure the TCP/IP settings on the computer and then restart the network. How you do this depends on your computer. 3 Configure the Computer to Work with the Gateway and Restart the Network Windows Operating System Normally, you leave the TCP/IP setup parameters at their factory default settings unless you have a specific reason to change them. You should verify that the computer is set to `obtain an IP address automatically' in the Network control panel. Windows 98 or Me 1. 2. 3. 4. Choose Settings>Control Panel from the Start menu. Double-click the Network icon. Click the Configuration tab. In the list of installed network components, select the TCP/IP entry for the computer's Ethernet adapter or NIC. Click Properties. Click the IP Address tab. If not selected, select Obtain an IP address automatically. Click the Gateway tab. Select and remove any IP Gateway addresses that are listed. 5. 6. 3. 4. Windows 2000 or XP 1. 2. Right-click My Network Place and choose Properties. Double-click Local Area Network Connection and click Properties. Select Internet Protocol (TCP/IP) and click Properties. Select Obtain IP address automatically and Obtain DNS server address automatically. Click OK twice and click Close. Go to Restarting the Network. 5. 6. 7. 8. 9. 10. Click OK and click OK again to. close the Network control panel. 11. Go to Restarting the Network on the next page. 6 Windows 98/Me Macintosh Operating System Mac OS® 8.6 or 9.x 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. Choose Control Panels >TCP/IP from the Apple () menu. If not already selected, select Ethernet in the Connect via list. Select Using DHCP Server in the Configure list. Click the close box. Click Save. Go to Restarting the Network. Choose System Preferences from the Apple menu. Double-click Network. If not already selected, select Built-in Ethernet in the Configure list. If not already selected, select Using DHCP in the TCP/IP tab. Click Save. Go to Restarting the Network. Mac OS 8.6/9.x Mac OS X Linux® or UNIX® Operating System If you're installing the gateway with a Linux-based or UNIX-based computer, see your system documentation to set up TCP/IP networking to obtain IP addresses automatically using DHCP. Restarting the Network Once you've set up your computer to work with the gateway, you must reset the network for the devices to be able to communicate. 1. 2. 3. Turn the the gateway off, wait 15 seconds, and then power it up again. Wait until the Test light stops blinking. (10 seconds) Restart the computer that is connected to the gateway. Note: If the Test light stays lit, go to Troubleshooting on page 11. 7 Now you configure the gateway to work with your ISP. You'll need the information you filled in on page 4. You configure your gateway using Internet browser software such as Microsoft® Internet Explorer 5.0 or Netscape Navigator® 4.7 or later. 1. 2. Start a browser on the computer connected to the gateway. In the Address or Location box, type http://192.168.0.1 and press Enter or Return. Note: You may want to bookmark this address in your browser for handy access in the future. 4 3. 4. 5. 6. 7. Configure the Gateway and Test the Connection In the User Name box, type admin In the Password box, type password Click OK. The gateway's Configuration Utility screen appears. To configure the gateway, click Wizard Setup. Fill in the information in the first screen, click Next and follow the instructions on screen. Note: If you have questions, click the Help (?) button at the top of the screen to get more information. 8. Click Finish to have your information sent to the gateway. Test the Connection 1. 2. Open a new browser window. Go to NETGEAR's Web site (www.NETGEAR.com). Note: If NETGEAR'S Web site doesn't appear, go to Troubleshooting on page 11. 3. 4. Close the browser window showing NETGEAR's home page. Click Logout on the left navigation area and quit your browser. Note: If you get asked about closing the browser window, click Yes. 8 Now that you have one computer set up to access the Internet through the gateway, you can connect other computers so they can share access. 1. 2. For each computer, connect a Category 5 Ethernet cable between it and one of the remaining numbered Ethernet ports on the gateway. Check to make sure that the associated port number light is lit. The light flashes when data ...