READ ME FIRST! For trouble contact tec this Guide. PCI Faxmodem Installation Guide For Windows ® 2 Inse emp Insert the m modem wil modem bac the slot. NOTE: Proper difficult, becaus internal modem the modem is pr any part of the The modem on the back with the scr computer's part number 1.024.1947 1 Prepare for installation. troubleshooting help or to find out how to act technical support, see the other side of Guide. Insert the modem into the empty PCI expansion slot. rt the modem, gold edge first, into the slot. The em will fit snugly. You may need to rock the em back and forth firmly to properly seat it into slot. OTE: Properly seating this modem in the slot can be difficult, because it requires more force than some other internal modems. Use firm downward pressure. When the modem is properly installed, you will no longer see any part of the gold edge. 4 Install the modem driver If you are running Windows 95 and you are what version you have, right-click My Compu select Properties , and click General . Your o system is listed under "System." NOTE: If your computer does not immediately dete modem's metal bracket will cover the opening he back of the computer. Secure the modem the screw you removed in step 1. Replace the puter's cover. new hardware, shut down Windows and restart yo computer. If it still does not detect new hardware, y will need to complete this step manually. Click Settings, and then Control Panels. Double-cli Modems, and click Add. Follow the onscre instructions for a manual installation. If you have Windows 95 Version A: Turn your computer on. When the "New Hard Found" screen appears, insert your driver diske your 3.5-inch drive and choose then click . Type A:\ in the box and then click 3.5-inch drive uses a different letter, type th in place of "A." If you have Windows 95 Version B: Turn your computer on. When the "Update Driver Wizard" screen appears, insert your drive into your 3.5-inch drive and insert your driver disk click 5 Verify that the modem is properly installed. When your desktop returns, verify that your modem is properly installed. Click , point to , and click . Double-click the Modems icon. When the "Modems Properties" screen appears, you should see a description of your modem. Windows NT users will also see a COM port setting. If you have Windows 95 or 98, click the tab, and then click the COM port next to the description of your modem. Write down the COM port to which your modem is assigned (for example, ) in the box below. COM Port: Click . When the modem's command set appears in the box, you will have confirmation that your modem is functioning properly. If you do not see the command set, see the Troubleshooting section on the back of this Guide. Click then click . drivers. you are unsure Computer , and . Your operating immediately detect s and restart your ew hardware, you nually. Click Start, els. Double-click ow the onscreen ew Hardware ver diskette into and . If your type that letter Your Modem Here Description Your Modem Description Here "Update Device your driver diskette driver diskette into Install the Connections CD and TM 1 Prepare for installation. NOTE: Before you begin, we recommend you uninstall any other modems you have in your system. Click Windows Start, Settings, and then Control Panels, Double-click Modems to see if there are any previously installed modems on your system. Refer to your modem's documentation for instructions. If you have an older U.S. Robotics modem, see the "Uninstalling a U.S. Robotics Modem" chapter in your manual. Write the modem's serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem's box. 3 Con Plug one en jack on the end into an When you a telephone telephone's Shut down Windows. Turn off your computer and all peripherals. Unplug your computer, and remove the computer's cover. CAUTION: To avoid risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged from electrical outlets. Unscrew and remove the expansion slot cover at the back of an empty PCI expansion slot. The slot cover is located on the back of the computer and covers an opening on the computer case. The opening lines up with the slot (inside the computer), which is usually white plastic lined with metal. Driver Wizard" screen appears, insert your drive into your 3.5-inch drive and insert your driver disk your 3.5-inch drive and click . Click . When the "Insert Disk" appears, make sure you have the driver inserted into the computer's 3.5-inch driv . When the "Copying Files" appears, type A:\ in the box and click If you have Windows 98: Turn your computer on. When the "Add New H Wizard" screen appears, insert your driver diskette 3.5-inch drive and click . Select Search best driver for your device and click Floppy disk drives. If the location of your 3.5-inc not A:\ change it on the bottom section of this scr . You will be prompted to repeat this to install the voice driver files. If you have Windows NT: Turn your computer on. Insert your driver diskette 3.5-inch drive before you log in. Double-click Computer icon. Double-click your a:\ drive icon. click Setup .exe. When the "Modem Setup" screen click Install. When you see the Resources tab see the COM port that is assigned to your mod . When the "System Settings Change" appears, click Yes to restart your computer. Connect the modem to an analog phone line. g one end of the provided phone cord into the on the modem labeled and plug the other into an analog phone wall jack. en you are not using the modem, you can use a phone on the modem's phone line. Plug the phone's cord into the modem's jack labeled . your driver diskette driver diskette into rt Disk" screen driver diskette nch drive. Click Files" screen k . 6 Install the Connections CD and register your modem. Insert the Connections CD into your CD-ROM drive. The CD's installation utility should start automatically. If it does not, click and then click . In the box, type D:\setup.exe and then click . If your CD-ROM drive uses a different letter, type that letter in place of "D." TM d New Hardware r diskette into your ct Search for the . Select ur 3.5-inch drive is f this screen. Click peat this process diskette into your ble-click the My rive icon. Doublep" screen appears, rces tab, you will our modem. Click Change" window ter. The Setup Wizard on the CD guides you through installing the Connections program group and registering your modem. For instructions on how to install software from the CD, see the "Software Installation" chapter in the electronic User's Guide & Reference on the CD. IMPORTANT! In accordance with the ITU-T standard for 56K transmissions, this modem is capable of receiving downloads at up to 56 Kbps and sending at up to 31.2 Kbps. Due to FCC regulations on power output, receiving speeds are limited to 53 Kbps. Actual speeds may vary. This product requires compatible analog phone line and server equipment. See www.3com.com/56k for details. 3Com and U. S. Robotics are registered trademarks; x2 andConnections are trademarks of 3Com Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Copyright ©1998 3Com Corporation. All rights reserved. Troubleshooting Windows® 95 Users Read This First! 1. Click Windows Start , point to Settings , and click Control Panel. 2. Double-click the Modems icon. 3. Click the Diagnostics tab. 4. Click the COM port that your modem is assigned to so that it is highlighted. If you do not see your modem on this screen, you need to exit the "Modems Properties" screen by clicking Cancel . Click Start , Shut Down , select the Shut down the computer? option, and then click Yes. When your computer has shut down, turn it off and unplug it from its power outlet. Uninstall the modem from the computer. If it is an external, unplug its serial cable from the computer's COM port. If it is an internal, unplug the phone line and your telephone from the modem's PHONE and TELCO jacks. Then remove the computer's case and remove the modem from its slot. Reinstall the modem using the instructions in the electronic Installation Guide on the included CD, this time using a different slot for your internal modem or a different COM port for your external modem. Possible solution: You may have plugged your modem's phone cord into Plugging your modem's phone cord into a digital phone damage the modem. Call your phone company if you a whether or not your phone line is digital. Possible solution : If you have an external modem, you may be using the w adapter for your modem. Use only the power adapter t your modem. Possible solution: Your software may not have auto answer enabled. Ena answer feature. In your communication software's term ATS0=1 (ATS "zero"=1) and press ENTER. 5. Click More Info . You should see a list of the modem's ATI commands. Click OK and exit all open screens. If the ATI commands do not appear, continue reading to troubleshoot your modem. You need to enable auto answer before every session your software's initialization string to permanently enabl Possible solution: If you have voice mail, your dial tone may be altered be sages are waiting. Answer your voice mail to restore yo tone. ____________________________________________ Problem: Both modems sound like they are excha they fail to establish a connection. ____________________________________________ Problem: The computer or software will not recognize the modem. Possiblesolution: You may have an IRQ conflict. If you have an internal modem installed in an ISA slot on a Windows 95 system: 1. Right-click the My Computer icon on your desktop. 2. Click Properties . 3. Click the Device Manager tab. · If you see a yellow exclamation point over your modem, you have a resource conflict, and it is probably an IRQ conflict. · If you do not see a yellow exclamation point, you may still have an IRQ conflict. Continue with the next "Possible solution:" in this section. If the remaining "Possible solutions:" do not solve your problem, continue with step 4 below. 4. Click the modem's name to select it. 5. Click Remove. 6. You will be asked if you are sure you want to remove the device. Click OK. 7. When the "Confirm Device Removal" screen disappears, shut down Windows and turn off your computer. 8. Unplug the computer from its electrical outlet. 9. Remove the computer's cover,and physically remove the modem from its slot. 10. Reinstall the modem using the Installation Guide instructions. Use a different slot from the one used in the initial installation. Possible solution: You may have a poor line connection. Place the call ag routed differently each time. To verify a valid phone conn your communication software's terminal mode and typ ATDT18472626000 and press ENTER. This dials If you must dial a number (such as "9") to reach an out that number right after ATDT. __________________________________________ Problem: Your 56K modem cannot achieve a 56K In _________________________________________ Possible solution: V.90 supports speeds of up to 56K. Due to phone line actual speeds will vary; this does not mean you have n V.90 connection. Our research shows that the vast m telephone lines in North America support V.90 connec due to unusual or old telephone line configurations, so not be able to take full advantage of this technology. If your 3Com modem will use its backward compatibility speed compatible with your phone line, such as V.34. It is important to remember that your line conditions m you may be able to make faster connections in the fut sure that you can use V.90 or 3Com 56K technology, following tests: First, make sure your modem supports V.90. 's phone cord into a digital line. into a digital phone line can e company if you are unsure Possible solution: If you have a Winmodem modem, check with the software's manufacturer to determine whether or not the software is fully Windows-based. Some software runs in Windows but has DOS components. Such software will not work with a Winmodem modem. America Online Provides resources such as file libraries, mes customer support, and product announcemen type 3COM. Are You Still Having Problems? may be using the wrong power e power adapter that came with Problem: Plug and Play does not detect your modem. You've installed the modem and Windows has restarted, but you see only your normal desktop. You do not see any screens indicating new hardware has been detected. 1. Call the Dealer Who Sold You the Mode The dealer may be able to troubleshoot the pr or may request that you bring the modem ba service. 2. Call 3Com's Technical Support Departm 847 262 5151 8:00 - 6:00 CST M-F Manufacturer's Declaration of Confor 3Com Corporation 3800 Golf Road Rolling Meadows, I ...