U.S. Robotics READ ME FIRST! 1 Prepar epare installation. Prepare for installation. NOTE: Before you begin, we recommend you uninstall any other modems you have in your system. Refer to your old modem's documentation for instructions. Write the modem's serial number in the box below. The serial number is located on the white bar code sticker on the modem and on the modem's box. NOTE: It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. 2 Remove the expansion slot cover. CAUTION: To avoid the risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged. Remove the screw and expansion slot cover at the back of an empty PCI expansion slot. You will need this screw later to hold the modem in place. The slot cover is located on the back of the computer and covers an opening on the computer case. The opening lines up with the PCI slot inside the computer, which is 3.5 inches long and usually made of white plastic lined with metal. 3 Insert Inser t the modem into an empty PCI expansion slot. CAUTION: To avoid risk of electrical shock, make sure your computer and all peripheral devices are turned off and unplugged from electrical outlets. Disconnect any phone cords from the wall jack. Insert the modem, gold edge first, into the slot. The modem should fit snugly into the slot. The modem's metal bracket will cover the opening on the back of the computer. Secure the modem with the screw you removed. Replace the computer's cover. Reconnect and turn on all peripherals. 56K* 56K* Performance P ro Modem Installation Guide for Windows 95, 98, 2000, and NT Make sure that your computer is shut down. Turn off your computer and all peripheral devices. Unplug your computer and remove the computer's cover. If you currently have an internal modem in your computer, remove the telephone cord from the modem before removing your computer's cover. part number R24.0004.00 PCI expansion slot ISA expansion slot Before You Begin Windows 95 and 98 Users Insert the Installation CD included with your modem into your CD-ROM drive. It should run automatically. If it does not, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D." Follow the onscreen instructions. When you see the prompt to shut down your computer, eject your CD, and refer to Step One of this Guide to continue the installation process. 6 Register your modem and install the Connections CD. When your desktop returns, register your modem. At the Installation CD interface, click the Support link. Follow the onscreen instructions to register your modem and to view the warranty information. (If the Installation CD interface does not run automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CD-ROM drive uses a different letter, type that letter in place of "D.") Remove the Installation CD and insert the Connections CD. The Connections CD will start automatically once you have successfully installed your modem. It will guide you through installing the Connections program group. If it does not start automatically, click Windows Start and then click Run. In the "Run" dialog box, type D:\setup.exe. If your CDROM drive uses a different letter, type that letter in place of "D." *Note: If at any time during the installation you are prompted to select the location of your installation drivers, the following are the correct locations on the Installation CD (assumes D: is your CD-ROM drive). Windows 95/98 drivers: D:\Win9x Windows 2000 drivers: Windows NT drivers: D:\Win2000 D:\WinNT4 5 Windows installs the drivers and installation is verified. Windows 95 and 98 Users Turn your PC on. Windows will detect your modem and install its drivers. Reinsert your Installation CD and follow the onscreen instructions. Windows NT Users Turn your PC on. Double-click the My Computer icon. Right-click the D:\ drive icon and select Explore. If your CD-ROM drive uses a different letter, type that letter in place of "D." Double-click the WinNT4 folder. Double-click the 5610 folder. Double-click setup.exe. This will start the Modem Setup Wizard. You can also start the Modem Setup Wizard by clicking Windows Start, and pointing to Run. In the Open field, type D:\WinNT4\5610\setup.exe and click OK. When the "Modem Setup" screen appears, click Install. The "Install Complete" message appears. Click OK and restart your computer. Windows 2000 Users Turn your PC on. A "Digital Signature Not Found" screen will appear. Click Yes. When the "Found New Hardware Wizard" screen appears, click Next Follow the onscreen instructions. Next. 4 Connect Conne ct the modem to an analog phone line. Plug one end of the provided phone cord into the modem's jack and plug the other end into an analog phone wall jack. When you are not using the modem, you can use a telephone by plugging the telephone's cord into the modem's jack. Windows NT and 2000 Users Insert the Installation CD included with your modem into your CD-ROM drive. Follow the onscreen instructions. Shut down and leave the Installation CD in your CD-ROM drive. Refer to Step One of this Guide to begin the installation process. For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. For further troubleshooting information and information on contacting technical support, see the other side of this Guide. The Installation CD includes communications and fax software and the electronic User's Guide and Reference for your modem. The ConnectionsTM CD contains a selection of Internet browsers, ISP offers, and other valuable software. *IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), this modem is capable of 56 Kbps downloads. However, the download speeds you experience may lower due to varying line conditions and other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible with the V.90 standard, and an Internet provider or corporate host site compatible with the V.90 standard is necessary for these high-speed downloads. Copyright© 2000 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks; Connections is a trademark of U.S. Robotics Corporation. Windows is a registered trademark of Microsoft Corp. All other trademarks are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Troubleshooting Having trouble with your modem? Try these basic troubleshooting steps first! 1. Make sure that your phone cord is properly connected. Remove the phone cord from the modem and wall jacks. Clean any dirt or corrosion from the cord and jacks. Reinsert the cord securely in the wall jack and the modem's jack. Use the phone cord older version, or you have more than one communications application installed on your system. We highly recommend using the communications software provided with your modem on the ConnectionsTM CD-ROM. Possible solution: Your software's COM port settings may be incorrect or may not have the correct modem type selected. Windows 95/98 The U.S. Robotics 56K Fax PCI modem will install on COM 5 only in Windows 95 and Windows 98 and cannot be moved to another COM port. To confirm that the modem installed on COM 5, click Windows Start, Settings, and Control Panel. Double-click Modems, select your modem, and select Properties. Check your communication software's documentation for instructions on adjusting the port settings in your software. Windows-based non-TAPI Compliant Software: Some older software programs require you to select a COM port manually. This software may not recognize COM 5, which is the only COM port that this modem can be installated on. To reconcile this discrepancy, when the modem is installed, DOS Box Support is also installed automatically. As long as the non-TAPI software is configured to COM 4, DOS Box Support will automatically enable the software to find the modem on COM 5. AOL 3.0 and above: If you are using AOL 3.0 or above, click Setup then Add and change the modem device. The AOL software will take a few minutes to go through the process of identifying which port the modem is located on and DOS Box Support will direct AOL automatically to COM 4 . While AOL is going through this process, a message "searching for a way for you to connect" will be displayed. Possible solution: If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone. In the United States: (847) 262-5151 8:00 A.M. - 6:00 P.M. CST Monday - Friday. U.S. Robotics also staffs its own fee-based 900 number for immediate assistance. These lines are staffed from: 8:00 A.M. - 10:00 P.M. CST Monday - Friday 9:00 A.M. - 5:00 P.M. CST Saturday - Sunday No-Hold line (900) 555 USR1 For a no-hold call, a $2.50 per minute charge (price subject to change without notice) will appear on your local phone bill. You must be 18 or older or have parental permission. (Service available in the U.S. only.) In Canada: Keating Technologies (905) 479-0231 8:00 am - 8:00 pm EST Monday - Friday U.S. Robotics Corporation Limited Warranty HARDWARE: U.S. Robotics warrants to the end user ("Customer") that this hardware product will be free from defects in workmanship and materials, under normal use and service, for the following length of time from the date of purchase from U.S. Robotics or its authorized reseller: Five (5) years U.S. Robotics's sole obligation under this express warranty shall be, at U.S. Robotics's option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, U.S. Robotics may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of U.S. Robotics. Replacement products may be new or reconditioned. U.S. Robotics warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. SOFTWARE: U.S. Robotics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from U.S. Robotics or its authorized reseller. U.S. Robotics warrants the media containing software against failure during the warranty period. No updates are provided. U.S. Robotics's sole obligation under this express warranty shall be, at U.S. Robotics's option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable U.S. Robotics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. U.S. Robotics makes no warranty or representation that its software products will meet Customer's requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party products listed in the U.S. Robotics software product documentation or specifications as being compatible, U.S. Robotics will make reasonable efforts to provide compatibility, except where the noncompatibility is caused by a "bug" or defect in the third party's product or from use of the software product not in accordance with U.S. Robotics's published specifications or User Guide. THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS U.S. ROBOTICS WARRANTY DOES NOT APPLY TO SUCH THIRDPARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE ENDUSER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE. YEAR 2000 WARRANTY: In addition to the Warranty stated above, U.S. Robotics warrants that each product sold or licensed to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1, 2000, provided that all other products used by Customer in connection or combination with the U.S. Robotics product. OBTAINING WARRANTY SERVICE: Customer must contact a U.S. Robotics Corporate Service Center or an Authorized U.S. Robotics Se ...