USB Internet Phone Quick Installation Guide R24.0583.00 rev 3 1/06 USB Internet Phone Quick Installation Guide U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 USA No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/ or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory named LICENSE. If you are unable to locate a copy, please contact USRobotics and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as "Commercial Computer Software" as defined in DFARS 252.227-7014 (June 1995) or as a "commercial item" as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in USRobotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Administrator Guide. Copyright © 2006 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the USRobotics logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice. Contents English Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Regulatory and Warranty . . . . . . . . . . . . . . . . . . . . . . . 21 Installation English Package Contents · USRobotics USB Internet Phone · Installation CD-ROM · User Guide Physical Features Clear: C · · · Deletes digits when you dial a number Displays the Skype window on your computer when the phone is idle Mutes the microphone during a call Contacts: Displays your contact list Arrows: · · Send: · · · Places a call to the selected contact or dialed phone number Answers an incoming call Puts an active call on hold Scrolls through call and contact lists Adjusts volume during a call End: Ends a call or cancels an action 0 # 9wxyz 0-9: Enters digits for phone number or Speed-Dial number # : Cycles through the ringtones *+: Enters the plus (+) needed to precede dialed digits Also enters * as a dialed character *+ Headset jack: Allows use of a corded headset with a standard 2.5mm stereo plug. 1 System Requirements To use the USRobotics USB Internet Phone and SkypeTM Internet telephony service, your computer system and environment must meet the following minimum requirements: · · · · · · · · Operating system: Windows® 2000 or XP Processor speed: 400 MHz USB port: USB 1.1 or USB 2.0 Available disk space: 15 MB RAM: 128 MB High speed Internet connection CD-ROM drive Skype software Installation Instructions 1. Clear your screen. Balloons such as the one shown below may interfere with those that show the progress of your USB Internet Phone installation. Close any balloon in your system tray. 2 2. Connect the USB Internet Phone to your computer's USB port. Wait for an indication that installation is complete. If you are prompted to reboot your computer, click Yes. 3 3. Insert the USRobotics Installation CD-ROM. The CD didn't start automatically? From the Start menu, select My Computer and doubleclick the CD drive. 4 4. Install Skype If Skype is already installed on your computer, go to step 5. A. If prompted, select your language and accept the End User License Agreement. B. Select Install Skype. C. Follow the instructions to install Skype. 5 5. Install the USB Internet Phone A. Select Install USB Internet Phone. 6 B. Follow the instructions to install the USB Internet Phone. Make sure that Allow this program to use Skype is selected. A green phone icon should appear in your system tray near the clock. If the phone icon remains red or grey, refer to "Troubleshooting" on page 15 for more information. 7 6. Verify the installation by making a test call. A. From your Windows Start menu, select Programs, then select Skype and start the Skype program. B. Select Tools, Options. Then select Sound Devices. C. In the Skype program, click Make a test call to Skype answering machine and follow the on-screen instructions. Congratulations! You have installed the USRobotics USB Internet Phone. Please open your Web browser and register your phone at www.usr.com/productreg/. 8 Operation Volume To adjust the volume of the phone, double-click the USB Internet Phone icon in the system tray by your clock on your computer desktop. You can also right-click the USB Internet Phone icon and click Volume Controls. You can then adjust the volume of the phone's speaker by moving the slider bar to the right or to the left. The microphone sensitivity automatically adjusts to the volume of your voice. Advanced Right-click the USB Internet Phone icon and click Advanced. This will open the Advanced properties window. In this window you can configure the following options: · Select or deselect the Outgoing call displays skype window. If you select this feature, a Skype window will appear when you place a call. 9 · Select or deselect the Run when Windows starts feature. If you select this feature, the USB Internet Phone utility will automatically launch when your computer is turned on. · Choose one of the 10 different Ring styles. You can also change the ring tone by pressing the # key in the bottom right corner of the phone. · Click Reset to restore the USRobotics USB Internet Phone's advanced settings to factory defaults. When you are finished adjusting these settings, click OK for the changes to take effect. Select Language Right-click the USB Internet Phone icon and click Select Language. In this window you can select the language in which you want the USB Internet Phone menus to be displayed. Placing a call to a contact using the Skype window on your computer Press the clear button C on your phone or double-click the Skype button on your computer. (Optional) Click Add Contact or Search and follow the prompts to create a contact. Select a contact in the Skype window and press send to call the contact. When you are done, press end in the Skype window. 10 Placing a call using the phone Calling from your contact list Press the contacts button on your phone. Use the arrows to highlight a contact. On-line contact: Off-line contact: Press the send button (green) to call the contact. When you are done, press the end button (red). Using speed-dial On your computer, double click the Skype button in your system tray. In the Skype window, right-click a contact and click Set Speed-Dial. Enter a one or two digit speed-dial number and click OK to assign it to the contact. On your phone, enter the speed-dial number and press send. to call the contact. When you are done, press end. 11 Calling from call history Use the arrows and select a call. Press send to place a call. to scroll through your call history When you are done, press end. Calling a traditional landline or mobile phone You can call traditional landline or mobile numbers using SkypeOutTM. First, go to www.skype.com and buy "Skype Credit." Then just dial. To dial a landline or mobile phone, first press 00 or + on the telephone keypad. Then, enter the country code and phone number that you are calling. (Go to http://support.skype.com for information on international dialing.) Press send. When you are done, press end. Receiving a call When the phone rings, press send When you are done, press end. to answer the call. 12 Placing a call on hold If you receive a call when you are already engaged in another call, you can place the first call on hold to take the second call. Press send call on hold. to take the incoming call and place the first Press the contact button Press send Press end to talk. to switch to the incoming call. to end the active call. 13 Icons Description Not logged on to Skype Phone connected, U.S. Robotics USB Phone software not running Idle state, U.S. Robotics USB Phone software and Skype software running Incoming call 14:35 Let's Skype Phone Display In idle state In call list Outgoing call Connecting In call list Missed call In idle state In call list Contact on-line Contact off-line SkypeOut 14 Troubleshooting The USB Internet Phone system tray icon is red Possible Solution Reconnect the USB Internet Phone. The USB Internet Phone system tray icon is grey Possible Solution: From your Windows Start menu, select Programs, Skype, and start the Skype program. Possible Solution: In the Skype utility, select Tools then Options. 15 Click Privacy and then Manage other programs' access to Skype. Select U.S.ROBOTICSUSBPHONE.exe and click Change. Select Allow this program to use Skype and click OK. 16 My USB Internet Phone shows that it is connected to my computer anything. Possible Solution Make sure that the USB Internet Phone utility and the Skype program are both running. Follow the installation steps in this guide if the utilities have not been installed. My computer is not detecting the USB Internet Phone. Possible Solution: Make sure the USB cable of the phone is securely connected to a USB port on your computer. Possible Solution: There may have been an error during the installation process. Unplug the phone from your computer, uninstall the software, and repeat the installation procedure. The USB Internet Phone does not work (the caller cannot hear me) after resuming the computer from "Standby" or "Hibernate" mode. Possible Solution: Unplug the USB Internet Phone from the port and plug it back in again. I am not able to hear any sound through my headset. Possible Solution: Make sure you are using a headset with a standard 2.5 mm stereo plug. 17 but the buttons on the phone don't do I am not able to hear any sound through the USB Internet Phone. Possible Solution: Skype may not be set to use the USB Internet Phone. From your Windows Start menu, select Programs, then select Skype and start the Skype program. Select Tools, Options. Then select Sound Devices. Select USB Audio Device for all three settings: Audio In, Audio Out, and Ringing. Then click Save. 18 Support If you experience any problems with your Skype software, refer to http://support.skype.com To obtain support for your USB Internet Phone: 1. Know your model and serial number. The model number of your phone is 9601. If you ever need to call for technical support, you will need your phone's serial number. Please write your serial below. Model Number Serial Number 9601 2. Go to the Support section of the USRobotics Web site at www.usr.com/support/. Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your product. 19 3. Submit your technical support question using an on-line form, or contact the USRobotics Technical Support Department. U.S. 8:00 A.M.-6:00 P.M., M-F, Central 8:00 A.M.-6:00 P.M., M-F, Central Austria www.usr.com/emailsupport/de +43 07 110 900 116 08:00-18:00, M-F Belgium (Flemish) www.usr.com/emailsupport/bn +32 07 023 3545 08:00-18:00, M-F Belgium (French) www.usr.com/emailsupport/be +32 07 023 3546 08:00-18:00, M-F Czech Republic www.usr.com/emailsupport/cz Denmark www.usr.com/emailsupport/ea +45 70 10 4030 08:00-18:00, M-F Finland www.usr.com/emailsupport/ea +358 98 171 0015 08:00-18:00, M-F France www.usr.com/emailsupport/fr +33 082 5070 693 08:00-18:00, M-F Germany www.usr.com/emailsupport/de +49 0180 567 1548 08:00-18:00, M-F Hungary www.usr.com/emailsupport/hu +49 0180 567 1548 09:00-17:00, M-F Ireland www.us ...