USB Internet Speakerphone Quick Installation Guide Guide d'installation rapide Anweisungen zur Installation finden Sie in der Bedienungsanleitung auf der Installations-CD-ROM. Per istruzioni sull'installazione, consultare la Guida utente sul CD-ROM di installazione. Raadpleeg de gebruikershandleiding op de installatie-cd voor installatie-instructies. Para obtener información sobre cómo instalar el producto, consulte la guía del usuario del CD de instalación. Instrukcja instalacji jest dostpna w podrczniku uytkownika na dysku instalacyjnym CD-ROM. R24.0603.00 rev 0.0 04/06 Contents English Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Physical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Changing Speakerphone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Français Contenu de la boîte. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Caractéristiques matérielles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Instructions d'installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Modifications des paramètres du téléphone à haut-parleur. . . . . . . . . . . . 42 Dépannage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Deutsch Anweisungen zur Installation finden Sie in der Bedienungsanleitung auf der Installations-CD-ROM. Italiano Per istruzioni sull'installazione, consultare la Guida utente sul CD-ROM di installazione. Nederlands Raadpleeg de gebruikershandleiding op de installatie-cd voor installatie-instructies. Español Para obtener información sobre cómo instalar el producto, consulte la guía del usuario del CD de instalación. Polska Instrukcja instalacji jest dostepna w podreczniku uzytkownika na dysku instalacyjnym CD-ROM. Package Contents English · · USB Internet Speakerphone USB Cable · · Installation CD Quick Installation Guide Physical Features indicator light blue: microphone on red: microphone muted microphone mute volume decrease* volume increase* headphone jack USB port * The volume buttons control the Windows audio playback default device. 5 Installation Instructions 1. Clear your screen. Balloons such as the one shown below may interfere with those that show the progress of your speakerphone installation. Close any balloon in your system tray. 6 2. Use the supplied USB cable to connect the speakerphone to your computer. Wait for an indication that installation is complete: 7 3. Insert the USRobotics Installation CDROM. The CD didn't start automatically? From the Start menu, select My Computer and doubleclick the CD drive. 8 4. Install Skype. If Skype is already installed on your computer, go to step 5. A. If prompted, select your language and accept the End User License Agreement. B. Select Install Skype. C. Follow the instructions to install Skype. 9 5. Set Skype to use the USB Internet Speakerphone. A. From your Windows Start menu, select Programs, then select Skype and start the Skype program. 10 B. Select Tools, Options. Then select Sound Devices. 11 C. Select the speakerphone for all three settings: Audio In, Audio Out, and Ringing. Windows XP: select C-Media USB Headphone Set. Windows 2000: select USB Audio Device. D. Then click Save. 12 6. Set the microphone properties. A. Double-click the Volume icon in the System Tray. B. From the Options menu, select Properties. C. Select the playback microphone: 1. Windows XP: Ensure that C-Media USB Headphone Set is selected. Windows 2000: Ensure that USB Audio Device is selected. 2. Select Playback. 13 3. Select Microphone and click OK. D. Select Mute in the Microphone Volume Control. E. From the Options menu, select Properties again. 14 F. Select the recording microphone: 1. Select Recording. 2. Select Microphone and click OK. 15 Windows 2000 users: increase the microphone volume until the indicator light on the speakerphone turns blue. G. From the Options menu, select Advanced Controls; then click the Advanced button. 16 H. Ensure that AGC (or MIC Boost)is off and click Close. 17 7. Verify the installation by making a test call. In the Skype program, click Make a test call to Skype answering machine and follow the on-screen instructions. 18 Congratulations! You have installed the USRobotics USB Internet Speakerphone. Please open your Web browser and register your speakerphone at www.usr.com/productreg/. Note: After installation, all sounds will play through your speakerphone. If you want Windows to use your speakerphone for Skype only, see page 24 in the "Troubleshooting" section of this guide. Changing Speakerphone Settings To change speaker and microphone settings, use the buttons on the speakerphone as described on page 5 or follow the instructions below to make changes through your operating system: 1. Open the Windows Volume Control panel. 2. If you don't know how to find this panel, see "Where is the Windows Volume Control Panel?" on page 25. 3. From the Options menu, select Properties. 4. In the Mixer device list, select the speakerphone as follows: 19 Windows XP: select C-Media USB Headphone Set. Windows 2000: select USB Audio Device. 5. Depending on the controls that you want to change, select either Playback or Recording and click OK. The control panel is now set to adjust your speakerphone. 20 For detailed instruction in using these media controls, use the Help menu. Troubleshooting My computer is not detecting the speakerphone. Possible Solution: Make sure that the USB cable is securely connected on both ends. During a call, the sound is played through the speakers of my computer. Possible Solution: You may not have Skype set to use the speakerphone. Go back to step 5 in the Installation Instructions above and verify your sound device settings. If you experience a problem with your Skype software, go to http://support.skype.com/. I cannot hear sound through the speakerphone. Possible Solution 1: Press and hold the volume increase button until you can hear sound. 21 Possible Solution 2: Skype may not be set to use the speakerphone's speakers. 1. Refer to installation step 5 and verify that Audio Out is set to the speakerphone. 2. If you still cannot hear sound, quit and restart the Skype program: A. Right-click the Skype icon in your system tray and select Quit. B. From your Windows Start menu, select Programs, Skype, and start the Skype program as illustrated on page 10. 3. If you still cannot hear sound, restart your computer. I hear the Skype greeting but not my recorded message (microphone cannot be heard). Possible Solution 1: Ensure that the indicator light is blue, not red. If the light is red, press the microphone mute button. Possible Solution 2: 1. Refer to installation step 5 and verify that Audio In is set to the speakerphone. 2. If you still cannot hear sound, quit and restart the Skype program: A. Right-click the Skype icon in your system tray and select Quit. 22 B. From your Windows Start menu, select Programs, Skype, and start the Skype program as illustrated on page 10. 3. If you still cannot hear sound, restart your computer. Possible Solution 3: You may need to increase the microphone volume: 1. Open the Windows Volume Control panel. If you don't know how to find this panel, see "Where is the Windows Volume Control Panel?" on page 25. 2. From the Options menu, select Properties. 3. In the Mixer device list, select the speakerphone: 4. Windows XP: select C-Media USB Headphone Set. 5. Windows 2000: select USB Audio Device. 6. Select Recording, verify that Microphone is selected, and click OK. 7. On the microphone volume control panel, drag the slide up to increase the microphone volume. If the volume is still too low, verify that AGC is enabled: 1. On the microphone volume control panel, click Advanced. 23 Note: If you do not see an Advanced button, click the Options menu and select Advanced Controls. 2. Ensure that AGC is selected and click Close. All sounds are coming through the speakerphone, but I want to play music through my computer speakers. Possible Solution: Your computer may be using the speakerphone as your default sound playback device. 1. Windows XP: From your Windows start menu, select Control Panel, then select Sounds and Audio devices. Windows 2000: From your Windows Start menu, select Settings and Control Panel; then select Sounds and Multimedia. 2. On the Audio tab, select your preferred sound playback device and click OK. 24 Note: Now the volume buttons on your speakerphone will adjust the volume of the default device that you just selected. To adjust the volume of your speakerphone, use your operating system controls as described in "Changing Speakerphone Settings" on page 19. Where is the Windows Volume Control Panel? Possible Solution 1: Double-click the Volume icon in your system tray. Possible Solution 2: If you do not have a Volume icon in your system tray, use the following instructions to find your Volume Control panel: Windows XP 1. From your Windows start menu, select Control Panel, then select Sounds and Audio devices. 2. On the Volume tab, click the Device volume Advanced button. Windows 2000 1. From your Windows Start menu, select Settings and Control Panel; then select Sounds and Multimedia. 2. Click any Volume button. 25 Note: When you open the Volume Control panel, the controls affect the selected sound device. To control the speakerphone, select it as follows: 1. From the Options menu, select Properties. 2. In the Mixer device list, select the speakerphone: Windows XP: select C-Media USB Headphone Set. Windows 2000: select USB Audio Device. The person on the other end of the call hears loud background noise. OR My microphone sometimes mutes itself during a call. OR I hear my own voice through the speakerphone. OR The person on the other end of the call says that my voice is breaking up. Possible Solution: Follow the microphone setup instructions in step 6, "Set the microphone properties." on page 13. 26 Support Minimum System Requirements This speakerphone requires a computer environment that has the following components: · · · Windows 2000 or Windows XP 128 MB RAM CD-ROM drive · · · 400 MHz Processor USB port Internet Connection Additional Support To obtain additional support for your speakerphone: 1. Know your model and serial number. Your model number is 9610. You can find your serial number on the side of the package. Write your serial number down. Model Number Serial Number 9610 2. Go to the Support section of the USRobotics Web site at www.usr.com/support/. Many of the most common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your product. 27 3. Submit your technical support question using an online form, or contact the USRobotics Technical Support Department. Country Webmail Voice United States www.usr.com/emailsupport (888) 216-2850 Canada www.usr.com/emailsupport (888) 216-2850 Austria www.usr.com/emailsupport/de 07 110 900 116 Belgium (Flemish) www.usr.com/emailsupport/bn +32 (0)70 233 545 Belgium (French) www.usr.com/emailsupport/be +32 (0)70 233 546 Czech Republic www.usr.com/emailsupport/cz Denmark www.usr.com/emailsupport/uk +45 7010 4030 Finland www.usr.com/emailsupport/ea +358 98 171 0015 France www.usr.com/emailsupport/fr 082 507 0693 Germany www.usr.com/emailsupport/de 01805671548 Hungary www.usr.com/emailsupport/hu 01805671548 Ireland www.usr.com/emailsupport/uk 1890-252-130 Italy www.usr.com/emailsupport/it 848 80 9903 Luxembourg www.usr.com/emailsupport/be +352 342 080 8318 Middle East/Africawww.usr.com/emailsupport/me +44 870 844 4546 Netherlands www.usr.com/emailsupport/ea 0900 20 25 857 Norway www.usr.com/emailsupport/ea +47 23 50 0097 Poland www.usr.com/emailsupport/pl Portugal www.usr.com/emailsupport/pt +351 (0)21 415 4034 Spain www.usr.com/emailsupport/es 902 117 964 Sweden www.usr.com/emailsupport/ea +46 (0) 77 128 1020 Switzerland www.usr.com/emailsupport/de +0848 840 200 Turkey www.usr.com/emailsupport/tk UK www.usr.com/emailsupport/uk 0870 844 4546 28 For current support contact information, go to the following Web site: http://www.usr.com/support/. For regulatory information and warranty information, see the User Guide on the USRobotics installation CD-ROM. 29 ...