Handbook for the Palm VTM Modem Copyright Copyright © 1998 3Com Corporation or its subsidiaries. All rights reserved. 3Com, the 3Com logo, and HotSync are registered trademarks, and Palm, Palm V, the Palm Computing Platform logo, the Palm V logo, and the HotSync logo are trademarks of Palm Computing, Inc., 3Com Corporation or its subsidiaries. Other product and brand names may be trademarks or registered trademarks of their respective owners. Disclaimer 3Com Corporation and its subsidiaries assume no responsibility for any damage or loss resulting from the use of this handbook. 3Com Corporation and its subsidiaries assume no responsibility for any loss or claims by third parties which may arise through the use of this product. 3Com Corporation and its subsidiaries assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. P/N: 405-0425-01A A/N: 423-0236 Page ii Handbook for the Palm VTM Modem Contents Chaper 1: Introduction What can I do with my Palm V Modem?...........................................1 Chapter 2: Setting Up And Using Your Palm VTM Modem Installing the batteries ..........................................................................5 Attaching Palm V Modem and cables ................................................6 Configuration for remote HotSync and Network HotSync..................................................................................7 Using your Palm V Modem ...............................................................10 Detaching your Palm V Modem .......................................................10 Appendix: Warranty and Regulatory Information Contents Page iii Page iv Handbook for the Palm VTM Modem Chapter 1 Introduction Palm VTM Modem enables you to send and receive data at your convenience. You don't have to connect your Palm VTM connected organizer directly to your computer or laptop to update your data. HotSync button organizer modem AC adapter jack Phone connector Wireless phone connector What can I do with my Palm V Modem? With your modem and organizer you can: s Synchronize your organizer and PalmTM Desktop organizer software from remote locations with one touch. s Take full advantage of Palm V organizer applications, such as Mail, using Network HotSync and TCP/IP. Also, there are many software applications available from third-party vendors that enable you to use your organizer and modem to: Send and receive e-mail. Send faxes. Browse the Internet. Perform remote synchronizations with your Personal Information Manager (PIM), such as Lotus Organizer, Symantic ACT, and Microsoft Outlook. s s s s Chapter 1 Page 1 Contact the third-party vendors below for more information about the software applications you can use with your organizer and modem. Use E-mail Application Network HotSync Description Supports remote access to your e-mail using either your company's existing LAN or dial-in (RAS) server Supports SMTP and POP3 e-mail protocols Supports SMTP and POP3 e-mail protocols Supports Netscape Mail or any MAPI e-mail system Supports SMTP, POP3, and IMAP4 protocols Supports standard Class 2/2.0 fax machines Browses, surfs, and navigates the Internet Supports Microsoft Outlook Vendor 3Com www.palm.com HandMail SmartCode Software, Inc. www.smartcodesoft.com JP Systems www.jpsystems.com Palmeta Software www.palmeta.com Actual Software www.actualsoft.com SmartCode Software, Inc. www.smartcodesoft.com SmartCode Software, Inc. www.smartcodesoft.com DataViz www.dataviz.com Chapura, Inc. www.chapura.com Tele-Support Software www.pumatech.com One Touch Palmeta Mail MultiMail Pro Fax HandFax Internet browsing Remote synchronization HandWeb Desktop To Go PilotMirror Supports Microsoft Outlook Supports Microsoft Outlook, Symantec ACT, GoldMine, Lotus Notes, Lotus Organizer, and Meeting Maker Supports Lotus Organizer Intellisync Remote synchronization EasySync Lotus www.lotus.com/calendar Now Software www.nowsoft.com Now Synchronize Supports Now Up to Date Page 2 Introduction Optional equipment and software Palm Computing also offers the following modem accessories: s s AC adapter (110V or 100-240V). GSM Upgrade Kits (includes wireless phone cable and software for either Nokia 6100 or 8100 series phones, or Ericsson 600/700/800 series phones). Palm VTM Travel Kit (includes HotSync cable, recharger, and plug adapters). s Chapter 1 Page 3 Page 4 Introduction Chapter 2 Setting Up And Using Your Palm VTM Modem Before you use your Palm VTM Modem, you must: s s s s s Install the batteries. Attach your modem to your organizer. Connect an analog phone or wireless phone cable to your modem. Configure your computer. Configure your organizer. Installing the batteries To use your modem, you must first install two AAA alkaline batteries. The batteries fit in the compartment behind the battery door on the back of the modem. Note: A diagram in the interior of the battery compartment shows the orientation of the positive (+) and negative (-) ends of the batteries. When correctly installed, the clips in the battery compartment secure the batteries in place. Replacing batteries Under normal conditions, the AAA batteries provide up to two and a half hours of continuous use. When your modem has approximately 20 percent of battery life remaining, it will sound three short beeps, which will repeat every 5 minutes until the batteries are drained. Replace the batteries as soon as possible. Chapter 2 Page 5 Attaching Palm V Modem and cables Your modem has a 10-pin connector that slides into the grooves of your organizer connector. Make sure your organizer snaps into place onto the modem latch in the center of the modem. You can use either the standard RJ11 cable to connect to an analog phone line, or a wireless phone cable (available separately) to connect to your cell phone. latch Slide into connector Snap onto modem latch Insert phone cable Note: It is important to use a standard analog phone line, such as those used in homes. If you use your modem in an office or hotel, make sure it is connected to a phone line with a data port, a fax line, or a modem line. If you use the wrong type of phone line, your modem emits five beeps. Disconnect the cable and try a different line. Page 6 Setting Up And Using Your Palm VTM Modem Configuration for remote HotSync and Network HotSync You can use your Palm V Modem and your computer modem to perform remote HotSync® operations, or synchronize your e-mail on your computer, using Palm V organizer applications. You can also use your Palm V modem and Network HotSync on your organizer to access your e-mail and other data using your company's existing LAN or dial-in (RAS) server. Contact your System Administrator to set up Network HotSync, or for more information on using Network HotSync, go to this web site: http://www.palm.com. Setting your computer preferences Before you can use your modem, you must prepare your computer to accept the incoming call, and make sure PalmTM Desktop organizer software settings are correct. To set up your PC for a remote HotSync or Network HotSync operation: 1. Click the HotSync Manager icon TM from the System Tray (bottom-right corner of the taskbar). 2. In the HotSync Manager menu in the System Tray, make sure Modem is checked. Or, if you want to synchronize using Network HotSync, make sure Network is checked. 3. From the HotSync Manager menu in the System Tray, choose Setup. 4. Click the Modem tab and adjust the connection setting options as needed. 5. Click OK. Important: Remember to leave your computer running so you can perform remote operations. To set up your Macintosh for a remote HotSync operation: 1. Click the HotSync Manager icon from the Instant Palm Desktop menu (upper-right corner of your screen). 2. From the HotSync menu, select HotSync Setup, and on the Serial Port Settings tab make sure Modem is checked. 3. Adjust the Modem Setup options as needed. 4. From the File menu, choose Quit. Chapter 2 Page 7 Important: Remember to leave your computer running so you can perform remote operations. Setting your organizer preferences Since your Palm V Modem uses the Modem Sync software that is resident in your organizer to establish a phone connection with another modem, you must also configure your organizer phone settings. To set your organizer preferences for modem operations: 1. Tap the Applications icon 2. Tap the HotSync icon . 3. Tap the Enter Phone # field. . 4. Enter the telephone number to access the modem connected to your computer. 5. If needed, enter a dial prefix (such as "9") to access an outside line, and then tap the Dial Prefix check box. Tip: You can enter a comma in the field to introduce a "pause" in the dialing sequence. 6. If the phone line you're using for the organizer has Call Waiting, select the Disable call waiting check box to avoid an interruption during the modem HotSync operation. 7. If you want to use a calling card to place the call, select the check box and enter the calling card number. 8. Tap OK. 9. Tap the Menu icon . 10. Tap Options, and then tap Modem Setup. Page 8 Setting Up And Using Your Palm VTM Modem 11. Tap Country, then tap the country you are in. 12. Accept the default settings, or adjust the following options as needed. Modem Choose between the Palm V default settings and a custom setting. The custom setting is for advanced modem users and is created automatically when AT commands are entered in the string field. Determines the modem speed for downloading data. Choose 57,600 bps to obtain the fastest performance for your modem. Controls the modem speaker volume. Regulates the data sent to your modem. When your modem receives data, it holds the data in its buffer until the data is ready to be sent. If your modem receives more data than its buffer can hold, the modem will use flow control to temporarily stop data transmission. Selects the country you are in when you make the connection. For advanced users only. The field is used for standard AT commands that enable the modem to perform special functions. Select the Rotary setting only if you are certain that your telephone service does not support TouchTone dialing. Speed Speaker Flow Ctl Country String TouchTone/ Rotary Chapter 2 Page 9 Additional settings for Network Hotsync If you want to use Network Hotsync to access data, you will also need to adjust your organizer preferences to use a network. To prepare your organizer for a Network HotSync operation: 1. Tap the Applications icon 2. Tap the HotSync icon 3. Tap the Menu icon 5. Tap Network. 6. Tap OK. . . . 4. Tap Options, then tap Modem Sync Prefs. Using your Palm V Modem Now when you leave the office, you can use your Palm V Modem to stay connected. Use the software installed on your organizer to synchronize data between your organizer and your computer. Press the HotSync button on the front of your modem to initiate remote HotSync operations. Detaching your Palm V Modem When you have completed your modem operations, slide the button on the back of your modem, then pull to the left off the organizer. Slide modem latch button Page 10 Pull organizer from modem Setting Up And Using Your Palm VTM Modem Appendix Warranty and Regulatory Information Limited warranty HARDWARE: Palm Computing, Inc., a subsidiary of 3Com Corporation (collectively "3Com"), warrants to the original end user ("Customer") that this product will be free from defects in workmanship and materials, under normal use, for one year from the date of original purchase from 3Com or its authorized reseller. 3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to replace the product or part with a comparable product or part, repair the product or part, or if neither repair nor replacement is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the product or part. Replacement products or parts may be new or reconditioned. 3Com warrants any replaced or repaired product or part, and any hardware upgrade to which Customer is entitled under an agreement between Customer and 3Com, for a period of ninety (90) days from shipment, or through the end of the original warranty, whichever is longer. All products or parts that are replaced become the property of 3Com. Accessory products, as listed in the applicable 3Com catalogue, are not covered under this Limited Warranty except for the modem for the connected organizer, the cradles, cables, memory upgrades, and leather items sold under the 3Com® brand. 3Com shall not be responsible for Customer's software, firmware, information, or memory data contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not. SOFTWARE: 3Com warran ...