Office All-In-One series Quick Start Guide QT51366V01 Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the product): ____________________________________ Model Number (located on the top of the product): ______________________________________ Setup CD-ROM number (located on the CD-ROM): _____________________________________ Purchase Date:__________________________________________________________________ Customer Technical Support Sequence* 1. Internet -- www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www.canontechsupport.com For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support -- www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product's warranty period. For more information and updated program specifics, please visit our web site at www.canontechsupport.com. * Support program specifics are subject to change without notice. series Office All-In-One Quick Start Guide Canon PIXMA MX310 series Office All-In-One Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc. © 2007 Canon U.S.A., Inc. Disclaimer Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon PIXMA MX310 series Office All-In-One. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representation or warranties concerning the products described. Specifications are subject to change without notice. As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. All information regarding non-Canon products was compiled from publicly available information. No representation is made regarding the accuracy thereof. About Consumables Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped. Trademarks "Microsoft" is a registered trademark of Microsoft Corporation. "Windows" is a trademark of Microsoft Corporation, registered in the U.S. and other countries. "Windows Vista" is a trademark of Microsoft Corporation. "Macintosh" and "Mac" are trademarks of Apple Inc., registered in the U.S. and other countries. Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 Table of Contents Before Using the Machine .............................2 Operation Panel..............................................2 Menu Items .....................................................4 Turning the Machine On and Off ....................6 Handling the Original Document.....................8 Loading Printing Paper .................................11 The Print Result Not Satisfactory When Copying .............................................. 88 Printing Does Not Start................................. 88 Paper Does Not Feed Properly .................... 89 Paper Jams .................................................. 90 Document Jams............................................ 91 Error Message Appears on the Computer Screen .......................................................... 94 Error Message Appears on a PictBridge Compliant Device ......................................... 96 Scanning Problems ...................................... 97 Problems Receiving Faxes........................... 97 Problems Sending Faxes ............................. 99 Telephone Problems .................................. 100 Copying .........................................................19 Making Copies ..............................................19 Changing the Copy Settings .........................19 Using Useful Copy Functions .......................21 Printing from Your Computer......................22 Printing with Windows...................................22 Printing with Macintosh.................................23 Scanning Images ..........................................24 Scanning Methods ........................................24 Appendix..................................................... 101 How to Use the Documentation Provided... 101 Reading the On-screen Manuals................ 102 Specifications ............................................. 103 Printing Photographs Directly from a Compliant Device .......................25 Printing Photographs Directly from a Compliant Device ..............................25 About PictBridge Print Settings.....................27 Safety Precautions..................................... 107 Legal Limitations on Use of Your Product and Use of Images ..................................... 110 Users in the U.S.A. ..................................... 111 Users in Canada......................................... 116 Users in New Zealand ................................ 117 Faxing ............................................................30 Preparing the Machine for Fax .....................30 Registering Sender Information ....................34 Registering the Destination...........................39 Sending Faxes..............................................42 Using Other Useful Sending Functions.........46 Receiving Faxes ...........................................47 Using Other Useful Receiving Functions ......53 Document Stored in Memory ........................54 Summary of Reports and Lists .....................57 Index............................................................ 118 Routine Maintenance ...................................59 When Printing Becomes Faint or Colors Are Incorrect .................................................59 Printing the Nozzle Check Pattern................60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning......................................62 Print Head Deep Cleaning ............................63 Aligning the Print Head .................................64 Replacing a FINE Cartridge..........................66 Keeping the Best Printing Results ................72 Cleaning Your Machine ................................73 Troubleshooting ...........................................77 An Error Message Is Displayed on the LCD....................................................78 LCD Cannot Be Seen At All..........................81 An Unintended Language Is Displayed on the LCD....................................................81 Cannot Install the MP Drivers .......................82 Cannot Connect to Computer Properly.........83 Print Results Not Satisfactory .......................84 1 Before Using the Machine Operation Panel (1) (2) (3)(4) (5)(6) (7) (8) (9) (10) (11) (12) (20) (19) (18) (17) (16) (15) (14) (13) (1) ON/OFF button / Power lamp Turns the machine on and off. Lights or flashes green to indicate the power status. Before turning on the machine, make sure the Document Cover is closed. (2) COPY button Switches the machine to copy mode. (3) In Use/Memory lamp Flashes when the telephone line is in use. Lights when there are documents stored in the machine's memory. (4) FAX button Switches the machine to fax mode. (5) Alarm lamp Lights or flashes orange when an error, such as paper-out or ink-out, occurs. (6) SCAN button Switches the machine to scan mode. In scan mode, the machine scans a document to your computer according to the settings selected. To use this button, the machine must be connected to a computer. For details, refer to the Scanning Guide on-screen manual. (7) Menu button Accesses the menus and settings to customize operation of your machine. (8) LCD (Liquid Crystal Display) Displays messages, menu selections, and the operational status. (9) Numeric buttons Enter numerical values such as the number of copies, as well as fax/telephone numbers and characters. (10) Redial/Pause button Redials the last number called using the Numeric buttons. Also enters pauses between or after numbers when dialing or registering numbers. (11) Black button Starts black & white copying, scanning, or faxing. (12) Stop/Reset button Cancels operations such as copying, scanning, or faxing, or a print job in progress. (13) Color button Starts color copying, scanning, or faxing. 2 Before Using the Machine (14) Coded Dial button Press this button and a two-digit code to dial a pre-registered fax/telephone number. (15) Tone button Switches temporarily to tone dialing. Also changes the mode when entering characters. (16) OK button Finalizes your selection for the menu or setting item. Dismisses the error message and resumes the machine's normal operation after resolving a printing error or removing jammed paper. Ejects documents remaining in the ADF. (17) [ (-) and ] (+) buttons Scroll through menu selections, and increase or decrease the number of copies. For the fax settings, [ cancels the entered character, and ] enters a space between characters. (18) Back button Returns the LCD to the previous screen. (19) Settings button Configures the page size, media type, and image correction settings. (20) FAX Quality button Sets the scan contrast and resolution of the fax you are sending. Before Using the Machine 3 Menu Items Press the Menu button to display the menu items. You can specify the special copy settings, various fax settings, or perform the machine maintenance by using these menu items. Press the Settings button to display the setting items in copy mode or fax mode. You can specify the various print settings in copy mode, or page size and media type settings in fax mode by using these setting items. Press the FAX Quality button to display the fax quality setting items in fax mode. You can specify the scan contrast and fax resolution. For details, refer to the User's Guide on-screen manual. Note You can select DEVICE SETTINGS and MAINTENANCE in any mode. Direct Printing mode is displayed only when a PictBridge compliant device is connected to the machine. COPY mode Menu button SPECIAL COPY*1 FRAME ERASE STICKER COPY BORDERLESS COPY IMAGE REPEAT 2-ON-1 4-ON-1 COLLATED COPY FAX SETTINGS See "FAX SETTINGS" in FAX mode. DEVICE SETTINGS MAINTENANCE Settings button ENLARGE/REDUCE (page 19) PAGE SIZE (page 20) MEDIA TYPE (page 20) INTENSITY (page 20) IMAGE QUALITY (page 20) DEVICE SETTINGS and MAINTENANCE under each mode contains the following menu items. DEVICE SETTINGS PRINT SETTINGS*1 EXTENDED AMOUNT PICTBRIDGE SET (page 29) PAGE SIZE MEDIA TYPE PRINT QLTY BORDERLESS PRINT IMAGE ENHANCEMENT OTHERS*1 AUDIBLE TONES COUNTRY SELECT*2 LANGUAGE SETTING QUIET MODE RESTORE DEFAULT*1 MAINTENANCE NOZZLE CHECK (page 60) CLEANING (page 62) DEEP CLEANING (page 63) ALIGN PRINT HEAD (page 64) HEAD ALIGN PRINT (page 64) ROLLER CLEANING (page 74) BOTTOM CLEANING (page 75) 4 Before Using the Machine FAX mode Menu button FAX SETTINGS RECEIVE MODE SET (page 47) FAX PRIORITY MODE FAX ONLY MODE DRPD*3 NETWORK SWITCH*2 TEL PRIORITY MODE MEMORY REFERENCE (page 54) PRINT MEMORY LIST PRINT DOCUMENT DELETE DOCUMENT PRNT REPORT/LIST (page 57) ACTIVITY REPORT SPEED DIAL LIST USER'S DATA LIST MEMORY LIST CODED DIAL REGIST (page 39) USER SETTINGS (page 34) DATE/TIME SETTING DATE DISPLAY*1 SUMMER TIME SET*2 UNIT TEL NUMBER UNIT NAME TX TERMINAL ID*1 OFFHOOK ALARM*1 VOLUME CONTROL*1 RX RING LEVEL*1 TEL LINE TYPE (page 32) ACTIVITY REPORT*1 TX SETTINGS*1 ECM TX PAUSE TIME AUTO REDIAL TX START SPEED COLOR TX TX REPORT DIAL TONE DETECT *3 *1 RX SETTINGS*1 AUTO PRINT RX ECM RX FAX PRIORITY MODE DRPD:FAX R ...