User manual BROTHER HL-5250DN - Network Guide

Multi-Protocol On-board Ethernet Print Server NETWORK USER'S GUIDE f HL-5250DN Please read this manual thoroughly before using the printer. You can print or view this manual from the Printer CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at all times. The Brother Solutions Center (http://solutions.brother.com) is your one stop resource for all your printing needs. Download the latest drivers and utilities for your Brother printers, read the FAQs and troubleshooting tips or learn about special printing solutions. Version 0 Definitions of warnings, cautions, and notes We use the following icon throughout this User's Guide: Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features. Trademarks Brother and the Brother logo are registered trademarks and BRAdmin Professional is a trademark of Brother Industries, Ltd. UNIX is a registered trademark of The Open Group. Apple, Macintosh and LaserWriter are registered trademarks of Apple Computer, Inc. HP, Hewlett-Packard, Jetdirect and PCL are registered trademarks of Hewlett-Packard Company. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation. PostScript is a registered trademark of Adobe Systems Incorporated. All other terms, brand and product names mentioned in this User's Guide are registered trademarks or trademarks of their respective companies. Compilation and publication notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. ©2006 Brother Industries Ltd. Windows® XP in this document represents Windows® XP Professional, Windows® XP Professional x64 Edition and Windows® XP Home Edition. Go to the Brother Solutions Center (http://solutions.brother.com) for more information on Windows® XP Professional x64 Edition support. i Table of contents 1 Introduction ................................................................................................................1-1 Overview............................................................................................................................................ 1-1 Types of network connection ............................................................................................................. 1-2 Network connection example ...................................................................................................... 1-2 Peer-to-Peer printing using TCP/IP ......................................................................................... 1-2 Network shared printing........................................................................................................... 1-3 Protocols............................................................................................................................................ 1-4 TCP/IP protocols and functionalities............................................................................................ 1-4 DHCP/BOOTP/RARP.............................................................................................................. 1-4 APIPA ...................................................................................................................................... 1-4 DNS client................................................................................................................................ 1-4 NetBIOS/IP .............................................................................................................................. 1-4 LPR/LPD ................................................................................................................................. 1-4 Port9100 .................................................................................................................................. 1-5 SMTP client ............................................................................................................................. 1-5 IPP........................................................................................................................................... 1-5 mDNS ...................................................................................................................................... 1-5 TELNET................................................................................................................................... 1-5 SNMP ...................................................................................................................................... 1-5 Web server (HTTP) ................................................................................................................. 1-5 2 Configuring your network printer ............................................................................2-1 Overview............................................................................................................................................ 2-1 IP addresses, subnet masks and gateways ...................................................................................... 2-1 IP address ................................................................................................................................... 2-1 How the IP address is assigned to your print server: .............................................................. 2-2 Subnet mask................................................................................................................................ 2-2 Gateway (and router)................................................................................................................... 2-3 Setting the IP address and subnet mask ........................................................................................... 2-3 Using the BRAdmin Professional utility to configure your network printer (for Windows® only) .. 2-3 BRAdmin Professional utility ................................................................................................... 2-3 How to configure your printer using the BRAdmin Professional utility..................................... 2-3 Using other methods to configure your network printer............................................................... 2-4 Changing the print server settings ..................................................................................................... 2-5 Using the BRAdmin Professional utility to change the print server settings (for Windows® only) 2-5 Using the HTTP (web browser) to change the print server settings ............................................ 2-6 3 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing 3-1 Overview............................................................................................................................................ 3-1 For Windows® 2000/XP users ........................................................................................................... 3-1 Configuring the standard TCP/IP port ......................................................................................... 3-1 Printer driver not yet installed .................................................................................................. 3-1 Printer driver already installed ................................................................................................. 3-2 For Windows NT® 4.0 users .............................................................................................................. 3-3 Installing the TCP/IP protocol ...................................................................................................... 3-3 Installing the Brother Peer-to-Peer software ............................................................................... 3-3 ii Associating to the printer ............................................................................................................. 3-4 Adding a second Brother LPR port.............................................................................................. 3-5 For Windows® 95/98/Me users .......................................................................................................... 3-5 Installing the Brother Peer-to-Peer software ............................................................................... 3-5 Associating to the printer ............................................................................................................. 3-6 Adding a second Brother LPR port.............................................................................................. 3-7 Other sources of information ............................................................................................................. 3-7 4 Network printing from Windows®: NetBIOS Peer-to-Peer printing 4-1 Overview............................................................................................................................................ 4-1 Print server configuration for Windows® 95/98/Me, Windows® 2000/XP and Windows NT® 4.0....... 4-1 Print server configuration............................................................................................................. 4-1 Changing the Workgroup/Domain Name using the BRAdmin Professional utility................... 4-2 Changing the Workgroup/Domain Name using a web browser............................................... 4-3 Changing the Workgroup/Domain Name using TELNET ........................................................ 4-3 Installing the Brother NetBIOS Port Monitor................................................................................ 4-4 Associating to the printer ............................................................................................................. 4-5 Windows® 95/98/Me ................................................................................................................ 4-5 Windows NT®4.0 / Windows® 2000/XP ................................................................................... 4-5 Adding a second NetBIOS print port ........................................................................................... 4-6 Windows® 95/98/Me ................................................................................................................ 4-6 Windows NT®4.0 / Windows® 2000/XP ................................................................................... 4-6 Other sources of information ............................................................................................................. 4-7 5 Internet printing for Windows® ......................................................................................................................5-1 Overview............................................................................................................................................ 5-1 Windows® 2000/XP IPP printing ........................................................................................................ 5-1 Specifying a different URL........................................................................................................... 5-3 Other sources of information ............................................................................................................. 5-3 6 Network printing from Macintosh® .............................................................................................................6-1 Overview............................................................................................................................................ 6-1 Printing from a Macintosh® using the Simple Network Configuration capabilities of Mac OS® X...... 6-1 How to select the printer driver (Mac OS® X 10.2.4 or greater)................................................... 6-1 Changing the print server settings ..................................................................................................... 6-3 Using a web browser to change the print server settings............................................................ 6-3 Using the BRAdmin Light utility (for Mac OS® X 10.2.4 or greater) ............................................................................................... 6-3 Other sources of information ............................................................................................................. 6-3 7 Control panel setup ...................................................................................................7-1 Overview............................................................................................................................................ 7-1 Printing the Printer Settings Page...................................................................................................... 7-2 How to print the Printer Settings Page ........................................................................................ 7-2 Restoring the network settings to factory default............................................................................... 7-2 Disabling the APIPA protocol............................................................................................................. 7-3 8 Troubleshooting ........................................................................................................8-1 iii Overview............................................................................................................................................ 8-1 General problems .............................................................................................................................. 8-1 CD-ROM is inserted, but does not start automatically............................................................. 8-1 How to reset the Brother print server to factory default ........................................................... 8-1 Installation problems.......................................................................................................................... 8-1 The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother printer in Windows®. .............................................................. 8-1 The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X. ..................................................................................................................................... 8-1 Printing problems............................................................................................................................... 8-5 Print job is not printed.............................................................................................................. 8-5 Error during printing................................................................................................................. 8-6 Protocol-specific troubleshooting....................................................................................................... 8-7 Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting ............... 8-7 Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (NetBIOS) troubleshooting ........ 8-7 Windows® 2000/XP IPP troubleshooting ..................................................................................... 8-8 I want to use a different Port number other than 631. ............................................................. 8-8 The Get More Info option in Windows® 2000 is not working ................................................... 8-8 Web browser troubleshooting (TCP/IP)....................................................................................... 8-8 9 Appendix A ................................................................................................................ A-1 Using services ................................................................................................................................... A-1 Other ways to set the IP address (for advanced users and administrators) ...................................... A-1 Using DHCP to configure the IP address .................................................................................... A-1 Using BOOTP to configure the IP address.................................................................................. A-2 Using RARP to configure the IP address .................................................................................... A-2 Using APIPA to configure the IP address.................................................................................... A-3 Using ARP to configure the IP address ....................................................................................... A-3 Windows® systems ................................................................................................................. A-3 UNIX®/Linux systems ............................................................................................................. A-4 Using the TELNET console to configure the IP address ............................................................. A-4 Using the Brother Web BRAdmin server software for IIS* to configure the IP address .............. A-5 Print server specifications.................................................................................................................. A-6 10 Appendix B ................................................................................................................ B-1 Frequently asked questions (FAQs) ............................................................................................ B-1 Service center locations .............................................................................................................. B-1 Important information: Regulations.................................................................................................... B-1 Caution for LAN connection......................................................................................................... B-1 11 Index ...........................................................................................................................1-1 iv 1 Introduction Overview The Brother print server allows your Brother printer to be shared on a 10/100Mb Ethernet Network and provides printing services for Windows® 95/98/Me, Windows NT® 4.0, Windows® 2000/XP supporting the TCP/IP protocols and Macintosh® supporting TCP/IP. To use the Brother printer through a network, you need to configure the print server, and set up the computers you use. In this chapter, you will learn the basic concept of the network connection and protocols, and in Chapter 2 you will read information on network configuration. Chapter 3 through Chapter 7 describes how to configure your print server along with your operating system as follows: Chapter 3: Network printing from Windows ®: basic TCP/IP Peer-to-Peer printing Chapter 4: Network printing from Windows ®: NetBIOS Peer-to-Peer printing Chapter 5: Internet printing for Windows® Chapter 6: Network printing from Macintosh® Chapter 7: Control panel setup 1 1-1 Introduction Types of network connection Generally speaking, there are two types of network connection: Peer-to-Peer environment and a Network Shared environment. 1 Network connection example Peer-to-Peer printing using TCP/IP In a Peer-to-Peer environment, each computer directly sends and receives data to and from the Brother printer. Windows® Windows® Windows® Router TCP/IP TCP/IP Network printer In a smaller network of 2 or 3 computers, we recommend the Peer-to-Peer printing method as it is easier to configure than the Network Shared Printing method described on the following page. See Network shared printing on page 1-3. Each computer must use the TCP/IP Protocol. The Brother printer needs to have an appropriate IP address configuration. If you are using routers, computers can access the Brother printer through the routers. (In this case, the Gateway address must be configured to both computers and the printer.) The Brother printer can also communicate with Macintosh®. (TCP/IP compatible operating systems) 1-2 Introduction Network shared printing In a network shared environment, each computer sends and receives data to and from the Brother printer via a centrally controlled computer. This type of computer is often called a "server" or a "print server". Its job is to access print jobs from other computers and then control the printing of these jobs. 1 Windows® Windows® Windows® TCP/IP Windows® Also known as "Server" or "Print server" Network printer Network shared In a larger network, we recommend a network shared printing environment. The "server" or the "print server" needs the TCP/IP print protocol configured. Each computer must use the TCP/IP Protocol. The Brother printer needs to have an appropriate IP address configuration. The Brother printer needs to have an appropriate IP address configuration unless the printer is shared via the parallel or USB interface at the server. The Brother printer can also communicate with Macintosh®. (TCP/IP compatible operating systems) 1-3 Introduction Protocols TCP/IP protocols and functionalities 1 Protocols are the standardized sets of rules for transmitting data on a network. Protocols allow the user to gain access to network connected resources. The print server used on this Brother product supports the TCP/IP (Transmission Control Protocol/Internet Protocol) protocol. TCP/IP is the most popular set of protocols used for communication such as Internet and E-mail. This protocol can be used in almost all operating systems such as Windows®, Macintosh® and Linux. The following TCP/IP protocols are available on this Brother product. DHCP/BOOTP/RARP By using the DHCP/BOOTP/RARP protocols, the IP address can be automatically configured. Note To use the DHCP/BOOTP/RARP protocols, please contact your network administrator. APIPA If you do not assign an IP address manually (using the BRAdmin software) or automatically (using a DHCP/BOOTP/RARP server), the Automatic Private IP Addressing (APIPA) protocol will automatically assign an IP address from the range 169.254.1.0 to 169.254.254.255. DNS client The Brother print server supports the Domain Name Service (DNS) client function. This function allows the print server to communicate with other devices by using its DNS name. NetBIOS/IP NetBIOS over IP basic functionality allows the Brother print server to appear in a Windows® network neighborhood. LPR/LPD Commonly used printing protocols on a TCP/IP network. 1-4 Introduction Port9100 Another commonly used printing protocol on a TCP/IP network. SMTP client Simple Mail Transfer Protocol (SMTP) client is used to send e-mails via Internet or Intranet. 1 IPP Internet Printing Protocol (IPP Version 1.0) allows you to print documents directly to any accessible printer via the internet. mDNS mDNS allows the Brother print server to automatically configure itself to work in a Mac OS® X Simple Network Configured system. (Mac OS® X 10.2.4 or greater). TELNET The Brother print server supports TELNET server for command line configuration. SNMP The Simple Network Management Protocol (SNMP) is used to manage network devices including computers, printers and terminals in a TCP/IP network. Web server (HTTP) The Brother print server is equipped with a web server that allows you to monitor its status or change some of its configuration settings. Note We recommend Microsoft Internet Explorer 6.0 (or higher) or Netscape® 7.1 (or higher). If a different web browser is used, make sure it is compatible with HTTP 1.0 and HTTP 1.1. 1-5 2 Configuring your network printer Overview Before using your Brother printer in a network environment, you must configure the TCP/IP settings. In this chapter, you will learn the basic steps required to print over the network using the TCP/IP protocol. We recommend that you use the automatic installer application in the CD-ROM we have provided with the printer. By using this application, you can easily connect your printer to your network and install the network software and printer driver which you need to complete the network configuration. You will be guided by the on-screen instructions until you are able to use your Brother network printer. Please follow the instructions in the supplied Quick Setup Guide. If you want to configure your printer without using the automatic installer application, please read this chapter and learn how to configure the TCP/IP settings. Then, in Chapter 3, Chapter 4, Chapter 5 and Chapter 6, you will learn how to install the network software and the printer driver into the operating system running on your computer. 2 IP addresses, subnet masks and gateways To use the printer in a networked TCP/IP environment, you need to configure the IP address and subnet mask. The IP address you assign to the print server must be on the same logical network as your host computers. If it is not, you must properly configure the subnet mask and the gateway address. IP address An IP address is a series of numbers that identifies each computer connected to a network. An IP address consists of four numbers separated by dots. Each number is between 0 and 255. Example: In a small network, set the IP addresses by changing the final number. 192.168.1.1, 192.168.1.2, 192.168.1.3 2-1 Configuring your network printer How the IP address is assigned to your print server: If you have a DHCP/BOOTP/RARP server in your network (typically a UNIX®/Linux or Windows® 2000/XP network) the print server will automatically obtain its IP address from the DHCP server and register its name with any RFC 1001 and 1002-compliant dynamic name services. Note On smaller networks, the DHCP server may be the router. For more information on DHCP, BOOTP and RARP, see Using DHCP to configure the IP address on page A-1, Using BOOTP to configure the IP address on page A-2 and Using RARP to configure the IP address on page A-2. If you do not have a DHCP/BOOTP/RARP server, the Automatic Private IP Addressing (APIPA) protocol will automatically assign an IP address from the range 169.254.1.0 to 169.254.254.255. For more information on APIPA, see Using APIPA to configure the IP address on page A-3. If the APIPA protocol is disabled, the default IP address of a Brother print server is 192.0.0.192. However, you can easily change this IP address number to match with the IP address details of your network. For information on how to change the IP address, see Setting the IP address and subnet mask on page 2-3. 2 Subnet mask Subnet masks restrict network communication. Example: PC1 can talk to PC2 PC1 IP Address:192.168.1.2 Subnet Mask: 255.255.255.0 PC2 IP Address:192.168.1.3 Subnet Mask: 255.255.255.0 Note 0 denotes that there is no limit to communication at this part of the address. In the above example, we can communicate with anything that has an IP address that begins with 192.168.1.X 2-2 Configuring your network printer Gateway (and router) A gateway is a network point that acts as an entrance to another network and sends data transmitted via the network to an exact destination. The router knows where to direct data that arrives at the gateway. If a destination is located at an external network, the router transmits data to the external network. If your network communicates with other networks, you may need to configure the Gateway IP address. If you do not know the Gateway IP address then contact your Network Administrator. 2 Setting the IP address and subnet mask Using the BRAdmin Professional utility to configure your network printer (for Windows® only) BRAdmin Professional utility The BRAdmin Professional utility is designed to allow you to manage your network connected Brother printers in a TCP/IP environment. How to configure your printer using the BRAdmin Professional utility Note · Please use the BRAdmin Professional utility version that was supplied on the CD-ROM with your Brother product. You can also download the latest Brother BRAdmin Professional utility version from http://solutions.brother.com. This utility is only available for Windows® users. · If you are using Personal Firewall software (e.g. the Internet Connection Firewall available in Windows® XP), disable it. Once you are sure that you can print, re-start your Personal Firewall software. · Node name: Node name appears in current BRAdmin Professional. The default Node name is "BRN_xxxxxx" ("xxxxxx" is the last six digits of Ethernet address.). · The default password for Brother print servers is access. 1 2 Start the BRAdmin Professional utility (from Windows® 95/98/Me, Windows NT® 4.0 and Windows® 2000/XP), by clicking Start / Programs / Brother Administrator Utilities / Brother BRAdmin Professional Utilities / BRAdmin Professional. Select TCP/IP in the left frame of the main BRAdmin window. 2-3 Configuring your network printer 3 Select Search Active Devices from the Devices menu. BRAdmin Professional will search for new devices automatically. 2 Note · If the print server is set to its factory default settings without using a DHCP/BOOTP/RARP server, the device will appear as APIPA in the BRAdmin Professional utility screen. · You can find the node name and Ethernet address (Node Address above) by printing out the Printer Settings Page. See Printing the Printer Settings Page on page 7-2 for information on how to print the Printer Settings Page on your print server. 4 5 6 7 Double-click the unconfigured device. Enter the IP address, Subnet Mask and Gateway (if needed) of your print server. Click OK. With the correctly programmed IP address, you will see the Brother print server in the device list. Using other methods to configure your network printer You can configure your network printer using other methods. See Other ways to set the IP address (for advanced users and administrators) on page A-1. 2-4 Configuring your network printer Changing the print server settings Using the BRAdmin Professional utility to change the print server settings (for Windows® only) 2 1 2 3 4 5 6 Start the BRAdmin Professional utility (from Windows® 95/98/Me, Windows NT® 4.0 and Windows® 2000/XP), by clicking Start / Programs / Brother Administrator Utilities / Brother BRAdmin Professional Utilities / BRAdmin Professional. Select TCP/IP in the left frame of the main BRAdmin window. Select the print server which you want to configure, in the right frame of the main BRAdmin window. Select Configure Print Server from the Control menu. Enter a password. The default Password is access. You can now change the print server settings. 2-5 Configuring your network printer Using the HTTP (web browser) to change the print server settings A standard web browser (we recommend Microsoft Internet Explorer version 6.0 (or higher), or Netscape® version 7.1 (or higher) can be used to change your print server settings using the HTTP (Hyper Text Transfer Protocol). To use a web browser, you must have assigned an IP address to the print server. 2 1 Type http://printer_ip_address/ into your browser. (Where printer_ip_address is the IP address or the print server name) For example: http://192.168.1.2/ (if the printer's IP address is 192.168.1.2.) Note If you have edited the hosts file on your computer or are using Domain Name System, you can also enter the DNS name of the print server. As the print server supports TCP/IP and NetBIOS names, you can also enter the NetBIOS name of the print server. The NetBIOS name can be seen in the printer settings page. The NetBIOS name assigned is the first 15 characters of the node name and by default it will appear as BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address. 2 3 4 5 6 Click Network Configuration. Enter a user name and a password. The User Name is admin and the default Password is access. Click OK. Click Configure TCP/IP. You can now change the printer server settings. 2-6 3 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing 3 Overview If you are a Windows® user and want to print using the TCP/IP protocol in a Peer-to-Peer environment, please follow the instructions in this chapter. This chapter explains how to install the network software and the printer driver which you will need to be able to print using your network printer. Note · You must configure the IP address on your printer before you proceed with this chapter. If you haven't done yet, see Chapter 2 first. · Verify the host computer and print server are either on the same subnet, or that the router is properly configured to pass data between the two devices. · The default password for Brother print servers is access. For Windows® 2000/XP users By default, Windows® 2000/XP systems install the necessary print software to enable you to print. This section describes the most commonly used configuration, Standard TCP/IP Port printing. Windows® 2000/XP users can also print via the Internet using the IPP protocol. For more information, see Internet printing for Windows® on page 5-1. If you have already installed the printer driver, jump to Printer driver already installed on page 3-2. Configuring the standard TCP/IP port Printer driver not yet installed 1 2 3 4 5 6 For Windows ® XP: Go to the Start button and select Printers and Faxes. For Windows ® 2000: Go to the Start button, select Settings and then Printers. For Windows ® XP: Click Add a printer to get the Add Printer Wizard. For Windows ® 2000: Double click the Add Printer icon to get the Add Printer Wizard. Click Next when you see the Welcome to the Add Printer Wizard screen. Select Local printer and deselect the Automatically detect and install my Plug and Play printer option. Click Next. You must now select the correct Network printing port. Select Create a new port and select Standard TCP/IP Port port from the pull-down window. 3-1 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing 7 8 9 10 11 12 13 14 15 16 17 Click Next. The Add Standard TCP/IP Printer Port Wizard will now appear. Click Next. Enter the IP address, or the print server name you wish to configure. The Wizard will automatically enter the Port name information for you. Click Next. Windows® 2000/XP will now contact the printer that you specified. If you did not specify the correct IP address or name then you will receive an error message. Click the Finish button to complete the Wizard. Now that you have configured the port, you must specify which printer driver you wish to use. Select the appropriate driver from the list of supported printers. If you are using a driver supplied with the printer on CD-ROM then select the Have Disk option to browse to the CD-ROM. For example, select the "X:\Driver\PCL\WIN2K_XP\your language" folder (where X is your drive letter). Click Open, and then OK. Select your printer model, then click Next. Specify a name and click the Next button. Now specify if you wish to share the printer, enter the share name and click Next. Continue through the Wizard clicking the Finish button when complete. 3 Printer driver already installed If you have already installed the printer driver and wish to configure it for network printing, follow these steps: 1 2 3 4 5 Select the printer driver you wish to configure. Select File and then Properties. Click the Ports tab of the driver and click Add Port. Select the port that you wish to use. Typically this would be Standard TCP/IP Port. Then click the New Port... button. The Standard TCP/IP Port Wizard will start. Follow steps 8 to 12 of Printer driver not yet installed on page 3-1. 3-2 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing For Windows NT® 4.0 users Windows NT® 4.0 users can send print job using Brother Peer-to-Peer Print software provided on the Brother CD-ROM supplied with the printer. 3 Installing the TCP/IP protocol If you did not install the TCP/IP protocol during the installation of your Windows NT®4.0 system (either workstation or server) follow these steps. If you have already installed the TCP/IP protocol, proceed to the next section, Installing the Brother Peer-to-Peer software on page 3-3. 1 2 3 4 5 6 7 Go to the Start button, select Settings, and then Control Panel. Run the Network applet by double clicking the Network icon and then click the Protocols tab. Select Add, and double click the TCP/IP Protocol. Insert the requested disk(s), or CD-ROM, to copy the required files. Click Close. The Windows NT® 4.0 system will review protocol bindings and then you will see the TCP/IP Properties dialog. Configure the host IP address, subnet mask, and gateway address in that dialog. Consult your system administrator for these addresses. Click OK to exit (your Windows NT®4.0 workstation or server will need to be re-booted). Installing the Brother Peer-to-Peer software 1 2 3 4 5 6 7 8 Start the CD-ROM installation menu program according to the printer Quick Setup Guide. Select your model and the desired language. Then click Install Other Drivers or Utilities. Select the Network Print Software installation program. Click Next in response to the Welcome message. Read the license agreement carefully. Then follow the on-screen instructions. Select the Brother Peer-to-Peer Print (LPR) button. Select the desired directory to install the Brother Peer-to-Peer Print (LPR) files and click Next. The installation program will create the directory for you if it does not already exist on your disk. Enter the Port name that you wish to use and click OK. The default port name is BLP1. Whichever name you choose, it must be unique and it MUST begin with BLP. 3-3 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing 9 You must now enter the actual IP address of the print server and the print server name. If you have edited the hosts file on your computer or are using Domain Name System, you can also enter the DNS name of the print server. As the print server supports TCP/IP and NetBIOS names, you can also enter the NetBIOS name of the print server. The NetBIOS name can be seen in the printer settings page. The NetBIOS name assigned is the first 15 characters of the node name and by default it will appear as BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address. Note · The node name and the NetBIOS name is printed on the Printer Settings Page. To learn how to print the Printer Settings Page, see Printing the Printer Settings Page on page 7-2. · If you search the device using the search function in Step 8 above, disable the Personal Firewall software if you are using it. Once you are sure that you can print, re-start your Personal Firewall software. 3 10 Click the Finish button. When prompted you must re-boot your computer. Associating to the printer You must now create a printer on your Windows® system using the standard Windows® printer setup procedure. 1 2 3 4 5 6 7 8 9 To do this, go to the Start button, select Settings and then Printers. Double click the Add Printer icon to get the Add Printer Wizard. Select My Computer (not Network Printer) and click Next. Select the Brother LPR Port (the port name you assigned in step 7 of the "Installing Brother Peer-to-Peer Software" section in this chapter) and click Next. Select the desired printer model. If the correct model is not displayed, click the Have Disk option and insert the CD-ROM supplied with your printer. If the driver already exists, select Keep Existing Driver (if it does not exist, this step will be skipped), and then click Next. If desired, change the name of the printer then click Next. If desired, make the printer shared (so other user can access it), and select the operating system(s) that these other computers will be running. Click Next. Select Yes when you asked Would you like to print a test page?. Click Finish to complete the installation. You may now print to the printer as if it were a local printer. 3-4 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing Adding a second Brother LPR port You do not need to re-run the install program to add a new Brother LPR port. Instead, go to the Start button, select Settings, and open the Printers window. Click the icon of the printer that you wish to configure, select File from the menu bar, and then Properties. Click the Ports tab and then the Add Port button. In the Printer Ports dialog, highlight Brother LPR Port. Click the New Port button and enter the port name. The default port name is BLP1. If you have already used this name, you will get an error message if you try to use it again, in which case use BLP2, etc... Once you have specified the port name, click OK. You will then see the Port Settings dialog. Enter the IP address of the printer that you wish to print to and click OK. And then click Close in the Printer Ports dialog. You should now see the port that you have just created in the Print to the following port(s) setting of the printer driver. 3 For Windows® 95/98/Me users Windows® 95/98/Me users can send print job using Brother Peer-to-Peer Print software provided by the CD-ROM which we have supplied with the printer. Installing the Brother Peer-to-Peer software Note If you already installed the driver from the printer's CD-ROM Installer and you selected "Brother Peer-to-Peer Network Printer" during the installation then you do not need to install the Brother Network Print Software again. 1 2 3 4 5 6 7 8 Start the CD-ROM installation menu program according to the Quick Setup Guide. Select your model and the desired language. Then click Install Other Drivers or Utilities. Select the Network Print Software installation program. Click Next in response to the Welcome message. Read the license agreement carefully. Then follow the on-screen instructions. Select the Brother Peer-to-Peer Print (LPR) button. Select the desired directory to install the Brother Peer-to-Peer Print (LPR) files and push Next. The installation program will create the directory for you if it does not already exist on your disk. Enter the Port name that you wish to use and click OK. The default port name is BLP1. Whichever name you choose, it must be unique and it MUST begin with BLP. 3-5 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing 9 You must now enter the actual IP address of the print server and the print server name. If you have edited the hosts file on your computer or are using Domain Name System, you can also enter the DNS name of the print server. As the print server supports TCP/IP and NetBIOS names, you can also enter the NetBIOS name of the print server. The NetBIOS name can be seen in the printer settings page. The NetBIOS name assigned is the first 15 characters of the node name and by default it will appear as BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address. Note · The node name and the NetBIOS name is printed on the Printer Settings Page. To learn how to print the Printer Settings Page, see Printing the Printer Settings Page on page 7-2. · If you search the device using the search function in Step 8 above, disable the Personal Firewall software if you are using it. Once you are sure that you can print, re-start your Personal Firewall software. 3 10 Click the Finish button. When prompted you must re-boot your computer. Associating to the printer You must now create a printer on your Windows® system using the standard Windows® printer setup procedure. 1 2 3 4 5 6 7 8 9 To do this, go the Start button, select Settings and then Printers. Double click Add Printer to begin the printer installation. Click Next when you get the Add Printer Wizard window. Select Local Printer when you are asked how the printers are connected to your computer, and then click Next. Select the correct driver. Click Next when you are done. If you have selected a printer driver that is already being used, you have the option of either keeping the existing driver (recommended) or replacing it. Select the desired option and click Next. Select the Brother LPR port (the port name you assigned in step 7 of the Installing the Brother Peer-to-Peer software on page 3-5) and click Next. Enter any desired name for the Brother printer and click Next. For example, you could call the printer "Networked Brother Printer". Windows® will now ask you if you wish to print out a test page, select Yes and then select Finish. You have now finished installing the Peer-to-Peer Print (LPR) software. 3-6 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing Adding a second Brother LPR port You do not re-run the install program to add a new Brother LPR port. Instead, go to the Start button, select Settings, and open the Printers window. Click the icon of the printer that you wish to configure, select File from the menu bar, and then Properties. Click the Details tab and then the Add Port button. In the Add Port dialog, select the Other radio button and then highlight Brother LPR port. Click OK and enter the port name. The default port name is BLP1. If you have already used this name, you will get an error message if you try to use it again, in which case use BLP2, etc... Once you have specified the port name, click the OK button. You will then see the Port Properties dialog. Enter the IP address of the printer that you wish to print to and click OK. You should now see the port that you have just created in the Print to the following port setting of the printer driver. 3 Other sources of information See Chapter 2 of this User's Guide to learn how to configure the IP address of the printer. 3-7 4 Network printing from Windows®: NetBIOS Peer-to-Peer printing 4 Overview Brother print server range supports SMB (Server Message Block). This means that just like regular Windows® PC's, Brother printers can appear in your network neighborhood. The main advantage of NetBIOS printing is that you are able to print from legacy DOS applications that are running on PC's that are connected to Microsoft® networks. Note · You must configure the IP address on your printer before you proceed with this chapter. See Chapter 2 for more information. · The default password for Brother print servers is access. · The default domain name of the print server is WORKGROUP, to change it use your web browser or the BRAdmin application. Print server configuration for Windows® 95/98/Me, Windows® 2000/XP and Windows NT® 4.0 Print server configuration In order for this function to work, you must correctly change the domain name or workgroup name to match that of your network. Once this is done, the print server will appear automatically in your network neighborhood and you will be able to send print documents to it without having to install additional software. However, in some instances you may find that your Windows® 95/98/Me/2000/XP and Windows NT ®4.0 systems may receive "Printer is busy" error messages when more than one person attempts to access the printer. In this instance Brother has provided the "Brother NetBIOS Port Monitor" software which allows users to continue spooling print jobs while the printer is busy, down or out of paper. The port monitor will hold the jobs until the printer is again available. When you install Windows® 95/98/Me you are asked which workgroup you belong to. The default workgroup name for Windows® 95/98/Me is WORKGROUP, however you could change this to anything you want. With Windows NT®4.0, Microsoft introduced the concept of "Domains". A domain offers centralized security management whereas a workgroup offers distributed security management. The print server does not care if your network consists of a Workgroup or a Domain, the only thing you must tell it is the name of the workgroup or domain. The Brother print server automatically has a default workgroup/domain name of WORKGROUP. If you need to change name, you can configure the Brother print server to recognize this. There are three ways of doing this. (If you are unsure about the name of your workgroup or domain, look in the identification tab in your network applet). 4-1 Network printing from Windows®: NetBIOS Peer-to-Peer printing Changing the Workgroup/Domain Name using the BRAdmin Professional utility Note · The print server must have a valid IP address and your computer must also have a valid IP address; you can configure the IP address by using the BRAdmin Professional utility. See Using the BRAdmin Professional utility to configure your network printer (for Windows® only) on page 2-3. · Please use the BRAdmin Professional utility version that was supplied on the CD-ROM with your Brother product. You can also download the latest Brother BRAdmin Professional utility version from http://solutions.brother.com. This utility is only available for Windows® users. · The default password for Brother print servers is access. 4 1 Start the BRAdmin Professional utility (from Windows® 95/98/Me, Windows NT® 4.0 and Windows® 2000/XP), by clicking Start / Programs / Brother Administrator Utilities / Brother BRAdmin Professional Utilities / BRAdmin Professional. 2 3 4 5 Select TCP/IP in the left frame of the main BRAdmin window. Select the print server which you want to configure, in the right frame of the main BRAdmin window. Select Configure Print Server from the Control menu. Enter a password. The default Password is access. 4-2 Network printing from Windows®: NetBIOS Peer-to-Peer printing 6 Select NetBIOS tab. Enter a workgroup/domain name. 4 Note Because of the way that Microsoft® networks work, the print server may take several minutes to appear in the network neighborhood. You will also find that the print server may take several minutes to disappear from the network neighborhood even if the printer is switched off. This is a feature of Microsoft® workgroup and domain based networks. Changing the Workgroup/Domain Name using a web browser You can also use a standard WWW browser to change the NetBIOS name. To do this, connect to the print server using its IP address and then select the Configure NetBIOS option from the Network Configuration screen, then enter your workgroup/domain name into the Domain Name text box. Make sure you submit the changes (click the Submit button). Changing the Workgroup/Domain Name using TELNET If you are unable to use the BRAdmin Professional utility, you can use TELNET. When you are connected to the print server, enter the default password access in response to the # prompt. Type in anything in response to the Enter Username> prompt, you will then be at the Local> prompt. Now enter the command: SET NETBIOS DOMAIN domainname EXIT Where domainname is the name of the domain or workgroup that you are on. If you are not sure what your domain name or workgroup name is, look in the Identification tab in your Windows® 95/98/Me and Windows NT®4.0 network applet. 4-3 Network printing from Windows®: NetBIOS Peer-to-Peer printing Installing the Brother NetBIOS Port Monitor The Brother NetBIOS Port Monitor requires the TCP/IP transport protocols to be installed on your Windows® 95/98/Me/2000/XP and Windows NT®4.0 computer. To install those protocols, see your Windows® documentation. If you are using the TCP/IP protocol, the proper IP address should be defined on both the Brother print server and your client PC. Note If you already installed the driver from the printers CD-ROM Installer and you selected "Brother Peer-to-Peer Network Printer" during the installation, then you do not need to install the Brother Network Print Software again. 4 1 2 3 4 5 6 7 8 9 Start the CD-ROM installation menu program according to the printer Quick Setup Guide. Select your model and the desired language. Then click Install Other Drivers or Utilities. Select the Network Print Software installation program. Click Next in response to the Welcome message. Read the license agreement carefully. Then follow the on-screen instructions. Select Brother Peer-to-Peer Print (NetBIOS) installation. Select the desired directory to install the Brother Network Direct Print files and click Next. Enter the port name that you wish to use. The port name must start with "BNT". For example BNT1. Whichever name you choose, it must be unique. Then click OK. The name must be unique on your PC, however other computers can use the same port name as the name you specify on your PC. You must now enter the server name and port name for the actual print server. You can use the Browse button to search for the print server, select the domain/workgroup name, and then the server is listed. If the print server does not automatically appear in your browse list, then you must ensure that the domain name is configured correctly. Otherwise you must enter the name manually. The name should be compliant with UNC (Universal Name Convention). For example: \\NodeName\ServiceName. Where NodeName is the NetBIOS name of the Brother print server (the default name is usually BRN_xxxxxx, where xxxxxx is the last six digits of the Ethernet address), and ServiceName is the service name for NetBIOS of the print server. By default it is BINARY_P1. For example: \\BRN_310107\BINARY_P1 Note You can find the NetBIOS name and node name by printing out the Printer Settings Page. See Printing the Printer Settings Page on page 7-2. 4-4 Network printing from Windows®: NetBIOS Peer-to-Peer printing 10 11 Then click OK. Click the Finish button. You must now restart your computer before you can continue. Associating to the printer You must now create a printer on your Windows® 95/98/Me, Windows NT®4.0 and Windows® 2000/XP systems using the standard Windows® printer setup procedure. 4 Windows® 95/98/Me 1 2 3 4 5 6 7 8 9 For Windows ® 2000: Go to the Start button, select Settings and then Printers. Double click Add Printer to begin the printer installation. Click Next when you get the Add Printer Wizard window. Select Local Printer when you are asked how the printer is connected to your computer, and then click Next. Select the correct driver. Click Next when you are done. If you have selected a printer driver that is already being used, you have the option of either keeping the existing driver (recommended) or replacing it. Select the desired option and click Next. Select the Brother NetBIOS Port (the port name you assigned in step 7 of the "Installing the Brother NetBIOS Port Monitor" section) and click Next. Enter any desired name for the Brother printer and click Next. For example, you could call the printer "Networked Brother Printer". Windows® will now ask you if you wish to print out a test page, select Yes and then select Finish. You are now ready to print. If necessary, you can share the printer on your PC so that all print jobs are routed through your computer. Windows NT®4.0 / Windows® 2000/XP 1 2 3 4 For Windows ® XP: Go to the Start button and select Printers and Faxes. For Windows ® 2000: Go to the Start button, select Settings and then Printers. For Windows ® XP: Select Add a printer to begin the printer installation. For Windows ® 2000 and Windows NT ® 4.0: Double click Add Printer to begin the printer installation. Click Next when you get the Add Printer Wizard window. Select Local printer (Windows® 2000), Local printer attached to this computer (Windows® XP) or 4-5 Network printing from Windows®: NetBIOS Peer-to-Peer printing My computer (Windows NT ® 4.0) when you are asked how the printer is connected to your computer, and then click Next. 5 6 7 8 9 10 Select the Brother NetBIOS Port (the port name you assigned in step 7 of the "Installing the Brother NetBIOS Port Monitor" section and click Next. Select the correct driver. Click Next when you are done. If you have selected a printer driver that is already used, you have the option of either keeping the existing driver (recommended) or replacing it. Select the desired option and click Next. Enter any desired name for the Brother printer and click Next. For example, you could call the printer "Networked Brother Printer". Select Not Shared or Shared and Share Name and click Next. Windows® will now ask you if you wish to print out a test page, select Yes and then select Finish. 4 You are now ready to print. If necessary, you can share the printer on your PC so that all print jobs are routed through your computer. Adding a second NetBIOS print port 1 You do not need to re-run the installation program to add a new NetBIOS port. Instead, click the Start button, select Settings, and open the Printers window. Click the icon of the printer that you wish to configure, select File from the menu bar, and then Properties. Windows® 95/98/Me 2 Click the Details tab and click the Add Port button. In the Add Port dialog, select the Other radio button and then highlight Brother NetBIOS port. Click OK and enter the port name. The default port name is BNT1. If you have already used this name, you will get an error message if you try to use it again, in which case use BNT2, etc... Once you have specified the port name, click the OK button. You will then see the Port Properties Dialog. Enter the print server and port name of the printer that you wish to print to and click OK. You should now see the port that you have just created in the Print to the following port setting of the printer driver. Windows NT®4.0 / Windows® 2000/XP 2 Click the Ports tab and click the Add Port button. In the Add Port dialog, highlight Brother NetBIOS port. Click New Port and enter the port name. The default port name is BNT1. If you have already used this name, you will get an error message if you try to use it again, in which case use BNT2, etc... Once you have specified the port name, click the OK button. You will then see the Port Properties Dialog. Enter the print server and port name of the printer that you wish to print to and click OK. You should now see the port that you have just created in the Print to the following port setting of the printer driver. 4-6 Network printing from Windows®: NetBIOS Peer-to-Peer printing Other sources of information 1 2 Visit http://solutions.brother.com for more information on network printing. See Chapter 2 of this User's Guide to learn how to configure the IP address of the printer. 4 4-7 5 Internet printing for Windows® Overview Windows® 2000/XP users can print using TCP/IP using the standard Network Printing software and IPP protocol software built into any Windows® 2000/XP installation. Note · You must configure the IP address on your printer before you proceed with this chapter. If you haven't done yet, see Chapter 2 first. · Verify the host computer and print server are either on the same subnet, or that the router is properly configured to pass data between the two devices. · The default password for Brother print servers is access. 5 Windows® 2000/XP IPP printing Use the following instructions if you wish to use the IPP printing capabilities of Windows® 2000/XP. 1 2 3 4 For Windows ® 2000: Go to the Start button, select Settings and then Printers. For Windows ® XP: Go to the Start button and select Printers and Faxes. For Windows ® 2000: Double click the Add Printer icon to get the Add Printer Wizard. For Windows ® XP: Click Add a printer to get the Add Printer Wizard. Click Next when you see the Welcome to the Add Printer Wizard screen. Select Local printer or Network printer. For Windows ® 2000: Make sure that you select Network Printer. For Windows ® XP: Make sure that you select A network printer, or a printer attached to another computer. Click Next. For Windows ® 2000: Select Connect to a printer on the Internet or on your intranet and then enter the following in the URL field: http://printer_ip_address:631/ipp (Where printer_ip_address is the IP address or the print server name). For Windows ® XP: Select Connect to a printer on the Internet or on a home or office network and then enter the following in the URL field: http://printer_ip_address:631/ipp (Where printer_ip_address is the IP address or the print server name). 5 6 5-1 Internet printing for Windows® Note If you have edited the hosts file on your computer or are using Domain Name System, you can also enter the DNS name of the print server. As the print server supports TCP/IP and NetBIOS names, you can also enter the NetBIOS name of the print server. The NetBIOS name can be seen in the printer settings page. The NetBIOS name assigned is the first 15 characters of the node name and by default it will appear as BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address. 5 7 When you click Next, Windows® 2000/XP will make a connection with the URL that you specified. If the printer driver has already been installed: If the appropriate printer driver is already installed on your PC, Windows® 2000/XP will automatically use that driver for use. In this case, you will simply be asked if you wish to make the driver the default driver, after which the Driver installation Wizard will complete. You are now ready to print. If the printer driver has NOT been installed: One of the benefits of the IPP printing protocol is that it establishes the model name of the printer when you communicate with it. After successful communication you will see the model name of the printer automatically. This means that you do not need to inform Windows® 2000 about the type of printer driver to be used. 8 9 10 11 12 13 Click OK. You will then see the printer selection screen in the Add Printer Wizard. If your printer is not in the list of supported printers, click the Have Disk button. You will then be asked to insert the driver disk. Click the Browse button and select the CD-ROM or network share that contains the appropriate Brother printer driver. Now specify the model name of the printer. If the printer driver that you are installing does not have a Digital Certificate you will see a warning message. Click Yes to continue with the installation. The Add Printer Wizard will then complete. Click the Finish button and the printer is now configured and ready to print. To test the printer connection, print a test page. 5-2 Internet printing for Windows® Specifying a different URL Please note that there are several possible entries that you can enter for the URL field. http://printer_ip_address:631/ipp This is the default URL and we recommend that you use this URL. Please note the Get More Info option will not display any printer data. http://printer_ip_address:631/ipp/port1 This is for HP® Jetdirect® compatibility. Please note the Get More Info option will not display any printer data. http://printer_ip_address:631/ If you forget the URL details, you can simply enter the above text and the printer will still receive and process data. please note the Get More Info option will not display any printer data. If you are using the built in service names that the Brother print server supports, you can also use the following: (However, please note the Get More Info option will not display any printer data). http://printer_ip_address:631/brn_xxxxxx_p1 http://printer_ip_address:631/binary_p1 http://printer_ip_address:631/text_p1 http://printer_ip_address:631/pcl_p1 Where printer_ip_address is the IP address or the print server name. 5 Other sources of information See Chapter 2 of this User's Guide to learn how to configure the IP address of the printer. 5-3 6 Network printing from Macintosh® Overview This chapter explains how to print from Macintosh® on a Network using the Simple Network Configuration capabilities on Mac OS® X 10.2.4 or greater. For more information on how to configure the laser driver on a Network for Mac OS® 9.1 to 9.2, see the Quick Setup Guide included with the printer. For updated information on printing from a Macintosh® visit the Brother Solutions web site at: http://solutions.brother.com 6 Printing from a Macintosh® using the Simple Network Configuration capabilities of Mac OS® X With the release of Mac OS® X 10.2, Apple® introduced Simple Network Configuration capabilities. The Simple Network Configuration capabilities of Mac OS® X lets you create an instant network of computers and smart devices by connecting them to each other. The smart devices automatically configure themselves to be compatible with your network. You do not need to manually configure any IP address or network strings within the printer as the printer will automatically configure itself. Please note that you need to use Mac OS® X 10.2.4 or later version. How to select the printer driver (Mac OS® X 10.2.4 or greater) 1 2 3 4 5 Turn the power of the printer ON. From the Go menu, select Applications. Open the Utilities folder. Double click the Printer Setup Utility icon. (Mac OS® X 10.2.x users, click the Print Center icon.) Click Add. (For Mac OS® X 10.2.4 to 10.3) Go to Step 6. (For Mac OS® X 10.4) Go to Step 7. 6-1 Network printing from Macintosh® 6 (For Mac OS® X 10.2.4 to 10.3) Make the following selection. 6 7 Select Brother HL-XXXX series (where XXXX is your model name) and then click Add. 8 Click the printer, then click Make Default to set the printer as the default printer. The printer is now ready to print. 6-2 Network printing from Macintosh® Changing the print server settings Using a web browser to change the print server settings From a Macintosh®, the easiest way to change the printer or print server parameters is to use a web browser. Simply connect to the printer using the format: http://ip_address where ip_address is the address of the printer. See Using the HTTP (web browser) to change the print server settings on page 2-6. 6 Using the BRAdmin Light utility (for Mac OS® X 10.2.4 or greater) Brother BRAdmin Light utility is a Java application that is designed for Mac OS X 10.2.4 or greater environment. BRAdmin Light allows you to change network settings and update firmware on Brother network ready machine. Note · Please use the BRAdmin Light utility version that was supplied on the CD-ROM with your Brother product. You can also download the latest Brother BRAdmin LIght utility version from http://solutions.brother.com. This utility is only available for Macintosh® users. · Node name: Node name appears in current BRAdmin Light. The default Node name is "BRN_xxxxxx" ("xxxxxx" is the last six digits of Ethernet address.). · The default password for Brother print servers is access. 1 2 3 4 Start the BRAdmin Light utility (from Mac OS® X 10.2.4 or greater), by double clicking the Macintosh HD icon on your desk top and clicking Library / Printers / Brother / Utilities. And then, double click the BRAdminLight.jar file. Select the print server which you want to change the settings. Select Configure Print Server from the Control menu. Enter a password. The default Password is access. You can now change the print server settings. Other sources of information 1 2 Visit http://solutions.brother.com for more information on network printing. See Chapter 2 of this User's Guide to learn how to configure the IP address of the printer. 6-3 7 Control panel setup Overview With the control panel you can do the following: Print the Printer Settings Page See Printing the Printer Settings Page on page 7-2 for information on how to print the Printer Settings Page. Restore the network settings to factory default See Restoring the network settings to factory default on page 7-2 for information on how to restore the network settings to factory default. Disable the APIPA protocol See Disabling the APIPA protocol on page 7-3 for information on how to disable the APIPA protocol. 7 7-1 Control panel setup Printing the Printer Settings Page Note Node name: Node name appears in the Printer Settings Page. The default Node name is "BRN_xxxxxx" ("xxxxxx" is the last six digits of Ethernet address.). The Printer Settings Page prints a report listing all the current printer settings including the network print server settings. You can print the Printer Settings Page using the printer control panel. 7 How to print the Printer Settings Page 1 2 3 Make sure that the front cover is closed and the power cord is plugged in. Turn on the printer and wait until the printer is in the Ready state. Press the Go button three times. The printer will print the current printer settings. Restoring the network settings to factory default If you wish to reset the print server back to its default factory settings (resetting all information such as the password and IP address information), please follow these steps: 1 2 3 4 Turn off the printer. Make sure that the front cover is closed and power cord is plugged in. Hold down the Go button as you turn on the power switch. Keep the Go button pressed down until the Toner, Drum and Paper LEDs light up. Release the Go button. Make sure that the Toner, Drum and Paper LEDs are off. Press the Go button six times and then release the Go button. Make sure that all the LEDs light up to indicate the print server has been reset to its default factory settings. Note You can reset the print server back to its default factory settings using the BRAdmin Professional utility for Windows®, BRAdmin Light utility for Macintosh® or a web browser. For more information, see Changing the print server settings on page 2-5 for Windows ® and Changing the print server settings on page 6-3 for Macintosh®. 7-2 Control panel setup Disabling the APIPA protocol If the APIPA protocol is enabled, the print server will automatically allocate a Link-Local IP address in the range (169.254.1.0 - 169.254.254.255) when the print server cannot obtain an IP address through the IP METHOD you have set. By default, the APIPA protocol is enabled. You can disable the APIPA protocol using the BRAdmin Profesional utility and a web browser. For more information, see Changing the print server settings on page 2-5. You can also disable the APIPA protocol using the control panel on the top of the printer. Please follow these steps: The print server is automatically reset back to its default factory settings when you disable the APIPA protocol. 7 1 2 3 4 Turn off the printer. Make sure that the front cover is closed and power cord is plugged in. Hold down the Go button as you turn on the power switch. Keep the Go button pressed down until the Toner, Drum and Paper LEDs light up. Release the Go button. Make sure that the Toner, Drum and Paper LEDs are off. Press the Go button seven times and then release the Go button. Make sure that all the LEDs light up to indicate the print server has been reset to its default factory settings. 7-3 8 Troubleshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother print server, it is divided into the following sections: n n n n General problems Network print software installation problems Printing problems Protocol-specific troubleshooting 8 General problems CD-ROM is inserted, but does not start automatically If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute Start.exe in the root directory of the CD-ROM. How to reset the Brother print server to factory default You can reset the print server back to its default factory settings (resetting all information such as the password and IP address information). See Restoring the network settings to factory default on page 7-2. Installation problems The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother printer in Windows®. The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X. Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User's Guide before installing the network print software or printer driver. Check the following: 1 Make sure that the printer is powered on, is on-line and ready to print. 8-1 Troubleshooting 2 Check to see if there is any LED activity. Brother print servers have two LEDs on the back panel of the machine. The upper green LED shows Link/Activity (Received/Transmit) status. The lower orange LED shows Speed status. · No light: If the upper LED is off, then the print server is not connected to the network. · The upper LED is green: The Link/Activity LED will be green if the print server is connected to a Ethernet network. · The lower LED is orange: The Speed LED will be orange if the print server is connected to a 100BASE-TX Fast Ethernet network. · The lower LED is off: The Speed LED will be off if the print server is connected to a 10BASE-T Ethernet network. 8 3 Print the Printer Settings Page and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. For information on how to print the Printer Settings Page, see Printing the Printer Settings Page on page 7-2. Verify that the print server is on your network as follows: 4 For Windows® Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). For Macintosh® For Mac OS® 9.1 to 9.2 (1) From the Apple menu, open the Chooser. (2) Click the Brother Laser (IP) icon, and make sure that your print server name appears in the right frame. If it is visible, then the connection is good. Otherwise, go to Step 5. For Mac OS® X 10.2.4 or greater (1) From the Go menu, select Applications. (2) Open the Utilities folder. (3) Double click the Printer Setup Utility icon. (Mac OS® X 10.2.x users, click the Print Center icon.) 8-2 Troubleshooting (4) Click Add. (For Mac OS® X 10.2.4 to 10.3) Go to (5). (For Mac OS® X 10.4) Go to (6). (5) (For Mac OS® X 10.2.4 to 10.3) Make the following selection. 8 (6) Make sure that your print server appears. If it is visible, then the connection is good. Otherwise, go to Step 5. 5 6 If you have tried 1 to 4 above and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. For information how to reset to the default factory settings, see Restoring the network settings to factory default on page 7-2. (For Windows ®) If the installation failed, the Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. Windows XP SP2 users (1) Click the Start button, Settings, and then Control Panel. (2) Double click Windows Firewall. (3) Click the General tab. Verify that Off (not recommended) is selected. (4) Click OK. 8-3 Troubleshooting Windows® XP SP1 users (1) Locate the "Windows" key on your keyboard. These are the keys with the Windows logo on it. 8 (2) Press the "Windows" key plus the "E" key to open My Computer. (3) On the left, right click My Network Places, click Properties, then right click Local Area Connection and click Properties. (4) Click the Advanced tab. Under Internet Connection Firewall, verify that the box next to Protect my computer... is unchecked. If the box is selected, click the box to remove the check. Then, click OK. (5) Once your firewall is disabled, try reinstalling the Brother software package. For instructions on how to install from the CD-ROM, use the Quick Setup Guide we have provided with the machine. (6) If the installation completed successfully, the Firewall on your computer was rejecting the necessary network connection. In this case, you will need to disable the Firewall on your computer whenever you install the network drivers. Note After the Brother software package is installed, enable again your Firewall. For instructions on how to re-enable your Firewall software, refer to your User's Guide or contact the Firewall software manufacturer. 8-4 Troubleshooting Printing problems Print job is not printed Make sure the status and configuration of the print server. Check following: 8 1 2 Make sure that the printer is powered on, is on-line and ready to print. Print the Printer Settings Page of the printer and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. Verify that the print server is on your network as follows: 3 For Windows® (1) Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). (2) If a successful response is received, then proceed to Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting, and Windows® 2000/XP IPP troubleshooting. Otherwise, proceed to Step 4. For Macintosh® For Mac OS® 9.1 to 9.2 (1) From the Apple menu, open the Chooser. (2) Click the Brother Laser (IP) icon, and make sure that your print server name appears in the right frame. If it is visible, then the connection is good. Otherwise, go to Step 4. For Mac OS® X 10.2.4 or greater (1) From the Go menu, select Applications. (2) Open the Utilities folder. (3) Double-click the Printer Setup Utility icon. (Mac OS® X 10.2.x users, click the Print Center icon.) (4) Click Add. (For Mac OS® X 10.2.4 to 10.3) Go to (5). (For Mac OS® X 10.4) Go to (6). 8-5 Troubleshooting (5) (For Mac OS® X 10.2.4 to 10.3) Make the following selection.