Alcatel OmniPCX Enterprise Your Premium REFLEXES terminal provides simple and quick access to all the services and features offered by your Alcatel OmniPCX Enterprise system. This user guide is designed to give you: · · · a full description of your terminal an alphabetical index of available services and features a step-by step guide explaining how to use these services and features, separated into three sections: · YOUR CALLS · EASE OF USE · IN YOUR ABSENCE Your REFLEXES terminal and your Alcatel OmniPCX Enterprise system provide you with everything you need from a telephone system. Premium User Guide REFLEXES Alcatel OmniPCX Enterprise Name: .............................................. Fax No.: ............................................ e-mail address: .................................. 1 Tel. No.: ................................ Mobile No.: ................................ PWT No.: ................................ Symbols used in the documentation The action "Press" is represented by: Pre-programmed and user-programmable keys are represented by: The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates Enter the code for... or ...See Table of Codes. FEATURE Last caller call back Standard Code *69 Site Code Programming the keys to customize your terminal is described in Personalizing your terminal. You will also find a list of the available programmable features in this section. 2 System information The availability of some of the features described in this guide depends upon your system configuration. For more information regarding your system configuration, contact your telephone system manager. Station information (1) Your terminal permits on-hook dialing; this means you can dial calls even before you pick up the handset. (2) Your terminal can be set up as a multi-line station (two or more line keys) or as a single line station (integrated line service with no line keys). This user guide is designed for multi-line station users. For information on single line service configurations, contact your system vendor. 3 4 Getting to know your REFLEXESTM Premium TERMINAL i 5 Display Your terminal can display several pages of information. If there are multiple pages, > the ">" symbol appears on the right side of the display. To move from page to page, use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (e.g., that forwarding has been programmed), or the date and time if nothing has been programmed. During a call, the display gives you information about your party or the current conversation. The green LED indicates that messages have been received. Installing the label on the terminal A printed label is supplied with the terminal. Insert this label under the key cover for each block of keys. Insert a flat blade into the slot (1 slot for each block of keys). Raise the cover. Slide the printed label into position. Replace the cover. 4 1 3 2 6 Station Keys and Icons Your multi-line terminal has 8 pre-programmed station keys and 4 station keys programmable by you (the user) or your installation technician. These 12 keys are used to: determine the status of a terminal, call an internal or external number directly, access a feature. Call icons Line keys LINE 1 LINE 2 Programmable keys CALL LOG CONFERENCE ISDN TRANSFER STORE # FORWARD HOLD Pre-programmed keys Feature icons 7 Icons: Call and feature icons appear next to each key to indicate call or feature status. The following icons are associated with the keys: Call icons Call being made (flashing). Call in progress. Call on hold. Call on common hold. Pre-programmed keys are used to: LINE STORE # CALL LOG FORWARD Feature icons Feature active. Feature requiring action. Terminal or line busy (supervision). : access a line, or enter a feature code during a call : temporarily store a number : review the list of unanswered identified external calls : forward calls to another terminal : talk with two people at the same time (conference call) : put a call on hold : transfer a call to another terminal 8 CONFERENCE HOLD TRANSFER Audio keys Listen - Station speaker (to share conversation) or OK (to confirm) certain features To reduce station speaker handset (receiver), or ringer volume. Listen Speaker To increase station speaker handset (receiver), or ringer volume. Speaker - for Hands-free operation Fixed keys - horizontal and vertical Fixed keys correspond to frequently used features. End: to terminate a call or programming. END Redial Redial: to automatically redial the last number dialed Message: to access mail services 9 Menu: to go into programming mode, to display information on your terminal, or to terminate programming. Mute: to temporarily turn off your station mic, during your call or to leave your mic on (hot) to answer internal calls automatically without having to lift the I handset (Interphone). Menu Directory: to access your personal directory Mute Alphabetic keypad The keypad is used for the "Dial by name" feature. 10 CONTENTS Making an external call ................................................................................16 Making an internal call .................................................................................16 Calling the attendant ....................................................................................16 Consultation Call .........................................................................................17 Calling an associate (or other key individual) ...................................................17 Answering a call..........................................................................................18 Answering calls during a conversation ............................................................18 Transferring a call........................................................................................19 Putting a call on hold ...................................................................................19 If you forget or 'lose' a call on hold................................................................20 Switching between calls (Broker Calls).............................................................20 Picking calls ringing at other terminals .............................................................20 To pick up a call ringing at another terminal (in your call pickup group) .............20 To pick up a call ringing at another terminal (not in the pickup group) ................20 Calling - using your personal directory............................................................21 Calling - using a programmed key .................................................................21 Talking with two other people at the same time (Conference Call) .......................21 Casual Conference (up to six parties)............................................................ 22 Parking a call..............................................................................................23 Requesting a callback (from an idle or busy station)..........................................24 Camping on to an internal party who is busy ..................................................24 Answering a night service bell .......................................................................25 Entering a scheduled (Meet-me) conference......................................................25 11 YOUR CALLS: Transferring a caller into the conference ..........................................................26 Moderated conference ..................................................................................26 Calling a number - using the system directory ..................................................27 Barge-in to an internal conversation ................................................................27 Privacy/Protection against barge-in ................................................................28 Calling a party through the station speaker......................................................28 Hunt Groups................................................................................................29 Temporarily leaving your hunt group ..............................................................29 Putting a call on common hold .......................................................................29 Calling an internal party on a pager ..............................................................30 Dial-By-Name..............................................................................................30 Alcatel Multi-Line Appearance (MLA) Configuration ...........................................32 Personalizing your Premium terminal..........................................................36 Programming the free keys or the personal directory for your terminal.................36 List of the features available ..........................................................................37 Programming your personal code...................................................................38 Choosing a display language ........................................................................38 Making or taking a call without lifting the handset (Hands-free) ..........................38 Switching on the station speaker during a call..................................................39 Adjusting station speaker volume during a call .................................................39 Adjusting handset volume during a call ...........................................................40 Switching off the microphone (mute) ................................................................40 Calling the last number dialed (redial).............................................................40 Adjusting the ringer (melody and volume) ........................................................40 12 EASE OF USE Adjusting the display viewing angle................................................................41 Changing the associate number .....................................................................41 Identifying the terminal you are on..................................................................42 Setting an appointment reminder ....................................................................42 Do not disturb .............................................................................................44 Forwarding calls when you are busy. .............................................................44 Saving a number, to call it later.....................................................................45 Hiding your identity ......................................................................................45 Hiding your caller's identity............................................................................46 Allocating calls to customer account codes.......................................................46 Determining the cost of your last external call...................................................46 Calling an external "private" number .............................................................46 Twin-set configuration ...................................................................................47 Forwarding calls to another number (Forwarding - immediate) ...........................49 Overflowing calls to an associate number........................................................49 Forwarding on no answer .............................................................................50 Forwarding on busy or no answer .................................................................50 Forwarding your calls from a different terminal (Remote Forward) .......................51 Forwarding your calls from the terminal you are on (Follow me) .........................51 Forwarding calls from any terminal within the company.....................................51 Forwarding calls to a recorded message (voice mail)........................................52 Canceling Forwarding .................................................................................52 To cancel forwarding from your own terminal ..................................................52 To cancel forwarding from the internal terminal that is receiving your forwarding ..52 13 IN YOUR ABSENCE To cancel forwarding from any other terminal within the company ......................53 Selective forwarding .....................................................................................53 Checking messages ......................................................................................54 Accessing and Answering callback requests ....................................................54 Reviewing the list of internal calls....................................................................55 Checking recorded (voice mail) messages ......................... ...