CL Series "e" Thermal Transfer Printers Operator Manual for CL408e, CL412e, CL608e & CL612e CL408e and CL412e Printer Users Please Refer To Supplemental Operator Manual PN: 9001159 PN 9001074 Rev. B SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Fax: (704) 644-1662 Tech Support Hotline: (704) 644-1660 Tech Support Fax: (704) 644-1661 Email: satosupport@satoamerica.com www.satoamerica.com © Copyright 2003 SATO America, Inc. Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc. assumes no responibilities for any errors that may appear. SATO CL Series "e" Printers 08/31/03 PN 9001074 Rev. B WARNING CL408e AND CL412e PRINTERS ARE SHIPPED WITH EITHER A110-VOLT OR 220-VOLT POWER SUPPLY AS A CUSTOMER SPECIFIED OPTION. BEFORE CONNECTING A PRINTER TO ANY POWER SOURCE, ENSURE IT WAS FACTORY CONFIGURED FOR THE APPROPRIATE VOLTAGE. THE VOLTAGE FOR THE PRINTER DELIVERED MAY BE FOUND ON THE SHIPPING CONTAINER. CONTACT SATO AMERICA, INC. OR OUR AUTHORIZED RESELLER SHOULD A DISCREPANCY EXIST. PREFACE CL SERIES "e" PRINTER OPERATOR'S MANUAL The CL Series "e" Printer Operator's Manual contains basic information about the printer such as setup, installation, cleaning and maintenance. It also contains complete instructions on how to use the operator panel to configure the printer. The following is a brief description of each section in this manual. SECTION 1. PRINTER OVERVIEW This section contains a discussion of the printer specifications and optional features. SECTION 2. INSTALLATION This section contains instructions on how to unpack and set up the printer, AND load the labels and ribbon. SECTION 3. CONFIGURATION This section contains instructions on how to use the operator panel to configure the printer. SECTION 4. CLEANING AND MAINTENANCE This section contains instructions on how to clean and maintain the printer. SECTION 5. PROGRAMMING This section has been replaced by the "e" and PRO Printer Programming Reference, PN 9001096 on the Printer Utilities CD-ROM. It introduces the SATO printer programming language. It contains the commands that are used with the printer to produce labels with bar codes, alphanumeric data and graphics. SECTION 6. INTERFACE SPECIFICATIONS This section contains the printer's interface specifications, which include detailed information on how to properly interface your printer to the host system. SECTION 7. TROUBLESHOOTING This section contains troubleshooting procedures to follow in the event you have printer problems. SATO CL "e" Series Printers PN 9001074 Rev. B Page - i Preface APPENDICES APPENDIX A: Optional Features Page - ii PN 9001074 Rev. B SATO CL "e" Series Printers Preface TABLE OF CONTENTS SECTION 1. PRINTER OVERVIEW Introduction . . . . . . . . . General Printer Specifications Character Fonts . . . . . . . Bar Codes . . . . . . . . . . Physical . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1-2 1-4 1-5 1-6 1-7 SECTION 2. INSTALLATION AND CONFIGURATION Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Unpacking and Parts Identification . . . . . . . . . . . . . . . . . 2-2 Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Loading Labels, Tags and Ribbon in the CL608 and CL612e. . . . . 2-4 Loading Labels, Tags and Ribbon in the CL408 and CL412e. . . . . 2-8 Label Sensor Adjustments, CL608e and CL612e . . . . . . . . . . 2-11 Label Sensor Adjustments, CL408e and CL412e . . . . . . . . . . 2-11 Operator Panel, CL608e and CL612e . . . . . . . . . . . . . . . . 2-12 Operator Panel,CL408e and CL412e . . . . . . . . . . . . . . . . 2-14 Rear Panel, CL608e and CL612e . . . . . . . . . . . . . . . . . . 2-16 Rear Panel, CL408e and CL412e . . . . . . . . . . . . . . . . . . 2-17 Switches and Sensors, CL608e and CL612e . . . . . . . . . . . . 2-18 Switches and Sensors, CL408e and CL412e . . . . . . . . . . . . 2-19 SECTION 3. CONFIGURATION Printer DIP Switch Configuration . . . . . . . . . . . . . . . . . . 3-1 Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Potentiometer Adjustments . . . . . . . . . . . . . . . . . . . . . 3-7 LCD Panel Printer Configuration . . . . . . . . . . . . . . . . . . . 3-9 Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Advanced Mode . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Card Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Counter Mode. . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Test Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Default Setting mode . . . . . . . . . . . . . . . . . . . . . . 3-23 Clear Non-Standard Protocol Codes. . . . . . . . . . . . . . . 3-24 SATO CL "e" Series Printers PN 9001074 Rev. B Page - iii Preface Download User Defined Protocol Codes . . . . . . . . . . . . 3-24 Hex Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . 3-25 SECTION 4. CLEANING AND MAINTENANCE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . Print Speed . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Print Head, Platen and Rollers, CL608e and CL612e. Replacing the Print Head, CL608e and CL612e . . . . . . . . . . Cleaning the Sensors, CL608e and CL612e . . . . . . . . . . . . Replacing the Fuse, CL608e and CL612e . . . . . . . . . . . . . Cleaning the Print Head and Platen, CL408e and CL412e . . . . . Replacing the Print Head, CL408e and CL412e . . . . . . . . . . Cleaning the Sensors, CL408e and CL412e . . . . . . . . . . . . Replacing the Fuse, CL408e and CL412e . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 4-1 4-1 4-1 4-2 4-2 4-4 4-5 4-6 4-7 4-8 4-9 4-9 Procedures, CL408e and CL412e. . . . . . . . . . . . . . . . . . . 4-7 SECTION 5. PROGRAMMING For programming information, see the "e" and PRO Printer Programming Reference, PN 9001096 on the Printer Utilities CD-ROM. SECTION 6. INTERFACE SPECIFICATIONS Introduction . . . . . . . . . . . . . Interface Types. . . . . . . . . . . . The Receive Buffer . . . . . . . . . . IEEE1284 Parallel Interface . . . . . Electrical Specifications . . . . . Data Streams . . . . . . . . . . . Interface Pin Assignments . . . . RS232C Serial Interface . . . . . . . General Specifications . . . . . . Electrical Specifications . . . . . Pin Assignments . . . . . . . . . Ready/Busy Flow Control . . . . X-On/X-Off Flow Control . . . . . Universal Serial Bus (USB) Interface. Local Area Network (LAN) Interface . Page - iv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6-1 6-2 6-3 6-3 6-4 6-4 6-5 6-5 6-5 6-5 6-6 6-7 6-7 6-8 PN 9001074 Rev. B SATO CL "e" Series Printers Preface Bi-Directional Communications . . . . . . . . . . . . . . . . . . . 6-8 ENQ/ACK/NAK. . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Status Response. . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Accessory (EXT) Connector. . . . . . . . . . . . . . . . . . . . . 6-18 Pin Assignments. . . . . . . . . . . . . . . . . . . . . . . . . 6-18 Standard Operation . . . . . . . . . . . . . . . . . . . . . . . 6-19 Repeat Print. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20 Error Signals . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20 SECTION 6. TROUBLESHOOTING Initial Checklist . . . . . . . . . . . Using the IEEE1284 Parallel Interface Using the RS232C Serial Interface . . Error Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7-1 7-3 7-4 APPENDICES APPENDIX A: Optional Accessories Label Rewinder, All Models . . . . . . . . . . . . . . . . . . . A-1 Label Cutter, All Models . . . . . . . . . . . . . . . . . . . . . A-2 Label Dispense Option . . . . . . . . . . . . . . . . . . . . . . A-3 CL608e and CL612e . . . . . . . . . . . . . . . . . . . . . A-3 CL408e and CL412e . . . . . . . . . . . . . . . . . . . . . A-4 Memory Cards, All Models . . . . . . . . . . . . . . . . . . . . A-7 CL608e and CL612e . . . . . . . . . . . . . . . . . . . . . A-7 CL408e and CL412e . . . . . . . . . . . . . . . . . . . . . A-8 Interface Cards, All Models . . . . . . . . . . . . . . . . . . . A-10 Calendar, All Models . . . . . . . . . . . . . . . . . . . . . . A-10 SATO CL "e" Series Printers PN 9001074 Rev. B Page - v Preface This page left intentionally blank. Page - vi PN 9001044 Rev. B SATO CL "e" Series Printers SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO CL Series "e" Thermal Transfer Printers are complete, high-performance on-site labeling systems. All printer parameters are user programmable using the front panel controls and the DIP switches. All popular bar codes and 14 human-readable fonts, including a vector font, are resident in memory providing literally thousands of type styles and sizes. The Operator's Manual will help you understand the basic operations of the printer such as setup, installation, configuration, cleaning and maintenance. The major differences in the CL408e and the CL412e printers is the resolution of the head. The CL408e with its 203 dpi head provides an economical labeling solution for most applications. It can print labels up to four inches wide. If a wider label is needed, the CL608e can print labels up to six inches wide at the same resolution. The CL412e provides a higher print resolution, 305 dpi, to give laser-quality printing. It is useful when higher resolution is needed for detailed graphic images. The six inch wide companion printer to the CL412e is the CL612e. All of the CL Series "e" printers use the same command codes. The only differences are the allowable values representing the print positions on the label. These values are specified in "dots" and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label. The allowable range for each printer is specified in a table for those command codes. This commonalty makes it very easy to convert labels from one CL printer to another without having to create an entirely different command stream. There are some caveats that must be observed though to compensate for the different resolution print heads. The effect of the different printer resolutions are best illustrated by taking a label designed for a 203 dpi printer and sending the command stream to the its 305 dpi counterpart. The label printed will be an exact two-thirds scale, including the fonts, bar code dimensions and line lengths/widths. The only exception is the PostNet bar code which has only one legal size and the printer resolution is automatically compensated for by the printer. Conversely, a label designed for a 305 dpi printer and sent to its 203 dpi cousin will be one-third larger. It probably will be "truncated" if the label size is larger than the maximum allowable for the printer. The following general information is presented in this section: · General Printer Specifications · Optional Accessories SATO CL Series "e" Printers PN 9001074 Rev. B Page 1-1 Section 1. Printer Overview GENERAL PRINTER SPECIFICATIONS SPECIFICATION PRINT Method Speed (User Selectable) Print Module (Dot Size) Resolution Maximum Print Width Maximum Print Length MEDIA Minimum Width Minimum Length Maximum Width Type Caliper Roll OD (max) Core ID (min) Core ID (Recommended) SENSING Transmissive See-thru Reflective Eye-Mark Continuous Form RIBBON Maximum Width Length Thickness ...