User manual HP LASERJET 1005 PRINTER - PRINTERS - SUPPORTED CITRIX PRESENTATION SERVER ENVIRONMENTS

HP printers supported in Citrix Presentation Server environments April 2008 Executive summary............................................................................................................................... 2 What's new ........................................................................................................................................ 2 Versions of Terminal Server and Citrix supported by HP .......................................................................... 2 Testing performed by HP ...................................................................................................................... 3 HP LaserJet printers and supported driver versions ................................................................................... 4 HP Color printers with Edgeline Technology and supported driver versions ............................................... 10 Using the HP Universal Print Driver version 4.5 for Windows in Citrix environments .................................. 11 Business Inkjet printers and supported driver versions ............................................................................. 12 HP Deskjet printers and supported driver versions .................................................................................. 14 LIDIL HP Deskjet printers...................................................................................................................... 17 Using HP ink-based All-in-One and Photosmart printers........................................................................... 18 HP Designjets and supported driver versions ......................................................................................... 21 Resolved issues.................................................................................................................................. 21 Unresolved issues .............................................................................................................................. 22 Microsoft issues ................................................................................................................................. 23 Supported printing features ................................................................................................................. 23 Frequently asked questions ................................................................................................................. 23 Citrix-tested HP printers....................................................................................................................... 24 Testing methodology for HP printers ..................................................................................................... 24 Citrix-tested HP Scanners/All-in-One devices ......................................................................................... 34 Testing methodology for HP All-in-One devices ...................................................................................... 34 Planned future testing ......................................................................................................................... 36 Feedback.......................................................................................................................................... 36 Executive summary Citrix® has collaborated with HP to test select HP printers and their associated HP print drivers in a Citrix Presentation ServerTM and Citrix Presentation ServerTM for Microsoft® Windows® Server 2003 x64 Edition environments. Citrix Presentation ServerTM 4.5 for Windows was tested on Microsoft Windows Server 2003 and Microsoft Windows Server 2003 x64 Edition systems. These tests were run to determine how HP printers and their associated printer drivers performed using the standard printer and printer-related features tests that Citrix uses to test its Presentation Server and Presentation Server client software. This document lists all of the printers tested by HP in Presentation Server environments, explains the printer tests performed by Citrix, identifies which HP printers and printer driver versions were used, and describes any issues that occurred while performing these tests. Citrix has also collaborated with HP to test select HP scanners and All-in-One printers and their associated HP TWAIN drivers in a Citrix Presentation Server environment. Citrix Presentation Server 4.5 for Windows was tested on Microsoft Windows Server 2003. These tests were run to determine how HP scanners and All-in-One printers and their associated TWAIN drivers performed using the scan-related feature tests that Citrix uses to test its Presentation Server and Presentation Server client software. This document explains the scan tests performed by Citrix, identifies which HP scanners and All-in-One printers and TWAIN driver versions were used, and describes any issues that occurred while performing these tests. What's new · HP no longer supports print drivers for Windows NT® · HP has released the HP Universal Print Driver version 4.5 that is supported in Citrix and Terminal Server Versions of Terminal Server and Citrix supported by HP · Microsoft Windows Server 2003 x64 Edition Terminal Services ­ ­ ­ ­ ­ ­ ­ ­ ­ Citrix Presentation ServerTM 4.5 Citrix Presentation ServerTM 4.0 Citrix Presentation ServerTM 4.5 Citrix Presentation ServerTM 4.0 Citrix® MetaFrame® Presentation Server, 3.0 Citrix® MetaFrame XP® Presentation Server (Feature Release 1, 2, and 3) Citrix Presentation Server 4.0 Citrix MetaFrame Presentation Server, 3.0 Citrix MetaFrame XP Presentation Server (Feature Release 1, 2, and 3) · Microsoft Windows Server 2003 Terminal Services · Microsoft Windows 2000 Server Terminal Services 2 Testing performed by HP HP performs Windows 2000 Terminal Server/MetaFrame XP 1.0, and Windows Server 2003/ Presentation Server testing on all drivers and is confident in the stability and functionality of the driver versions mentioned in this article. HP also screens all driver releases to verify that the drivers are free of memory leaks and memory allocation issues. HP has selected a combination of LaserJet, Business Inkjet, and Deskjet printers for Citrix to test that serve as a representative test sample for all printers in the HP printer family. Because the driver code bases of these printers are common to all printers in the HP printer family, the Citrix testing of these select printers translates to all other HP printers. All HP printers and their associated printer drivers listed in this document are supported by HP in Citrix environments. HP supports only the driver on the Citrix Presentation Server and no other components from the CD or printing system. 3 HP LaserJet printers and supported driver versions Table 1 identifies the HP LaserJet printers and associated drivers that are supported in Citrix Presentation Server environments by HP. These printers and printer drivers were tested by HP. A description of the issue resolutions and known product limitations is included in this section. Table 1: Minimum levels of HP-supported drivers in the Citrix environment Supported in Citrix environment HP-supported drivers* PCL N/A N/A N/A Host-based Not Supported Not Supported Not Supported Win2k/XP/2003: 5.60.1604.0 Win2003-x64: Not Supported PS N/A N/A N/A HP printer LJ 1000 LJ P1005 LJ P1006 Not supported Not supported Not supported LJ 1010/1012 Yes N/A N/A Win2k/XP/2003: 60.05.17.02 LJ 1015 Yes Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003/2003x64: 60.061.442.00 N/A N/A Use HP LaserJet 6L PCL5e driver included in the Windows OS Win2k/XP/2003: 4.3.2.201 LJ 1100 Yes Win2003-x64: use HP LaserJet 1100 driver included in the Windows OS Win2k/XP/2003: 60.5.17.2 LJ 1150 Yes Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003: 61.063.461.42 LJ 1160 Yes Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS N/A N/A N/A N/A N/A N/A N/A N/A CLJ CM1015/ 1017 mfp LJ 1018 LJ 1020 Yes Not supported Not supported Yes N/A Not Supported Not Supported Win2k/XP/2003/2003x64: 60.061.442.00 N/A N/A LJ 1022 Not Supported N/A 4 HP printer Supported in Citrix environment HP-supported drivers* PCL Win2k/XP/2003: 4.3.2.208 Host-based PS Win2k/XP/2003: 4.3.2.172 N/A Win2003-x64: use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003: 60.5.17.2 N/A Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003: 61.063.461.42 N/A Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS LJ 1200 Yes Win2003-x64: use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003: 60.5.17.2 LJ 1300 Yes Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS Win2k/XP/2003: 61.063.461.42 LJ 1320 Yes Win2003-x64: Use HP LaserJet 1200 driver included in the Windows OS CLJ 1500 Yes N/A Win2k/XP/2003: 1.00.1913.0 Win2003-x64: Not Supported Not Supported Not supported N/A N/A N/A P1505 CLJ 1600 LJ P2010/ P2014 LJ P2015 Yes Not supported Yes Yes Win2k/XP/2003/2003x64: 61.063.351.00 N/A Win2k/XP/2003/2003x64: 61.063.349.0 Win2k/XP/2003/2003x64: 60.063.461.42 Win2k/XP/2003: 4.27.2100.410 N/A N/A N/A Win2k/XP/2003/2003x64: 60.063.461.42 Win2k/XP/2003: 4.0 LJ 2100 Yes Win2003-x64: use HP LaserJet 2100 driver included in the Windows OS Win2k/XP/2003: 4.27.2200.410 N/A Win2003-x64: use HP LaserJet 2100 driver included in the Windows OS Win2k/XP/2003: 2.0 LJ 2200 Yes Win2003-x64: use HP LaserJet 2200 driver included in the Windows OS Win2k/XP/2003/2003x64: 60.051.501.32 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003: 4.20.2500.430 N/A Win2003-x64: use HP LaserJet 2200 driver included in the Windows OS Win2k/XP/2003/2003x64: 60.051.501.32 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003: 1.0.0.0 LJ 2300 LJ 2410/ 2420/2430 Yes Yes N/A N/A CLJ 2500 Yes Win2003-x64: Use HP Color LaserJet 4550 driver included in the Windows OS N/A Win2003-x64: Use HP Color LaserJet 4550 driver included in the Windows OS 5 HP printer Supported in Citrix environment HP-supported drivers* PCL Win2k/XP/2003: 60.34.78.41 Host-based PS Win2k/XP/2003: 60.34.78.41 N/A Win2003-x64: Use HP Color LaserJet 4550 driver included in the Windows OS N/A Win2k/XP/2003/2003x64: 60.053.45.00 Win2k/XP/2003/2003x64: 60.061.447.00 Win2k/XP/2003/2003x64: 61.072.48.00b Win2k/XP/2003: 60.034.41.00 Win2003-x64: Use LJ2400 driver Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003: 60.5.72.21 Win2003-x64: Use HP LaserJet P3005 driver Win2k/XP/2003/2003x64: 61.071.661.32 Win2k/XP/2003: 60.051.1243.00 Win2003-x64: Use HP LaserJet P3005 driver N/A CLJ 2550 Yes Win2003-x64: Use HP Color LaserJet 4550 driver included in the Windows OS N/A Win2k/XP/2003/2003x64: 60.053.45.00 Win2k/XP/2003/2003x64: 60.061.447.00 Win2k/XP/2003/2003x64: 61.072.48.00b Win2k/XP/2003: 60.034.41.00 Win2003-x64: Use LJ2400 driver Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003: 60.5.72.21 Win2003-x64: Use HP LaserJet P3005 driver Win2k/XP/2003/2003x64: 61.071.661.32 Win2k/XP/2003: 60.051.564.021 Win2003-x64: Use HP LaserJet P3005 driver Use HP LaserJet Series II driver included in the Windows OS Use HP LaserJet Series II driver included in the Windows OS Win2k/XP/2003: 4.3.2.208 CLJ 2600 CLJ 2605 CLJ 2700 LJ M2727 mfp Not supported Yes Yes Yes Not supported N/A N/A N/A LJ 2820/ 2830/ 2840 Yes N/A CLJ 3000 LJ P3005 Yes Yes N/A N/A LJ 3015/ 3020/3030 LJ M3027/ M3035mfp LJ 3050/3052 3055 Yes N/A Yes N/A Yes N/A LJ 3100 Yes N/A LJ 3150 Yes N/A N/A LJ 3200 Yes Win2003-x64: Use HP LaserJet 3200 driver included in the Windows OS N/A N/A 6 HP printer Supported in Citrix environment HP-supported drivers* PCL Win2k/XP/2003: 4.19.3300.3 Win2003-x64: Use HP LaserJet P3005 driver Win2k/XP/2003: 60.5.72.21 Win2003-x64: Use HP LaserJet P3005 driver Win2k/XP/2003: 60.051.564.021 Win2003-x64: Use HP LaserJet P3005 driver Host-based PS Win2k/XP/2003: 4.13.3300.9 Win2003-x64: Use HP LaserJet P3005 driver Win2k/XP/2003: 60.5.72.21 Win2003-x64: Use HP LaserJet P3005 driver Win2k/XP/2003: 60.051.564.021 Win2003-x64: Use HP LaserJet P3005 driver LJ 3300mfp Yes N/A LJ 3380 Yes N/A LJ 3390/3392 Yes N/A Win2k/XP/2003: 61.063.461.41 CLJ 3500 Yes N/A Win2003-x64: Use the HP Color LaserJet 3550 driver N/A Win2k/XP/2003/2003x64: 60.32.42.00 Win2k/XP/2003/2003x64: 61.063.461.41 N/A N/A N/A CLJ CP3505 CLJ 3550 CLJ 3600 CLJ 3700 CLJ 3800 Yes Yes Yes Yes Yes Win2k/XP/2003/2003x64: 61.063.346.00 N/A N/A Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 4.27.4000.400 Win2k/XP/2003/2003x64: 61.063.346.00 N/A N/A Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 4.0 LJ 4000 Yes Win2003-x64: use HP LaserJet 4000 driver included in the Windows OS Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 4.27.4050.410 N/A Win2003-x64: use HP LaserJet 4000 driver included in the Windows OS Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 4.0_1.30 CLJ CP4005 Yes N/A LJ 4050 Yes Win2003-x64: use HP LaserJet 4050 driver included in the Windows OS Win2k/XP/2003: 4.27.4100.441 N/A Win2003-x64: use HP LaserJet 4050 driver included in the Windows OS Win2k/XP/2003: 3.0.8 LJ 4100, LJ 4100/ 4101mfp Yes Win2003-x64: use HP LaserJet 4100 driver included in the Windows OS N/A Win2003-x64: use HP LaserJet 4100 driver included in the Windows OS 7 HP printer Supported in Citrix environment HP-supported drivers* PCL Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003: 4.27.4500.400 Host-based N/A N/A N/A N/A N/A N/A PS Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 60.051.502.32 Win2k/XP/2003: 4.1.1 N/A Win2003-x64: use HP Color LaserJet 4500 driver included in the Windows OS Win2k/XP/2003: 5.00.2195.2307 N/A Win2003-x64: use HP Color LaserJet 4550 driver included in the Windows OS Win2k/XP/2003/2003-x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.063.345.00 Win2k/XP/2003: 4.0 N/A Win2003-x64: use HP LaserJet 5000 driver included in the Windows OS Win2k/XP/2003/2003x64: 61.071.661.41 LJ 4200 LJ 4240/4250 LJ 4300 LJ 4345mfp LJ M4345mfp LJ 4350 Yes Yes Yes Yes Yes Yes CLJ 4500 Yes Win2003-x64: use HP Color LaserJet 4500 driver included in the Windows OS Win2k/XP/2003: 4.27.4550.400 CLJ 4550 Yes Win2003-x64: use HP Color LaserJet 4550 driver included in the Windows OS PCL5: Win2k/XP/2003: 4.27.4600.440 PCL6: Win2k/XP/2003/ 2003-x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.063.345.00 Win2k/XP/2003: 4.27.5000.400 CLJ 4600 Yes N/A CLJ 4650 CLJ 4700 CLJ 4730mfp CLJ CM4730mfp Yes Yes Yes Yes N/A N/A N/A N/A LJ 5000 Yes Win2003-x64: use HP LaserJet 5000 driver included in the Windows OS Win2k/XP/2003/2003x64: 61.071.661.41 LJ M5025/ M5035 mfp Yes N/A 8 HP printer Supported in Citrix environment HP-supported drivers* PCL PCL6: Win2k/XP/2003/2003x64: 61.063.461.42 PCL5: Win2k/XP/2003/2003x64: Use the HP UPD Win2k/XP/2003/2003x64: 61.063.461.42 PCL6: Win2k/XP/2003/2003-x64 60.071.661.41 PCL5: Win2k/XP/2003/2003-x64 Use the HP UPD PCL6: Win2k/XP/2003/2003-x64 60.071.661.41 Win2k/XP/2003: 4.27.8000.441 Host-based PS LJ 5100 Yes N/A Win2k/XP/2003/2003x64: 61.063.461.42 LJ 5200/5200L Yes N/A Win2k/XP/2003/2003x64: 61.063.461.42 LJ 5500 Yes N/A Win2k/XP/2003/2003x64: 60.071.661.41 CLJ 5550 Yes N/A Win2k/XP/2003/2003x64: 60.071.661.41 Win2k/XP/2003: 4.0 LJ 8000 Yes Win2003-x64: use HP LaserJet 8000 driver included in the Windows OS Win2k/XP/2003: 4.27.8100.410 N/A Win2003-x64: use HP LaserJet 8000 driver included in the Windows OS Win2k/XP/2003: 4.0 LJ 8100 Yes Win2003-x64: use HP LaserJet 8100 driver included in the Windows OS Win2k/XP/2003: 4.27.8150.410 N/A Win2003-x64: use HP LaserJet 8100 driver included in the Windows OS Win2k/XP/2003: 2.0.5 LJ 8150 Yes Win2003-x64: use HP LaserJet 8150 driver included in the Windows OS Win2k/XP/2003: 1.0 Win2003-x64: use HP LaserJet 8500 driver included in the Windows OS Win2k/XP/2003: 4.27.8550.440 N/A Win2003-x64: use HP LaserJet 8150 driver included in the Windows OS Win2k/XP/2003: 4.01 CLJ 8500 Yes N/A Win2003-x64: use HP LaserJet 8500 driver included in the Windows OS Win2k/XP/2003: 4.27.8550.440 CLJ 8550 Yes Win2003-x64: use HP Color LaserJet 8550 driver included in the Windows OS PCL6: Win2k/XP/2003/2003x64: 61.063.461.42 PCL5: Win2k/XP/2003/2003x64: Use the HP UPD N/A Win2003-x64: use HP Color LaserJet 8550 driver included in the Windows OS LJ 9000/ LJ 9000mfp Yes N/A Win2k/XP/2003/2003x64: 61.063.461.42 9 HP printer Supported in Citrix environment HP-supported drivers* PCL Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.071.661.41 PCL5 Win2k/XP/2003: 60.33.176.32 Host-based N/A N/A PS Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 60.33.104.43 Win2003-x64: use HP LaserJet 9040 driver LJ 9040/9050 LJ 9040mfp/ 9050mfp Yes Yes LJ 9055mfp Yes PCL6 Win2k/XP/2003: 60.33.189.21 Win2003-x64: use HP LaserJet 9040 driver PCL5 Win2k/XP/2003: 60.33.176.32 N/A LJ 9065mfp Yes PCL6 Win2k/XP/2003: 60.33.189.21 Win2003-x64: use HP LaserJet 9040 driver N/A Win2k/XP/2003: 60.33.104.43 Win2003-x64: use HP LaserJet 9040 driver Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 4.0 Win2003-x64: Use driver included in the Windows OS CLJ 9500 CLJ 9500mfp LJ 4, 5, 6 Family Yes Yes Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 02.12.01 Win2003-x64: Use driver included in the Windows OS N/A N/A Yes N/A * Driver versions more current than the versions stated in this table are also supported. HP Color printers with Edgeline Technology and supported driver versions Table 2: Minimum levels of HP-supported drivers in the Citrix environment Supported in Citrix environment HP-supported drivers* PCL Win2k/XP/2003/2003x64: 61.073.43.00 Host-based N/A PS Win2k/XP/2003/2003x64: 61.073.43.00 HP printer CM8050/8060 MFP Yes * Driver versions more current than the versions stated in this table are also supported. 10 Using the HP Universal Print Driver version 4.5 for Windows in Citrix environments The HP Universal Print Driver for Windows version 4.5, available for free from hp.com at http://www.hp.com/go/upd, is supported by HP in Citrix and Terminal Server environments. HP has tested the HP Universal Print PCL 5 driver, HP Universal Print PCL 6 driver, and the HP universal postscript emulation driver in Citrix environments. For network printers, the HP Universal Print Driver for Windows (UPD) can be installed on the Citrix server for all clients to access as a universal driver. When printing with the UPD, a user can either specify an IP address or search for all available network printers. Or the HP Universal Print Driver can be installed in static or traditional mode on the server and perform as a universal print driver for all autocreated printers or redirected printers. For autocreated printers, the HP Universal Print PCL 5 driver can be mapped to print to all PCL 5capable HP client printers or the HP Universal Print postscript (PS) emulation driver to all postscriptcapable HP client printers through driver mapping in the Citrix management tools. For autocreated printers that are available over the network from the Citrix server, the HP Universal Print Driver can print directly over the network to the printer by IP address without sending the print job through the client. For autocreated printers that are connected directly to the clients via USB or parallel port or via some other port, the Universal Print Driver can be installed in static or traditional mode so it can be mapped to the autocreated port. To install the HP Universal Print Driver in traditional mode, download the software from http://www.hp.com/go/upd and run "install /sm LPT1:" from the command line on the server and then configure the mapping from within Presentation Server. Or, to install the driver in traditional mode, use Add Printer Wizard or Add Printer Driver Wizard. Go to http://www.hp.com/go/upd for more information and white papers. For Terminal Server 2003 SP1 configurations, the HP Universal Print Driver can be configured as the PCL or PS fallback driver when installed in static or traditional mode. When choosing between using an HP discrete print driver, the Citrix UPD, or the HP UPD, there are many factors which include the version of the Citrix server, the operating system client, and the printing features desired. The following tables assist in that decision. For Citrix platforms Citrix UPD Citrix MetaFrame 1.8 on Windows 2000 Terminal Services Citrix MetaFrame XP FR 1, 2, 3 Citrix Presentation Server 3.0 Citrix Presentation Server 4.0/4.5 N/A HP UPD Best choice for basic printing to any client** HP discrete print driver Best choice for fullfeatured printing Available for Windows Clients only* Available for Windows Clients only* Best choice for Windows Clients* Best choice for basic printing to any client** Best choice for basic printing to any client** Best choice for nonWindows clients or thin clients Best choice for fullfeatured printing Best choice for fullfeatured printing Best choice for fullfeatured printing 11 For Terminal Services platform HP UPD Windows 2000 Terminal Services Windows 2003 Terminal Services Best choice for basic printing** HP discrete print driver Best choice for full-featured printing Best choice for full-featured printing Best choice for basic printing** * Windows clients are Microsoft Win32 or x64 clients, which include Windows 2000 and XP. Windows clients do not include CE .NET, Linux, Mac, etc. ** The HP UPD offers approximately 95% of the printing features of an HP discrete print driver. Known limitation of the UPD when used for autocreated printers or redirected printers with client printers that are directly attached The UPD, outside of a Citrix environment, has the ability to configure itself according to the actual configuration of the printer by communicating directly with the printer. Currently, version 4.5 of the UPD has the limitation that, when installed on the server and mapped for autocreated printers, it cannot communicate with the printer installed on the client if the client's printer is directly attached to the client machine such as via USB. If the printer is networked, automatic configuration is supported. For directly attached printers on the client, the UPD PCL driver defaults to black and white, no extra trays, no device-specific paper handling, etc. The UPD PS driver defaults to color, no extra trays, no device-specific paper handling, etc. NOTE: Printers that are attached to the client via network ports are not affected. The UPD, installed on the server, can communicate with client printers that are available on the network. Business Inkjet printers and supported driver versions The table below identifies the HP Business Inkjet printers and associated drivers that are supported in Citrix environments by HP. These printers and printer drivers have been tested by HP. A description of the issue resolutions and known product limitations is included in this section. Supported in Citrix environment Not tested HP-supported drivers* PCL Host-based PS HP printer Deskjet 310/320/340 (Monochrome) Deskjet 350C Use OS driver Win2k/XP: Ver 1.0 Win2k/XP: Ver 1.0 XP: Ver 1.8 N/A N/A Not tested N/A N/A Deskjet 450 Deskjet 460 Deskjet 1000C Yes Yes Not Supported N/A N/A N/A N/A N/A N/A Ver 1.1 N/A 12 HP printer Supported in Citrix environment Not tested Not tested MetaFrame 1.8 only Not tested Not tested Yes HP-supported drivers* PCL Win2k/XP: Ver 1.1 Win2k/XP: 1120 driver Ver. 2.1 Ver. 3.1 lite Ver 3.1 lite W2K: Ver 4.3 lite XP: Ver 1.8 Host-based N/A N/A N/A N/A N/A N/A PS N/A N/A Ver. 2.1 N/A N/A N/A Deskjet 1100/1120 Deskjet 1125C Deskjet 1220C Inkjet 2000C Inkjet 2500C CP 1160 CP 1700 Yes W2K: Ver 1.1 lite XP: Ver 1.8 N/A N/A BIJ 1000 BIJ 1100d BIJ 1200d BIJ 2200 BIJ 2250 BIJ 2230 BIJ 2280 BIJ 2300 BIJ 2600 BIJ 2800 BIJ 3000 DeskJet 9300 DeskJet 9600 Series DeskJet 9800 Series HP Officejet Pro K550 series HP Officejet Pro K850 series Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Ver. 1,0 2.233.10.0 Ver 1.1 Ver 1.0 PCL3 Ver 1.4 PCL5 Ver 1.4 PCL3 Ver 1.0 PCL5 Ver 1.0 Ver 1.0 PCL5 Ver 1.0 Ver 1.0 PCL6/PCL5 Ver 1.0 PCL3 Ver 1.0 PCL3 Ver 1.1 PCL3 Ver 1.0 PCL3 Ver 1.0 PCL3 Ver 1.0 N/A N/A N/A N/A N/A N/A N/A N/A PCL5/PS Ver 1.4 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PCL5/PS Ver 1.0 N/A PCL5/PS Ver 1.0 N/A PCL6/PCL5/PS Ver 1.0 N/A N/A N/A N/A N/A * Driver versions more current than the versions stated in this table are also supported. 13 HP Deskjet printers and supported driver versions HP recognizes the need for small inexpensive printing solutions for Citrix environments and offers a wide range of compatible products to meet the needs of Citrix users. HP recommends the use of Business Inkjets over consumer Deskjets whenever possible in Citrix environments for the following reasons: · Lower cost per page when compared to consumer Deskjets. · Faster print speeds in normal modes. · Robust networking capabilities, comparable to HP LaserJets. · Lower intervention rates with higher capacity paper trays and ink supplies. · Higher reliability and duty load. · More comprehensive testing in Citrix environments compared to consumer Deskjets. HP recommends the following Business Inkjet products for Citrix environments: · For small office applications (<100); the Business Inkjet 1100 is available with or without an onboard network ready solution. · Commercial and enterprise network environments HP recommends the BIJ 2300. If Deskjet printers are still the preferred choice for the Citrix environment, or existing Deskjet printers need to be supported, the table below identifies the HP Deskjet printers and associated drivers that are available for use in Citrix environments. Many of these printers and printer drivers have not been tested by HP. While these printers and drivers are not directly supported by HP, most customers will be able to use them without issue. A description of the driver work-around and known product limitations is included in this section. Supported in Citrix environment Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not tested HP-supported drivers* PCL Use OS Driver Use OS Driver Use OS Driver W2K/XP: OS Driver Use OS Driver Use OS Driver W2K/XP: OS Driver Use OS Driver W2K/XP: OS Driver W2K/XP: OS Driver W2K/XP: OS Driver Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A HP printer Deskjet 1200C/1200PS Deskjet 1600C/1600PS Deskjet 400/400 Mono Deskjet 420 Deskjet 500 Series Deskjet 600/600Mono Deskjet 610/612 Deskjet 660 Deskjet 670/672 Deskjet 680 Series Deskjet 690 Series 14 HP printer Deskjet 695C/697C Deskjet 840 Series Deskjet 850/855 Deskjet 870 Deskjet 880/882 Deskjet 890 Deskjet 895 Supported in Citrix environment Not tested Not tested Not tested Not tested Not tested Not tested Yes HP-supported drivers* PCL W2K/XP: OS Driver Ver 4.3 Use OS Driver Use OS Driver W2K/XP: OS Driver W2K/XP: OS Driver Use OS driver or Ver 3.2 Ver. 4.3 Ver. 4.3 Ver. 4.3 Ver. 4.3 Ver. 4.3 Ver. 4.3 or Commercial slim driver Host-based N/A N/A N/A N/A N/A N/A N/A PS N/A N/A N/A N/A N/A N/A N/A 4.0 (M model only) N/A N/A N/A N/A Deskjet 920C Deskjet 930/932C Deskjet 940C Deskjet 950C Deskjet 960C Not tested Not tested Not tested Not tested Yes N/A N/A N/A N/A N/A Deskjet 970Cse/Cxi Yes N/A N/A Deskjet 980C Deskjet 990C Deskjet 995C Yes Yes Yes Ver. 4.3 Ver. 4.3 Ver. 4.3 Ver. 8.4.5 or Commercial slim driver N/A N/A N/A N/A N/A N/A Deskjet 5150 series Yes N/A N/A Deskjet 5440 series Yes V.60.051.645 or Commercial slim driver Ver. 7.1.0 or Commercial slim driver N/A N/A Deskjet 5550/ 5551 Yes N/A N/A Deskjet 5650 series Yes Ver. 8.4.5 or Commercial slim driver N/A N/A Deskjet 5740 series Yes Ver. 10.4.0 Basic features driver or Commercial slim driver N/A N/A 15 HP printer Supported in Citrix environment Yes HP-supported drivers* PCL Ver. 8.4.5 or Commercial slim driver Host-based PS Deskjet 5850 series N/A N/A Deskjet 5940 series Yes V.60.051.645 or Commercial slim driver N/A N/A Deskjet 6120 series Yes Yes Yes Ver. 7.1.0 or Commercial slim driver N/A N/A N/A N/A N/A N/A Deskjet 6127 Deskjet 6500 series Commercial slim driver Ver. 10.4.4 Basic features driver or Commercial slim driver Deskjet 6620 series Yes V.12.3.1.0 Basic features driver or Commercial slim driver N/A N/A Deskjet 6840 series Yes Ver. 12.2.0 Basic features driver or Commercial slim driver N/A N/A DeskJet 6900 Series Yes Commercial Slim Driver N/A N/A * Driver versions more current than the versions stated in this table are also supported. 16 LIDIL HP Deskjet printers The table below identifies the HP Deskjet printers which use LIDIL (Lightweight Imaging Device Interface) printer language. These host-based printers and their associated drivers do not work in networked environments including Citrix and, therefore, are not recommended or supported in Citrix environments by HP. Supported in Citrix environment Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported HP-supported drivers* PCL N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A HP printer Deskjet 710/712/720/ 722 Deskjet 810/812/815 Deskjet 820Cse/Cxi Deskjet 3300 series Deskjet 3400 series Deskjet 3500 series Deskjet 3660 series Deskjet 3700 series Deskjet 3800 series Deskjet 3900 series Deskjet D2300 Series DeskJet D4100 * Driver versions more current than the versions stated in this table are also supported. 17 Using HP ink-based All-in-One and Photosmart printers HP does not directly support the use of consumer ink-based All-in-One (AIO) and Photosmart products in Citrix environments. Customers who wish to use HP ink-based All-in-One and Photosmart printers in Citrix environments may use the associated Deskjet printer driver. Using an associated Deskjet driver will limit product use to printing; all other product features will be available on a walk-up basis (fax, scan, card readers, etc.) HP recommends downloading the `basic features' or corporate drivers when using mapped drivers. HP All-in-One and Photosmart products that are leveraged from LIDIL based Deskjets are not supported. These products include the PSC and Officejet products leveraged from the Deskjet 3000 series. HP printer Officejet 500/600 Officejet 700 Officejet 1150 Officejet 1170/1175 Officejet D Series Officejet G Series Officejet H470 Officejet J4500/4640/4680 Officejet J5700 Officejet J6400 Officejet K Series Officejet Pro K5300 Series Officejet Pro K5400 Series Officejet Pro K5700 Series Officejet Pro K8600 Series Officejet Pro L7300 Series Officejet Pro L7500 Series Officejet Pro L7600 Series Officejet Pro L7700 Series Officejet R Series Officejet T Series Officejet V Series Officejet 4100 Series Officejet 4200 Series Supported in Citrix environment Not tested Not tested Not tested Not Supported Not Tested Not tested Yes Yes Yes Yes Not tested Yes Yes Yes Yes Yes Yes Yes Yes Not tested Not tested Not tested Not Supported Not Supported HP-supported drivers* PCL Use Deskjet 660 Use Deskjet 690 Use Deskjet 850 N/A Use Business Ink cp 1160 Use Deskjet 970 Ver 1.0 Ver 1.0 Ver 1.0 Ver 1.0 Use Deskjet 970 Ver 1.0 Ver 1.0 Ver 1.0 Ver 1.0 Ver 1.0 Ver 1.0 Ver 1.0 Ver 1.0 Use Deskjet 895 Use Deskjet 895 Use Deskjet 970 N/A N/A Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 18 HP printer Officejet 5100 Series Officejet 5500 Series Officejet 5600 Series Officejet 6100 Series Officejet 6200 Series Officejet 6300 Series Officejet 7100 Series Officejet 7200 Series Officejet 7300 Series Officejet 7400 Series Officejet 9100 Series PSC 750, 950 PSC 1100 Series PSC 1200 Series PSC 1300 Series PSC 1400 Series PSC 1500 Series PSC 1600 Series PSC 2100 PSC 2170/2175 PSC 2200 PSC 2300 PSC 2400 PSC 2510 PSC 2600 PSC 2700 PS 2575 AIO PS 3110 AIO PS 3210 AIO PS 3310 AIO Photosmart C3100 All-in-One series Supported in Citrix environment Not Supported Not Supported Not Supported Not tested Not tested Not tested Not tested Not tested Not tested Not tested Yes Not tested Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not Supported Not Supported Not Supported Not Supported Not Supported HP-supported drivers* PCL N/A N/A N/A Use Deskjet 5550 Use Deskjet 5740 Use Deskjet 5900 Use Business Ink cp 1160 Use Deskjet 6540 Use Deskjet 6540 Use Deskjet 6540 Ver 1.0 Use Deskjet 970 N/A N/A N/A N/A N/A N/A Use Deskjet 5550 Use Deskjet 5550 Use Deskjet 5550 Use Deskjet 5740 Use Deskjet 5650 Use Deskjet 5650 Use Deskjet 6540 Use Deskjet 6540 N/A N/A N/A N/A N/A Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A PS N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 19 HP printer Photosmart C4100 All-in-One series Photosmart C5100 All-in-One series Photosmart C6100 All-in-One series Photosmart C7100 All-in-One series DeskJet F300 All-in-One series PS P-1000 PS P-1100 PS 1115 PS1215/1218 PS 1315 PS 7150 PS 7260 PS 7300 PS 7400 PS 7500 PS 7600 PS 7700 PS 7800 PS 7900 PS 8000 PS 8100 PS 8200 PS 8400 PS 8700 Supported in Citrix environment Not Supported Not Supported Not Supported Not Supported Not Supported Not tested Not tested Not tested Not tested Not tested Not tested Not Supported Not tested Not Supported Not Supported Not tested Not tested Not tested Not Supported Not tested Not tested Not Supported Not Supported Not Supported HP-supported drivers* PCL N/A N/A N/A N/A N/A Use Deskjet 970Cxi Use Deskjet 970Cxi Use Deskjet 990 Use Deskjet 990 Use Deskjet 990 Use Deskjet 5550 N/A Use Deskjet 5550 N/A ** Use Deskjet 5650 Use Deskjet 5650 Use Deskjet 6540 ** Use 5900 Commercial Slim Driver Use Deskjet 6540 N/A ** ** N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Host-based N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Yes N/A Yes N/A N/A N/A N/A N/A PS N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A * Driver versions more current than the versions stated in this table are also supported. ** 7550, 7900, 8400 and 8700 are PCL3 devices but use 3 cartridge print assemblies which are not supported by the Deskjet base drivers. 20 HP Designjets and supported driver versions HP printer DJ 70/90 DJ 100/110 DJ 30/130 DJ 500 Supported in Citrix environment Not tested Not tested Yes Yes HP-supported drivers* HPGL2 N/A N/A N/A N/A Host-based (PCL3 GUI) Not tested Not tested 6.03 5.35 6.03 DJ 500 + HPGL2 card DJ 800 Yes 5.35 6.11 Yes 5.35 6.11 DJ 5500 DJ 1050/1055 DJ 4000 Yes Yes Yes 6.13 4.66 6.10 N/A N/A N/A 4.29 4.29 Win 2K/XP: 60.42.341.0 5.35 6.03 N/A 4.29 N/A PS N/A N/A N/A N/A * Driver versions more current than the versions stated in this table are also supported. Resolved issues Memory leaks and memory corruption causing possible spooler crash, spooler hang, failed autocreation, failed autocreated printer cleanup, and server performance degradation hpbmini.dll issue This issue occurs with 60.x.x.x and 4.x.x.x. print drivers containing hpbmini.dll version 1.0.0.18 or older. Version 1.0.0.19 and newer has the fix. The memory leaks and memory corruption possible with the 1.0.0.18 (or older) dll will not cause a spooler crash, but can degrade performance of the server. Version 4.x.x.x print drivers have an issue unloading hpbmini.dll which will likely cause a spooler crash when the server has a heavy load of connected users. hpcdmc32.dll issue This issue occurs with 60.x.x.x and 4.x.x.x print drivers containing hpcdmc32.dll version 1.0.2.30 or older. Version 1.0.2.31 and newer has the fix. The most recent version of hpcdmc32.dll is 1.0.2.35. The memory leaks possible with the 1.0.2.30 (or older) dll will not cause a spooler crash but may cause performance degradation. Other symptoms caused by the above components include failed autocreation of printers and autocreated client printers not deleted when users log off. 21 Workaround and debugging help and patched dlls To determine if these are issues affecting a server and for a workaround, rename hpbmini.dll and hpcdmc32.dll in the windows\system32\spool\drivers\w32sx86\3 directory and remove hpbmini.dll from DependentFiles registry entry in HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version3\ hive. For HP print drivers version 4.x.x.x, it is strongly recommended to upgrade to the 60.x.x.x or 61.x.x.x driver versions available on hp.com. If one is not available, then use the HP Universal Print Driver. For existing 60.x.x.x drivers with these suspected issues it is strongly recommended to upgrade to the latest driver available on hp.com Autocreation of HP printer fails with Citrix This issue occurs when an HP PCL driver (version 4.3.x.x to 4.20.x.x.) is installed on the server. When Citrix autocreates using an older HP driver, the process halts and any remaining printers fail to autocreate. To resolve this situation, update the HP driver on the server to the version listed in the tables above. Client driver settings lost during autocreation This is a limitation of Citrix MetaFrame 3.0 and older versions. Driver settings, such as tray configuration, duplexer, printer memory, and quick sets are not read at autocreation. Paper size and orientation are the only client settings that are read during autocreation. The remaining settings are determined by the default settings of the driver installed on the server. Citrix has provided this functionality in Presentation Server 4.0. The server must be 4.0 and the client must be a 32-bit Windows client with at least ICA version 9.0. If Feature Release 1/Service Pack 1 or later is installed on a MetaFrame XP Server, go to the properties of the autocreated printer and configure the driver for features manually, then set the tray configuration, duplexer, and hard disk settings. The settings will be saved to the user's profile when the user logs out. Printer settings will be restored the next time the user logs in. This feature is available in environments running MetaFrame XP with Feature Release 1 and Service Pack 1 or greater. Inability to print with certain HP drivers in Citrix MetaFrame 1.8 SP3 or earlier With any of the following HP print drivers: BIJ1100, DJ450, CP1700, DJ9600, DJ9300, CP1160, the user logs in for the first time and printing functions correctly. When the user logs off and logs back in again, printing is no longer functional. Citrix has provided the fix in MetaFrame 1.8 Service Pack 4. Unresolved issues HP Deskjet printer drivers will not load under non-administrator privileges HP does not recommend the use of "host-based" printers in Citrix environments. Host-based printers rely upon the bulk of the rendering to be done on the host machine by the host-based driver and are designed for direct-connect, non-networked environments. As a result, host-based print jobs can be considerably larger than PCL-based jobs, which is undesirable when printing over constrained bandwidth connections. An alternative is to use the Citrix Universal Print Driver or Universal Printing System to print to a host-based client printer. 22 Microsoft issues HP printer with DOT4 port on client does not create a redirected printer in Terminal Server This issue does not occur with Citrix, only with Terminal Server. If an HP printer is connected to a client with a USB DOT4 port, then no redirected printer is created when logging onto a Terminal Server. Microsoft has a workaround described in the knowledge base article 302361. Supported printing features All printing features of the driver are supported in Terminal Server/Citrix environments with the exception of bi-directional communication to client printers. Bi-directional communication to networked printers is unaffected. Frequently asked questions Question: Is my HP printer supported in a Citrix environment by HP? Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in-One and Photosmart printer sections of this white paper to see if your printer is listed as supported. Question: Is a certain HP print driver certified in Citrix? Answer: Citrix does not certify print drivers. However, HP and Citrix do test print drivers and printers in Citrix Presentation Server. To determine if a certain printer is supported, check the LaserJet, Business Inkjet, Deskjet, and Ink-based All-in-One and Photosmart printer sections of this white paper. All support for a printer and print driver is claimed by HP and provided by HP. Question: Why do my autocreated printer settings not reflect the correct printer settings from my client printers? Answer: Citrix Presentation Server 4.0 and 4.5 and the Citrix UPD have the ability to read the local printer settings from the client. The server must be 4.0 or 4.5 and the client must be a 32-bit or x64 Windows client with at least ICA version 9.0. Question: Can I use my All-in-One, mfp, or scanner connected to my client to scan to applications within my Citrix ICA session? Answer: Yes. Citrix Presentation Server 4.0 or 4.5 with a 32-bit or x64 Windows client and ICA 9.0 supports TWAIN devices directly connected to the client. Question: Where can I download the Windows Server 2003 driver for Deskjet, PSC, Officejet, and Photosmart printers? Answer: HP does not develop Microsoft Windows Server 2003 drivers for consumer based inkjet products. Microsoft recommends using XP drivers which should work without issue. 23