hp psc 900 series Support and Specifications © Copyright Hewlett-Packard Company 2001 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Portions Copyright © 1989-2001 Palomar Software Inc. The hp psc 900 series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com Copyright © 1999-2001 Apple Computer, Inc. Apple, the Apple logo, Mac, Mac logo, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Publication number: C8433-90183 First edition: June 2001 Printed in U.S.A., Mexico, Germany, or Singapore Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows 2000® are U.S.-registered trademarks of Microsoft Corporation. Intel® and Pentium® are registered trademarks of Intel Corporation. safety information ! warning To prevent fire or shock hazard, do not expose this product to rain or any type of moisture. Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. WARNING: potential shock hazard 1 Read and understand all instructions in the setup poster. 2 Use only a grounded electrical outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. 3 Observe all warnings and instructions marked on the product. 4 Unplug this product from wall outlets before cleaning. 5 Do not install or use this product near water or when you are wet. 6 Install the product securely on a stable surface. 7 Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. 8 If the product does not operate normally, see the online Troubleshooting help. 9 No operator-serviceable parts inside. Refer servicing to qualified service personnel. 10 Use in a well-ventilated area. notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett-Packard Company. Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in the "Technical information" section of this booklet. It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. · Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias · Governmental stamps: - Postage stamps - Food stamps · Checks or drafts drawn on Governmental agencies · Paper currency, traveler's checks, or money orders · Certificates of deposit · Copyrighted works contents 1 use hewlett-packard's support services . . . . . . . . . . 1 get support and other information from the internet . . . . . . . . . . 1 hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 hp distribution center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2 technical information . . . . . . . . . . . . . . . . . . . . . . . 7 hp psc 900 series system requirements . . . . . . . . . . . . . . . . . . . 7 print specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 copy specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 fax specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 photo card specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 scan specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 margin specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . 13 additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 environmental product stewardship program . . . . . . . . . . . . . . 13 regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 i hp psc 900 series 3 warranty information . . . . . . . . . . . . . . . . . . . . . .21 warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 returning your hp psc 900 series for service . . . . . . . . . . . . . . . 22 hewlett-packard limited global warranty statement for hp psc 900 series products . . . . . . . . . . . . . . . . . . . . . . . . 22 ii use hewlett-packard's support services 1 This section explains the service information provided by Hewlett-Packard. For comprehensive information, see the fully searchable onscreen User's Guide in the hp psc software. If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the hp support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country or region, contact your nearest authorized hp dealer for help. get support and other information from the internet If you have Internet access, you can get help from the following hp Web site: http://www.officejetsupport.com The Web site offers technical support, drivers, supplies, and ordering information. hp customer support Software programs from other companies may be included with your hp psc. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact hp Customer Support, do the following before you call. 1 Make sure that: a. Your unit is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. Reset your unit: a. Turn off the unit using the On button located on the unit's front panel. b. Unplug the power adapter connector from the back of the unit. c. Plug the power adapter connector back into the unit. d. Turn on the unit using the On button. For more information, check the hp Web site at: http://www.officejetsupport.com. 2 3 1 hp psc 900 series 4 If you are still experiencing problems and need to speak with an hp Customer Support Representative: ­ Have your serial number and service ID ready. To display your serial number, on the front panel, press Enter and Start Copy, Black at the same time, until the serial number appears in the front-panel display. To display your service ID, on the front panel, press Enter and Start Copy, Color at the same time, until SERV ID: and the number appear in the front-panel display. ­ Print a Self-Test Report. ­ Make a color copy. ­ Be prepared to describe your problem in detail. Call hp Customer Support. Be near your unit when you call. 5 prepare your unit for shipment If after contacting hp Customer Support you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the hp product. 1 Turn on the unit. Disregard steps 1 through 6, if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7. Open the print-cartridge access door. Remove the print cartridges from their holders, and lower the latches. 2 3 Caution! Remove both print cartridges and lower both latches. Failure to do so may damage your unit. 4 5 6 Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the hp customer support call agent). Turn off the unit. Close the print-cartridge access door. 2 hp psc 900 series 7 If available, pack the unit for shipment using the original packing materials. If you do not have the original packaging materials, you can request a replacement package set from hp Customer Support. Shipping damage caused by improper packaging is not covered under the warranty. 8 9 Place the return shipping label on the outside of the box. Include the following items in the box: ­ A brief description of symptoms for service personnel (samples of print quality problems are helpful). ­ A copy of the sales slip or other proof of purchase to establish the warranty coverage period. ­ Your name, address, and a phone number where you can be reached during the day. call in the U.S. during warranty Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your standard long-distance phone charges still apply. A fee may apply outside the warranty period. The numbers listed below are current as of the printing date of this guide. For a list of current international hp Support Service numbers, visit this address and choose your own country, region or language: http://www.officejetsupport.com For Korea, you can also visit this address: http://www.hp.co.kr/ You can call the hp support center in the following countries or regions. If your country or region is not listed, contact your local dealer or nearest hp Sales and Support Office to find out how to obtain services. Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply. call elsewhere in the world 3 hp psc 900 series For phone support in Europe, please check for the details and conditions of phone support in your country or region by consulting the following Web site: http://www.hp.com/go/support Alternatively, you can ask your dealer or call hp at the phone number indicated in this booklet. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. Country/Region Argentina hp Technical Support 0810-555-5520, ext. 4778 or 8380 Country/Region Mexico (Mexico City) Netherlands New Zealand Norway Oman Palestine Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia, Moscow Russia, St. Petersburg Ukraine Saudi Arabia Singapore South Africa (RSA) hp Technical Support 5258-9922 +31 (0) 20 606 8751 (09) 356 6640 +47 22 11 6299 +971 4 883 8454 +971 4 883 8454 0-800-10111 632-867-3551 +48 22 865 98 00 +351 21 3176333 1-877-232-0589 +971 4 883 8454 +40 1 315 44 42 01 3154442 +7 095 797 3520 +7 812 346 7997 +7 (380-44) 490-3520 +971 4 883 8454 (65) 272-5300 086 000 1030 +27-11 258 9301 +34 902 321 123 +46 (0)8 619 2170 Argentina (Buenos Aires) (5411) 4778-8380 Australia Austria Bahrain (Dubai) Belgium (Dutch) Belgium (French) Brazil Brazil (Sao Paulo) +61 3 8877 8000 1902 910 910 +43 (0) 810 00 6080 +971 4 883 8454 +32 (0) 02 626 8806 +32 (0) 02 626 8807 55 11 829 6612 800-15-77-51 55 (11) 3747-7799 Canada during warranty (905) 206 4663 Canada post-warranty (per-call charge) Chile Columbia Czech Republic Denmark Europe (English) Egypt Finland France 1-877-621-4722 123-800-360-999 9-800-91-9477 +42 (0) 2 6130 7310 +45 39 29 4099 +44 (0) 207 512 5202 +971 4 883 8454 +358 (0) 203 47 288 +33 (0) 143623434 Germany (0.24 DM/min) +49 (0) 180 52 58 143 South Africa, Outside Republic Greece Hong Kong +30 (0) 1 619 64 11 (852) 300-28-555 Spain Sweden 4 hp psc 900 series Country/Region Guatemala Hungary India Indonesia Ireland Israel Italy Jordan Korea Kuwait Lebanon Malaysia Mexico hp Technical Support 999-5305 +36 (0) 1 382 1111 91-11-682-6035 62-21-350-3408 +353 (0) 662 5525 +972 (0) 9 9524848 +39 0226410350 +971 4 883 8454 +82 (2) 3270 0700 +971 4 883 8454 +971 4 883 8454 03-2952566 01-800-472-6684 Country/Region Switzerland (French) Switzerland (German) Taiwan Thailand Turkey Unite ...