Nortel Knowledge Network Meridian Digital Telephones and Options M2006 M2008/M2008HF M2616 M2216ACD M2016S Secure Set Quick Reference Guide Enterprise Solutions Documentation Introducing your Meridian Digital Telephone Your Meridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required. One of the codes provided by the administrator is the Special Prefix Code (SPRE) which you need in order to use some features. For other features, the SPRE is optional. There are three models of Meridian Digital Telephone. The M2006 has six feature keys. The M2008 has eight feature keys, and the M2008HF includes a built-in microphone. The M2616, shown below, has 16 feature keys and also includes a builtin microphone. The M2216ACD and M2016S Secure Set also have 16 feature keys. Many of the features described in this manual are also available on the M2616CT Cordless Telephone. Please refer to the documentation packaged with the M2616CT. Introducing your Meridian Digital Telephone Message Waiting Light The Message Waiting light turns on to indicate that a message has been left for you. LCD Indicator A steady º means the feature or line is active. A flashing º means the line is on hold or the feature is being programmed. Meridian Display Option The Meridian Display Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information. It attaches to the M2008/M2008HF or M2616, and is standard on the M2216ACD. Release By pressing ®, you can disconnect an active call. You may also hang up the handset. ® is especially useful for disconnecting handsfree calls. Hold By pressing , you can put an active call on hold. Return to the caller by pressing the extension key beside the flashing º. Microphone A microphone is an integral part of the M2616 and M2008HF telephone, allowing you to have a telephone conversation without using the handset. Volume Bar Use ® to control the volume of the handset and the speaker. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. Feature keys You access telephone features and telephone lines with the feature keys. The keys are labeled for your convenience. Main Extension key/Primary Directory Number (DN) key By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line. The telephone may also have other line keys. (The M2006 only supports a single line key). 1 Introducing your Meridian Digital Telephone Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç 1. Without lifting the handset, press Auto Dial. The associated LCD Indicator flashes º. 2. Dial the number. ç To use Auto Dial: 3. Press Auto Dial again. 1. Lift the handset or press a DN Key (see Note below). ç To display the Auto Dial number: 2. Press Auto Dial. The stored number is dialed automatically. 1. Press Display. 2. Press Auto Dial. The number is displayed. Note: A DN (Directory Number) Key is used to access a line on your telephone. oe ç Placing a call on hold Use the Hold feature to place a call on hold. An example of where hold would be useful would be to answer a call on a second line without disconnecting from your original call. To place a call on hold: Press Hold. The LCD indicator º flashes beside the line on hold. The LCD indicator flashes slowly. To retrieve a call on hold: 2637 º The caller may hear music if this is programmed on your system. Press the DN Key beside the flashing LCD indicator º. 2 Introducing your Meridian Digital Telephone Transferring calls Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: º 1. Press Transfer. The other party is on hold and you hear dial tone. The LCD indicator lights steadily. 2. Dial the DN that you want to transfer the call to. 3. Press Transfer again, either when you hear ringing, or after you talk privately to the person you are transferring the call to. The LCD indicator goes from steady to off. For MSL-100 systems: orø ® If the person you are calling is not available: 2637 3 º º º Press Transfer or Conference then press release to complete the transfer. Press the DN Key beside the flashing LCD indicator º. You will be reconnected with the call. The LCD indicator goes from flashing to steady. Introducing your Meridian Digital Telephone Using Handsfree If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that the other party cannot hear you speaking. To use Handsfree on a call: ©or 2637 Press Handsfree Mute or a DN Key* instead of picking up your handset. * For MSL-100 systems, Handsfree Mute must be pressed ® To mute a Handsfree call: 4. Press Release to end your call. © º 1. Press Handsfree Mute. The LCD indicator flashes. © To switch from the handset to Handsfree: 2. Press Handsfree Mute again to return to the two-way conversation. © 1. Press Handsfree Mute. 2. Replace the handset. 4 Making calls quickly and easily Making calls quickly and easily Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. To set up a conference call: ø 1. While on a call, press Conference. The other party is on hold and you hear dial tone. 2. Dial the next number to add to the conference. When the call is answered, you may talk privately with the person before they join the conference. ø 3. Press Conference again to join all callers. If necessary, repeat the procedure to include up to six people in the conference. If the person you are adding to the conference is not available: 2637 Last Number Redial Press the DN Key with the flashing º. Last Number Redial allows you to automatically redial the last number you dialed. To use Last Number Redial: 1. Lift the handset. 2. Press Last Number Key. or 2637 2637 For MSL-100 systems: · Press Primary DN Key twice. ££ 5 Press the Pound Sign Key twice. Making calls quickly and easily Ring Again If you receive a busy tone or the person does not answer when trying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his telephone. To use Ring Again: ¶ 1. You dial a DN and receive a busy tone or no answer. Press Ring Again. 2. Replace the handset or press Release. When the number you want to reach is free, or the person has re-used his set, you hear the Ring Again signal. 3. Lift the handset or press a DN Key. ¶ To cancel Ring Again: 4. Press Ring Again to automatically redial the number. Press Ring Again. ¶ Stored Number The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. To store a number when you're not on a call: º 1. Without lifting the handset, press Stored No. 2. Dial the number. º To store a number when you're on a call: 3. Press Stored No again. Any number previously stored is replaced. º After you dial the number, press Stored No. 6 Making calls quickly and easily To display the stored number: oe º 1. Press Display. 2. Press Stored No. The number is displayed. 1. Lift the handset or press a DN Key . To call the stored number: º Group Call 2. Press Stored No. Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. This feature is available on MSL-100 as "Preset Conference". To call group members: or 2637 º 1. Lift the handset or press a DN Key. 2. Press Group Call. The group members are called automatically. The LCD indicator beside the Group Call Key flashes until all members have answered. 3. When all members have answered, the LCD indicator stops flashing and remains on. Group Listening The group listening feature allows you to listen to a call through the speaker while speaking through the handset, thus allowing a third party(ies) to listen to both sides of the conversation. This feature is not available in all market regions or on MSL-100 systems. Check with your system administrator for availability and information on local laws governing the use of this feature. To activate group listening: Group Listen G To turn group listening off: Group Listen or G 7 º º While on a call, press the Group Listen Key. Press the Group Listen Key again or Replace the handset. Handling Calls Handling Calls Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: 1. Press Forward. The LCD indicator º flashes. 2. Dial the DN that you want to forward your calls to. To cancel Call Forward: 3. Press Forward. The LCD indicator º remains on. Press Forward. The LCD indicator º turns off. To reinstate Call Forward to the same number: Press Forward twice. The LCD indicator º turns on again. To display the number to which you are currently forwarding your internal calls (on telephones equipped with an appropriate display): oe 1. Press Display. 2. Press Forward. The number is displayed. You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN. Call Waiting If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call. 8 Handling Calls To answer an incoming call during a telephone call: To return to your first telephone call: 1. Press Hold when you hear a tone and the call waiting indicator flashes during a telephone call. 2. Press Call Wait to answer the incoming call. 1. Press Hold if you want to put the second call on hold, or Release to end the second call. 2. Press the DN Key associated with the first call. or ® 2637 To answer an incoming call during a telephone call without the Call Waiting Key: or ® 2637 1. If you don't have a Call Wait Key and you hear the Call Waiting tone, end your current call and Replace the handset or press Release. 2. When the telephone rings, press the DN Key beside the flashing LCD indicator º to answer the incoming call. Call Pickup Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup group: 1. Lift the handset or press a DN Key. or To answer a ringing call in another Call Pickup group: 2. Press Call Pickup, or dial SPRE + <. 1. Lift the handset or press a DN Key. or 9 2. Press Call Pickup, or dial SPRE + ·>. Meridian Display Option 3. Dial the pickup group number of the ringing telephone. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or press a DN Key. ßor 2. Press DN Pickup, or dial SPRE + ·fi. 3. Dial the DN of the ringing telephone. Meridian Display Option The 2 line by 24 character display makes the most sophisticated features on your Meridian Digital Telephone easy to use. Screen prompts take you step by step through procedures and keep you informed on the status of various features such as Call Forward and Make Set Busy. Your display can be tilted forward or back to an angle that allows you to see it best. Whether your display is factory installed or added on later, your top right function key will be designated as a P key. This key enters you into the programming mode, where you can make adjustments to various settings such as volume and display contrast. When you press the P key again to exit programming mode, you lock the settings until you reenter programming mode This section shows you how to use your P key. For complete feature explanations, refer to you Meridian Digital Telephone user guide. Programming When you first press P to enter programming mode, you will see this screen. This is the first programming selection. 00 VOLUME ADJUSTMENT SELECT OR SCROLL < < < > > > You can press ® to scroll forward or back through the available selections. To make a selection, dial the number shown on the screen. Make the changes and press P a second time to save them and exit programming mode. Note: After any programming procedure press P to exit and save the new setting. 10 Meridian Display Option Volume Adjustment Press P and dial , ,. 1g 2 3 e 4 d 5 SPEAKER VOL. Dial / to adjust Ringer ...