Nortel Knowledge Network Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation While you are away from your desk: Call Forward 38 Contents M3902, M3903, and M3904 Meridian Digital Telephones Your Telephone Call Features Use Auto Dial ........................................................................................ 3 Make a Call .......................................................................................... 4 Make a call while on-hook ..................................................................... 5 Redial last number called ....................................................................... 5 Use Ring Again (M3902) ....................................................................... 6 Use Ring Again (M3903 and M3904) ..................................................... 7 Use Hot Line .......................................................................................... 8 Use Speed Call (M3902) ........................................................................ 8 Use Speed Call (M3903 and M3904) ..................................................... 9 1 3 Answer a call Place a call on Hold ............................................................................. 11 Transfer a call (M3902) ....................................................................... 12 Transfer a call (M3903 and M3904) ..................................................... 13 11 Handle multiple calls Use Call Waiting ................................................................................. 14 Forward calls (M3902) ........................................................................ 15 Forward calls (M3903 and M3904) ...................................................... 16 14 Additional call features Use Call Pickup .................................................................................... 17 Set up a Conference call (M3902) ......................................................... 18 Set up a Conference call (M3903 and M3904) ...................................... 18 Join a call ........................................................................................... 19 Engage Group Listening ....................................................................... 20 Use the Voice Messaging control screens (M3903 and M3904) .............. 20 17 Options List Select a language ................................................................................ 23 Change a Feature Key label (M3902) ................................................... 23 Change a Feature Key label (M3903 and M3904) ................................. 25 Adjust Screen contrast .......................................................................... 27 22 i Contents Adjust volume ...................................................................................... 27 Choose Ring type ................................................................................. 28 Select Call Log options .......................................................................... 28 Use Live dial pad ................................................................................. 29 Select Preferred name match ................................................................. 29 Set up area code ................................................................................. 29 Enable Call timer ................................................................................. 30 Select Date/time format ........................................................................ 30 Enable Key click ................................................................................... 30 Use Headset port on call ....................................................................... 31 Activate Headset port external alerter .................................................... 31 Use Call indicator light ......................................................................... 31 Set On hook default path ...................................................................... 32 Display diagnostics .............................................................................. 33 Activate Group Listening ....................................................................... 33 Call Log/Personal Directory display and controls Identify specialized keys ....................................................................... 34 Use Directory password protection ........................................................ 35 34 Manage Call Log Access and use the Callers List (M3903) ................................................ 37 Access and use the Callers List (M3904) ................................................ 38 Access and use the Redial List (M3903) ................................................. 40 Access and use the Redial List (M3904) ................................................. 41 37 Access and use the Personal Directory Access the Personal Directory ................................................................ 42 Add a Personal Directory entry ............................................................. 42 Add an incoming call ........................................................................... 44 Delete or edit a Personal Directory entry ................................................ 45 Delete your Personal Directory .............................................................. 46 Use the Personal Directory to make a call ............................................... 46 Use Card View .................................................................................... 47 Search for an entry .............................................................................. 48 Copy a number from the Redial List ....................................................... 48 ii 42 Contents Set-to-Set Messaging Corporate Directory Virtual Office Secure your telephone 50 53 56 58 iii Contents iv M3902, M3903, and M3904 Meridian Digital Telephones M3902, M3903, and M3904 Meridian Digital Telephones There are five models in the M3900 Series Meridian Digital Telephone portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide. For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide. The M3902 has one Line (DN) Key and three Programmable Feature Keys (self-labeled). M3902 telephone LCD Indicator Message Waiting Light/ Incoming Call Indicator One Line (DN) Programmable Soft Keys (self-labeled) Options Message Transfer Hold Goodbye LED Handsfree Key Navigation Keys Volume Control Bar LED Mute 553-8624 1 M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines (DNs) configured on each key. The M3903 also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) LED Handsfree Key Context Sensitive Soft Keys (self-labeled) Copy Fixed Feature Keys Volume Control Bar LED Headset Mute Options Quit Call Log Message Shift Applications Navigation Keys 553-8625B The M3904 has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines (DNs) configured on each key. The M3904 also has four Context Sensitive Soft Keys (self-labeled). M3904 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) LED Handsfree Key Context Sensitive Soft Keys (self-labeled) Fixed Feature Keys Shift Copy LED Applications Navigation Keys Directory/Log 553-8626B Volume Control Bar Headset Mute Options Quit Message 2 Your Telephone Call Features Your Telephone Call Features Your M3900 Series Meridian Digital Telephone provides easy access to a wide range of business features. Your network administrator assigns features to your telephone and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them. Use Auto Dial The Auto Dial feature allows the user to press one Feature Key (Auto Dial Key) to dial a specific telephone number automatically. This feature must be enabled by your network administrator. To use Auto Dial: 1. Lift the handset. AutoDial 2. Press the associated Auto Dial Key. This automatically dials the number. To display the Auto Dial number (M3903 and M3904): Display 1. Press the Display Key. Note: On the Meridian SL-100, press the Auto Dial Key to display the number. AutoDial To store an Auto Dial number: 2. Press the configured Auto Dial Key. The number appears on the display. 1. Press the Auto Dial Key, without lifting the handset. 2. Dial the number to be stored on the Auto Dial Key. Note 1: The number may contain up to 31 digits. Note 2: If you are storing an external or long distance number, be sure that the appropriate access codes are included. AutoDial AutoDial 3. Press the Auto Dial Key again. The number is stored on the key. 3 Your Telephone Call Features Note: To change the key label "AutoDial", select Change feature key label from the Options List menu. Please see "Change a Feature Key label (M3902)" on page 23 for detailed instructions. Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset. or 2637 or or Press the Line (DN) Key. or Press the Handsfree Key. Note: The Handsfree Key must be enabled by the network administrator or Headset or Press the Headset Key if you have a headset connected to your telephone's headset jack (available on the M3903 and M3904). The LED next to the key lights steadily to indicate that you are in headset mode. Note: See "Set On hook default path" on page 32 for information on headsets and how to configure your telephone for use with a headset. 2. Dial the number. Note: Whenever you see the message "Lift the handset." in this guide, you may alternatively press a free Line (DN) Key, the Handsfree Key, or Headset Key (if a headset is connected to the headset jack). You receive a dial tone from each action. / 4 Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 2637 1. Press a Line (DN) Key. 2. Dial the number when you receive a dial tone. 3. Lift the handset to speak when the called party answers. If the called number is busy: Goodbye / or Press the Goodbye Key to release the line. or Press the Ring Again Key. RingAgn Redial last number called The Last Number Redial feature allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial: 1. Lift the handset. 2. Press a Line (DN) Key. 2637 To use Last Number Redial on a handsfree call: 2637 2637 Press the Line (DN) Key twice. The last number you dialed is automatically redialed. Note: On Meridian SL-100, press the £ Key twice. 5 Your Telephone Call Features Use Ring Again (M3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2. Press the Ring Again Key. To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset. RingAgn 2. Press the Ring Again Key. To cancel Ring Again before notification: RingAgn Press the Ring Again Key a second time. 6 Your Telephone Call Features Use Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2. Press the Ring Again Key. The screen displays Ring again is active. To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone and the screen displays Party free, select line. 1. Lift the handset or press a Line (DN) Key. RngCall 2. Press the Ring Call Ke ...