User manual NORTEL M3902 - QUICK REFERENCE GUIDE

Nortel Knowledge Network Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation While you are away from your desk: Call Forward 38 Contents M3902, M3903, and M3904 Meridian Digital Telephones Your Telephone Call Features Use Auto Dial ........................................................................................ 3 Make a Call .......................................................................................... 4 Make a call while on-hook ..................................................................... 5 Redial last number called ....................................................................... 5 Use Ring Again (M3902) ....................................................................... 6 Use Ring Again (M3903 and M3904) ..................................................... 7 Use Hot Line .......................................................................................... 8 Use Speed Call (M3902) ........................................................................ 8 Use Speed Call (M3903 and M3904) ..................................................... 9 1 3 Answer a call Place a call on Hold ............................................................................. 11 Transfer a call (M3902) ....................................................................... 12 Transfer a call (M3903 and M3904) ..................................................... 13 11 Handle multiple calls Use Call Waiting ................................................................................. 14 Forward calls (M3902) ........................................................................ 15 Forward calls (M3903 and M3904) ...................................................... 16 14 Additional call features Use Call Pickup .................................................................................... 17 Set up a Conference call (M3902) ......................................................... 18 Set up a Conference call (M3903 and M3904) ...................................... 18 Join a call ........................................................................................... 19 Engage Group Listening ....................................................................... 20 Use the Voice Messaging control screens (M3903 and M3904) .............. 20 17 Options List Select a language ................................................................................ 23 Change a Feature Key label (M3902) ................................................... 23 Change a Feature Key label (M3903 and M3904) ................................. 25 Adjust Screen contrast .......................................................................... 27 22 i Contents Adjust volume ...................................................................................... 27 Choose Ring type ................................................................................. 28 Select Call Log options .......................................................................... 28 Use Live dial pad ................................................................................. 29 Select Preferred name match ................................................................. 29 Set up area code ................................................................................. 29 Enable Call timer ................................................................................. 30 Select Date/time format ........................................................................ 30 Enable Key click ................................................................................... 30 Use Headset port on call ....................................................................... 31 Activate Headset port external alerter .................................................... 31 Use Call indicator light ......................................................................... 31 Set On hook default path ...................................................................... 32 Display diagnostics .............................................................................. 33 Activate Group Listening ....................................................................... 33 Call Log/Personal Directory display and controls Identify specialized keys ....................................................................... 34 Use Directory password protection ........................................................ 35 34 Manage Call Log Access and use the Callers List (M3903) ................................................ 37 Access and use the Callers List (M3904) ................................................ 38 Access and use the Redial List (M3903) ................................................. 40 Access and use the Redial List (M3904) ................................................. 41 37 Access and use the Personal Directory Access the Personal Directory ................................................................ 42 Add a Personal Directory entry ............................................................. 42 Add an incoming call ........................................................................... 44 Delete or edit a Personal Directory entry ................................................ 45 Delete your Personal Directory .............................................................. 46 Use the Personal Directory to make a call ............................................... 46 Use Card View .................................................................................... 47 Search for an entry .............................................................................. 48 Copy a number from the Redial List ....................................................... 48 ii 42 Contents Set-to-Set Messaging Corporate Directory Virtual Office Secure your telephone 50 53 56 58 iii Contents iv M3902, M3903, and M3904 Meridian Digital Telephones M3902, M3903, and M3904 Meridian Digital Telephones There are five models in the M3900 Series Meridian Digital Telephone portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide. For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide. The M3902 has one Line (DN) Key and three Programmable Feature Keys (self-labeled). M3902 telephone LCD Indicator Message Waiting Light/ Incoming Call Indicator One Line (DN) Programmable Soft Keys (self-labeled) Options Message Transfer Hold Goodbye LED Handsfree Key Navigation Keys Volume Control Bar LED Mute 553-8624 1 M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines (DNs) configured on each key. The M3903 also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) LED Handsfree Key Context Sensitive Soft Keys (self-labeled) Copy Fixed Feature Keys Volume Control Bar LED Headset Mute Options Quit Call Log Message Shift Applications Navigation Keys 553-8625B The M3904 has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines (DNs) configured on each key. The M3904 also has four Context Sensitive Soft Keys (self-labeled). M3904 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) LED Handsfree Key Context Sensitive Soft Keys (self-labeled) Fixed Feature Keys Shift Copy LED Applications Navigation Keys Directory/Log 553-8626B Volume Control Bar Headset Mute Options Quit Message 2 Your Telephone Call Features Your Telephone Call Features Your M3900 Series Meridian Digital Telephone provides easy access to a wide range of business features. Your network administrator assigns features to your telephone and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them. Use Auto Dial The Auto Dial feature allows the user to press one Feature Key (Auto Dial Key) to dial a specific telephone number automatically. This feature must be enabled by your network administrator. To use Auto Dial: 1. Lift the handset. AutoDial 2. Press the associated Auto Dial Key. This automatically dials the number. To display the Auto Dial number (M3903 and M3904): Display 1. Press the Display Key. Note: On the Meridian SL-100, press the Auto Dial Key to display the number. AutoDial To store an Auto Dial number: 2. Press the configured Auto Dial Key. The number appears on the display. 1. Press the Auto Dial Key, without lifting the handset. 2. Dial the number to be stored on the Auto Dial Key. Note 1: The number may contain up to 31 digits. Note 2: If you are storing an external or long distance number, be sure that the appropriate access codes are included. AutoDial AutoDial 3. Press the Auto Dial Key again. The number is stored on the key. 3 Your Telephone Call Features Note: To change the key label "AutoDial", select Change feature key label from the Options List menu. Please see "Change a Feature Key label (M3902)" on page 23 for detailed instructions. Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset. or 2637 or or Press the Line (DN) Key. or Press the Handsfree Key. Note: The Handsfree Key must be enabled by the network administrator or Headset or Press the Headset Key if you have a headset connected to your telephone's headset jack (available on the M3903 and M3904). The LED next to the key lights steadily to indicate that you are in headset mode. Note: See "Set On hook default path" on page 32 for information on headsets and how to configure your telephone for use with a headset. 2. Dial the number. Note: Whenever you see the message "Lift the handset." in this guide, you may alternatively press a free Line (DN) Key, the Handsfree Key, or Headset Key (if a headset is connected to the headset jack). You receive a dial tone from each action. / 4 Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 2637 1. Press a Line (DN) Key. 2. Dial the number when you receive a dial tone. 3. Lift the handset to speak when the called party answers. If the called number is busy: Goodbye / or Press the Goodbye Key to release the line. or Press the Ring Again Key. RingAgn Redial last number called The Last Number Redial feature allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial: 1. Lift the handset. 2. Press a Line (DN) Key. 2637 To use Last Number Redial on a handsfree call: 2637 2637 Press the Line (DN) Key twice. The last number you dialed is automatically redialed. Note: On Meridian SL-100, press the £ Key twice. 5 Your Telephone Call Features Use Ring Again (M3902) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2. Press the Ring Again Key. To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset. RingAgn 2. Press the Ring Again Key. To cancel Ring Again before notification: RingAgn Press the Ring Again Key a second time. 6 Your Telephone Call Features Use Ring Again (M3903 and M3904) Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number. To use Ring Again: 1. Dial a number and receive a busy tone or no answer. Note: On the Meridian SL-100, Ring Again is available on busy tone only. RingAgn 2. Press the Ring Again Key. The screen displays Ring again is active. To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone and the screen displays Party free, select line. 1. Lift the handset or press a Line (DN) Key. RngCall 2. Press the Ring Call Key. To cancel Ring Again before notification: CanclRA Press the Cancel Ring Again Key. The screen displays Ring Again is cancelled. 7 Your Telephone Call Features Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line, such as Call Redirection, so that the Hot Line call is answered by a person--not a mail box. To use Hot Line: Hotline Press the Hot Line Key. The Hot Line Key automatically dials the number. Note 1: If your main Line (DN) is a Hot Line, lift the handset. The Hot Line Key dials the number automatically. Note 2: On the Meridian SL-100, the Automatic Line (AUL) feature is the same as the Hot Line feature. Use Speed Call (M3902) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store or change a Speed Call number: SpcCtlr 1. Press the Speed Call Controller Key. The triangular icon flashes, which indicates it is in programming mode. 2. Dial a one, two, or three digit code and associated telephone number when the phone prompts. Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number. Note 2: Press the Pause Key to insert a 1.5 second pause in the dialing string. 8 Your Telephone Call Features 3. Press the Speed Call Controller Key again to save the code and number. The flashing icon turns off. To make a Speed Call: SpcCtlr 1. Lift the handset. SpcCtrl SpcUsr 2. Press the Speed Call Controller Key or the Speed Call User Key. 3. Dial the Speed Call code assigned to the telephone number. or Use Speed Call (M3903 and M3904) The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit code. Contact your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store or change a Speed Call number: SpcCtrl 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number. 2. Dial a one, two, or three digit code. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. Note: A dash is automatically inserted after the required number of digits have been entered. 3. Dial the associated telephone number. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. 9 Your Telephone Call Features Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number. Note 2: Press the Pause Key to insert a 1.5 second pause in the dialing string. Done 4. Press the Done Key to save the code and number. To make a Speed Call: 1. Lift the handset. SpcCtrl SpcUsr 2. Press the Speed Call Controller Key or the Speed Call User Key. The screen displays Enter code. 3. Dial the Speed Call code assigned to the telephone number. or 10 Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. or or Press the Handsfree Key. or 2637 or Press the flashing Line (DN) Key when using a headset. Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on hold. To place a call on hold: Hold / Press the Hold Key. The LCD indicator flashes beside the line on hold. Note 1: If Automatic Hold feature is configured for your Meridian 1, the active call is automatically put on hold when you answer the second call. Note 2: On the Meridian SL-100, Automatic Hold is the default feature. Note 3: The caller hears music while on hold if the Music On Hold feature is configured for your system. To retrieve a call on hold: 2637 Press the Line (DN) Key beside the flashing LCD indicator. 11 Answer a call Transfer a call (M3902) Use the Transfer feature to direct a call to a third party. Transfer / 1. Press the Transfer Key. The other party is on hold and you receive dial tone. The LCD indicator lights steadily. 2. Dial the number of the telephone where the call is to be transferred. Transfer / 3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer. The LED indicator goes from steady on to off. To go back to the original call if the transfer is incomplete: 2637 If the person you called is not available, press the Line (DN) Key to reconnect to the original call. The LCD indicator goes from flashing to steady on. Note: On the Meridian SL-100, press the Transfer Key, dial the number, and press the Goodbye Key. If you press the Transfer Key a second time, you get a three-way conference. 12 Answer a call Transfer a call (M3903 and M3904) Use the Transfer feature to direct a call to a third party. To use the Transfer feature: Trans 1. Press the Transfer Key. The other party is on hold and you receive dial tone. The screen displays Call on hold, dial number. 2. Dial the number of the telephone where the call is to be transferred. Swap or Connect 3. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the transfer. The two callers are connected and your telephone is ready to make or receive new calls. To go back to the original call if the transfer is incomplete: Goodbye / 1. Press the Goodbye Key. 2637 2. Press the Line (DN) Key with the flashing icon to return to your original call. 13 Handle multiple calls Handle multiple calls Use Call Waiting The Call Waiting feature allows you to put your current call on hold while you answer an incoming call. This feature must be enabled by your network administrator. To answer an incoming call while on another call: Hold / 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. CallWait To return to your first telephone call: Hold 2. Press the Call Wait Key (CWait for M3902) to answer the call. / or 1. Press the Hold Key, if you want to put the second call on hold. or Press the Goodbye Key to end the second call. 2. Press the Line (DN) Key associated with the first call. Goodbye / 2637 If you do not have a Call Waiting Key: Goodbye / 1. If you do not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye Key to end your current call. 2. Press the Line (DN) Key beside the flashing status icon to answer the incoming call. 2637 14 Handle multiple calls Forward calls (M3902) The Call Forward feature allows you to direct your calls to ring at another Line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress. To forward your calls: Forward 1. Press the Forward Key, or lift the handset and enter the Call Forward All Calls Activate FFC (Meridian 1) or FAC (Meridian SL-100). 2. Dial the DN where you want to forward your calls. Forward 3. Press the Forward Key. To view the number that your calls are being forwarded to: Display 1. Press the Display Key (Meridian 1) or Inspect Key (Meridian SL-100), or lift the handset and enter the Call Forward All Calls Verify FFC. 2. Press the Forward Key. This action displays the forward number and leaves Call Forward active. Forward To cancel Call Forward: Forward Press the Forward Key, or lift the handset and enter the Call Forward All Calls Deactivate FFC (Meridian 1) or FAC (Meridian SL-100). To reinstate Call Forward to the same number: Forward Forward Press the Forward Key twice. 15 Handle multiple calls Forward calls (M3903 and M3904) The Call Forward feature allows you to direct your calls to ring at another line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress. To forward your calls: Forward 1. Press the Forward Key. The previously stored forward number appears, if one exists, and the screen displays Enter forward number. 2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete Key to delete the previous digit(s). Press Cancel to leave this screen without forwarding your telephone or changing the number. Done 3. Press the Done Key to activate Call Forward. To view the number that your calls are being forwarded to: CheckFw 1. Press the Check Forward Key. Exit 2. Press the Exit Key to return to the previous screen. This action will leave Call Forward active. To cancel Call Forward: CheckFw 1. Press the Check Forward Key. CanclFw 2. Press the Cancel Forward Key. 16 Additional call features Additional call features Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by, and Pickup Group numbers must be assigned by, your network administrator. To answer a call in your own Call Pickup Group: 1. Lift the handset. Pickup 2. Press the Pickup Key, or enter the Pickup Ringing Number FFC (Meridian 1) or FAC (Meridian SL-100). To answer an incoming call in another Call Pickup Group: 1. Lift the handset. GrpPickup 2. Press the Group Pickup Key, or enter the Pickup Group FFC. 3. Dial the Pickup Group number of the telephone that is ringing. Note: This feature is not available on the Meridian SL-100. To answer a call at a specific extension number within your Pickup Group: 1. Lift the handset. DNPickup 2. Press the DN Pickup Key, or enter the Pickup Directory Number FFC (Meridian 1) or the Directed Call Pickup FAC (Meridian SL-100). 3. On the Meridian SL-100 dial the DN of the ringing number. Note: If the pickup DN is invalid, you receive an overflow burst tone, and the screen displays Release and try again. Press the Goodbye Key. 17 Additional call features Set up a Conference call (M3902) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. To set up a conference call: Conf 1. Press the Conference Key while you are on a call. The other party is on hold and you receive a dial tone. 2. Dial the number of the person you want to add to the conference. Conf 3. Press the Conference Key when the person answers. Everyone is able to join the conversation. If the person you attempt to add to the conference is unavailable: Goodbye / 1. Press the Goodbye Key. 2637 2. Press the Line (DN) Key to return to your original call. Set up a Conference call (M3903 and M3904) You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call. To set up a conference call: Conf 1. Press the Conference Key while you are on a call. The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial number. 18 Additional call features 2. Dial the number of the person you want to add to the conference. Swap Connect 3. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the conference. Everyone is able to join the conversation. If the person you attempt to add to the conference is unavailable: or Goodbye / 1. Press the Goodbye Key. 2637 2. Press the Line (DN) Key with the flashing icon to return to your original call. Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key. To connect a call on hold (on a different line) to your current call: Conf 1. Press the Conference Key. 2498 Conf or M3902 M3903/ M3904 Connect 2. Press the Key that has the caller you want to connect to your current call. 3. Press the Conference Key again (M3902), or press the Connect Key (M3903 and M3904). The person on hold joins your conversation. 19 Additional call features Engage Group Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset. Group Listening must be enabled by your network administrator. Please refer to "Activate Group Listening" on page 33 for instructions on activating the Group listening option in the Options List. To engage Group Listening while on a call: Press the Handsfree Key. Everyone hears the caller over the speaker, but the caller only hears what is picked up by the handset. Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored. Use the Voice Messaging control screens (M3903 and M3904) The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad. Note: This feature is not available on the Meridian SL-100. To use Voice Messaging controls: 1. Lift the handset. Message / Vmsg 2. Press the Message Key. 3. Use the dial pad to log in to your voice mailbox. 4. Press the Voice Message Key. Play 5. Press the Play Key to play your first new message. Note: Use the More. . . Key to view 20 Additional call features additional message options. Stop 6. Press the Stop Key to pause playback of the message. Press Play to resume playback or Press the Last Key to go to the previous message. Press Play to playback the message or Press Last again to move to previous messages. or Press the Next Key to go to the next message. Press Play to playback the message or Press Next again to move to later messages. or Press the Delete Key to delete the current message. or Press the Skip Forward Key to advance three seconds in the current message. or Press the Skip Backward Key to rewind three seconds in the current message. 7. Press the Quit Key at any time to exit your voice messaging system. Your telephone is now ready to make or receive new calls. or Last or Next or Delete or Skip-> or Skip<- Quit 21 Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics. To change any option's setting: Options / 1. Press the Options Key. 2. Use the Navigation Keys to move up or down through the options list. Select 3. Press the Select Key when the desired option is highlighted. 4. Change the option's settings. Refer to the following pages for details. The display also provides you with information to adjust your selection. Done 5. Press the Done Key to save your changes. 6. Press the Quit Key or Options Key to exit. Quit or Options / Note: If you press the Quit Key or Options Key before you press the Done Key, you exit the Options List without saving your changes. 22 Options List Select a language The display is available in multiple languages. After you select Language. . . from the Options List menu, 1. Use the Navigation Keys to highlight the desired language (e.g., German). Deutsch Select 2. Press the Select Key. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Change a Feature Key label (M3902) You can change the labels on the three feature keys located at the bottom of the display on the M3902. To change a Feature Key label: 1. Use the down Navigation Key to highlight Change feature key label. Change feature key label Select 2. Press the Select Key. This action takes you to the Feature Key menu and highlights Edit a feature key label. Select 3. Press the Select Key again. The prompt asks you to select the key you want to change. 4. Use the Navigation Keys to highlight the label you want to change, (e.g., AutoDl AutoDl). 23 Options List 5. Press the Select Key. Select 6. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears. 7. Repeat step 6 until you have changed the entire label. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note 1: For a detailed example of using the dial pad to enter text into your M3900 Series telephone, please see "Add a Personal Directory entry" on page 42. Note 2: You cannot change the label on your primary DN. Note 3: Use the Case Key to change the case of the letter, as needed. You can use the Delete Key to delete one character, or the Clear Key if you want to delete the entire label. Note 4: Press the Up Navigation Key to access special characters you may want to include in the label. Use the Navigation Keys to locate the character you want to include. Press the Select Key to choose the highlighted character. Press the Return Key to return to label entry without selecting a special character. To restore all key labels: 1. Use the down Navigation Key to highlight Restore all key labels. Restore all key labels Select 2. Press the Select Key. The display asks you to verify that you want to restore all labels. Restore 3. Press the Restore Key. Press the Done Key to return to the Options List. Press the Options Key to exit. 24 Options List Change a Feature Key label (M3903 and M3904) You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These keys are located on both sides of the top portion of the display area on the M3903 and M3904. To change a Feature Key label: 1. Use the down Navigation Key to highlight Change feature key label. Change feature key label Select 2. Press the Select Key. This action takes you to the Feature Key menu and highlights Change feature key label. Select 3. Press the Select Key again. The prompt asks you to select the key you want to change. AutoDial 4. Press the Programmable Line (DN)/Feature Key whose label you want to change, (e.g., AutoDial AutoDial). 5. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears. 6. Repeat step 5 until you have changed the entire label. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note 1: For a detailed example of using the dial pad to enter text into your M3900 Series telephone, please see "Add a Personal Directory entry" on page 42. Note 2: You cannot change the label on the primary DN. Press the Shift Key if the label you want to change is on the second layer of the Programmable Line (DN)/Feature Keys (self-labeled). 25 Options List Note 3: Use the Case Key to change the case of the letter, as needed. You can use the Delete Key to delete one character, or the Clear Key (M3903) if you want to delete the entire label. On the M3903 you may use the Space Key to enter a space or the Restore Key to restore the label to the default value. Note 4: Press the Up Navigation Key or the Chars Key (M3903) to access special characters you may want to include in the label. Use the Navigation Keys to locate the character you want to include. Press the Select Key to choose the highlighted character. Press the Return Key to return to label entry without selecting a special character. To restore one key label (M3904): 1. From the Feature Key menu, use the down Navigation Key to highlight Restore one key label. Restore one key label Select 2. Press the Select Key. Purchasing 3. Press the Programmable Line (DN)/Feature Key (self-labeled) that you want to restore to the original label (e.g., Purchasing). Press the Done Key to return to the Options List menu. Press the Quit Key or Options Key to exit. To restore all key labels: 1. Use the down Navigation Key to highlight Restore all key labels. Restore all key labels Select 2. Press the Select Key. The display asks you to verify that you want to restore all labels. Restore 3. Press the Restore Key. Press the Done Key to return to the Options List. Press the Options Key to exit. 26 Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; Lower or Higher From the Contrast screen, press the Lower Key to decrease the display contrast level, or press the Higher Key to increase the display contrast level. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Adjust volume Note: After you select Volume adjustment. . . from the Options List menu, a list of adjustable items for your telephone model appears. It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making. To adjust the Ringer volume: Ringer Lower Higher 1. Select Ringer from the Volume menu. 2. Press the Lower Key to decrease the ringer volume, or press the Higher Key to increase the ringer volume. or Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Use the procedure above to adjust the volume on the following items: Buzzer Speaker Handset listen Handsfree listen Headset listen Headset talk Headset sidetone Note 1: Headset listen is adjustable on the M3903 and M3904 only. Note 2: Headset talk and Headset sidetone are adjustable on the M3904 only. Note 3: Headset sidetone (M3904 only) is the sound of your own voice that you hear in the headset speaker. 27 Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Options List menu; 1. Use the Navigation Keys to scroll through the list of ring types. Ring type 3 Play 2. Press the Play Key to sample a ring tone. 3. Press the Select Key to activate the desired ring type (M3903 and M3904). Select Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Select Call Log options The Call Log options (available on the M3903 and M3904) provides a choice of logging all incoming calls, logging only the unanswered calls, or not logging any calls. The Call Log holds up to 10 different incoming entries for the M3903 and up to 20 for the M3904. After you select Call log options from the Options List menu; From the Log options menu, use the Navigation Keys to highlight and select either: Log all calls or Log unanswered calls Log all calls or Log unanswered calls Note: New call indication must be set to On, if you want Call Log notification. Press the Done Key to save selection. Press the Quit Key or Options Key to exit. 28 Options List Use Live dial pad The Live dial pad option (available on the M3904) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu; On or Off From the Live dialpad screen, press the On Key to turn on Live dial pad, or press the Off Key to turn off Live dial pad. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Select Preferred name match The Preferred name match option (available on the M3904) displays the names of incoming and outgoing callers as stored in your Personal Directory, if the telephone number matches the one stored in your directory. This option allows you to personalize the displayed names for incoming and outgoing calls. After you select Preferred name match from the Options List menu; On or Off From the Name match screen, press the On Key to turn on Preferred name match, or press the Off Key to turn off Preferred name match. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Set up area code Using the Area code set-up option (available on the M3904) causes the Callers List and Calling Line ID (CLID) display show the number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three area codes. After you select Area code set-up from the Options List menu 1st Code: 408 2nd Code: 3rd Code: Use the Navigation keys to place your cursor in the first line and use the dial pad to enter an area/country code of your choice. Note: You can enter up to three codes of your choice. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. 29 Options List Enable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu; On or Off From the Call timer screen, press the On Key to turn on the Call timer, or press the Off Key to turn off the Call timer. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Select Date/time format There are eight Date/time formats. Four formats are based on the 12 hour clock and four are based on the 24 hour clock. After you select Date/time format. . . from the Options List menu; Use the Navigation Keys to scroll through the eight formats. Format 3 Press the Done Key to select the highlighted format. Press the Quit Key or Options Key to exit. Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys. After you select Key click enable from the Options List menu; On or Off From the Key click screen, press the On Key to turn on Key click, or press the Off Key to turn off Key click. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. 30 Options List Use Headset port on call The Headset port on call option (available on the M3904) requires that a lamp-type accessory be connected to the headset port. When the Headset port on call option is activated and the user is on a call, the lamp lights providing an indication that a call is in progress. After you select Headset port on call from the Options List menu; On or Off From the On call screen, press the On Key to turn on Headset port on call, or press the Off Key to turn off Headset port on call. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone. After you select Headset port ext alerter from the Options List menu; On or Off From the External alerter screen, press the On Key to turn on Headset port external alerter, or press the Off Key to turn off Headset port external alerter. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. Use Call indicator light You can control the incoming call indicator light (available on the M3904). After you select Call indicator light from the Options List menu; On or Off From the Indicator screen, press the On Key to turn on Call indicator light, press the Off Key to turn off Call indicator light. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. 31 Options List Set On hook default path The On hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the Options List menu; From the On hook path menu, use the Navigation Keys to highlight and select either: Handsfree selected or Headset selected Handsfree selected or Headset selected