Getting Started Guide BlackBerry 8700c Wireless HandheldTM from Cingular Power button Turn the device on/off Mute button Turn microphone on /off during a call Notification LED Headset jack USB port Trackwheel Select or click an item Escape button Exit a screen Front Convenience key Open a list of useful links or set to open a selected program End key End a phone call Return to the Home screen Backspace/Delete key Alt key Type the alternate character on a key Enter key Speakerphone/Currency key Turn speakerphone on /off during a call Type a currency symbol Right shift key Type a capital letter Symbol key Open the symbol list Side Convenience key Open the profile list or set to open a selected program Send key Make a phone call Left shift key Type a capital letter Status indicators full battery power low battery power charging roaming Home zone receiving data transmitting data service book waiting alarm set voice mail message Bluetooth radio on Bluetooth connection Number mode on Shift (Cap) mode on Alt mode on saved web page placed call missed call received call sent message message sending message not sent read message unread message filed message message includes attachment SMS or MMS message system busy notification LED low battery LED wireless coverage LED Bluetooth connection LED Wireless network coverage You must connect to the wireless network to begin using many BlackBerry device features. To connect to or disconnect from the wireless network, click Turn Wireless On/Turn Wireless Off. Indicators on the Home screen show the wireless coverage level for the area in which you are using your device. A low level of wireless coverage might limit the use of some device features, as shown in the chart below. Full wireless coverage with high-speed data Full wireless coverage No wireless coverage Wireless is turned off Emergency calls only Emergency calls Phone SMS messages Email and PIN Browser High-speed data Contents Welcome to BlackBerry! Where can I find more information? Before getting started Setting up your device Step one: Insert your Cingular SIM card Step two: Insert the battery Step three: Charge the battery Step four: Connect to the Cingular Wireless network Exploring your programs Choosing your email solution BlackBerry Internet Service email BlackBerry Enterprise Server email 3 3 3 4 4 4 5 5 7 9 9 9 Set up email using the BlackBerry Desktop Software How do I... Navigate screens Change values in fields Make phone calls Send email messages Send PIN messages Send SMS (text) messages Add contacts directly to your address book Add SIM card contacts to your address book Add contacts from your computer Go to web pages Set a device password Lock and unlock the device Set the date and time Enable profiles Create new profiles Turn on or off Bluetooth technology Set a Bluetooth-enabled accessory as trusted Set Convenience keys Find help with other features Frequently asked questions 17 19 19 19 19 19 19 20 20 20 20 20 21 21 21 21 21 22 22 23 23 25 Setting up for email using BlackBerry Internet Service 11 Set up email using the device 11 Log in to your BlackBerry Internet Service account using the device 12 Set up email using a computer 12 Log in to your BlackBerry Internet Service account using a computer 13 Install the BlackBerry Desktop Software for personal data synchronization 14 Pair with another Bluetooth-enabled accessory 22 Setting up for email using BlackBerry Enterprise Server 17 Set up email using enterprise activation on the device 17 BlackBerry Internet Service - frequently asked questions 27 ©2005 Research In Motion Limited. All Rights Reserved. Published in XXXXXX. PRINTSPEC-004. MAT-10559-001 1 2 Welcome to BlackBerry! Whether you plan to use your BlackBerry 8700c Wireless HandheldTM from Cingular for business or personal productivity, you have made an excellent choice! With push email delivery, phone, web, organizer features and more, the BlackBerry® solution is designed to keep you connected to the people, data, and resources that you need every day. Take a moment to read this guide -- it provides important setup information to help you get the most from your BlackBerry device. This guide includes instructions on how to set up and turn on the device, connect to the wireless network, and set up your supported email accounts. You can also choose to install the BlackBerry® Desktop Software so that you can connect your device to your computer for data synchronization and charging. Before getting started Please take a moment to look through your BlackBerry 8700cTM sales package. Be sure that the following components are included: · · · · · · · · · BlackBerry 8700c Battery AC power adapter USB cable Hands-free headset BlackBerry 8700c holster BlackBerry Desktop Software CD (includes user guide) BlackBerry Safety and Product Information booklet Where can I find more information? You can find a detailed user guide on the CD that is included in the box with your BlackBerry device. The user guide is also only a few clicks away on your device. To view the user guide on your device, on the Home screen, use the trackwheel to scroll to the Help icon and click (press) the trackwheel to select it. The trackwheel is located on the right side of your device. When using a particular program on the device, you can click the trackwheel to view the menu, and then click Help to see the help topics that are associated with the program that you are using. BlackBerry Software License Agreement and Warranty booklet A Cingular store representative will provide you with a Cingular SIM card and activate your BlackBerry data plan. BlackBerry data plan options are available to support unlimited domestic and international use. 3 Setting up your device Step one: Insert your Cingular SIM card Your SIM card contains important information about your wireless service. Your SIM card might be inserted already if you did not obtain your BlackBerry device from a retail store. Warning: Turn off your device before you insert or remove the SIM card. Do not scratch, bend, or expose the SIM card to static electricity or wet conditions. 1. Press the battery cover release button. 5. 6. Slide the SIM card into the holder so that it lies flat below the metal guide. Continue to slide the SIM card into the holder until it stops. One end of the SIM card should be slightly hidden below the plastic casing on your device. 2. 3. 4. Slide off the battery cover. If the battery is inserted, remove it. Hold the SIM card with the metal contacts facing down so that the notched corner of the card is on the bottom right. Note: To remove the SIM card, press down lightly on the SIM card and slide it out of the holder. Step two: Insert the battery Warning: Use only the battery that Research In Motion® specifies for use with your BlackBerry device. Using any other battery might invalidate any warranty provided with your device and might present a risk of fire or explosion. See the BlackBerry Safety and Product Information booklet that accompanied your device for more information about using the battery safely. 1. Insert the battery so that the connectors on the battery align with the connectors in the battery compartment on your device. 4 About wireless network coverage Step four: Connect to the Cingular Wireless network If the power is off, press the Power button on the top left of your BlackBerry device. Your device is designed to connect to the wireless network automatically. To connect to the wireless network successfully, your Cingular BlackBerry data service plan must be active, and you must be in a wireless network coverage area. To connect or disconnect from the wireless network, on the Home screen, use the trackwheel to scroll to the Turn Wireless On/Turn Wireless Off icon and click (press) the trackwheel to select it. When your device is not connected to the wireless network, the word OFF appears in the top right corner of the Home screen. You can continue to use features that do not require a connection to the wireless network. For example, you can type and save draft email messages, manage tasks, or use the calculator. About wireless network coverage Indicators on the Home screen show the wireless coverage level for the area in which you are using your BlackBerry device. Full wireless coverage with highspeed data 2. 3. Plug the AC power adapter into an electrical outlet. Charge the battery to full power. The battery power level indicator is on the Home screen in the top right corner. Full wireless coverage No wireless coverage Wireless is turned off Emergency calls only Emergency calls, phone, SMS messages, email messages, PIN messages, browser, high-speed data Emergency calls, phone, SMS messages, email messages, PIN messages, browser 5 2. 3. Replace the battery cover. If the battery is charged, your device turns on and the confirm date and time dialog box appears. · If the date and time are incorrect, click Edit. See "Set the date and time" on page 21 for more information. · If the date and time are correct, click OK. Step three: Charge the battery 1. Connect the small end of the AC power adapter cord to your BlackBerry device. Note: If you choose to install the BlackBerry Desktop Software, you can also charge your device by connecting it to your computer using the USB cable. See "Can I charge my device by connecting it to my computer?" on page 25 for more information. Emergency calls, phone, SMS messages Emergency calls, phone, SMS messages Emergency calls, phone, SMS messages 6 Exploring your programs Explore the many useful programs that your BlackBerry 8700c has to offer. You can access the frequently used programs listed in this section on the Home screen of your device. Click Cingular Browser (Media Net or mMode) to access content from the Cingular portal or to download items and visit web pages that are designed for wireless browsers. Click Internet Browser to visit HTML web pages that you might normally visit using your computer. You can also use the Internet Browser to download items. If you have an account that uses the BlackBerry Enterprise Server, your system administrator might enable the BlackBerry Browser. Click BlackBerry Browser to visit web pages on your corporate intranet. Click Applications to access the MemoPad, Pictures, Search, and Password Keeper programs. BlackBerry 8700c Home screen Click Messages to view the messages list, compose new email, SMS, or PIN messages, and set options for messages. Click Enterprise Activation to set up for email using BlackBerry Enterprise ServerTM if your system administrator has provided you with a unique enterprise activation password. Click Individual Email Activation to set up or log in to your BlackBerry® Internet ServiceTM account. Click Profiles to set and edit notification preferences for email messages, phone, calendar or task reminders, and browser. Click Settings to access the main list of device options as well as settings for BluetoothTM technology, screen and keyboard, network and more. Click Help to view the main list of help topics, shortcuts, and frequently asked questions. Additional programs appear on the Home screen, including the Address Book, Calendar, Tasks, and Calculator. 7 8 Choosing your email solution Now that you have completed setting up your BlackBerry device, you can begin sending and receiving email messages. To do this, you need to integrate your device with a supported email account using either BlackBerry Internet Service or BlackBerry Enterprise Server. BlackBerry Enterprise Server email If your company has purchased a BlackBerry Enterprise Server, you might be able to use this email solution to access your corporate email and synchronize data over the wireless network. Use this email solution if all the following situations apply: BlackBerry Internet Service email BlackBerry Internet Service is complimentary with your purchase of a BlackBerry device and BlackBerry data plan from Cingular. You can set up your BlackBerry Internet Service account to send and receive messages on your device from up to ten supported corporate or Internet email accounts. Use this email solution if one or more of the following situations apply: · You want to receive messages from a corporate Microsoft Outlook, IBM Lotus Notes, or Novell® GroupWise® email account that resides on a Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email server. You require advanced synchronization of email messages and PIM data. A system administrator has confirmed that you are permitted to use the BlackBerry Enterprise Server. · · · You want to send and receive messages from a corporate Microsoft® Outlook® or IBM® Lotus Notes® email account that resides on a Microsoft Exchange or IBM Lotus®Domino® email server You do not require wireless synchronization of email messages and personal information management (PIM) data but find that synchronization ...