quick reference guide english hp deskjet 948c/940c/920c series printers* *some printer models not available in all regions table of contents introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 what's in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 getting help in DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 hp's support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 hp support Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 limited warranty statement environmental statement . . product specifications . . . regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . 13 . . . . . . . . . . . 14 inside back cover i Edition 1 June 2001 Copyright 2001 Hewlett-Packard Company english acknowledgements Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, and MacOS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. ENERGY STAR is a U.S. registered trademark of the United States Environmental Protection Agency. notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. terms and conventions The following terms and conventions are used in the quick reference guide: terms The HP Deskjet series printers are referred to as HP Deskjet or HP printers. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet series > quick help to view the quick help electronic guide. cautions A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. ii introducing the hp deskjet printer english what's in the box Thank you for buying an HP Deskjet printer! Your printer box contains the following items: · HP Deskjet printer (948c series, 940c series, or 920c series) · Power cord · Printer software CD · quick reference guide · quick start poster · Black print cartridge · Tri-Color print cartridge If any of these items is missing from your box, talk to your HP dealer or contact HP Customer Care. See "contacting hp customer care" for more information. printer cables A printer cable is not included in the box. Purchase one of the following cables to connect the printer to your computer: · An IEEE 1284-compliant parallel interface cable which is used with all Windows systems · A USB-compliant interface cable which is used with both Macintosh systems and Windows 98, Me, NT and 2000 systems software updates Printer software, also called the printer driver, communicates your print requests to the printer. Use either of the following methods to obtain copies and updates of the printer software: · Download the printer software from HP's Website. · Phone HP Customer Care to request a CD containing the software update files. See "contacting hp customer care" for Customer Care telephone numbers and Website addresses. print cartridges The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contains installation instructions. When you replace a print cartridge, verify that you have the correct part number: · Black--HP 15 (6615A) · Tri-Color--HP 78 (C6578) 1 getting help english quick help The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Adobe Acrobat versions of quick help The quick help manual is also available in the following languages: · Arabic · Bulgarian · Bahasa Indonesia · Croatian · Estonian · Greek · Hebrew · Kazakh · Lithuanian · Romanian · Slovak · Slovene · Turkish If you want to view the manual in one of these languages: 1. Double-click the hp printer assistant Windows 95, 98, Me, 2000, and NT 4.0 users Open quick help through the hp printer assistant, a tool that also provides: · Support through HP's Customer Care · Printing ideas · Shopping links to other HP products · Links to printer software updates A printer assistant icon is displayed on the Windows desktop after you install the printer software. accessing quick help To view quick help: 1. Double-click the hp printer assistant icon on your computer desktop. 2. Click the quick help button in the hp icon on your computer desktop. The hp printer assistant appears. 2. Click the quick help button to display printer assistant screen. 3. Select quick help is available in other languages at the bottom of the quick the manual's topics. You can also open quick help from the Start menu by clicking Start > Programs > hp deskjet series > printer assistant > quick help. help screen. 4. Insert the printer software CD into the computer's CD-ROM drive. 2 5. Select your language from the list that appears. ­ If Acrobat Reader is installed on getting help in DOS In DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \\djcp\ directory. For substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the \enu\djcp directory. for this language... use this code... english your computer, quick help is displayed. ­ If Acrobat Reader is not installed on your computer, it installs automatically. quick help is then displayed. Macintosh users On Macintosh computers, Adobe Acrobat Reader is required to view the quick help manual. If you do not have Acrobat Reader, install it from the printer software CD. To open quick help: 1. Insert the printer software CD into the computer's CD-ROM drive. The hp deskjet screen appears. 2. Select the User Manual folder for your language. 3. Do one of the following: ­ Double-click the Electronic User Manual icon if Acrobat Reader is installed on your computer ­or­ ­ Double-click the Acrobat Reader Installer icon if Acrobat Reader is not installed on your computer. Adobe Acrobat Reader installs automatically. After it is installed, double-click the Electronic User Manual icon to display quick help. Bahasa Indonesia Bulgaria Chinese, Simplified Chinese, Traditional Czech Danish German English Spanish Finnish French Hungarian Italian Japanese Korean Kazakh Dutch Norwegian Polish Portuguese Russian Swedish Thai bin bul chs cht csy dan deu enu esm fin fra hun ita jpn kor kzh nld non plk ptb rus svc tha 3 contacting hp customer care english hp's support process HP Customer Care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance. However, HP Customer Care's support process works most effectively if you look for help in the following order: 1. Use quick help. See "hp customer care by phone" for more information. Note Support options and availability vary by product, country/region, and language. hp support Websites If you have access to the Internet, you can obtain a wide variety of information about your printer, plus access to user community forums and HP e-mail support. Check the Websites shown in the chart below. If the country or language you need is not listed in the chart, access HP Customer Care online at www.hp.com/apcpo-support/ regional.html to see if a Website in your language is available. See "getting help" for more information. 2. Access HP Customer Care e-support. See "hp support Websites" for more information. 3. Contact HP Customer Care by phone during hours of operation. for this language... English French German Italian Japanese Korean Portuguese Simplified Chinese Spanish Swedish Traditional Chinese use this Website... http://www.hp.com/go/support http://www.hp.com/cposupport/fr http://www.hp.com/cposupport/de http://www.hp.com/cposupport/it http://www.jpn.hp.com/CPO_TC/eschome.htm http://www.hp.co.kr/go/support http://www.hp.com/cposupport/pt http://www.hp.com.cn/go/support http://www.hp.com/cposupport/es http://www.hp.com/cposupport/sv http://taiwan.support.hp.com 4 hp customer care by phone free phone support period HP provides telephone support free of charge during the printer's phone support period. The list below shows the phone support period for your region. For more information, please refer to HP's Website at www.hp.com/ cpso-support/guide/psd/cscinfo.html. region North America-- Including Canada Asia Pacific Europe Latin America · For calls in the U.S. that may last less than10 minutes, call (900) 555-1500. The charge is US$2.50 per minute. Charges will not exceed US$25. · For calls in the U.S. that may last longer than 10 minutes or calls from Canada, call (800) 999-1148. The fee is US$25 per call, charged to your Visa or MasterCard. · For calls outside the U.S. and Canada, find the phone number you need in the list below. for this region... Argentina Australia Austria Belgium (Dutch) Belgium (French) Brazil, inside Greater Sao Paulo Brazil, outside Greater Sao Paulo Canada Chile China Czech Republic Denmark English International Finland France Germany Greece Hong Kong Hungary english phone support* 30 days 30 days 1 year 30 days use this phone number... +54 0810 555 5520 +61 3 8877 8000 +43 (0) 810 00 6080 +32 (0) 2 626 88 06 +32 (0) 2 626 88 07 * Standard phone company charges apply. before placing a call Please call an HP service technician while you are in front of your computer and printer. For faster service, be prepared to describe the problem, as well as provide: · The printer's model number (the label is on the front of the printer) · The printer's serial number (the label is on the bottom of the printer) · The computer's operating system · The version of the printer driver (also referred to as the printer software) +55 3747 7799 +55 0800 15 7751 1 (905) 206 4663 +56 800 36 0999 +86 (0) 10 6564 5959 +42 02 6130 7310 +45 (0) 39 29 4099 +44 (0) 207 512 5202 +358 (0) 203 4 7 288 +33 (0) 1 43 62 34 34 +49 (0) 180 52 58 143 +30 (0) 1 619 64 11 +852 (800) 96 7729 +36 (0) 1382 1111 after the free phone support period After the free phone support period, you can still get help from HP for a fee. (Prices are subject to change without notice.) 5 for this region... use this phone number... +91 11 682 60 35 +62 (21) 350 3408 +353 (0) 1662 5525 +972 (0) 9 9524848 +39 (0) 2 264 10350 +81 (0) 3 3335 8333 +82 080 999 0700 +82 (2) 3270 0700 +60 (3) 2952566 +60 1 300 88 00 28 01 800 472 6684 +971 4 883 8454 +31 (0) 20 606 8751 +64 (9) 356 6640 +47 22 116299 +66 (2) 867 3551 +48 22 519 06 00 +351 21 317 6333 for this region... Turkey United Kingdom U.S. Venezuela Vietnam use this phone number... +90 (0) 212 221 69 ...