HP LaserJet 1 Q Re G Copyright© 1998 Hewlett-Packard Co. Printed in USA Manual Part No. C4218-90901 Printed on at least 50% Total Recycled Fiber with at least 10% Post-Consumer Paper *C4218-90901* *C4218-90901* C4218-90901 4 5 6 8 9 10 110-1 27V Remove paper from the input tray before loading more paper to ensure proper paper feeding. Attach the label to your printer as a reminder. How to use your HP documentation This guide Use this guide to quickly and easily set up and install the software for your new HP LaserJet 1100A Printer·Copier·Scanner. You can find the following information in this guide: q q q q q q q q q q q q q Hardware setup information (fold-out cover) Package contents (fold-out cover) Verifying hardware installation Installing the software Printer components Copier/Scanner components Printer control panel lights Scanner control panel Troubleshooting common issues Service and support FCC compliance Acknowledgments Warranty EN How to use your HP documentation 1 English The online help and online user guide The online help is a comprehensive source of information, designed to help you learn about the software included with your HP LaserJet 1100 printer or your Copier/Scanner for the HP LaserJet 1100. The online help provides step-by-step instructions for the many tasks the software enables you to perform. The online user guide is a comprehensive source of information, designed to help you learn how to use your HP LaserJet 1100 printer or your Copier/Scanner for the HP LaserJet 1100. The focus of this guide is hardware. Accessing the online help and user guide You can access the online help and user guide via the following: q q CD-ROM: Online user guide only. Document Assistant: Access from the main screen under Tools. (Document Assistant is not available for Windows 3.1x operating systems.) LaserJet Document Desktop: Access from the main screen under Help. Program Group: · Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet 1100, and then HP 1100 User Guide or Online Help. · Windows 3.1x: From the Program Manager, double-click the HP LaserJet 1100 icon, and then double-click HP 1100 User Guide or Online Help. q q LaserJet 1100 Tutorial The LaserJet 1100 Tutorial enables you to quickly learn about the features and benefits of using the copying and scanning functionality of the optional HP LaserJet 1100A Printer·Copier·Scanner. Accessing the LaserJet 1100 Tutorial Program Group: q Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet 1100, and then LaserJet 1100 Tutorial. Windows 3.1x: From the Program Manager, double-click the HP LaserJet 1100 icon, and then double-click LaserJet 1100 Tutorial. q 2 EN After completing the installation process, test your HP LaserJet 1100A Printer·Copier·Scanner to ensure it is working correctly. 1 1 2 3 4 2 Ensure power to the printer is on and that paper is loaded. Wait for the printer to get into Ready status (center light illuminated). Press and release the Go button to print a self-test page. If the scanner is correctly installed, the lower left-hand side of the selftest page should read "Scanner Installed: YES." 3 4 EN How to use your HP documentation 3 English Verifying hardware installation Installing the software General Before installing the software, verify the following: q At least 8 MB or more of RAM is installed on your PC (16 MB recommended). There is at least 20 MB of free hard disk space on your PC. All applications are closed on your PC before beginning installation. (A system reboot may be required after the software is installed.) · Windows 9x & NT 4.0: No icons should appear on the taskbar. · Windows 3.1x: Press Alt+Tab. Only the Program Manager should appear. q q Windows® 9x & NT® 4.0 1 Insert the CD into the disk drive on your PC. The installation will automatically begin. · If the installation does not automatically begin, click Start, and then click Run. Type D:\setup in the command line. If your CD drive is not D, type the correct drive letter. 2 Follow the instructions on the screen to complete the installation. Windows 3.1x 1 2 3 4 Insert the CD into the disk drive on your PC. In the Windows Program Manager screen, pull down the File menu and click Run. Type D:\setup in the command line (D=the letter for your CD drive). Follow the instructions on the screen to complete the installation. 4 EN Printer components 2 1 9 5 8 3 4 1. Printer control panel 2. Paper supports 3. Paper input tray 4. Single-sheet paper input tray 5. Paper guides 6. Paper-output lever 7. Straight-through output path 8. Printer door 9. Paper output bin 7 6 1. Power switch (220-240 volt only) 2. Power receptacle 3. Memory door 4. Parallel port 1 Note 2 3 4 Printers that require 110-127 volts of power do not have a power switch. Unplug the printer to turn it off. Copier/Scanner components 3 2 1 4 1. Scanner control panel 2. Paper input tray 3. Paper guides 4. Paper support 5. Door release button 6. Paper output path 7. Scanner attachment lever 8. Scanner door 8 7 6 5 Printer components 5 EN English Printer control panel lights The control panel lights indicate the status of your printer. Light status legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Printer control panel light messages Light status Condition of the printer PowerSave mode (or the power is disconnected) The printer uses Sleep mode to conserve power. Description and required action Pressing the Go button on the printer control panel, or printing, will awaken the printer from PowerSave mode. Check the power cord if the above actions do not generate a response (and the power switch on 220-240 volt printers). No action is necessary; however, if you press and release the Go button on the printer control panel, a self-test page will print. Ready The printer is ready to print. Processing Wait for the job to print. The printer is receiving or processing data. Buffered data The printer memory is retaining unprinted data. Press and release the Go button on the printer control panel to print the remaining data. 6 EN Printer control panel light messages (continued) Manual feed The printer is in manual feed mode. Check that you have loaded the correct paper, then press and release the Go button on the printer control panel to print. If you do not want to be in manual feed mode, change the setting from your printer properties. Door open, no toner Check the following: cartridge, or paper jam q The printer door is closed. The printer is in an error q The toner cartridge is state. correctly installed in the printer. q There are no paper jams. Paper out The printer is out of paper. Load paper into the printer. Memory out The printer ran out of memory in the middle of a print job. The page being printed may have been too complex for the memory capacity of the printer. Press and release the Go button to print. No action is necessary. However, you can reset the printer if you press and hold the Go button for 5 seconds. Reset/Printer initialization The printer memory is being reset and all previously sent print jobs are being purged. Or, a printer initialization is taking place. Fatal error All lights are on. q q q Reset the printer. Turn the printer off and then back on. Contact HP Support. EN Printer control panel lights 7 English Light status Condition of the printer Description and required action Scanner control panel The scanner control panel is comprised of two buttons: q Copy: Press the Copy button to perform a single Quick Copy-- your computer does not have to be on. Scan: Press the Scan button to launch the software. If configured correctly, you can perform the following tasks: · Scan to fax · Scan to e-mail · Store documents electronically · Edit text (OCR: Optical Character Recognition) · Make multiple and customized copies q Note Note The PC must be on and the software installed to use the Scan button. To cancel a scan or copy job, press both buttons simultaneously. Copy Scan 8 EN Troubleshooting common issues 1 Basic troubleshooting checks: · Connect power to the printer and print a self-test page by pressing and releasing the Go button while the printer is in Ready status. This verifies the power cord is working correctly, power is on, and the toner is correctly installed with the protective tape removed. · Copy the self-test page by pressing the Copy button on the scanner control panel (scanner installed only). This verifies scanner operation. · Send a print job from a software application on your PC to your HP LaserJet 1100 printer. This verifies the software installation and communication to the printer. · Press the Scan button on the scanner control panel. If the software launches on your PC, this verifies the scanning software installation and verifies communication to the printer. 2 If the software installation failed without errors or if you cannot print from the PC, verify the following: · Verify that all applications are closed. Windows 9x: Press Ctrl+Alt+Del. All programs except Systray and Explorer should be closed. If not, close them by selecting one at a time and clicking End Task. · Reinstall the software using the method described in "Installing the software." · Reboot your PC. Continued on next page. EN Troubleshooting common issues 9 English 3 If the software installation fails in step 2, try installing the software using the following method: Note The alternate software installation method will install the printer software only. q Alternate software installation for Windows 9x & NT 4.0 1 2 3 4 5 6 7 8 9 Close all software that is currently open on your PC. Click Start, select Settings, and then select Printers. Double-click Add Printer. Windows NT 4.0 only: select appropriate LPT port. Click Next until you come to the list of Printer Manufacturers. Click Have Disk. Enter "\drivers\OS" being whatever language you want to select. Click Next, and then click Next again. Remove the CD when the installation is complete. q Alternate software installation for Windows 3.1x 1 2 3 4 5 6 7 8 Close all software that is currently open on your PC. From the Program Manager, open the Main group. Open the Control Panel, and then open Printers. Click Add. A list of printers will appear on your screen with Install Unlisted or Updated Printer highlighted. Click Install. Click Have Disk, and then enter "\drivers\OS" being whatever language you want to select. Follow the instructions on your screen to complete the installation. Remove the CD when the installation is complete. 10 EN Occasionally, paper can become jammed while printing. Following is a list of some possible causes: q q The media was loaded incorrectly. The paper-output lever was adjusted while a job was printing. The printer door was opened while a job was printing. The media being used does not meet HP specifications. The media used was smaller than 76.2 x 127 mm (3 x 5 in.). q q q Paper input tray areas Pull the page from the paper input tray side until it is fully removed. Paper output paths If the page is sticking out of the paper output path, pull it until it is fully removed. Note Loose toner may remain in the printer after a paper jam. This will clear after a few sheets have printed. EN Troubleshooting common issues 11 English Clearing printer paper jams Printer paper jams If the scanner is attached to the printer, it may be necessary to pull the printer to the edge of the work space to enable full extension of the printer door. 1 1 Open the printer door. If the paper can be removed without removing the toner cartridge, go to step 3. Otherwise, continue with step 2. Remove the toner cartridge and place it aside, covering it with a piece of paper. 2 2 CAUTION Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into fabric. 3 CAUTION To prevent damage to the toner cartridge, do not expose the toner cartridge to light for more than a few minutes. Cover it with a sheet of paper. 3 With both hands, grasp the side of the paper that is most visible (this includes the middle), and then carefully pull it free from the printer. 4 Note If the paper tears, see "Removing torn pieces of paper from the printer." 4 After the jammed paper has been removed, replace the toner cartridge and close the printer door. 12 EN 1 A piece of jammed paper can tear while being removed. Use the following procedure to remove any small pieces of paper left in the printer. 1 Make sure the toner cartridge is installed and the printer door is closed. Turn the printer off and then back on. As the printer restarts, the rollers will advance the piece(s) of paper. 2 2 Note To turn the power off, unplug the power cord. Plug the power cord back in to turn the printer on. 3 3 4 5 Open t ...