User manual CANON I320 - Quick Start Guide

Color Bubble Jet Printer Quick Start Guide Canon i320 Color Bubble Jet Printer Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc. © 2002 Canon U.S.A., Inc. Disclaimer Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon i320 Color Bubble Jet Printer. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representation or warranties concerning the products described. Specifications are subject to change without notice. As an ENERGY STAR partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY STAR guidelines for energy efficiency. All information regarding non-Canon products was compiled from publicly available information. No representation is made regarding the accuracy thereof. Trademarks Canon is a registered trademark of Canon Inc. PhotoRecord is a trademark of Canon Information System Research Australia. Macintosh, Mac and the Mac logo are registered trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other product and brand names are trademarks of their respective owners. Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 Contents Contents Basic Printing Turning the Printer's Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Advanced Printing Applications Included in the CD-ROM Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printing photographs with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Printing photographs with Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Accessing Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Printer Driver Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Printing Maintenance When Printing Becomes Faint or Colors are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Aligning Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Troubleshooting Cannot Install the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Print Quality is Poor or Contains Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Paper Does Not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Appendix User's Guide Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 CANON LIMITED WARRANTY --- (USA Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Index. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 1 Basic Printing Basic Printing Note This Quick Start Guide describes some of the features of your i320 printer and how to use them. For more information, view the i320 User's Guide on the Setup Software & User's Guide CD-ROM, or use the online help in your printer interface: While in the printer's Properties window press the F1 key, or click? in the upper right corner then click the feature you want to know more about, or click the Help button when displayed. Turn Balloon Help on by selecting Help, then Show Balloon Help. Turning the Printer's Power On 1 Turn on the printer by pressing the POWER button. The POWER lamp flashes while the printer warms up and changes to steady (nonflashing) green when the printer is ready. Note If the POWER lamp changes to orange and begins flashing, refer to the section "Handling Error Messages" on page 42. Handling Messages 2 Basic Printing Loading Paper Print Media to Avoid Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. · Folded, curled or wrinkled paper · Damp paper · Excessively thin paper (less than 64 gsm or 17 lb) · Excessively thick paper* (more than 105 gsm or 28 lb) *non-Canon branded paper · Picture postcards · Postcards affixed with photos or stickers · Envelopes with double flaps · Sealed envelopes · Envelopes with an embossed or treated surface · Any type of paper with holes (such as loose-leaf) Loading the Print Media In this example, description is provided of the steps used to load Plain Paper in your printer. · For detailed information on the specialty media Canon provides for use with its various printers, refer to the section "Using Special Media" on page 5. Using Media · Consult the User's Guide for detailed instructions on how to load envelopes and specialty media in the printer. 1 Flatten the four corners of the paper before loading it. Important When paper is curled, hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat. 3 Basic Printing 2 Prepare to load paper. (1) Open and pull out the paper rest. (2) Pull out the paper output tray. 3 Load the paper. Limit Mark Do not load beyond this Load Limit Mark. (1) Insert the paper into the sheet feeder with print side facing up. (2) Align the paper stack snug against the right side of the sheet feeder. (3) Press the paper guide and slide it against the left side of the stack of paper. Note Do not stack more than 50 sheets in the paper output tray. Do not touch the printed surfaces until the ink dries. For specific drying times, refer to the instructions packaged with your media. 4 Basic Printing Using Special Media Canon recommends that you use genuine Canon media to insure optimal print quality. Photo quality media · · · · · · · Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper Glossy Photo Paper Glossy Photo Cards High Gloss Photo Film High Resolution Paper Media suited to business documents · High Resolution Paper · Transparencies 5 Basic Printing Canon Special Media Media Type Bubble Jet Paper Brilliant White Paper Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper Glossy Photo Paper High Resolution Paper High Gloss Photo Film Glossy Photo Cards T-Shirt Transfers Transparencies Note Paper Rest Load Limit Up to 100 sheets Up to 100 sheets Letter:10 sheet 4" x 6": up to 20 sheets Letter:up to 10 sheets 4" x 6": up to 20 sheets Up to 10 sheets Up to 10 sheets Up to 80 sheets 1 sheet Up to 20 sheets 1 sheet Up to 30 sheets Photo Paper Pro*1*2 Photo Paper Plus Glossy Matte Photo Paper Glossy Photo Paper High Resolution Paper High Gloss Photo Film Glossy Photo Paper *1 T-Shirt Transfer Transparency Printer driver setting Media Type Plain Paper For detailed description of print media types, refer to the User's Guide. *1:When loading Letter size paper on the auto sheet feeder, do not load the paper at once. To avoid sticking, load the necessary number of paper (up to 10 sheets) one at a time. *2: Print settings are much easier to select if you use the applications included on the Setup Software & User's Guide CD-ROM when printing with Photo Paper Pro (4" x 6") and Glossy Photo Cards. For instructions on how to print from the software applications, refer to the Photo Application Guide. 6 Basic Printing Printing with Windows Note Note that the names of features and functions listed in Print menus and dialog boxes may vary, depending on the software application you are using. The steps described in this section are for printing in Windows XP. 1 2 Create a document or open a file to print. Open Printer Properties dialog box. (1) Select Print from the application software's File menu. (2) Ensure that Canon i320 is selected. (3) Click Preferences or Properties Note In Windows 2000, click the Main tab in the Print dialog box. 7 Basic Printing 3 Specify the required settings. (1) Click Media Type to select the type of media loaded in the printer. (2) Click OK OK. Note From the Page Setup tab select the correct document size to be printed. To adjust Print Quality settings, select Custom and click Set Set. You can control quality in the Set Print Quality dialog box. For details about other printer driver functions, refer to the User's Guide or Help. Select Preview before printing by clicking the check box. This displays a preview screen that allows you to confirm the selected printing effects and how your document will look when printed. Some applications do not contain the function to display the preview. 4 Print the Document (1) Click Print Print. Note You can cancel a print job in progress by simply pressing the button. RESUME/CANCEL 8 Basic Printing Printing with Macintosh Note The menu screens and dialog boxes that appear may vary, depending on the software application you are using. The steps described in this section are for printing in Mac OS 9. 1 2 Create a document or open a file to print. Select Paper Size. (1) Select the Page Setup from the application software's File menu. (2) Select the desired paper size from the Paper Size pull-down menu. (3) Click OK. OK 3 Specify the required settings. (1) Select Print from the application software's File menu. (2) Select the Media Type from the pull-down menu. (3) Select a type of document from the Print Mode pulldown menu. (4) Click Print Print. 9 Basic Printing When you select a type of document from the Print Mode pull-down menu, the document will be printed in colors and print quality suited to the characteristics of the Media Type you have selected. Text: Select when printing documents consisting Text mainly of text. Graphic: Graphic Select when printing documents consisting mainly of graphs and graphics (illustrations) with strong color definition. Select when printing documents consisting mainly of photographs and graphics featuring fine color gradation. If you select Manual the Details button will Manual, become selectable. Click Details button to display the Detailed Setting dialog box where you can fine-tune the Print Quality and Halftoning settings. Refer to the User's Guide. Note Photo: Photo Manual: Manual For details about the printer driver functions, refer to the User's Guide or Help. You can cancel a print job in progress by simply pressing the RESUME/CANCEL button. 10 Advanced Printing Advanced Printing Applications Included in the CD-ROM Package The Setup Software & User's Guide CD-ROM includes photo applications designed to edit the photographs taken by digital camera and print them as photo-lab quality prints without standard white borders. Please use the application(s) suitable for your print purposes. Note To install applications, refer to Easy Setup Instructions. For details about photo applications, refer to the Photo Application Guide included on the Setup Software & User's Guide CD-ROM. Easy-PhotoPrint (Windows) You can make Borderless Printing easily and quickly, just by selecting a photograph taken with a digital camera and the paper type on which to print. You can also use simple editing features such as trimming and image rotation. It is Exif Print (Exif 2.2) compatible. ImageBrowser (Macintosh) You can import photographs taken with a digital camera into the computer, edit and caption them. You can also make Borderless Printing or an Index Print without difficulty. It is Exif Print (Exif 2.2) compatible. ZoomBrowser EX/PhotoRecord (Windows) You can import photographs taken with a digital camera into the computer, edit and caption them, and print them in an album. PhotoRecord is Exif Print (Exif 2.2) compatible. PhotoStitch (Windows/Macintosh) You can merge a selected sequence of photographs to create a panoramic photo. 11 Advanced Printing Printing photographs with Windows This chapter describes only the steps used to print from photo applications included with your Setup Software and User's Guide CD-ROM using the Borderless Printing mode. Note Media Types Suitable for Borderless Printing Media types compatible with Borderless Printing include Photo Paper Plus Glossy (4" x 6") and Photo Paper Pro (4" x 6"). Follow the simple steps below to create prints of digital camera photographs with EasyPhotoPrint using the Borderless Printing function. Easy-PhotoPrint supports Exif Print (Exif 2.2). · Exif Print (Exif2.2) is a new worldwide standard. Under Exif2.2, the digital camera can record data tags for specific camera settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc. BJ Printers support Exif Print and use Easy-PhotoPrint to read camera data precisely, producing optimal prints. This enables you to create prints that reproduce your vision more accurately than ever before. · Easy-PhotoPrint can handled only JPEG files (filename extension: .jpg and .jpeg). 1 Start Easy-PhotoPrint. (1) Insert the memory card in the computer. This chapter describes only the steps used for printing the photographs stored in the card as an example. We recommend you consult your memory card documentation for instructions on how to set the memory card in the computer. (2) Click Start select All Programs (or Programs Canon Utilities Easy-PhotoPrint Start, Programs), Utilities, Easy-PhotoPrint, and then Easy-PhotoPrint Easy-PhotoPrint. The 1.Image Selection sheet is displayed. 12 Advanced Printing 2 Select photographs. (1) Select the folder containing the photograph you want to print. (Select memory card folder, then the folder containing the digital photographs.) All photographs in the selected folder are displayed. Guidance Thumbnail Folder window (2) Click the [+] button on the thumbnail of the photograph you want to print and specify the number of copies. The number of copies increases. The specified number of copies displayed. The number of copies decreases. 13 Advanced Printing 3 Select the paper. (1) Click the 2.Paper Selection tab. (2) Select the size of the paper you use from Size. Paper Size (3) Select the type of the paper you use from Type. Media Type 4 Select the layout. (1) Click the 3. Layout/ Print tab. (2) Select Borderless(full). Borderless(full) (3) Load the media type specified in the 2.Paper Selection tab. (4) Click Print Print. 14 Advanced Printing Printing photographs with Macintosh This chapter describes only the steps used to print from photo applications included with your Setup Software and User's Guide CD-ROM using the Borderless Printing mode. Note Media Types Suitable for Borderless Printing Media types compatible with Borderless Printing include Photo Paper Plus Glossy (4" x 6") and Photo Paper Pro (4" x 6"). Follow the simple steps described below and learn how to create color prints of digital camera photographs with ImageBrowser using Borderless Printing. Exif Print (Exif2.2) is a new worldwide standard. Under Exif2.2, the digital camera can record data tags for specific camera settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc. BJ Printers support Exif Print and use ImageBrowser to read camera data precisely, producing optimal prints. This enables you to create prints that reproduce your vision more accurately than ever before. 1 Start ImageBrowser. (1) Insert the memory card in the computer. This chapter describes the steps used for printing the photographs stored in the card. We recommend you consult your memory card documentation for instructions on how to set the memory card in the computer. (2) Double-click the Canon ImageBrowser (alias) icon on the desktop. If the Canon ImageBrowser icon is not displayed on the desktop, open the Canon ImageBrowser folder, in which the ImageBrowser program has been installed, and double-click the ImageBrowser icon in the folder. 15 Advanced Printing 2 Select photographs. (1) Select the folder containing the photograph you want to print. (Select memory card folder, then the folder containing the digital photographs.) All photographs in the selected folder are displayed. (2) Click the photograph you want to print. (3) Click PRINT and select Layout printing from the pull-down menu. The Layout Options dialog box appears and layout selection wizard starts. 3 Enter layout options. (1) Select Tiled photo printing printing. (2) Click Next Next. 16 Advanced Printing (3) Click Page setup... setup.... 4 Select Borderless Printing. (1) Select Borderless Printing (2) Select a paper size from the Paper Size pull-down menu. The menu only displays those paper sizes compatible with Borderless Printing. (3) Click OK OK. A message box pops up, displaying the information about printing. Read the message and click OK OK. This returns you to the Layout Options dialog box. 17 Advanced Printing 5 Specify the number of photographs to print on one page. (1) Select 1(1×1) from the No. of images pull-down menu. (2) Click OK OK. 6 Print the photograph. (1) Click PRINT PRINT. The Print dialog box is displayed. 18 Advanced Printing (2) Select a type of media for printing from the Media Type pull-down menu. (3) Select Photo from the Print Mode pull-down menu. (4) Load the selected paper in the printer. (5) Click Print Print. Accessing Printer Driver The Printer Properties dialog box can be opened from either within an application, or directly from the Windows Start menu. Note This manual refers to Windows XP operation. The operations may vary depending on your operating system. Depending on your application program, the command and menu names may differ, and there may be more steps involved in opening the Printer Properties dialog box. For further details, see the user's manual for your application. Opening the Printer Properties dialog box from your application program 1 2 In your application, select the command to print a document. The Print dialog box can usually be opened by selecting Print from the File menu. Ensure that Canon i320 is selected. Then click Preferences (or Properties). The Printer Properties dialog box opens. 19 Advanced Printing Opening the Printer Properties dialog box directly from the Start menu This method is used for maintenance operations such as print head cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application. For further information about these additional tabs, refer to your Windows documentation. 1 2 3 Click Start and select Control Panel, Printers and Other Hardware, and then Printers and Faxes. For non-XP Windows, Click Start select Settings and then Printers Start, Settings, Printers. Select the Canon i320 icon. Open the File menu and select Printing Preferences (or Properties). The Printer Properties dialog box opens. 20 Advanced Printing Using Printer Driver Options Getting to know the basic features of your printer driver will provide you with sufficient expertise to print a wide range of images and documents. The illustrations below provide a basic introduction to the many features offered by your printer driver. Note For detailed description of the printer driver functions, refer to the User's Guide. Printing with Borderless Printing Reducing Noise from Images Recorded with Digital Camera Smoothing the Rough Edges of Certain Images Automatically Resizing the Image to Fit the Page Resizing the Image by Selecting the Scaling Ratio Adding Illustrated Effect to Documents 21 Printing Maintenance Printing Maintenance When Printing Becomes Faint or Colors are Incorrect When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the print head nozzles are probably clogged. Follow the procedures below to clean the nozzles. Step 1 "Printing the Nozzle Check Pattern" on page 23 Printing Pattern If the print quality is poor Step 2 "Print Head Cleaning" on page 25 Print Cleaning If the problem remains Step 3 "Print Head Deep Cleaning" on page 27 Print Cleaning Still the problem remains Step 4 "Replacing an Ink Tank" on page 32 Replacing Tank Note If ink tank replacement does not resolve the problem, contact the Customer Care Center. If ruled lines are printed misaligned, adjust the print head position. See "Aligning Print Head" on page 29 Aligning Head You will be alerted if you enable a low ink warning. 22 Printing Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects normally from the print head nozzles. Use this function when printed results are blurred or the color is incorrect. 1 2 3 With the printer on, load a sheet of Letter paper in the printer. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu on menu" Opening page 20 Print the Nozzle Check Pattern. (1) Click the Maintenance tab. Check. (2) Click Nozzle Check (3) When the confirmation message is displayed, click OK OK. See "Examining the Nozzle Check Pattern on page 24 Pattern" Examining 23 Printing Maintenance 1 2 3 With the printer on, load a sheet of Letter paper in the printer. Open the Printer Utility dialog box. (1) Select Page Setup... in the File menu (2) Click Utilities to open the Printer Utility dialog box. Print the Nozzle Check Pattern. (1) Select Test Print from the pull-down menu. Check. (2) Click Nozzle Check (3) When the confirmation message is displayed, click OK OK. See "Examining the Nozzle Check Pattern on page 24 Pattern" Examining Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. (1) Lines missing here indicate the print head requires cleaning. See "Print Head Cleaning on page 25 Cleaning" Print 24 Printing Maintenance Print Head Cleaning Clean the print head if you suspect that the nozzles might be clogged. Cleaning the print head consumes ink, so perform print head cleaning only when necessary. 1 2 3 Ensure that the printer is on. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu on menu" Opening page 20 Start Print Head Cleaning. (1) Click the Maintenance tab. (2) Click Cleaning Cleaning. (3) When a confirmation message is displayed, click OK OK. 25 Printing Maintenance 1 2 3 Ensure the printer is on. Open the Printer Utility dialog box. (1) Select Page Setup... in the File menu. Setup (2) Click Utilities to open the Printer Utility dialog box. Start Print Head Cleaning. (1) Select Cleaning from the pulldown menu. (2) Click Cleaning Cleaning. (3) When the confirmation message is displayed, click OK OK. Important Do not perform any other operations until the print head cleaning finishes. This takes about 50 seconds. Print head cleaning can be performed also from the printer itself. Ensure the printer is on. Hold down the RESUME/ CANCEL button until the POWER lamp flashes once. After print head cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean. See "Printing the Nozzle Check Pattern" on page 23 Printing Pattern Note 26 Printing Maintenance Print Head Deep Cleaning If print quality does not improve by standard print head cleaning, try print head deep cleaning, which is a more powerful process. Print head deep cleaning consumes ink, so perform this procedure only when necessary. 1 2 3 Ensure the printer is on. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu on menu" Opening page 20 Start Print Head Deep Cleaning. (1) Click the Maintenace tab. (2) Click Deep Cleaning. Cleaning (3) When the confirmation message is displayed, click OK OK. 27 Printing Maintenance 1 2 3 Ensure the printer is on. Open the Printer Utility dialog box. (1) Select Page Setup... in the File menu. (2) Click Utilities to open the Printer Utility dialog box. Start Print Head Deep Cleaning. (1) Select Cleaning from the pulldown menu. (2) Click Deep Cleaning. Cleaning (3) When the confirmation message is displayed, click OK OK. Important The process takes one or two minutes to complete, so simply wait until the POWER lamp stops flashing. After print head deep cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean. See "Printing the Nozzle Check Pattern" on page 23 Printing Pattern Note If the head is still not clean after the second deep cleaning, replace ink tank. See "Replacing an Ink Tank on page 32 Tank" Replacing Ink tank replacement does not resolve the problem, the print head may be worn out. Contact the Customer Care Center. 28 Printing Maintenance Aligning Print Head If ruled lines are printed misaligned, adjust the print head position. 1 2 3 With the printer on, load a sheet of Letter paper in the printer. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu" on menu" Opening page 20 Print the pattern. (1) Click the Maintenance tab. (2) Click Print Head Alignment. Alignment (3) When the confirmation message is displayed, click OK OK. (4) After the pattern is printed, click Yes Yes. 29 Printing Maintenance 4 Align the Print Head. (1) Look at the print-out. From the patterns, select the most even, least irregular patterns and enter the number that corresponds. (2) Enter the numbers. (3) Click OK OK. Note If it is difficult to pick up the best pattern on Column F, pick the setting that produces the least noticeable vertical white stripes. Less noticeable white stripes More noticeable white stripes (4) When the confirmation message is displayed, click OK OK. 1 2 Ensure the printer is on. Open the Print Utility dialog box. (1) Select Page Setup... in the File menu. (2) Click Utilities to open the Printer Utility dialog box. 30 Printing Maintenance 3 Print the pattern. (1) Select Test Print from the pull-down menu. (2) Click Print Head Alignment. Alignment 4 Align the Print Head. (1) Look at the print-out. From the patterns, select the most even, least irregular patterns and enter the number that corresponds. (2) Enter the numbers. (3) Click Send Send. Note If it is difficult to pick up the best pattern on Column F, pick the setting that produces the least noticeable vertical white stripes. Less noticeable white stripes (4) Click Close. (5) Click OK. More noticeable white stripes 31 Printing Maintenance Replacing an Ink Tank When replacing an ink tank, check the model number very carefully. The printer will not print properly if the wrong ink tank is used, or installed in the incorrect position. With this printer, ink tanks must be installed from the right in the order indicated below. · Black: BCI-24 Black · Color: BCI-24 Color Replacing Ink Tanks When ink tanks run out of ink, replace them using the following steps. 1 2 Ensure that the printer is on, and then open the front cover. The print head holder moves to the center. Remove the empty ink tank. (1) Pull the tab on the ink tank towards you to release. (2) black (1) color Then lift it from its slot. Do not touch the lock lever; remove only the ink tank. Important Handle ink tanks carefully to avoid staining clothing or the surrounding area. Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables. 32 Printing Maintenance 3 Prepare a replacement tank (1) Unpack a new ink tank and remove the orange protective cap. Important Do not re-attach the protective cap once you have removed it. Once the protective cap is removed, do not touch the open ink port. 4 Insert the ink tank (1) Insert the ink tank into a slot. (2) Press on the tab until the ink tank snaps firmly into place. 5 Close the front cover. The print head holder moves to the right. Note Once an ink tank has been used, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out and the printer may not function properly if it is reinstalled. Color ink consumption may occur even when black-andwhite or grayscale printing is specified. Color ink is consumed in the head cleaning and deep cleaning, which are necessary to maintain the printer's capabilities. 33 Printing Maintenance Resetting the Ink Counter When an ink tank is replaced, the ink counter must be reset. The low ink warning is only displayed properly if the ink counter is reset. Message Prompting Confirmation of Ink Tank Replacement When the front cover remains open for a certain period of time, the printer will output a message prompting you to confirm replacement of the ink tank at the start of the next print job. Note If a new user logs on using the Switch User feature in Windows XP, the printer will not output the message asking for confirmation of ink tank replacement. This is why it is important to open the printer driver's Properties dialog box and manually reset the ink tank counter in the Maintenance tab whenever an ink tank is replaced. 1 Check the message, and click Yes or OK When using Windows: When using a Macintosh: 2 Select the replaced ink tank, and click OK. When both black and color ink tanks have been replaced, select both Black and Color. When using Windows: When using a Macintosh: 34 Printing Maintenance Important Mistakenly clicking No or Cancel, instead, will prevent the Cancel Ink Low alert from functioning properly. If this happens, manually reset the ink counter according to the following procedure. Resetting the Ink Counter in Printer Properties dialog box: When using Windows: 1. Open the Printer Properties dialog box and click the Maintenance Tab. 2. Click Ink Counter Reset. Reset 3. Select the newly installed ink tank, then click OK OK. When using a Macintosh: 1. Open the Page Setup dialog box. 2. Click Utilities and select Low Ink Warning Setting Setting. 3. Click Ink Counter Reset. Reset 4. Select the newly installed ink tank, then click OK. OK 35 Printing Maintenance How Low Ink Warning Setting Works The low ink warning notifies you of low ink levels during printing. The Low Ink Warning has been preset to be automatically displayed. When you reset the ink counter, it will assume the ink tank is full regardless of how much ink actually remains. The reset is the only way to match the counter value with an actual ink volume. Reset the ink counter when installing a new ink tank. Low Ink Warning Display The '!' shows a low ink level in the ink tank. BJ Status Monitor (Windows) BJ Status Dialog (Macintosh) The color ink becomes low. How to Display Low Ink Warning Correctly · Reset the ink counter every time you install a new ink tank The ink counter cannot work correctly unless you synchronize it with the actual ink level. The ink counter can only be adjusted when it is reset at the time a new ink tank is installed. · Do not reset the ink counter of an ink tank in use. Synchronization of the counter and the actual ink level will not work properly. Important If you did not reset the counter when you installed the current ink tanks, the low ink warning may not function correctly, until the next time you replace the ink tanks. Also, ensure you treat both counters separately. Refer to the section "Low Ink Warning Accompanied by Ink Low '?'" Tank Icon With '?' on page 45 36 Troubleshooting Troubleshooting This section provides troubleshooting tips for the most common printing problems. Troubleshooting usually falls into one of the following categories. Refer to the User's Guide for additional information on topics not covered in this section. · "Cannot Install the Printer Driver" on page 38 Cannot Driver · "Print Quality is Poor or Contains Errors on page 39 Print Errors" · "Troubleshooting Printer Hardware on page 40 Troubleshooting Hardware" · "Paper Does Not Feed Properly on page 41 Paper Properly" · "Handling Error Messages on page 42 Handling Messages" · "An Error Message Appears on the Screen on page 43 An Screen" Note When error occurs The BJ Status Monitor opens and displays a message when an error occurs. Take the appropriate action described in the message. The message may vary depending on your operating system. When using Windows Me or Windows 98, click the Guide tab and follow the on-screen instructions. 37 Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Follow the installation instructions from the Easy Setup Instructions packaged with your printer. Note If the installer was forced to terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CDROM drive and restart the computer. Try reinstalling the printer driver. If the problem persists, refer to your Windows documentation for more information. Cannot Install the Installation Printer Driver procedure not followed correctly Other applications running in the background Installation does not start automatically when the CD-ROM is inserted into the drive Other open applications on your computer can interfere with the installation routine. Close all open software applications before reinstalling the printer driver. Refer to the Easy Setup Instructions for installing the printer driver. If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: 1. Click Start and select My Computer Computer. 2. Double-click the CD-ROM icon. For non-XP Windows, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CDROM not working properly Confirm that there are no problems with the Setup Software & User's Guide CDROM. Use Windows Explorer to confirm that the CD-ROM can be read. Confirm that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. CD-ROM Unable to proceed beyond the Printer Port screen Reinstall the printer driver 1. Click Cancel Cancel. 2. When the Terminate Installation screen is displayed, click OK OK. 3. Click Exit then remove the CD-ROM. Exit, 4. Turn the printer off. 5. Restart the computer. 6. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 38 Troubleshooting Print Quality is Poor or Contains Errors Problem Ink does not come out/Printing is Blurred/ Colors are Wrong / White Streaks Possible Cause Ink tank is not seated properly Print head nozzles clogged Try This Check that the ink tanks are firmly seated in the print head and reseat them if necessary. Print the nozzle check pattern to check for uneven ink output. When a specific color is missing from the nozzle check pattern, clean the print head. If ink supply is uneven: See "Print Head Cleaning" on page 25 Print Cleaning Check that your paper is loaded with the correct print side facing up. Note Follow the instructions packaged with your specialty media for loading and handling. Media not loaded print-side up Incorrect paper type On the Main tab, confirm that the Media Type selected matches the paper loaded. In the Print dialog box, confirm that the Media Type selected matches the paper loaded. Be sure to set the Print Quality setting to High for Windows or Fine for Macintosh. On the Main tab, click High for the Print Quality setting. 1. Select Manual in the Print Mode pull-down menu in the Print dialog box and then click Details Details. 2. Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Photos printed on Image data may better Be sure to set the Print Quality setting to High for Windows or Fine for 4" x 6"-sized Photo fit on 4" x 6" Photo Macintosh. (See how to set the print quality at the above.) Paper Plus Glossy Paper Pro Perforated If this does not resolve the problem, try printing on 4" x 6" Photo Paper Pro have an uneven, paper or printer driver Perforated paper. white edge on the may need to be 4" side of paper. correctly adjusted. Lines are uneven or Print head is Align the print head. See "Aligning Print Head on page 29 Head" Aligning broken misaligned Printed Paper Curls Printed paper too thin Use High Resolution Paper or Photo Paper Pro to print images that require a or Ink Blots lot of ink (i.e. pictures with intense colors or photographs). Color Intensity setting Reduce the Intensity setting in the printer driver and try printing again. is too high 1. Open the Printer Properties dialog box. 2. On the Main tab, select Manual for Color Adjustment and then click Set Adjustment, Set. 3. Drag the Intensity slide bar to adjust the intensity. 1. Open the Print dialog box. The Print dialog box can be opened by selecting Print in the File menu. 2. In the Print Mode pull-down menu, select Manual and then click Details Details. 3. Click the Color icon, then drag the Intensity slide bar to set the intensity. Clean the paper feed roller. See "Paper Does Not Feed Properly" on page 41 Paper Properly Check to see if the paper you are printing on is too thick or curled. See "Print Media to Avoid on page 3 Avoid" Print Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing. Make sure that the paper you are using is compatible with Borderless Printing. See "Media Types Suitable for Borderless Printing on page 13 Printing" Media Print Quality not set properly Paper feed roller is dirty Printed Surface is Scratched Inappropriate paper type used 39 Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Print head has overheated due to long periods of continuous printing Try This Stop printing and turn the printer off for at least 15 minutes to allow the print head to cool down. The print head tends to overheat when printing continuously for long periods of time. The print head is designed to automatically pause at line breaks before resuming printing in order to cool down. Caution The area around the print head can become extremely hot during extended print operation. Always avoid touching the print head and its peripheral components. Printing highresolution photographs and graphics Printer cable is too long There may be problems in your operating system Wait until the print job finishes. The POWER lamp flashes green while the print data is being processed. Printing photographs and high-density graphics can take time. Avoid using USB cables longer than 16.4 feet. Restart your computer. It may solve the problem. Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or BJ Print Monitor in Macintosh for the deletion. 1. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu" menu" Opening on page 20 2. Click Maintenance tab and then Start Status Monitor Monitor. 3. Click Display Print Queue Queue. 4. Select Cancel All Documents in the Printer menu. Click Yes when a confirmation message appears. The print job is deleted. Note In Windows Me or Windows 98 Click to select an undesired document and select Purge Print Documents in the Printer menu. 1. Double-click BJ Print Monitor in the Extensions in the System Folder. 2. Click to select an undesired document and click The print job is deleted. Cannot Print to End of Job Incorrect page size selected . Verify that the page size setting matches the size of the paper loaded in the printer: - Check the Paper Size setting from within your application to ensure that it matches the size of the paper load. - Check the Page Setup tab in the Printer Properties dialog box (for Windows) or the Page Setup dialog box (for Macintosh) to ensure that it matches the size of the paper loaded. Not enough free space on hard disk