User manual CANON I550 - Quick Start Guide

Color Bubble Jet Printer Quick Start Guide Canon i550 Color Bubble Jet Printer Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc. © 2002 Canon U.S.A., Inc. Disclaimer Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon i550 Color Bubble Jet Printer. All statements, technical information and recommendations in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representation or warranties concerning the products described. Specifications are subject to change without notice. As an ENERGY STAR partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY STAR guidelines for energy efficiency. All information regarding non-Canon products was compiled from publicly available information. No representation is made regarding the accuracy thereof. Trademarks Canon is a registered trademark of Canon Inc. PhotoRecord is a trademark of Canon Information System Research Australia. Macintosh, Mac and the Mac logo are registered trademarks of Apple Computer, Inc., registered in the U.S. and other countries. All other product and brand names are trademarks of their respective owners. Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 Contents Contents Basic Printing Turning the Printer's Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Advanced Printing Applications Included in the CD-ROM Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Printing photographs with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printing photographs with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Accessing Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using Printer Driver Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Printing Maintenance Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 When Printing Becomes Faint or Colors are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Aligning Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Troubleshooting Cannot Install the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Print Quality is Poor or Contains Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Paper Does Not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Appendix User's Guide Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 CANON LIMITED WARRANTY --- (USA Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Index. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 1 Basic Printing Basic Printing Note This Quick Start Guide describes some of the features of your i550 printer and how to use them. For more information, view the i550 User's Guide on the Setup Software & User's Guide CD-ROM, or use the online help in your printer interface: While in the printer's Properties window press the F1 key, or click? in the upper right corner then click the feature you want to know more about, or click the Help button when displayed. Turn Balloon Help on by selecting Help, then Show Balloon Help. Turning the Printer's Power On 1 Turn on the printer by pressing the POWER button. The POWER lamp flashes while the printer warms up and changes to steady (nonflashing) green when the printer is ready. Note If the POWER lamp changes to orange and begins flashing, refer to the section "Handling Error Messages" on page 45. Handling Messages 2 Basic Printing Loading Paper Print Media to Avoid Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. · Folded, curled or wrinkled paper · Damp paper · Excessively thin paper (less than 64 gsm or 17 lb) · Excessively thick paper* (more than 105 gsm or 28 lb) *non-Canon branded paper · Picture postcards · Postcards affixed with photos or stickers · Envelopes with double flaps · Sealed envelopes · Envelopes with an embossed or treated surface · Any type of paper with holes (such as loose-leaf) Loading the Print Media In this example, description is provided of the steps used to load Plain Paper in your printer. · For detailed information on the specialty media Canon provides for use with its various printers, refer to the section "Using Special Media" on page 6. Using Media · Consult the User's Guide for detailed instructions on how to load envelopes and specialty media in the printer. 1 Flatten the four corners of the paper before loading it. Important When paper is curled, hold the opposing curled corners and gently bend them in the opposite direction until the paper becomes completely flat. 3 Basic Printing 2 Preparing to Load Paper (1) Open and pull out the paper rest. (2) Open the cover and pull out the paper output tray. (3) Open the front cover and adjust the paper thickness lever to the correct position for the media in use. Move to the left position for plain paper. Move to the right position for envelopes, Banner Paper and T-Shirt Transfers. 4 Basic Printing 3 Loading the Paper Limit Mark Do not load beyond this Load Limit Mark. (1) Insert the paper in the sheet feeder with print side facing up. (2) Align the paper stack snug against the right side of the sheet feeder. (3) Press the paper guide and slide it against the left side of the stack of paper. Note Do not stack more than 50 sheets in the paper output tray. Do not touch the printed surfaces until the ink dries. For specific drying times, refer to the instructions packaged with your media. 5 Basic Printing Using Special Media Canon recommends that you use genuine Canon media to insure optimal print quality. Photo quality media · · · · · · · Photo Paper Pro Photo Paper Plus Glossy Matte Photo Paper Glossy Photo Paper Glossy Photo Cards High Gloss Photo Film High Resolution Paper Media suited to business documents · High Resolution Paper · Transparencies 6 Basic Printing Canon Special Media Media Type Paper Rest Load Limit Bubble Jet Paper Up to 150 sheets Brilliant White Paper Up to 150 sheets Banner Paper 1 sheet(can print up to 6 connected sheets) Photo Paper Pro Letter: Up to 10 sheets 4" x 6": Up to 20 sheets Photo Paper Plus Letter: Up to 10 Glossy sheets 4" x 6":Up to 20 sheets Matte Photo Paper Up to 10 sheets Glossy Photo Paper Up to 10 sheets High Resolution Up to 80 sheets Paper High Gloss Photo 1 sheet Film Glossy Photo Cards Up to 20 sheets T-Shirt Transfers Transparencies Note 1 sheet Up to 30 sheets Paper Thickness Lever Position Left Left Right Printer driver setting Media Type Plain Paper Left Photo Paper Pro*1*2 Left Photo Paper Plus Glossy Left Left Left Left Left Right Left Matte Photo Paper Glossy Photo Paper High Resolution Paper High Gloss Photo Film Glossy Photo Paper *2 T-Shirt Transfer Transparency For detailed description of print media types, refer to the User's Guide. *1: When loading Letter size paper on the auto sheet feeder, do not load the paper at once. To avoid sticking, load the necessary number of paper (up to 10 sheets) one at a time. *2: Print settings are much easier to select if you use the applications included on the Setup Software & User's Guide CD-ROM when printing with Photo Paper Pro (4" x 6") and Glossy Photo Cards. For instructions on how to print from the software applications, refer to the Photo Application Guide. 7 Basic Printing Printing with Windows Note Note that the names of features and functions listed in Print menus and dialog boxes may vary, depending on the software application you are using. The steps described in this section are for printing in Windows XP. 1 2 Create a document or open a file to print. Open Printer Properties dialog box. (1) Select Print from the application software's File menu. (2) Ensure that Canon i550 is selected. (3) Click Preferences (or Properties Properties). Note In Windows 2000, click the Main tab in the Print dialog box. 8 Basic Printing 3 Specify the required settings. (1) Click Media Type to select the type of media loaded in the printer. (2) Click OK OK. Note From the Page Setup tab select the correct document size to be printed. To adjust Print Quality settings, select Custom and click Set Set. You can control quality in the Set Print Quality dialog box. For detail about other printer driver functions, refer to the User's Guide or Help. Select Preview before printing by clicking the check box. This displays a preview screen that allows you to confirm the selected printing effects and how your document will look when printed. Some applications do not contain the function to display the preview. 4 Print the Document (1) Click Print or OK OK. Note You can cancel a print job in progress by simply pressing the button. RESUME/CANCEL 9 Basic Printing Printing with Macintosh Note The menu screens and dialog boxes that appear may vary, depending on the software application you are using. The steps described in this section are for printing Mac OS 9. 1 2 Create a document or open a file to print. Select Paper Size (1) Select the Page Setup from the application software's File menu. (2) Select the desired paper size from the Paper Size pull-down menu. (3) Click OK OK. 3 Specify the required settings. (1) Select Print from the application software's File menu. (2) Select the Media Type from the pull-down menu. (3) Select a type of document from the Print Mode pulldown menu. (4) Click Print Print. 10 Basic Printing When you select a type of document from the Print Mode pull-down menu, the document will be printed in colors and print quality suited to the characteristics of the Media Type you have selected. Text: Select when printing documents consisting Text mainly of text. Graphic: Graphic Select when printing documents consisting mainly of graphs and graphics (illustrations) with strong color definition. Select when printing documents consisting mainly of photographs and graphics featuring fine color gradation. If you select Manual the Details button will Manual, become selectable. Click Details button to display the Detailed Setting dialog box where you can fine-tune the Print Quality and Halftoning settings. Refer to the User's Guide. Note Photo: Photo Manual: Manual For detail about the printer driver functions, refer to the User's Guide or Help. You can cancel a print job in progress by simply pressing the RESUME/CANCEL button. 11 Advanced Printing Advanced Printing Applications Included in the CD-ROM Package The Setup Software & User's Guide CD-ROM includes photo applications designed to edit the photographs taken by digital camera and print them as photo-lab quality prints without standard white borders. Please use the application(s) suitable for your print purposes. Note Applications are easy to install. Just go to Easy Setup Instructions and follow the instructions. For detailed description of the various features of photo applications and instructions on their use, refer to the Photo Application Guide include on the Setup Software & User's Guide CD-ROM. Easy-PhotoPrint (Windows) You can make a Borderless Printing easily and quickly, just by selecting a photograph taken with a digital camera and the paper type on which to print. You can also use simple editing features such as trimming and image rotation. It is Exif Print (Exif 2.2) compatible. ImageBrowser (Macintosh) You can import photographs taken with a digital camera into the computer, edit and caption them. You can also make a Borderless Printing or Index Print without difficulty. It is Exif Print (Exif 2.2) compatible. ZoomBrowser EX/PhotoRecord (Windows) You can import photographs taken with a digital camera into the computer, edit and caption them, and print them in an album. PhotoRecord is Exif Print (Exif 2.2) compatible. PhotoStitch (Windows/Macintosh) You can merge a selected sequence of photographs to create a panoramic photo. 12 Advanced Printing Printing photographs with Windows This chapter describes only the steps used to print from photo applications included with your Setup Software and User's Guide CD-ROM using the Borderless Printing mode. Note Media Types Suitable for Borderless Printing Media types compatible with Borderless Printing include Photo Paper Plus Glossy (LTR, 4" x 6"), Photo Paper Pro (LTR), Matte Photo Paper (LTR), and Glossy Photo Paper (LTR). Follow the simple steps below to create prints of digital camera photographs with EasyPhotoPrint using the Borderless Printing function. Easy-PhotoPrint supports Exif Print (Exif 2.2). · Exif Print (Exif2.2) is a new worldwide standard. Under Exif2.2, the digital camera can record data tags for specific camera settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc. BJ Printers support Exif Print and use Easy-PhotoPrint to read camera data precisely, producing optimal prints. This enables you to create prints that reproduce your vision more accurately than ever before. · Easy-PhotoPrint can handled only JPEG files (filename extension: .jpg and .jpeg). 1 Start Easy-PhotoPrint. (1) Insert the memory card in the computer. This chapter describes only the steps used for printing the photographs stored in the card as an example. We recommend you consult your memory card documentation for instructions on how to set the memory card in the computer. (2) Click Start select All Programs (or Programs Canon Utilities Easy-PhotoPrint Start, Programs), Utilities, Easy-PhotoPrint, and then Easy-PhotoPrint Easy-PhotoPrint. The 1.Image Selection sheet is displayed. 13 Advanced Printing 2 Select photographs. (1) Select the folder containing the photograph you want to print. (Select memory card folder, then the folder containing the digital photographs.) All photographs in the selected folder are displayed. Guidance Thumbnail Folder window (2) Click the [+] button on the thumbnail of the photograph you want to print and specify the number of copies. The number of copies increases. The specified number of copies displayed. The number of copies decreases. 14 Advanced Printing 3 Select the paper. (1) Click the 2.Paper Selection tab. (2) Select the size of the paper you use from Size. Paper Size (3) Select the type of the paper you use from Type. Media Type 4 Select the layout. (1) Click the 3. Layout/ Print tab. (2) Select Borderless(full) Borderless(full). (3) Load the media type specified in the 2.Paper Selection tab. (4) Click Print Print. 15 Advanced Printing Printing photographs with Macintosh This chapter describes only the steps used to print from photo applications included with your Setup Software and User's Guide CD-ROM using the Borderless Printing mode. Note Media Types Suitable for Borderless Printing Media Types compatible with Borderless Printing include Photo Paper Plus Glossy (LTR, 4" x 6"), Photo Paper Pro (LTR), Matte Photo Paper (LTR), and Glossy Photo Paper (LTR). Follow the simple steps described below and learn how to create color prints of digital camera photographs with ImageBrowser using Borderless Printing. Exif Print (Exif2.2) is a new worldwide standard. Under Exif2.2, the digital camera can record data tags for specific camera settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc. BJ Printers support Exif Print and use ImageBrowser to read camera data precisely, producing optimal prints. This enables you to create prints that reproduce your vision more accurately than ever before. 1 Start ImageBrowser. (1) Insert the memory card in the computer. This chapter describes the steps used for printing the photographs stored in the card. We recommend you consult your memory card documentation for instructions on how to set the memory card in the computer. (2) Double-click the Canon ImageBrowser (alias) icon on the desktop. If the Canon ImageBrowser icon is not displayed on the desktop, open the Canon ImageBrowser folder, in which the ImageBrowser program has been installed, and double-click the ImageBrowser icon in the folder. 16 Advanced Printing 2 Select photographs. (1) Select the folder containing the photograph you want to print. (Select memory card folder, then the folder containing the digital photographs.) All photographs in the selected folder are displayed. (2) Click the photograph you want to print. (3) Click PRINT and select Layout printing from the pull-down menu. The Layout Options dialog box appears and layout selection wizard starts. 3 Enter layout options. (1) Select Tiled photo printing printing. (2) Click Next Next. 17 Advanced Printing (3) Click Page setup... setup.... 4 Select Borderless Printing. (1) Select Borderless Printing Printing. (2) Select a paper size from the Paper Size pull-down menu. The menu only displays those paper sizes compatible with Borderless Printing. (3) Click OK OK. A message box pops up, displaying the information about printing. Read the message and click OK OK. This returns you to the Layout Options dialog box. 18 Advanced Printing 5 Specify the number of photographs to print on one page. (1) Select 1(1×1) from the No. of images pull-down menu. (2) Click OK OK. 6 Print the photograph. (1) Click PRINT PRINT. The Print dialog box is displayed. 19 Advanced Printing (2) Select a type of media for printing from the Media Type pull-down menu. (3) Select Photo from the Print Mode pull-down menu. (4) Load the selected paper in the printer. (5) Click Print Print. Accessing Printer Driver The Printer Properties dialog box can be opened from either within an application, or directly from the Windows Start menu. Note This manual refers to Windows XP operation. The operations may vary depending on your operating system. Depending on your application program, the command and menu names may differ, and there may be more steps involved in opening the Printer Properties dialog box. For further details, see the user's manual for your application. Opening the Printer Properties dialog box from your application program 1 2 In your application, select the command to print a document. The Print dialog box can usually be opened by selecting Print from the File menu. Ensure that Canon i550 is selected. Then click Preferences (or Properties). The Printer Properties dialog box opens. 20 Advanced Printing Opening the Printer Properties dialog box directly from the Start menu This method is used for maintenance operations such as print head cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application. For further information about these additional tabs, refer to your Windows documentation. 1 2 3 Click Start and select Control Panel, Printers and Other Hardware, and then Printers and Faxes. For non-XP Windows, Click Start select Settings and then Printers Start, Settings, Printers. Select the Canon i550 icon. Open the File menu and select Printing Preferences (or Properties). In Windows NT 4.0, Select Document Defaults.... The Printer Properties dialog box opens. 21 Advanced Printing Using Printer Driver Options Getting to know the basic features of your printer driver will provide you with sufficient expertise to print a wide range of images and documents. The illustrations below provide a basic introduction to the many features offered by your printer driver. Note For detailed description of the printer driver functions, refer to the User's Guide. Printing with Borderless Printing Reducing Noise from Images Recorded with Digital Camera Smoothing the Rough Edges of Certain Images Automatically Resizing the Image to Fit the Page Resizing the Image by Selecting the Scaling Ratio Adding Illustrated Effect to Documents 22 Printing Maintenance Printing Maintenance Replacing an Ink Tank When replacing an ink tank, check the model number very carefully. The printer will not print properly if the wrong ink tank is used, or installed in the incorrect position. With this printer, ink tanks must be installed from the right in the order indicated below. · Yellow: BCI-3eY · Magenta: BCI-3eM · Cyan: BCI-3eC · Black: BCI-3eBK Knowing When to Replace Ink Tank If an ink tank needs replacing, as soon as printing begins, the POWER lamp will change from green to orange and flash four times. It is important to quickly identify the empty tank using the BJ Status Monitor (Windows) or error messages (Macintosh) and replace it. Note Should missing characters or white streaks appear despite sufficient ink levels, refer to the section "When Printing When Incorrect" Becomes Faint or Colors are Incorrect on page 28 23 Printing Maintenance The following message appears when ink is empty. Printing will resume as soon as ink tank is replaced and the front cover is closed. The ink tank with [X] symbol is out of ink. Replace with a new ink tank. · Click Cancel Printing to cancel the current print job. · Press the RESUME/CANCEL button to resume printing with an empty ink tank. When printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it will be a cause of trouble. · Menu screens will vary to some degree, depending on your software environment. Empty ink tank Note When Low Ink is Detected The BJ Status Monitor appears as soon as a print job starts. [!] Indicates ink low. Obtain a replacement tank as soon as possible. Tank with low ink level 24 Printing Maintenance The following message is displayed when ink tank is empty. Printing will resume as soon as ink tank is replaced and the front cover is closed. · Press the RESUME/CANCEL button to resume printing with the ink tank empty. When printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it will be a cause of trouble. Note When Low Ink is Detected The following message is displayed as soon as a print job starts. [!] Indicates ink low. Obtain a replacement tank as soon as possible. Tank with low ink level 25 Printing Maintenance Replacing Ink Tanks When ink tanks run out of ink, replace them using the following steps. 1 2 Ensure that the printer is on, and then open the front cover. The print head holder moves to the center. Remove the empty ink tank. (1) Push the tab and remove the ink tank. Do not touch the lock lever; remove only the ink tank. Important Handle ink tanks carefully to avoid staining clothing or the surrounding area. Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables. 3 Prepare a replacement tank. (1) Unpack the new ink tank and pull off the orange tape. (2) Remove the orange protective cap from the bottom of the ink tank and discard it. 26 Printing Maintenance Important Do not squeeze the side of ink tanks as this may cause the ink to leak out and stain your clothes and hands. Do not re-attach the protective cap once you have removed it. Once the protective cap is removed, do not touch the open ink port. 4 Install the ink tank. (1) Insert the ink tank in the print head holder. (2) Press on the "PUSH" mark until the ink tank snaps firmly into place. 5 Close the front cover. The print head holder moves to the right. The ink tank installation process is now complete. Note To maintain optimal Print Quality, use an ink tank within six months of first use. Once an ink tank has been used, do not remove it from the printer and leave it out in the open. An ink tank left out in the open and then reinstalled in the printer may not function. Color ink consumption may occur even when black-andwhite or grayscale printing is specified. Color ink is consumed in the head cleaning and deep cleaning, which are necessary to maintain the printer's capabilities. 27 Printing Maintenance When Printing Becomes Faint or Colors are Incorrect When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, see if the print head nozzles are clogged and clean them first. Follow the procedures below and maintain the print head. Important Before maintaining the print head, check the following; Open the front cover and make sure whether the ink tank contains ink. If it is out of ink, replace it. Ensure that all the orange tape of the ink tank has been peeled off. Press "PUSH" on the ink tank and ensure that the ink tank is installed securely. Increase the Print Quality setting in the printer driver settings. Step 1 "Printing the Nozzle Check Pattern" on page 29 Printing Pattern" If the print quality is poor If white stripes are noticeable Step 2 "Print Head Cleaning" on page 31 Print Cleaning" Step 2 "Aligning Print Head" on page 36 Aligning Head" If the problem remains Step 3 "Print Head Deep Cleaning" on page 34 Print Cleaning" Note If print head maintenance does not resolve the problem, contact the Customer Care Center. 28 Printing Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects normally from the print head nozzles, and to verify print head alignment. Use this function when printed results are blurred or the color is incorrect. Nozzle check pattern printing can be executed also from the printer itself. With the printer on, load a sheet of Letter paper in the printer. Hold the RESUME/CANCEL button until the POWER lamp flashes twice. Note 1 2 3 With the printer on, load a sheet of Letter paper in the printer. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu" on menu" Opening page 21 Print the Nozzle Check Pattern. (1) Click the Maintenance tab. Check. (2) Click Nozzle Check (3) When the confirmation message is displayed, click OK OK. See "Examining the Nozzle Check Pattern" on page 31 Pattern" Examining 29 Printing Maintenance 1 2 3 With the printer on, load a sheet of Letter paper in the printer. Open the Printer Utility dialog box. (1) Select Page Setup... in the File menu (2) Click Utilities to open the Printer Utility dialog box. Print the Nozzle Check Pattern. (1) Select Test Print from the pull-down menu. Check. (2) Click Nozzle Check (3) When the confirmation message is displayed, click OK OK. See "Examining the Nozzle Check Pattern" on page 31 Pattern" Examining 30 Printing Maintenance Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. (1) Lines missing here indicate, the print head requires cleaning. See "Print Head Cleaning" on page 31 Cleaning" Print (2) Unevenness in these patterns indicates the print head requires alignment. See "Aligning Print Head" on page 36 Head" Aligning Print Head Cleaning Clean the print head if you suspect that the nozzles might be clogged. Cleaning the print head consumes ink, so perform print head cleaning only when necessary. 1 2 Ensure that the printer is on. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu" on menu" Opening page 21 31 Printing Maintenance 3 Start Print Head Cleaning. (1) Click the Maintenance tab. (2) Click Cleaning. (3) Select the ink nozzles to be cleaned, and then click Execute. Execute All colors: All nozzles Black: Black ink nozzles Color: Color ink nozzles (4) When the message is displayed, click OK OK. 1 2 Ensure the printer is on. Open the Printer Utility dialog box. (1) Select Page Setup... in the File menu. Setup (2) Click Utilities to open the Printer Utility dialog box. 32 Printing Maintenance 3 Start Print Head Cleaning. (1) Select Cleaning from the pulldown menu. (2) Click Cleaning Cleaning. (3) Select the ink nozzles to be cleaned, and then click OK OK. All colors: All nozzles Black: Black ink nozzles Color: Color ink nozzles (4) When the message is displayed, click OK OK. Important Do not perform any other operations until the print head cleaning finishes. This takes about 50 seconds. Print head cleaning can be performed also from the printer itself. Ensure the printer is on. Hold down the RESUME/ CANCEL button until the POWER lamp flashes once. After print head cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean. See "Printing the Nozzle Check Pattern" on page 29 Pattern" Printing Note 33 Printing Maintenance Print Head Deep Cleaning If print quality does not improve by standard print head cleaning, try print head deep cleaning, which is a more powerful process. Print head deep cleaning consumes ink, so perform this procedure only when necessary. 1 2 3 Ensure the printer is on. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu" on menu" Opening page 21 Start Print Head Deep Cleaning. (1) Click the Maintenace tab (2) Click Deep Cleaning (3) Select the ink nozzles to be cleaned, and then click OK. OK All colors: All nozzles Black: Black ink nozzles Color: Color ink nozzles (4) When the message is displayed, click OK OK. 34 Printing Maintenance 1 2 3 Ensure the printer is on. Open the Printer Utility dialog box. (1) Select Page Setup... in the File menu. (2) Click Utilities to open the Printer Utility dialog box. Start Print Head Deep Cleaning. (1) Select Cleaning from the pulldown menu. (2) Click Deep Cleaning. Cleaning (3) Select the ink nozzles to be cleaned, and then click OK OK. All colors: All nozzles Black: Black ink nozzles Color: Color ink nozzles (4) When the message is displayed, click OK OK. Important The process takes one or two minutes to complete, so simply wait until the POWER lamp stops flashing. After print head deep cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean. See "Printing the Nozzle Check Pattern" on page 29 Pattern" Printing Note If the print head is still not clean after the second deep cleaning, the print head may be worn out. In this event, contact the Customer Care Center. 35 Printing Maintenance Aligning Print Head Aligning the print head position allows you to print without shifts in the color registration. 1 2 3 With the printer on, load a sheet of Letter paper in the printer. Open the Printer Properties dialog box. See "Opening the Printer Properties dialog box directly from the Start menu" on menu" Opening page 21 Print the pattern. (1) Click the Maintenance tab. (2) Click Print Head Alignment. (3) When the confirmation message is displayed, click OK. OK (4) After the pattern is printed, click Yes Yes. 36 Printing Maintenance 4 Align the Print Head. (1) Look at the print-out. From the patterns, select the most even, least irregular patterns and enter the number that corresponds. (2) Enter the numbers. (3) Click OK OK. Note If this is difficult to pick up the best pattern on Column F, pick the setting that procedures the least noticeable vertical white stripes. Less noticeable white stripes More noticeable white stripes (4) When the confirmation message is displayed, click OK OK. 1 2 Ensure the printer is on. Open the Print Utility dialog box. (1) Select Page Setup... in the File menu. (2) Click Utilities to open the Printer Utility dialog box. 37 Printing Maintenance 3 Print the pattern. (1) Select Test Print from the pull-down menu. (2) Click Print Head Alignment. Alignment 4 Align the Print Head. (1) Look at the print-out. From the patterns, select the most even, least irregular patterns and enter the number that corresponds. (2) Enter the numbers. (3) Click Send Send. Note If this is difficult to pick up the best pattern on Column F, pick the setting that procedures the least noticeable vertical white stripes. Less noticeable white stripes (4) Click Close. (5) Click OK. More noticeable white stripes 38 Troubleshooting Troubleshooting This section provides troubleshooting tips for the most common printing problems. Troubleshooting usually falls into one of the following categories. Refer to the User's Guide for additional information on topics not covered in this section. · "Cannot Install the Printer Driver" on page 40 Cannot Driver" · "Print Quality is Poor or Contains Errors" on page 41 Print Errors" · "Troubleshooting Printer Hardware" on page 43 Troubleshooting Hardware" · "Paper Does Not Feed Properly" on page 44 Paper Properly" · "Handling Error Messages" on page 45 Handling Messages" · "An Error Message Appears on the Screen" on page 46 An Screen" Note When error occurs The BJ Status Monitor opens and displays a message when an error occurs. Take the appropriate action described in the message. The message may vary depending on your operating system. When using Windows Me, Windows 98 or Windows 95, click the Guide tab and follow the on-screen instructions. 39 Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Follow the installation instructions from the Easy Setup Instructions packaged with your printer. Cannot Install the Installation Printer Driver procedure not followed correctly Note If the installer was forced to terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CDROM drive and restart the computer. Try reinstalling the printer driver. If the problem persists, refer to your Windows documentation for more information. Other applications running in the background Other open applications on your computer can interfere with the installation routine. Close all open software applications before reinstalling the printer driver. Refer to the Easy Setup Instructions for installing the printer driver. Installation does not start automatically when If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: the CD-ROM is inserted into the 1. Click Start and select My Computer Computer. drive 2. Double-click the CD-ROM icon. For non-XP Windows, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CDROM not working properly Confirm that there are no problems with the Setup Software & User's Guide CDROM. Use Windows Explorer to confirm that the CD-ROM can be read. Confirm that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. CD-ROM Unable to proceed beyond the Printer Port screen Reinstall the printer driver 1. Click Cancel Cancel. 2. When the Terminate Installation screen is displayed, click OK OK. 3. Click Exit then remove the CD-ROM. Exit, 4. Turn the printer off. 5. Restart the computer. 6. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 40 Troubleshooting Print Quality is Poor or Contains Errors Problem Ink does not come out/ Printing is Blurred/ Colors are Wrong / White Streaks Possible Cause Try This Ink tank is not Check that the ink tanks are firmly seated in the print head and reseat them if seated properly/Ink necessary. tank is empty · Check to see if all the orange tape has been peeled off as shown in (1). If there remains a part of the orange tape as shown in (2), remove it thoroughly. If ink tank is empty: See "Replacing an Ink Tank" on page 23 Tank" Replacing Media not loaded print-side up Check that your paper is loaded with the correct print side facing up. Note Follow the instructions packaged with your specialty media for loading and handling. Incorrect paper type On the Main tab, confirm that the Media Type selected matches the paper loaded. In the Print dialog box, confirm that the Media Type selected matches the paper loaded. Print the nozzle check pattern to check for uneven ink output. When a specific color is missing from the nozzle check pattern, clean the print head. · If ink supply is uneven: See "Print Head Cleaning" on page 31 Print Cleaning" · If straight lines are misalign: See "Aligning Print Head" on page 36 Aligning Head" Note The ink tank may be clogged with dust or air if the protective cap is replaced after the removal. Print head nozzles clogged or misaligned Print Quality not set Be sure to set the Print Quality setting to High High. properly On the Main tab, click High for the Print Quality setting. 1. Select Manual in the Print Mode pull-down menu in the Print dialog box and then click Details. Details 2. Click the Quality icon and then drag the Print Quality slide bar to the Fine end. 41