Getting Started Guide for the V500 System Version 8.5 May 2006 Edition 3725-21742-005/A Trademark Information Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc., and People+ContentTM, V500TM, and VSXTM are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or patents pending held by Polycom, Inc. © 2006 Polycom, Inc. All rights reserved. Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. Contents System Basics....................................................................................1 Using the Remote Control ................................................................................................. 1 Getting More Information.................................................................................................. 3 Calling and Answering .......................................................................3 Placing a Video Call .......................................................................................................... Answering a Video Call ..................................................................................................... Ending a Video Call .......................................................................................................... Types of Video Calls You Can Make..................................................................................... Placing and Ending an Audio-only Call................................................................................. 3 5 6 6 7 Using Avaya Network Features with Video Calls ................................8 Controlling What You See ..................................................................9 Switching Between Full Screen Video and the Home Screen ................................................... 9 Showing, Moving, and Turning Off the PIP ........................................................................... 9 Controlling What You Hear ..............................................................11 Adjusting Volume ...........................................................................................................11 Muting the Microphone ....................................................................................................11 Controlling What the Far Site Sees ..................................................12 Adjusting the Camera......................................................................................................12 Showing and Receiving Content ......................................................12 Showing Content from a Computer....................................................................................13 Receiving Content...........................................................................................................14 Working with Directory Entries .......................................................14 Searching the Directory ...................................................................................................15 Adding, Editing, and Deleting Directory Entries....................................................................15 Categorizing Directory Entries ..........................................................................................16 Refreshing Global Directory Entries ...................................................................................17 Participating in Calls with Multiple Sites..........................................17 Supplying a Password for External MCU Calls ......................................................................18 Using Chair Control for Multipoint Calls ..............................................................................18 Changing the Way Calls Are Answered ............................................20 Temporarily Refusing Calls ...............................................................................................20 © POLYCOM, INC. iii Answering Calls Automatically ..........................................................................................20 Muting Automatically Answered Calls .................................................................................21 Scheduling Calls ..............................................................................22 Using Microsoft LCS Features with Video Calls ................................23 Adding and Removing Microsoft LCS Contacts .....................................................................23 Viewing Microsoft LCS Contact Status ................................................................................23 Customizing Your Workspace ..........................................................24 Specifying When to Display the PIP ...................................................................................24 Displaying the Far Site's Name When the Call Connects........................................................25 Hearing Audio Confirmation When You Dial.........................................................................25 Adjusting for Room Lighting .............................................................................................26 Setting Camera Brightness...............................................................................................26 Changing the System Color Scheme ..................................................................................27 Enabling Dual Monitor Emulation.......................................................................................27 Video Conferencing Tips ..................................................................28 Tips for Great Video ........................................................................................................28 Tips for Great Audio ........................................................................................................28 iv © POLYCOM, INC. Getting Started Guide for the V500 System When you connect a Polycom® V500TM system to your TV monitor and place a call, you'll be able to have conversations and meet with people all over the world, without any travel required. You also have the flexibility to create your own directory of numbers, change the way calls are answered, and customize what you see on the screen. Before you place your first call with your V500 system, use this guide to become familiar with some basic "how-to" information. This guide includes overview information that you may find helpful when you're just starting to learn about video conferencing or when you have experience, but you need a quick refresher. V500 systems can be customized to show only certain options. Therefore, there may be options covered in this guide that you cannot access on your system. To find out more about these options, please talk to the administrator of your system or refer to the Administrator's Guide for the V500 System. System Basics Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. If you need to enter text, you can press number buttons, using the textentry method commonly used with cell phones. For example, to enter a "b", press the number 2 button twice. Alternatively, you can press Keyboard and use the on-screen keyboard to enter text. This guide refers to the V500 system remote control, shown on the following page. TM The VSX Series remote control is also available. The VSX Series remote control enables you to perform some advanced functions, such as far-site camera control. For more information about purchasing the VSX Series remote control, contact your Polycom distributor. © POLYCOM, INC. 1 GETTING STARTED GUIDE FOR THE V500 SYSTEM V500 System Remote Control Place or answer a call End a call Navigate through menus Return to the Place a Call (home) screen Increase or decrease the sound you hear from the far site Mute the sound you're sending to the far site Show, move, or hide the Picture-in-Picture (PIP) See the video in the full screen; swap the video between the PIP and the main screen Enter a dot in an address Display the onscreen keyboard so you can enter text Confirm your current selection; perform functions on highlighted items Return to the previous screen Delete letters or numbers Enter letters or numbers Access the online help; see the current system status while in a call 2 www.polycom.com/videodocumentation CALLING AND ANSWERING Getting More Information If you need additional information about using the V500 system, try these resources: To view help while you're using the system, press remote control. Help on the For network questions, contact your network service provider. For system questions, contact Polycom Technical Support at www.polycom.com/support. Calling and Answering Placing a Video Call You can use your system to place a video call in any of these ways: Entering a name or number Choosing a site from: The Recent Calls list The Contacts or Speed Dial list The directory Calling by Entering a Name or Number To place a call by entering a name or number: 1. In the dialing field, enter the dialing information. Depending on the capabilities of your system and the system you are calling, the dialing information will look like one of these examples: 10.11.12.13 (IP address) 2555 (extension) stereo.polycom.com (DNS name) AscotConferenceRoom (system name) 19784444321 (ISDN number) © Polycom, Inc. 3 GETTING STARTED GUIDE FOR THE V500 SYSTEM 2. Enter any additional information needed for the call. The available settings depend on the type of call and your system's configuration. Not all calls require these settings: Call Quality ­ Specify the bandwidth or call type for this call. For most calls, choose Auto to let the system determine the best quality for the call. Second ISDN number ­ Use two numbers only when the person you are calling instructs you to do so. Gateway extension ­ If you need to dial an extension, enter the extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you. 3. Press Call to place the call. Call progress indicators appear on the screen to show that the call is in progress. When the indicators turn green, the call is connected. Calling from the Recent Calls List You may be able to choose a number to call from a list of the sites you have called recently. The Recent Calls screen provides details of all incoming and outgoing calls, including the time of the calls. To place a call from the Recent Calls screen: 1. 2. 3. Select Recent Calls from the home screen. Scroll to the entry you want to call. Press Call to place the call. To see more details about a call listed on the Recent Calls screen, highlight the call and press Help on the remote control. Help and select You can sort the list by pressing the remote keys 1-9. Press Help to view sorting options. Calling from the Contacts or Speed Dial List You may be able to quickly access calling information for specific sites using the Speed Dial or Contacts list on the home screen. To place a call using the Speed Dial or Contacts list: 1. 2. 3. Select Speed Dial or Contacts from the home screen. Scroll to the entry you want to call. Press Call to place the call. 4 www.polycom.com/videodocumentation CALLING AND ANSWERING Calling from the Directory The directory is a list of names and numbers stored locally on the V500 system. If the system is registered with a Global Directory Server, the directory also includes entries from the global directory. To place a call from the directory: 1. 2. 3. Select Directory from the home screen. Find the entry to call. Press Call to place the call. For more information about using the directory, see Working with Directory Entries on page 14. Depending on your system configuration, when you make a call using an entry with both ISDN and IP dialing information, the ...