Additional features PLEASE READ THE LEGAL NOTICES SET OUT AT THE END OF THIS DOCUMENT. This document outlines the features that are available with your RIM handheld with Interactive Messaging PLUS Service or your BlackBerry handheld with XpressMail Service. For more information on the handheld's features, refer to the online Handheld User Guide. Contents · Composing and sending messages · · · · · · · · · · · · · · · · Sending messages Setting current message options Setting message options Sending handheld-to-handheld messages Creating a response list Customizing the auto signature Sending an auto reply message Receiving long messages Forwarding long messages Replying to a message containing a response list Address Book fields Message Services User Profile Receiving and reading messages Using the Address Book Customizing your handheld options Composing and sending messages With a RIM handheld with Interactive Messaging PLUS Service or BlackBerry handheld with XpressMail Service, you can send messages using a variety of services, set delivery confirmation for the current message, and send messages containing response lists. Sending messages After you activate your handheld, you can begin to send and receive messages. When you send messages, choose from the following send methods: · · Email: Select the contact's email address. Phone: Select the contact's phone number. If you have a phone number entered in more than one of the Home, Mobile, or Work fields, you are prompted to select which phone number to use. Fax #: Select the contact's fax number. 1-way Pager: Select the contact's pager number. Interactive Handheld: Select the contact's interactive handheld address. PIN: Select the contact's personal identification number (PIN). · · · · To send a message 1. 2. On the Home screen, click the Compose icon. The To screen appears. Select a contact for whom you have saved an email address and click the trackwheel to view the menu. Click Email. To screen - Email item 3. 4. In the Subject field, type a subject and press the Enter key. Type your message. Click the trackwheel to view the menu. Click Send. You return to the Messages screen. If you are in an area of wireless coverage that is sufficient for sending email messages, a check mark appears beside the message within a short period of time. This icon indicates that your message was transmitted successfully. 2 Additional features If you are not in an area of sufficient wireless coverage, you do not need to cancel sending your message. Your handheld sends the message automatically when you return to an area with sufficient wireless coverage. Setting current message options You can set current message options to receive delivery confirmation or confirmation that the message has been read. Note: The Confirm Delivery and Confirm Read features are only available if you use the Interactive service. The options appear on the Current Message Options screen for all services, but you are only able to use them with the Interactive service. Current Message Options screen Confirm Delivery: Set whether you want to be notified when the message is successfully delivered to the recipient(s). If you set this field to Yes, you receive notification when you are using one of the following send methods: Interactive Handheld, 1-way Pager, Fax #, or Phone. The default is Yes. Note: If this field is set to Yes, the check mark beside your sent message changes to a D when the message is delivered to the recipient(s). Confirm Read: Set whether you want to be notified when the message is read by the recipient(s). If you set this field to Yes, you receive notification when you are using one of the following send methods: Interactive Handheld, 1-way Pager, Fax #, or Phone. The default is Yes. Note: If this field is set to Yes, the check mark beside your sent message changes to a D when the message is delivered to the recipient(s). The D changes to an R when the message is read by the recipient(s). Additional features 3 Setting message options You can set the message options for all messages to specify how long they remain open before being marked as read. You can also specify how messages should be deleted for each service that is activated on your handheld. Note: The AutoRead and AutoRead Timer fields only appear if you have the Interactive service on your handheld. If the fields appear on your handheld, you can set them for all messages, regardless of the service you are using. AutoRead: Set whether you want messages to open automatically when you remove your handheld from the holster. The default is Yes. AutoRead Timer: When you receive a new message and remove your handheld from the holster, the message is marked as read after a set length of time. The default is 3 seconds. If you select Off, you must close the message before it is marked as read. Sending handheld-to-handheld messages You can select Interactive Handheld as your send method to send messages to other handhelds and receive confirmation that the recipient has received and read your message. To use Interactive Handheld as a send method, one of the following items must be entered in the Interactive Handheld field of your contact's Address Book entry: · · · recipient's user name, which is a unique, alphanumeric identification tag assigned to each subscriber PIN that is assigned to the subscriber for use with the Automated Response Center PIN that is assigned to the subscriber's handheld To send a handheld-to-handheld message 1. 2. On the Home screen, click the Compose icon. The To screen appears. Select a contact for whom you have saved an Interactive Handheld number and click the trackwheel to view the menu. Click Interactive Handheld. To screen - Interactive Handheld item 4 Additional features 3. 4. In the Subject field, type a subject and press the Enter key. Type your message. Click the trackwheel to view the menu. Click Send. You return to the Messages screen. A check mark appears beside the message within a short period of time to indicate that your message was transmitted successfully. Depending on how you configured the current message options for the sent message, the check mark changes to a D when the message is delivered to the recipient(s), and the D changes to an R when the message is read by the recipient(s). Refer to "Setting current message options" on page 3 for more information. Note: If you use a BlackBerry handheld with XpressMail Service, you can send a handheld-to-handheld message in two ways. If you use the Interactive service for your messages, you can use the Interactive Handheld send method. If your default email service is Desktop, you can use the PIN send method. Refer to the online Handheld User Guide for more information on using the PIN send method. Creating a response list You can compose a message that contains a list of responses. When you send a message with a response list to other handheld users, they can choose to use one of the list items as a reply. To create a response list 1. 2. 3. 4. 5. 6. On the Home screen, click the Compose icon. The To screen appears. Select a contact and click the trackwheel to view the menu. Click a send method. For this example, click Email. In the Subject field, type a subject and press the Enter key. Type a question that requires a response. Press the Enter key. Type Responses: and press the Enter key. Type the first response option and press the Enter key. Continue to create your list of responses and press the Enter key after each response option. Composing a message - Creating a response list 7. Press the Enter key to insert a blank line after the last response. Additional features 5 8. Click the trackwheel to view the menu. Click Send. You return to the Messages screen. Refer to "Replying to a message containing a response list" on page 8 for more information. Note: You must type Responses: exactly as shown. Type each choice in your list of responses on a separate line and leave a blank line at the end of your message. Customizing the auto signature You can specify an auto signature that is appended to all email messages that you send from your handheld. The auto signature can include your name, company name, contact information, or any other information that you want recipients to see at the end of your messages. Note: The auto signature does not appear on your handheld when you compose an email message; it is appended to your message when you send it. You can only use your handheld to specify an auto signature if you use the Interactive service. To enable the auto signature 1. 2. 3. 4. 5. On the Home screen, click the Options icon. The Device Options screen appears. Click User Profile. The User Profile screen appears. In the Auto Signature Enabled field, press the Space key to set this field to Yes. In the Auto Signature field, customize your auto signature. Click the trackwheel to view the menu. Click Save Options. User Profile screen - Enabling the auto signature To disable the auto signature 1. 2. 3. 4. On the Home screen, click the Options icon. The Device Options screen appears. Click User Profile. The User Profile screen appears. In the Auto Signature Enabled field, press the Space key to set this field to No. Click the trackwheel to view the menu. Click Save Options. 6 Additional features Sending an auto reply message You can configure your handheld to send an auto reply message whenever you receive a message. Note: The auto reply feature is only available if you are using the Interactive service. To enable an auto reply message 1. 2. 3. 4. 5. On the Home screen, click the Options icon. The Device Options screen appears. Click User Profile. The User Profile screen appears. In the Auto Reply Enabled field, press the Space key to set this field to Yes. In the Auto Reply field, type the text that you want to set as your auto reply message. Click the trackwheel to view the menu. Click Save Options. User Profile screen - Enabling an auto reply Receiving and reading messages You can set how much more of a message to receive, forward long messages to another email address automatically, and respond to messages containing a response list. Receiving long messages If you are using the Interactive service, the amount of additional data that is sent to your handheld when you request more of a message depends on the amount set in the MORE Segment Size field in your User Profile. Refer to "User Profile" on page 9 for more information. You can also choose to receive the rest of the message at once (up to the limit set in the Forward Msgs Over field of your User Profile). In an open message, click the trackwheel to view the menu. Click More (All). Additional features 7 Forwarding long messages You can configure the handheld so that messages over a specific number of bytes are forwarded to another email address. By default, the handheld is set to receive complete messages of up to 16,000 bytes (approximately 16,000 characters). Note: The auto forward feature is only available if you use the Interactive service. To forward long messages 1. 2. 3. On the Home screen, click the Options icon. The Device Options screen appears. Click User Profile. The User Profile screen appears. In the Fwd Address field, type the email address to which you want to forward messages that are larger than the size that you specify in the Fwd Messages Over field. In the Fwd Messages Over field, press the Space key until the preferred option appears. Click the trackwheel to view the menu. Click Save Options. 4. 5. User Profile screen - Adding a forward address Replying to a message containing a response list Another handheld user can send you a message that contains a response list. You can reply by choosing one of the responses. To reply to a message containing a response list 1. 2. 3. 4. On the Home screen, click the Messages icon. The Messages screen appears. Open a message that contains a response list. Click the trackwheel to view the menu. Click Reply (or Reply with Text). A dialog box appears with a list of responses from which you can choose. Click a response. A dialog box appears. 8 Additional features 5. Add any additional comments and click the trackwheel. You return to the Messages screen. Note: If there is more than one recipient, you can send your response to the sender and all recipients by selecting Reply To All or Reply To All With Text from the menu. Using the Address Book There are some additional fields in your Address Book for your RIM handheld with Interactive Messaging PLUS Service or BlackBerry handheld with XpressMail Service. Address Book fields The following fields have been added or changed. Interactive Handheld: Type your contact's user name. A user name is a unique, alphanumeric identification tag that is assigned to each subscriber. 1-way Pager: The Pager field is labeled 1-way Pager. Customizing your handheld opti ...