® 9-pin Dot Matrix Printer No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. EPSON® and EPSON ESC/P® are registered trademarks of Seiko Epson Corporation. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation. IBM® is a registered trademark of International Business Machines Corporation. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2005 Seiko Epson Corporation. All rights reserved. Reference Guide Contents Chapter 1 Safety Instructions Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Hot Parts Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 For United Kingdom users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2 Paper Handling Using the Two-Tractor System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Positioning the paper supply. . . . . . . . . . . . . . . . . . . . . . . . . . . What paper types you can use . . . . . . . . . . . . . . . . . . . . . . . . . Loading Paper onto the Front Tractor. . . . . . . . . . . . . . . . . . . . . . . . Loading Paper onto the Rear Tractor . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Paper Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the top-of-form position. . . . . . . . . . . . . . . . . . . . . . Adjusting the printing position. . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the label position. . . . . . . . . . . . . . . . . . . . . . . . . . . . Tearing Off the Printed Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Tear Off button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . Switching Between Front and Rear Tractors . . . . . . . . . . . . . . . . . . Changing the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing on Multi-Part Forms and Labels . . . . . . . . . . . . . . . . . . . . . Using multi-part forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 14 15 15 22 29 29 32 33 34 34 35 38 40 43 43 45 Chapter 3 Printer Software About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . 47 Accessing the printer driver from Windows applications . . 48 2 Accessing the printer driver from the Start menu. . . . . . . . . .50 Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .51 Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Accessing the printer driver from Windows applications . . .53 Accessing the printer driver from the Start menu. . . . . . . . . .56 Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .57 Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Using EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Setting up EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . .61 Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . .63 Installing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . .64 Setting Up Your Printer on a Network. . . . . . . . . . . . . . . . . . . . . . . .65 Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Setting up your printer as a shared printer . . . . . . . . . . . . . . .66 Setting for the clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Installing the printer driver from the CD-ROM . . . . . . . . . . .77 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Uninstalling the printer driver and EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Chapter 4 Control Panel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Selecting a Font and Pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 About Your Printer's Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Understanding the printer's settings. . . . . . . . . . . . . . . . . . . . .90 Changing the printer's settings . . . . . . . . . . . . . . . . . . . . . . . .101 Lock-Out Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Turning on or off the lock-out mode . . . . . . . . . . . . . . . . . . . .105 Chapter 5 Problem Solver Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 3 Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Hex Dump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . . Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing or printout quality problems . . . . . . . . . . . . . . . . . . Option using problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Technical Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 111 113 114 115 117 119 124 125 126 130 130 132 133 133 Chapter 6 Options and Consumables Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Genuine Epson ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . Replacing the Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Pull Tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the pull tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the pull tractor with the front tractor . . . . . . . . . . . . . Using the pull tractor with the rear tractor . . . . . . . . . . . . . . Removing the pull tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Perforation Cutter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the perforation cutter . . . . . . . . . . . . . . . . . . . . . . . Attaching the perforated paper output attachment and output tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the perforation cutter. . . . . . . . . . . . . . . . . . . . . . . Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing an interface card. . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a serial interface card. . . . . . . . . . . . . . . . . . . . . . . . . . . Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the IP address from the control panel . . . . . . . . . . . . 134 134 134 139 139 142 146 148 149 150 154 156 158 161 162 164 165 165 4 Appendix A Product Information Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170 Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170 Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183 Command Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 EPSON ESC/P control codes . . . . . . . . . . . . . . . . . . . . . . . . . .185 IBM PPDS emulation control codes. . . . . . . . . . . . . . . . . . . . .187 Standards and Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189 Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190 Glossary Index 5 Chapter 1 Safety Instructions Warnings, Cautions, and Notes w c Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Hot Parts Caution Symbol K This symbol is placed on the print head to indicate that it may be hot. Never touch this part just after the printer has been used. Let it cool for a few minutes before touching it. 6 Safety Instructions Important Safety Instructions Read all of these safety instructions before using the printer. In addition, follow all warnings and instructions marked on the printer itself. 1 1 1 1 1 1 1 1 1 1 1 1 7 When setting up the printer Because the printer weights approximately 34 kg, you should not lift or carry it alone. Two people should carry it by the bottom. Do not place the printer on an unstable surface or near a radiator or heat source. Place the printer on a flat surface. The printer will not operate properly if it is tilted or placed at an angle. Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as this restricts ventilation. Do not block or cover the slots and openings in the printer's cabinet, and do not insert objects through the slots. Use only the type of power source indicated on the printer's label. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer. Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off. Do not use a damaged or frayed power cord. The power cord should be placed to avoid abrasions, cuts, fraying, crimping, kinking, and other damage. Safety Instructions If you use an extension cord with the printer, make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere of a ...