® 24-pin Dot Matrix Printer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. IBM is a registered trademark of International Business Machines Corporation. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2003 by Seiko Epson Corporation, Nagano, Japan. Reference Guide Contents Chapter 1 Safety Instructions Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Hot Parts Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 2 Paper Handling Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing on continuous paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing on single sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Setting the Paper Release Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Adjusting the Paper-Thickness Lever . . . . . . . . . . . . . . . . . . . . . . . . 12 Loading Continuous Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Positioning the continuous paper supply . . . . . . . . . . . . . . . . 14 Loading continuous paper with the tractor. . . . . . . . . . . . . . . 14 Using the Tear-off Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Loading Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Available paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Using the paper guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Loading paper in the paper guide . . . . . . . . . . . . . . . . . . . . . . 50 Using the front sheet guide and front paper guide . . . . . . . . 52 Loading Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Multipart forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Switching Between Printing on Continuous Paper and Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Switching to printing on single sheets . . . . . . . . . . . . . . . . . . . 59 Switching to printing on continuous paper. . . . . . . . . . . . . . . 60 Using the Micro Adjust Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . 61 iii Adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . . .64 Chapter 3 Printer Software About Your Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . .67 Accessing the printer driver from Windows applications . . .68 Accessing the printer driver from the Start menu. . . . . . . . . .70 Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .71 Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Accessing the printer driver from Windows applications . . .73 Accessing the printer driver from the Start menu. . . . . . . . . .75 Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .77 Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Using EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Setting up EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . .82 Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . .83 Setting Up Your Printer on a Network . . . . . . . . . . . . . . . . . . . . . . .84 Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Setting up your printer as a shared printer . . . . . . . . . . . . . . .85 Using an additional driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Setting for the clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Installing the printer driver from the CD-ROM . . . . . . . . . .102 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Uninstalling the printer driver and EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Chapter 4 Control Panel Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Selecting a Font and Pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 About Your Printer's Default Settings . . . . . . . . . . . . . . . . . . . . . . .117 Understanding default settings . . . . . . . . . . . . . . . . . . . . . . . .118 Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Lock-Out Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 iv Turning on or off the lock-out mode . . . . . . . . . . . . . . . . . . . 126 Changing the lock-out mode setting . . . . . . . . . . . . . . . . . . . 127 Chapter 5 Problem Solver Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . . 139 Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Printing or printout quality problems . . . . . . . . . . . . . . . . . . 144 Network problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . 154 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 For users in North America . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 For users in Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 For users in Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 For users in Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 For users in Indonesia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 For users in Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 For users in Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 For users in India. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 For users in the Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Chapter 6 Options and Consumables Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Genuine Epson ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . 167 Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . 167 Cut-Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 v Installing the cut-sheet feeder . . . . . . . . . . . . . . . . . . . . . . . . .176 Loading paper in the single-bin cut-sheet feeder . . . . . . . . .178 Loading paper in the high-capacity cut-sheet feeder . . . . . .183 Assembling the double-bin cut-sheet feeder . . . . . . . . . . . . .188 Selecting the paper path (bin 1 or bin 2) . . . . . . . . . . . . . . . . .190 Front Sheet Guide and Front Paper Guide . . . . . . . . . . . . . . . . . . .191 Installing the front sheet guide or front paper guide . . . . . .192 Loading paper in the front sheet guide or front paper guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195 Roll Paper Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198 Assembling the roll paper holder . . . . . . . . . . . . . . . . . . . . . .198 Installing the roll paper holder . . . . . . . . . . . . . . . . . . . . . . . .199 Loading roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 Removing roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204 Additional Tractor Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204 Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205 Installing an interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . .206 Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207 Appendix A Product Information Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211 Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211 Electronic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224 Command Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226 EPSON ESC/P control codes . . . . . . . . . . . . . . . . . . . . . . . . . .226 IBM PPDS emulation control codes. . . . . . . . . . . . . . . . . . . . .228 Standards and Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 Transporting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231 vi Glossary Index vii viii Chapter 1 Safety Instructions 1 1 1 1 1 1 1 1 1 1 1 1 1 Warnings, Cautions, and Notes w c Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Hot Parts Caution Symbol K This symbol is placed on the print head and other parts to indicate that they may be hot. Never touch those parts just after the printer has been u ...