User manual POLYCOM VS4000 - REFERENCE GUIDE

Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.0 July 2004 Edition 3725-21650-002/A Trademark Information Polycom®, the Polycom logo design, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Global Management SystemTM, SirenTM 14, PowerCamTM, Pro-MotionTM, and Visual ConcertTM are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc. © 2004 Polycom, Inc. All rights reserved. Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. ii www.polycom.com/videodocumentation Contents Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Key Features ............................................................................................................................................ 1-2 Breakthrough Video Quality .......................................................................................................... 1-2 Industry-Leading Audio Quality .................................................................................................. 1-2 AES Encryption Support ................................................................................................................ 1-2 Additional Security Features ......................................................................................................... 1-3 Easy Calling ...................................................................................................................................... 1-3 Rich Conference Experience ........................................................................................................... 1-3 Enhanced User Experience ............................................................................................................. 1-4 Network Flexibility ......................................................................................................................... 1-4 Remote Management ...................................................................................................................... 1-5 Easy Installation ............................................................................................................................... 1-5 Standard System Components .............................................................................................................. 1-6 Main System ..................................................................................................................................... 1-6 Remote Control ................................................................................................................................ 1-6 Main Camera .................................................................................................................................... 1-7 Microphone ...................................................................................................................................... 1-7 Power Supply ................................................................................................................................... 1-7 Hardware Kit .................................................................................................................................... 1-8 Cables ................................................................................................................................................ 1-8 Documentation ............................................................................................................................... 1-10 Optional System Components ............................................................................................................ 1-11 Network Interface Modules ......................................................................................................... 1-11 Additional Microphone Pod ........................................................................................................ 1-11 Visual Concert FX .......................................................................................................................... 1-12 Document Camera or Other Additional Camera ..................................................................... 1-12 Additional Monitor ....................................................................................................................... 1-13 VCR .................................................................................................................................................. 1-13 Projector .......................................................................................................................................... 1-13 Other Optional Components ....................................................................................................... 1-14 Chapter 2 - Setting Up Your System Hardware Standard System Set-up ......................................................................................................................... 2-2 Positioning the Main System ......................................................................................................... 2-2 Main Camera .................................................................................................................................... 2-3 Main Monitor ................................................................................................................................... 2-5 Microphone ...................................................................................................................................... 2-7 Power Supply ................................................................................................................................... 2-8 Remote Control ................................................................................................................................ 2-9 Optional Equipment Set-up ................................................................................................................ 2-10 Network Interface Modules ......................................................................................................... 2-10 ISDN Network Hardware Checklist ....................................................................................2-11 Quad BRI Network Interface Module ................................................................................. 2-11 PRI Network Interface Module ............................................................................................ 2-13 © Polycom, Inc. iii V.35/RS-449/RS-530 Network Interface Module ............................................................. 2-15 Additional Microphone Pod ........................................................................................................ 2-16 Visual Concert FX .......................................................................................................................... 2-16 Document Camera or Other Additional Camera ..................................................................... 2-18 Additional Monitor ....................................................................................................................... 2-21 Projector .......................................................................................................................................... 2-23 VCR ................................................................................................................................................. 2-23 Other Optional Components ....................................................................................................... 2-25 Chapter 3 - Configuring Network Use Getting the Network Ready .................................................................................................................. 3-2 Network Connectivity Checklist .......................................................................................................... 3-2 Using the Setup Wizard ......................................................................................................................... 3-3 Configuring Video Call Preferences .................................................................................................... 3-4 Configuring IP Calling ........................................................................................................................... 3-5 Configuring LAN Support ............................................................................................................. 3-5 Configuring the System for Use with a Firewall or NAT .......................................................... 3-7 Specifying H.323 Settings ............................................................................................................... 3-9 Configuring Dialing Speeds ........................................................................................................ 3-10 Configuring the System to Use a Gatekeeper ........................................................................... 3-10 Configuring the System to Use a Gateway ................................................................................ 3-11 Specifying Quality of Service ....................................................................................................... 3-12 Configuring ISDN Support ................................................................................................................. 3-13 Configuring Inverse Multiplexer (IMUX) Settings .................................................................. 3-13 Configuring the Quad BRI Network Interface .......................................................................... 3-15 Configuring the PRI Network Interface ..................................................................................... 3-15 Configuring the Serial V.35/RS-449/RS-530 Network Interface ........................................... 3-18 Configuring the Global Address Book .............................................................................................. 3-22 Configuring the Global Address Book Server Settings ........................................................... 3-22 Setting Global Address Book Preferences ................................................................................. 3-23 Configuring the System for Use on a Private Network ........................................................... 3-24 Setting the Dialing Rules .............................................................................................................. 3-25 Placing a Test Call ................................................................................................................................ 3-27 Keeping your Software Current ......................................................................................................... 3-28 Chapter 4 - Designing the User Experience Managing User Access to Settings and Features ............................................................................... 4-2 Setting the Admin Password ......................................................................................................... 4-2 Screens that Require the Admin Password for Access .............................................................. 4-3 Letting Users Customize the Workspace ..................................................................................... 4-4 Limiting What Users Can Do With the System .......................................................................... 4-5 Designing Video and Audio Behaviors ............................................................................................... 4-5 Configuring Camera Settings ........................................................................................................ 4-6 Configuring TV Monitors .............................................................................................................. 4-7 Configuring the Content Display .................................................................................................. 4-8 Configuring a VCR to Record Calls ............................................................................................ 4-10 Configuring Telephone and Audio Settings ............................................................................. 4-11 Configuring for Use with a Touch Panel Control .................................................................... 4-11 Displaying Closed Captions ........................................................................................................ 4-12 iv www.polycom.com/videodocumentation Configuring Data Conferences and Streaming Calls ....................................................................... 4-13 Configuring Data Conferences .................................................................................................... 4-13 Configuring and Starting Streaming Calls ................................................................................. 4-13 Designing General System Behaviors ................................................................................................ 4-16 Configuring General Setup .......................................................................................................... 4-16 Configuring Multipoint Calling ..................................................................................................4-18 Entering a Multipoint Software Registration Key (ViewStation EX only) ..................... 4-18 Including More than Three Other Sites in a Cascaded Call ............................................. 4-19 Configuring Multipoint Settings .......................................................................................... 4-20 Configuring with PathNavigator's Conference on Demand feature .............................. 4-21 Setting the Call Answering Mode ...............................................................................................4-21 Configuring AES Encryption ....................................................................................................... 4-22 Setting Passwords and Security Options ................................................................................... 4-23 Setting System Time ...................................................................................................................... 4-24 Helping Users Get Started ...................................................................................................................4-25 Chapter 5 - Managing the System Remotely Using the Web Interface ......................................................................................................................... 5-2 Using the PMAC Wizard ....................................................................................................................... 5-3 Using the Address Book Utility ............................................................................................................ 5-4 Adding or Editing Address Book Entries .................................................................................... 5-4 Maintaining Address Book Entries on Systems .......................................................................... 5-4 Maintaining Address Book Files on Your PC .............................................................................. 5-5 Using the System with GMS ................................................................................................................. 5-6 Setting Up SNMP .................................................................................................................................... 5-9 Chapter 6 - System Usage and Statistics System Information ................................................................................................................................ 6-2 Network Statistics and Advanced Statistics ....................................................................................... 6-3 Call Status ................................................................................................................................................ 6-3 Call Log .................................................................................................................................................... 6-5 Information in the CDR .................................................................................................................. 6-5 Call Detail Report (CDR) Archives ............................................................................................... 6-7 Chapter 7 - Diagnostics and General Troubleshooting Sending a Message .................................................................................................................................. 7-2 System Management Screens Quick Reference .................................................................................. 7-2 Diagnostics Screens ................................................................................................................................ 7-3 Indicators ................................................................................................................................................. 7-8 System Lights ................................................................................................................................... 7-8 Network Line Check Icons ............................................................................................................. 7-8 Network Interface Lights ................................................................................................................ 7-9 General Troubleshooting ..................................................................................................................... 7-11 Critical Problems ........................................................................................................................... 7-11 Severe Problems ............................................................................................................................. 7-14 Moderate Issues ............................................................................................................................. 7-18 Minor Issues ................................................................................................................................... 7-19 Normal System Behaviors ............................................................................................................ 7-24 © Polycom, Inc. v How to Contact Technical Support .................................................................................................... 7-25 By Telephone .......................................................................................................................... 7-25 By Internet ............................................................................................................................... 7-25 Chapter A - Installation Notes Predeployment Planning ...................................................................................................................... A-2 ISDN Provisioning ................................................................................................................................ A-3 ISDN PRI ......................................................................................................................................... A-3 ISDN BRI ......................................................................................................................................... A-4 Chapter B - Network Configuration Notes Predeployment Worksheet ....................................................................................................................B-2 Chapter C - Troubleshooting Notes Q.850 Cause Codes ................................................................................................................................ C-1 vi www.polycom.com/videodocumentation About this Guide The Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 is for administrators who need to: · · · · · Learn about and set up the system hardware Configure the system for use in your network environment Customize the behavior and appearance of the system for easy and efficient use Obtain information about calls made by the system, and gather network usage and performance data Troubleshoot any issues that occur with the system Other available documents include: · · · · Setting Up the System, which describes how to install the hardware Quick Tips for ViewStation EX, FX, and VS4000, which is a quick reference for use during calls The Getting Started Guide, which describes how to place calls and perform other conferencing tasks Release Notes, Quick Tips Sheets, Setup Sheets for your optional hardware For support or service, please contact your Polycom distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number of your system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________ Option key:______________________________________________________ © Polycom, Inc. vii Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 viii www.polycom.com/videodocumentation 1 Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, your system provides natural videoconferencing interaction through the most advanced video communications technology. This chapter describes the standard and optional hardware components available for your system and how to install them. If you need additional information, refer to the document that was provided with your system. Optional components also have setup guides. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What's in this chapter? Key Features Standard System Components Optional System Components Page 1-2 1-6 1-11 © Polycom, Inc. 1-1 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Key Features Breakthrough Video Quality Best for low bandwidth calls -- The newly-supported H.264 standard provides twice the video quality of H.263 in calls that use lower line rates. Best for high bandwidth calls -- Polycom's own standards-based Pro-MotionTM 50/60 fields per second video provides television-like quality in high bandwidth calls. Industry-Leading Audio Quality Customizable audio sources -- You can connect an external audio system or a mixer for additional control over what people hear at the far site. Better sound in large rooms -- Improve the audio pick-up in larger rooms by connecting a second omnidirectional microphone pod. AES Encryption Support Standards-based encryption at all speeds up to 2Mbps · The ViewStation EX, ViewStation FX, and VS4000 systems now offer an Advanced Encryption Standard (AES) encryption option for secure point-to-point and multipoint calling (IP and ISDN). The encryption option supports National Institute of Standards and Technology (NIST) approved, FIPS 197 compliant 128-bit AES encryption with extended Diffie-Hellman key distribution recommended by the H.325 (version 3) standard. · Encryption features include: · · · Optional automatic encryption of point-to-point and multipoint calls. On-screen indicators that show whether encryption is in use during calls. Interoperability with other systems using the H.235 (version 3) standard encryption implementation. 1-2 www.polycom.com/videodocumentation Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Additional Security Features Control remote access -- The local administrator can specify which remote management interfaces can be used -- FTP, Telnet, SNMP, or the ViewStation web interface. The local administrator may choose not to allow remote management. Connect encryption equipment to the system -- Add the optional Serial V.35/RS-449/RS-530 Network Interface Module to support V.35, RS-449, and RS-530 devices. Use an optical dialing isolator -- The Serial V.35/RS-449/RS-530 Network Interface Module supports NSA-approved optical dialing isolators. Easy Calling Multipoint calling -- You can place IP, ISDN, and mixed calls that include up to three other sites at once using the internal multipoint capability. This is standard on ViewStation FX and VS4000, and optional on the ViewStation EX. For information about purchasing the multipoint call option for ViewStation EX, please contact your Polycom distributor. Cascaded multipoint calls -- The sites that you call may also call other sites. By calling up to three other sites, and allowing each of them to add one or two more sites, you can connect up to ten sites in a call without using an external bridge. Dial-in calling -- Allow others to call your system (IP, ISDN, or analog telephone line) while it is in a call, for additional flexibility in multipoint calling. Rich Conference Experience See more with single-monitor systems -- Use the continuous presence viewing mode to show all sites on a single monitor. Additional monitors -- Connect an additional television monitor to show the far site, and a VGA monitor or projector to show presentation material. The ViewStation FX and VS4000 allow you to connect up to three additional television monitors, for a total of four. Additional camera -- Add a document camera to show printed documents and other objects. The ViewStation FX and VS4000 also allow you to add an auxiliary pan/tilt/zoom (PTZ) camera to provide a second view of your site. © Polycom, Inc. 1-3 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 High resolution data collaboration -- You can use the optional Visual Concert FX to share content from your computer at up to 1280 x 1024 resolution, while your system continues to send live video from your site. Call streaming -- Multicast your conference to additional viewers via the web interface. Enhanced User Experience New remote control design -- Navigate through the configuration screens and place calls easily using the new remote control. · · · · Go Back -- Navigate back through the menus using the Back button. Go Home -- Return to the main screen with one button press. Enter a dot -- Enter addresses and names that include dots using the Dot button. Color-coded buttons -- Buttons for related features are color coded to help you find them quickly. The new remote control is compatible with older ViewStation EX, ViewStation FX, and VS4000 systems. For information about purchasing a new remote control, please contact your Polycom distributor. Improved control of content with Visual Concert FX -- You can set the system to allow participants to share content as soon as the PC is connected, or when they press the Play button on the Visual Concert FX unit. Network Flexibility Built-in LAN connectivity -- ViewStation EX, ViewStation FX, and VS4000 systems include a dual 10/100 Ethernet port, providing connectivity for a PC or other device in addition to allowing IP calls. Optional ISDN connectivity -- Quad BRI and V.35/RS-449/RS-530 network interfaces are available for ViewStation EX, ViewStation FX, and VS4000 systems. In addition, a PRI network interface is available for ViewStation FX and VS4000 systems. Support for private networks -- If you use an ISDN network interface, you can configure your system for your organization's private network. 1-4 www.polycom.com/videodocumentation Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems POTS connectivity -- The ViewStation EX, ViewStation FX, and VS4000 systems can be connected to analog telephone networks. Mixed multipoint calling -- ViewStation EX, ViewStation FX, and VS4000 systems can place multipoint calls that include both IP and ISDN sites. Remote Management Address Book Utility -- Maintain system address books easily with the enhanced Address Book Utility. You can add entries and save them to your PC and then transfer them to other ViewStation and VSX systems in your organization. Secure remote management -- The local administrator's password on the system prevents users from changing system configuration while allowing you to manage the system remotely. Call Detail Reports -- Access the system's call history from the web interface. You can download the data to a spreadsheet application for sorting and formatting. Remote diagnostics -- Tools in the web interface allow you to identify and correct issues that affect the user's experience. Easy Installation Simple setup, flexible room arrangement -- The ViewStation EX and ViewStation FX fit conveniently on top of a television monitor. The VS4000 is easy to install in an equipment rack, on top of a desk, on a credenza, or in a cart. IP or ISDN calling -- The ViewStation EX, ViewStation FX, and VS4000 systems have a built-in 10/100 Mb Ethernet port for IP calls. Add the optional Quad BRI or PRI (ViewStation FX and VS4000 only) network interface to make calls over your ISDN telephone lines. Easy configuration wizard -- The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or an ISDN network. Auto-sensing power supply -- The system automatically adjusts for line voltages from 90 to 264 V and line frequencies from 47 to 63 Hz. © Polycom, Inc. 1-5 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Standard System Components This section describes the standard components that come with ViewStation EX, ViewStation FX, and VS4000 systems. The models differ somewhat in their standard components, as noted in the descriptions of the components. In addition to the standard components, you can connect optional items to enhance your videoconferences. These are described in the next section, Optional System Components on page 1-11. Main System The ViewStation EX and ViewStation FX set-top systems provide cutting-edge videoconferencing technology in a sleek design. The set-top contains the main camera, system software, and internal hardware. The VS4000 is a rack-mounted videoconferencing system that provides enhanced videoconferencing capabilities including connections for up to three cameras and a VCR or DVD, up to five monitors (four NTSC or PAL and one VGA), VCR inputs and outputs, LAN connectivity for a computer, and connections for an external audio system. ViewStation EX ViewStation FX VS4000 The original VS4000 uses 4-pin mini-DIN connectors for all S-Video connections; the enhanced VS4000 uses dual BNC connectors. Remote Control The remote control is designed to make it easy to set up and operate the system -- a clearly marked, color-coded button corresponds to each common user task. For more information about how to use the remote control, refer to the Getting Started Guide available in the Documentation Library on the CD that came with the system or at the Polycom web site, www.polycom.com/videodocumentation. 1-6 www.polycom.com/videodocumentation Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Main Camera The ViewStation EX and ViewStation FX come with an integrated main camera. Polycom recommends the Polycom PowerCamTM as the main camera for the VS4000 because the system uses a single connector for camera power and video, camera control, and the camera's integrated infrared remote control receiver. The VS4000 system can also use a Sony EVI-D100 (NTSC) or EVI-D100P (PAL) camera as its main camera. The enhanced VS4000 is designed to be used with the PowerCam. Although it can use any of the cameras supported by the original VS4000, the full Pan/Tilt/Zoom (PTZ) functionality is available only with the PowerCam. Microphone The microphone pod provides audio input to the system. Its advanced audio technology focuses on the speaker so that the speaker's voice does not have to compete with background noises, such as the sound from an air conditioner, to be heard. The microphone pod is designed to pick up voices from any direction. The ViewStation EX comes standard with one microphone pod; the ViewStation FX and VS4000 come with two. Power Supply The ViewStation EX and ViewStation FX set-top systems have an external power supply; the VS4000 has an internal power supply. They all use line voltages between 90V and 260V and line frequencies from 47 Hz to 63 Hz. Do not use any power supply other than the one supplied with your ViewStation EX or ViewStation FX system. Using the wrong power supply will void the warranty and may damage your system. © Polycom, Inc. 1-7 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Hardware Kit The hardware kit that comes with the system includes: Item Cable ties and cable tie mounts System ViewStation EX (2) ViewStation FX (2) VS4000 (4) Description For keeping the system's cables from becoming entangled Disks of hook-and-loop material Vinyl feet ViewStation EX ViewStation FX ViewStation EX ViewStation FX VS4000 For securing the ViewStation EX or ViewStation FX set-top unit to the top of a monitor For stabilizing the set-top unit if the top of your monitor slopes back sharply For mounting the system in a rack Rack-mount brackets and screws Batteries ViewStation EX (3) ViewStation FX (3) VS4000 (6) For the remote control Cables The following cables come with either the ViewStation EX, ViewStation FX, or VS4000 system. For more information about which cables are standard and optional with your particular system and how to connect them, refer to the system setup card that was provided with your system. Cable Name Power cord System ViewStation EX, ViewStation FX, VS4000 ViewStation EX, ViewStation FX, VS4000 ViewStation FX, VS4000 Description Black cord that provides power to the power supply or the system. LAN cable Cable with orange RJ-45 connectors that connects to the LAN. Cable with blue RJ-45 connectors that connects to a PC. PC LAN cable 1-8 www.polycom.com/videodocumentation Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Cable Name Microphone pod cables System ViewStation EX, ViewStation FX, VS4000 Description Cables with brown RJ-11 connectors that connect to microphone pods. Telephone cable ViewStation EX, ViewStation FX, VS4000 ViewStation EX, ViewStation FX Original VS4000 Enhanced VS4000 Pink cable that connects to the POTS line (in approved countries only). Cables with yellow 4-pin mini-DIN connectors for connecting to monitors and cameras. Cables with yellow and white BNC connectors and yellow 4-pin mini-DIN connectors for connecting to monitors and cameras. Short cables with yellow and white BNC connectors and yellow 4-pin mini-DIN connectors for connecting standard S-video cables to the system. Cables with yellow 4-pin mini-DIN connectors and yellow, red, and white RCA connectors for connecting a monitor to provide video and audio S-Video cables S-Video cables S-Video adapters Enhanced VS4000 Combination S-Video, audio, and composite video cables ViewStation EX, ViewStation FX VCR cables ViewStation FX, VS4000 Cable with yellow, red, and white RCA connectors that connect to a VCR or DVD. VGA cable ViewStation EX, ViewStation FX, VS4000 Cable with black (for ViewStation EX and FX) or yellow (for VS4000) DB-15 connectors that connects to an additional monitor or projector. Short cable with a single black high-density subminiature D connector at one end, and standard VGA and S-Video connectors at the other end to connect to the cables for an S-Video monitor or a VGA monitor or projector. VGA adapter ViewStation FX © Polycom, Inc. 1-9 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Cable Name Serial port cable System VS4000 Description Cable with black (for ViewStation EX and FX) or purple (for VS4000) DB-9 connectors that connects to a touch panel or other RS-232 device. Cable with red and white RCA connectors for connecting to the main monitor's audio inputs or to an external audio system. Cables with mini-Phoenix connectors that connect to a Polycom audio mixer. One cable has a white RCA connector; the other has a black one. Audio cable VS4000 Mixer cables Enhanced VS4000 Documentation In addition to the documentation CD, you received the following hardcopy documents with your system: Read Me First, which lists where to get the Release Notes, video-test call numbers, and product support information. Setting up the System, which describes how to install the system. You can find the latest documentation at the Polycom web site, www.polycom.com/videodocumentation. 1-10 www.polycom.com/videodocumentation Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Optional System Components This section describes the components that you can purchase as an option with a ViewStation EX, ViewStation FX, or VS4000 system. Network Interface Modules These network interface modules are available for the ViewStation EX, ViewStation FX, or VS4000 system: Network Interface Module Quad BRI System ViewStation EX, ViewStation FX, VS4000 ViewStation FX, VS4000 ViewStation EX, ViewStation FX, VS4000 Description Allows you to connect to an ISDN network using up to four BRI lines. PRI V.35/RS-449/RS-530 Allows you to connect to an ISDN network using a PRI line. Allows you to connect to third-party network equipment, including encryption equipment and RS-366 dialers. Additional Microphone Pod You can connect up to two microphone pods to the system or to a Visual Concert FX unit. If you install more than one microphone pod, ensure that all microphone pods are at least 6 ft (1.8 m) apart. © Polycom, Inc. 1-11 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Visual Concert FX The Visual Concert FX lets you share content from your computer during calls and, if you need to make a presentation, it also lets you connect a projector or a VGA monitor. You can use the Visual Concert FX with the ViewStation EX, ViewStation FX, and VS4000 system. The Visual Concert FX has dual stream capability, so you can display video and graphics at both the near and far sites, with video on one monitor and the live graphics on a second monitor. The Visual Concert FX provides VGA output at a screen resolution of up to 1280 x 1024 pixels. For more information about the Visual Concert FX, refer to the documentation that came with your Visual Concert FX. You can obtain copies of the Visual Concert FX documents at the Polycom web site, www.polycom.com/videodocumentation. Document Camera or Other Additional Camera Besides the main camera for your system, you can connect other cameras. You can connect a document camera as well as an additional pan/tilt/zoom (PTZ) camera to the ViewStation FX or VS4000; you can connect only a stationary second camera to the ViewStation EX. You can use any of the following PTZ cameras as an additional camera on a ViewStation FX or VS4000 system: Sony® EVI-D30 (NTSC) or Sony EVI-D31 (PAL) Sony EVI-D70 (NTSC) or Sony EVI-D70P (PAL) Sony EVI-D100 (NTSC) or Sony EVI-D100P (PAL) Elmo PTC-100S (NTSC) Elmo PTC-110R (PAL) 1-12 www.polycom.com/videodocumentation Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Additional Monitor You can get more flexibility in how you view calls by connecting an additional monitor, such as a VGA monitor, to your system. For example, an additional monitor allows you to view the person you call at the same time as you view a presentation. System ViewStation EX Number of Monitors Up to two television monitors and a VGA monitor Up to four television monitors and a VGA monitor Type of Monitors Primary monitor can be S-video or composite. The second television monitor must be S-video. Primary monitor can be S-video or composite. Other three television monitors must be S-video. All four television monitors can be S-video or composite. ViewStation FX VS4000 Up to four television monitors and a VGA monitor For high-resolution presentations, Polycom recommends using a VGA (computer) monitor. VCR You can connect a VCR or DVD to play recorded material during a call or to record your videoconference. You can also connect two VCRs to play material and record the conference at the same time. VCR/DVD Projector You can connect a projector to your Polycom system. This can be very useful during presentations in large rooms. © Polycom, Inc. 1-13 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Other Optional Components You can add several other optional components to your system, such as those listed below. For more information, see your Polycom distributor. Touch panel -- Allows you to operate the system with a touch panel rather than the remote control. VS4000 only: External infrared (IR) sensor -- Allows you to install the system out of sight and use a camera that does not include a built-in IR sensor. Audio mixer -- Lets you enhance the sound quality for calls in large rooms. Polycom recommends using the Polycom Vortex line of products for installed audio. 1-14 www.polycom.com/videodocumentation 2 Setting Up Your System Hardware This chapter describes how to set up your system with the required components and optional equipment. It also includes checklists to help you prepare the site, including network connectivity, required network hardware, and room assessment. If you need additional installation information, refer to the system setup document that was provided with your system. For optional components, you can also refer to the setup sheet that was shipped with the component. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What's in this chapter? Standard System Set-up Optional Equipment Set-up Page 2-2 2-10 © Polycom, Inc. 2-1 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Standard System Set-up This section describes how to connect the components that are required for the basic system set-up. Procedures for connecting additional equipment are in the next section, Optional Equipment Set-up on page 2-10. Positioning the Main System The ViewStation EX and ViewStation FX systems are designed to be placed on top of a monitor. If the monitor's chassis slopes back sharply, you may need to install feet on the bottom of the system to stabilize it. The hardware kit you received with the unit includes a pair of self-adhesive feet. The VS4000 system is designed as a tabletop or rack-mounted unit. To mount it in an equipment rack, you will need to attach the mounting brackets provided with the system. To position the system: 1. If necessary, install feet (ViewStation EX or ViewStation FX) or mounting brackets (VS4000) on the system. 2. Place the system in the desired location. Leave enough space to work, so that you can connect the cables easily. The original VS4000 uses 4-pin mini-DIN connectors for all S-Video connections; the enhanced VS4000 uses dual BNC connectors. Because of this, installation procedures for cameras and monitors are slightly different for the two. 2-2 www.polycom.com/videodocumentation Chapter 2 - Setting Up Your System Hardware Main Camera The ViewStation EX and ViewStation FX come with an integrated main camera, which is designed with a wide-angle lens. Some older models of the ViewStation EX and ViewStation FX use a detachable wide-angle conversion lens. The detachable wide-angle lens cannot be used on systems with the newer style of camera. Do not install a wide-angle conversion lens if your system uses the type of camera shown here. The VS4000 uses a separate camera, which allows you to install the system in an equipment room rather than the conference room. This section describes how to install a Polycom PowerCamTM or other camera as the main camera. The camera you connect to the Camera 1 input determines whether your system is an NTSC or PAL system. The VS4000 detects the camera type and provides the appropriate video to the TV monitor. Because of this, you must connect a camera to the Camera 1 input. For best results, position cameras so that they do not normally point directly at a window or other source of bright light. The enhanced VS4000 system's Camera 1 connections provide full PTZ functionality for the Polycom PowerCam only. The original VS4000 system's Camera 1 connections provide this functionality for all supported PTZ cameras. © Polycom, Inc. 2-3 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a Polycom PowerCam to the VS4000: Original VS4000: 1. Connect the break-out cable to the PowerCam. Original VS4000 2. Connect the S-video cable to the system's Camera 1 S-Video connector and to the 4-pin mini-DIN connector on the right side of the break-out cable's connector block. 3. Connect the VISCA cable to the system's DB-9 camera control connector and to the 8-pin mini-DIN connector on the break-out cable. Enhanced VS4000: 1. Connect the single end of the video and control cable to the PowerCam. 2. Connect the S-video cable connector to an S-video to BNC adapter, and connect the adapter's yellow BNC connector to the camera 1 C connector, and the white connector to the camera 1 Y connector on the VS4000 system's rear panel. Enhanced VS4000 3. Connect the camera cable's yellow DB-15 connector to the camera control 1 connector on the rear panel of the system. 4. Be sure the camera's power is switched off. Camera Control 5. Connect the camera's power pack to the Camera 1 Y center connector on the break-out Camera 1 C cable's connector block, and to the appropriate power cord. 1 XVGA 6. Connect the power cord to a power outlet. Y Y 5 C 1 4 2 C 1 2 3 4 3 To connect other types of main camera to the original VS4000: 1. 2. Connect an S-video cable to the camera's S-video connector and the Camera 1 connector on the system. Connect a camera control cable (8-pin mini-DIN to DB-9) to the camera's VISCA in connector and to the camera control 1 connector on the rear panel of the system. Connect the camera's power pack or cord to a power outlet. 3. If you want to connect an additional camera to your system, such as a document camera, see the Document Camera or Other Additional Camera section on page 2-18. If you install an original VS4000 system out of the range of the remote control (for example, in a separate equipment room), you will need to connect an external infrared (IR) sensor and place it in the conference room. To order an external IR sensor, contact your Polycom reseller. The enhanced VS4000 system uses the IR sensor built into the Polycom PowerCam, and does not require an external IR sensor. 2-4 www.polycom.com/videodocumentation Chapter 2 - Setting Up Your System Hardware Main Monitor You will need to connect a television monitor to the system. This may be an NTSC or PAL monitor, depending on your system. To connect a monitor to a ViewStation EX or ViewStation FX system: >> Connect the monitor to the system's Monitor 1 S-Video or composite video output, and to the Monitor 1 audio outputs. ViewStation EX ViewStation FX 4 2 0101 2 3 0101 3.3V 12V 7A 3A 1 3.3V 12V 7A 3A 1 XVGA 4 XVGA 4 2 2 Monitor 1 S-Video Monitor 1 Composite Audio Outputs Monitor 1 S-Video Monitor 1 Composite Audio Outputs S-Video provides superior video quality, and is strongly recommended if the system is to be configured to display Asian fonts. © Polycom, Inc. 2-5 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a monitor to a VS4000 system: Original VS4000: 1. Connect the S-video/audio/composite video cable to the system's Monitor 1 S-Video or composite video connector and to the monitor's video input. Enhanced VS4000: 1. Connect the S-video cable to the monitor's S-video input and to the system's Monitor 1 Y (white) and C (yellow) connectors. Original VS4000 or 2. Use the audio cable or the red and white 2. Use the audio cable or the red and white connectors on the connectors on the S-video/audio/composite video cable to S-video/audio/composite video cable to connect the monitor's audio inputs to the connect the monitor's audio inputs to the system's audio outputs. system's audio outputs. Monitor 1 Y 1 Enhanced VS4000 Monitor 1 C XVGA or Y Y 5 C 1 4 2 C 1 2 3 4 3 Monitor 1 Composite Audio Outputs 2-6 www.polycom.com/videodocumentation Chapter 2 - Setting Up Your System Hardware Microphone For best audio, place the microphone pod: on a flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly, at least 3 ft (0.9 m) from the system, to prevent audio feedback centered in the area where call participants will be. If you have two microphone cables, use the longer one to connect the microphone to the system. If you connect an additional microphone, use the shorter cable to connect it to the first one. The cable between microphones must not be longer than the cable from the system to the first microphone. To connect a microphone pod: >> Connect the microphone pod to the system's microphone connector using the brown RJ-9 microphone cable. Ensure that the ferrite bead is on the end that connects to the system. ViewStation EX ViewStation FX 4 2 0101 2 3 0101 3.3V 12V 7A 3A 1 3.3V 12V 7A 3A 1 XVGA 4 XVGA 4 2 2 Microphone Microphone VS4000 1 XVGA 4 Y Y 5 0101 C 1 4 2 C 1 2 3 4 3 Microphone © Polycom, Inc. 2-7 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Power Supply The ViewStation EX and ViewStation FX set-top systems have an external power supply. To connect the power supply 1. 2. Connect the power supply to the power connector on the back of the system. Connect the power cord to the power supply. ViewStation EX ViewStation FX 4 2 0101 2 3 0101 3.3V 12V 7A 3A 1 3.3V 12V 7A 3A 1 XVGA 4 XVGA 4 2 2 Power Power Leave the power cord unplugged until you have connected all standard and optional equipment to the system. Be sure to remove the packaging collar from around the ViewStation EX or ViewStation FX system's camera before powering on the system. Do not use any power supply other than the one supplied with your ViewStation EX or ViewStation FX system. Using the wrong power supply will void the warranty and may damage your system. 2-8 www.polycom.com/videodocumentation Chapter 2 - Setting Up Your System Hardware Remote Control The remote control uses three AAA batteries, which are included in the hardware kit. To install batteries in the remote control: 1. 2. 3. Remove the battery cover from the back of the remote control. Refer to the diagram inside the remote control, and install the batteries in the orientation shown. Reinstall the battery cover on the remote control. © Polycom, Inc. 2-9 Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Optional Equipment Set-up This section describes how to connect optional components to theViewStation EX, ViewStation FX, or VS4000 system. Network Interface Modules This section gives procedures for installing the following network interface modules: Quad BRI -- Allows you to connect to an ISDN network using up to four BRI lines. PRI -- Allows you to connect to an ISDN network using a PRI line. This option is available for the ViewStation FX and VS4000. V.35/RS-449/RS-530 -- Allows you to connect to third-party network equipment, including encryption equipment and RS-366 dialers. The diagram below shows a general view of how network interface modules are installed. ViewStation EX, ViewStation FX, or VS4000 Network interface module Additional device such as NT-1 if using Quad BRI, CSU if using PRI, encryption equipment if using V.35/RS-449/RS-530 ISDN network External power supply (if using PRI) UPS Power source 2-10 www.polycom.com/videodocumentation Chapter 2 - Setting Up Your System Hardware ISDN Network Hardware Checklist Depending on your network type, you will need the following hardware: