Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.0 July 2004 Edition 3725-21650-002/A Trademark Information Polycom®, the Polycom logo design, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Global Management SystemTM, SirenTM 14, PowerCamTM, Pro-MotionTM, and Visual ConcertTM are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc. © 2004 Polycom, Inc. All rights reserved. Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. ii www.polycom.com/videodocumentation Contents Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Key Features ............................................................................................................................................ 1-2 Breakthrough Video Quality .......................................................................................................... 1-2 Industry-Leading Audio Quality .................................................................................................. 1-2 AES Encryption Support ................................................................................................................ 1-2 Additional Security Features ......................................................................................................... 1-3 Easy Calling ...................................................................................................................................... 1-3 Rich Conference Experience ........................................................................................................... 1-3 Enhanced User Experience ............................................................................................................. 1-4 Network Flexibility ......................................................................................................................... 1-4 Remote Management ...................................................................................................................... 1-5 Easy Installation ............................................................................................................................... 1-5 Standard System Components .............................................................................................................. 1-6 Main System ..................................................................................................................................... 1-6 Remote Control ................................................................................................................................ 1-6 Main Camera .................................................................................................................................... 1-7 Microphone ...................................................................................................................................... 1-7 Power Supply ................................................................................................................................... 1-7 Hardware Kit .................................................................................................................................... 1-8 Cables ................................................................................................................................................ 1-8 Documentation ............................................................................................................................... 1-10 Optional System Components ............................................................................................................ 1-11 Network Interface Modules ......................................................................................................... 1-11 Additional Microphone Pod ........................................................................................................ 1-11 Visual Concert FX .......................................................................................................................... 1-12 Document Camera or Other Additional Camera ..................................................................... 1-12 Additional Monitor ....................................................................................................................... 1-13 VCR .................................................................................................................................................. 1-13 Projector .......................................................................................................................................... 1-13 Other Optional Components ....................................................................................................... 1-14 Chapter 2 - Setting Up Your System Hardware Standard System Set-up ......................................................................................................................... 2-2 Positioning the Main System ......................................................................................................... 2-2 Main Camera .................................................................................................................................... 2-3 Main Monitor ................................................................................................................................... 2-5 Microphone ...................................................................................................................................... 2-7 Power Supply ................................................................................................................................... 2-8 Remote Control ................................................................................................................................ 2-9 Optional Equipment Set-up ................................................................................................................ 2-10 Network Interface Modules ......................................................................................................... 2-10 ISDN Network Hardware Checklist ....................................................................................2-11 Quad BRI Network Interface Module ................................................................................. 2-11 PRI Network Interface Module ............................................................................................ 2-13 © Polycom, Inc. iii V.35/RS-449/RS-530 Network Interface Module ............................................................. 2-15 Additional Microphone Pod ........................................................................................................ 2-16 Visual Concert FX .......................................................................................................................... 2-16 Document Camera or Other Additional Camera ..................................................................... 2-18 Additional Monitor ....................................................................................................................... 2-21 Projector .......................................................................................................................................... 2-23 VCR ................................................................................................................................................. 2-23 Other Optional Components ....................................................................................................... 2-25 Chapter 3 - Configuring Network Use Getting the Network Ready .................................................................................................................. 3-2 Network Connectivity Checklist .......................................................................................................... 3-2 Using the Setup Wizard ......................................................................................................................... 3-3 Configuring Video Call Preferences .................................................................................................... 3-4 Configuring IP Calling ........................................................................................................................... 3-5 Configuring LAN Support ............................................................................................................. 3-5 Configuring the System for Use with a Firewall or NAT .......................................................... 3-7 Specifying H.323 Settings ............................................................................................................... 3-9 Configuring Dialing Speeds ........................................................................................................ 3-10 Configuring the System to Use a Gatekeeper ........................................................................... 3-10 Configuring the System to Use a Gateway ................................................................................ 3-11 Specifying Quality of Service ....................................................................................................... 3-12 Configuring ISDN Support ................................................................................................................. 3-13 Configuring Inverse Multiplexer (IMUX) Settings .................................................................. 3-13 Configuring the Quad BRI Network Interface .......................................................................... 3-15 Configuring the PRI Network Interface ..................................................................................... 3-15 Configuring the Serial V.35/RS-449/RS-530 Network Interface ........................................... 3-18 Configuring the Global Address Book .............................................................................................. 3-22 Configuring the Global Address Book Server Settings ........................................................... 3-22 Setting Global Address Book Preferences ................................................................................. 3-23 Configuring the System for Use on a Private Network ........................................................... 3-24 Setting the Dialing Rules .............................................................................................................. 3-25 Placing a Test Call ................................................................................................................................ 3-27 Keeping your Software Current ......................................................................................................... 3-28 Chapter 4 - Designing the User Experience Managing User Access to Settings and Features ............................................................................... 4-2 Setting the Admin Password ......................................................................................................... 4-2 Screens that Require the Admin Password for Access .............................................................. 4-3 Letting Users Customize the Workspace ..................................................................................... 4-4 Limiting What Users Can Do With the System .......................................................................... 4-5 Designing Video and Audio Behaviors ............................................................................................... 4-5 Configuring Camera Settings ........................................................................................................ 4-6 Configuring TV Monitors ............................................. ...