53i IP Phone User Guide Release 2.0 41-001199-00 Rev 01 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. Software License Agreement Model 53i IP Phone User Guide iii Table of Contents Software License Agreement.....................................................................iii About This Guide .........................................................................................1 Documentation.............................................................................................1 Introduction ..................................................................................................1 Phone Features ...................................................................... 1 Requirements ......................................................................... 2 Installation and Setup............................................................ 2 Getting Started .............................................................................................3 Plugging in and Starting the Phone ....................................... 3 Idle Screens ........................................................................... 4 Connected State Screens ...................................................... 5 Conference State Screens ..................................................... 6 Incomplete Config. ................................................................. 6 No Service .............................................................................. 6 Phone Options via the IP Phone UI ........................................ 8 Reference ............................................................................... 9 Phone Options via the Aastra Web UI.................................. 10 User Password ...........................................................................................13 Using Your Phone ......................................................................................15 Key Panel ............................................................................. 15 Multiple Line and Call Appearances .................................... 18 Programmable Keys ..................................................................................19 Setting a Line Key ................................................................ 21 Setting a Speeddial Key....................................................... 22 Setting a "Do Not Disturb" (DND) Key ................................. 25 Setting a "Busy Lamp Field" (BLF) Key ............................... 26 Setting a "BLF List Key" ...................................................... 27 Setting a "Flash Key" ........................................................... 29 Setting an "XML" Key........................................................... 30 Setting Sprecode Keys ........................................................ 32 Setting Park/Pickup Keys .................................................... 33 Editing a Programmable Key ............................................... 36 Deleting a Programmable Key ............................................ 38 Restarting your phone...............................................................................39 Making Calls ...............................................................................................40 Dialing a Number .................................................................. 40 Using Handsfree Speakerphone .......................................... 40 Using a Headset ................................................................... 41 Incoming Intercom Calls...................................................... 42 Redial.................................................................................... 43 Mute...................................................................................... 44 v Table of Contents Table of Contents Table of Contents Receiving Calls ..........................................................................................45 Answering an Incoming Call ................................................ 45 Sending an Incoming Call to Voicemail............................... 45 Handling Calls ............................................................................................46 Placing a Call on Hold .......................................................... 46 Transferring Calls................................................................. 47 Conferencing Calls ............................................................... 48 Ending Calls.......................................................................... 49 Managing Calls ..........................................................................................50 Directory List........................................................................ 50 Callers List ........................................................................... 56 Call Forwarding .................................................................... 61 Additional Features ...................................................................................65 Star Codes ............................................................................ 65 Suppress DTMF Playback .................................................... 65 Display DTMF Digits ............................................................. 66 Stuttered Dial Tone .............................................................. 67 Play Call Waiting Tone ......................................................... 68 Incoming Intercom Calls and Auto-Answer ......................... 69 Using Redial Key for "Last Number Redial" ........................ 70 Ring Tones and Tone Sets ................................................... 71 Time and Date ...................................................................... 74 Locking and Unlocking the Phone ....................................... 78 Resetting a User Password ................................................. 79 Defining an Emergency Dial Plan......................................... 80 Language ....................................................................................................82 Specifying the Language to Use .......................................... 82 Troubleshooting Solutions .......................................................................84 Limited Warranty........................................................................................87 Appendix A - Time Zone Codes.............................................................. A-1 vi About This Guide This guide explains how to use your new 53i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Documentation · Aastra 53i IP Installation Guide ­ installation and set-up instructions, general features and functions, and basic options list customization. This guide is included in the box with your phone. · Aastra SIP 53i IP Phone User Guide ­ explains the most commonly used features and functions. This guide can be downloaded from www.aastra.com. · Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administration Guide ­ explains how to set the 53i phone up on the network and contains advanced configuration instructions for the 53i. This is an administrator level guide. This guide can be downloaded from www.aastra.com. Introduction This 53i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 53i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. Phone Features · · · · · · · · · · · 3-line LCD screen 6 top keys: programmable hard keys (up to 6 programmable functions) 3 call appearance lines with LEDs Supports up to 9 call lines Full-duplex speakerphone for handsfree calls Headset support (modular connector) Built-in two-port, 10/100 Ethernet switch - lets you share a connection with your computer Inline power support (based on 802.3af standard) which eliminates power adapters. AC power adapter (included) Enhanced busy lamp fields* Set paging* About This Guide 1 *Availability of feature dependant on your phone system or service provider. Model 53i IP Phone User Guide Introduction Requirements · SIP-based IP PBX system or network installed and running with a SIP account created for the 53i phone. · Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). · 802.3af Ethernet/Fast Ethernet LAN · Category 5/5e straight through cabling · Power over Ethernet (PoE) inline power injector (optional accessory necessary only if your network provides no inline power and if you do not use the IP Phone's power adapter). Installation and Setup If your system administrator has not already setup your 53i phone, please refer to the Aastra 53i Installation Guide for basic installation and physical setup of the 53i. For more advanced administration and configuration information, system administrators should refer to the Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administrators Guide. 2 Model 53i IP Phone User Guide Getting Started The 53i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 53i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens. Checking for new firmware. ...