User manual AASTRA 53I IP PHONE - RELEASE 2.1

53i IP Phone User Guide Release 2.1 41-001199-00 Rev 01 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions. Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages. Software License Agreement Model 53i IP Phone User Guide iii Table of Contents Software License Agreement .................................................................... iii About This Guide ........................................................................................1 Documentation.............................................................................................1 Introduction .................................................................................................2 Phone Features......................................................................................................... 2 Requirements........................................................................................................... 2 Installation and Setup .............................................................................................. 3 Getting Started.............................................................................................4 Plugging in and Starting the Phone ......................................................................... 4 Idle Screens ............................................................................................................. 6 Incomplete Configuration........................................................................................ 7 No Service ............................................................................................................... 7 Connected State Screens.......................................................................................... 7 IP Phone Keys and Key Descriptions ........................................................8 Key Panel................................................................................................................. 8 Methods for Customizing Your Phone ....................................................11 Phone Options via the IP Phone UI ....................................................................... 11 Phone Options via the Aastra Web UI................................................................... 14 Phone Status...............................................................................................18 Phone Status via IP Phone UI................................................................................ 18 Finding Your Phone's IP Address ........................................................................ 18 Phone Status via the Aastra Web UI...................................................................... 19 Table of Contents Customizing Your Phone ..........................................................................20 Ring Tones and Tone Sets ..................................................................................... 20 Contrast Level ....................................................................................................... 23 Live Dialpad* ....................................................................................................... 23 Set Audio .............................................................................................................. 24 Time and Date ....................................................................................................... 26 Language ............................................................................................................... 29 User Password ....................................................................................................... 31 Resetting a User Password .................................................................................... 33 Restarting your phone............................................................................................ 34 Phone Lock............................................................................................................ 35 Defining an Emergency Dial Plan ......................................................................... 37 Line Keys and Programmable Keys ........................................................39 Multiple Line and Call Appearance Keys ............................................................. 39 Programmable Keys .............................................................................................. 40 Line Key ................................................................................................................ 42 Speeddial Key........................................................................................................ 43 v Table of Contents Table of Contents Do Not Disturb (DND) Key .................................................................................. 48 Busy Lamp Field (BLF) Key................................................................................. 49 BLF List Key......................................................................................................... 50 Flash Key............................................................................................................... 52 Automatic Call Distribution (ACD) Key (for Sylantro Servers)........................... 53 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers).................. 57 XML Key............................................................................................................... 60 Sprecode Key......................................................................................................... 62 Park/Pickup Keys .................................................................................................. 63 Last Call Return (lcr) Key (for Sylantro Servers).................................................. 66 Directory Key ........................................................................................................ 67 Callers List Key ..................................................................................................... 68 Transfer Key.......................................................................................................... 69 Conference Key ..................................................................................................... 70 Intercom Key ......................................................................................................... 71 None Key............................................................................................................... 73 Phone Lock Key .................................................................................................... 74 Deleting a Key ...................................................................................................... 76 Making Calls..............................................................................................77 Dialing a Number .................................................................................................. 77 Using Handsfree Speakerphone ............................................................................ 78 Using a Headset ..................................................................................................... 79 Redial..................................................................................................................... 80 Mute....................................................................................................................... 81 Receiving Calls...........................................................................................83 Answering an Incoming Call................................................................................. 83 Sending an Incoming Call to Voicemail................................................................ 83 Handling Calls ...........................................................................................84 Placing a Call on Hold........................................................................................... 84 Transferring Calls.................................................................................................. 85 Conferencing Calls ................................................................................................ 87 Ending Calls .......................................................................................................... 93 Managing Calls..........................................................................................94 Directory List......................................................................................................... 94 Callers List........................................................................................................... 104 Call Forwarding................................................................................................... 110 Missed Calls Indicator ......................................................................................... 114 Voicemail ............................................................................................................ 115 Additional Features................................................................................. 116 Star Codes............................................................................................................ 116 Suppress DTMF Playback ................................................................................... 116 Display DTMF Digits.......................................................................................... 117 vi Table of Contents Enable/Disable Call Waiting ............................................................................... 118 Play Call Waiting Tone ....................................................................................... 120 Stuttered Dial Tone.............................................................................................. 121 XML Beep Support ............................................................................................. 122 Status Scroll Delay .............................................................................................. 123 Incoming Call Interrupts Dialing......................................................................... 124 Goodbye Key Cancels Incoming Calls................................................................ 125 UPnP Mapping Lines (for remote phones).......................................................... 127 Message Waiting Indicator.................................................................................. 128 Incoming Intercom Call Features ........................................................................ 129 Using Redial Key for "Last Number Redial" ...................................................... 131 Available Features Enabled by Administrators ...................................132 Outgoing Intercom Calls ..................................................................................... 132 Missed Call Summary Subscription .................................................................... 132 Customizable Callers List Key ............................................................................ 133 Autodial (Hotline and Warmline)........................................................................ 133 Centralized Conferencing.................................................................................... 133 Answer and Ignore Softkeys for XML Applications........................................... 134 XML Softkey for Special Characters in XML Applications ............................... 134 "Hold" Feature Enhancement (for Broadsoft Servers)........................................ 134 Model 536M Expansion Module ............................................................135 Using the Expansion Module .............................................................................. 136 Troubleshooting Solutions ......................................................................138 Limited Warranty ...................................................................................143 Appendix A - Time Zone Codes ............................................................ A-1 Table of Contents vii About This Guide This guide explains how to use your new 53i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. Documentation · Aastra 53i IP Installation Guide ­ Contains installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included in the box with your phone. · Aastra SIP 53i IP Phone User Guide ­ Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from www.aastratelecom.com. · Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administration Guide ­ Contains advanced Administrator information and procedures for setting up the 53i IP Phone on a network. This Administrator Guide is intended for the System Administrator and can be downloaded from www.aastratelecom.com. About This Guide Model 53i IP Phone User Guide 1 Introduction Introduction This 53i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 53i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. Phone Features 3-line LCD screen 6 top keys: 4 are programmable keys 3 call appearance lines with LEDs Supports up to 9 call lines Full-duplex speakerphone for handsfree calls Headset support (modular connector) Built-in two-port, 10/100 Ethernet switch - lets you share a connection with your computer · Inline power support (based on 802.3af standard) which eliminates power adapters. · AC power adapter (included) · Enhanced busy lamp fields* · Set paging* *Availability of feature dependant on your phone system or service provider. · · · · · · · Requirements The 53i IP Phone requires the following environment: · SIP-based IP PBX system or network installed and running with a SIP account created for the 53i IP phone. · Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). · Ethernet/Fast Ethernet LAN (10/100 Mb) · Category 5/5e straight through cabling · Power source - For Ethernet networks that supply in-line power to the phone (IEEE 802.3af): - For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. (No 48v AC power adapter required.) - For Ethernet networks that DO NOT supply power to the phone: - For power, use the 48V AC Power Adapter (included) to connect from the DC power port on the phone to a power source. or - (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information. 2 Model 53i IP Phone User Guide Installation and Setup If your System Administrator has not already setup your 53i phone, please refer to the Aastra 53i Installation Guide for basic installation and physical setup of the 53i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide. Introduction Model 53i IP Phone User Guide 3 Getting Started Getting Started The 53i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 53i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. 1. The phone displays the following startup screens. Initializing network Aastra 53i The 53i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message "Updating Configuration". This may take a few moments while the phone downloads the latest updates. Updating configuration Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods. Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. 4 Model 53i IP Phone User Guide If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading language packs..... When the configuration update is complete, the phone displays the following screens. Network DSP SIP Done Getting Started Model 53i IP Phone User Guide 5 Getting Started Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for all three line appearances. The 53i allows for scrolling up to 3 lines. This screen is shown whenever your phone is not in use. Idle Screen 2 The second display line displays the following temporary messages if the event occurs: · · · · · No Service DHCP Failed Restarting...... New IP Obtained Network Disconnected/Connected Note: Since the "Network Disconnected/Connected" display on two lines, the date and time does not show if this event displays. The second line can also display the following status messages, listed in order of display priority: · Call forward status · DND On (Do Not Disturb) · Number of missed calls When more than one status message displays, the indicate you can use the messages. and is shown after the message to navigation keys to scroll through the remaining 1 John Burns CFWD All Jun 8 2:55pm 2 Network Connected 6 Model 53i IP Phone User Guide Incomplete Configuration If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this inidicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance. No Service When the phone is not properly connected to the network, or the account has not been configured by the Network Administrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status light turns ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected and will display the "Network Connected" prompt temporarily. If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting your phone" on page 34. For more information about connecting your phone, refer to the Aastra 53i Installation Guide. Check with your System Administrator for assistance. Connected State Screens When the phone has successfully connected to the network, a "happy face" icon appears to the left of the phone number as show below. This icon in the following illustration indicates the phone is on-hook. 1 John Burns 9054550055 Sat Jan 1 12:15 p When the phone is off-hook, the icon displays as follows. 1 John Burns 9054550055 03:00 Getting Started 7 Note: You can use the left and right arrow keys to display the idle or connected screens on other lines. Model 53i IP Phone User Guide IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 53i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 53i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options. Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number. Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. 8 Model 53i IP Phone User Guide Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. IP Phone Keys and Key Descriptions Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute). Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option. Model 53i IP Phone User Guide 9 IP Phone Keys and Key Descriptions Keys Key Description Programmable keys - Six Top Keys: 4 are programmable keys. Note: Keys 1 and 2 are hardcoded as the SAVE and DELETE keys, respectively, and cannot be altered. The following are the default functions for the programmable keys on the 53i IP phone: 1 - Save (hardcoded) Allows you to save numbers and/or names to the Directory. Using this key, you enter the number, name, and line (or speeddial key) to record in the Directory List. 2 - Del (Delete) Allows you to delete entries (hardcoded) from the Directory List and Callers List. (Must enter the Directory or Callers list and select an entry, then press twice to delete entry). 3 - Dir (Directory) Displays up to 200 names and phone numbers (stored in alphabetical order) 4 - Callers (Callers List)Accesses the last 200 calls received. 5 - Xfer (Transfer) Transfers the active call to another number 6 - Conf (Conference) Begins a conference call with the active call. Note: For more information about programming keys 3, 4, 5, and 6 to perform specific functions, see the "Programmable Keys" on page 40. 10 Model 53i IP Phone User Guide Methods for Customizing Your Phone There are two ways to customize specific options on your phone: · Using the Options key on the IP Phone · Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options the IP Phone UI. key and accessing These options allow you to customize the following phone settings. Option Number 1 Methods for Customizing Your Phone Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol 5. Time and Date Time Zone Daylight Savings Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 6. Language Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info User Password Administrator Menu (Password Protected) Restart Phone Phone Lock 2 3 4 5 6 7 Note: *The "Administrator Menu" options are administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your system administrator. Model 53i IP Phone User Guide 11 Methods for Customizing Your Phone Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number 1 Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info Phone Lock 2 3 4 12 Model 53i IP Phone User Guide Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. Use and to scroll through the list of options, or press the number corresponding to the Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option. 4. Change a selected option if applicable. 5. Press the Set or Done key to save the change. 6. Press the button, the 3 key, or the out saving changes. button at any time to exit with- Methods for Customizing Your Phone Reference For more information about customizing your phone using the available options from the IP Phone UI, see the section "Customizing Your Phone" on page 20. For more information about administrator options, contact your System Administrator. Model 53i IP Phone User Guide 13 Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone's IP address. To find your phone's IP address, see "Finding Your Phone's IP Address" on page 18. Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . The following logon screen displays. 2. At the prompt, enter your username and password and click Note: For a user, the default user name is "user" and the password field is left blank. 14 Model 53i IP Phone User Guide The Network Status window displays for the IP phone you are accessing.. Methods for Customizing Your Phone 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 53i IP Phone User Guide 15 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Status Descriptions The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. User Password - Allows you to change user password. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password. Programmable Keys - There are 6 function keys, 4 of which you can configure to perform the functions identified in the following list. · · · · · · · · · · none line speeddial do not disturb (DND) Busy Lamp Field (BLF) BLF List Auto Call Distribution (ACD) Directed Call Pickup Extensible Markup Language (XML) flash · · · · · · · · · · sprecode park pickup Last Call Return (lcr) Directory Callers List Conference Transfer Intercom Phone Lock Operation Expansion Module - Allows you to configure an additional 36 softkeys with a 536M Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Note: Not all functions in the table above apply to the Expansion Modules. Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. Reset - Allows you to restart the IP phone when required. 16 Model 53i IP Phone User Guide Headings Basic Settings Descriptions Preferences - Allows you to enable/disable the following: · Suppress DTMF Playback · Display DTMF Digits · Call Waiting · Play Call Waiting Tone · Stuttered Dial Tone · XML Beep Support · Status Scroll Delay · Incoming Call Interrupts Dialing · Goodbye Key Cancels Incoming Call · UPnP Mapping Lines · Message Waiting Indicator Line This category also allows you to configure: · incoming Intercom call settings · ring tones (global and per-line basis) · ring tone sets · time and date settings · language settings. Call Forward - Allows you to set a phone number destination for where you want calls forwarded. Call forward can be configured using a specific mode (off, all, busy, no answer, busy no answer) on a global or per-line basis. Methods for Customizing Your Phone Model 53i IP Phone User Guide 17 Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: · Network status including your phone's IP and MAC address · Local Area Network (LAN) port · PC port · Firmware version Use the following procedure to view the status of your phone using the IP Phone UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Phone Status. 3. Select the option you want to view: IP&MAC Address LAN Port PC Port Firmware Info The option you select displays to the LCD. Use the through the LCD display. and keys to scroll the Finding Your Phone's IP Address If you want to access your phone's options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone's IP address. IP Phone UI 1. Press the button on the phone to enter the Option List. 2. Select Phone Status and press the 4 key. 3 Phone Status =Next =Enter 18 Model 53i IP Phone User Guide 3. Select "IP&MAC Addresses" and press the 4 key. 1 IP&MAC Addresses =Next =Enter The IP address of your 53i IP phone displays in the "IP Address" field. IP Address: 10.40.50.112 =Next Phone Status via the Aastra Web UI =Exit After accessing your phone via the Aastra Web UI, the first screen to display is the phone's Status Screen. This screen is view only. It displays the Network Status of your phone which includes the following: · · · · · LAN Port PC Port MAC Address Hardware Information Firmware Information Phone Status Model 53i IP Phone User Guide 19 Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method. Ring Tones Table Configuration Method IP Phone UI Valid Values Global: Tone 1 Tone 2 Tone 3 Tone 4 Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per-Line: Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Default Value Global: Tone 1 Aastra Web UI Global: Tone 1 Per-Line: Global 20 Model 53i IP Phone User Guide Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: · US (Default - also used in Canada) · Mexico · United Kingdom · Italy · Germany · France · Europe (generic tones) · Australia When you configure the country's tone set, the country-specific tone is heard on the phone for the following: dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Customizing Your Phone Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone. (global configuration only) 1. Press 3. Select Tones. 4. Select Ring Tone. 5. Select the type of ring tone (Tone 1 through Tone 5, or Silent). 6. Select Set and then press 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 9. Press 4. The ring tone and tone set you select is immediately applied to the IP phone. . on the phone to enter the Options List. 2. Select Preferences. Model 53i IP Phone User Guide 21 Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 3. Select a value from the "Global Ring Tone" field. Note: *See the Ring Tones Table on page 20 for valid values. For per-line configuration: 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field. Note: See the Ring Tones Table on page 20 for valid values. 6. Click to save your changes. 22 Model 53i IP Phone User Guide Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Contrast Level. 4. Use the 3 and 4 nagivation buttons to increase or decrease the intensity of contrast lighting on the LCD. 5. Press Set to save your selection. Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 53i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider. Customizing Your Phone You can enable/disable the live dialpad using the IP Phone UI only. Enabling/Disabling Live Dialpad IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Live Dialpad. 4. Use the Change softkey to turn the live dialpad ON or OFF. 5. Press Done to save your selection. Model 53i IP Phone User Guide 23 Customizing Your Phone Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 53i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set: Audio Mode Option Description Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset. Choose this setting if you want to make or receive all calls using a handset or headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset. Incoming calls are sent to the handsfree speakerphone first when the button is pressed. By pressing the button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset. Incoming calls are sent to the headset first when the button is pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone. Headset Speaker/Headset Headset/Speaker 24 Model 53i IP Phone User Guide Headset Mic Volume The "Headset Mic Volume" option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. 5. Select the audio mode you want to use on your phone. Valid values are: Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your selection. 7. Select Headset Mic Volume. 8. Select the Low, Medium, or High volume level. 9. Press Done to save your selection. Customizing Your Phone Model 53i IP Phone User Guide 25 Customizing Your Phone Time and Date On the IP phones, you can configure the following: · · · · Time and date Time and date format Time zone Daylight savings time Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password protected. Contact your System Administrator for more information. · Time Servers (Administrator use only;password protected) Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format 1. Press 2. 3. 4. 5. 6. 7. 8. 9. on the phone to enter the Options List. Select Preferences. Select Time and Date. Select Set Time. Using the keys on the keypad, enter a time to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM. Press Set to save the time setting. Select Time Format. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h. Press Set to save the Time Format you selected. Set Date and Date Format 1. Select Preferences. 2. Select Time and Date. 3. Select Set Date. 4. Using the keys on the keypad, enter a date to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the date. 5. Press Set to save the date setting. 6. Select Date Format. 26 Model 53i IP Phone User Guide 7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: · · · · · · · · · · · Sun Jan 2 (Default) 2-Jan-00 2000 01 02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan · 02.01.2000 8. Press Set to save the Date Format setting. Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. 4. Press * to display a list of Time Zone options. A list of Time Zones display for different areas of the world. 5. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern. Note: For a list of the Time Zones values available on the IP Phone, see "Appendix A - Time Zone Codes.". Customizing Your Phone 6. Press Set to save the Time Zone setting. Set Daylight Savings Time 1. Select Preferences. 2. Select Time and Date. 3. Select Daylight Savings. 4. Select a Daylight Savings time from the list of options. Valid values are: · · · · OFF 30 min summertime 1 h summertime Automatic Note: The default for Daylight Savings is Automatic. 5. Press Set to save the Daylight Savings setting. Model 53i IP Phone User Guide 27 Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the "Time Format" field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time and time format you configure display on the phone's idle screen. 3. In the "Date Format" field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: · · · · · · · · · · · WWW MMM DD (default) DD-MMM-YY YYYY-MM-DD DD/MM/YYYY DD/MM/YY DD-MM-YY MM/DD/YY MMM DD DD MMM YYYY WWW DD MMM DD MMM Note: The date and date format you configure display on the phone's idle screen. · DD.MM.YYYY 4. Click to save your changes. 28 Model 53i IP Phone User Guide Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: · · · · · English (default) French Spanish German Italian Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. Customizing Your Phone IP Phone UI Use the following procedure to specify which language to use for the IP Phone UI. 1. Press on the phone to enter the Options List. 2. Select Language and press Enter.. The language setting displays a check mark indicating this is the current language on the IP Phone. 3. Using the and keys, scroll through the languages. Valid values are: English (English), Français (French), Español (Spanish), Deutsch (German), or Italiano (Italian). Default is English. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator. 4. Press Set to set the language on the phone. The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected. Model 53i IP Phone User Guide 29 Customizing Your Phone Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the "Webpage Language" field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default) French Spanish German Italian Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 30 Model 53i IP Phone User Guide User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password using the IP Phone UI, using the Aastra Web UI, you will need to: use that new password to log into the Aastra Web UI. use that new password when changing the user password via the IP Phone UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank). Setting a User Password IP Phone UI 1. Press on the phone to enter the Options List. Customizing Your Phone 2. Select User Password and press Enter. 3. At the "Current Password" prompt, enter the current user password and press Enter.. 4. At the "New Password" prompt, enter the new user password and press Enter. 5. At the "Enter Again" promot, re-enter the new user password and press Enter. A message, "Password Changed" displays on the screen. Model 53i IP Phone User Guide 31 Customizing Your Phone Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is "user" (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes. 32 Model 53i IP Phone User Guide Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank). Reset a User Password Use the following procedure to reset a user password. Aastra Web UI 1. Click on Operation->Phone Lock. Customizing Your Phone 2. In the "Reset User Password" field, click The following screen displays. . 3. In the "Current Password" field, leave this blank. 4. In the "New Password" field, enter a new password. 5. In the "Password Confirm" field, re-enter your new user password. 6. Click to save your settings. Model 53i IP Phone User Guide 33 Customizing Your Phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the button on the phone to enter the Options List. 2. Select Restart Phone. 3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click . 3. Click OK at the confirmation prompt. 34 Model 53i IP Phone User Guide Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: · At the path Options->Phone Lock on the IP Phone UI. · At the path Operations->Phone Lock on the Aastra Web UI. · At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 74. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: · Reset a user password. Clicking on the "Reset" button in the "Reset User Password" field displays a screen that allows you to enter and save a new user password. · Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emergency dial plan is 911|999|112|110. The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password. Locking/Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configured. IP Phone UI Lock the Phone 1. Press on the phone to enter the Options List. Customizing Your Phone 2. Select Phone Lock and press Enter. 3. At the "Lock the phone?" prompt, press Lock. The message "Phone is locked" displays. . Unlock the Phone 1. Press on the phone to enter the Options List. 2. At the prompt, "Password:", enter your user password and press Enter.. The phone unlocks. Model 53i IP Phone User Guide 35 Customizing Your Phone Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked". 36 Model 53i IP Phone User Guide Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services. You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services. Note: Contact your local phone service provider for available emergency numbers in your area. The following table describes the default emergency numbers on the IP phones. Emergency Number 911 999 112 Description A United States emergency number A United Kingdom emergency number An international emergency telephone number for GSM mobile phone networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Customizing Your Phone 110 You can set the emergency dial plan using the Aastra Web UI. Model 53i IP Phone User Guide 37 Customizing Your Phone Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a "|" between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3. Click to save the emergency dial plan to your phone. Reference For more advanced options you can set on your phone, see "Additional Features" on page 116. 38 Model 53i IP Phone User Guide Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone. Programmable Keys Multiple Line/ Call Appearance Keys Line Keys and Programmable Keys Multiple Line and Call Appearance Keys The 53i has 3 hard line/call appearance keys each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/ call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken offhook, the phone automatically selects a line for you. Line/Call Appearance Light Behavior Off Light flashes quickly Light is solid Light flashes slowly Line/Call Appearance Status Idle line or no call activity Ringing Connected Hold When you have more than one call, you can use the left and right navigation buttons (3 and 4) to scroll left and right to the different call information. Icons 3 and 4 will appear if there is call information either left, right or both sides of the current information you are viewing. The display shows which line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call. Model 53i IP Phone User Guide 39 Line Keys and Programmable Keys Programmable Keys There are six function keys on the 53i phone, 4 of which are programmable, located to the left of the paper label. Save Key Delete Key Directory Callers List Transfer Conference Programmable Keys Note: If a 536M Expansion Module(s) are attached to the phone, you can configure 36 additional keys on each Expansion Module (Phone allows up to 3 expansion modules totaling up to 108 additional softkeys). For more information about expansion modules, see "Model 536M Expansion Module" on page 135. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function. Key Function None Line Speeddial Do Not Disturb Busy Lamp Field (BLF) Description Indicates no setting for the key. Indicates the key is configured for line use. Indicates the key is configured for speeddial use. You can also configure a prefix for a speeddial number. Indicates the key is configured for "do not disturb" on the phone. Indicates the key is configured for Busy Lamp Field (BLF) use. User can dial out on a BLF configured key. (Maximum of 50 BLFs allowed on 536M Expansion Module.) Indicates the key is configured for BLF list use. User can dial out on a BLF List configured key. (For Sylantro Servers) Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users (agents). (For Sylantro Servers) Indicates the key is configured to allow you to intercept or pickup - a call on a monitored extension(s). BLF List Auto Call Distribution (ACD) Directed Call Pickup (DCP)/ Group Call Pickup (GCP) 40 Model 53i IP Phone User Guide Key Function