User manual AASTRA 55I IP PHONE - RELEASE 2.1

55i IP Phone User Guide Release 2.1 41-001200-00 Rev 01 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved. Software License Agreement Vertical Communication, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Vertical Communication by third party Suppliers, for distribution under the terms of this agreement. 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The information contained in this documentation is subject to change without notice. Copyright 2007 (under-license) All Rights Reserved. Software License Agreement Model 55i IP Phone User Guide iii Table of Contents Software License Agreement .................................................................................iii About this Guide ...................................................................................................... 1 Documentation ......................................................................................................... 1 Introduction .............................................................................................................. 2 Phone Features........................................................................................................ 2 Requirements.......................................................................................................... 3 Installation and Setup ............................................................................................. 3 Getting Started ......................................................................................................... 4 Plugging in and Starting the Phone ........................................................................ 4 Network Connected/Network Disconnected .......................................................... 7 Idle Screen .............................................................................................................. 8 IP Phone Keys and Key Descriptions ................................................................... 12 Key Descriptions .................................................................................................. 12 Methods for Customizing Your Phone ................................................................. 15 Phone Options via the IP Phone UI ....................................................................... 15 Phone Options via the Aastra Web UI .................................................................. 18 Phone Status ........................................................................................................... 22 Phone Status via IP Phone UI ............................................................................... 22 Finding Your Phone's IP Address ........................................................................ 23 Phone Status via the Aastra Web UI ..................................................................... 24 Customizing Your Phone....................................................................................... 25 Ring Tones and Tone Sets .................................................................................... 25 Contrast Level ....................................................................................................... 28 Backlight .............................................................................................................. 29 Live Dialpad ........................................................................................................ 31 Set Audio ............................................................................................................. 32 Time and Date ...................................................................................................... 35 Language .............................................................................................................. 41 User Password ...................................................................................................... 43 Resetting a User Password ................................................................................... 45 Restarting your phone ........................................................................................... 46 Phone Lock........................................................................................................... 47 Defining an Emergency Dial Plan ......................................................................... 49 Line Keys, Programmable Keys, and Softkeys ................................................... 51 Multiple Line and Call Appearances ..................................................................... 51 Softkeys and Programmable Keys ........................................................................ 52 State-Based Softkeys (Bottom Keys only) ........................................................... 55 Line Key ............................................................................................................... 59 Speeddial Key ....................................................................................................... 62 "Do not Disturb" (DND) Key ............................................................................... 66 Busy Lamp Field (BLF) Key................................................................................ 68 BLF List Key ........................................................................................................ 70 v Table of Contents Table of Contents Table of Contents Automatic Call Distribution (ACD) Key (for Sylantro Servers) .......................... 73 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ................. 78 XML Key .............................................................................................................. 81 Flash Key.............................................................................................................. 86 Sprecode Key ........................................................................................................ 87 Park/Pickup Keys ................................................................................................. 89 Last Call Return (lcr) Key (Sylantro Servers only) .............................................. 95 Services Key......................................................................................................... 97 Directory Key ....................................................................................................... 99 Callers List Key .................................................................................................. 101 Intercom Key ...................................................................................................... 103 None Key............................................................................................................ 105 Phone Lock Key ................................................................................................. 106 Deleting a Key .................................................................................................... 108 Making Calls ........................................................................................................ 109 Dialing a Number ............................................................................................... 109 Pre-dialing a Number .......................................................................................... 109 Using Handsfree Speakerphone ......................................................................... 110 Using a Headset .................................................................................................. 111 Using Intercom ................................................................................................... 113 Redial................................................................................................................... 115 Mute .................................................................................................................... 116 Receiving Calls..................................................................................................... 117 Answering an Incoming Call.............................................................................. 117 Sending an Incoming Call to Voicemail ............................................................. 118 Handling Calls...................................................................................................... 119 Placing a Call on Hold........................................................................................ 119 Transferring Calls ............................................................................................... 121 Conferencing Calls ............................................................................................. 122 Ending Calls ....................................................................................................... 128 Managing Calls .................................................................................................... 129 Directory List...................................................................................................... 129 Callers List........................................................................................................... 139 Call Forwarding .................................................................................................. 144 Missed Calls Indicator ........................................................................................ 148 Voicemail ........................................................................................................... 149 vi Table of Contents Additional Features ............................................................................................. 150 Star Codes ........................................................................................................... 150 Suppress DTMF Playback .................................................................................. 150 Display DTMF Digits.......................................................................................... 152 Enable/Disable Call Waiting .............................................................................. 153 Play Call Waiting Tone ...................................................................................... 155 Stuttered Dial Tone ............................................................................................. 156 XML Beep Support ............................................................................................. 157 Status Scroll Delay ............................................................................................. 158 Incoming Call Interrupts Dialing........................................................................ 159 Goodbye Key Cancels Incoming Calls................................................................ 161 UPnP Mapping Lines (for remote phones)......................................................... 163 Message Waiting Indicator.................................................................................. 165 Incoming Intercom Call Features ....................................................................... 166 Using Redial Key for "Last Number Redial" ..................................................... 168 Available Features Enabled by Administrators ................................................ 169 Outgoing Intercom Calls .................................................................................... 169 Missed Call Summary Subscription ................................................................... 169 Customizable Callers List Key ........................................................................... 170 Autodial (Hotline and Warmline)....................................................................... 170 Centralized Conferencing................................................................................... 170 Answer and Ignore Softkeys for XML Applications .......................................... 171 XML Softkey for Special Characters in XML Applications ............................... 171 "Hold" Feature Enhancement (for Broadsoft Servers)....................................... 171 Model 536M and 560M Expansion Modules..................................................... 172 Using the Expansion Modules............................................................................ 173 Troubleshooting Solutions ................................................................................... 176 Limited Warranty................................................................................................ 183 Appendix A - Time Zone Codes ..........................................................................A-1 Table of Contents vii About this Guide This guide explains how to use the basic features of your new 55i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 51i, 53i, 55i, 55i, and 55i CT IP Phone Administration Guide. Documentation · Aastra 55i IP Phone Installation Guide ­ Contains installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included in the box with your phone. · Aastra 55i IP Phone User Guide ­ Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from www.aastratelecom.com. · Aastra 51i, 53i, 55i, 57i, and 57i CT IP Phone Administration Guide ­ Contains advanced Administrator information and procedures for setting up the 55i IP Phone on a network. This Administrator Guide is intended for the System Administrator and can be downloaded from www.aastratelecom.com. About this Guide Model 55i IP Phone User Guide 1 Introduction Introduction This 55i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 55i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. Phone Features · 8 line graphical LCD screen (144 x 75 pixels) with white backlight · 12 programmable keys -- 6 Top keys: Programmable hard keys (up to 6 programmable functions) -- 6 Bottom keys: Programmable state-based softkeys (up to 20 programmable functions) · 4 call appearance lines with LEDs · Supports up to 9 call lines · Full-duplex speakerphone for handsfree calls · Headset support (modular connector) · Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer. · Inline power support (based on 802.3af standard) which eliminates power adapters. · AC power adapter (included) · Enhanced busy lamp fields* · Set paging* * Availability of feature dependant on your phone system or service provider 2 Model 55i IP Phone User Guide Requirements The 55i IP Phone requires the following environment: · SIP-based IP PBX system or network installed and running with a SIP account created for the 55i IP phone. · Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). · Ethernet/Fast Ethernet LAN (10/100 Mb) · Category 5/5e straight through cabling · Power source For Ethernet networks that supply in-line power to the phone (IEEE 802.3af): - For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. (No 48v AC power adapter required.) For Ethernet networks that DO NOT supply power to the phone: - For power, use the 48V AC Power Adapter (included) to connect from the DC power port on the phone to a power source. or - (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A PoE power injector is available as an optional accessory from Aastra Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 55i phone, please refer to the Aastra 55i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide. Introduction Model 55i IP Phone User Guide 3 Getting Started Getting Started The 55i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 55i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens. Checking for Firmware..... 4 Model 55i IP Phone User Guide DHCP: waiting for IP... The 55i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message "Updating Configuration". This may take a few moments while the phone downloads the latest updates. Updating configuration..... Checking for firmware... Do not unplug the phone! Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods. Getting Started 5 Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. Model 55i IP Phone User Guide Getting Started If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.. Network DSP . SIP Done 6 Model 55i IP Phone User Guide . L1 John Smith Sat Jan 1 12:18am Idle Screen Getting Started Model 55i IP Phone User Guide 7 Getting Started Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.. L1 John Smith Network Connected Sat Jan 1 12:18am If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display and the telephone status light turns on. John Smith L1 Network Disconnected Sat Jan 1 12:18am Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and displays the "Network Connected" prompt for a few seconds. However, if changes have been made to your phone's network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 55i IP Phone Installation Guide, the section "Connecting to the Network and to Power". Check with your system or network administrator for assistance. Note: f the phone displays "No Service" you can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your System Administrator. 8 Model 55i IP Phone User Guide Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. L1 John Smith Sat Jan 1 12:18am Note: Your System Administrator sets up your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator. The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above screen, the "L1" indicates John Smith is configured on Line 1. By default, the top programmable keys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You can configure the 6 top programmable keys with up to 6 functions, and the 6 bottom softkeys with up to 20 functions as required. Services Directory Callers List Intercom Getting Started Model 55i IP Phone User Guide 9 Getting Started Reference For more information about configuring the top programmable keys and the bottom softkeys, see "Softkeys and Programmable Keys" on page 53. For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections: · "Making Calls" on page 110. · "Handling Calls" on page 120. · "Managing Calls" on page 130. Idle Screen With Softkeys/Programmable Keys Configured If you or your administrator have configured softkey functions on your phone, the labels for those functions display on the screen. Programmable key functions (top keys) do not display on the LCD. For example, in the following illustration, "Home" and "Office" were configured as speeddial keys on the bottom set of softkeys and "Do Not Disturb" (DND) was configured on the top set of programmable keys. Note: The top programmable key descriptions do not display on the LCD. You can write the function assigned to the programmable key using the label provided for the phone. . DND Softkeys Configured Services Dir Callers L1 Icom DND John Smith Sat Jan 1 12:18am Home LCR Office Home LCR Office Idle Screen 10 Model 55i IP Phone User Guide Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. L1 John Smith 1 Voicemail Icon Sat Jan 1 12:18am Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system's star codes, please refer to the documentation for the voicemail system you are using. Getting Started Model 55i IP Phone User Guide 11 Getting Started Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follows: L1 John Smith > Dial Conf Xfer More This screen displays the following keys located on the bottom left of the screen: · Dial · Conf (Conference) · Xfer (Transfer) These keys are static and cannot be changed. A More softkey also displays at the bottom right of the screen if you have configured softkeys. For example, in the illustration below, the 55i has several bottom softkeys configured on the idle screen. A "More" key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a "More" displays for you to view additional softkeys. You can press the More softkey to toggle between the first and second screens to display all configured softkeys. L1 John Smith L1 John Smith Sat Jan 1 12:18am L1 John Smith > > Home LCR Office John Matt More Dial Conf Xfer More Home LCR Office John Matt More Idle Screen After Handset Pickup After Pressing "More" Note: The bottom set of 6 softkeys map to the current state-based configurable softkeys. 12 Model 55i IP Phone User Guide IP Phone Keys and Key Descriptions* The following sections describe the various 55i phone key functions, and how they help you make and manage your calls and caller information. IP Phone Keys and Key Descriptions* Key Descriptions The following table identifies the keys on the key panel of your 55i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options. Hold key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice simultaneously redials the last dialed number. Volume control key - Adjusts the volume for the handset, headset, ringer, and handsfree speaker. Model 55i IP Phone User Guide 13 IP Phone Keys and Key Descriptions* Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute). Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT arrow key erases the character on the left; pressing the RIGHT arrow key sets the option. 14 Model 55i IP Phone User Guide Keys Key Description Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions) By default, keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions. The following are the default functions for the programmable keys on the 55i IP phone: 1 - Services 2 - Dir 3 - Callers 4 - Icom 5 - None 6 - None Accesses enhanced features and services such as XML applications and voicemail, provided by third parties. Accesses the Directory List which displays up to 200 names and phone numbers (stored in alphabetical order) Accesses the Callers List which lists the last 200 calls received. Automatically connects with a remote extension for outgoing calls, and answers incoming intercom calls. No assigned function No assigned function IP Phone Keys and Key Descriptions* The following softkeys display when you pick up the handset: Dial - After entering a phone number from the keypad, you can press the Dial softkey to immediately dial the number. Conf - Begins a conference with the active call. Xfer - Transfers the active call to another number. Note: For more information about programming the programmable keys to perform specific functions, see the "Softkeys and Programmable Keys" on page 53. Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions). Note: For more information about programming the softkeys to perform specific functions, see the "Softkeys and Programmable Keys" on page 53. Model 55i IP Phone User Guide 15 Methods for Customizing Your Phone Methods for Customizing Your Phone There are two ways to customize specific options on your phone: · Using the Options key on the IP Phone · Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options the IP Phone UI. key and accessing These options allow you to customize the following phone settings. Option Number 1 Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol 5. Time and Date Time Zone Daylight Savings Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 6. Language Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info User Password Administrator Menu (Password Protected) Restart Phone Phone Lock 2 3 4 5 6 7 Note: *The "Administrator Menu" options are administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your system administrator. 16 Model 55i IP Phone User Guide Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number 1 Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info Phone Lock Methods for Customizing Your Phone 2 3 4 Model 55i IP Phone User Guide 17 Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the Options List. to scroll through the list, or press the num- 2. To go to an Option, use and ber corresponding to the Option. 3. Press the Show softkey, the button, or press the digit number of the corresponding option to select an option. 4. Use the softkeys that display for each option to change a selected option. 5. Press the Done button to save the change. 6. Press the button, the button, or the button at any time to exit without saving changes. References For more information about customizing your phone using the available options from the IP Phone UI, see the section "Customizing Your Phone" on page 26. For more information about administrator options, contact your System Administrator. 18 Model 55i IP Phone User Guide Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone's IP address. To find your phone's IP address, see "Finding Your Phone's IP Address" on page 24. Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . The following logon screen displays. Methods for Customizing Your Phone 2. At the prompt, enter your username and password and click . The Network Status window displays for the IP phone you are accessing. Note: For a user, the default user name is "user" and the password field is left blank.. Model 55i IP Phone User Guide 19 Methods for Customizing Your Phone . 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 20 Model 55i IP Phone User Guide The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Status Descriptions The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. User Password - Allows you to change user password. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password. Softkeys and XML - Allows you to configure up to 6 bottom softkeys with functions identified in the list below. Programmable Keys - Allows you to configure up to 6 top programmable keys with functions identified in the list below. Available Functions for Softkeys and Programmable Keys · · · · · · · · · · none line speeddial do not disturb (DND) Busy Lamp Field (BLF) BLF List Auto Call Distribution (ACD) Directed Call Pickup Extensible Markup Language (XML) flash · · · · · · · · · · sprecode park pickup Last Call Return (lcr) Directory Callers List Conference Transfer Intercom Phone Lock Operation Methods for Customizing Your Phone Expansion Modules - Allows you to configure an additional 36 softkeys with a 536M Expansion Module, or an additional 60 softkeys with a 560M Expansion Module if an it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Note: Not all functions in the table above apply to the Expansion Modules. Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. Reset - Allows you to restart the IP phone when required. Model 55i IP Phone User Guide 21 Methods for Customizing Your Phone Headings Basic Settings Descriptions Preferences - Allows you to enable/disable the following: · Static park call · Static Pickup call · Suppress DTMF Playback · Display DTMF Digits · Call Waiting · Play Call Waiting Tone · Stuttered Dial Tone · XML Beep Support · Status Scroll Delay · Incoming Call Interrupts Dialing · Goodbye Key Cancels Incoming Call · UPnP Mapping Lines · Message Waiting Indicator Line This category also allows you to configure: · incoming Intercom call settings · ring tones (global and per-line basis) · ring tone sets · time and date settings · language settings. Call Forward - Allows you to set a phone number destination for where you want calls forwarded. Call forward can be configured using a specific mode (off, all, busy, no answer, busy no answer) on a global or per-line basis. 22 Model 55i IP Phone User Guide Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: · · · · Network status including your phone's IP and MAC address Local Area Network (LAN) port PC port Firmware version Use the following procedure to view the status of your phone using the IP Phone UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Phone Status. 3. Select the option you want to view: IP&MAC Address LAN Port PC Port Firmware Info The option you select displays to the LCD. Use the through the LCD display. and keys to scroll the Phone Status Model 55i IP Phone User Guide 23 Phone Status Finding Your Phone's IP Address If you want to access your phone's options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone's IP address. IP Phone UI 1. Press to enter the Options List. 2. Use s to scroll down the list of options to Phone Status and press Select. Options List 1. Call Forward 2. Preferences 3. Phone Status 4. User Password - Select Done - 3. Use s to scroll to IP&MAC Addresses and press Select. Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info - Select Done - The following screen displays that specifies the IP Address and MAC Address of your phone. Use the IP Address to enter into your browser window to access the phone via the Aastra Web UI. For more information about using the Aastra Web UI, see "Phone Options via the Aastra Web UI" on page 19. IP&MAC Addresses IP Address: 192.168.0.100 MAC Address: 00-44-7D-18-03-26 Done - 24 Model 55i IP Phone User Guide Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone's Status Screen. This screen is view only. It displays the Network Status of your phone which includes the following: · · · · · LAN Port PC Port MAC Address Hardware Information Firmware Information Phone Status Model 55i IP Phone User Guide 25 Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method. Ring Tones Table Configuration Method IP Phone UI Valid Values Global: Tone 1 Tone 2 Tone 3 Tone 4 Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per-Line: Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Default Value Global: Tone 1 Aastra Web UI Global: Tone 1 Per-Line: Global 26 Model 55i IP Phone User Guide Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: · · · · · · · · US (Default - also used in Canada) Mexico United Kingdom Italy Germany France Europe (generic tones) Australia When you configure the country's tone set, the country-specific tone is heard on the phone for the following: dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Customizing Your Phone Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone. (global configuration only) 1. Press 3. Select Tones. 4. Select Ring Tone. 5. Select the type of ring tone (Tone 1 through Tone 5, or Silent). 6. Press Done. 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. on the phone to enter the Options List. 2. Select Preferences. Model 55i IP Phone User Guide 27 Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 3. Select a value from the "Global Ring Tone" field. Note: See the Ring Tones Table on page 26 for valid values. For per-line configuration: 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field. Note: See the Ring Tones Table on page 26 for valid values. 6. Click to save your settings. 28 Model 55i IP Phone User Guide Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. Display 1. Contrast Level 2. Backlight - Select Done - Customizing Your Phone 5. Use the 3 and 4 nagivation buttons to increase or decrease the intensity of contrast lighting on the LCD. L1 John Smith Tue May 17 10:19am L1 Hold 201 Keri March 6. Press Done to save your selection. Model 55i IP Phone User Guide 29 Customizing Your Phone Backlight The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following: · Always ON (Default) · Always OFF · Automatically turn ON the backlight when the phone is in use, and then automatically turn OFF the backlight when the phone is idle after a specified length of time. Auto backlighting sets the phone to turn off the backlighting after a period of inactivity; the idle period is user definable under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or state change on the phone. Setting the Backlight IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Backlight. Display 1. Contrast Level 2. Backlight - Select Done 5. Use the and navigation buttons to select the Backlight status for your phone. Default is "ON". Available options are: · Off · On (Default) · Auto 30 Model 55i IP Phone User Guide 6. If you selected "On" or "Off", press Done to save your setting. L1 John Smith Tue May 17 10:19am L1 Connected >201 Keri March 7. If you selected "Auto", press the Advanced softkey. Backlight Off On Auto Advanced Cancel Done 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. Customizing Your Phone L1 John Smith Tue May 17 10:19am L1 Ring 201 Keri March 9. Press Done to save your setting. Model 55i IP Phone User Guide 31 Customizing Your Phone Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 55i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider. You can enable/disable the live dialpad using the IP Phone UI only. Enabling/Disabling Live Dialpad IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Live Dialpad. Live Dialpad Live Dialpad is OFF - Change Cancel Done 4. Use the Change softkey to turn the live dialpad ON or OFF. 5. Press Done to save your setting. 32 Model 55i IP Phone User Guide Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 55i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set: Audio Mode Option Description Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset. Choose this setting if you want to make or receive all calls using a handset or headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset. Incoming calls are sent to the handsfree speakerphone first when the button is pressed. By pressing the button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset. Incoming calls are sent to the headset first when the button is pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone. Headset Speaker/Headset Customizing Your Phone Headset/Speaker Model 55i IP Phone User Guide 33 Customizing Your Phone Headset Mic Volume The "Headset Mic Volume" option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. Set Audio 1. Audio Mode 2. Headset Mic Volume - Select Done 5. Select the audio mode you want to use on your phone. Default is Speaker. Valid values are: Speaker (Default) Headset Speaker/Headset Headset/Speaker Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel Done 6. Press Done to save your setting. 34 Model 55i IP Phone User Guide 7. Select Headset Mic Volume. Set Audio 1. Audio Mode 2. Headset Mic Volume - Select Done 8. Select the Low, Medium, or High volume level. Default is Medium. Headset Mic Volume Low Medium High Cancel Done 9. Press Done to save your selection. Customizing Your Phone Model 55i IP Phone User Guide 35 Customizing Your Phone Time and Date On the IP phones, you can configure the following: · · · · Time and date Time and date format Time zone Daylight savings time Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password protected. Contact your System Administrator for more information. · Time Servers (Administrator use only;password protected) Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format Note: The time and time format you configure display on the phone's idle screen. 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Time. L1 >5566 John Smith Dial Conf Xfer 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the "Backspace" sofkey to move back a space and delete a character. Use the "AM/ 36 Model 55i IP Phone User Guide PM" softkey to specify either AM or PM for the time setting. Set Time Enter Time: 01:13am - Backspace - AM/PM 6. Press Done to save the setting. 7. Select Time Format. 8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h. Cancel Done - Time Format Time Format: 12h - Change Cancel Done 9. Press Done to save the Time Format you selected. Customizing Your Phone Set Date and Date Format Note: The date and date format you configure display on the phone's idle screen. 1. Select Preferences. 2. Select Time and Date. 3. Select Set Date. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 55i IP Phone User Guide 37 Customizing Your Phone 4. Using the keys on the keypad, enter a date to set on the IP phone. Use the "Backspace" sofkey to move back a space and delete a character. Set Date Enter Date (y-m-d): 2000-01-02 - Backspace Cancel Done 5. Press Done to save the setting. 6. Select Date Format. 7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: · · · · · · · · · · · · Sun Jan 2 (Default) 2-Jan-00 2000 01 02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02.01.2000 Date Format Sun Jan 2 2-Jan-00 2000-01-02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02.01.2000 8. Press Done to save the Date Format. Cancel Done - 38 Model 55i IP Phone User Guide Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done A list of Time Zones display for different areas of the world. 4. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern. Note: For a list of the Time Zones values available on the IP Phone, see "Appendix A - Time Zone Codes.". Customizing Your Phone Time Zone US-Aleutain US-Central US-Eastern US-Hawaii United States Cancel Done 5. Press Done to save the Time Zone setting. Model 55i IP Phone User Guide 39 Customizing Your Phone Daylight Savings Time 1. Select Preferences. 2. Select Daylight Savings. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done 3. Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are: · · · · OFF 30 min summertime 1h summertime Automatic (Default) Daylight Savings Off 30 min summertime 1h summertime Automatic Cancel Done 4. Press Done to save the Daylight Savings value you selected. 40 Model 55i IP Phone User Guide Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the "Time Format" field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Customizing Your Phone Note: The time and time format you configure display on the phone's idle screen. 3. In the "Date Format" field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: · · · · · · · · · · · WWW MMM DD (default) DD-MMM-YY YYYY-MM-DD DD/MM/YYYY DD/MM/YY DD-MM-YY MM/DD/YY MMM DD DD MMM YYYY WWW DD MMM DD MMM Note: The date and date format you configure display on the phone's idle screen. · DD.MM.YYYY 4. Click to save your settings. Model 55i IP Phone User Guide 41 Customizing Your Phone Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: · · · · · English (default) French Spanish German Italian Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. IP Phone UI Use the following procedure to specify which language to use for the IP Phone UI. 1. Press on the phone to enter the Options List. 2. Select Language and press Select. 3. Select English (English), Francais (French), Espanol (Spanish), Deutsch (German), or Italiano (Italian). Default is English. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator. 4. Press Done to set the language on the phone. The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected. 42 Model 55i IP Phone User Guide