hp deskjet 3820 series reference guide   Edition 1 January 2002 notice English The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. terms and conventions The following terms and conventions are used in this reference guide: terms The hp deskjet 3820 series printer may be referred to as the HP Deskjet 3820 printer, the HP Deskjet, or the HP printer. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > Hewlett-Packard > [hp deskjet printer] > release notes to view the release notes. cautions A Caution indicates possible damage to the HP printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. acknowledgements Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, AppleTalk, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Copyright 2002 Hewlett-Packard Company ii   reference guide English hp deskjet 3820 printer table of contents introducing the hp deskjet 3820 series printer. . . . . . . . . . . . . . . . . . . . . . . .1 what's in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 viewing the onscreen user's guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 buttons and lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 cancel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 print cartridge status symbol and light . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 resume button and light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 power button and light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Windows USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 contacting hp customer care center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 hp support by phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 obtaining hp repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 hp printer limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 product specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 iii   English iv   introducing the hp deskjet 3820 series printer what's in the box Thank you for buying an hp deskjet 3820 series printer! Your printer box contains the following items: English 1 2 4 5 3 6 7 1. printer 2. setup posters 3. this reference guide 4. printer software CD 5. black (hp 15) print cartridge 6. tri-color (hp 78) print cartridge 7. power cord If any of these items is missing from the box, talk to your HP dealer or contact the HP Customer Care Center. See "contacting hp customer care center" on page 13 for more information. connectivity USB cable Purchase a Universal Serial Bus (USB) 2.0 full speed compliant cable. Use with Windows 98, Me, 2000, XP, and Macintosh. parallel cable Purchase parallel cable type IEEE-1284 compliant. Use with Windows 95, 98, NT 4.0, Me, 2000, and XP. 1   finding information English Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help. see... hp deskjet 3820 series for information about... CD Begin with the printer software CD to setup the printer and install the printer software. The printer software CD provides setup instructions. · Installation and troubleshooting · Printer software and hardware setup platform Windows Windows setup poster Windows Macintosh setup poster Macintosh setup instructions Macintosh this reference guide Printer Assistant · · · · Printer box contents Additional installation troubleshooting HP Customer Care Center HP printer warranty Windows Macintosh · Onscreen user's guide for using, maintaining, and troubleshooting the printer; warranty statements, environmental statement; regulatory notices (For access instructions, see "viewing the onscreen user's guide" on page 3.) · HP Customer Care Center · Printing ideas · Shopping links to other HP products · Tools and updates Complete product information including: · Using, maintaining, and troubleshooting the printer · Warranty statement · Environmental statement and regulatory notices (For access instructions, see "viewing the onscreen user's guide" on page 3.) Known software compatibility issues. · Click Start > Programs > Hewlett-Packard >[hp deskjet printer] > release notes DOS systems information appears on page 4 of this reference guide. Windows Onscreen user's guide Macintosh release notes Windows this reference guide DOS 2   viewing the onscreen user's guide The onscreen user's guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur. English Windows When you install the printer software, the onscreen user's guide is installed automatically. Open the user's guide through the HP Printer Assistant, a tool that also provides: · Support through HP Customer Care Center Adobe Acrobat versions of the user's guide The user's guide is also available in the following languages: · Arabic · Greek · Hebrew · Turkish If you want to view the user's guide in one of these languages: 1. Double-click the hp printer assistant icon on your computer desktop. 2. Click the user's guide button on the HP · Printing ideas · Shopping links to other HP products · Tools and updates The hp printer assistant icon is displayed on the Windows desktop after you install the printer software. Printer Assistant screen. 3. Select user's guide is available in other languages at the bottom of the screen. 4. Insert the printer software CD into the Double-click the icon to open the hp printer assistant. computer's CD-ROM drive. 5. Select your language from the list that accessing the user's guide To view the user's guide: 1. Double-click the hp printer assistant appears. · If Acrobat Reader is installed on your computer, the user's guide is displayed. Use Acrobat 4.0 or later to view the user's guide. icon on your computer desktop. The HP Printer Assistant appears. 2. Click the user's guide button to display the guide's topics. You can also open the user's guide from the Start menu by clicking Start > Programs > Hewlett-Packard > [hp deskjet printer] > user's guide. · If Acrobat Reader is not installed on your computer, it is installed automatically, then the user's guide is displayed. 3   Macintosh Adobe Acrobat Reader 4.0 or later is required to view the user's guide on Macintosh computers. If you do not have Acrobat Reader, install it from the printer software CD. If you are a Mac OS X user, view the onscreen user's guide with Adobe Acrobat Reader 4.0 or later. If you use the Mac OS X Preview feature, you will not be able to navigate the onscreen user's guide. DOS In DOS operating systems, information is found in a text document called dosread.txt. This file is located on the printer software CD in the \djcp\ directory. For substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the enu\djcp\ directory. DOS support is not available in all languages and countries/regions. for this language... use this code... chs cht csy dan deu enu esm fin fra hun ita kor nld non plk ptb rus svc English To open the user's guide: 1. Insert the printer software CD into the Chinese, Simplified Chinese, Traditional Czech Danish German English Spanish Finnish French Hungarian Italian Korean Dutch Norwegian Polish Portuguese Russian Swedish computer's CD-ROM drive. The HP Deskjet screen is displayed. 2. Select the User's Manuals folder for your language. 3. Do one of the following: · Double-click the User's Guide icon if Acrobat Reader is installed on your computer. · Double-click the Reader Installer icon if Acrobat Reader is not installed on your computer. Adobe Acrobat Reader is installed automatically. After it is installed, double-click the User's Guide icon to display the user's guide. 4    buttons and lights English The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light cancel button Pressing the Cancel button cancels the current print job. power button and light The Power button turns the printer on and off. It may take a few seconds for the printer to turn on after pressing the Power button. The green light next to the Power button flashes when the printer is processing. Caution! Always use the Power button on print cartridge status symbol and light The light beside the Print Cartridge Status symbol flashes when a print cartridge is low on ink or incorrectly installed or the printer's top cover is open. the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause printer failure. resume button and light The Resume light flashes when an action is required such as loading paper or clearing a paper jam. When the action is completed, press the Resume button to continue printing. 5  ! print cartridges English using print cartridges The printer uses these print cartridges: print cartridge black 5. Remove the replacement print selection number product number c6615 cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom. tri-color c6578 1. pull tab to remove the plastic tape For more informations, see these sections in the onscreen user's guide: · "replacing print cartridges" · "maintaining print cartridges" · "print cartridge recovery" Caution! To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper strips. 6. Push the print cartridge firmly into the cradle. 7. Secure the cradle latch, then close the top cover. 8. Verify that plain paper is loaded in replacing a print cartridge To replace a print cartridge: 1. Press the Power button to turn on the the In tray, then print a calibration page to ali ...