NewportRG.book Page i Wednesday, April 24, 2002 6:32 PM english reference guide hp deskjet 5550 series NewportRG.book Page ii Wednesday, April 24, 2002 6:32 PM Edition 2 April 2002 notice english The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. terms and conventions The following terms and conventions are used in this reference guide: terms The hp deskjet 5550 series printer may be referred to as the HP Deskjet 5550 printer, the HP Deskjet, or the HP printer. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > Hewlett-Packard > [hp deskjet printer] > release notes to view the release notes. cautions A Caution indicates possible damage to the HP printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. acknowledgements Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, AppleTalk, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Copyright 2002 Hewlett-Packard Company ii NewportRG.book Page iii Wednesday, April 24, 2002 6:32 PM reference guide hp deskjet 5550 series printer english table of contents introducing the hp deskjet 5550 series printer. . . . . . . . . . . . . . . . . . . . . . . .1 what's in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 viewing the onscreen user's guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 buttons and lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 cancel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 print cartridge status symbol and light . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 resume button and light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 power button and light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Windows USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 contacting hp customer care center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 hp support by phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 obtaining hp repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 iii NewportRG.book Page iv Wednesday, April 24, 2002 6:32 PM hp printer limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 english 6-ink color printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 regulatory model number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 iv NewportRG.book Page 1 Wednesday, April 24, 2002 6:32 PM introducing the hp deskjet 5550 series printer what's in the box Thank you for buying an hp deskjet 5550 series printer! Your printer box contains the following items: english 1 5 2 6 7 3 4 1. 2. 3. 4. printer setup posters this reference guide printer software CD 8 5. power cord and power adapter or power adapter 6. black (hp 56) print cartridge 7. tri-color (hp 57) print cartridge 8. USB cable (Japan only) If any of these items is missing from the box, talk to your HP dealer or contact the HP Customer Care Center. See "contacting hp customer care center" on page 13 for more information. 1 NewportRG.book Page 2 Wednesday, April 24, 2002 6:32 PM connectivity english This printer has several connectivity options: · USB cable · parallel cable · network network Windows The printer can be connected to a network in one of two ways: · The printer can be connected directly to a computer on a network. For instructions on connecting the printer directly to a computer on a network, use the printer software CD and follow the onscreen network setup instructions. · The printer can be connected to a network with an HP Jetdirect Print Server. For instructions on connecting the printer to a network with an HP Jetdirect Print Server, use the printer software CD and the documentation that came with the HP Jetdirect Print Server. USB cable Purchase a Universal Serial Bus (USB) 2.0 full speed compliant cable. (In Japan only, a USB cable is included with the printer.) Use with Windows 98, Me, 2000, XP, and Macintosh. parallel cable Purchase parallel cable type IEEE-1284 compliant. Use with Windows 95, 98, NT 4.0, Me, 2000, and XP. Macintosh The printer can be connected to a network with an HP Jetdirect External Print Server that supports an AppleTalk connection. 2 NewportRG.book Page 3 Wednesday, April 24, 2002 6:32 PM finding information english Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help. see... hp deskjet 5550 series for information about... CD Begin with the printer software CD to setup printer and install printer software. The printer software CD provides setup instructions. · Installation and troubleshooting · Printer software and hardware setup for networking Macintosh setup instructions platform Windows Windows setup poster Windows Macintosh setup poster Macintosh this reference guide Printer Assistant · · · · Printer box contents Additional installation troubleshooting HP Customer Care Center HP printer warranty Windows Macintosh · Onscreen user's guide for using, maintaining and troubleshooting the printer; warranty statements, environmental statement; regulatory notices (For access instructions, see "viewing the onscreen user's guide" on page 4.) · HP Customer Care Center · Printing ideas · Shopping links to other HP products · Tools and updates Complete product information including: · Using, maintaining, and troubleshooting the printer · Warranty statement · Environmental statement and regulatory notices (For access instructions, see "viewing the onscreen user's guide" on page 4.) Known software compatibility issues. · Click Start > Programs > Hewlett-Packard > [hp deskjet printer] > release notes DOS systems information appears on page 5 of this reference guide. Windows Onscreen user's guide Macintosh release notes this reference guide Windows DOS 3 NewportRG.book Page 4 Wednesday, April 24, 2002 6:32 PM viewing the onscreen user's guide english The onscreen user's guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur. Windows When you install the printer software, the onscreen user's guide is installed automatically. Open the user's guide through the HP Printer Assistant, a tool that also provides: · Support through HP Customer Care Center Adobe Acrobat versions of the user's guide The user's guide is also available in the following languages: · Arabic · Greek · Hebrew · Turkish If you want to view the user's guide in one of these languages: 1. Double-click the hp printer assistant · Printing ideas · Shopping links to other HP products · Tools and updates The hp printer assistant icon is displayed on the Windows desktop after you install the printer software. icon on your computer desktop. 2. Click the user's guide button on the hp printer assistant screen. 3. Select user's guide is available in other languages at the bottom of the screen. 4. Insert the printer software CD into the Double-click the icon to open the hp printer assistant. computer's CD-ROM drive. 5. Select your language from the list that accessing the user's guide To view the user's guide: 1. Double-click the hp printer assistant appears. · If Acrobat Reader is installed on your computer, the user's guide is displayed. Use Acrobat 4.0 or later to view the user's guide. · If Acrobat Reader is not installed on icon on your computer desktop. The hp printer assistant appears. 2. Click the user's guide button to display the guide's topics. You can also open the user's guide from the Start menu by clicking Start > Programs > Hewlett-Packard > [hp deskjet printer] > user's guide. your computer, it is installed automatically, then the user's guide is displayed. 4 NewportRG.book Page 5 Wednesday, April 24, 2002 6:32 PM Macintosh Adobe Acrobat Reader 4.0 or later is required to view the user's guide on Macintosh computers. If you do not have Acrobat Reader, install it from the printer software CD. If you are a Mac OS X user, view the onscreen user's guide with Adobe Acrobat Reader 4.0 or later. If you use the Mac OS X Preview feature, you will not be able to navigate the onscreen user's guide. DOS In DOS operating systems, information is found in a text document called dosread.txt. This file is located on the printer software CD in the \djcp\ directory. For substitute the relevant code from the list below. To read the file in English, for example, open dosread.txt in the enu\djcp\ directory. DOS support is not available in all languages and countries/regions. for this language... Chinese, Simplified Chinese, Traditional Czech Danish German English Spanish Finnish French Hungarian Italian Korean Dutch Norwegian Polish Portuguese use this code... chs cht csy dan deu enu esm fin fra hun ita kor nld non plk ptb rus svc english To open the user's guide: 1. Insert the printer software CD into the computer's CD-ROM drive. The HP Deskjet screen is displayed. 2. Select the User's Manuals folder for your language. 3. Do one of the following: · Double-click the User's Guide icon if Acrobat Reader is installed on your computer. · Double-click the Reader Installer icon if Russian Swedish Acrobat Reader is not installed on your computer. Adobe Acrobat Reader is installed automatically. After it is installed, double-click the User's Guide icon to display the user's guide. 5 NewportRG.book Page 6 Wednesday, April 24, 2002 6:32 PM buttons and lights english The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer. 1. Cancel button 2. Print Cartridge Status light 3. Resume button and light 4. Power button and light cancel button Pressing the Cancel button cancels the current print job. power button and light The Power button turns the printer on and off. It may take a few seconds for the printer to turn on after pressing the Power button. The green light next to the Power button flashes when the printer ...