User manual POLYCOM VSX5000 - Reference Guide

product pic here Administrator's Guide for the VSX Series Version 8.5 May, 2006 Edition 3725-20235-010/A VSX Version 8.5 Trademark Information Polycom®, the Polycom logo design, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference ComposerTM, Global Management SystemTM, ImageShareTM, Instructor RPTM, iPowerTM, MGCTM, PathNavigatorTM, People+ContentTM, PowerCamTM, Pro-MotionTM, QSXTM, ReadiManagerTM, SirenTM, StereoSurroundTM, V2IUTM, Visual ConcertTM, VS4000TM, and VSXTM are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2006 Polycom, Inc. All rights reserved. Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. About This Guide The Administrator's Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSXTM systems. The guide covers the VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. The following related documents for VSX systems are available at www.polycom.com/videodocumentation: · · · · · Setting Up the System, which describes how to set up the hardware Getting Started Guide for the VSX Series, which describes how to perform video conferencing tasks Setup Sheets for your optional hardware Release Notes Integrator's Reference Manual for the VSX Series, which provides cable information and API command descriptions For support or service, please contact your Polycom® distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number and option key of your VSX system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________ Option Key: ____________________________________________________ iii Administrator's Guide for the VSX Series iv Contents 1 Introducing the VSX Series . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VSX Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VSX 3000 and VSX 3000A Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 VSX 5000 Set-top System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 VSX 6000 and VSX 6000A Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 VSX 7000 and VSX 7000s Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 VSX 7000e Component System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 VSX 8000 Component System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Breakthrough Video Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Industry-Leading Audio Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Rich Conference Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Enhanced User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Easy Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 2 Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . 2-1 System Back Panel Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 VSX 3000 and VSX 3000A Connector Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 VSX 5000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 VSX 6000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 VSX 6000A Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 VSX 7000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 VSX 7000s Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 VSX 7000e Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 VSX 8000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Positioning Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Positioning Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Positioning Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Connecting to Other Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Connecting Desktop Systems to the ISDN BRI Network . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Connecting Set-top and Component Systems to ISDN or Other Networks . . . . . . . . 2-14 v Administrator's Guide for the VSX Series Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Document Cameras to Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Cameras to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Cameras to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Desktop System as the Monitor for a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Monitors and Projectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Monitors to Set-Top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional TV Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VGA Monitor or Projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Monitors to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional TV Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VGA Monitor or Projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Microphones or a SoundStation VTX 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Polycom Microphones and the SoundStation VTX 1000 . . . . . . . . . . . . . . . . . . Connecting Polycom Microphones to Set-Top or Component Systems . . . . . . . . . . . . Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . . . . . . . . Connecting a SoundStation VTX 1000 to a Set-top or Component System . . . . . . . . . Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site . . . . . . . . . . . Connecting Powered Microphones or a Mixer to a VSX 8000 Component System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Speakers or Headphones to Desktop Systems . . . . . . . . . . . . . . . . . . . . . . Connecting Speakers to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Speakers to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing Speakers to Play Stereo from Far Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Content Sharing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting VCR/DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting a Visual Concert VSX to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting an ImageShare II to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Computers to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Closed Captioning Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting IR Sensors to VSX 8000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering On the VSX 3000 or VSX 3000A Desktop System . . . . . . . . . . . . . . . . . . . . . Powering On Set-top and Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 2-15 2-15 2-15 2-16 2-17 2-17 2-17 2-18 2-18 2-18 2-18 2-19 2-19 2-20 2-22 2-24 2-25 2-26 2-26 2-26 2-26 2-26 2-27 2-28 2-28 2-29 2-31 2-31 2-32 2-32 2-32 2-33 2-33 2-33 2-34 3 Configuring Network Use . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Connectivity Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring with the Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring IP Network Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifying H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Integration with Avaya Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi 3-1 3-2 3-3 3-4 3-6 3-6 3-7 3-9 Contents Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integration with Microsoft Live Communications Server (LCS) . . . . . . . . . . . . . . Adding and Removing Microsoft LCS Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . . . . . . . . . . H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the BRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the PRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Serial V.35/RS-449/RS-530 Network Interface . . . . . . . . . . . . . . . . . . Configuring Telephony with the SoundStation VTX 1000 . . . . . . . . . . . . . . . . . . . . . . . Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Directory Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Dialing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 3-12 3-13 3-14 3-15 3-16 3-18 3-19 3-19 3-21 3-24 3-27 3-28 3-30 3-31 3-31 3-32 3-33 3-33 3-34 4 Customizing the VSX System . . . . . . . . . . . . . . . . . . . . . . . 4-1 Designing Video Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Configuring Camera Settings and Video Quality Options . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Configuring Automatic Camera Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Configuring Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Configuring Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Adjusting the Monitor's Color Balance, Sharpness, and Brightness . . . . . . . . . . . 4-12 Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Configuring Content Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Configuring Content Display with People+Content IP . . . . . . . . . . . . . . . . . . . . . 4-14 Configuring Content Display with a Visual Concert VSX or ImageShare II . . . . 4-16 Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Recording a Call to Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Designing Audio Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Configuring General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Configuring StereoSurround Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25 Configuring VSX Systems for a Polycom Vortex Mixer . . . . . . . . . . . . . . . . . . . . . . . . . 4-26 Configuring Microphones Connected to Audio Inputs . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 Configuring Microphones Connected to Balanced Audio Inputs on a VSX 8000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28 Configuring RS-232 Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29 Configuring for Use with a Touch Panel Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29 Configuring for Use with a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 Designing the User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31 Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31 vii Administrator's Guide for the VSX Series Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . Screens that Require the Room Password for Access . . . . . . . . . . . . . . . . . . . . . . . Letting Users Customize the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Limiting What Users Can Do With the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the System for Specialized Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Passwords and Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Multipoint Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring with PathNavigator's Conference on Demand Feature . . . . . . . . . . Including More Than Three Other Sites in a Cascaded Call . . . . . . . . . . . . . . . . . Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Date, Time, and Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing the Workspace Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Designing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying Contacts on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a Screen Saver News Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing System Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Customized Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Ring Tones and Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Streaming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio Options for Closed Captioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Closed Captions for Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Via a Dial-Up Connection to the Systems' RS-232 Serial Port . . . . . . . . . . . . . . . . Via the System's Serial RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Via VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Via a Telnet Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Helping Users Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32 4-33 4-33 4-34 4-34 4-35 4-36 4-37 4-38 4-39 4-40 4-40 4-41 4-42 4-42 4-43 4-44 4-45 4-47 4-47 4-50 4-50 4-51 4-51 4-52 4-53 4-53 4-54 4-54 4-55 4-56 4-58 4-58 4-59 4-59 4-60 4-60 4-61 4-62 5 Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . 5-1 Using VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring a Room or Call with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a Localized System Name with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Implementing Basic Mode with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing System Profiles with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Directories with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Global Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 5-1 5-2 5-3 5-4 5-4 5-5 5-7 viii Contents Viewing the Management Servers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Requiring an Account Number for Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Adding My Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Requesting Technical Support from the Global Management System Administrator . 5-9 Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 6 System Usage and Statistics . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Call Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Content Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6-2 6-3 6-3 6-3 6-4 6-5 6-7 7 Diagnostics and General Troubleshooting . . . . . . . . . . . . . 7-1 Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 System Screens Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Diagnostic Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Power and Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13 Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17 Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23 Error Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29 System Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30 Network Interface Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31 How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-1 Video Source Output Examples for Multiple Monitors . . . . . . . . . . . . . . . . . . . . . . Appendix-1 Multipoint Dialing Speed Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-7 Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-8 Actions that Cause the System to Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-10 Q.850 Cause Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-11 PathNavigator Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-16 ix Administrator's Guide for the VSX Series Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices-1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1 x 1 Introducing the VSX Series Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, VSX systems provide natural video conferencing interaction through the most advanced video communications technology. VSX Models This section describes the standard components that come with the VSX Series systems. For technical specifications and detailed descriptions of features available for VSX models, please refer to the product literature available at www.polycom.com. Models with additional options are also available. For more information, please contact your Polycom distributor. This guide covers instructions for the following models. VSX set-top systems VSX component systems VSX desktop systems 1-1 Administrator's Guide for the VSX Series VSX 3000 and VSX 3000A Desktop Systems Two models of VSX 3000 and VSX 3000A are available -- IP only, and IP with ISDN. Name VSX 3000 VSX 3000A Component Description The VSX 3000 and VSX 3000A systems deliver high-quality, video communication in an all-in-one appliance that includes the camera, LCD screen, speakers, and microphone. Remote Control The remote control is designed to make it easy to set up and operate the system -- color-coded buttons correspond to system features. Connect the system to the IP network with the LAN cable. Connect the system to the ISDN with the BRI cables. LAN cable BRI cables (ISDN model) VGA cable Save space in your office by using the VGA cable to connect your computer to the system's 17" high-resolution XGA display. The power supply connects power to the system. Power supply Documentation · · · Read Me First Setting Up the VSX 3000 System or Setting Up the VSX 3000A System VSX documentation CD 1-2 Introducing the VSX Series VSX 5000 Set-top System The VSX 5000 system includes the following components. Name VSX 5000 Component Description The VSX 5000 is a compact, entry-level system with an all-electronic, built-in camera. Microphone The microphone provides audio input to the system. Remote Control The remote control is designed to make it easy to set up and operate the system -- color-coded buttons correspond to system features. Connect the system to the IP network with the LAN cable. Connect a monitor with the combination audio/video cable. LAN cable Combination audio/video cable Conference link cable Hardware kit Connect the microphone or the optional Visual ConcertTM VSX data collaboration unit with the conference link cable. The hardware kit includes: · · · · · Reusable cable ties Cable tie mounts Disks of hook-and-loop material Vinyl feet Batteries for the remote control Power supply The power supply and power cable connects power to the system. Documentation · · · Read Me First Setting Up the VSX 5000 System VSX Documentation Library on CD 1-3 Administrator's Guide for the VSX Series VSX 6000 and VSX 6000A Set-top Systems The VSX 6000 and VSX 6000A systems include the following components. Name VSX 6000 VSX 6000A Component Description The VSX 6000 and VSX 6000A systems are entry-level video conferencing systems for IP and SIP networks only. Microphone The microphone provides audio input to the system. Remote Control The remote control is designed to make it easy to set up and operate the system -- color-coded buttons correspond to system features. Connect the system to the IP network with the LAN cable. Connect a monitor with the combination audio/video cable. LAN cable Combination audio/video cable Conference link cable Hardware kit Connect the microphone or the optional Visual Concert VSX data collaboration unit with the conference link cable. The hardware kit includes: · · · · · Reusable cable ties Cable tie mounts Disks of hook-and-loop material Vinyl feet Batteries for the remote control Power supply The power supply and power cable connects power to the system. Documentation · · · Read Me First Setting Up the VSX 6000 System VSX Documentation Library on CD 1-4 Introducing the VSX Series VSX 7000 and VSX 7000s Set-top Systems The VSX 7000 and VSX 7000s systems include the following components. Name VSX 7000 VSX 7000s Component Description The VSX 7000 and VSX 7000s systems provide cutting-edge video conferencing technology for IP and other networks. Subwoofer and power The subwoofer provides additional depth to the sound, creating a high-quality sonic space comparable to a home theater system. Microphone The microphone provides audio input to the system. Remote Control The remote control is designed to make it easy to set up and operate the system -- color-coded buttons correspond to system features. Connect the system to the IP network with the LAN cable. Connect a monitor with the S-video cable. Connect the microphone or the optional Visual Concert VSX data collaboration unit with the conference link cable. The hardware kit includes: · · · · · Reusable cable ties Cable tie mounts Disks of hook-and-loop material Vinyl feet Batteries for the remote control Read Me First Setting Up the VSX 7000 System VSX Documentation Library on CD LAN cable S-Video cable Conference link cable Hardware kit Documentation · · · 1-5 Administrator's Guide for the VSX Series VSX 7000e Component System The VSX 7000e includes the following components. Name VSX 7000e Component Description The VSX 7000e is a video component system for medium-sized conferencing rooms. Connect monitors and third-party cameras with the S-video cables. S-Video cables Audio cable Connect the system's audio output to the monitor or to an external audio system. LAN cable Telephone cable Connect the system to the IP network with the LAN cable. Connect the system to a telephone line. Power cord Connect the system to a power source. Remote Control The remote control is designed to make it easy to set up and operate the system -- color-coded buttons correspond to system features. The hardware kit includes: · · · · · Reusable cable ties Cable tie mounts Disks of hook-and-loop material Vinyl feet Batteries for the remote control Hardware kit Rack-mount brackets and screws Attach the brackets to the system if you need to mount it in a rack. 1-6 Introducing the VSX Series Name Adapters Component Composite video adapters Null-modem adapters Description Use the composite video adapters with VCR cables. Use the null-modem adapters with a serial cable when connecting the VSX 7000e system to a modem for closed captioning. Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the VSX 7000e system's RS-232 ports. DB-15 to DB-9 adapter Documentation · · · Read Me First Setting Up the VSX 7000e System VSX Documentation Library on CD 1-7 Administrator's Guide for the VSX Series VSX 8000 Component System The VSX 8000 system includes the following components. Name VSX 8000 Component Description The VSX 8000 system is a compact component system for custom integration. Connect a monitor with the S-video cable. S-Video cable S-Video adapters Use with standard S-video cables to connect the main camera and alternate main monitor to the system's BNC connectors. Connect the system's audio output to the monitor or to an external audio system. Audio cable LAN cable Telephone cable Connect the system to the IP network with the LAN cable. Connect the system to a telephone line. Power cord Connect the system to a power source. Remote Control The remote control is designed to make it easy to set up and operate the system -- color-coded buttons correspond to system features. The hardware kit includes: · · · · · Reusable cable ties Cable tie mounts Disks of hook-and-loop material Vinyl feet Batteries for the remote control Hardware kit Rack-mount brackets and screws Attach the brackets to the system if you need to mount it in a rack. 1-8 Introducing the VSX Series Name Adapters Component Composite video adapters Null-modem adapter Description Use the composite video adapters with VCR cables. The spring cage (Phoenix) connectors fit the balanced audio inputs and outputs and infrared sensor connectors on the system, and allow you to re-terminate cables if necessary. Use the null-modem adapter with a serial cable when connecting the VSX 8000 system to a modem for closed captioning. DB-15 to DB-9 adapter Documentation Spring cage connectors Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the RS-232 ports, or to connect a camera other than the PowerCamTM to the main camera input. · · · Read Me First Setting Up the VSX 8000 System VSX Documentation Library on CD Key Features Breakthrough Video Quality · · Best for low bandwidth calls -- The H.264 standard provides consistent, high quality video at data rates up to 768kbps. Best for high bandwidth calls -- Polycom's own standards-based Pro-MotionTM H.263 50/60 fields per second video provides television-like quality for all VSX systems. In addition, the VSX 8000 supports Pro-Motion H.264 for the highest quality video available at date rates from 256kbps to 2Mbps. Adjustable bandwidth for content -- The call quality preference can be set to Content (90% content, 10% people), People (10% content, 90% people), or Both (50% content, 50% people). · 1-9 Administrator's Guide for the VSX Series Industry-Leading Audio Quality · Polycom StereoSurroundTM -- StereoSurround is standard in VSX systems. This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms. Integrated voice and video solution -- Integrate the Polycom Vortex® audio mixer with VSX set-top or component systems for custom-designed integrated room audio systems that ensure the highest quality audio in all VSX system video calls. · Rich Conference Experience · Integrated video system and conference phone -- Get the most out of your conference room equipment by integrating your VSX video conferencing system with the SoundStation VTX 1000® conference phone. High resolution content sharing -- Conference participants can share content easily from their computers with the Visual ConcertTM VSX for set-top systems, and the ImageShareTM II device for component systems. People+ContentTM IP, a software application, can also be used for sharing content on any VSX system. Document camera and VCR/DVD as a content source -- Specify a document camera or VCR/DVD as a content source. In a dual monitor configuration, the speaker will be on one monitor and the document camera or VCR/DVD image will be on the second monitor. See more with single-monitor systems -- Use Dual Monitor Emulation (split-screen viewing) to see near-site people, far-site people, and content on one monitor. Dual Monitor Emulation was designed for 16x9 displays, but it can be used with standard 4x3 displays effectively. Single monitor VGA for VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, or VSX 8000 -- Connect a VGA monitor or projector as your primary display device. Automatic camera tracking -- Configure VSX systems with a Polycom PowerCamTM Plus to track to the speaker's voice or to camera presets. Multipoint capabilities -- VSX 3000, VSX 3000A, VSX 7000, VSX 7000s, and VSX 7000e systems with an internal MCU can host multipoint calls that include up to four video sites, plus one audio site. The VSX 8000 provides multipoint support for calls that include up to six video sites, plus one audio site. · · · · · · 1 - 10 Introducing the VSX Series Enhanced User Experience · Customizable home screen -- Customize the home screen to support different types of users: -- Novice users -- Offer just a few options, so users need little or no training. -- Advanced users -- Provide a wide range of video conferencing features. · Customizable look and feel -- Set up the workspace to suit your environment. -- Screen colors and tones -- Change the colors, ring tones, and error tones to suit the décor and environment. -- Camera names and icons -- Name each video source and assign it an industry-specific icon so users can easily identify it during meetings. -- Support for ViewStation® users -- Configure the workspace with the classic ViewStation look to build on users' experience with ViewStation video conferencing systems. · Call Scheduler -- Use the calendar and call scheduling feature to schedule video conferences. The system automatically calls the site you selected on the date and time you specified. For recurring calls, you can indicate whether you want the system to automatically make the call daily, weekly, or monthly. Easy Installation · Firewall (UPnPTM) support -- VSX systems offer support for routers that support UPnP (Universal Plug and Play) NAT traversal, extending the reach of video conferencing systems into homes and small businesses. Easy configuration wizard -- The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or an ISDN. · 1 - 11 Administrator's Guide for the VSX Series Security · Use AES encryption -- Enable the AES encryption option to automatically encrypt calls to other AES-capable systems, without external encryption equipment. Connect encryption equipment to the system -- Add the optional serial V.35/RS-449/RS-530 network interface module to the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system. Use an optical dialing isolator -- The serial V.35/RS-449/RS-530 network interface module supports NSA-approved optical dialing isolators. Control remote access -- The local administrator can specify which remote management interfaces can be used -- FTP, Telnet, or the VSX Web interface. The local administrator can configure a separate password for remote management. Set the web access port -- Enhance call security by specifying the web access port to be used by VSX systems. Enable Security Mode -- Security Mode is based on Transport Layer Security (TLS) 1.0 using 168-bit Triple-DES. These protocols encrypt management communication over IP, preventing access by unauthorized users. · · · · · Remote Management · · · Room monitoring -- Administrators of VSX systems can monitor meeting rooms in or out of a call using the Web Director feature in VSX Web. Language independence -- Use VSX Web in your language to configure and administer systems running in any other language. Secure remote management -- The local administrator's password on the system prevents users from changing system configuration while allowing you to manage the system remotely. Remote system configuration -- Run the system setup wizard from your web browser to get the system up and running remotely. Call Detail Reports -- Access the system's call history from VSX Web. You can download the data to a spreadsheet application for sorting and formatting. Remote diagnostics -- Tools in VSX Web allow you to identify and correct issues that affect the user's experience. SNMP Reporting -- VSX systems send SNMP reports to indicate conditions. · · · · 1 - 12 2 Setting Up Your System Hardware This chapter provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each VSX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation. System Back Panel Views These illustrations identify the systems' back panel connectors. VSX 3000 and VSX 3000A Connector Panel The connectors face downward on the VSX 3000 and VSX 3000A systems. This is a view from underneath the system. Composite video input to system For video from camera or VCR/DVD Stereo output from system For desktop speakers Audio input to system For audio from VCR/DVD LAN port For IP or SIP calls, People+Content IP, and VSX Web Power connector For power supply Power switch (one of three) BRI ports For ISDN calls (Not present on IP-only systems) VGA input to system For computer to use system as a computer monitor 2-1 Administrator's Guide for the VSX Series VSX 5000 Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX RS-232 serial port For RS-232 device VCR/DVD input to system For VCR/DVD to play content into calls S-Video output from system For second S-Video monitor Power connector For power supply 24V 3A 2 101010 Power switch LAN 1 VGA LAN port For IP or SIP calls, People+Content IP, and VSX Web VGA output from system For VGA monitor or projector Audio output from system For main monitor audio, or for external speaker system S-Video output from system For main monitor 2-2 Setting Up Your System Hardware VSX 6000 Back Panel RS-232 serial port For RS-232 device Additional display connector For additional display adapter to connect a monitor or projector VCR/DVD input to system For VCR/DVD to play content into calls Power switch 0101 VGA 2 3 1 LAN Power connector For power supply S-Video output from system For main monitor Audio output from system For VCR/DVD to record call audio, or for external speaker system LAN port For IP or SIP calls, People+Content IP, and VSX Web Composite video output from system For VCR/DVD to record call video, or for composite TV monitor Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX 2-3 Administrator's Guide for the VSX Series VSX 6000A Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX RS-232 serial port For RS-232 device VCR/DVD input to system For VCR/DVD to play content into calls Power connector For power supply 2 101010 S-Video output from system For second S-Video monitor Not enabled if monitor 1 is VGA Power switch 24V 3A LAN 1 VGA LAN port For IP or SIP calls, People+Content IP, and VSX Web VGA output from system For VGA monitor or projector Audio output from system For external speaker system S-Video output from system For main monitor 2-4 Setting Up Your System Hardware VSX 7000 Back Panel RS-232 serial port For touch panel, second camera control, or other RS-232 device Additional display connector For additional display adapter to connect a monitor or projector 0101 VCR/DVD input to system For VCR/DVD to play content into calls S-Video input to system For additional camera Power switch 2 Power connector For subwoofer (houses power supply and optional network interface module) Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX VGA 2 3 1 LAN S-Video output from system For main monitor Audio output from system For VCR/DVD to record call audio, or for external speaker system LAN port For IP or SIP calls, People+Content IP, and VSX Web Composite video output from system For VCR/DVD to record call video, or for composite monitor 2-5 Administrator's Guide for the VSX Series VSX 7000s Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX RS-232 serial port For touch panel, second camera control, or other RS-232 device 2 VCR/DVD input to system For VCR/DVD to play content into calls S-Video input to system For additional camera Audio output from system For external speaker system VGA output from system For VGA monitor or projector Power switch 2 101010 Power connector For subwoofer (houses power supply and optional network interface module) LAN port For IP or SIP calls, People+Content IP, and VSX Web 24V 3A LAN 1 VGA S-Video output from system For second S-Video monitor VCR/DVD output from system For VCR/DVD to record calls S-Video output from system For main monitor 2-6 Setting Up Your System Hardware VSX 7000e Back Panel VCR/DVD input to system For VCR/DVD to play content into calls Line level audio input to system For ImageShare II, computer, or other audio source Network interface bay For network interface module Analog phone port For analog phone line Camera 1 control connector For camera 1 PTZ control S-Video input to system For main camera S-Video input to system For additional camera VGA input to system For ImageShare II or computer VGA output Power connector For power cord 90-250VAC 50/60Hz 4A 3 VCR/DVD 1 1 2 VGA PC CARD 2 IOIOIO 2 VGA 2 LAN VCR/DVD output from system For VCR/DVD to record RS-232 serial ports For touch panel, camera control, or other RS-232 device S-Video output from system For main monitor S-Video output from system For additional S-Video monitor Audio output from system For external speaker system VGA output from system For VGA monitor or projector Conference link For Polycom microphone or SoundStation VTX 1000 LAN port For IP or SIP calls, People+Content IP, and VSX Web 2-7 Administrator's Guide for the VSX Series VSX 8000 Back Panel VCR/DVD input to system For VCR/DVD to play content into calls Balanced audio input to system For mixer or powered microphones Network interface bay For network interface module Analog phone port For analog phone line IR sensor input to system For external IR sensor Camera 1 control connector For main camera PTZ control Camera 1 Y and C input to system For main camera S-Video input to system For a second camera VGA input to system For ImageShare II or computer VGA output Power connector For power cord 90-250VAC 50/60Hz 4A IR 3 VCR/DVD 1 1 2 VG A PC CARD 2 IOIOIO 1 2 VG A LAN Balanced audio output from system For external audio equipment VCR/DVD output from system For VCR/DVD to record RS-232 serial ports For touch panel, camera control, or other RS-232 device Monitor 1 Y and C output from system For main monitor Conference link For Polycom microphone or SoundStation VTX 1000 LAN port For IP or SIP calls, People+Content IP, and VSX Web S-Video output from system For additional S-Video monitor VGA output from system For VGA monitor or projector Audio output from system For external speaker system 2-8 Setting Up Your System Hardware Positioning the System Position the system so that the camera does not face toward a window or other source of bright light. Place the camera and display together so that people at your site face the camera when they face the far site display. Positioning Desktop Systems The VSX 3000 and VSX 3000A systems are personal video conferencing systems for the desktop. These systems include a video conferencing codec, 17-inch monitor, two microphones, and two speakers. To position the system: Place the VSX 3000 or VSX 3000A system on your desktop or on a table in a small conference room, leaving enough space so that you can connect the cables easily. 2-9 Administrator's Guide for the VSX Series If you need to place the system face-down to connect the cables, make sure that the camera does not touch the work surface. The weight of the system can damage the camera mount. Positioning Set-top Systems The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems are designed to be placed on top of a monitor. You can order a shelf that can be mounted on a wall or placed on top of a flat-panel monitor. If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the installation sheet that you received with the network interface module. To position the system: 1. The hardware kit you received with the system includes a pair of self-adhesive feet. If the monitor's chassis slopes back sharply, install the feet on the bottom of the system to stabilize it. Feet 2. Place the system in the desired location, with the rounded front portion hanging over the front of the monitor or shelf. Leave enough space to work, so that you can connect the cables easily. 3. Remove the packaging collar from around the VSX system camera. 2 - 10 Setting Up Your System Hardware Positioning Component Systems The VSX 7000e and VSX 8000 systems are designed to be placed on a tabletop or in an equipment rack. If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the installation sheet that you received with the network interface module. To position the system: 1. Install the mounting brackets on the system if you need to mount it in an equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf. 2. Place the system in the desired location. Leave enough space to work, so that you can connect the cables easily. 3. Place the camera on or near the monitor displaying the far site so that people look towards the camera during calls. Connecting to the LAN All VSX systems can be connected to a LAN to make IP calls. You must connect the system to a LAN to: · · · · Make IP or SIP calls Use the Global Directory Server Use VSX Web or People+Content IP Update system software using the Polycom Softupdate program The back panel view for your system shows the location of the LAN connector. Refer to the previous section, System Back Panel Views. The setup sheet for your system also provides this information. 2 - 11 Administrator's Guide for the VSX Series Connecting to Other Networks The following network interface modules are available with some VSX systems: · · · BRI -- Allows you to connect to an ISDN network using up to four BRI lines. PRI -- Allows you to connect to an ISDN network using a PRI line. V.35/RS-449/RS-530 -- Allows you to connect to third-party network equipment, including encryption equipment and RS-366 dialers. The table below shows the network interfaces available for each model. ISDN - BRI VSX 3000 VSX 3000A VSX 5000 VSX 6000 VSX 6000A VSX 7000 Built in to model with IP and ISDN Available in a separate housing Not Available Available ISDN - PRI Not Available Not Available Not Available Available V.35/RS-449/RS-530 Not Available Not Available Not Available Available Network interface modules fit into subwoofer housing VSX 7000s Available Available Available Network interface modules fit into subwoofer housing VSX 7000e Available Available Available Network interface modules fit into back panel VSX 8000 Available Available Available Network interface modules fit into back panel When you purchase a network interface module, you receive a setup sheet that shows how to install it in your system. 2 - 12 Setting Up Your System Hardware Connecting Desktop Systems to the ISDN BRI Network The VSX 3000 and VSX 3000A desktop systems are available with or without the built-in Quad BRI network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network. If you purchased the VSX 3000 or VSX 3000A system with IP and ISDN, you will need: · · NT-1 device, if the system will be connected to a network that provides a U interface Up to 4 BRI lines that will not be shared with other equipment If you connect fewer than four BRI ports on the system's network interface module, connect them in ascending order, starting with port 1. The diagram below shows a general view of how to connect the VSX 3000 or VSX 3000A system to the ISDN using the Quad BRI network interface. VSX 3000 or VSX 3000A with IP and ISDN NT-1 device (if not connecting to a PBX) ISDN 2 - 13 Administrator's Guide for the VSX Series Connecting Set-top and Component Systems to ISDN or Other Networks If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the setup sheet that you received with the network interface module. You will need the following network hardware: If your network is... BRI You will need · NT-1 device, if the system will be connected to a network that provides a U interface. Do not use an NT-1 device if your PBX network provides an S/T interface. Up to 4 BRI lines that will not be shared with other equipment. · If you connect fewer than four BRI ports on the system's network interface module, connect them in ascending order, starting with port 1. PRI (North America and Japan) · · · PRI (outside North America and Japan) · · · Serial V.35/RS-449/ RS-530 · PBX crossover cable, if required for your PBX. Channel Service Unit (CSU) -- not required if you connect the system to a PBX network. PRI line. 75 W coaxial adapter, if the network connection is via a 75 W coaxial cable. PBX crossover cable, if required for your PBX. PRI line. Third-party network equipment and cables. Contact your network equipment vendor to obtain the appropriate cables for the equipment you connect to this interface. If you use only one cable, connect it to port 1 of the network interface module and to the lowest-numbered port of the data communications equipment. The diagram below shows a general view of how network interface modules are connected in set-top and component VSX systems. Additional device Examples: Quad BRI -- NT-1 PRI -- CSU V.35/RS-449/RS-530 -- encryption equipment VSX system Network interface module Network 2 - 14 Setting Up Your System Hardware Connecting Cameras All VSX systems allow you to connect a second camera or other video source. The component systems require that you connect at least one camera so that your site can send video. Connecting Document Cameras to Desktop Systems You can connect a document camera to show detailed close-up views of printed documents or other small items. The VSX 3000 and VSX 3000A systems provide one composite video input. Refer to the system setup sheet for information about connecting a document camera. Connecting Cameras to Set-top Systems VSX 7000 and VSX 7000s systems provide an S-Video input for a second camera. You can connect a camera to the VCR video input on the VSX 5000, VSX 6000, or VSX 6000A system. On the VSX 6000 and VSX 6000A systems, the video input is for a composite video signal. Refer to the release notes for a list of supported PTZ cameras. VSX 5000, VSX 6000, and VSX 6000A systems do not provide pan/tilt/zoom (PTZ) control for a second camera. You can use the RS-232 serial port on the VSX 7000 or VSX 7000s system for camera control. Refer to your system's setup sheet for connection details. Connecting Cameras to Component Systems If you have a component system, you need to connect a camera to the system so that people at other sites can see your site. Refer to your system's setup sheet for connection details. The component systems provide S-video connections for two cameras. The VSX 8000 system provides the S-video signal to the main camera through BNC connectors. Refer to the release notes for a list of supported PTZ cameras. You can configure a VSX 7000e or VSX 8000 system with a Polycom PowerCam Plus to track to the speaker's voice or to camera presets. 2 - 15 Administrator's Guide for the VSX Series Points to note about automatic camera tracking with the PowerCam Plus camera: · · · · · Automatic camera tracking works best at distances of 15 feet (4.6 m) or less. Automatic camera tracking works best if you face the camera when you speak. Leave at least one foot (0.3 m) of space above, behind, to the right, and to the left of the camera. Echoes from nearby surfaces interfere with tracking. Automatic camera tracking works best in rooms with good acoustics. For information about user interface settings required for automatic camera tracking, refer to Configuring Automatic Camera Tracking on page 4-4. Using a Desktop System as the Monitor for a Computer You can use the VSX 3000 or VSX 3000A system as a high-resolution XGA display for your computer, as shown on the system setup sheet. To use the VSX 3000 or VSX 3000A system as the monitor for a computer: 1. Connect the VGA cable from the VGA connector on the back of the VSX 3000 or VSX 3000A system to the VGA connector on your computer. 2. To use the system's built-in speakers for your computer's audio, connect an audio cable from your computer to the audio input connector on the left side of the VSX 3000 or VSX 3000A system. 2 - 16 Setting Up Your System Hardware Connecting Monitors and Projectors If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system's setup sheet for connection details. The following table shows the different ways you can connect monitors to a VSX system. The main monitor is the monitor that displays the VSX system user interface. VSX System VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000 VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000 VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000 VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, VSX 8000 Main Monitor TV (NTSC or PAL) Second Monitor None TV (NTSC or PAL) TV (NTSC or PAL) TV (NTSC or PAL) VGA monitor VGA monitor Not available Make sure the settings on your monitor are appropriate for video conferencing applications. For more information about configuring your monitor's settings, refer to Adjusting the Monitor's Color Balance, Sharpness, and Brightness on page 4-12. Connecting Monitors to Set-Top Systems If you have a VSX 5000, VSX 6000A, or VSX 7000s system, you can use a VGA monitor instead of a TV monitor. You can add the optional components described in the following sections. Additional TV Monitor The set-top systems provide a second S-Video output for a TV monitor. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a second monitor. Because of their screen resolution, TV monitors are best for showing people and for playing recorded material from VCR or DVD players. 2 - 17 Administrator's Guide for the VSX Series VGA Monitor or Projector The set-top systems provide a VGA output for a computer monitor or projector. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a VGA monitor or projector. Because of their screen resolution, VGA monitors and projectors are best for showing content from computers. Connecting Monitors to Component Systems You can connect either a TV monitor or a VGA monitor to your VSX system. The component systems provide S-video connections for the main TV monitor. On the VSX 8000 system, the main monitor uses BNC connectors. You can add the optional components described in the following sections. Additional TV Monitor The component systems provide a second S-Video output for a TV monitor. This uses a standard mini-DIN connector. VGA Monitor or Projector The component systems provide a VGA output for a computer monitor or projector. 2 - 18 Setting Up Your System Hardware Connecting Microphones or a SoundStation VTX 1000 If you have a set-top system or a component system, you must connect at least one microphone or a SoundStation VTX 1000 conference phone so that your site can send audio. About Polycom Microphones and the SoundStation VTX 1000 Polycom microphones each contain three microphone elements for 360° coverage. The SoundStation VTX 1000 conference phone uses a similar design, and behaves the same way as a Polycom microphone. Microphone elements in the Polycom microphone Microphone elements in the SoundStation VTX 1000 conference phone Microphone coverage shown from above Monaural operation Using StereoSurround 2 - 19 Administrator's Guide for the VSX Series The microphone and the SoundStation VTX 1000 both pick up sound from the sides. For best audio, place the microphone or SoundStation VTX 1000: · · · On a hard, flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly. Near the people closest to the monitor. In large conference rooms, you may need more than one microphone. If you are using a SoundStation VTX 1000, you may need to connect its extension microphones. Connecting Polycom Microphones to Set-Top or Component Systems To pick up audio from your site, you must connect a microphone or a SoundStation VTX 1000 conference phone to the system. Refer to your system's setup sheet for connection details. You can use a Polycom microphone or a SoundStation VTX 1000 with the system, but the two may not be used together. You may place the microphones on the table, or you may mount them to the ceiling. A ceiling mount kit is available for Polycom microphones. You can connect two additional Polycom microphones to a VSX 7000, VSX 7000s, or component VSX system. 2 - 20 Setting Up Your System Hardware The following diagram shows microphone connection options for VSX set-top systems. . Any set-top or component system VSX 7000 or any component system VSX 7000 or any component system 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 The ferrite bead must be at the end connected to the system. 30 ft (9 m) 2457-20910-003 or 10 ft (3 m) 2457-20910-002 30 ft (9 m) 2457-20910-003 or 10 ft (3 m) 2457-20910-002 2 - 21 Administrator's Guide for the VSX Series Placing Polycom Microphones to Send Stereo from Your Site The VSX 7000, VSX 7000s, and component VSX systems allow you to send stereo using any valid number of Polycom microphones. If you use a single microphone to send stereo, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is not used. Stereo using one microphone Stereo using two microphones left left left right right right left Stereo using three microphones left left left right right right not used left right not used right not used left not used left right right not used left not used left right not used left right right 2 - 22 Setting Up Your System Hardware The following illustrations show microphone placement for different room layouts. One Microphone Two Microphones Three Microphones Round Table