User manual RICOH AFICIO C2500 - Reference Guide

Operating Instructions Troubleshooting 1 2 3 4 5 6 7 8 When the Machine Does Not Operate as Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine. Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor. Important Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes Some illustrations in this manual might be slightly different from the machine. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer. Caution: Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure. Two kinds of size notation are employed in this manual. With this machine refer to the inch version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products. Power Source 120V, 60Hz, 12A or more. Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.119 "Power Connection". Trademarks Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows: · The product name of Windows® 95 is Microsoft® Windows® 95 · The product name of Windows® 98 is Microsoft® Windows® 98 · The product name of Windows® Me is Microsoft® Windows® Millennium Edition (Windows Me) · The product names of Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional · The product names of Windows® XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition · The product names of Windows ServerTM 2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition · The product names of Windows® NT are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0 Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided. General Settings Guide Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables. Security Reference This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication. Copy/ Document Server Reference Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals. Facsimile Reference Explains Facsimile functions and operations. Printer Reference Explains Printer functions and operations. Scanner Reference Explains Scanner functions and operations. Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine. i Other manuals · PostScript3 Supplement · UNIX Supplement · Manuals for DeskTopBinder Lite · DeskTopBinder Lite Setup Guide · DeskTopBinder Introduction Guide · Auto Document Link Guide Note Manuals provided are specific to machine types. Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ii TABLE OF CONTENTS Manuals for This Machine ......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 1. When the Machine Does Not Operate as Wanted Indicators................................................................................................................3 Checking Machine Status and Settings...............................................................4 When an Indicator to the Right of a Function Key is Lit ....................................7 When You Have Problems Operating the Machine.............................................8 When a Job is Not Performed.............................................................................13 2. Troubleshooting When Using the Copy Function When a Message Appears...................................................................................17 When You Cannot Make Clear Copies ...............................................................20 When You Cannot Make Copies as Wanted ......................................................22 When Memory is Full ...............................................................................................25 3. Troubleshooting When Using the Facsimile Function Adjusting the Volume ..........................................................................................27 When a Message Appears...................................................................................30 When You Cannot Send or Receive Fax Messages as Wanted.......................37 When Memory is Full ...............................................................................................41 If an Error Report is Printed................................................................................ 42 Turning Off the Main Power / In the Event of Power Failure............................ 43 When an Error Occurs Using Internet Fax ........................................................44 Error Mail Notification...............................................................................................44 Error Report (E-Mail)................................................................................................44 Server-Generated Error E-mail ................................................................................44 4. Troubleshooting When Using the Printer Function When a Message Appears during Installation of the Printer Driver................45 Windows 95/98/Me...................................................................................................45 Windows 2000..........................................................................................................46 Windows XP, Windows Server 2003........................................................................46 Windows NT 4.0.......................................................................................................47 If USB Connection Fails ......................................................................................48 When a Message appears ...................................................................................49 Status Messages...................................................................................................... 49 Alert Messages ........................................................................................................50 Checking the Error Log ............................................................................................51 When You Cannot Print.......................................................................................52 Other Printing Problems .....................................................................................55 When PictBridge Printing Does Not Work.........................................................63 iii 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected .........................................................65 When You Cannot Send Scanned Files .............................................................66 When Stored Files Cannot be Accessed .................................................................66 When You Cannot Browse the Network to Send a Scanned File ............................66 When the TWAIN Driver Cannot be Started ............................................................ 66 When Stored Files Cannot be Edited.......................................................................67 When the Network Delivery Function Cannot be Used............................................67 Operations are Not Possible When Messages Appear............................................67 When a Message is Displayed ............................................................................68 When a Message is Displayed on the Control Panel ...............................................68 When a Message is Displayed on the Client Computer...........................................75 6. Adding Paper, Toner and Staples Loading Paper ...................................................................................................... 79 Loading Paper into the Paper Trays ........................................................................79 Loading Paper into the Large Capacity Tray............................................................ 81 Changing the Paper Size.....................................................................................83 Changing the Paper Size in the Paper Tray.............................................................83 Adding Toner........................................................................................................89 Inserting Toner ......................................................................................................... 90 Sending Fax Messages When Toner Has Run Out ................................................. 91 Used Toner ..............................................................................................................91 Maintenance .........................................................................................................92 Adjusting the Color Registration...............................................................................92 Auto Color Calibration ..............................................................................................94 Adding Staples.....................................................................................................96 Booklet Finisher .......................................................................................................97 500-sheet Finisher ...................................................................................................98 1000-sheet Finisher .................................................................................................99 Replacing the Stamp Cartridge ........................................................................100 7. Clearing Misfeeds Removing Jammed Paper .................................................................................103 Locating Jammed Paper ........................................................................................104 Removing Jammed Paper...................................................................................... 105 Removing Jammed Staples .............................................................................. 111 Booklet Finisher .....................................................................................................111 500-sheet Finisher .................................................................................................112 1000-sheet Finisher ...............................................................................................113 Removing Punch Waste ....................................................................................114 Booklet Finisher .....................................................................................................114 iv 8. Remarks Where to Put Your Machine .............................................................................. 117 Machine Environment ............................................................................................117 Moving....................................................................................................................118 Power Connection..................................................................................................119 Access to the Machine ...........................................................................................120 Maintaining Your Machine ................................................................................121 Cleaning the Exposure Glass.................................................................................121 Cleaning the Exposure Glass Cover ......................................................................122 Cleaning the Auto Document Feeder.....................................................................122 Cleaning the Dustproof Glass ................................................................................123 INDEX....................................................................................................... 125 v vi How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the "Safety Information" section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the "Safety Information" section of About This Machine. Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates where you can find further relevant information. [] Indicates the names of keys that appear on the machine's display panel. {} Indicates the names of keys on the machine's control panel. 1 2 1. When the Machine Does Not Operate as Wanted This section explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures. x: Misfeed indicator B: Add Paper indicator D: Add Toner indicator d: Add Staple indicator y: Empty Hole Punch Receptacle indicator Appears when a misfeed occurs. See p.103 "Removing Jammed Paper". Appears when paper-out condition occurrs. See p.79 "Loading Paper". Appears when toner runs out. See p.89 "Adding Toner". Appears when staples run out. See p.111 "Removing Jammed Staples". Appears when punch Receptacle Full. See p.114 "Removing Punch Waste". 3 When the Machine Does Not Operate as Wanted Checking Machine Status and Settings You can check the machine's system status. 1 Maintenance Info You can check the following items under [Maintenance Info]: · [Remaining Toner] Displays the amount of remaining toner. · [No Staples] Displays the amount of remaining staples. · [Punch Receptacle Full] Displays whether the hole punch receptacle is full. · [Paper Tray] Displays the paper type and size loaded in the paper tray. · [Output Tray Full] Displays whether the output tray is overloaded. · [Original Misfeed] Displays state of and solutions for original misfeeds. · [Paper Misfeed] Displays state of and solutions for paper jams. · [Cover Open] Indicates whether the front cover, duplex unit, etc, is open. Data Storage You can check the following items under [Data Storage]: · [HDD Remaining Memory] Displays the amount of available hard disk drive memory. · [HDD File(s)] Displays the total number of jobs stored in the hard disk drive. · [Print Job(s)] Displays the number of jobs for Hold print/Saved print/Locked print/Sample print. · [Fax TX / RX File(s)] Displays the number of TX standby files, Print memory lock files, and Reception print files stored in the hard disk drive. · [Memory Erase Status] Displays the status of memory data. 4 Checking Machine Status and Settings Machine Address Info You can check the following items under [Machine Address Info]: · [Fax No.] Displays the machine's fax number. · [H.323 Own Fax No.] Displays the machine's alias telephone number. · [SIP User Name] Displays the machine's SIP user name. · [Fax E-mail Account] Displays the machine's fax e-mail account. · [Machine IPv4 Address] Displays the machine's IPv4 address. · [Machine IPv6 Address] Displays the machine's IPv6 address. Inquiry You can check the following items under [Inquiry]: · [Machine Repairs] Displays the machine number and contact number that are required for service. · [Sales Representative] Displays your sales representative's telephone number. · [Supply Order] Displays the contact number for placing supply orders. · [Supply Details] Displays the name of toner, staples, transmission stamps, etc, used by the machine. 1 A On the control panel, press [System Status] on the control panel. 5 When the Machine Does Not Operate as Wanted B Press each tab and check its contents. 1 C After checking the information, press[Exit]. The previous screen returns. Note [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. For details about how to locate and remove misfeeds, see "Checking Jammed Paper" or "Removing Jammed Paper". Reference p.104 "Locating Jammed Paper". p.103 "Removing Jammed Paper". 6 When an Indicator to the Right of a Function Key is Lit When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel. Problem Documents and reports do not print out. Documents and reports do not print out. An error has occurred. Cause The paper output tray is full. There is no copy paper left. The function whose indicator is lit is defective. Solution Remove the paper from the tray. Add more paper. See p.79 "Loading Paper". Record the code number shown in the display and contact your service representative. See "When a Message displayed" of each chapter. You can use other functions normally. The machine is unable to connect to the network. A network error has occurred. · Check the displayed message and take an appropriate action. See "When a Message displayed" of each chapter. · Check that the machine is correctly connected to the network, and that the machine is correctly set. See "Network Settings", General Settings Guide. · Contact the administrator. · When the function key is still lit, even if you take the measures above, contact your service representative. 1 Note If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to "When a Message is Displayed" for the relevant function. Reference p.17 "Troubleshooting When Using the Copy Function". p.27 "Troubleshooting When Using the Facsimile Function". p.45 "Troubleshooting When Using the Printer Function". p.65 "Troubleshooting When Using the Scanner Function". 7 When the Machine Does Not Operate as Wanted When You Have Problems Operating the Machine 1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution Wait for the machine to get ready. Wait for the machine to get ready. Wait a little longer. "Please wait." ap- This message appears when you turn on the operation switch. pears. "Please wait." ap- This message appears when you change the toner cartridge. pears. Although the copier Functions other than the copier screen appears when function are not yet ready. the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Facsimile} or {Scanner} key. The machine has just been turned on and the User Tools screen is displayed,but the User Tools menu has items missing. The display is off. Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use. The screen contrast knob is turned to the dark position. Wait a little longer. Set the screen contrast knob to the light position to see the display panel properly. See "Control Panel",About This Machine. Press the {Energy Saver} key to cancel Energy Saver Mode. mode. Turn on the operation switch. Turn on the main power switch. The display is off. The machine is in Energy Saver mode. The operation switch is turned off. The main power switch is turned off. The scanned originals exceed the number of sheets/pages that can be stored in the hard disk. The display is off. Nothing happens when the operation switch is turned on. "Memory is full. Do you want to store scanned file?" appears. · Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File]. · Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File]. 8 When You Have Problems Operating the Machine Problem Cause Solution The main power indica- This occurs in the following cases: Close the exposure glass cover or ADF, and check if the machine is tor continues blinking · The exposure glass cover or communicating with a computer. and does not turn off ADF is open. when pressed. · The machine is communicating with external equipment. · The hard disk is active. · The dial-in function is being used when the facsimile unit is installed. "Self checking..." appears. The machine is performing image The machine may perform periodic maintenance during operations. adjustment operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready. You may have loaded the paper incorrectly. Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the bypass tray with the print side down. See p.82 "OrientationFixed Paper or Two-Sided Paper". · Remove the paper. See p.103 "Removing Jammed Paper". · Check the side fences are locked. See p.83 "Changing the Paper Size". Misfeeds occur frequently. The tray's end fence may not be set properly. · Remove the paper. See p.103 "Removing Jammed Paper". · Check the end fence is set properly. See p.83 "Changing the Paper Size". Misfeeds occur frequently. Paper of undetectable size has been loaded. · Remove the paper. See p.103 "Removing Jammed Paper". · When loading the paper of undetectable size, specify the paper size in "Tray Paper Size". See "Paper Size: Tray14",General Settings Guide and "Copy Paper",About This Machine. Misfeeds occur frequently. There is a foreign object on the finisher tray. · Remove the paper. See p.103 "Removing Jammed Paper". · Do not place anything on the finisher tray. It may cause a paper jam. 1 Original images are printed on the reverse side of the paper. Misfeeds occur frequently. The tray's side fences may not be locked. 9 When the Machine Does Not Operate as Wanted Problem An error message remains, even if misfed paper is removed. Cause Solution 1 Cannot print in duplex mode. Cannot print in duplex mode. Cannot print in duplex mode. · When a misfeed message ap- Clear misfed paper, and then pears, it remains until you open and close the front cover. open and close the cover as re- see p.103 "Clearing Misfeeds". quired. · Paper is still jammed in the tray. You cannot use paper in the bypass tray for duplex printing. [1 Sided Copy] is selected for Paper Type: Tray 1-4. You cannot select duplex printing if the paper type is set to [OHP], [Thin Paper], [Thick Paper 2] or [Thick Paper 3]. For duplex printing, select Tray 1-4 in copier mode or with the printer driver. Select [2 Sided Copy] for Paper Type: Tray 1-4. See "Paper Size: Tray1-4", General Settings Guide. Select a paper type that allows duplex printing. See "Paper Size: Tray 1-4", General Settings Guide. The user code entry screen is displayed. The Authentication screen appears. Users are restricted by user man- Enter the user code (up to eight agement. digits), and then press {q}. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set. Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine. "You do not have the privileges to use this function." is displayed. "You do not have The use of the function is restrict- Contact the administrator. ed to authenticated users only. the privileges to use this function." continues to be displayed even though you have entered a valid user code. Authentication failed. This user code is not allowed to use the function selected. Press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has finished. Inquire the user administrator for the correct login user name and login password. Contact the administrator. Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file. The entered login user name or login password is not correct. The machine cannot perform authentication. Authentication failed. The selected file(s) con- You have tried to delete files tained file(s) without without the authority to do so. access privileges. Only file(s) with access privileges will be deleted. 10 When You Have Problems Operating the Machine Document Server Problem "Exceeded max. Cause Solution The number of scanned pages ex- To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted. number of pages ceeds the capacity per file of the per file. Do you Document Server. want to store the scanned pages as 1 file?" appears. You forgot your password. 1 You cannot access a protected file without entering the password. Contact the administrator. To delete the files stored in the document server, select [Delete All Files in Document Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See "Delete All Files in Document Server", General Settings Guide. You can switch the Select File screen between [List] and [Thumbnail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See "Checking the Details of a Stored Document", Copy/Document Server Reference. Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. · Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. · Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print. You cannot find out what is stored in a file. You may not be able to ascertain the contents of a file simply from the file name. Memory frequently becomes full. The document server memory is full. 11 When the Machine Does Not Operate as Wanted Problem You want to check print quality before making a large print run. Cause Solution You can print a single copy with- Check print quality by printing out specifying the setting again. out only the first set using the {Sample Copy} key. To cancel a job in progress, first press [Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message "[Stop] key was pressed. Stop printing?" appears, press [Stop]. Pressing [Exit] displays the preview screen without a thumbnail. 1 "Original is be- Copier or Scanner function is in use. ing scanned by another function. Please wait." appears. The image data may have been corrupted. "Cannot display preview of this page." appears, and you can not check the thumb nail image. Note If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Copy Paper", About This Machine. 12 When a Job is Not Performed When a Job is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, facsimile, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called "Multi-accessing". Combination Chart 1 Function Compatibility The chart shows Function Compatibility when print priority is set to "Interleave". See "Print Priority", General Settings Guide. |: Simultaneous operations are possible. $: Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done. : Operation is enabled when the {Interrupt} key is pressed to interrupt the preceding operation. : Operation is performed automatically once the preceding operation ends. ×: The operation must be started once the preceding operation ends. (Simultaneous operations are not possible.) 13 When the Machine Does Not Operate as Wanted Mode after you select Copy Operations for Copying Stapling Sort Interrupt Copying Operations for Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception Printing Received Data Data Reception Printing Print Stapling Scanner Operations for Scanning Scanning TWAIN Scanning Document Server Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing from Document Server DeskTopBinder Sending a Facsimile from Document Server Web Document Server Printing Facsimile Printer 1 Mode before you select Copy Operations for Copying Stapling Sort Interrupt Copying Operations for Copying Copying Facsimile ××× | *1 *1 *1 *5 $$| $| | | | | $$$$$$| | | $$| $| | | | $$× $$| | | | *2 *2 *2 *2 *4 *4 *4 | *1 *1 *1 $$| $| | | | | $$× $$| | | | *2 *2 *2 *2 × × × × |× ||||| × × × × | × | | × × × ||| × × × | Transmission Transmission Oper- $ $ $ × × |× | ation/Manual Reception Operation Scanning an orig- × × × × × × × | × | inal for Memory Transmission Memory Trans- | | | | | | | | | | mission *3 *3 *3 Immediate Transmission *3 *3 | | | | $$$$$$| | | | | | | $$× × × × | | | *2 | | | | | | | | | | | | *7 × × × × × × × | × | | | | | $$× × × × | | *2 Memory Reception | | | | | | | | | | | | | | | | | | | | | | | Reception *3 *3 *3 *7 Printing Received Data | | | | | | | | | | × | | | | | || | | | | | *7 *7 Printer Data Reception Printing Print Stapling Operations for scanning Scanning | | | | | | | | | | | | | || | | | | | ||| | | | | | | | | | || | | | | | | | *5 | | | | | | | | | || | | | | | *4 *4 *4 Scanner $$$ $$$ *2 *2 $$| | | | $ $$| $| | | | | × × × $$| | | | *2 *2 *2 $$$$| | | | | × × TWAIN Scanning × × × × × × × × × |||||× × × × × |||| 14 When a Job is Not Performed Mode after you select Copy Operations for Copying Stapling Sort Interrupt Copying Operations for Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception Printing Received Data Data Reception Printing Print Stapling Scanner Operations for Scanning Scanning TWAIN Scanning Document Server Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing from Document Server DeskTopBinder Sending a Facsimile from Document Server Web Document Server Printing Facsimile Printer 1 Mode before you select Document Server Operations for $$$ Document Server Scanning a Docu- $ × × ment to Store in Document Server Printing from $| | Document Server $$| $| | | | | $$$× × × | | | $× | × | | | | | $$× × × × | | | *2 |||||||||||||||||| *4 *6 *6 *6 DeskTopBinder Printing from ||||||||||||||||||||||| Document Server *4 Sending a Fac| | | | | | | | | | | | | | | | | | | | | | simile from Document Server Web Document Printing ||||||||||||||||||||||| Server *4 *1 *2 *3 *4 *5 *6 *7 Simultaneous operations are only possible after the preceding job documents are all scanned and the {NextJob} key appears. You can scan a document after the preceding job documents are all scanned. Operation is possible when extra lines are added. During stapling, printing automatically starts after the current job. Stapling is not available. Simultaneous operation become possible after you press the {NextJob} key. During parallel reception, any subsequent job is suspended until the receptions are completed. 15 When the Machine Does Not Operate as Wanted Note Stapling cannot be used at the same time for multiple functions. 1 If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in "Print Priority". This setting is factory-preset to "Display mode". For setting of Printing Priority Function, see "Print Priority", General Settings Guide. When Booklet Finisher, 500-sheet Finisher or 1000-sheet Finisher is installed on the machine, you can specify the output tray where documents are delivered. See "Output tray settings", General Settings Guide. While printing is in progress, scanning a document using another function may take more time. 16 2. Troubleshooting When Using the Copy Function This section explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important For messages that are not listed here, see "When You Have Problems Operating the Machine". Message Cause Improper original is placed. Solution Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See "Sizes difficult to detect", Copy/Document Server Reference. Place the original on the exposure glass. See "Placing Originals on the Exposure Glass" and "Sizes difficult to detect", Copy/Document Server Reference. Place your originals. Change the orientation of the original. If you press the {Start} key, copy will start onto the selected paper. Select the proper paper size. See "Sort", Copy/Document Server Reference. The following paper sizes are available for Punch mode: A3L, B4L, A4KL, B5KL, A5K, 11"×17"L, Legal(81/2"×14")L, Letter(81/2"×11")KL, Half Letter (51/2"×81/2"), Excecutive (71/4"×101/2")KL, F/GL (8"×13")K, Foolscap (8"×13")L, Folio (81/4"×13")L ,8KL, 16KKL. Select one of these sizes. Cannot detect original size. Cannot detect original size. Improper original is placed. Cannot detect original size. Check original orientation. Check paper size. Rotate Sort is not available with this paper size. Original is not placed. Original is not placed in a proper orientation. Improper paper size is set. A size of paper for which Rotate Sort is not available is selected. The Punch function cannot be Cannot punch this paper size. used with paper size selected. 17 Troubleshooting When Using the Copy Function Message Cause Solution Check the stapler capacity. See "Supplementary Informations", Copy/Document Server Reference. Select a paper size that can be used in Staple mode. See "Supplementary Informations", Copy/Document Server Reference. Stapling capaci- The number of sheets per set is over the staple capacity. ty exceeded. 2 Cannot staple paper of this size. The Staple function cannot be used with paper size selected. A paper size not available in Du- The following paper sizes are Duplex is not plex mode has been selected. available for Duplex mode: A3L, available with B4L, A4KL, B5KL, A5K, this paper size. 11"×17"L, Legal(81/2"×11")L, Letter(81/2"×11")LK,Half Letter (51/2"×81/2")L,Excecutive (71/4"×101/2")KL,F/GL (8"×13")K, Foolscap(8"×13")L, Folio(81/4"×13")L, 8KL, 16KKL. Select one of these sizes. Maximum number of sets is nn. (A figure is placed at n.) The number of copies exceeds the maximum copy quantity. You can change the maximum copy quantity. See "Max. Number of Sets", General Settings Guide. File being stored exceeded max. number of pages per file. Copying will be stopped. Magazine or Booklet mode is not available due to mixed image mode. Orig. is being scanned by another function. Please wait. The scanned originals have too Press [Exit], and then store again many pages to store as one docu- with an appropriate number of ment. pages. You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer. Make sure originals for the Magazine or Booklet function are scanned using the same function. Document Server or Scanner function is in use. To cancel the job in process, press [Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning? " appears, press [Cancel]. 18 You do not have the privileges to use this function. This user code is not allowed to use the function selected. Contact the administrator. When a Message Appears Message Cause This user code is not allowed to use the function selected. Solution If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has finished. Inquire the user administrator for the correct login user name and login password. Contact the administrator. Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file. You do not have the privileges to use this function. 2 Authentication has failed. Authentication has failed. The entered login user name or login password is not correct. The machine cannot perform authentication. You have tried to delete files The selected without the authority to do so. file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted. Please wait. The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. Wait until the message disappears. Do not switch off the power while this message is displayed. Reference p.8 "When You Have Problems Operating the Machine" 19 Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Copies appear dirty. Cause Image density is too high. Solution Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Reference. 2 Copies appear dirty. Auto Image Density is not select- Adjust the auto density. See "Aded. justing Copy Image Density", Copy/Document Server Reference. Image density is too high. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Reference. The reverse side of an original image is copied. The reverse side of an original image is copied. A shadow appears on copies if you use pasted originals. Auto Image Density is not select- Adjust the auto density. See "Aded. justing Copy Image Density", Copy/Document Server Reference. Image density is too high. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Reference. Change the orientation of the original. Put mending tape on the pasted part. The same copy area is dirty whenever making copies. The same copy area is dirty whenever making copies. The exposure glass, scanning glass, or ADF is dirty. [Original Type Select] is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded. Image density is too light. Clean them. See p.121 "Maintaining Your Machine". Press [Others], select [Generation Copy], and then begin copying. See "Generation Copy", Copy/Document Server Reference. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Reference. Copies are too light. Copies are too light. A light copy may result when Use the recommended paper. See you use damp or rough grain pa- "Copy Paper", About This Maper. chine. Contact your service representative. Copies are too light. Toner cartridge is almost empty. Add toner. See p.89 "Adding Toner". 20 When You Cannot Make Clear Copies Problem Copies are too light. Cause The paper is damp. Solution Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Set originals correctly. See "Placing Originals", Copy/Document Server Reference. Select the proper paper size. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Clean them. See p.121 "Maintaining Your Machine". Clean them. See p.121 "Maintaining Your Machine". Add toner. See p.89 "Adding Toner". When using the exposure glass, face the originals down. When using the ADF, face them up. Place the original on the exposure glass at a slight angle. Parts of images are not copied. Parts of images are not copied. Images appear only partially colored. The original is not set correctly. 2 The correct paper size is not selected. The paper is damp. Colored lines appear. White lines appear. White lines appear. Copies are blank. The exposure glass or scanning glass is dirty. The exposure glass or scanning glass is dirty. When D is blinking, toner is beginning to run out. The original is not set correctly. A moiré pattern is produced on copies. Your original has a dot pattern image or many lines. Black spots appear on the copy of a photographic print. Because of high humidity, the photographic print has stuck to the exposure glass. Place the print on the exposure glass in either of the following ways: · Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency. · Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or auto-document feeder (ADF) open when copying. 21 Troubleshooting When Using the Copy Function When You Cannot Make Copies as Wanted This section explains likely causes of and possible solutions for unclear copies. 2 Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of the machine. upper limit markings on the side fences of the paper tray or bypass tray. See "Copy Paper", About This Machine. Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See "Copy Paper", About This Machine. Misfeeds occur frequently. The copy paper is wrinkled or has been folded/creased. Use recommended paper.Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Use recommended paper. Do not use paper that has been already copied or printed onto. See "Copy Paper", About This Machine. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Use recommended paper. See "Copy Paper", About This Machine. Remove jammed staples. See p.111 "Removing Jammed Staples". Check the stapler capacity. See "Supplementary Informations", Copy/Document Server Reference. Turn the copy paper over in the tray. Misfeeds occur frequently. Printed paper is being used. Copy paper becomes creased. The paper is damp. Copy paper becomes creased. Copies are not stapled. The paper is too thin. There are jammed staples in the stapler. The number of copies exceeds the capacity of the stapler. Copies are not stapled. Copies are not stapled. Copy paper is curled. 22 When You Cannot Make Copies as Wanted Problem Cause Solution Check the correct position to place the originals. See "Staple", Copy/Document Server Reference. Check the combination of functions and make the settings again. See "Function Compatibility", Copy/Document Server Reference. You can interrupt copying when the memory becomes full. See "Memory Full Auto Scan Restart", General Settings Guide. Staples are wrongly po- Originals are not set correctly. sitioned. You cannot combine several functions. Selected functions cannot be used together. 2 When sorting, the pages are divided into two blocks. Paper does not output during printing with stapling. The copy is grayed out or a text pattern appears in the background of the copy. Print is slanted. The memory became full in the middle of sorting and the pages were delivered in two blocks. When you stop printing while us- Press the {Clear modes} key and ing the staple function, papers cancel copy settings, including not stapled during printing may stapling. be left in the staple unit. You have copied a copy-guarded document protected from unauthorized copying. The side fences in the paper feed tray is not locked. Check the document. See "Using [Data Security for Copying] ", Printer Reference. Make sure the side fence is locked. See p.83 "Changing the Paper Size". Print is slanted. Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.79 "Loading Paper". The front cover is open. Make sure the right and lower right covers are properly closed. Edit Problem Cause Solution Select A3L for A4K originals and A4 for A5 originals (when copying at a ratio of 100%). Make the margin width narrower. You can adjust it between 299mm (0.1"-3.9"). See "Erase Border Width" and "Erase Centre Width", General Settings Guide. In Double Copies Combination of original and mode, parts of the orig- copy paper is not correct. inal image are not copied. In Border, Centre, or You set a wide erased margin. Centre/ Border mode, parts of the original image are not copied. In Border, Centre, or Originals are not scanned correct- Place the originals correctly. Centre/ Border mode, ly. parts of the original image are not copied. 23 Troubleshooting When Using the Copy Function Problem Cause Solution Set a narrower margin with User Tools. You can set the width between 0-30 mm (0"-1.2"). See "Front Margin: Left/Right", "Back Margin: Left/Right", "Front Margin: Top/Bottom" and "Back Margin: Top/Bottom", General Settings Guide. Set a narrower margin with User Tools. You can set the width between 0-30 mm (0"-1.2"). See "Front Margin: Left/Right", "Back Margin: Left/Right", "Front Margin: Top/Bottom" and "Back Margin: Top/Bottom", General Settings Guide. In Margin Adjustment You set a wide erased margin. mode, parts of the original image are not copied. 2 In Margin Adjustment There is a lack of margin space on mode, parts of the orig- the opposite side of the binding inal image are not cop- position. ied. In Image Repeat mode, the original image is not copied repeatedly. You selected copy paper the same Select copy paper larger than the size as the originals, or you did originals or select the proper renot select the proper reproducproduction ratio. tion ratio. Stamp Problem The stamp position is wrong. Cause The paper orientation is wrong. Solution Check the paper orientation and stamp position. Combine Problem You cannot make a book from Booklet or Magazine mode by folding copies. When using Combine, parts of the image are not copied. Cause Solution You selected a setting ("Open to Change the setting. See "Orientaleft"or "Open to right") that does tion: Booklet, Magazine", Genernot match the orientation of orig- al Settings Guide. inals. You specified a reproduction ra- When you specify a reproduction tio that does not match the sizes ratio using Manual Paper Select of your originals and copy paper. mode, make sure that the ratio matches your originals and the copy paper. Select the correct reproduction ratio before using Combine mode. You placed the originals in the in- When placing a stack of originals correct order. in the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied. Copies are not in correct order. 24 When You Cannot Make Copies as Wanted Duplex Problem Cannot print in duplex mode. Cannot print in duplex mode. Cannot print in duplex mode. Cause Solution You have loaded paper on the by- Remove paper loaded on the bypass tray. pass tray. Load paper in another tray. You have loaded paper exceeding 90 g/m2. You have selected a tray which is set to [1 Sided Copy] in [Tray Paper Settings] in [System Settings]. Change the paper. Set the tray to [2 Sided Copy] in [Tray Paper Settings] in [System Settings]. See "System Settings", General Settings Guide. 2 Copies are not in correct order. You placed the originals in the in- When placing a stack of originals correct order. in the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied. When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected. You placed the originals in the wrong orientation. Place the original in the correct orientation. See "Original Orientation", Copy/Document Server Reference. When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution Press [Cancel] to copy scanned originals and cancel the scanning data. Press [Clear Memory] to cancel the scanning data and not copy. Memory is full. The scanned originals exceeds the number of pages that can be nn originals stored in memory. have been scanned.Press [Print] to copy scanned originals. Do not remove remaining originals. "n" in the message represents a changeable number. Press [Resume] to scan and copy remaining originals. The machine checked if the remaining originals should be copied, after the scanned originals was printed. To continue copying, remove all copies, and then press [Resume Printing]. To stop copying, press [Cancel]. 25 Troubleshooting When Using the Copy Function Note If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make copies of the scanned originals first, then automatically proceed scanning and copying the remaining originals. In this case, the resulting sorted pages will not be sequential. See "Input / Output", General Settings Guide. 2 26 3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when the [On Hook] is pressed. At Transmission Heard when Immediate transmission is performed. At Reception Heard when the machine receives a document. At Dialing Heard after pressing the {Start} key, until the line connects to the destination. At Printing of Received Document Heard when a received document is printed. A Press {User Tools/Counter} key. AMG041S B Press [Facsimile Features]. 27 Troubleshooting When Using the Facsimile Function C Check that [General Settings] screen appears. D Press [Adjust Sound Volume]. 3 E Press [Lower] or [Louder] to adjust the volume, and then press [OK]. F Press {User Tools/Counter} key. AMG041S The standby display appears. 28 Adjusting the Volume Note You can adjust the On Hook volume when you press the [On Hook]. See "On Hook Dial", Facsimile Reference. You can also adjust the volume of the handset ringer. See "Connecting the Telephone Line", General Settings Guide. When you press [Check] on the Adjust Sound Volume screen, you will hear a confirmation sound so you can check the volume. If you press [Cancel], the volume setting is canceled. The display returns to that of step D. You can set the volume level to between 0 and 7. 3 29 Troubleshooting When Using the Facsimile Function When a Message Appears This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Put original back, check it and press the Start key. Original jammed during Memory Place originals that have not been Transmission. scanned on the exposure glass or ADF again. The machine failed to detect the size of the original. Place original again, and then press {Start} key. 3 Cannot detect original size. Place original again, then press the Start key. Functional prob- There is a problem with the fax. lems with facsimile. Data will be initialized. Remove the paper from Internal Tray 1. The Internal Tray 1 is full. Record the code number shown in the display and contact your service representative. Other functions can be used. Remove the paper. If the other tray is also full, the tray name shown in the display changes. Remove paper from the tray indicated in the display. Before sending a file by fax, cancel the job in progress. To do this, press [Exit], and then press the {Copy} or {Document Server} key to display the suspended function. Then, on the copier or document server screen, press the {Clear/Stop} key to display the "The Stop key has been Original is be- The machine is scanning an original under another function. ing scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue. pressed. Are you sure you want to stop copying? " or "The Clear / Stop key was pressed. Are you sure you want to stop scanning? " prompt, and then press [Stop]. 30 When a Message Appears Message Cause The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operation is not possible while this message is displayed. Solution Wait until the message disappears. Do not switch off the power while this message is displayed. Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared. You tried to delete a document The selected for which you do not have perfile(s) conmission to delete. tained file(s) without access privileges. Only file(s) with access privileges will be deleted. Only the administrator can delete this document. Contact the administrator if you want to delete a document for which you do not have permission to delete. 3 Connection with LDAP server has failed. Check the server status. A network error has occurred and connection has failed. Try the operation once more. If the message is stillshown, the network may be crowded. Check the information of [System Settings]. See "System Settings", General Settings Guide. Make settings correctly for the user name and the password for LDAP server authentication. Search again after changing the search conditions. LDAP server au- A network error has occurred thentication has and connection has failed. failed. Check the settings. Exceeded max. No. of display search results. Max.: Exceeded time limit for LDAP server search. Check the server status. The specified group contains some destination(s) that do not have access privileges. Do you want to select only the privileged destination(s)? The number of search results has exceeded the maximum number of items that can be displayed. A network error has occurred and connection has failed. Try the operation once more. If the message is stillshown, the network may be crowded.Check the information of [System Settings]. See "System Settings", General Settings Guide. To select destinations for sending by email, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen. The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder. 31 Troubleshooting When Using the Facsimile Function Message Cause The name of the computer or folder entered as the destination is wrong. The sender has not been specified. Solution Check whether the computer name and the folder name for the destination are correct. A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name. Make sure the e-mail address is correct, and then enter it again. Cannot find the specified path. Please check the settings. Sender has not been specified. 3 E-mail address entered is not correct. Please re-enter. You do not have the privileges to use this function. Authentication has failed. Authentication has failed. Check whether there are any network problems. {13-10} The entered e-mail address is wrong. Use of this function is restricted. Contact the administrator. Wrong login user name or password. Authentication is not possible from this machine. Confirm correct login user name or password. Contact the administrator. The alias telephone number you · Check the alias telephone entered is already registered on number is correctly prothe gatekeeper by another device. grammed using the Web Image Monitor. See the Web Image Monitor's Help. · Consult the administrator. Cannot access gatekeeper. · Use your Web Image Monitor to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help. · Consult the administrator. Registering of user name is reject- · Use your Web Image Monitor ed by SIP server. to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help. · Consult the administrator. Cannot access SIP server. · Use your Web Image Monitor to check the SIP server address is correctly programmed. See the Web Image Monitor's Help. · Consult the administrator. Check whether there are any network problems. {13-11} Check whether there are any network problems. {13-17} Check whether there are any network problems. {13-18} 32 When a Message Appears Message Cause Cannot find the DNS server, SMTP Server or folder for forwarding. Solution · Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the host name and IPv4 address of SMTP Server are correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the folder for forwarding is correctly specified. · Check that the computer in which the folder for forwarding is specified is correctly operated. · Check that the LAN cable is correctly connected to the machine. · Consult the administrator. Check whether there are any network problems. {14-01} 3 33 Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network problems. {14-09} E-mail transmission was refused · Check that the machine e-mail by SMTP authentication, POP beaddress is correctly profore SMTP authentication or grammed from File Transfer login authentication of the comunder System Settings. See puter in which the folder for "File Transfer", General Settransfer is specified. tings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. · Check that the user name and password of the E-mail Account are correctly programmed from File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. · Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed. · Check that the folder for forwarding is correctly specified. · Check that the computer in which the folder for forwarding is specified is correctly operated. · Consult the administrator. 3 Check whether there are any network problems. {14-33} No machine's e-mail address is programmed. · Check that the e-mail address of mail account is correctly programmed using "File Transfer" of "System Settings". See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. · Consult the administrator. · Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help. · Consult the administrator. Check whether there are any network problems. {15-01} No POP3/IMAP4 server address is programmed. 34 When a Message Appears Message Cause Cannot log on to the POP3/IMAP4 server. Solution · Check that the user name and password of the E-mail Account are correctly programmed using File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. · Consult the administrator. · Check that the machine e-mail address is correctly programmed using File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. · Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. · Check that the LAN cable is correctly connected to the machine. · Consult the administrator. Check whether there are any network problems. {15-02} Check whether there are any network problems. {15-03} No machine e-mail address is programmed. 3